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Most recent job postings at PhoenixNAP
via ZipRecruiter
schedule_type: Full-time
A Network Operations Center Technician I is the technical liaison between the technology teams, customer and the 24x7 Data Center Environment. As a data center technician, you will be responsible for providing on-site data center escalation support for mission-critical equipment. You can provision and troubleshoot a range of data center infrastructure components including, but not limited to... hardware, fiber, networking, servers, NAS, and related
A Network Operations Center Technician I is the technical liaison between the technology teams, customer and the 24x7 Data Center Environment. As a data center technician, you will be responsible for providing on-site data center escalation support for mission-critical equipment. You can provision and troubleshoot a range of data center infrastructure components including, but not limited to... hardware, fiber, networking, servers, NAS, and related equipment. You are efficient at collaborating and troubleshooting complex technical issues through Chat, Phone, and Email. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with aim towards simplification.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Must be able to work long shifts including nights and weekends. Must have demonstrated expertise in enterprise hardware installation, troubleshooting and repair in two or more of these areas:
• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes) for all tickets, emails & chats.
• Hardware installation, including device labeling, power connectivity and network cable connectivity.
• Complete hardware support work orders involving hardware, cabling, troubleshooting and break-fix.
• Provide smart-hands assistance as required for customers within specified SLA response times.
• Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor.
• Detailed and thorough documentation and record keeping.
• Strong working knowledge with server and network hardware/components.
• Data center productivity and support tools, applications, and software including but not limited to (Windows, Linux, SSH, RDP, Putty, KVM, IPMI, Terminal, etc.)
• Provide vendor and client escorts as needed.
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required.
KNOWLEDGE, SKILLS AND ABILITIES:
• Must be self-motivated, detail oriented, positive in approach, professional and help create, develop, and implement project process improvement(s).
• General knowledge of server/network equipment and software support configurations.
• Basic understanding of data center power distribution and data center best practices.
• Strong aptitude for independent working environment and high productivity rate.
• Must possess proven problem-solving skills, critical thinking skills and the ability to see tasks through to completion.
• Must be able to work from a ladder, in confined spaces, lift up to 50 pounds and move up to 75 pounds.
• Ability to sit, stand, kneel or squat for long periods of time.
• Is comfortable working in a fast-paced environment and multi-tasking
• Must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as server tones.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
• Must possess at least a High School diploma or GED equivalency.
• Two (2) years’ minimum of data center experience.
• Excellent communication and customer relationship skills.
• Any server, OS, Network, or data center certifications are a plus.
• Must be proficient with Microsoft Word & Excel.
Company DescriptionPhoenixNAP is a privately held organization of operational, networking and management professionals that have worked in the datacenter and IT fields since the early 1990s. The company employs a unique approach to providing flexible data center solutions that are tailored to meet the differing needs of small businesses and large enterprises
Phoenix is an ideal location for a data center because it is in an area not prone to natural disasters, there is a relatively low cost for power, and the city and region are very supportive of the high-tech industry. However, though Phoenix is home to numerous single tenant data centers, a lack of multi-tenant facilities in the area with available space and power presented a market need. PhoenixNAP is meeting that need while simultaneously addressing another market concern by establishing a true network access point for the city, state, and Southwestern United States region. PhoenixNAP operates a not-for-profit public peering exchange, enabling carriers to peer with one another to limit backhauling traffic to other cities across the country, and offer data center clients' additional connectivity options.
Through a unique approach to designs that maximize efficiencies, PhoenixNAP is able to keep operational costs in check and pass additional captured savings on to its clients. PhoenixNAP has the available space, necessary power, efficient cooling, versatile connectivity, and multi-faceted security of a next generation data center.
To learn more click here: www.employment.phoenixnap.com Show more details...
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Must be able to work long shifts including nights and weekends. Must have demonstrated expertise in enterprise hardware installation, troubleshooting and repair in two or more of these areas:
• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes) for all tickets, emails & chats.
• Hardware installation, including device labeling, power connectivity and network cable connectivity.
• Complete hardware support work orders involving hardware, cabling, troubleshooting and break-fix.
• Provide smart-hands assistance as required for customers within specified SLA response times.
• Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor.
• Detailed and thorough documentation and record keeping.
• Strong working knowledge with server and network hardware/components.
• Data center productivity and support tools, applications, and software including but not limited to (Windows, Linux, SSH, RDP, Putty, KVM, IPMI, Terminal, etc.)
• Provide vendor and client escorts as needed.
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required.
KNOWLEDGE, SKILLS AND ABILITIES:
• Must be self-motivated, detail oriented, positive in approach, professional and help create, develop, and implement project process improvement(s).
