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https://postoffice.co.uk
Post Office Limited
Most recent job postings at Post Office Limited
via LinkedIn
posted_at: 1 day agoschedule_type: Full-time
Summary
Salary: starting from £12.62 and raising to £14.53 after 12 months
Grade: CSC
Hours: 35 hours per week
Contract Details: 6 Months Fixed Term
Location: Edinburgh City Branch
Reporting to: Branch Manager
Division: Retail
At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.
Working as part of our busy team, building a great
Summary
Salary: starting from £12.62 and raising to £14.53 after 12 months
Grade: CSC
Hours: 35 hours per week
Contract Details: 6 Months Fixed Term
Location: Edinburgh City Branch
Reporting to: Branch Manager
Division: Retail
At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.
Working as part of our busy team, building a great rapport with customers will come naturally to you as you work in all areas of the Post Office, including the Counter, Postshop, Travel Area and Meet & Greet.
You will need the ability to communicate easily and effectively with customers and match our products to their needs. A genuine enthusiasm for delivering exceptional customer service, while driving sales of our innovative products and services is essential.
If this sounds like you, read the below job description for further information below – and apply by following the link above.
The... Purpose of the Role
Working in one of our Directly Managed Branches (DMBs), the purpose of this role is to Wow our customers by offering a consistent level of customer service, introducing them to our fantastic range of services and financial products that meet their needs.
Principal Accountabilities
• Giving every one of our customers outstanding customer experience, so that they can always be “Wowed”.
• Greeting and building a strong rapport with our customers, highlighting the benefits of our products and services.
• Generate high quality sales opportunities by generating customer referrals and appointments as appropriate.
• Working as an integral part of a team, being flexible and adapting the way that you work, understanding how you contribute towards the overall financial success of the branch.
• Processing our wide range of transactions and balancing both monies and stock with a high degree of accuracy and compliance to our branch standards.
• Provide advice to customers to ensure that they select the right product that meets the needs of the customer, e.g. Mails, Travel Money etc.
• Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.
Qualifications, Experience & Skills
Knowledge
• In the role you will need to demonstrate an excellent knowledge across our whole range of products and keep yourself updated with any product changes, including those offered by our competitors.
• You understand what outstanding customer service looks, feels and sounds like; this is an important foundation to your knowledge base.
Customer Service
• You demonstrate passion and enthusiasm to Wow your customers and be able to hold friendly, informed conversations about our products and services, keeping up the engagement even when things get busy.
Skills
• Your personality and qualities are what we value the most at Post Office.
• We need our people to embody our key values of care, challenge, and commit. We want our people to be passionate about our products and to be friendly and warm in their conversations with our customers.
• You will need to be a great team player who understands and respects everybody’s contribution to our success and is able to proactively help and support fellow team members, sharing your knowledge and ideas.
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
Salary: starting from £12.62 and raising to £14.53 after 12 months
Grade: CSC
Hours: 35 hours per week
Contract Details: 6 Months Fixed Term
Location: Edinburgh City Branch
Reporting to: Branch Manager
Division: Retail
At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.
Working as part of our busy team, building a great rapport with customers will come naturally to you as you work in all areas of the Post Office, including the Counter, Postshop, Travel Area and Meet & Greet.
You will need the ability to communicate easily and effectively with customers and match our products to their needs. A genuine enthusiasm for delivering exceptional customer service, while driving sales of our innovative products and services is essential.
If this sounds like you, read the below job description for further information below – and apply by following the link above.
The... Purpose of the Role
Working in one of our Directly Managed Branches (DMBs), the purpose of this role is to Wow our customers by offering a consistent level of customer service, introducing them to our fantastic range of services and financial products that meet their needs.
Principal Accountabilities
• Giving every one of our customers outstanding customer experience, so that they can always be “Wowed”.
• Greeting and building a strong rapport with our customers, highlighting the benefits of our products and services.
• Generate high quality sales opportunities by generating customer referrals and appointments as appropriate.
• Working as an integral part of a team, being flexible and adapting the way that you work, understanding how you contribute towards the overall financial success of the branch.
• Processing our wide range of transactions and balancing both monies and stock with a high degree of accuracy and compliance to our branch standards.
• Provide advice to customers to ensure that they select the right product that meets the needs of the customer, e.g. Mails, Travel Money etc.
• Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.
Qualifications, Experience & Skills
Knowledge
• In the role you will need to demonstrate an excellent knowledge across our whole range of products and keep yourself updated with any product changes, including those offered by our competitors.
• You understand what outstanding customer service looks, feels and sounds like; this is an important foundation to your knowledge base.
Customer Service
• You demonstrate passion and enthusiasm to Wow your customers and be able to hold friendly, informed conversations about our products and services, keeping up the engagement even when things get busy.
Skills
• Your personality and qualities are what we value the most at Post Office.
• We need our people to embody our key values of care, challenge, and commit. We want our people to be passionate about our products and to be friendly and warm in their conversations with our customers.
• You will need to be a great team player who understands and respects everybody’s contribution to our success and is able to proactively help and support fellow team members, sharing your knowledge and ideas.
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
Data Analyst (SQL)
Location: Hybrid
Grade: 3B
Salary: Competitive plus excellent benefits
Contract type: Permanent
Purpose of the role:
The Post Office is undergoing a Retail and Technology transformation, one of the largest in Europe.
As our technology platform is currently transitioning to Amazon Web Services the scope and breadth of our own technology is changing to further strengthen our internal capability.
Alongside this exciting technology
Data Analyst (SQL)
Location: Hybrid
Grade: 3B
Salary: Competitive plus excellent benefits
Contract type: Permanent
Purpose of the role:
The Post Office is undergoing a Retail and Technology transformation, one of the largest in Europe.
As our technology platform is currently transitioning to Amazon Web Services the scope and breadth of our own technology is changing to further strengthen our internal capability.
Alongside this exciting technology transformation, we are dedicated to making the Post Office as data driven as possible.
If you are forward-thinking Analyst that thrives in a dynamic and change oriented environment, we would be keen to speak with you.
Principle Accountabilities:
As a Data Analyst you will be a member of the Data, Reporting and Analytics team. You will join them in their drive to make the Post Office a more data driven organisation.
One of the fundamental aspects of the role will be partnering with business teams to meet their data and reporting... requirements - building data models, providing analysis and supporting insights.
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:
· 25 days annual leave that increases with tenure.
· Up to 10% on target bonus opportunity
· Private healthcare
· Generous pension contribution
· Life assurance
· Income protection after 12 months service
Qualifications, Experience & Skills:
To be successful in this role, you will be a strong Analyst with experience of working within a end-to-end data role. You will have the ability to converse effectively with technical and non-technical audiences. In addition, you will demonstrate a significant track record across the following Tech Stack:
• SQL Server experience of designing and building medium to complex SQL solutions ‘end to end’
• SSIS – intermediate level (or able to demonstrate commitment and ability to learn quickly).
