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Most recent job postings at openphone
via Greenhouse
posted_at: 7 days agoschedule_type: Full-time
As a Backend Engineer at OpenPhone, you will spend most of your time coding and owning moderate components in a team environment.
About the Role...
• The engineering team comprises about 30 people, most of whom work in one of three cross-functional teams, with a fourth team emerging. These teams contain all the back-end and front-end talent to deliver exciting new capabilities.
• Our engineering teams work in two-week cycles, communicate mainly
As a Backend Engineer at OpenPhone, you will spend most of your time coding and owning moderate components in a team environment.
About the Role...
• The engineering team comprises about 30 people, most of whom work in one of three cross-functional teams, with a fourth team emerging. These teams contain all the back-end and front-end talent to deliver exciting new capabilities.
• Our engineering teams work in two-week cycles, communicate mainly via Slack, and are committed to remote, agile development. When ready, you’ll create and send a pull request with tests and tag your team for review. We have invested heavily in local Docker development and cloud-based continuous integration and delivery so you can get set up fast. Your development branch can be easily tested on environments that closely match production.
• You’ll work autonomously for the most part, and we trust you to get work done when/where you can be productive.
• You’ll work with other engineers to maintain and improve standards and best practices.
Technical Stack and Tools:
• Our backend is built on Node using Typescript.
• We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment.
• The overall architecture is event-driven microservices with RabbitMQ at the center of it.
• We use a variety of databases for different purposes: Postgres, Mongo, Elastic, and Redis.
• Communication Tools: Linear and Slack
About you:
• You likely have 3+ years of experience and are looking for a position where you can make a large impact.
• Experience with object-oriented languages like Java or C# and Javascript/Node.
• You take ownership of your work and understand the importance of communication.
• Attention to detail is essential to you, and you take pride in your work.
• You are intentional about how your work impacts customers, the community, and each other. You practice empathy and generosity.
• You are curious. You support your teammates and customers through the continuous pursuit of knowledge. You’re a lifelong learner.
• Your code is a pleasure for your teammates to read and understand. When working in the codebase, you leave things better than you found.
• Experience with relational databases and non-relational databases.
• Passionate about writing tests.
• Bonus experience:
• System architecture design
• Messaging systems such as RabbitMQ
• Elastic
Engineering Team Culture:
Our team is curious, ambitious, and dedicated to their crafts. We're a high-trust team with a strong bias for action.
We follow a two week sprint agile process. Our stand-ups are done asynchronously over Slack, minimal synced sprint check-ins, and weekly Engineering Demos. Linear is also used for tracking projects, tickets, and to assign tasks.
Engineers are expected to have testing coverage for every piece of code you write in the form of integration tests, unit tests, and we bake this into the CI/CD process Show more details...
About the Role...
• The engineering team comprises about 30 people, most of whom work in one of three cross-functional teams, with a fourth team emerging. These teams contain all the back-end and front-end talent to deliver exciting new capabilities.
• Our engineering teams work in two-week cycles, communicate mainly via Slack, and are committed to remote, agile development. When ready, you’ll create and send a pull request with tests and tag your team for review. We have invested heavily in local Docker development and cloud-based continuous integration and delivery so you can get set up fast. Your development branch can be easily tested on environments that closely match production.
• You’ll work autonomously for the most part, and we trust you to get work done when/where you can be productive.
• You’ll work with other engineers to maintain and improve standards and best practices.
Technical Stack and Tools:
• Our backend is built on Node using Typescript.
• We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment.
• The overall architecture is event-driven microservices with RabbitMQ at the center of it.
• We use a variety of databases for different purposes: Postgres, Mongo, Elastic, and Redis.
• Communication Tools: Linear and Slack
About you:
• You likely have 3+ years of experience and are looking for a position where you can make a large impact.
• Experience with object-oriented languages like Java or C# and Javascript/Node.
• You take ownership of your work and understand the importance of communication.
• Attention to detail is essential to you, and you take pride in your work.
• You are intentional about how your work impacts customers, the community, and each other. You practice empathy and generosity.
• You are curious. You support your teammates and customers through the continuous pursuit of knowledge. You’re a lifelong learner.
• Your code is a pleasure for your teammates to read and understand. When working in the codebase, you leave things better than you found.
• Experience with relational databases and non-relational databases.
• Passionate about writing tests.
• Bonus experience:
• System architecture design
• Messaging systems such as RabbitMQ
• Elastic
Engineering Team Culture:
Our team is curious, ambitious, and dedicated to their crafts. We're a high-trust team with a strong bias for action.
We follow a two week sprint agile process. Our stand-ups are done asynchronously over Slack, minimal synced sprint check-ins, and weekly Engineering Demos. Linear is also used for tracking projects, tickets, and to assign tasks.
