PCWorld is a leading tech publication and website offering comprehensive reviews, in-depth buying guides and up-to-date news on the latest hardware, software and gadgets. The website provides users with an easy to navigate interface and a wide range of information. With detailed product reviews, expert tips and advice, and exclusive offers, PCWorld provides readers with the knowledge they need to make informed buying decisions. The website also offers an extensive library of how-to articles, video tutorials and white papers, helping users get the most out of their technology. Whether you're looking for the latest news, advice on buying a new computer, or how to get the most out of your existing equipment, PCWorld has all the information you need.
In the modern landscape, the term PC has become a flagship term for hardcore gamers around the world. This is also apparent in every issue of PC World.discountmags.comAs more computers and computing devices permeated homes around the world, PC World became one of the main informational resources for everyday people.
He is a British technology entrepreneur who started PC World in 1991 and within two years had four of the largest computer superstores in and around London. Is PC World still open?customeragent.co.ukPC World was the first computer superstore of its kind in the UK. It was a stack em high sell them cheap type of computer retail concept that proved very successful for the founder Jan Murray.
PC World's high street presence combined with a fine reputation for excellent customer service makes the PC World website a very popular choice for home and business PC users alike.shop-direct.20m.comPC World aim to deliver a fast, no fuss and secure online shopping experience every time you visit the PC World website - www.pcworld.co.uk.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#1,159 Site Rank
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Site age32 yrs old
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Site Owner informationWhois info
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EditorJon Phillips
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CategoriesComputer magazine
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FrequencyMonthly
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First issueMarch 1983
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Final issueAugust 2013 (print)
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CompanyIDG
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Based inSan Francisco, California, US
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LanguageEnglish
#1,159
32 yrs
United States
The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately...
Responsibilities
• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all time, mileage, and other requirements in an accurate and timely manner
• Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis
• Other duties may be assigned to meet business needs
• Additional requirements may exist if offer of employment is extended
Requirements
Education and Experience:
• Typically requires technical school certification or equivalent and 1-3 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Drivers License and reliable transportation with valid registration and adequate insurance
• Must meet all background requirements on an annual basis or as business needs require
Skills:
• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to work overtime as required
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must be able to pass annual criminal and motor vehicle background
• Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
• Must own a basic repair tool kit
Company Description
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Tewksbury, MA we provide infrastructure and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. To learn more about our organization please visit: {removed}
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