• Excel - intermediate/advanced - Confident working with a range of Excel formulae and building macros, and applying knowledge to business use cases, e.g. helping to identify and improve manual processes
• Experience working with Power BI, Business Objects and AWS desirable but not required
• Strong communicator: able to build relationships with stakeholders at all levels of the organisation who have varying levels of data literacy
• An ‘ownership mindset’ capable of carrying out workstreams end to end, from stakeholder engagement to implementation and testing
• Team player: able to work independently and prioritise across several workstreams, but also knows when to ask for help and draw on the knowledge and experience of the wider team
About Post Office:
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all the UK’s banks and building societies put together.
We are working hard to ensure that the next chapter of the Post Office’s history is a bright one. We are the current guardians of an iconic business, and we want to hand over a thriving network of branches which can continue to provide essential products and services for our customers for many years to come. This is a uniquely exciting and challenging time for the Post Office – we’re shaping the future and creating a business we can all be proud of.
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
Location: Hybrid
Grade: 3B
Salary: Competitive plus excellent benefits
Contract type: Permanent
Purpose of the role:
The Post Office is undergoing a Retail and Technology transformation, one of the largest in Europe.
As our technology platform is currently transitioning to Amazon Web Services the scope and breadth of our own technology is changing to further strengthen our internal capability.
Alongside this exciting technology transformation, we are dedicated to making the Post Office as data driven as possible.
If you are forward-thinking Analyst that thrives in a dynamic and change oriented environment, we would be keen to speak with you.
Principle Accountabilities:
As a Data Analyst you will be a member of the Data, Reporting and Analytics team. You will join them in their drive to make the Post Office a more data driven organisation.
One of the fundamental aspects of the role will be partnering with business teams to meet their data and reporting... requirements - building data models, providing analysis and supporting insights.
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:
· 25 days annual leave that increases with tenure.
· Up to 10% on target bonus opportunity
· Private healthcare
· Generous pension contribution
· Life assurance
· Income protection after 12 months service
Qualifications, Experience & Skills:
To be successful in this role, you will be a strong Analyst with experience of working within a end-to-end data role. You will have the ability to converse effectively with technical and non-technical audiences. In addition, you will demonstrate a significant track record across the following Tech Stack:
• SQL Server experience of designing and building medium to complex SQL solutions ‘end to end’
• SSIS – intermediate level (or able to demonstrate commitment and ability to learn quickly).
• Excel - intermediate/advanced - Confident working with a range of Excel formulae and building macros, and applying knowledge to business use cases, e.g. helping to identify and improve manual processes
• Experience working with Power BI, Business Objects and AWS desirable but not required
• Strong communicator: able to build relationships with stakeholders at all levels of the organisation who have varying levels of data literacy
• An ‘ownership mindset’ capable of carrying out workstreams end to end, from stakeholder engagement to implementation and testing
• Team player: able to work independently and prioritise across several workstreams, but also knows when to ask for help and draw on the knowledge and experience of the wider team
About Post Office:
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all the UK’s banks and building societies put together.
We are working hard to ensure that the next chapter of the Post Office’s history is a bright one. We are the current guardians of an iconic business, and we want to hand over a thriving network of branches which can continue to provide essential products and services for our customers for many years to come. This is a uniquely exciting and challenging time for the Post Office – we’re shaping the future and creating a business we can all be proud of.
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
via LinkedIn
posted_at: 19 days agoschedule_type: Full-time
Summary
Salary: starting from £12.62 and raising to £14.53 after 12 months
Grade: CSC
Hours: 17 hours per week
Contract Details: 12 Months fixed term contract
Location: The Markets, Leeds
Reporting to: Branch Manager
Division: Retail
Closing Date: 17th March 2023
Please Note - Must be flexible to work Saturdays
At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services
Summary
Salary: starting from £12.62 and raising to £14.53 after 12 months
Grade: CSC
Hours: 17 hours per week
Contract Details: 12 Months fixed term contract
Location: The Markets, Leeds
Reporting to: Branch Manager
Division: Retail
Closing Date: 17th March 2023
Please Note - Must be flexible to work Saturdays
At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.
Working as part of our busy team, building a great rapport with customers will come naturally to you as you work in all areas of the Post Office, including the Counter, Postshop, Travel Area and Meet & Greet.
You will need the ability to communicate easily and effectively with customers and match our products to their needs. A genuine enthusiasm for delivering exceptional customer service, while driving sales of our innovative products and services is essential.
If this sounds like you, read the below job... description for further information below – and apply by following the link above.
The Purpose of the Role
Working in one of our Directly Managed Branches (DMBs), the purpose of this role is to Wow our customers by offering a consistent level of customer service, introducing them to our fantastic range of services and financial products that meet their needs.
Principal Accountabilities
• Giving every one of our customers outstanding customer experience, so that they can always be “Wowed”.
• Greeting and building a strong rapport with our customers, highlighting the benefits of our products and services.
• Generate high quality sales opportunities by generating customer referrals and appointments as appropriate.
• Working as an integral part of a team, being flexible and adapting the way that you work, understanding how you contribute towards the overall financial success of the branch.
• Processing our wide range of transactions and balancing both monies and stock with a high degree of accuracy and compliance to our branch standards.
• Provide advice to customers to ensure that they select the right product that meets the needs of the customer, e.g. Mails, Travel Money etc.
• Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.
Qualifications, Experience & Skills
Knowledge
• In the role you will need to demonstrate an excellent knowledge across our whole range of products and keep yourself updated with any product changes, including those offered by our competitors.
• You understand what outstanding customer service looks, feels and sounds like; this is an important foundation to your knowledge base.
Customer Service
• You demonstrate passion and enthusiasm to Wow your customers and be able to hold friendly, informed conversations about our products and services, keeping up the engagement even when things get busy.
Skills
• Your personality and qualities are what we value the most at Post Office.
• We need our people to embody our key values of care, challenge, and commit. We want our people to be passionate about our products and to be friendly and warm in their conversations with our customers.
• You will need to be a great team player who understands and respects everybody’s contribution to our success and is able to proactively help and support fellow team members, sharing your knowledge and ideas.
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we.
Securing The Future Post Office’s Future
We are working hard to ensure that the next chapter of the Post Office’s history is a bright one. We are the current guardians of an iconic business and we want to hand over a thriving network of branches which can continue to provide essential products and services for our customers for many years to come. This is a uniquely exciting and challenging time for the Post Office – we’re shaping the future and creating a business we can all be proud of.
Working At The Post Office
Post Office colleagues are the driving force behind our business. Whether they are in our branches or supporting from our offices, we are proud of the energy, commitment and customer focus our people all have in common.
All Post Office people are guided by our three values and behaviours, see Code of Business Standards:
We care by always thinking customer
We strive to make things ever better through honest challenge
We commit to decisive deliver
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
Salary: starting from £12.62 and raising to £14.53 after 12 months
Grade: CSC
Hours: 17 hours per week
Contract Details: 12 Months fixed term contract
Location: The Markets, Leeds
Reporting to: Branch Manager
Division: Retail
Closing Date: 17th March 2023
Please Note - Must be flexible to work Saturdays
At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.