Engineers are expected to have testing coverage for every piece of code you write in the form of integration tests, unit tests, and we bake this into the CI/CD process Show more details...
via Greenhouse
schedule_type: Full-time
As an Engineering Manager, you'll play a key role in building the OpenPhone technical experience. We're looking for an Engineering Leader who is passionate about people growth and organizational development. You'll help build the products and practices that will support OpenPhone's growth over the years to come. You'll reimagine our platform and build highly leveraged products that enable... OpenPhone to support the best customers in the world. If
As an Engineering Manager, you'll play a key role in building the OpenPhone technical experience. We're looking for an Engineering Leader who is passionate about people growth and organizational development. You'll help build the products and practices that will support OpenPhone's growth over the years to come. You'll reimagine our platform and build highly leveraged products that enable... OpenPhone to support the best customers in the world. If you see how incredible people and organizational development products can transform a business, OpenPhone is the place for you.
Here are some things you'll do:
• Lead and grow engineering teams committed to building the innovative products that make OpenPhone the best place in the world to work
• Work effectively cross-functionally to drive change and influence product and process decisions
• Help to shape thinking around designing scalable products and business processes/programs to support OpenPhone's rapid growth
• Be both a deep technical leader and a thoughtful people manager
• Champion engineering excellence, establish business metrics, and drive continuous operational improvement
About you:
• BS/MS degree in Computer Science or related field
• 3+ years of management experience
• 3+ years of experience growing and managing multi-team organizations
• 5+ years hands-on experience in core programming languages such as C++, PHP, Java
• Experience with JavaScript, Typescript, and browser APIs
• Experience with React
• Proven track record of creating and managing high performing teams
• Interest in people and organizations
• Demonstrated creative problem solving and analytical skills
• Located remotely in a North American timezone Show more details...
Here are some things you'll do:
• Lead and grow engineering teams committed to building the innovative products that make OpenPhone the best place in the world to work
• Work effectively cross-functionally to drive change and influence product and process decisions
• Help to shape thinking around designing scalable products and business processes/programs to support OpenPhone's rapid growth
• Be both a deep technical leader and a thoughtful people manager
• Champion engineering excellence, establish business metrics, and drive continuous operational improvement
About you:
• BS/MS degree in Computer Science or related field
• 3+ years of management experience
• 3+ years of experience growing and managing multi-team organizations
• 5+ years hands-on experience in core programming languages such as C++, PHP, Java
• Experience with JavaScript, Typescript, and browser APIs
• Experience with React
• Proven track record of creating and managing high performing teams
• Interest in people and organizations
• Demonstrated creative problem solving and analytical skills
• Located remotely in a North American timezone Show more details...
via Greenhouse
schedule_type: Full-time
At OpenPhone, we're looking for talented Engineers to join our core engineering team. You'll help develop and scale a world-class application that's re-imagining the modern-day business phone. Your responsibilities will include thinking through our customer journey and advocating for product enhancements and optimizations while working with technologies like: React.js, Node.js, & Typescript.
If... you're looking for a challenge and want to make a
At OpenPhone, we're looking for talented Engineers to join our core engineering team. You'll help develop and scale a world-class application that's re-imagining the modern-day business phone. Your responsibilities will include thinking through our customer journey and advocating for product enhancements and optimizations while working with technologies like: React.js, Node.js, & Typescript.
If... you're looking for a challenge and want to make a significant impact at a high-growth startup, this is the right opportunity for you.
Responsibilities:
• Ensure UI/UX designs are implemented correctly to build features that will delight our customers and help grow the company further.
• Architect and implement features that will make the app reliable, testable, and offline-first.
• Write clean, efficient, and reusable code that adheres to industry best practices.
• Participate in code reviews and ensure that code quality is maintained at all times through strong testing practices.
• Contribute to a collaborative environment deeply rooted in learning, teaching, and transparency with many team members, including back-end developers, product managers, and design and quality assurance engineers.
Requirements:
• 5+ years of experience in front-end development. Hybrid development is a plus.
• Excellent technical design ability, strong coding ability, in-depth understanding of TypeScript and React, V8, Node.js and their underlying principles, ability to systematically analyze performance issues and perform optimizations.
Desired:
• Experience with big picture architectural design (bonus if server side as well FE)
• Experience with state management like MobX or Redux.
• Experience with RESTful APIs and asynchronous programming.
• Experience with FE compiling tools like Webpack and Vite.
• Knowledge of testing frameworks/libraries such as Jest and React Testing Library.
• Experience creating design system component libraries on platforms such as Storybook.
• Ability to work and drive projects effectively in a remote team environment.
• Strong communication and technical writing/documentation skills.
• Bonus Experience
• GraphQL
• E2E testing frameworks like Cypress or Playwright
• Desktop application development using Electron Show more details...
If... you're looking for a challenge and want to make a significant impact at a high-growth startup, this is the right opportunity for you.
Responsibilities:
• Ensure UI/UX designs are implemented correctly to build features that will delight our customers and help grow the company further.
• Architect and implement features that will make the app reliable, testable, and offline-first.
• Write clean, efficient, and reusable code that adheres to industry best practices.
• Participate in code reviews and ensure that code quality is maintained at all times through strong testing practices.
• Contribute to a collaborative environment deeply rooted in learning, teaching, and transparency with many team members, including back-end developers, product managers, and design and quality assurance engineers.
Requirements:
• 5+ years of experience in front-end development. Hybrid development is a plus.
