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Most recent job postings at OVHcloud
via LinkedIn
posted_at: 8 days agoschedule_type: Full-time
Job Summary
OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support for customer infrastructures, technical troubleshooting, and billing concerns. The ideal candidate should have a customer-centric mindset, a curiosity and excitement for technology, and a willingness to always learn new experiences. This position... works directly with our Infrastructure Operations, Product
Job Summary
OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support for customer infrastructures, technical troubleshooting, and billing concerns. The ideal candidate should have a customer-centric mindset, a curiosity and excitement for technology, and a willingness to always learn new experiences. This position... works directly with our Infrastructure Operations, Product Management and Product Marketing teams to ensure we remain focused on the customer experience and continuously increase satisfaction, retention, and feedback.
This position is located in Reston, VA and is included in OVHcloud US hybrid work policy.
Ability to work a flexible schedule including nights, weekends, and holidays in a 24/7/365 environment is required.
Essential Duties & Responsibilities
• Customer Centric as Frontline Support – Be the first point of contact for OVHCloud customers via omnichannel support. You will set the tone and experience for a positive and engaging support experience during some very hectic times for our customers.
• Efficiency is Key – Communicating, researching, troubleshooting, and escalating customer’s needs with a sense of urgency. You are individually responsible for your customer efficiency KPI metrics. We want you to tackle customer cases as if your own business was impacted.
• Cloud Troubleshooting – You are responsible for ensuring the customer’s infrastructure is always available. When it is not, you will be required to use technical knowledge and tools to identify and isolate issues and take the appropriate steps to ensuring our customers are back up as soon as possible.
• Questioning Mindset – When you hear hooves, we want you to also think about zebras too, not just horses! It is important to ask questions of your customers and peers to have a clear understanding of how to go forward. It is equally important to question how things work. If you see an opportunity to improve processes and procedures to positively impact the customer experience, we want to know!
• Expanding your Knowledge – You are responsible for staying current with changes, updates, trainings and completing any manager required courses. This includes internal and external training resources. We encourage test accounts and being a part of user acceptance testing.
Minimum Requirements
• 3+ years of experience in customer support service for technical products, including at least 2 years using a ticketing system for support (ServiceNow, Zendesk)
• IT degree or 3+ years of experience in lieu of
• Excellent written, verbal and communication skills are critical
• Excellent analytical/problem-solving skills, including scientific troubleshooting methods
• Experience with Linux and Windows servers
• Experience with virtual environments - VMware/Hyper V.
• Strong knowledge of networking - OSI, Ports, Protocols
• Experience with operating systems – versioning and installations
• Experience with command line protocols
• Experience with control panels – cPanel and Plesk
• LPI Essentials knowledge desired
• CompTIA A+, Network+, Server+, or proven equivalent experience desired
• Have a desire to work in a fun, exciting and collaborative environment
Experience With The Following Is a Plus
• LPI Essentials
• CompTIA A+, Network+, Server+
• Working with APIs
• OpenStack
Working Conditions
• Standard office environment.
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. .
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
Powered by JazzHR
WIhyDcfdEK Show more details...
OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support for customer infrastructures, technical troubleshooting, and billing concerns. The ideal candidate should have a customer-centric mindset, a curiosity and excitement for technology, and a willingness to always learn new experiences. This position... works directly with our Infrastructure Operations, Product Management and Product Marketing teams to ensure we remain focused on the customer experience and continuously increase satisfaction, retention, and feedback.
This position is located in Reston, VA and is included in OVHcloud US hybrid work policy.
Ability to work a flexible schedule including nights, weekends, and holidays in a 24/7/365 environment is required.
Essential Duties & Responsibilities
• Customer Centric as Frontline Support – Be the first point of contact for OVHCloud customers via omnichannel support. You will set the tone and experience for a positive and engaging support experience during some very hectic times for our customers.
• Efficiency is Key – Communicating, researching, troubleshooting, and escalating customer’s needs with a sense of urgency. You are individually responsible for your customer efficiency KPI metrics. We want you to tackle customer cases as if your own business was impacted.
• Cloud Troubleshooting – You are responsible for ensuring the customer’s infrastructure is always available. When it is not, you will be required to use technical knowledge and tools to identify and isolate issues and take the appropriate steps to ensuring our customers are back up as soon as possible.
• Questioning Mindset – When you hear hooves, we want you to also think about zebras too, not just horses! It is important to ask questions of your customers and peers to have a clear understanding of how to go forward. It is equally important to question how things work. If you see an opportunity to improve processes and procedures to positively impact the customer experience, we want to know!
• Expanding your Knowledge – You are responsible for staying current with changes, updates, trainings and completing any manager required courses. This includes internal and external training resources. We encourage test accounts and being a part of user acceptance testing.
Minimum Requirements
• 3+ years of experience in customer support service for technical products, including at least 2 years using a ticketing system for support (ServiceNow, Zendesk)
• IT degree or 3+ years of experience in lieu of
• Excellent written, verbal and communication skills are critical
• Excellent analytical/problem-solving skills, including scientific troubleshooting methods
• Experience with Linux and Windows servers
• Experience with virtual environments - VMware/Hyper V.