Working as part of our busy team, building a great rapport with customers will come naturally to you as you work in all areas of the Post Office, including the Counter, Postshop, Travel Area and Meet & Greet.
You will need the ability to communicate easily and effectively with customers and match our products to their needs. A genuine enthusiasm for delivering exceptional customer service, while driving sales of our innovative products and services is essential.
If this sounds like you, read the below job... description for further information below – and apply by following the link above.
The Purpose of the Role
Working in one of our Directly Managed Branches (DMBs), the purpose of this role is to Wow our customers by offering a consistent level of customer service, introducing them to our fantastic range of services and financial products that meet their needs.
Principal Accountabilities
• Giving every one of our customers outstanding customer experience, so that they can always be “Wowed”.
• Greeting and building a strong rapport with our customers, highlighting the benefits of our products and services.
• Generate high quality sales opportunities by generating customer referrals and appointments as appropriate.
• Working as an integral part of a team, being flexible and adapting the way that you work, understanding how you contribute towards the overall financial success of the branch.
• Processing our wide range of transactions and balancing both monies and stock with a high degree of accuracy and compliance to our branch standards.
• Provide advice to customers to ensure that they select the right product that meets the needs of the customer, e.g. Mails, Travel Money etc.
• Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.
Qualifications, Experience & Skills
Knowledge
• In the role you will need to demonstrate an excellent knowledge across our whole range of products and keep yourself updated with any product changes, including those offered by our competitors.
• You understand what outstanding customer service looks, feels and sounds like; this is an important foundation to your knowledge base.
Customer Service
• You demonstrate passion and enthusiasm to Wow your customers and be able to hold friendly, informed conversations about our products and services, keeping up the engagement even when things get busy.
Skills
• Your personality and qualities are what we value the most at Post Office.
• We need our people to embody our key values of care, challenge, and commit. We want our people to be passionate about our products and to be friendly and warm in their conversations with our customers.
• You will need to be a great team player who understands and respects everybody’s contribution to our success and is able to proactively help and support fellow team members, sharing your knowledge and ideas.
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we.
Securing The Future Post Office’s Future
We are working hard to ensure that the next chapter of the Post Office’s history is a bright one. We are the current guardians of an iconic business and we want to hand over a thriving network of branches which can continue to provide essential products and services for our customers for many years to come. This is a uniquely exciting and challenging time for the Post Office – we’re shaping the future and creating a business we can all be proud of.
Working At The Post Office
Post Office colleagues are the driving force behind our business. Whether they are in our branches or supporting from our offices, we are proud of the energy, commitment and customer focus our people all have in common.
All Post Office people are guided by our three values and behaviours, see Code of Business Standards:
We care by always thinking customer
We strive to make things ever better through honest challenge
We commit to decisive deliver
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
via LinkedIn
posted_at: 18 days agoschedule_type: Full-time
IT Service Desk Advisor
Post Office Ltd Chesterfield, England, United Kingdom
(Hybrid)
The purpose of the role
By showing a passion for incident resolution and
showing Postmasters and POL colleagues empathy by truly listening to them and
putting yourself in their shoes, you’ll effectively deliver consistently high
levels of incident handling across all contact channels.
The role is challenging and isn’t for the faint
hearted. Sometimes
IT Service Desk Advisor
Post Office Ltd Chesterfield, England, United Kingdom
(Hybrid)
The purpose of the role
By showing a passion for incident resolution and
showing Postmasters and POL colleagues empathy by truly listening to them and
putting yourself in their shoes, you’ll effectively deliver consistently high
levels of incident handling across all contact channels.
The role is challenging and isn’t for the faint
hearted. Sometimes you won’t know the right answer, but you’re the kind of
person who is always up for the challenge. You’ll also use your resilience and
trust in your resources and training to quickly understand and research a
detailed and honest response in order to support the end user.
The role lends opportunity for you to build meaningful
relationships and create positive change for Postmasters and the wider Post
Office business. You’ll be empowered to make decisions in the best interests of
the Postmasters, colleagues, and our business.
Principal... accountabilities
As an IT Service Desk Advisor your role will be to:
• Providing quality IT-focused customer service to Postmasters and POL colleagues, focusing on finding ways to support them with their issues and queries.
• Aiding our Postmasters and POL colleagues in a multi-channel environment through telephone, web chat, and email.
• Ensuring that all case details are captured fully and accurately using case management applications.
• Communicating outcomes to end-users simply, but effectively, ensuring that end-users are satisfied with the outcomes you give.
• Achieving agreed targets, around your quality and productivity targets.
Your role will be providing first line support to our
Postmasters, branches and colleagues when they raise issues and queries
relating to IT. You will be an expert in Post Office IT and systems and know
how to help Postmasters, branches and colleagues resolve their issues. You will
work with the Post Office IT team and our IT suppliers to develop ways of working
to ensure that issues captured in first line support are effectively managed
and resolved.
Qualifications, experience and skills
Experience required
• You will have experience in working in a helpdesk environment
• You will have experience of working to performance and quality targets.
• You will demonstrate a good understanding of IT, be able to use the Microsoft Office
• You will have excellent verbal and written communication skills.
Skills required
· Computer Literacy – You know your way around
computers, you’re able to visualize and identify IT problems
· Empathetic – You'll be able to put yourself in your
end user’s shoes and understand their individual circumstances
· Committed – You will want to do the best job you
possibly can, to make Postmaster and POL colleagues lives better
· Curious – You're always looking to find different
ways of doing things
· Attentive – You enjoy listening to users and what
matters most to them
· Connected – You want to develop strong, trust-based
relationships
· Courageous – You are willing to put your neck on the
line to drive change
About Post Office
The Post Office has thrived at the heart of high
streets and local communities across the UK for over 370 years. As one of the
country’s most trusted brands, we take our commitment to providing essential
services to customers across the UK very seriously. We’re the UK’s largest
retail network, as well as the largest financial services provider in the UK,
with over 11,600 branches nationwide – more than all of the UK’s banks and
building societies put together.
We know that the best way to provide a great service
for customers is to evolve our business and adapt to their changing needs.
That’s why we have a range of over 170 products and services, from personal
financial services like banking, insurance, payments and travel money, to
telecoms and, of course, mails. And we’re improving our online and in store
experience for customers. We know that our customers never stop changing, so
neither will we.
Securing the future Post Office’s future:
We are working hard to ensure that the next chapter of
the Post Office’s history is a bright one. We are the current guardians of an
iconic business and we want to hand over a thriving network of branches which
can continue to provide essential products and services for our customers for
many years to come. This is a uniquely exciting and challenging time for the
Post Office – we’re shaping the future and creating a business we can all be
proud of.
Working at the Post Office:
Post Office colleagues are the driving force behind
our business. Whether they are in our branches or supporting from our offices,
we are proud of the energy, commitment and customer focus our people all have
in common.
All Post Office people are guided by our three values
and behaviours:
·
We care by always thinking customer
·
We strive to make things ever better through honest
challenge
·
We commit to decisive deliver
The Post Office embraces diversity and inclusion in
the workplace and actively promote working without discrimination. We are also
a Disability Confident Employer and are committed to interviewing disabled
people who meet our minimum criteria for the job Show more details...