• Excellent technical design ability, strong coding ability, in-depth understanding of TypeScript and React, V8, Node.js and their underlying principles, ability to systematically analyze performance issues and perform optimizations.
Desired:
• Experience with big picture architectural design (bonus if server side as well FE)
• Experience with state management like MobX or Redux.
• Experience with RESTful APIs and asynchronous programming.
• Experience with FE compiling tools like Webpack and Vite.
• Knowledge of testing frameworks/libraries such as Jest and React Testing Library.
• Experience creating design system component libraries on platforms such as Storybook.
• Ability to work and drive projects effectively in a remote team environment.
• Strong communication and technical writing/documentation skills.
• Bonus Experience
• GraphQL
• E2E testing frameworks like Cypress or Playwright
• Desktop application development using Electron Show more details...
via Jobgether
posted_at: 19 days agoschedule_type: Full-timework_from_home: 1
This a Full Remote job, the offer is available from: United States
This offer from "OpenPhone" has been enriched by Jobgether and got a 75% flex score...
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We’re
This a Full Remote job, the offer is available from: United States
This offer from "OpenPhone" has been enriched by Jobgether and got a 75% flex score...
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We’re a new type of business phone with a mission to help people communicate better and be more productive.
We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.
OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. And after earning over 20,000 happy customers and $56 million in funding in just four years, it's safe to say we're onto something big.
As an Engineering Manager, you'll play a key role in building the OpenPhone technical experience. We're looking for an Engineering Leader who is passionate about people growth and organizational development. You'll help build the products and practices that will support OpenPhone's growth over the years to come. You'll reimagine our platform and build highly leveraged products that enable OpenPhone to support the best customers in the world. If you see how incredible people and organizational development products can transform a business, OpenPhone is the place for you.
Here are some things you'll do:
• Lead and grow engineering teams committed to building the innovative products that make OpenPhone the best place in the world to work
• Work effectively cross-functionally to drive change and influence product and process decisions
• Help to shape thinking around designing scalable products and business processes/programs to support OpenPhone's rapid growth
• Be both a deep technical leader and a thoughtful people manager
• Champion engineering excellence, establish business metrics, and drive continuous operational improvement
About you:
• BS/MS degree in Computer Science or related field
• 3+ years of management experience
• 3+ years of experience growing and managing multi-team organizations
• 5+ years hands-on experience in core programming languages such as C++, PHP, Java
• Experience with JavaScript, Typescript, and browser APIs
• Experience with React
• Proven track record of creating and managing high performing teams
• Interest in people and organizations
• Demonstrated creative problem solving and analytical skills
• Located remotely in a North American timezone
As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
This offer from "OpenPhone" has been enriched by Jobgether and got a 75% flex score...
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We’re a new type of business phone with a mission to help people communicate better and be more productive.
We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.
OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. And after earning over 20,000 happy customers and $56 million in funding in just four years, it's safe to say we're onto something big.
As an Engineering Manager, you'll play a key role in building the OpenPhone technical experience. We're looking for an Engineering Leader who is passionate about people growth and organizational development. You'll help build the products and practices that will support OpenPhone's growth over the years to come. You'll reimagine our platform and build highly leveraged products that enable OpenPhone to support the best customers in the world. If you see how incredible people and organizational development products can transform a business, OpenPhone is the place for you.
Here are some things you'll do:
• Lead and grow engineering teams committed to building the innovative products that make OpenPhone the best place in the world to work
• Work effectively cross-functionally to drive change and influence product and process decisions
• Help to shape thinking around designing scalable products and business processes/programs to support OpenPhone's rapid growth
• Be both a deep technical leader and a thoughtful people manager
• Champion engineering excellence, establish business metrics, and drive continuous operational improvement
About you:
• BS/MS degree in Computer Science or related field
• 3+ years of management experience
• 3+ years of experience growing and managing multi-team organizations
• 5+ years hands-on experience in core programming languages such as C++, PHP, Java
• Experience with JavaScript, Typescript, and browser APIs
• Experience with React
• Proven track record of creating and managing high performing teams
• Interest in people and organizations
• Demonstrated creative problem solving and analytical skills
• Located remotely in a North American timezone
As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
via Jobgether
posted_at: 19 days agoschedule_type: Full-timework_from_home: 1
This a Full Remote job, the offer is available from: United States
This offer from "OpenPhone" has been enriched by Jobgether and got a 75% flex score...
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We’re
This a Full Remote job, the offer is available from: United States
This offer from "OpenPhone" has been enriched by Jobgether and got a 75% flex score...
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We’re a new type of business phone with a mission to help people communicate better and be more productive.
We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.
OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. And after earning over 20,000 happy customers and $56 million in funding in just four years, it's safe to say we're onto something big.
At OpenPhone, we're looking for talented Engineers to join our core engineering team. You'll help develop and scale a world-class application that's re-imagining the modern-day business phone. Your responsibilities will include thinking through our customer journey and advocating for product enhancements and optimizations while working with technologies like: React.js, Node.js, & Typescript.
If you're looking for a challenge and want to make a significant impact at a high-growth startup, this is the right opportunity for you.