• Strong knowledge of networking - OSI, Ports, Protocols
• Experience with operating systems – versioning and installations
• Experience with command line protocols
• Experience with control panels – cPanel and Plesk
• LPI Essentials knowledge desired
• CompTIA A+, Network+, Server+, or proven equivalent experience desired
• Have a desire to work in a fun, exciting and collaborative environment
Experience With The Following Is a Plus
• LPI Essentials
• CompTIA A+, Network+, Server+
• Working with APIs
• OpenStack
Working Conditions
• Standard office environment.
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. .
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
Powered by JazzHR
WIhyDcfdEK Show more details...
via OVHcloud - JazzHR
schedule_type: Full-time
Job Summary
OVHcloud is seeking a Product Manager to expand its Public Cloud product portfolio with new Platform as a Service (PaaS) offerings. OVHcloud already provides a wide range of services to build cloud applications. The new offerings will deliver services such as DBaaS, ML, AI solutions and more to allow developers to rapidly create scalable cloud native apps. The ideal candidate has... experience with the process of building cloud applications
Job Summary
OVHcloud is seeking a Product Manager to expand its Public Cloud product portfolio with new Platform as a Service (PaaS) offerings. OVHcloud already provides a wide range of services to build cloud applications. The new offerings will deliver services such as DBaaS, ML, AI solutions and more to allow developers to rapidly create scalable cloud native apps. The ideal candidate has... experience with the process of building cloud applications and is knowledgeable with database, AI, and Machine Learning services. This role requires a technical background and will actively engage with engineering, operations, and product marketing teams.
The Product Manager will work closely with their peers at OVHcloud headquarters and will be responsible for the full platform lifecycle. This includes customer interactions, market assessment, market-targeted product specifications, and definition of operational requirements and key metrics to define success criteria. If you are passionate about building platforms that truly scale, have a strong developer-focused mindset, and thrive when immersed in a fast-paced environment, this is the job for you!
Essential Duties & Responsibilities
• Define and manage a comprehensive cloud ecosystem for developers, startups, SMB and Enterprise companies.
• Create product specifications for the US market and work closely with peers to develop and adapt product offerings for the local market.
• Engage with other product managers/owners to identify and collaborate on new opportunities.
• Interact with small and large companies to define market requirements and translate them into product requirements.
• Engage with product marketing to create content and collateral to present and promote the product.
• Manage the product during its whole lifecycle, from ideation to retirement.
Minimum Requirements
• 3+ years of experience in Product Management
• Experience in building scalable PaaS or high-performance services-based software
• Strong understanding of public cloud, database, and customer experience
• Expert in agile product management methodologies
• Knowledge of OpenStack and its components a plus
• Strong analytical, problem solving, and data-driven decision-making skills
• Superb verbal, written, and presentation skills
• Ability to team with, and influence people at all levels and functions
Working Conditions
Standard office environment
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws Show more details...
OVHcloud is seeking a Product Manager to expand its Public Cloud product portfolio with new Platform as a Service (PaaS) offerings. OVHcloud already provides a wide range of services to build cloud applications. The new offerings will deliver services such as DBaaS, ML, AI solutions and more to allow developers to rapidly create scalable cloud native apps. The ideal candidate has... experience with the process of building cloud applications and is knowledgeable with database, AI, and Machine Learning services. This role requires a technical background and will actively engage with engineering, operations, and product marketing teams.
The Product Manager will work closely with their peers at OVHcloud headquarters and will be responsible for the full platform lifecycle. This includes customer interactions, market assessment, market-targeted product specifications, and definition of operational requirements and key metrics to define success criteria. If you are passionate about building platforms that truly scale, have a strong developer-focused mindset, and thrive when immersed in a fast-paced environment, this is the job for you!
Essential Duties & Responsibilities
• Define and manage a comprehensive cloud ecosystem for developers, startups, SMB and Enterprise companies.
• Create product specifications for the US market and work closely with peers to develop and adapt product offerings for the local market.
• Engage with other product managers/owners to identify and collaborate on new opportunities.
• Interact with small and large companies to define market requirements and translate them into product requirements.
• Engage with product marketing to create content and collateral to present and promote the product.
• Manage the product during its whole lifecycle, from ideation to retirement.
Minimum Requirements
• 3+ years of experience in Product Management
• Experience in building scalable PaaS or high-performance services-based software
• Strong understanding of public cloud, database, and customer experience
• Expert in agile product management methodologies
• Knowledge of OpenStack and its components a plus
• Strong analytical, problem solving, and data-driven decision-making skills
• Superb verbal, written, and presentation skills
• Ability to team with, and influence people at all levels and functions
Working Conditions
Standard office environment
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws Show more details...
via OVHcloud - JazzHR
schedule_type: Full-time
Job Summary
OVH US is seeking a talented and experienced Financial Analyst. This individual will be a key member of the FP&A department that is responsible for the company’s annual operating plan, quarterly forecasts, and special projects. This role provides financial analysis and strategic support to management including preparing Board presentations, financial presentations, capital... expenditure analysis, industry/peer group comparisons, new
Job Summary
OVH US is seeking a talented and experienced Financial Analyst. This individual will be a key member of the FP&A department that is responsible for the company’s annual operating plan, quarterly forecasts, and special projects. This role provides financial analysis and strategic support to management including preparing Board presentations, financial presentations, capital... expenditure analysis, industry/peer group comparisons, new business opportunities, acquisition analysis and other projects, as needed. The position reports to the Head of Financial Planning and Analysis.