Post Office Ltd Chesterfield, England, United Kingdom
(Hybrid)
The purpose of the role
By showing a passion for incident resolution and
showing Postmasters and POL colleagues empathy by truly listening to them and
putting yourself in their shoes, you’ll effectively deliver consistently high
levels of incident handling across all contact channels.
The role is challenging and isn’t for the faint
hearted. Sometimes you won’t know the right answer, but you’re the kind of
person who is always up for the challenge. You’ll also use your resilience and
trust in your resources and training to quickly understand and research a
detailed and honest response in order to support the end user.
The role lends opportunity for you to build meaningful
relationships and create positive change for Postmasters and the wider Post
Office business. You’ll be empowered to make decisions in the best interests of
the Postmasters, colleagues, and our business.
Principal... accountabilities
As an IT Service Desk Advisor your role will be to:
• Providing quality IT-focused customer service to Postmasters and POL colleagues, focusing on finding ways to support them with their issues and queries.
• Aiding our Postmasters and POL colleagues in a multi-channel environment through telephone, web chat, and email.
• Ensuring that all case details are captured fully and accurately using case management applications.
• Communicating outcomes to end-users simply, but effectively, ensuring that end-users are satisfied with the outcomes you give.
• Achieving agreed targets, around your quality and productivity targets.
Your role will be providing first line support to our
Postmasters, branches and colleagues when they raise issues and queries
relating to IT. You will be an expert in Post Office IT and systems and know
how to help Postmasters, branches and colleagues resolve their issues. You will
work with the Post Office IT team and our IT suppliers to develop ways of working
to ensure that issues captured in first line support are effectively managed
and resolved.
Qualifications, experience and skills
Experience required
• You will have experience in working in a helpdesk environment
• You will have experience of working to performance and quality targets.
• You will demonstrate a good understanding of IT, be able to use the Microsoft Office
• You will have excellent verbal and written communication skills.
Skills required
· Computer Literacy – You know your way around
computers, you’re able to visualize and identify IT problems
· Empathetic – You'll be able to put yourself in your
end user’s shoes and understand their individual circumstances
· Committed – You will want to do the best job you
possibly can, to make Postmaster and POL colleagues lives better
· Curious – You're always looking to find different
ways of doing things
· Attentive – You enjoy listening to users and what
matters most to them
· Connected – You want to develop strong, trust-based
relationships
· Courageous – You are willing to put your neck on the
line to drive change
About Post Office
The Post Office has thrived at the heart of high
streets and local communities across the UK for over 370 years. As one of the
country’s most trusted brands, we take our commitment to providing essential
services to customers across the UK very seriously. We’re the UK’s largest
retail network, as well as the largest financial services provider in the UK,
with over 11,600 branches nationwide – more than all of the UK’s banks and
building societies put together.
We know that the best way to provide a great service
for customers is to evolve our business and adapt to their changing needs.
That’s why we have a range of over 170 products and services, from personal
financial services like banking, insurance, payments and travel money, to
telecoms and, of course, mails. And we’re improving our online and in store
experience for customers. We know that our customers never stop changing, so
neither will we.
Securing the future Post Office’s future:
We are working hard to ensure that the next chapter of
the Post Office’s history is a bright one. We are the current guardians of an
iconic business and we want to hand over a thriving network of branches which
can continue to provide essential products and services for our customers for
many years to come. This is a uniquely exciting and challenging time for the
Post Office – we’re shaping the future and creating a business we can all be
proud of.
Working at the Post Office:
Post Office colleagues are the driving force behind
our business. Whether they are in our branches or supporting from our offices,
we are proud of the energy, commitment and customer focus our people all have
in common.
All Post Office people are guided by our three values
and behaviours:
·
We care by always thinking customer
·
We strive to make things ever better through honest
challenge
·
We commit to decisive deliver
The Post Office embraces diversity and inclusion in
the workplace and actively promote working without discrimination. We are also
a Disability Confident Employer and are committed to interviewing disabled
people who meet our minimum criteria for the job Show more details...
via reed.co.uk
schedule_type: Full-time
Would you like to be in charge of the everyday running of the post office whilst having an involvement of the overall look and feel? Are you looking for a fulfilling career opportunity in tight knit community within a rural setting? Do you have a keen eye for detail and experience in inventory control?
If the answer is yes to all of the above, then Hooray may have the role for you!
Hooray are proud to be supporting a local independent educational
Would you like to be in charge of the everyday running of the post office whilst having an involvement of the overall look and feel? Are you looking for a fulfilling career opportunity in tight knit community within a rural setting? Do you have a keen eye for detail and experience in inventory control?
If the answer is yes to all of the above, then Hooray may have the role for you!
Hooray are proud to be supporting a local independent educational establishment to assist in the recruitment for a Post Office Manager to join their team. My client is offering this role as full-time, 40 hours per week
Benefits:
• Free parking
• Fee discount for students
• Free access to the gym facilities
• Generous holiday allowance
• Rural setting
As a Post Office Manager you will:
• Manage staffing and rotas and oversee the day to day operation of the store and post office
• Deliver outstanding customer service and maintain high standards of the store
• Work with the team to create a welcoming... atmosphere whilst building strong relationships with the community
• Manage inventory, control costs, and maintain an efficient stock management system
To be successful as a Post Office Manager you will have:
• Proven experience in managing a retail store
• Excellent customer service and interpersonal skills
• Knowledge of stock management and inventory control
• The ability to work under pressure, prioritise tasks and meet deadlines
In return, my client is offering an annual salary of up to £25,000.
If you are interested and have the relevant experience, please apply with an up to date copy of your CV and we promise to get back to you!
• Hooray is acting as an agency on behalf of the client for this position.
• Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
• DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 REWARD FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY Show more details...
If the answer is yes to all of the above, then Hooray may have the role for you!
Hooray are proud to be supporting a local independent educational establishment to assist in the recruitment for a Post Office Manager to join their team. My client is offering this role as full-time, 40 hours per week
Benefits:
• Free parking
• Fee discount for students
• Free access to the gym facilities
• Generous holiday allowance
• Rural setting
As a Post Office Manager you will:
• Manage staffing and rotas and oversee the day to day operation of the store and post office
• Deliver outstanding customer service and maintain high standards of the store
• Work with the team to create a welcoming... atmosphere whilst building strong relationships with the community
• Manage inventory, control costs, and maintain an efficient stock management system
To be successful as a Post Office Manager you will have:
• Proven experience in managing a retail store
• Excellent customer service and interpersonal skills
• Knowledge of stock management and inventory control
• The ability to work under pressure, prioritise tasks and meet deadlines
In return, my client is offering an annual salary of up to £25,000.
If you are interested and have the relevant experience, please apply with an up to date copy of your CV and we promise to get back to you!
• Hooray is acting as an agency on behalf of the client for this position.
• Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
• DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 REWARD FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY Show more details...
via LinkedIn
posted_at: 17 days agoschedule_type: Full-time
Developer
Summary
Salary: Competitive
Grade: 3B
Contract Type: Permanent
Location: London/Chesterfield/Home
Reporting to: Lead Developer
Division: Information Technology
The Purpose of the Role
Developers will be responsible for building, maintaining, and supporting our internal applications. As a team member working as part of the NBIT Engineering team this role will help deliver new applications and service as we modernise our trading platforms
Developer
Summary
Salary: Competitive
Grade: 3B
Contract Type: Permanent
Location: London/Chesterfield/Home
Reporting to: Lead Developer
Division: Information Technology
The Purpose of the Role
Developers will be responsible for building, maintaining, and supporting our internal applications. As a team member working as part of the NBIT Engineering team this role will help deliver new applications and service as we modernise our trading platforms making them vastly better for Postmasters and Customers.
Principal Accountabilities
• Produce and contribute to development of fully functional, cloud-native applications and microservices
• Collaborate with the full development team to support the Agile delivery process
• Ensure the best possible performance, quality, and responsiveness of the application
• Produce and maintain clean, high-quality code that is testable, understandable, and observable
• Continuously improve and refactor the codebase to find development... efficiencies and performance gains
• Follow established best-practice policies, code review processes, testing frameworks and POL house-style
• Participate in regular daily/weekly/sprint-based meetings and ceremonies.
• Contribute to, and maintain accurate technical documentation
• Support the entire application lifecycle (concept, design, test, release, and support)
• Liaise with product/project teams and stakeholders to ensure expectations are met
• Ensure new and legacy applications meet quality standards
• Help maintain code quality, organization, and automation stages
• Research and suggest technology approaches, products, platforms, applications, and protocols
• Highlight and help manage risks, issues, and bugs.
Qualifications, Experience & Skills
• Experience developing applications in a variety of languages and frameworks (e.g. JavaScript, Java, C#, HTML/CSS, Go, ReactNative)
• Good understanding of full-stack software development principles, architecture, and conventions
• Understanding of cloud-native micro-services and distributed systems
• Understanding of data structures and architectures, using relational and/or non-relational database approaches
• A strong understanding test-driven development and testing conventions
• Understanding of API protocols
• Understanding of IT security/risk
• Understanding of code versioning tools, such as Git
• BSc degree in Computer Science, relevant field or equivalent
Competencies:
• Willingness to learn new languages, frameworks and architectures
• Ability to work independently and within a team
• Excellent analytical skills with a good problem-solving attitude
• Confidence to discuss and present solutions to senior stakeholders
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
Summary
Salary: Competitive
Grade: 3B
Contract Type: Permanent
Location: London/Chesterfield/Home
Reporting to: Lead Developer
Division: Information Technology
The Purpose of the Role
Developers will be responsible for building, maintaining, and supporting our internal applications. As a team member working as part of the NBIT Engineering team this role will help deliver new applications and service as we modernise our trading platforms making them vastly better for Postmasters and Customers.
Principal Accountabilities
• Produce and contribute to development of fully functional, cloud-native applications and microservices
• Collaborate with the full development team to support the Agile delivery process
• Ensure the best possible performance, quality, and responsiveness of the application
• Produce and maintain clean, high-quality code that is testable, understandable, and observable
• Continuously improve and refactor the codebase to find development... efficiencies and performance gains
• Follow established best-practice policies, code review processes, testing frameworks and POL house-style
• Participate in regular daily/weekly/sprint-based meetings and ceremonies.
• Contribute to, and maintain accurate technical documentation
• Support the entire application lifecycle (concept, design, test, release, and support)
• Liaise with product/project teams and stakeholders to ensure expectations are met
• Ensure new and legacy applications meet quality standards
• Help maintain code quality, organization, and automation stages
• Research and suggest technology approaches, products, platforms, applications, and protocols
• Highlight and help manage risks, issues, and bugs.
Qualifications, Experience & Skills
• Experience developing applications in a variety of languages and frameworks (e.g. JavaScript, Java, C#, HTML/CSS, Go, ReactNative)
• Good understanding of full-stack software development principles, architecture, and conventions
• Understanding of cloud-native micro-services and distributed systems
• Understanding of data structures and architectures, using relational and/or non-relational database approaches
• A strong understanding test-driven development and testing conventions
• Understanding of API protocols
• Understanding of IT security/risk
• Understanding of code versioning tools, such as Git
• BSc degree in Computer Science, relevant field or equivalent
Competencies:
• Willingness to learn new languages, frameworks and architectures
• Ability to work independently and within a team
• Excellent analytical skills with a good problem-solving attitude
• Confidence to discuss and present solutions to senior stakeholders
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
via LinkedIn
posted_at: 19 days agoschedule_type: Full-time
Summary
Salary: £27,422.16 per annum
Grade: CHD PO
Contract Type: Permanent
Location: Birmingham CViT
Reporting to: Birmingham CVIT Manager
Division: Supply Chain
Closing Date: Friday 26th May 2023
The Purpose of the Role
Please read the below job description for further information – and apply by following the link above.
The purpose of this role will be to effectively support the manager in the secure, safe and efficient CVIT operation,
Summary
Salary: £27,422.16 per annum
Grade: CHD PO
Contract Type: Permanent
Location: Birmingham CViT
Reporting to: Birmingham CVIT Manager
Division: Supply Chain
Closing Date: Friday 26th May 2023
The Purpose of the Role
Please read the below job description for further information – and apply by following the link above.
The purpose of this role will be to effectively support the manager in the secure, safe and efficient CVIT operation, and to help deliver excellent levels of service to our branch network, aligned to our Post Office purpose.
Principal Accountabilities
• Assist Manager to achieve all KPI’s and Business Objectives (Q+S, Engagement scores, budgets)
• Full Fleet Responsibilities in line with business process and O licence obligations – FTA Inputting, Telemetry monitoring, Tacho management (TIM process)
• Update and monitor CPC succession plan
• Book vehicles into the workshop, vehicle maintenance scheduling in line with planner
• Assist in preparation for... workshop meetings and cost monitoring/challenges in Power BI
• Completion of RTC reporting
• Person in Control Responsibility (in the absence of the manager)
• To help the manager create and maintain a work environment that meets all relevant legislation, for example, Health and Safety, Environmental, Security and Road Transport Regulations in line with business policies and processes
• To help the manager to ensure that all routes are loaded correctly and leave on time
• Completion of core failure reports and submission to relevant parties
• To work closely with staff at Inventory to discuss any priorities for the following day should issues arise
• To help the manager maintain compliance by performing numerous compliance tasks within the depot in line with fleet and ACS
• Assist in maintaining H+S standards within the unit by performing H+S tasks, such as reporting near misses
• Assist in planning and monitoring of annual training events for DCPC & TTL’s to ensure unit is fully compliant in line with Trainings Teams requirements
Qualifications, Experience & Skills
• A basic understanding of computer systems (i.e. Outlook, Transtrack, Excel, Word, Success factors, Power BI)
• Good organisational and problem-solving skills
• Customer focused, with a passion for delivering exceptional service
• Ability to work unsupervised and be fleet afoot
• A flexible team player who is always ready to go the extra mile
• Sound decision making, planning and deployment (in the absence of the manager)
• Ability to follow precis instructions in order to remain Safe, legal and compliant
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
Salary: £27,422.16 per annum
Grade: CHD PO
Contract Type: Permanent
Location: Birmingham CViT
Reporting to: Birmingham CVIT Manager
Division: Supply Chain
Closing Date: Friday 26th May 2023
The Purpose of the Role
Please read the below job description for further information – and apply by following the link above.