Responsibilities:
• Ensure UI/UX designs are implemented correctly to build features that will delight our customers and help grow the company further.
• Architect and implement features that will make the app reliable, testable, and offline-first.
• Write clean, efficient, and reusable code that adheres to industry best practices.
• Participate in code reviews and ensure that code quality is maintained at all times through strong testing practices.
• Contribute to a collaborative environment deeply rooted in learning, teaching, and transparency with many team members, including back-end developers, product managers, and design and quality assurance engineers.
Requirements:
• 5+ years of experience in front-end development. Hybrid development is a plus.
• Excellent technical design ability, strong coding ability, in-depth understanding of TypeScript and React, V8, Node.js and their underlying principles, ability to systematically analyze performance issues and perform optimizations.
Desired:
• Experience with big picture architectural design (bonus if server side as well FE)
• Experience with state management like MobX or Redux.
• Experience with RESTful APIs and asynchronous programming.
• Experience with FE compiling tools like Webpack and Vite.
• Knowledge of testing frameworks/libraries such as Jest and React Testing Library.
• Experience creating design system component libraries on platforms such as Storybook.
• Ability to work and drive projects effectively in a remote team environment.
• Strong communication and technical writing/documentation skills.
• Bonus Experience
• GraphQL
• E2E testing frameworks like Cypress or Playwright
• Desktop application development using Electron
As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
This offer from "OpenPhone" has been enriched by Jobgether and got a 75% flex score...
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We’re a new type of business phone with a mission to help people communicate better and be more productive.
We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.
OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. And after earning over 20,000 happy customers and $56 million in funding in just four years, it's safe to say we're onto something big.
At OpenPhone, we're looking for talented Engineers to join our core engineering team. You'll help develop and scale a world-class application that's re-imagining the modern-day business phone. Your responsibilities will include thinking through our customer journey and advocating for product enhancements and optimizations while working with technologies like: React.js, Node.js, & Typescript.
If you're looking for a challenge and want to make a significant impact at a high-growth startup, this is the right opportunity for you.
Responsibilities:
• Ensure UI/UX designs are implemented correctly to build features that will delight our customers and help grow the company further.
• Architect and implement features that will make the app reliable, testable, and offline-first.
• Write clean, efficient, and reusable code that adheres to industry best practices.
• Participate in code reviews and ensure that code quality is maintained at all times through strong testing practices.
• Contribute to a collaborative environment deeply rooted in learning, teaching, and transparency with many team members, including back-end developers, product managers, and design and quality assurance engineers.
Requirements:
• 5+ years of experience in front-end development. Hybrid development is a plus.
• Excellent technical design ability, strong coding ability, in-depth understanding of TypeScript and React, V8, Node.js and their underlying principles, ability to systematically analyze performance issues and perform optimizations.
Desired:
• Experience with big picture architectural design (bonus if server side as well FE)
• Experience with state management like MobX or Redux.
• Experience with RESTful APIs and asynchronous programming.
• Experience with FE compiling tools like Webpack and Vite.
• Knowledge of testing frameworks/libraries such as Jest and React Testing Library.
• Experience creating design system component libraries on platforms such as Storybook.
• Ability to work and drive projects effectively in a remote team environment.
• Strong communication and technical writing/documentation skills.
• Bonus Experience
• GraphQL
• E2E testing frameworks like Cypress or Playwright
• Desktop application development using Electron
As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
via Y Combinator
schedule_type: Full-timework_from_home: 1
Do you love building products that thousands of people rave about? Do you thrive in autonomous, fast-paced environments? Do you want to make a significant impact at a high-growth startup?
At OpenPhone, building simple and delightful experiences is not only our competitive advantage but a value we hold dear. This philosophy applies to everything we do; from the way we work to the look and feel of... our product, to the infrastructure it’s running
Do you love building products that thousands of people rave about? Do you thrive in autonomous, fast-paced environments? Do you want to make a significant impact at a high-growth startup?
At OpenPhone, building simple and delightful experiences is not only our competitive advantage but a value we hold dear. This philosophy applies to everything we do; from the way we work to the look and feel of... our product, to the infrastructure it’s running on, our email copy, help articles, and everything else.
As an Engineering Manager, you'll play a key role in building the OpenPhone technical experience. We're looking for an Engineering Leader who is passionate about people growth and organizational development. You'll help build the products and practices that will support OpenPhone's growth over the years to come. You'll reimagine our platform and build highly leveraged products that enable OpenPhone to support the best customers in the world. If you see how incredible people and organizational development products can transform a business, OpenPhone is the place for you.
Here are some things you'll do:
• Lead and grow engineering teams committed to building the innovative products that make OpenPhone the best place in the world to work.
• Work effectively cross-functionally to drive change and influence product and process decisions.
• Help to shape thinking around designing scalable products and business processes/programs to support OpenPhone's rapid growth.
• Be both a deep technical leader and a thoughtful people manager.
• Champion engineering excellence, establishing business metrics, and drive continuous operational improvement.
About you:
• BS/MS degree in Computer Science or related field.
• 3+ years of management experience.
• 3+ years of experience growing and managing multi-team organizations.
• 5+ years hands-on experience in core programming languages such as C++, PHP, Java.