Essential Duties & Responsibilities
• Analyze current and past trends including all areas of revenue, cost of sales, expenses, and capital expenditures
• Assist in monthly, quarterly, and ad-hoc reporting/analysis
• Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance(s)
• Support Senior Leadership Team (SLT) and departments heads with ad-hoc analyses and functional financial insight
• Assist with sales revenue reporting; analyze data and prepare monthly/quarterly reports/data summaries; create/maintain queries in reporting tool/database.
Minimum Requirements
• BA/BS Bachelor's Degree in Finance or a related discipline
• A minimum of two (2) years of professional experience; 3+ years preferred
• Ability to analyze financial, statistical, and operational data
• Proficient in Microsoft Office suite with a high-level of competence in Microsoft Excel
• Demonstrated ability to interact at all levels of management and effectively present to senior and executive management desired
• Familiarity with programming languages such as Python a strong plus
Working Conditions
Standard office environment
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws Show more details...
OVH US is seeking a talented and experienced Financial Analyst. This individual will be a key member of the FP&A department that is responsible for the company’s annual operating plan, quarterly forecasts, and special projects. This role provides financial analysis and strategic support to management including preparing Board presentations, financial presentations, capital... expenditure analysis, industry/peer group comparisons, new business opportunities, acquisition analysis and other projects, as needed. The position reports to the Head of Financial Planning and Analysis.
Essential Duties & Responsibilities
• Analyze current and past trends including all areas of revenue, cost of sales, expenses, and capital expenditures
• Assist in monthly, quarterly, and ad-hoc reporting/analysis
• Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance(s)
• Support Senior Leadership Team (SLT) and departments heads with ad-hoc analyses and functional financial insight
• Assist with sales revenue reporting; analyze data and prepare monthly/quarterly reports/data summaries; create/maintain queries in reporting tool/database.
Minimum Requirements
• BA/BS Bachelor's Degree in Finance or a related discipline
• A minimum of two (2) years of professional experience; 3+ years preferred
• Ability to analyze financial, statistical, and operational data
• Proficient in Microsoft Office suite with a high-level of competence in Microsoft Excel
• Demonstrated ability to interact at all levels of management and effectively present to senior and executive management desired
• Familiarity with programming languages such as Python a strong plus
Working Conditions
Standard office environment
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws Show more details...
via OVHcloud - JazzHR
posted_at: 25 days agoschedule_type: Full-time
Job Summary
The Technical Content Writer develops internal and external training guides and contents of OVHcloud US products and other third-party applications. Some materials are created jointly with collaborators from multiple countries. The Technical Content Writer is responsible for learning new OVHcloud US products and technologies well enough to adapt or develop the appropriate lecture/lab... materials. Educates and engages with millions of
Job Summary
The Technical Content Writer develops internal and external training guides and contents of OVHcloud US products and other third-party applications. Some materials are created jointly with collaborators from multiple countries. The Technical Content Writer is responsible for learning new OVHcloud US products and technologies well enough to adapt or develop the appropriate lecture/lab... materials. Educates and engages with millions of developers throughout the world by curating a rich collection of sysadmin tutorials and evangelizing emerging open-source technologies. The ideal candidate should be highly collaborative, enthusiastic about helping others, ensuring clear communication, and delivering content in a variety of ways (how-to articles, student guides, instructor guides, student lab guides/E-learning trainings, video, in person, etc.). The Technical Content Writer works directly with Product, Marketing, Engineering, Customer Success, and Community teams.
Essential Duties & Responsibilities
• Manage and prioritize internal requests to create highly technical product guides, videos, and workshops covering OVHcloud US products.
• Develop and/or update technical training courses for existing or new OVHcloud US products as features evolve.
• Perform routine reviews of internal and external training materials and enhance/update as necessary.
• Document new OVHcloud US product releases and maintain customer product documentation.
• Work with other teams within OVHcloud US such as Product, Marketing, and Customer Support to document new product features and develop internal and external training content.
Minimum Requirements
• Minimum of 3 years of related experience: or equivalent combination of education and experience in technical education.
• Strong knowledge of Cloud based technologies, server infrastructure, and/or IaaS.
• Bachelor’s degree or equivalent, relevant experience.
• Strong research skills and ability to pick up new technical concepts quickly.
• Experience writing for a technical audience on cloud computing concepts (can be formal or informal experience).
• Experience building technical course training material for various levels of audiences.
• Strong public speaking skills.
• Ability to follow a defined stylesheet or suggest enhancements to a defined stylesheet as needed.
• Experience working with documentation of in-process software.
• Above average analytical and troubleshooting skills.
• Proven training development and delivery skills.
• Proven technical document writing skills.
Desired Skills and Experience
• Exceptional written and verbal English communication skills
• Zendesk
• Exposure to a Learning Management System (LMS) and/or Content Management System (CMS)
• Agile methodologies/SCRUM experience is a plus
• Certifications in training development/delivery is a big plus
• Instructional Design experience is a plus
• Experience working closely with product marketing teams is a plus
Working Conditions and Experience
Standard office environment
Company Description - About OVHcloud and Experience
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement and Experience
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws Show more details...