• General knowledge of server/network equipment and software support configurations.
• Basic understanding of data center power distribution and data center best practices.
• Strong aptitude for independent working environment and high productivity rate.
• Must possess proven problem-solving skills, critical thinking skills and the ability to see tasks through to completion.
• Must be able to work from a ladder, in confined spaces, lift up to 50 pounds and move up to 75 pounds.
• Ability to sit, stand, kneel or squat for long periods of time.
• Is comfortable working in a fast-paced environment and multi-tasking
• Must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as server tones.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
• Must possess at least a High School diploma or GED equivalency.
• Two (2) years’ minimum of data center experience.
• Excellent communication and customer relationship skills.
• Any server, OS, Network, or data center certifications are a plus.
• Must be proficient with Microsoft Word & Excel.
Company DescriptionPhoenixNAP is a privately held organization of operational, networking and management professionals that have worked in the datacenter and IT fields since the early 1990s. The company employs a unique approach to providing flexible data center solutions that are tailored to meet the differing needs of small businesses and large enterprises
Phoenix is an ideal location for a data center because it is in an area not prone to natural disasters, there is a relatively low cost for power, and the city and region are very supportive of the high-tech industry. However, though Phoenix is home to numerous single tenant data centers, a lack of multi-tenant facilities in the area with available space and power presented a market need. PhoenixNAP is meeting that need while simultaneously addressing another market concern by establishing a true network access point for the city, state, and Southwestern United States region. PhoenixNAP operates a not-for-profit public peering exchange, enabling carriers to peer with one another to limit backhauling traffic to other cities across the country, and offer data center clients' additional connectivity options.
Through a unique approach to designs that maximize efficiencies, PhoenixNAP is able to keep operational costs in check and pass additional captured savings on to its clients. PhoenixNAP has the available space, necessary power, efficient cooling, versatile connectivity, and multi-faceted security of a next generation data center.
To learn more click here: www.employment.phoenixnap.com Show more details...
via ZipRecruiter
posted_at: 22 days agoschedule_type: Full-time
POSITION PURPOSE:
This position is focused on keeping customer expectations and department practices in line with corporate policies through supervision of a NOC Services team. This includes monitoring and following up on complaints, coordinating with other departments and working with the NOC Manager in developing policies and procedures that further departmental goals...
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Provide direction, leadership
POSITION PURPOSE:
This position is focused on keeping customer expectations and department practices in line with corporate policies through supervision of a NOC Services team. This includes monitoring and following up on complaints, coordinating with other departments and working with the NOC Manager in developing policies and procedures that further departmental goals...
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Provide direction, leadership and supervision of NOC personnel, consisting of 6 – 8 people;
• Develop, mentor and train staff; seek to improve processes and procedures with the goal of delivering the highest level of service to our customers;
• Develop, document, implement and maintain processes and procedures for the day-to-day operations with NOC Management’s guidance.
• Promote a strong culture committed to service quality through the successful execution of repeatable, well-designed processes.
• Monitor the status of alerts, tickets and processes to ensure tasks are being completed timely;
• Communicate policy and procedural changes;
• Make recommendations for changes and improvements and communicate to NOC management;
• Generate reports for management in regards to service availability, uptime, and adherence to Standard Operating Procedures, Customer issues and SLAs etc.;
• Assist NOC Manager with managing company prioritized projects.
• Meet and/or exceed and maintain service levels as assigned by management.
• Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, initiatives and routine administration tasks
• Maintain communication with NOC management to ensure issues are resolved;
• Develop and drive improvements to processes and procedures utilizing root cause analysis.
• Identify and interview candidate(s) for the network operations team when needed
• Ensure that NOC Technicians are working issues as efficiently and accurately as possible to meet departmental utilization standards;
• Daily review of the NOC Shift Turnover Report to ensure that tasks and projects are consistently completed on time
• Assist with administering performance reviews, mentoring and training staff.
While this will primarily be a first shift role, due to necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or evenings.
QUALIFICATIONS:
• Minimum of 4 years’ experience in a supervisory/lead role, supervising technical and operational staff;
• Bachelor’s degree or equivalent experience/training;
• General knowledge of system integration and networking architectures;
• General knowledge with IP switched/router/based networks;
• General knowledge of Windows Server 2008, active directory, group policy, UNIX/Linux and Storage Technologies;
• General knowledge of web environments and architectures along with knowledge of HTTP, FTP, DNS, and other Internet protocols
• Excellent written and verbal communication skills;
• Excellent analytic, organization and facilitation skills;
• Ability to manage multiple projects simultaneously
• Must be comfortable working in a high stress, fast paced environment with shifting priorities.
