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Phone.com
Rating: 2.4
Phone.com is a cloud-based communication platform designed to enhance teamwork and productivity by providing high-quality communication services that meet the needs of small businesses and startups. Phone.com provides an array of features ranging from virtual phone systems, unified communications services, and a high-speed internet connection seamlessly integrated with cloud-based services, such as messaging, file sharing, and video conferencing. Phone.com also offers 24/7 customer support, making sure that clients are never alone in tackling any communication challenge. The website is user-friendly, and the sign-up process is easy and straightforward, which sets it apart from many other communication platforms.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityPoway, California
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Latitude\Longitude32.9775 / -117.023 Google Map
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Traffic rank#7,457 Site Rank
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Site age25 yrs old
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Site Owner informationWhois info
Website is Safe
Site is blacklisted
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Requires iOS 12.1 or later.
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Requires iPadOS 12.1 or later.
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Requires iOS 12.1 or later.
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English
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© 2019 Phone.com
Traffic rank
#7,457
#7,457
Site age
25 yrs
25 yrs
Location
United States
United States
Popular Questions for Phone.com
Newest job postings for Phone.com
via Indeed
posted_at: 2 days agoschedule_type: Full-time
Position Overview
Reports to: Sr. Director of IT, Quality & Engineering PMO...
Department: IT
Status: EXEMPT
Location: Remote
Travel: Limited travel between offices
Supervisory duties: N/A
Founded in 2007, Phone.com, is an award-winning tech company, whose mission is to be the world’s most convenient self-service cloud communications platform for entrepreneurs and small companies. Our virtual phone service delivers a complete suite of enterprise-grade,
Position Overview
Reports to: Sr. Director of IT, Quality & Engineering PMO...
Department: IT
Status: EXEMPT
Location: Remote
Travel: Limited travel between offices
Supervisory duties: N/A
Founded in 2007, Phone.com, is an award-winning tech company, whose mission is to be the world’s most convenient self-service cloud communications platform for entrepreneurs and small companies. Our virtual phone service delivers a complete suite of enterprise-grade, unified, communication services at an SMB price. With offices in both San Diego, California and Newark, New Jersey, our team has built the most robust business communications platform on the planet – an always available, cloud-based phone system that grows with our clients’ business.
Our Company is currently looking for a Senior IT Engineer for a remote position. We’re looking for someone who possesses both passion and experience for a corporate IT role. Reporting to the Senior Director of IT, Quality & Engineering PMO, you’ll work within an IT team that are responsible for meeting the corporate IT needs of the entire company. In this role you will get to learn, grow, lead, mentor, contribute, create, problem-solve, and have fun.
Responsibilities
Your responsibilities will include:
• Work within a team of IT professionals whose responsibilities are tied to corporate IT.
• Follow IT processes as outlined by the IT Leadership
• Carry out work assigned and tracked within a JIRA Service Desk environment.
• Manage, resolve, and document notes on support tickets in a timely manner.
• Responsible for troubleshooting issues, delegation, and escalation as appropriate, and maintenance of support tickets
• Ensure proper administration of over 50 SaaS applications being used by various internal teams Read documentation, take training courses, and use any means necessary to learn how to handle required responsibilities for anything unfamiliar within the scope defined by IT Leadership
• Provide leadership and guidance to other IT professionals within the team as needed.
• Conduct periodic system audits to document and clearly articulate the requested.
information which may be related to license costs, role-based permissions, security.
events, and more
• Meet the needs of others who request assistance from IT always with consideration towards continuous.
improvements that can be made
• In accordance with goals set forth by the IT Leadership, carry out project work that may be done.
either individually or in collaboration with other members of the team
• Under the direction and in collaboration with IT Leadership, work upon the formal creation and
• documentation of IT procedures
Qualifications:
• At least 7-10 years of relevant IT experience
• Experience working with ticketing systems.
• Understanding of the subtleties & nuances of working with different departments, personalities, and challenges that IT is presented with as well as how to navigate them.
• High degree of attention to detail, with an eagerness for troubleshooting and problem-solving
• Has excellent verbal and written communication, presentation, and listening skills.
• Ability to project manage
Bonus Qualifications:
• Any experience in automating tasks via scripting and/or integrations
• Any experience with IT compliance (i.e. - HIPAA, SOC2, etc)
• Any experience with rolling out a new software platform for a specific department or the entire company
Key Values
Shares our core values to ASPIRE and acts as a role model within the organization!
• Authenticity: We value honesty, transparency, open expression, and a sense of humor. Diverse personalities and backgrounds make our team stronger.
• Service: We recognize and reward people who make intentional decisions to help others both inside and outside of the workplace
• Passion: Our peers are emotionally invested in our company’s success and their own personal development
• Innovation: We take calculated risks to constantly improve our products and our processes. The drive for continuous improvement is shared by everyone
• Respect: While we often disagree, we always show due regard to the feelings, wishes, rights, and traditions of others
• Empathy: Seeing the world through the eyes of others is how we create products and services that customers love
We offer exceptional Benefits including:
• 90% Company Paid Health Insurance for you AND your family!
• 100% Company Paid Dental insurance.
• 100% Company Paid Vision insurance.
• Short- and Long-Term Disability Programs
• 401K Retirement Plan
• Flexible Spending Accounts (FSA) for Health, Dependent, and Transportation
• Paid time off.
• Professional development assistance
We offer Additional Perks including:
• GrubHub weekly budget for home lunches
• A rare opportunity to learn and work with leading-edge technologies in a dynamic, growing environment.
• A fun & friendly work environment, where your voice matters & you make a difference!