The purpose of this role will be to effectively support the manager in the secure, safe and efficient CVIT operation, and to help deliver excellent levels of service to our branch network, aligned to our Post Office purpose.
Principal Accountabilities
• Assist Manager to achieve all KPI’s and Business Objectives (Q+S, Engagement scores, budgets)
• Full Fleet Responsibilities in line with business process and O licence obligations – FTA Inputting, Telemetry monitoring, Tacho management (TIM process)
• Update and monitor CPC succession plan
• Book vehicles into the workshop, vehicle maintenance scheduling in line with planner
• Assist in preparation for... workshop meetings and cost monitoring/challenges in Power BI
• Completion of RTC reporting
• Person in Control Responsibility (in the absence of the manager)
• To help the manager create and maintain a work environment that meets all relevant legislation, for example, Health and Safety, Environmental, Security and Road Transport Regulations in line with business policies and processes
• To help the manager to ensure that all routes are loaded correctly and leave on time
• Completion of core failure reports and submission to relevant parties
• To work closely with staff at Inventory to discuss any priorities for the following day should issues arise
• To help the manager maintain compliance by performing numerous compliance tasks within the depot in line with fleet and ACS
• Assist in maintaining H+S standards within the unit by performing H+S tasks, such as reporting near misses
• Assist in planning and monitoring of annual training events for DCPC & TTL’s to ensure unit is fully compliant in line with Trainings Teams requirements
Qualifications, Experience & Skills
• A basic understanding of computer systems (i.e. Outlook, Transtrack, Excel, Word, Success factors, Power BI)
• Good organisational and problem-solving skills
• Customer focused, with a passion for delivering exceptional service
• Ability to work unsupervised and be fleet afoot
• A flexible team player who is always ready to go the extra mile
• Sound decision making, planning and deployment (in the absence of the manager)
• Ability to follow precis instructions in order to remain Safe, legal and compliant
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
via Glassdoor
posted_at: 3 days agoschedule_type: Full-time
Summary
Location: London, Hybrid
Grade: 3B
Salary: Competitive plus excellent benefits
Contract type: Permanent
The Purpose of the Role
The Post Office is undergoing a Retail and Technology transformation, one of the largest in Europe.
As our technology platform is currently transitioning to Amazon Web Services the scope and breadth of our own technology is changing to further strengthen our internal capability.
If you are passionate Cyber
Summary
Location: London, Hybrid
Grade: 3B
Salary: Competitive plus excellent benefits
Contract type: Permanent
The Purpose of the Role
The Post Office is undergoing a Retail and Technology transformation, one of the largest in Europe.
As our technology platform is currently transitioning to Amazon Web Services the scope and breadth of our own technology is changing to further strengthen our internal capability.
If you are passionate Cyber Compliance professional that thrives in a dynamic and change oriented environment, we would be keen to speak with you.
Principal Accountabilities
You will be supporting the maintenance of the Cyber Security Policy and standard suite as well as making sure the controls are in alignment with our GRC tools.
In this role you be managing third party assurance. This will include conducting cyber security reviews on suppliers, contract reviews on existing and new third parties and providing security attestations to internal and external contacts... when required.
Therefore, a fundamental aspect of the role will be establishing cohesive and supportive relationships to be developed both within and outside of the team. The role will support the function to build a successful brand and be known as a ‘go-to’ team for all matters relating to information security compliance.
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:
• 25 days annual leave that increases with tenure.
• Up to 10% on target bonus opportunity
• Private healthcare
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
Qualifications, Experience & Skills
• Experience in cyber security, information security, IT security or similar area.
• Qualifications such as CISM, CISA, CISSP, CRISC are desirable.
• Experience conducting external security reviews, risk assessments and assurance reviews.
• Experience creating treatment plans and reporting on findings.
• Experience conducting contract reviews.
• Understanding of cyber security threats, vulnerabilities and their impact in systems and various environments within the organisation.
• Deep understanding of security controls’ standards such as ISO27002, NIST CSF, COBIT, etc.
• Strong Information Security knowledge (preferably with at least 5 years of experience).
• Knowledge of ISO27001, ISMS, Cyber Essentials Plus and ISO22301 Business Continuity.
• Practical and current knowledge of information security threats, countermeasures, mitigation and industry best practices.
• Experience of implementing a security awareness and culture change programme.
• Excellent communication and report writing skills.
• Experience at the organisation and management of meetings.
• Strong influencing and communication skills to ensure effective stakeholder management across all levels within the organization.
• Strategic thinking to ensure the role makes a significant contribution to the business becoming commercially sustainable in the longer term.
• Self-starter with positive proactive attitude and able to work collaboratively.
• Organised and structured in approach.
• Excellent team-working skills.
• Diplomacy and tenacity.
• Report writing.
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
Location: London, Hybrid
Grade: 3B
Salary: Competitive plus excellent benefits
Contract type: Permanent
The Purpose of the Role
The Post Office is undergoing a Retail and Technology transformation, one of the largest in Europe.
As our technology platform is currently transitioning to Amazon Web Services the scope and breadth of our own technology is changing to further strengthen our internal capability.
If you are passionate Cyber Compliance professional that thrives in a dynamic and change oriented environment, we would be keen to speak with you.
Principal Accountabilities
You will be supporting the maintenance of the Cyber Security Policy and standard suite as well as making sure the controls are in alignment with our GRC tools.
In this role you be managing third party assurance. This will include conducting cyber security reviews on suppliers, contract reviews on existing and new third parties and providing security attestations to internal and external contacts... when required.
Therefore, a fundamental aspect of the role will be establishing cohesive and supportive relationships to be developed both within and outside of the team. The role will support the function to build a successful brand and be known as a ‘go-to’ team for all matters relating to information security compliance.
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:
• 25 days annual leave that increases with tenure.
• Up to 10% on target bonus opportunity
• Private healthcare
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
Qualifications, Experience & Skills
• Experience in cyber security, information security, IT security or similar area.
• Qualifications such as CISM, CISA, CISSP, CRISC are desirable.
• Experience conducting external security reviews, risk assessments and assurance reviews.
• Experience creating treatment plans and reporting on findings.
• Experience conducting contract reviews.
• Understanding of cyber security threats, vulnerabilities and their impact in systems and various environments within the organisation.
• Deep understanding of security controls’ standards such as ISO27002, NIST CSF, COBIT, etc.
• Strong Information Security knowledge (preferably with at least 5 years of experience).
• Knowledge of ISO27001, ISMS, Cyber Essentials Plus and ISO22301 Business Continuity.
• Practical and current knowledge of information security threats, countermeasures, mitigation and industry best practices.