• Ability to successfully interface with a wide range of personnel within the organization.
• Self-driven with a take charge attitude while exercising good judgment in a rapid paced environment
• Managed Services support experience preferred
• ITIL methodologies and/or certification preferred
• Project Management methodologies and experience
Company DescriptionPhoenixNAP is a privately held organization of operational, networking and management professionals that have worked in the datacenter and IT fields since the early 1990s. The company employs a unique approach to providing flexible data center solutions that are tailored to meet the differing needs of small businesses and large enterprises
Phoenix is an ideal location for a data center because it is in an area not prone to natural disasters, there is a relatively low cost for power, and the city and region are very supportive of the high-tech industry. However, though Phoenix is home to numerous single tenant data centers, a lack of multi-tenant facilities in the area with available space and power presented a market need. PhoenixNAP is meeting that need while simultaneously addressing another market concern by establishing a true network access point for the city, state, and Southwestern United States region. PhoenixNAP operates a not-for-profit public peering exchange, enabling carriers to peer with one another to limit backhauling traffic to other cities across the country, and offer data center clients' additional connectivity options.
Through a unique approach to designs that maximize efficiencies, PhoenixNAP is able to keep operational costs in check and pass additional captured savings on to its clients. PhoenixNAP has the available space, necessary power, efficient cooling, versatile connectivity, and multi-faceted security of a next generation data center.
To learn more click here: www.employment.phoenixnap.com Show more details...
This position is focused on keeping customer expectations and department practices in line with corporate policies through supervision of a NOC Services team. This includes monitoring and following up on complaints, coordinating with other departments and working with the NOC Manager in developing policies and procedures that further departmental goals...
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Provide direction, leadership and supervision of NOC personnel, consisting of 6 – 8 people;
• Develop, mentor and train staff; seek to improve processes and procedures with the goal of delivering the highest level of service to our customers;
• Develop, document, implement and maintain processes and procedures for the day-to-day operations with NOC Management’s guidance.
• Promote a strong culture committed to service quality through the successful execution of repeatable, well-designed processes.
• Monitor the status of alerts, tickets and processes to ensure tasks are being completed timely;
• Communicate policy and procedural changes;
• Make recommendations for changes and improvements and communicate to NOC management;
• Generate reports for management in regards to service availability, uptime, and adherence to Standard Operating Procedures, Customer issues and SLAs etc.;
• Assist NOC Manager with managing company prioritized projects.
• Meet and/or exceed and maintain service levels as assigned by management.
• Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, initiatives and routine administration tasks
• Maintain communication with NOC management to ensure issues are resolved;
• Develop and drive improvements to processes and procedures utilizing root cause analysis.
• Identify and interview candidate(s) for the network operations team when needed
• Ensure that NOC Technicians are working issues as efficiently and accurately as possible to meet departmental utilization standards;
• Daily review of the NOC Shift Turnover Report to ensure that tasks and projects are consistently completed on time
• Assist with administering performance reviews, mentoring and training staff.
While this will primarily be a first shift role, due to necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or evenings.
QUALIFICATIONS:
• Minimum of 4 years’ experience in a supervisory/lead role, supervising technical and operational staff;
• Bachelor’s degree or equivalent experience/training;
• General knowledge of system integration and networking architectures;
• General knowledge with IP switched/router/based networks;
• General knowledge of Windows Server 2008, active directory, group policy, UNIX/Linux and Storage Technologies;
• General knowledge of web environments and architectures along with knowledge of HTTP, FTP, DNS, and other Internet protocols
• Excellent written and verbal communication skills;
• Excellent analytic, organization and facilitation skills;
• Ability to manage multiple projects simultaneously
• Must be comfortable working in a high stress, fast paced environment with shifting priorities.
• Ability to successfully interface with a wide range of personnel within the organization.
• Self-driven with a take charge attitude while exercising good judgment in a rapid paced environment
• Managed Services support experience preferred
• ITIL methodologies and/or certification preferred
• Project Management methodologies and experience
Company DescriptionPhoenixNAP is a privately held organization of operational, networking and management professionals that have worked in the datacenter and IT fields since the early 1990s. The company employs a unique approach to providing flexible data center solutions that are tailored to meet the differing needs of small businesses and large enterprises
Phoenix is an ideal location for a data center because it is in an area not prone to natural disasters, there is a relatively low cost for power, and the city and region are very supportive of the high-tech industry. However, though Phoenix is home to numerous single tenant data centers, a lack of multi-tenant facilities in the area with available space and power presented a market need. PhoenixNAP is meeting that need while simultaneously addressing another market concern by establishing a true network access point for the city, state, and Southwestern United States region. PhoenixNAP operates a not-for-profit public peering exchange, enabling carriers to peer with one another to limit backhauling traffic to other cities across the country, and offer data center clients' additional connectivity options.