The Technical Content Writer develops internal and external training guides and contents of OVHcloud US products and other third-party applications. Some materials are created jointly with collaborators from multiple countries. The Technical Content Writer is responsible for learning new OVHcloud US products and technologies well enough to adapt or develop the appropriate lecture/lab... materials. Educates and engages with millions of developers throughout the world by curating a rich collection of sysadmin tutorials and evangelizing emerging open-source technologies. The ideal candidate should be highly collaborative, enthusiastic about helping others, ensuring clear communication, and delivering content in a variety of ways (how-to articles, student guides, instructor guides, student lab guides/E-learning trainings, video, in person, etc.). The Technical Content Writer works directly with Product, Marketing, Engineering, Customer Success, and Community teams.
Essential Duties & Responsibilities
• Manage and prioritize internal requests to create highly technical product guides, videos, and workshops covering OVHcloud US products.
• Develop and/or update technical training courses for existing or new OVHcloud US products as features evolve.
• Perform routine reviews of internal and external training materials and enhance/update as necessary.
• Document new OVHcloud US product releases and maintain customer product documentation.
• Work with other teams within OVHcloud US such as Product, Marketing, and Customer Support to document new product features and develop internal and external training content.
Minimum Requirements
• Minimum of 3 years of related experience: or equivalent combination of education and experience in technical education.
• Strong knowledge of Cloud based technologies, server infrastructure, and/or IaaS.
• Bachelor’s degree or equivalent, relevant experience.
• Strong research skills and ability to pick up new technical concepts quickly.
• Experience writing for a technical audience on cloud computing concepts (can be formal or informal experience).
• Experience building technical course training material for various levels of audiences.
• Strong public speaking skills.
• Ability to follow a defined stylesheet or suggest enhancements to a defined stylesheet as needed.
• Experience working with documentation of in-process software.
• Above average analytical and troubleshooting skills.
• Proven training development and delivery skills.
• Proven technical document writing skills.
Desired Skills and Experience
• Exceptional written and verbal English communication skills
• Zendesk
• Exposure to a Learning Management System (LMS) and/or Content Management System (CMS)
• Agile methodologies/SCRUM experience is a plus
• Certifications in training development/delivery is a big plus
• Instructional Design experience is a plus
• Experience working closely with product marketing teams is a plus
Working Conditions and Experience
Standard office environment
Company Description - About OVHcloud and Experience
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement and Experience
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws Show more details...
via OVHcloud - JazzHR
posted_at: 24 days agoschedule_type: Full-time
Job Summary
Are you a highly motivated and experienced software technology leader? Are you a strategic change agent with exceptional knowledge in the areas of cloud, storage, network, data centers, and virtualization? Do you want to help a global cloud provider scale its operations in the United States? If so, this critical position with OVHcloud may be for you...
The ideal candidate is adaptable, willing to learn, possess a questioning attitude
Job Summary
Are you a highly motivated and experienced software technology leader? Are you a strategic change agent with exceptional knowledge in the areas of cloud, storage, network, data centers, and virtualization? Do you want to help a global cloud provider scale its operations in the United States? If so, this critical position with OVHcloud may be for you...
The ideal candidate is adaptable, willing to learn, possess a questioning attitude and determined to identify root causes and drive solutions. They are motivated to come in, identify gaps, and drive process improvement, including documentation, implementation, maintenance, updates, etc.
The VP of Technical Operations will work collaboratively with the Executive Management team to guide and oversee remote engineering offices in the planning, development, deployment, and operational maintenance of our entire technology stack. This role demands expertise in modern software engineering operations with an even stronger emphasis and command of enterprise resource planning (ERP) at scale.
Essential Duties & Responsibilities
• Work closely with product development to intimately understand and translate business goals into meaningful targets for execution throughout our engineering and operations organization.
• Refine, champion, and execute departmental processes beginning from early-stage validation and planning to operational maintenance of released products.
• Encourage innovation and creativity in modern technology solutions.
• Embrace and implement Agile Software Development with a strong emphasis on DevOps philosophy.
• Responsible for documentation, implement and support storage, backup/recovery, virtualization, cloud technology and migration strategies.
• Develop standards and capacity management for large enterprise level storage and virtualization environment.
• Evaluate current state, identify opportunities for change, and drive the implementation/change management.
• Responsible for the management and leadership of Systems Engineering and its sustainment/escalation groups, stewardship of assigned resources including the cost, schedule, technical performance, SLA, and other deliverables.
• Maximize build and operational efficiencies through orchestration and automation of the virtualization and cloud environments.
• Responsible for Engineering Solutions for core infrastructure, cloud infrastructure and application around various operating systems.
• Manage and foster an environment of continual improvement, mentorship, ambition, and recognition.
• Encourage employee achievement and advancement through the maintenance of a comprehensive career ladder, goal setting and 1:1s.
Minimum Requirements
• Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field, or equivalent relevant experience.
• 12+ years Information Technology Leadership managing enterprise scale infrastructures across broad technology disciplines such as Compute, Operation Systems, Storage, Networking, Cloud, and Web Hosting.
• 10+ years demonstrated leadership experience managing a development/engineering team with multiple direct reports including other Managers and/or Senior Managers; focused on software development of web-based applications (SaaS; IaaS), on-premises-software as well as multi-tenant and cloud-based software.
• In-depth knowledge in any of the following SAN/NAS storage subsystems, NetApp, VMWare, Nutanix.