• Experience with JavaScript, Typescript, and browser APIs.
• Experience with React.
• Proven track record of creating and managing high performing teams.
• Interest in people and organizations.
• Demonstrated creative problem solving and analytical skills.
There's no such thing as a 'perfect' candidate. We're looking for an optimist with grit and determination, who is excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply to us even if you don't 100% match the exact candidate description.
About OpenPhone
OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.
We’re backed by Y Combinator and the best venture firms including Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd.
We're a distributed team working from San Francisco, Seattle, Ottawa, Moscow, Manila, Phoenix, and Sydney.
We are committed to creating an inclusive workplace that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
At OpenPhone, building simple and delightful experiences is not only our competitive advantage but a value we hold dear. This philosophy applies to everything we do; from the way we work to the look and feel of... our product, to the infrastructure it’s running on, our email copy, help articles, and everything else.
As an Engineering Manager, you'll play a key role in building the OpenPhone technical experience. We're looking for an Engineering Leader who is passionate about people growth and organizational development. You'll help build the products and practices that will support OpenPhone's growth over the years to come. You'll reimagine our platform and build highly leveraged products that enable OpenPhone to support the best customers in the world. If you see how incredible people and organizational development products can transform a business, OpenPhone is the place for you.
Here are some things you'll do:
• Lead and grow engineering teams committed to building the innovative products that make OpenPhone the best place in the world to work.
• Work effectively cross-functionally to drive change and influence product and process decisions.
• Help to shape thinking around designing scalable products and business processes/programs to support OpenPhone's rapid growth.
• Be both a deep technical leader and a thoughtful people manager.
• Champion engineering excellence, establishing business metrics, and drive continuous operational improvement.
About you:
• BS/MS degree in Computer Science or related field.
• 3+ years of management experience.
• 3+ years of experience growing and managing multi-team organizations.
• 5+ years hands-on experience in core programming languages such as C++, PHP, Java.
• Experience with JavaScript, Typescript, and browser APIs.
• Experience with React.
• Proven track record of creating and managing high performing teams.
• Interest in people and organizations.
• Demonstrated creative problem solving and analytical skills.
There's no such thing as a 'perfect' candidate. We're looking for an optimist with grit and determination, who is excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply to us even if you don't 100% match the exact candidate description.
About OpenPhone
OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.
We’re backed by Y Combinator and the best venture firms including Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd.
We're a distributed team working from San Francisco, Seattle, Ottawa, Moscow, Manila, Phoenix, and Sydney.
We are committed to creating an inclusive workplace that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
via CareerBuilder
posted_at: 6 days agoschedule_type: Full-time
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why-despite the huge leaps we've taken in design and usability-does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We're a new type of business phone with a mission to help people communicate better and be more productive...
We're backed by Y Combinator and some of the best venture
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why-despite the huge leaps we've taken in design and usability-does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We're a new type of business phone with a mission to help people communicate better and be more productive...
We're backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we're excited that our customers have rated us the #1 VoIP Provider on G2.
OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. And after earning over 20,000 happy customers and $56 million in funding in just four years, it's safe to say we're onto something big.
Are you passionate about providing exceptional customer service? Do you enjoy working in a fast-paced and dynamic environment? Are you ready to make a significant impact in a rapidly-growing startup?
If yes, then the role of Technical Service Representative at OpenPhone might be the perfect fit for you! In this role, you'll be the primary point of contact for our customers and will act as the voice of the customer to our product team. You'll work closely with your team to assist customers on a daily basis, answering questions and providing solutions to technical issues.
As a Technical Service Representative, you'll also gather valuable insights from customers to help our engineering and design teams improve our product. If you're curious about what we do, check out this post. While your primary focus will be on assisting customers, you'll also work on projects to design and scale our customer experience team.
Join our team and help us provide the best-in-class customer service experience to our users!
Here are some things you'll do
• Support OpenPhone customers and prospects by answering questions via email, phone, and text (using OpenPhone, of course)
• Troubleshoot and resolve technical issues reported by customers
• Escalate and report technical issues to the engineering team
• Communicate technical solutions to customers in a clear and concise manner
• Maintain accurate records of customer interactions and resolutions to issues
• Identify operational inefficiencies and recommend process improvements
• Turn customer questions into useful content - articles, how-to videos, saved replies, etc
• Translate customer needs and feature requests into recommendations for our product team
• Identify potential high-growth accounts and sales opportunities and hand them off to our customer success team
• Create and update internal customer support documentation as needed
• Collaborate cross-functionally with our sales and social media teams to support their customers and ensure their issues are resolved promptly
• Participate in training sessions and team meetings to improve technical and customer service skills
About you
• You have 1-4 years of professional experience. (Prior work experience at a startup is a plus!)