Through a unique approach to designs that maximize efficiencies, PhoenixNAP is able to keep operational costs in check and pass additional captured savings on to its clients. PhoenixNAP has the available space, necessary power, efficient cooling, versatile connectivity, and multi-faceted security of a next generation data center.
To learn more click here: www.employment.phoenixnap.com Show more details...
via TechJobs
schedule_type: Full-time
phoenixNAP is a global IT services provider offering progressive Infrastructure-as-a-Service solutions from locations worldwide. It makes enterprise-grade technology available on a pay-per-use model for greater cost savings and offers customizable solutions to meet even the most sophisticated needs.
Bare Metal Cloud is a cloud native-ready dedicated platform built to enable automated... provisioning of physical servers and is a cost-efficient solution
phoenixNAP is a global IT services provider offering progressive Infrastructure-as-a-Service solutions from locations worldwide. It makes enterprise-grade technology available on a pay-per-use model for greater cost savings and offers customizable solutions to meet even the most sophisticated needs.
Bare Metal Cloud is a cloud native-ready dedicated platform built to enable automated... provisioning of physical servers and is a cost-efficient solution that facilitates building, deploying, and scaling apps from startup to enterprise. Our teams rely on automation to accelerate sprint cycles and ensue error-prone deployment builds. Understanding the needs of modern IT teams, we created a solution to help code, test, and release new features faster.
Location: Malta, Serbia, Remote (+/-3 hours CET)
Working Hours: Monday to Friday (40 hours)
As a Senior QA Automation Engineer, you will understand and drive API and GUI testing on component, end-to-end and UI levels through cutting-edge technologies and innovative quality solutions.
Working hand in hand with the DevOps Software Engineers, you will be involved in the whole development life cycle i.e., every feature and product that is rolled out for Bare Metal Cloud. You will also work closely with Site Reliability Engineers, Architects, Scrum Masters, and Product Owners to support teams that develop API-first products in an iterative and collaborative manner.
Tech stack/frameworks/methodologies that you will use: Java, Rest Assured, Awaitility, Mocking, Gitlab, Selenium, TestNG, JUnit, Maven, Git, JIRA
Key Job Responsibilities:
• Develop and automate tests for APIs in containerized infrastructure environments
• Develop and automate tests for frontend UI
• Troubleshooting and debugging failed automated test scripts
• Actively participating in analyzing test basis, brainstorming sessions and other relevant meetings
• Research, perform proof-of-concept and implement QA methods to improve test automation, increase test coverage and reduce risks
• Act as an intermediary between the Dev team and Quality Assurance to ensure alignment of testing strategies and standards
Key Skills:
• 3 + years’ experience in a similar position
• Experience with Java programming language
• Experience with API testing for distributed software systems
• Experience with browser automation frameworks such as Selenium
• Experience with testing frameworks such as Junit or TestNG
• Experience with agile development and Scrum methodology
• Experience with project management tools such as JIRA
• Experience with DevOps methodology is a plus
• Experience with CICD tools, such as Gitlab is a plus
• History of successful research and proof-of-concept of new technology
• Good communication, collaborative and problem-solving skills
This is an exciting opportunity to continue your professional development and make impactful contributions working with a highly innovative and creative team, in a dynamic environment using the latest technologies, methodologies, and frameworks Show more details...
Bare Metal Cloud is a cloud native-ready dedicated platform built to enable automated... provisioning of physical servers and is a cost-efficient solution that facilitates building, deploying, and scaling apps from startup to enterprise. Our teams rely on automation to accelerate sprint cycles and ensue error-prone deployment builds. Understanding the needs of modern IT teams, we created a solution to help code, test, and release new features faster.
Location: Malta, Serbia, Remote (+/-3 hours CET)
Working Hours: Monday to Friday (40 hours)
As a Senior QA Automation Engineer, you will understand and drive API and GUI testing on component, end-to-end and UI levels through cutting-edge technologies and innovative quality solutions.
Working hand in hand with the DevOps Software Engineers, you will be involved in the whole development life cycle i.e., every feature and product that is rolled out for Bare Metal Cloud. You will also work closely with Site Reliability Engineers, Architects, Scrum Masters, and Product Owners to support teams that develop API-first products in an iterative and collaborative manner.