• Experience of implementing a security awareness and culture change programme.
• Excellent communication and report writing skills.
• Experience at the organisation and management of meetings.
• Strong influencing and communication skills to ensure effective stakeholder management across all levels within the organization.
• Strategic thinking to ensure the role makes a significant contribution to the business becoming commercially sustainable in the longer term.
• Self-starter with positive proactive attitude and able to work collaboratively.
• Organised and structured in approach.
• Excellent team-working skills.
• Diplomacy and tenacity.
• Report writing.
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
via LinkedIn
posted_at: 10 days agoschedule_type: Full-time
Grade: 2A
Contract Type: FTC 12 Months initially
Location: FD
Reporting to: Senior Legal Counsel - Data Protection and FOI Law
Division: LCG
The Purpose of the Role
• To assist with activities to support the fulfilment of Post Office’s obligations under the Data Subject Access Requests (DSAR) under the Data Protection Act 2018 for all Historical Matters (HMU) cases.
• To provide support to the Information Rights team members responsible
Grade: 2A
Contract Type: FTC 12 Months initially
Location: FD
Reporting to: Senior Legal Counsel - Data Protection and FOI Law
Division: LCG
The Purpose of the Role
• To assist with activities to support the fulfilment of Post Office’s obligations under the Data Subject Access Requests (DSAR) under the Data Protection Act 2018 for all Historical Matters (HMU) cases.
• To provide support to the Information Rights team members responsible for Historical Matters cases, including the Senior Information Rights Manager, Senior Data Protection Manager and the Senior FOI Legal Counsel.
Principal Accountabilities
• Under the supervision of the Senior Data Protection Manager ensure that all documents are prepared prior to release.
• Record the details of all incoming DSAR requiring redactions into the appropriate database, completing all necessary fields and scheduling all relevant actions.
• Assist in the processing of all DSAR requests, ensuring that the appropriate acknowledgements are... sent, triggering the statutory time limit for Post Office to provide a substantive response.
• Prepare meeting packs for Weekly DP meetings as required.
• Assist the Senior Data Protection Manager by keeping them abreast of timeframes and deadlines and chasing for responses and actions as required.
• Deploy oversight of the generic Information Rights email inbox and manage incoming mails in the appropriate manner. Ensure that emails are responded to within time and to specification.
• Assist in the co-ordination of information collection and development of responses to DSAR requests with teams right across the business, ensuring that appropriate priority is given by colleagues to the discharge of these obligations, and escalate where necessary.
• Maintain end to end casework flow details. Input case history onto the electronic database and drive updates accordingly. Ensure that casework flows are captured, understood and that processes are maintained to identify and escalate, as necessary.
Qualifications, Experience & Skills
Knowledge required
Good working knowledge of FOI legislation and how to apply in a working environment.
• Knowledge of the MS office suite.
• Knowledge of business communication tools and techniques
• Experience of managing the end to end processes of dealing with FOI cases from receipt to disclosure.
• Experience of providing highly accurate administrative support in a busy working environment.
• Experience of working to tight deadlines and timescales.
• Sound communication skills
• Ability to prioritise activity
• Accuracy
• Excellent standards of numeracy and literacy
• Ability to work with minimal supervision
Excellent attention to detail
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
Contract Type: FTC 12 Months initially
Location: FD
Reporting to: Senior Legal Counsel - Data Protection and FOI Law
Division: LCG
The Purpose of the Role
• To assist with activities to support the fulfilment of Post Office’s obligations under the Data Subject Access Requests (DSAR) under the Data Protection Act 2018 for all Historical Matters (HMU) cases.
• To provide support to the Information Rights team members responsible for Historical Matters cases, including the Senior Information Rights Manager, Senior Data Protection Manager and the Senior FOI Legal Counsel.
Principal Accountabilities
• Under the supervision of the Senior Data Protection Manager ensure that all documents are prepared prior to release.
• Record the details of all incoming DSAR requiring redactions into the appropriate database, completing all necessary fields and scheduling all relevant actions.
• Assist in the processing of all DSAR requests, ensuring that the appropriate acknowledgements are... sent, triggering the statutory time limit for Post Office to provide a substantive response.
• Prepare meeting packs for Weekly DP meetings as required.
• Assist the Senior Data Protection Manager by keeping them abreast of timeframes and deadlines and chasing for responses and actions as required.
• Deploy oversight of the generic Information Rights email inbox and manage incoming mails in the appropriate manner. Ensure that emails are responded to within time and to specification.
• Assist in the co-ordination of information collection and development of responses to DSAR requests with teams right across the business, ensuring that appropriate priority is given by colleagues to the discharge of these obligations, and escalate where necessary.
• Maintain end to end casework flow details. Input case history onto the electronic database and drive updates accordingly. Ensure that casework flows are captured, understood and that processes are maintained to identify and escalate, as necessary.
Qualifications, Experience & Skills
Knowledge required
Good working knowledge of FOI legislation and how to apply in a working environment.
• Knowledge of the MS office suite.
• Knowledge of business communication tools and techniques
• Experience of managing the end to end processes of dealing with FOI cases from receipt to disclosure.
• Experience of providing highly accurate administrative support in a busy working environment.
• Experience of working to tight deadlines and timescales.
• Sound communication skills
• Ability to prioritise activity
• Accuracy
• Excellent standards of numeracy and literacy
• Ability to work with minimal supervision
Excellent attention to detail
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
via LinkedIn
posted_at: 11 days agoschedule_type: Full-time
Summary
Salary: Competitive
Grade: 3B
Contract Type: 6 month Secondment
Location: Field Based - Devon/Cornwall
Reporting to: Regional Manager
Division: Retail
The Purpose of the Role
This is a key support and development role reporting directly to the Regional Manager. This role will support a team of up to 100 franchise and independently owned Post Offices. The individual will be responsible for delivering income of circa £1.2M per annum.
This
Summary
Salary: Competitive
Grade: 3B
Contract Type: 6 month Secondment
Location: Field Based - Devon/Cornwall
Reporting to: Regional Manager
Division: Retail
The Purpose of the Role
This is a key support and development role reporting directly to the Regional Manager. This role will support a team of up to 100 franchise and independently owned Post Offices. The individual will be responsible for delivering income of circa £1.2M per annum.
This role will deliver results, sales profit and service by directly influencing Postmasters, and other Commercial Partners. The individual will build effective commercial relationships, and influence Postmasters and Commercial Partners to deliver excellent customer experience, drive customer focussed sales and deliver profit contribution for a geographical patch, within the branch network. By developing a culture of support and community the role holder will harness the trust of the branch teams and support them to develop their own businesses... ensuring a robust and thriving network of branches for our customers. The role holder will drive sales performance and transformational initiatives in up to circa 100 branches whilst maintaining an excellent service to customers, initiating improvement activities where required standards are not being achieved and ensuring team working and effective people behaviours are deployed throughout their network.
This role will interface, and build a strong working relationship with the local Regional Operations Team and wider virtual team, including FRES, Bank of Ireland, Royal mail and Parcelforce, to ensure that the business network strategy is delivered.