• Proven experience in a technical support or customer service role
• You've demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy
• You have exceptional writing skills (bonus points for a good sense of humor - telecommunications shouldn't be boring )
• You are a great communicator and have attention to detail
• Strong problem-solving skills and ability to think creatively
• You can troubleshoot technical issues and are not afraid to get into the nitty-gritty
• You are excited about being a part of an early-stage company and want to build alongside a team of passionate people
• You're excited to continually improve and grow your skill set, both inside the current role and grow beyond it
• Most of our customers are in the US & Canada. We're looking for someone able to work one of the three schedules:
• Tuesday - Saturday: 7AM - 3PM PST
• Tuesday - Saturday: 8AM - 4PM PST
• Tuesday - Saturday: 9AM - 5PM PST
As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
We're a new type of business phone with a mission to help people communicate better and be more productive...
We're backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we're excited that our customers have rated us the #1 VoIP Provider on G2.
OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. And after earning over 20,000 happy customers and $56 million in funding in just four years, it's safe to say we're onto something big.
Are you passionate about providing exceptional customer service? Do you enjoy working in a fast-paced and dynamic environment? Are you ready to make a significant impact in a rapidly-growing startup?
If yes, then the role of Technical Service Representative at OpenPhone might be the perfect fit for you! In this role, you'll be the primary point of contact for our customers and will act as the voice of the customer to our product team. You'll work closely with your team to assist customers on a daily basis, answering questions and providing solutions to technical issues.
As a Technical Service Representative, you'll also gather valuable insights from customers to help our engineering and design teams improve our product. If you're curious about what we do, check out this post. While your primary focus will be on assisting customers, you'll also work on projects to design and scale our customer experience team.
Join our team and help us provide the best-in-class customer service experience to our users!
Here are some things you'll do
• Support OpenPhone customers and prospects by answering questions via email, phone, and text (using OpenPhone, of course)
• Troubleshoot and resolve technical issues reported by customers
• Escalate and report technical issues to the engineering team
• Communicate technical solutions to customers in a clear and concise manner
• Maintain accurate records of customer interactions and resolutions to issues
• Identify operational inefficiencies and recommend process improvements
• Turn customer questions into useful content - articles, how-to videos, saved replies, etc
• Translate customer needs and feature requests into recommendations for our product team
• Identify potential high-growth accounts and sales opportunities and hand them off to our customer success team
• Create and update internal customer support documentation as needed
• Collaborate cross-functionally with our sales and social media teams to support their customers and ensure their issues are resolved promptly
• Participate in training sessions and team meetings to improve technical and customer service skills
About you
• You have 1-4 years of professional experience. (Prior work experience at a startup is a plus!)
• Proven experience in a technical support or customer service role
• You've demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy
• You have exceptional writing skills (bonus points for a good sense of humor - telecommunications shouldn't be boring )
• You are a great communicator and have attention to detail
• Strong problem-solving skills and ability to think creatively
• You can troubleshoot technical issues and are not afraid to get into the nitty-gritty
• You are excited about being a part of an early-stage company and want to build alongside a team of passionate people
• You're excited to continually improve and grow your skill set, both inside the current role and grow beyond it
• Most of our customers are in the US & Canada. We're looking for someone able to work one of the three schedules:
• Tuesday - Saturday: 7AM - 3PM PST
• Tuesday - Saturday: 8AM - 4PM PST
• Tuesday - Saturday: 9AM - 5PM PST
As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
via Y Combinator
schedule_type: Full-timework_from_home: 1
Do you love creating products that thousands of people rave about? Do you thrive in autonomous, fast-paced environments? Do you want to make a significant impact at a high-growth startup?
At OpenPhone, building simple and delightful experiences is not only our competitive advantage but a value we hold dear. This philosophy applies to everything we do; from the way we work to the look and feel of... our product, to the infrastructure it’s running
Do you love creating products that thousands of people rave about? Do you thrive in autonomous, fast-paced environments? Do you want to make a significant impact at a high-growth startup?
At OpenPhone, building simple and delightful experiences is not only our competitive advantage but a value we hold dear. This philosophy applies to everything we do; from the way we work to the look and feel of... our product, to the infrastructure it’s running on, our email copy, help articles, and everything else.
As our first Product Manager, you'll play a key role in crafting the OpenPhone experience. You’ll work closely with the founders and in collaboration with our engineering, design, and customer experience teams to help create, shape, and ship critical parts of the product.
Here are some things you’ll do
• Tirelessly advocate for our customers
• Create product specs, think through problems and edge cases
• Continuously analyze customer feedback to incorporate it into the product
• Talk to customers to develop a deep understanding of what they need and how we can serve them better
• Ruthlessly prioritize our backlog to make sure we're always working on features that move the needle for our customers and the business
• Whatever it takes to keep your team shipping and successful
About you
• You’ve shipped great products as a Product Manager, Engineer, Designer, or Founder
• You’re a creative product thinker who can combine quantitative thinking with good taste
• You have incredibly strong data analytics skills and can structure complex analyses to answer key product questions
• You are an excellent communicator with great attention to detail
• You love the craft of shipping software and take pride in the outcome
• You are scrappy and enjoy finding creative ways to plow through obstacles
There's no such thing as a 'perfect' candidate. We're looking for an optimist with grit and determination, who is excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply to us even if you don't 100% match the exact candidate description.
About OpenPhone
OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.
We’re backed by Y Combinator and the best venture firms including Tiger Global, Craft Ventures, Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd.