Tech stack/frameworks/methodologies that you will use: Java, Rest Assured, Awaitility, Mocking, Gitlab, Selenium, TestNG, JUnit, Maven, Git, JIRA
Key Job Responsibilities:
• Develop and automate tests for APIs in containerized infrastructure environments
• Develop and automate tests for frontend UI
• Troubleshooting and debugging failed automated test scripts
• Actively participating in analyzing test basis, brainstorming sessions and other relevant meetings
• Research, perform proof-of-concept and implement QA methods to improve test automation, increase test coverage and reduce risks
• Act as an intermediary between the Dev team and Quality Assurance to ensure alignment of testing strategies and standards
Key Skills:
• 3 + years’ experience in a similar position
• Experience with Java programming language
• Experience with API testing for distributed software systems
• Experience with browser automation frameworks such as Selenium
• Experience with testing frameworks such as Junit or TestNG
• Experience with agile development and Scrum methodology
• Experience with project management tools such as JIRA
• Experience with DevOps methodology is a plus
• Experience with CICD tools, such as Gitlab is a plus
• History of successful research and proof-of-concept of new technology
• Good communication, collaborative and problem-solving skills
This is an exciting opportunity to continue your professional development and make impactful contributions working with a highly innovative and creative team, in a dynamic environment using the latest technologies, methodologies, and frameworks Show more details...
via Indeed
schedule_type: Full-time
POSITION PURPOSE: As a CCBill Sales Account Executive, your responsibilities will include, but not be limited to, understanding general operations around the prospect’s industry, how they’re currently processing payments, prescribing solutions based on CCBill offerings, all while efficiently and effectively navigating through the sales process.
PRINCIPAL DUTIES AND RESPONSIBILITIES...
• Effectively communicate the CCBill story to prospects
POSITION PURPOSE: As a CCBill Sales Account Executive, your responsibilities will include, but not be limited to, understanding general operations around the prospect’s industry, how they’re currently processing payments, prescribing solutions based on CCBill offerings, all while efficiently and effectively navigating through the sales process.
PRINCIPAL DUTIES AND RESPONSIBILITIES...
• Effectively communicate the CCBill story to prospects and the challenges we can help them solve
• Understand the customer’s business needs in detail and align their needs with appropriate solutions to proactively drive new sales and growth opportunities
• Manage the entire outbound sales cycle including prospecting, outreach, needs analysis, proposals, and closing business
• Pursues net new business through a high volume of strategic prospecting and account development.
• Contributes to the development of new sales revenues by identifying potential sales, conducting pre-sales calls, delivering customized presentations, creating written proposals, and providing subject-matter expertise.
• Strategically prospect target customers and identify decision makers and influencers
• Develop an understanding of the account’s business issues and other relevant information
• Establish rapport and schedule demos and appointments with potential customers
• Learn and demonstrate comprehensive product and industry knowledge to articulate benefits and value to prospects
• Methodically qualify, build, and manage an accurate sales pipeline
• Proactively work with internal support groups to ensure a coordinated and effective sales effort.
• Use Microsoft Dynamics to research, document contact information, activities, and keep contact profile updated
QUALIFICATIONS:
• Must possess a humble perspective, customer focus, adaptability, and high sense of urgency.
• 1-2 years of experience in Account Management/Relationship Management within the Payments/Merchant Services industry.
• Consultative selling approach where merchant needs are used as the basis for sales.
• Ability to identify business opportunities in a direct and channel sales environment.
• Strong knowledge of payment processing solutions and the acquiring business model
• Knowledge and proficiency with CRM systems, such as Dynamics or SalesForce
• Experience in a variety of business functions including customer support, sales, and product management.
• Must have professional and cleanly appearance and a high level of interpersonal skills.
ATTENDANCE REQUIREMENTS:
• This position is remote.
• This position is full time. Employee is expected to work a minimum of 40 hours weekly
• Employee is expected to be available via cell phone and email after business hours.
• Employee is expected to maintain company and customer expectations at all times.
• This position may require travel based on department needs Show more details...
PRINCIPAL DUTIES AND RESPONSIBILITIES...
• Effectively communicate the CCBill story to prospects and the challenges we can help them solve
• Understand the customer’s business needs in detail and align their needs with appropriate solutions to proactively drive new sales and growth opportunities
• Manage the entire outbound sales cycle including prospecting, outreach, needs analysis, proposals, and closing business
• Pursues net new business through a high volume of strategic prospecting and account development.
• Contributes to the development of new sales revenues by identifying potential sales, conducting pre-sales calls, delivering customized presentations, creating written proposals, and providing subject-matter expertise.
• Strategically prospect target customers and identify decision makers and influencers
• Develop an understanding of the account’s business issues and other relevant information
• Establish rapport and schedule demos and appointments with potential customers
• Learn and demonstrate comprehensive product and industry knowledge to articulate benefits and value to prospects
• Methodically qualify, build, and manage an accurate sales pipeline
• Proactively work with internal support groups to ensure a coordinated and effective sales effort.