• Experience with early stage/young companies with the motivation to come in and identify gaps and drive process improvement, including documentation, implementation, maintenance, updates, etc.
• Ability to attract, manage, and develop skilled staff.
• Experience facilitating cross organizational solutions in response to varied objectives.
• Knowledge of software quality assurance best practices, industry trends, and tools/frameworks.
• Ability to produce high quality deliverables while meeting SLAs.
• Ability to effectively prioritize assignments in a fast-paced, dynamic environment.
• Proven ability to develop, communicate, motivate, and influence teams.
• Excellent presentation, written and oral communication skills.
• Must be able and willing to travel up to 20% of the time to sites, client meetings, attend industry training, and events.
• Adaptable, willing to learn, with a questioning attitude; determined to identify root causes and resolve issues.
• Ability to speak French is a plus.
• International experience required.
Working Conditions
Standard office environment
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws Show more details...
Are you a highly motivated and experienced software technology leader? Are you a strategic change agent with exceptional knowledge in the areas of cloud, storage, network, data centers, and virtualization? Do you want to help a global cloud provider scale its operations in the United States? If so, this critical position with OVHcloud may be for you...
The ideal candidate is adaptable, willing to learn, possess a questioning attitude and determined to identify root causes and drive solutions. They are motivated to come in, identify gaps, and drive process improvement, including documentation, implementation, maintenance, updates, etc.
The VP of Technical Operations will work collaboratively with the Executive Management team to guide and oversee remote engineering offices in the planning, development, deployment, and operational maintenance of our entire technology stack. This role demands expertise in modern software engineering operations with an even stronger emphasis and command of enterprise resource planning (ERP) at scale.
Essential Duties & Responsibilities
• Work closely with product development to intimately understand and translate business goals into meaningful targets for execution throughout our engineering and operations organization.
• Refine, champion, and execute departmental processes beginning from early-stage validation and planning to operational maintenance of released products.
• Encourage innovation and creativity in modern technology solutions.
• Embrace and implement Agile Software Development with a strong emphasis on DevOps philosophy.
• Responsible for documentation, implement and support storage, backup/recovery, virtualization, cloud technology and migration strategies.
• Develop standards and capacity management for large enterprise level storage and virtualization environment.
• Evaluate current state, identify opportunities for change, and drive the implementation/change management.
• Responsible for the management and leadership of Systems Engineering and its sustainment/escalation groups, stewardship of assigned resources including the cost, schedule, technical performance, SLA, and other deliverables.
• Maximize build and operational efficiencies through orchestration and automation of the virtualization and cloud environments.
• Responsible for Engineering Solutions for core infrastructure, cloud infrastructure and application around various operating systems.
• Manage and foster an environment of continual improvement, mentorship, ambition, and recognition.
• Encourage employee achievement and advancement through the maintenance of a comprehensive career ladder, goal setting and 1:1s.
Minimum Requirements
• Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field, or equivalent relevant experience.
• 12+ years Information Technology Leadership managing enterprise scale infrastructures across broad technology disciplines such as Compute, Operation Systems, Storage, Networking, Cloud, and Web Hosting.
• 10+ years demonstrated leadership experience managing a development/engineering team with multiple direct reports including other Managers and/or Senior Managers; focused on software development of web-based applications (SaaS; IaaS), on-premises-software as well as multi-tenant and cloud-based software.
• In-depth knowledge in any of the following SAN/NAS storage subsystems, NetApp, VMWare, Nutanix.
• Experience with early stage/young companies with the motivation to come in and identify gaps and drive process improvement, including documentation, implementation, maintenance, updates, etc.
• Ability to attract, manage, and develop skilled staff.
• Experience facilitating cross organizational solutions in response to varied objectives.
• Knowledge of software quality assurance best practices, industry trends, and tools/frameworks.
• Ability to produce high quality deliverables while meeting SLAs.
• Ability to effectively prioritize assignments in a fast-paced, dynamic environment.
• Proven ability to develop, communicate, motivate, and influence teams.
• Excellent presentation, written and oral communication skills.
• Must be able and willing to travel up to 20% of the time to sites, client meetings, attend industry training, and events.
• Adaptable, willing to learn, with a questioning attitude; determined to identify root causes and resolve issues.
• Ability to speak French is a plus.
• International experience required.
Working Conditions
Standard office environment
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws Show more details...
via LinkedIn
posted_at: 11 days agoschedule_type: Full-time
Job Summary
The Information Systems Engineer is responsible for the development, systems administration, automation and operational support of infrastructure services. This role is part of an advanced team of engineers that actively engages in both team and individual development and whose success is a direct result of curiosity and innovation...
Essential Duties & Responsibilities
• Develop and automate the delivery and configuration of servers.
•
Job Summary
The Information Systems Engineer is responsible for the development, systems administration, automation and operational support of infrastructure services. This role is part of an advanced team of engineers that actively engages in both team and individual development and whose success is a direct result of curiosity and innovation...
Essential Duties & Responsibilities
• Develop and automate the delivery and configuration of servers.
• Develop and automate second-day operations support of servers and operating systems.
• Develop and automate service monitoring.
• Create solutions for maintaining site reliability in a production environment.
• Develop remediation automation.
• Manual and automated infrastructure deployment.
• Automated and manual configuration.
Minimum Requirements
• At least 3 years of relevant experience is required.
• Work or educational experience with Linux OS.