This role will have accountability for the delivery of the business Retail Strategy across their area
Principal Accountabilities
• Inspire through influence, support and motivation a team of up to 100 Postmasters/Commercial Partners to deliver great business results, excellent customers service, and develop sustainable and profitable businesses
• Build strong commercial relationships with branch leaders, through a combination of one to one meetings and local group meetings, communicating and embedding the business strategy and objectives
• Responsible for developing a sense of support and community amongst branch owners and operators, which will enable the sharing of best practice and identification of new innovative ways of developing branch performance
• Harnessing the expertise of the wider virtual and specialist teams to support the community of offices in the area
• Deliver all balanced business scorecard measures focussed primarily on the achievement of outstanding customer service, and the delivery of the Regions Profit & Loss target
• Responsible for seeking and acting on customer feedback, to continually improve the experience in our branch network, including the handling and resolution of complaints
• Work with the Regional Operations Team to develop and deploy a robust succession plan at area level, recruiting and developing high performing Postmasters within own area
• Responsible for the delivery and influence of the wider business strategy and transformation plan
• Inspire, support and coach team members to enable them to fulfil their full potential
• Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements, protecting business brand values and enhancing the Post Office brand within the communities we serve
• Ensure the wellbeing of fellow team members by deploying all Health & Safety and wellbeing standards
Qualifications, Experience & Skills
• General management professional with experience of working in a large complex, franchise and independently operated multi-site corporate environment. An inclusive team member who can foster partnerships, work collaboratively across boundaries and achieve performance and results through others
• Excellent influencing and communication skills. Able to deliver messages effectively at all levels. Must be able to motivate and enthuse others to deliver business initiatives and strategy
• Commercially orientated with good business acumen, analytical and numerate, with the ability to understand and interpret trends from data
• Excellent coaching and development skills. Must be confident in challenging others whilst at the same time maintaining a relationship of integrity and trust
• Proven track record of strong relationship building and networking skills within a retail environment
• A history of successful delivery of a balanced business score card, through a team of others
• Personal credibility with strong general management experience and understanding of sales performance coaching and ability to deliver engaging and effective coaching
• Strong support and coaching skills with the ability to build successful teams focussed on common goals
• Ability to guide people in a complex and agile environment, and deliver business change initiatives
• Passionate customer service orientation and desire to drive excellence.
• Personal resilience and drive to succeed. Self-motivated to achieve against targets.
• Experience of working with cross functional teams to embrace skills and experience from the wider business
• Experience of recruiting, coaching and developing a high performing team
• Must have strong communication skills, both written and verbal
• Ability to analyse sales and P&L data in order to make decisions to improve profitability.
• Experience and understanding of creating and delivering business plans, to support Postmasters to maximize the potential of their investment
• A working knowledge of good retail practice in the convenience sector
• Strong team ethic and team working
• Ability to deliver product training on a one to one or group level
• Great time management and planning skills
• Able to plan and prioritise task to deliver maximum returns
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
Salary: Competitive
Grade: 3B
Contract Type: 6 month Secondment
Location: Field Based - Devon/Cornwall
Reporting to: Regional Manager
Division: Retail
The Purpose of the Role
This is a key support and development role reporting directly to the Regional Manager. This role will support a team of up to 100 franchise and independently owned Post Offices. The individual will be responsible for delivering income of circa £1.2M per annum.
This role will deliver results, sales profit and service by directly influencing Postmasters, and other Commercial Partners. The individual will build effective commercial relationships, and influence Postmasters and Commercial Partners to deliver excellent customer experience, drive customer focussed sales and deliver profit contribution for a geographical patch, within the branch network. By developing a culture of support and community the role holder will harness the trust of the branch teams and support them to develop their own businesses... ensuring a robust and thriving network of branches for our customers. The role holder will drive sales performance and transformational initiatives in up to circa 100 branches whilst maintaining an excellent service to customers, initiating improvement activities where required standards are not being achieved and ensuring team working and effective people behaviours are deployed throughout their network.
This role will interface, and build a strong working relationship with the local Regional Operations Team and wider virtual team, including FRES, Bank of Ireland, Royal mail and Parcelforce, to ensure that the business network strategy is delivered.
This role will have accountability for the delivery of the business Retail Strategy across their area
Principal Accountabilities
• Inspire through influence, support and motivation a team of up to 100 Postmasters/Commercial Partners to deliver great business results, excellent customers service, and develop sustainable and profitable businesses
• Build strong commercial relationships with branch leaders, through a combination of one to one meetings and local group meetings, communicating and embedding the business strategy and objectives
• Responsible for developing a sense of support and community amongst branch owners and operators, which will enable the sharing of best practice and identification of new innovative ways of developing branch performance
• Harnessing the expertise of the wider virtual and specialist teams to support the community of offices in the area
• Deliver all balanced business scorecard measures focussed primarily on the achievement of outstanding customer service, and the delivery of the Regions Profit & Loss target
• Responsible for seeking and acting on customer feedback, to continually improve the experience in our branch network, including the handling and resolution of complaints
• Work with the Regional Operations Team to develop and deploy a robust succession plan at area level, recruiting and developing high performing Postmasters within own area
• Responsible for the delivery and influence of the wider business strategy and transformation plan
• Inspire, support and coach team members to enable them to fulfil their full potential
• Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements, protecting business brand values and enhancing the Post Office brand within the communities we serve
• Ensure the wellbeing of fellow team members by deploying all Health & Safety and wellbeing standards
Qualifications, Experience & Skills
• General management professional with experience of working in a large complex, franchise and independently operated multi-site corporate environment. An inclusive team member who can foster partnerships, work collaboratively across boundaries and achieve performance and results through others
• Excellent influencing and communication skills. Able to deliver messages effectively at all levels. Must be able to motivate and enthuse others to deliver business initiatives and strategy
• Commercially orientated with good business acumen, analytical and numerate, with the ability to understand and interpret trends from data
• Excellent coaching and development skills. Must be confident in challenging others whilst at the same time maintaining a relationship of integrity and trust
• Proven track record of strong relationship building and networking skills within a retail environment
• A history of successful delivery of a balanced business score card, through a team of others
• Personal credibility with strong general management experience and understanding of sales performance coaching and ability to deliver engaging and effective coaching
• Strong support and coaching skills with the ability to build successful teams focussed on common goals
• Ability to guide people in a complex and agile environment, and deliver business change initiatives
• Passionate customer service orientation and desire to drive excellence.
• Personal resilience and drive to succeed. Self-motivated to achieve against targets.
• Experience of working with cross functional teams to embrace skills and experience from the wider business
• Experience of recruiting, coaching and developing a high performing team
• Must have strong communication skills, both written and verbal
• Ability to analyse sales and P&L data in order to make decisions to improve profitability.
• Experience and understanding of creating and delivering business plans, to support Postmasters to maximize the potential of their investment
• A working knowledge of good retail practice in the convenience sector
• Strong team ethic and team working
• Ability to deliver product training on a one to one or group level
• Great time management and planning skills
• Able to plan and prioritise task to deliver maximum returns
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job Show more details...
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