• Competitive benefits package and perks
• Outstanding paid-time-off (PTO) and paid holidays
• Free phone service and Phone.com swag!
Why Phone.com?
If you’d like to work for a vibrant, growing company who:
• Cares about the personal and professional well-being and growth of their employees
• Emphasizes AWESOME customer service throughout the organization, internally and externally.
• Is a staff-focused workplace, where fun & collaboration are emphasized
• And you'd like to learn about the VoIP industry ...
You’ll love our culture Show more details...
Reports to: Sr. Director of IT, Quality & Engineering PMO...
Department: IT
Status: EXEMPT
Location: Remote
Travel: Limited travel between offices
Supervisory duties: N/A
Founded in 2007, Phone.com, is an award-winning tech company, whose mission is to be the world’s most convenient self-service cloud communications platform for entrepreneurs and small companies. Our virtual phone service delivers a complete suite of enterprise-grade, unified, communication services at an SMB price. With offices in both San Diego, California and Newark, New Jersey, our team has built the most robust business communications platform on the planet – an always available, cloud-based phone system that grows with our clients’ business.
Our Company is currently looking for a Senior IT Engineer for a remote position. We’re looking for someone who possesses both passion and experience for a corporate IT role. Reporting to the Senior Director of IT, Quality & Engineering PMO, you’ll work within an IT team that are responsible for meeting the corporate IT needs of the entire company. In this role you will get to learn, grow, lead, mentor, contribute, create, problem-solve, and have fun.
Responsibilities
Your responsibilities will include:
• Work within a team of IT professionals whose responsibilities are tied to corporate IT.
• Follow IT processes as outlined by the IT Leadership
• Carry out work assigned and tracked within a JIRA Service Desk environment.
• Manage, resolve, and document notes on support tickets in a timely manner.
• Responsible for troubleshooting issues, delegation, and escalation as appropriate, and maintenance of support tickets
• Ensure proper administration of over 50 SaaS applications being used by various internal teams Read documentation, take training courses, and use any means necessary to learn how to handle required responsibilities for anything unfamiliar within the scope defined by IT Leadership
• Provide leadership and guidance to other IT professionals within the team as needed.
• Conduct periodic system audits to document and clearly articulate the requested.
information which may be related to license costs, role-based permissions, security.
events, and more
• Meet the needs of others who request assistance from IT always with consideration towards continuous.
improvements that can be made
• In accordance with goals set forth by the IT Leadership, carry out project work that may be done.
either individually or in collaboration with other members of the team
• Under the direction and in collaboration with IT Leadership, work upon the formal creation and
• documentation of IT procedures
Qualifications:
• At least 7-10 years of relevant IT experience
• Experience working with ticketing systems.
• Understanding of the subtleties & nuances of working with different departments, personalities, and challenges that IT is presented with as well as how to navigate them.
• High degree of attention to detail, with an eagerness for troubleshooting and problem-solving
• Has excellent verbal and written communication, presentation, and listening skills.
• Ability to project manage
Bonus Qualifications:
• Any experience in automating tasks via scripting and/or integrations
• Any experience with IT compliance (i.e. - HIPAA, SOC2, etc)
• Any experience with rolling out a new software platform for a specific department or the entire company
Key Values
Shares our core values to ASPIRE and acts as a role model within the organization!
• Authenticity: We value honesty, transparency, open expression, and a sense of humor. Diverse personalities and backgrounds make our team stronger.
• Service: We recognize and reward people who make intentional decisions to help others both inside and outside of the workplace
• Passion: Our peers are emotionally invested in our company’s success and their own personal development
• Innovation: We take calculated risks to constantly improve our products and our processes. The drive for continuous improvement is shared by everyone
• Respect: While we often disagree, we always show due regard to the feelings, wishes, rights, and traditions of others
• Empathy: Seeing the world through the eyes of others is how we create products and services that customers love
We offer exceptional Benefits including:
• 90% Company Paid Health Insurance for you AND your family!
• 100% Company Paid Dental insurance.
• 100% Company Paid Vision insurance.
• Short- and Long-Term Disability Programs
• 401K Retirement Plan
• Flexible Spending Accounts (FSA) for Health, Dependent, and Transportation
• Paid time off.
• Professional development assistance
We offer Additional Perks including:
• GrubHub weekly budget for home lunches
• A rare opportunity to learn and work with leading-edge technologies in a dynamic, growing environment.
• A fun & friendly work environment, where your voice matters & you make a difference!
• Competitive benefits package and perks
• Outstanding paid-time-off (PTO) and paid holidays
• Free phone service and Phone.com swag!
Why Phone.com?
If you’d like to work for a vibrant, growing company who:
• Cares about the personal and professional well-being and growth of their employees
• Emphasizes AWESOME customer service throughout the organization, internally and externally.
• Is a staff-focused workplace, where fun & collaboration are emphasized
• And you'd like to learn about the VoIP industry ...
You’ll love our culture Show more details...
via T-Mobile Careers
posted_at: 14 days agoschedule_type: Full-time
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us.
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities:
• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment
Education:
• High School Diploma/GED (Required)
Work Experience:
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities:
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities:
• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment
Education:
• High School Diploma/GED (Required)
Work Experience:
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities:
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
via LinkedIn
posted_at: 17 days agoschedule_type: Part-time
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us.
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities:
• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment
Education:
• High School Diploma/GED (Required)
Work Experience:
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities:
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big... things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities:
• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment
Education:
• High School Diploma/GED (Required)
Work Experience:
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities:
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests Show more details...
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