We're a distributed team working from around the world - San Francisco, Seattle, Ottawa, Moscow, Manila, Sydney, and many more.
We are committed to creating an inclusive workplace that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
At OpenPhone, building simple and delightful experiences is not only our competitive advantage but a value we hold dear. This philosophy applies to everything we do; from the way we work to the look and feel of... our product, to the infrastructure it’s running on, our email copy, help articles, and everything else.
As our first Product Manager, you'll play a key role in crafting the OpenPhone experience. You’ll work closely with the founders and in collaboration with our engineering, design, and customer experience teams to help create, shape, and ship critical parts of the product.
Here are some things you’ll do
• Tirelessly advocate for our customers
• Create product specs, think through problems and edge cases
• Continuously analyze customer feedback to incorporate it into the product
• Talk to customers to develop a deep understanding of what they need and how we can serve them better
• Ruthlessly prioritize our backlog to make sure we're always working on features that move the needle for our customers and the business
• Whatever it takes to keep your team shipping and successful
About you
• You’ve shipped great products as a Product Manager, Engineer, Designer, or Founder
• You’re a creative product thinker who can combine quantitative thinking with good taste
• You have incredibly strong data analytics skills and can structure complex analyses to answer key product questions
• You are an excellent communicator with great attention to detail
• You love the craft of shipping software and take pride in the outcome
• You are scrappy and enjoy finding creative ways to plow through obstacles
There's no such thing as a 'perfect' candidate. We're looking for an optimist with grit and determination, who is excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply to us even if you don't 100% match the exact candidate description.
About OpenPhone
OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.
We’re backed by Y Combinator and the best venture firms including Tiger Global, Craft Ventures, Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd.
We're a distributed team working from around the world - San Francisco, Seattle, Ottawa, Moscow, Manila, Sydney, and many more.
We are committed to creating an inclusive workplace that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
via Lensa
posted_at: 17 days agoschedule_type: Full-time
Do you love creating products that thousands of people rave about? Do you thrive in autonomous, fast-paced environments? Do you want to make a significant impact at a high-growth startup?
At OpenPhone, building simple and delightful experiences is not only our competitive advantage but a value we hold dear. This philosophy applies to everything we do; from the way we work to the look and feel of... our product, to the infrastructure it’s running
Do you love creating products that thousands of people rave about? Do you thrive in autonomous, fast-paced environments? Do you want to make a significant impact at a high-growth startup?
At OpenPhone, building simple and delightful experiences is not only our competitive advantage but a value we hold dear. This philosophy applies to everything we do; from the way we work to the look and feel of... our product, to the infrastructure it’s running on, our email copy, help articles, and everything else.
As our first Product Manager, you'll play a key role in crafting the OpenPhone experience. You’ll work closely with the founders and in collaboration with our engineering, design, and customer experience teams to help create, shape, and ship critical parts of the product.
Here are some things you’ll do
• Tirelessly advocate for our customers
• Create product specs, think through problems and edge cases
• Continuously analyze customer feedback to incorporate it into the product
• Talk to customers to develop a deep understanding of what they need and how we can serve them better
• Ruthlessly prioritize our backlog to make sure we're always working on features that move the needle for our customers and the business
• Whatever it takes to keep your team shipping and successful
About you
• You’ve shipped great products as a Product Manager, Engineer, Designer, or Founder
• You’re a creative product thinker who can combine quantitative thinking with good taste
• You have incredibly strong data analytics skills and can structure complex analyses to answer key product questions
• You are an excellent communicator with great attention to detail
• You love the craft of shipping software and take pride in the outcome
• You are scrappy and enjoy finding creative ways to plow through obstacles
There's no such thing as a 'perfect' candidate. We're looking for an optimist with grit and determination, who is excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply to us even if you don't 100% match the exact candidate description.
About OpenPhone
OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.
We’re backed by Y Combinator and the best venture firms including Tiger Global, Craft Ventures, Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd.
We're a distributed team working from around the world - San Francisco, Seattle, Ottawa, Moscow, Manila, Sydney, and many more.
We are committed to creating an inclusive workplace that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
At OpenPhone, building simple and delightful experiences is not only our competitive advantage but a value we hold dear. This philosophy applies to everything we do; from the way we work to the look and feel of... our product, to the infrastructure it’s running on, our email copy, help articles, and everything else.
As our first Product Manager, you'll play a key role in crafting the OpenPhone experience. You’ll work closely with the founders and in collaboration with our engineering, design, and customer experience teams to help create, shape, and ship critical parts of the product.
Here are some things you’ll do
• Tirelessly advocate for our customers
• Create product specs, think through problems and edge cases
• Continuously analyze customer feedback to incorporate it into the product
• Talk to customers to develop a deep understanding of what they need and how we can serve them better
• Ruthlessly prioritize our backlog to make sure we're always working on features that move the needle for our customers and the business
• Whatever it takes to keep your team shipping and successful
About you
• You’ve shipped great products as a Product Manager, Engineer, Designer, or Founder
• You’re a creative product thinker who can combine quantitative thinking with good taste
• You have incredibly strong data analytics skills and can structure complex analyses to answer key product questions
• You are an excellent communicator with great attention to detail
• You love the craft of shipping software and take pride in the outcome
• You are scrappy and enjoy finding creative ways to plow through obstacles
There's no such thing as a 'perfect' candidate. We're looking for an optimist with grit and determination, who is excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply to us even if you don't 100% match the exact candidate description.