• Use Microsoft Dynamics to research, document contact information, activities, and keep contact profile updated
QUALIFICATIONS:
• Must possess a humble perspective, customer focus, adaptability, and high sense of urgency.
• 1-2 years of experience in Account Management/Relationship Management within the Payments/Merchant Services industry.
• Consultative selling approach where merchant needs are used as the basis for sales.
• Ability to identify business opportunities in a direct and channel sales environment.
• Strong knowledge of payment processing solutions and the acquiring business model
• Knowledge and proficiency with CRM systems, such as Dynamics or SalesForce
• Experience in a variety of business functions including customer support, sales, and product management.
• Must have professional and cleanly appearance and a high level of interpersonal skills.
ATTENDANCE REQUIREMENTS:
• This position is remote.
• This position is full time. Employee is expected to work a minimum of 40 hours weekly
• Employee is expected to be available via cell phone and email after business hours.
• Employee is expected to maintain company and customer expectations at all times.
• This position may require travel based on department needs Show more details...
via Glassdoor
posted_at: 1 month agoschedule_type: Full-timework_from_home: 1
POSITION PURPOSE:
The Risk and Compliance Analyst will help support all external regulatory and industry audits along with helping to support in maintaining our information security policies and related standards and procedures. The person in this key role will also ensure that our security/compliance control processes are professionally designed, are functioning effectively, and that the... organization maintains its compliance with all applicable
POSITION PURPOSE:
The Risk and Compliance Analyst will help support all external regulatory and industry audits along with helping to support in maintaining our information security policies and related standards and procedures. The person in this key role will also ensure that our security/compliance control processes are professionally designed, are functioning effectively, and that the... organization maintains its compliance with all applicable legal, regulatory, industry, and contractual requirements. The Risk & Compliance Analyst will ensure that our company properly identifies, assesses, and manages its compliance risks on annual basis. Further, the Risk & Compliance Analyst will help develop and provide training guidance for all associated compliance related training programs. Reporting to the Manager of Compliance, this position will also work closely with all departments and control owners throughout the organization.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Help with annual on-premises audits while acting as a professional liaison to our auditors and consulting partners
• Help to ensure that CWIE Holding Company departments continue to follow the requirements of the PCI-DSS, SOC1, SOC2, StateRAMP audits.
• Maintain and update as needed CWIE Holding Company’s information security related policies, standards, processes, and procedures.
• Work collaboratively with all control owners to help remediate and ensure that department security and compliance related controls are consistent with information security policies and industry/regulatory standards.
• Assist in the analysis, design and implementation of department and corporate process workflows used to support CWIE Holding Company information security related policies and industry/regulatory standards.
• Help to lead annual companywide security and compliance risk assessments
• Assist in supporting and managing the corporate Governance, Risk, and Compliance (GRC) software.
• Assist in creating and deploying compliance/security and policy/process related training programs that are tailored to the needs of specific teams within the organization.
• Assist in the collection of information for customer due diligence requests and the generated responses to customer due diligence questionnaires.
• Monitor the legal, regulatory, and industry landscape to proactively address new information security related requirements.
REQUIRED QUALIFICATIONS:
• 2-4 years’ background in IT technologies (Help Desk, Software Development, System Engineering, Networking, InfoSecurity, etc.)
• Broad understanding of internet and datacenter technologies
• Ability and desire to learn new technologies on an ongoing as needed basis.
• 1+ years’ experience with compliance initiatives including participating in company audit and certification programs.
• 3+ years of policy writing/documentation skills (MS Word, Excel, Visio, etc.)
• 1+ years’ process documentation, analysis and improvement skills.
• Working knowledge of PCI, HIPAA, ISO 27001, FISMA, StateRAMP, FedRAMP, GDPR, NIST Standards.
• Must have a solid background in statistical, analytical and organizational skills.
• Must have strong written, verbal, and interpersonal communication skills.
• Ability to interface effectively with all levels of employees/management.
• Ability to stay focused to ensure that projects are completed accurately and on time.
• Ability to prioritize and complete multiple interdepartmental tasks in a timely fashion.
DESIRED QUALIFICATIONS
• Experience in any or all of the following standards: HIPPA, ISO 27001, PCI, SOC2.
• Certification in Information Security discipline (Network+, Security+, etc.)
• Experience in business continuity planning, incident response, and vendor management is a plus.
• Previous experience which required process analyst and project management skills.
• Experience in document collection, retention and organization for regulatory purposes.