• Experience with virtualization and containers technology.
• Solid foundation in one of the following programming languages or similar (i.e., Perl, Python, GoLang, Java, Bash).
• Passion for learning new technologies.
• Strong critical thinking skills, and the ability to “think on your feet.”
• Experience debugging, designing & implementing solutions for complex technical problems.
• Thrives in a team-oriented, project-based work environment, while also producing results independently due to a self-starter mindset.
• Previous work, internship or co-op experience, preferably with customer-facing responsibilities.
• Ability to learn in a fast-paced environment.
Working Conditions And Experience
Standard office environment
Company Description - About OVHcloud And Experience
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
Powered by JazzHR
HGj4vkatFa Show more details...
The Information Systems Engineer is responsible for the development, systems administration, automation and operational support of infrastructure services. This role is part of an advanced team of engineers that actively engages in both team and individual development and whose success is a direct result of curiosity and innovation...
Essential Duties & Responsibilities
• Develop and automate the delivery and configuration of servers.
• Develop and automate second-day operations support of servers and operating systems.
• Develop and automate service monitoring.
• Create solutions for maintaining site reliability in a production environment.
• Develop remediation automation.
• Manual and automated infrastructure deployment.
• Automated and manual configuration.
Minimum Requirements
• At least 3 years of relevant experience is required.
• Work or educational experience with Linux OS.
• Experience with virtualization and containers technology.
• Solid foundation in one of the following programming languages or similar (i.e., Perl, Python, GoLang, Java, Bash).
• Passion for learning new technologies.
• Strong critical thinking skills, and the ability to “think on your feet.”
• Experience debugging, designing & implementing solutions for complex technical problems.
• Thrives in a team-oriented, project-based work environment, while also producing results independently due to a self-starter mindset.
• Previous work, internship or co-op experience, preferably with customer-facing responsibilities.
• Ability to learn in a fast-paced environment.
Working Conditions And Experience
Standard office environment
Company Description - About OVHcloud And Experience
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
Powered by JazzHR
HGj4vkatFa Show more details...
via ZipRecruiter
posted_at: 11 days agoschedule_type: Full-time
Job Summary
The Information Systems Engineer is responsible for the development, systems administration, automation and operational support of infrastructure services. This role is part of an advanced team of engineers that actively engages in both team and individual development and whose success is a direct result of curiosity and innovation...
Essential Duties & Responsibilities
• Develop and automate the delivery and configuration of servers.
•
Job Summary
The Information Systems Engineer is responsible for the development, systems administration, automation and operational support of infrastructure services. This role is part of an advanced team of engineers that actively engages in both team and individual development and whose success is a direct result of curiosity and innovation...
Essential Duties & Responsibilities
• Develop and automate the delivery and configuration of servers.
• Develop and automate second-day operations support of servers and operating systems.
• Develop and automate service monitoring.
• Create solutions for maintaining site reliability in a production environment.
• Develop remediation automation.
• Manual and automated infrastructure deployment.
• Automated and manual configuration.
Minimum Requirements
• At least 3 years of relevant experience is required.
• Work or educational experience with Linux OS.
• Experience with virtualization and containers technology.
• Solid foundation in one of the following programming languages or similar (i.e., Perl, Python, GoLang, Java, Bash).
• Passion for learning new technologies.
• Strong critical thinking skills, and the ability to “think on your feet.”
• Experience debugging, designing & implementing solutions for complex technical problems.
• Thrives in a team-oriented, project-based work environment, while also producing results independently due to a self-starter mindset.
• Previous work, internship or co-op experience, preferably with customer-facing responsibilities.
• Ability to learn in a fast-paced environment.
Working Conditions and Experience
Standard office environment
Company Description - About OVHcloud and Experience
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
Powered by JazzHR
HGj4vkatFa Show more details...
The Information Systems Engineer is responsible for the development, systems administration, automation and operational support of infrastructure services. This role is part of an advanced team of engineers that actively engages in both team and individual development and whose success is a direct result of curiosity and innovation...
Essential Duties & Responsibilities
• Develop and automate the delivery and configuration of servers.
• Develop and automate second-day operations support of servers and operating systems.
• Develop and automate service monitoring.
• Create solutions for maintaining site reliability in a production environment.
• Develop remediation automation.
• Manual and automated infrastructure deployment.
• Automated and manual configuration.
Minimum Requirements
• At least 3 years of relevant experience is required.
• Work or educational experience with Linux OS.
• Experience with virtualization and containers technology.
• Solid foundation in one of the following programming languages or similar (i.e., Perl, Python, GoLang, Java, Bash).
• Passion for learning new technologies.
• Strong critical thinking skills, and the ability to “think on your feet.”
• Experience debugging, designing & implementing solutions for complex technical problems.
• Thrives in a team-oriented, project-based work environment, while also producing results independently due to a self-starter mindset.
• Previous work, internship or co-op experience, preferably with customer-facing responsibilities.
• Ability to learn in a fast-paced environment.
