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schedule_type: Full-timework_from_home: 1
At TextbookHub we’re on a mission to provide private and parochial schools with a beneficial and user-friendly bridge to the digital world. Our work and our passion are at the nexus of education and technology. With more than 20 years of account management, programming, and development experience, we are committed to exceeding our customers’ expectations. At TextbookHub, schools are not just... customers, they are Family.
We believe that Customer
At TextbookHub we’re on a mission to provide private and parochial schools with a beneficial and user-friendly bridge to the digital world. Our work and our passion are at the nexus of education and technology. With more than 20 years of account management, programming, and development experience, we are committed to exceeding our customers’ expectations. At TextbookHub, schools are not just... customers, they are Family.
We believe that Customer Success is all about understanding your customers desired outcomes with your platform and working with them to ensure they experience the most value possible along the way. As a Manager of Customer Success, you are leading various teams as they manage the customer’s journey through onboarding, nurturing, and renewal. The goal is to not only retain the customer, but to always look for opportunities to expand the relationship and use of the platform. As a leader of these essential teams, you will play a pivotal role in the continued success of TextbooHub You will also collaborate directly with Sales, Marketing, and Operations teams to help build a scalable and united go to marketing team.
Responsibilities:
• Successfully lead, manage, and mentor team managers.
• Responsible for driving process creation and execution for strong implementation, deep adoption, and high retention.
• Create strategy and playbooks that will aid managers in their daily interactions.
• Mitigate customer risk by understanding the renewal statutes and account health of the book of business.
• Create a cadence of business reviews ensuring customer goals are met and helping teams meet their KPIs.
• Strategize with a team on regional focused territory plans.
• Collaborate cross functionally, internally with all departments especially Sales and Marketing.
• Meets and exceeds assigned targets for renewals, sales expansion opportunities, and strategic objectives associated with a portfolio of accounts.
• Researches, analyzes, develops, and recommends processes and procedures to improve the customer’s overall experience.
• Understands the K-12 education competitive landscape, experience with International and Higher Education a bonus.
• Degree in Business Administration or other relevant academic disciplines
• 3+ years in Customer Success/ Relations role
• Experience in managing end to end customer expereince.
• Excellent communication and decision-making skills
• Experience successfully managing multiple projects
• Experience with Microsoft Office applications
• Experience in book selling/education/publishing industry is a plus
TextbookHub is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age, or disability Show more details...
We believe that Customer Success is all about understanding your customers desired outcomes with your platform and working with them to ensure they experience the most value possible along the way. As a Manager of Customer Success, you are leading various teams as they manage the customer’s journey through onboarding, nurturing, and renewal. The goal is to not only retain the customer, but to always look for opportunities to expand the relationship and use of the platform. As a leader of these essential teams, you will play a pivotal role in the continued success of TextbooHub You will also collaborate directly with Sales, Marketing, and Operations teams to help build a scalable and united go to marketing team.
Responsibilities:
• Successfully lead, manage, and mentor team managers.
• Responsible for driving process creation and execution for strong implementation, deep adoption, and high retention.
• Create strategy and playbooks that will aid managers in their daily interactions.
• Mitigate customer risk by understanding the renewal statutes and account health of the book of business.
• Create a cadence of business reviews ensuring customer goals are met and helping teams meet their KPIs.
• Strategize with a team on regional focused territory plans.
• Collaborate cross functionally, internally with all departments especially Sales and Marketing.
• Meets and exceeds assigned targets for renewals, sales expansion opportunities, and strategic objectives associated with a portfolio of accounts.
• Researches, analyzes, develops, and recommends processes and procedures to improve the customer’s overall experience.
• Understands the K-12 education competitive landscape, experience with International and Higher Education a bonus.
• Degree in Business Administration or other relevant academic disciplines
• 3+ years in Customer Success/ Relations role
• Experience in managing end to end customer expereince.
• Excellent communication and decision-making skills
• Experience successfully managing multiple projects
• Experience with Microsoft Office applications
• Experience in book selling/education/publishing industry is a plus
TextbookHub is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age, or disability Show more details...
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