ATTENDANCE REQUIREMENTS:
• This position is full time (remote). Employee is expected to work 40 hours weekly. Preference will be given to candidates based in Arizona.
• Schedule will be determined by the supervisor. Employee is expected to follow the schedule Show more details...
The Risk and Compliance Analyst will help support all external regulatory and industry audits along with helping to support in maintaining our information security policies and related standards and procedures. The person in this key role will also ensure that our security/compliance control processes are professionally designed, are functioning effectively, and that the... organization maintains its compliance with all applicable legal, regulatory, industry, and contractual requirements. The Risk & Compliance Analyst will ensure that our company properly identifies, assesses, and manages its compliance risks on annual basis. Further, the Risk & Compliance Analyst will help develop and provide training guidance for all associated compliance related training programs. Reporting to the Manager of Compliance, this position will also work closely with all departments and control owners throughout the organization.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Help with annual on-premises audits while acting as a professional liaison to our auditors and consulting partners
• Help to ensure that CWIE Holding Company departments continue to follow the requirements of the PCI-DSS, SOC1, SOC2, StateRAMP audits.
• Maintain and update as needed CWIE Holding Company’s information security related policies, standards, processes, and procedures.
• Work collaboratively with all control owners to help remediate and ensure that department security and compliance related controls are consistent with information security policies and industry/regulatory standards.
• Assist in the analysis, design and implementation of department and corporate process workflows used to support CWIE Holding Company information security related policies and industry/regulatory standards.
• Help to lead annual companywide security and compliance risk assessments
• Assist in supporting and managing the corporate Governance, Risk, and Compliance (GRC) software.
• Assist in creating and deploying compliance/security and policy/process related training programs that are tailored to the needs of specific teams within the organization.
• Assist in the collection of information for customer due diligence requests and the generated responses to customer due diligence questionnaires.
• Monitor the legal, regulatory, and industry landscape to proactively address new information security related requirements.
REQUIRED QUALIFICATIONS:
• 2-4 years’ background in IT technologies (Help Desk, Software Development, System Engineering, Networking, InfoSecurity, etc.)
• Broad understanding of internet and datacenter technologies
• Ability and desire to learn new technologies on an ongoing as needed basis.
• 1+ years’ experience with compliance initiatives including participating in company audit and certification programs.
• 3+ years of policy writing/documentation skills (MS Word, Excel, Visio, etc.)
• 1+ years’ process documentation, analysis and improvement skills.
• Working knowledge of PCI, HIPAA, ISO 27001, FISMA, StateRAMP, FedRAMP, GDPR, NIST Standards.
• Must have a solid background in statistical, analytical and organizational skills.
• Must have strong written, verbal, and interpersonal communication skills.
• Ability to interface effectively with all levels of employees/management.
• Ability to stay focused to ensure that projects are completed accurately and on time.
• Ability to prioritize and complete multiple interdepartmental tasks in a timely fashion.
DESIRED QUALIFICATIONS
• Experience in any or all of the following standards: HIPPA, ISO 27001, PCI, SOC2.
• Certification in Information Security discipline (Network+, Security+, etc.)
• Experience in business continuity planning, incident response, and vendor management is a plus.
• Previous experience which required process analyst and project management skills.
• Experience in document collection, retention and organization for regulatory purposes.
ATTENDANCE REQUIREMENTS:
• This position is full time (remote). Employee is expected to work 40 hours weekly. Preference will be given to candidates based in Arizona.
• Schedule will be determined by the supervisor. Employee is expected to follow the schedule Show more details...
via Indeed
schedule_type: Full-timework_from_home: 1
CCBill is an online payment services provider with 20 years of experience in the industry while it’s integration partner, phoenixNAP is a global IT services provider with a footprint spanning 16 Datacenters across 5 continents. We specialize in infrastructure-as-a-service offerings spanning from Colocation to Cloud services in partnership with VMware, to Bare Metal infrastructure with partners... such as Intel and Arista.
Working closely with an
CCBill is an online payment services provider with 20 years of experience in the industry while it’s integration partner, phoenixNAP is a global IT services provider with a footprint spanning 16 Datacenters across 5 continents. We specialize in infrastructure-as-a-service offerings spanning from Colocation to Cloud services in partnership with VMware, to Bare Metal infrastructure with partners... such as Intel and Arista.
Working closely with an international and highly skilled team, the Software Operations Engineer is responsible for supporting the deployment of new products and ensuring the health and smooth operation of our business-critical production systems through their monitoring, maintenance, fault identification and resolution.