Working Conditions and Experience
Standard office environment
Company Description - About OVHcloud and Experience
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
Powered by JazzHR
HGj4vkatFa Show more details...
via Getwork
posted_at: 8 days agoschedule_type: Full-time
Job Summary
OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support for customer infrastructures, technical troubleshooting, and billing concerns. The ideal candidate should have a customer-centric mindset, a curiosity and excitement for technology, and a willingness to always learn new experiences. This position... works directly with our Infrastructure Operations, Product
Job Summary
OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support for customer infrastructures, technical troubleshooting, and billing concerns. The ideal candidate should have a customer-centric mindset, a curiosity and excitement for technology, and a willingness to always learn new experiences. This position... works directly with our Infrastructure Operations, Product Management and Product Marketing teams to ensure we remain focused on the customer experience and continuously increase satisfaction, retention, and feedback.
This position is located in Reston, VA and is included in OVHcloud US hybrid work policy.
Ability to work a flexible schedule including nights, weekends, and holidays in a 24/7/365 environment is required.
Essential Duties & Responsibilities
• Customer Centric as Frontline Support - Be the first point of contact for OVHCloud customers via omnichannel support. You will set the tone and experience for a positive and engaging support experience during some very hectic times for our customers.
• Efficiency is Key - Communicating, researching, troubleshooting, and escalating customer's needs with a sense of urgency. You are individually responsible for your customer efficiency KPI metrics. We want you to tackle customer cases as if your own business was impacted.
• Cloud Troubleshooting - You are responsible for ensuring the customer's infrastructure is always available. When it is not, you will be required to use technical knowledge and tools to identify and isolate issues and take the appropriate steps to ensuring our customers are back up as soon as possible.
• Questioning Mindset - When you hear hooves, we want you to also think about zebras too, not just horses! It is important to ask questions of your customers and peers to have a clear understanding of how to go forward. It is equally important to question how things work. If you see an opportunity to improve processes and procedures to positively impact the customer experience, we want to know!
• Expanding your Knowledge - You are responsible for staying current with changes, updates, trainings and completing any manager required courses. This includes internal and external training resources. We encourage test accounts and being a part of user acceptance testing.
Minimum Requirements
• 3+ years of experience in customer support service for technical products, including at least 2 years using a ticketing system for support (ServiceNow, Zendesk)
• IT degree or 3+ years of experience in lieu of
• Excellent written, verbal and communication skills are critical
• Excellent analytical/problem-solving skills, including scientific troubleshooting methods
• Experience with Linux and Windows servers
• Experience with virtual environments - VMware/Hyper V.
• Strong knowledge of networking - OSI, Ports, Protocols
• Experience with operating systems - versioning and installations
• Experience with command line protocols
• Experience with control panels - cPanel and Plesk
• LPI Essentials knowledge desired
• CompTIA A+, Network+, Server+, or proven equivalent experience desired
• Have a desire to work in a fun, exciting and collaborative environment
Experience with the following is a plus
• LPI Essentials
• CompTIA A+, Network+, Server+
• Working with APIs
• OpenStack
Working Conditions
• Standard office environment.
Company Description - About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges - today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws Show more details...
OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support for customer infrastructures, technical troubleshooting, and billing concerns. The ideal candidate should have a customer-centric mindset, a curiosity and excitement for technology, and a willingness to always learn new experiences. This position... works directly with our Infrastructure Operations, Product Management and Product Marketing teams to ensure we remain focused on the customer experience and continuously increase satisfaction, retention, and feedback.
This position is located in Reston, VA and is included in OVHcloud US hybrid work policy.
Ability to work a flexible schedule including nights, weekends, and holidays in a 24/7/365 environment is required.
Essential Duties & Responsibilities
• Customer Centric as Frontline Support - Be the first point of contact for OVHCloud customers via omnichannel support. You will set the tone and experience for a positive and engaging support experience during some very hectic times for our customers.
• Efficiency is Key - Communicating, researching, troubleshooting, and escalating customer's needs with a sense of urgency. You are individually responsible for your customer efficiency KPI metrics. We want you to tackle customer cases as if your own business was impacted.
• Cloud Troubleshooting - You are responsible for ensuring the customer's infrastructure is always available. When it is not, you will be required to use technical knowledge and tools to identify and isolate issues and take the appropriate steps to ensuring our customers are back up as soon as possible.
• Questioning Mindset - When you hear hooves, we want you to also think about zebras too, not just horses! It is important to ask questions of your customers and peers to have a clear understanding of how to go forward. It is equally important to question how things work. If you see an opportunity to improve processes and procedures to positively impact the customer experience, we want to know!
• Expanding your Knowledge - You are responsible for staying current with changes, updates, trainings and completing any manager required courses. This includes internal and external training resources. We encourage test accounts and being a part of user acceptance testing.
Minimum Requirements
• 3+ years of experience in customer support service for technical products, including at least 2 years using a ticketing system for support (ServiceNow, Zendesk)
• IT degree or 3+ years of experience in lieu of
• Excellent written, verbal and communication skills are critical
• Excellent analytical/problem-solving skills, including scientific troubleshooting methods
• Experience with Linux and Windows servers
• Experience with virtual environments - VMware/Hyper V.
• Strong knowledge of networking - OSI, Ports, Protocols
• Experience with operating systems - versioning and installations
• Experience with command line protocols
• Experience with control panels - cPanel and Plesk
• LPI Essentials knowledge desired
• CompTIA A+, Network+, Server+, or proven equivalent experience desired
• Have a desire to work in a fun, exciting and collaborative environment
Experience with the following is a plus
• LPI Essentials
• CompTIA A+, Network+, Server+
• Working with APIs
• OpenStack
Working Conditions
• Standard office environment.