About OpenPhone
OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.
We’re backed by Y Combinator and the best venture firms including Tiger Global, Craft Ventures, Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd.
We're a distributed team working from around the world - San Francisco, Seattle, Ottawa, Moscow, Manila, Sydney, and many more.
We are committed to creating an inclusive workplace that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
via Salary.com
schedule_type: Full-timework_from_home: 1
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We're a new type of business phone with a mission to help people communicate better and be more productive...
We're backed by Y Combinator and some of the best venture
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
We're a new type of business phone with a mission to help people communicate better and be more productive...
We're backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we're excited that our customers have rated us the #1 VoIP Provider on G2.
OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. And after earning over 20,000 happy customers and $56 million in funding in just four years, it's safe to say we're onto something big.
About the Role
Do you love helping customers? Do you have an appreciation for new technology? Do you thrive in fast-paced environments? Do you want to make a meaningful impact at a high-growth startup?
We're looking to continue and grow our Product Specialist at OpenPhone. This is anything, but a regular Product Specialist job though.
We're looking for someone who'll quickly become a product expert, helping small businesses and startups solve their communication challenges. You'll represent the voice of the customer to our product team and play a key role in the development of a world-class buying experience. Does this sound interesting?
Here are some things you'll do
• Be the first point of contact for prospects and customers evaluating OpenPhone.
• Quickly identify, qualify, and follow up on inbound leads (trial signups, demo requests, incoming chat) via phone, email, SMS, etc. You'll interact with hundreds of folks every week.
• Become a product expert (and power user) of OpenPhone and its value proposition.
• Set up and host both 1-1 and 1-many demos like this one walking customers through the product and answering any questions.
• Come up with additional creative ways to deliver a best-in-class buying experience.
• Document your findings and feedback in the appropriate tools, while sharing your experience with the broader company.
• Provide support on additional sales projects as needed.
• You will document processes and enjoy finding more efficient ways to scale our workflows
About you
• You have at least 2 years of professional experience under your belt. Ideally, you've been in a customer-facing role working for a SaaS company.
• You're a great communicator regardless of the medium - phone, email, video.
• You have excellent communication skills and can effectively prioritize your work in a fast-paced environment.
• You are analytically minded and love solving ambiguous problems.
• You're self-motivated, hungry to learn and work both fast and smart.
• You're passionate about creating a delightful customer experience for every person you're in touch with.
• You love high-velocity sales cycles and have no problem keeping yourself organized while working on many opportunities at the same time
We're a fully remote team distributed across the world, from San Francisco to Manila, from Milan to Sydney. We thrive asynchronously as a team that is curious, ambitious, and dedicated to their work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
We're a new type of business phone with a mission to help people communicate better and be more productive...
We're backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we're excited that our customers have rated us the #1 VoIP Provider on G2.
OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. And after earning over 20,000 happy customers and $56 million in funding in just four years, it's safe to say we're onto something big.
About the Role
Do you love helping customers? Do you have an appreciation for new technology? Do you thrive in fast-paced environments? Do you want to make a meaningful impact at a high-growth startup?
We're looking to continue and grow our Product Specialist at OpenPhone. This is anything, but a regular Product Specialist job though.
We're looking for someone who'll quickly become a product expert, helping small businesses and startups solve their communication challenges. You'll represent the voice of the customer to our product team and play a key role in the development of a world-class buying experience. Does this sound interesting?
Here are some things you'll do
• Be the first point of contact for prospects and customers evaluating OpenPhone.
• Quickly identify, qualify, and follow up on inbound leads (trial signups, demo requests, incoming chat) via phone, email, SMS, etc. You'll interact with hundreds of folks every week.
• Become a product expert (and power user) of OpenPhone and its value proposition.
• Set up and host both 1-1 and 1-many demos like this one walking customers through the product and answering any questions.
• Come up with additional creative ways to deliver a best-in-class buying experience.
• Document your findings and feedback in the appropriate tools, while sharing your experience with the broader company.
• Provide support on additional sales projects as needed.
• You will document processes and enjoy finding more efficient ways to scale our workflows
About you
• You have at least 2 years of professional experience under your belt. Ideally, you've been in a customer-facing role working for a SaaS company.
• You're a great communicator regardless of the medium - phone, email, video.
• You have excellent communication skills and can effectively prioritize your work in a fast-paced environment.
• You are analytically minded and love solving ambiguous problems.
• You're self-motivated, hungry to learn and work both fast and smart.
• You're passionate about creating a delightful customer experience for every person you're in touch with.
• You love high-velocity sales cycles and have no problem keeping yourself organized while working on many opportunities at the same time
We're a fully remote team distributed across the world, from San Francisco to Manila, from Milan to Sydney. We thrive asynchronously as a team that is curious, ambitious, and dedicated to their work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Show more details...
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