Typical projects on the CCBill side include integration with new processors, improving reporting and enhancement of systems that can handle high volume transactions with high availability over 3 satellites in Phoenix, Ashburn and the Netherlands. On the PhoenixNAP side, projects include maintaining current systems while working on the management gateway for public cloud and bare-metal offerings.
Due to the nature of the role, the Software Operations Engineer must be a good team-player and communicator, have very strong troubleshooting and analytical skills, be driven towards learning about and contributing to our in-house systems and partner technologies, be driven towards ensuring the health of our production systems and strive to maximize customer satisfaction.
Working hours: 8am till 4pm PHX time (Arizona) from Monday to Friday, 40 hours per week and part of an on-call rotation (approx. 1 week per month)
Location: Remote in South America or Europe
This role could be a fit for you if:
• You are an experienced developer with good troubleshooting and analytical skills who wants to take on the challenge of playing a key role in supporting and maintaining complex production systems. You want to learn what goes into supporting a system after it hits production and provide feedback to implementation teams for the further betterment of the product.
• You are an experienced Systems Administrator, with some programming knowledge or a proficiency at scripting who wishes to work on cutting-edge, highly complex software systems. You want to leverage your Systems knowledge and experience to help maintain and improve our production infrastructure whilst working closely and learning from colleagues who are highly skilled in the software space.
Key Job Responsibilities:
• Extensive understanding and experience with core programming languages, Linux operating systems.
• Maintains existing codebases and applies upgrades to CCBill’s existing product lines.
• Constant learning of CCBill’s existing product lines.
• Interacting with Software Testers and Software Operations Team Lead to ensure all code is modified with minimal impact on daily operations.
• Interacting with the Software Operations Team Lead to ensure all goals are completed on time.
• The employee is to report to his or her supervisor if unable to attend work.
Key Skills:
• Excellent knowledge of Perl; experience with Java will be considered an asset
• Extensive knowledge of Linux
• Excellent troubleshooting and diagnosing system issues
• Experience with databases such as MySQL and MongoDB
• Experience with an Application Server such as Tomcat
• Ability to work in and embrace a team environment, especially cross-department projects/issues
• Fluent in English
This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment using the latest technologies, methodologies, and frameworks. A competitive salary and benefits package is on offer to the right candidate Show more details...
Working closely with an international and highly skilled team, the Software Operations Engineer is responsible for supporting the deployment of new products and ensuring the health and smooth operation of our business-critical production systems through their monitoring, maintenance, fault identification and resolution.
Typical projects on the CCBill side include integration with new processors, improving reporting and enhancement of systems that can handle high volume transactions with high availability over 3 satellites in Phoenix, Ashburn and the Netherlands. On the PhoenixNAP side, projects include maintaining current systems while working on the management gateway for public cloud and bare-metal offerings.
Due to the nature of the role, the Software Operations Engineer must be a good team-player and communicator, have very strong troubleshooting and analytical skills, be driven towards learning about and contributing to our in-house systems and partner technologies, be driven towards ensuring the health of our production systems and strive to maximize customer satisfaction.
Working hours: 8am till 4pm PHX time (Arizona) from Monday to Friday, 40 hours per week and part of an on-call rotation (approx. 1 week per month)
Location: Remote in South America or Europe
This role could be a fit for you if:
• You are an experienced developer with good troubleshooting and analytical skills who wants to take on the challenge of playing a key role in supporting and maintaining complex production systems. You want to learn what goes into supporting a system after it hits production and provide feedback to implementation teams for the further betterment of the product.
• You are an experienced Systems Administrator, with some programming knowledge or a proficiency at scripting who wishes to work on cutting-edge, highly complex software systems. You want to leverage your Systems knowledge and experience to help maintain and improve our production infrastructure whilst working closely and learning from colleagues who are highly skilled in the software space.
Key Job Responsibilities:
• Extensive understanding and experience with core programming languages, Linux operating systems.
• Maintains existing codebases and applies upgrades to CCBill’s existing product lines.
• Constant learning of CCBill’s existing product lines.
• Interacting with Software Testers and Software Operations Team Lead to ensure all code is modified with minimal impact on daily operations.
• Interacting with the Software Operations Team Lead to ensure all goals are completed on time.
• The employee is to report to his or her supervisor if unable to attend work.
Key Skills:
• Excellent knowledge of Perl; experience with Java will be considered an asset
• Extensive knowledge of Linux
• Excellent troubleshooting and diagnosing system issues
• Experience with databases such as MySQL and MongoDB
• Experience with an Application Server such as Tomcat
• Ability to work in and embrace a team environment, especially cross-department projects/issues
• Fluent in English
This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment using the latest technologies, methodologies, and frameworks. A competitive salary and benefits package is on offer to the right candidate Show more details...
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