Company Description - About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges - today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws Show more details...
via Salary.com
posted_at: 10 days agoschedule_type: Full-time
Responsibilities
• Properly use packaging materials, including hand tools, glues, nails, padding, etc
• Keep complete records of all materials that go through the warehouse...
• Pack, weigh and label completed items for shipment or storage
• Follow all company guidelines regarding packaging to ensure items arrive at their destination
• Identify and dispose of defective items before they are shipped to customers
Requirements
• Experience
Responsibilities
• Properly use packaging materials, including hand tools, glues, nails, padding, etc
• Keep complete records of all materials that go through the warehouse...
• Pack, weigh and label completed items for shipment or storage
• Follow all company guidelines regarding packaging to ensure items arrive at their destination
• Identify and dispose of defective items before they are shipped to customers
Requirements
• Experience in manufacturing or related field is preferred
• Basic shop skills, such as using hand tools
• Ability to follow verbal and written instructions
Job Types: Full-time, Temporary
Pay: From $2,089.00 per month
Benefits:
• 401(k) matching
• Flexible schedule
• Health insurance
• Health savings account
• Parental leave
• Retirement plan
• Vision insurance
Experience level:
• No experience needed
• Under 1 year
Schedule:
• Day shift
Work Location: On the road Show more details...
• Properly use packaging materials, including hand tools, glues, nails, padding, etc
• Keep complete records of all materials that go through the warehouse...
• Pack, weigh and label completed items for shipment or storage
• Follow all company guidelines regarding packaging to ensure items arrive at their destination
• Identify and dispose of defective items before they are shipped to customers
Requirements
• Experience in manufacturing or related field is preferred
• Basic shop skills, such as using hand tools
• Ability to follow verbal and written instructions
Job Types: Full-time, Temporary
Pay: From $2,089.00 per month
Benefits:
• 401(k) matching
• Flexible schedule
• Health insurance
• Health savings account
• Parental leave
• Retirement plan
• Vision insurance
Experience level:
• No experience needed
• Under 1 year
Schedule:
• Day shift
Work Location: On the road Show more details...
via Getwork
schedule_type: Full-time
Job Summary
OVH US is seeking a talented and experienced Financial Analyst. This individual will be a key member of the FP&A department that is responsible for the company's annual operating plan, quarterly forecasts, and special projects. This role provides financial analysis and strategic support to management including preparing Board presentations, financial presentations, capital... expenditure analysis, industry/peer group comparisons, new
Job Summary
OVH US is seeking a talented and experienced Financial Analyst. This individual will be a key member of the FP&A department that is responsible for the company's annual operating plan, quarterly forecasts, and special projects. This role provides financial analysis and strategic support to management including preparing Board presentations, financial presentations, capital... expenditure analysis, industry/peer group comparisons, new business opportunities, acquisition analysis and other projects, as needed. The position reports to the Head of Financial Planning and Analysis.
Essential Duties & Responsibilities
• Analyze current and past trends including all areas of revenue, cost of sales, expenses, and capital expenditures
• Assist in monthly, quarterly, and ad-hoc reporting/analysis
• Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance(s)
• Support Senior Leadership Team (SLT) and departments heads with ad-hoc analyses and functional financial insight
• Assist with sales revenue reporting; analyze data and prepare monthly/quarterly reports/data summaries; create/maintain queries in reporting tool/database.
Minimum Requirements
• BA/BS Bachelor's Degree in Finance or a related discipline
• A minimum of two (2) years of professional experience; 3+ years preferred
• Ability to analyze financial, statistical, and operational data
• Proficient in Microsoft Office suite with a high-level of competence in Microsoft Excel
• Demonstrated ability to interact at all levels of management and effectively present to senior and executive management desired
• Familiarity with programming languages such as Python a strong plus
Working Conditions
Standard office environment
Company Description - About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges - today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws Show more details...
OVH US is seeking a talented and experienced Financial Analyst. This individual will be a key member of the FP&A department that is responsible for the company's annual operating plan, quarterly forecasts, and special projects. This role provides financial analysis and strategic support to management including preparing Board presentations, financial presentations, capital... expenditure analysis, industry/peer group comparisons, new business opportunities, acquisition analysis and other projects, as needed. The position reports to the Head of Financial Planning and Analysis.
Essential Duties & Responsibilities
• Analyze current and past trends including all areas of revenue, cost of sales, expenses, and capital expenditures
• Assist in monthly, quarterly, and ad-hoc reporting/analysis
• Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance(s)
• Support Senior Leadership Team (SLT) and departments heads with ad-hoc analyses and functional financial insight
• Assist with sales revenue reporting; analyze data and prepare monthly/quarterly reports/data summaries; create/maintain queries in reporting tool/database.
Minimum Requirements
• BA/BS Bachelor's Degree in Finance or a related discipline
• A minimum of two (2) years of professional experience; 3+ years preferred
• Ability to analyze financial, statistical, and operational data
• Proficient in Microsoft Office suite with a high-level of competence in Microsoft Excel
• Demonstrated ability to interact at all levels of management and effectively present to senior and executive management desired
• Familiarity with programming languages such as Python a strong plus
Working Conditions
Standard office environment
Company Description - About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 30 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges - today and tomorrow. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws Show more details...
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