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Most recent job postings at PR Newswire
via Lever
posted_at: 3 days agoschedule_type: Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
The Distribution Customer Support specialist is a critical customer-facing... position, a person adept at working across numerous
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
The Distribution Customer Support specialist is a critical customer-facing... position, a person adept at working across numerous platforms in order to handle customer enquires in a professional and efficient manner. This person will be clear and concise in their verbal and written communication and highly knowledgeable in Cision products and services. This role requires understanding the customer’s needs and meeting their expectations every time, while providing professional and consultative service via the telephone, online chat, and email.
Areas of importance for this Customer Content Specialist to be both proficient and efficient in include, but are not limited to:
· Strong customer service focus
· Become familiar with the company’s full suite of products and services
· Meet or exceed activity metrics as assigned
· Educate clients on Cision Distribution services, products, and procedures
· Communicate and problem solve with clients over the phone and in chat
· Understand and research both simple and complex billing issues
· Navigating the various platforms that are essential to the success of the role (Salesforce.com, Salesforce Chat, NetSuite, Microsoft Outlook, Microsoft Teams, Zoom and other proprietary websites and databases.)
You'll be a good fit if:
• Strong background in customer service
• Bachelor’s degree preferred but not required.
• Detail oriented, goal driven
• Strong organizational skills
• Superior communications skills
• Strong customer services phone and chat skills
• Mon-Fri, 12:00 pm - 9:00 pm ET
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process Show more details...
The Distribution Customer Support specialist is a critical customer-facing... position, a person adept at working across numerous platforms in order to handle customer enquires in a professional and efficient manner. This person will be clear and concise in their verbal and written communication and highly knowledgeable in Cision products and services. This role requires understanding the customer’s needs and meeting their expectations every time, while providing professional and consultative service via the telephone, online chat, and email.
Areas of importance for this Customer Content Specialist to be both proficient and efficient in include, but are not limited to:
· Strong customer service focus
· Become familiar with the company’s full suite of products and services
· Meet or exceed activity metrics as assigned
· Educate clients on Cision Distribution services, products, and procedures
· Communicate and problem solve with clients over the phone and in chat
· Understand and research both simple and complex billing issues
· Navigating the various platforms that are essential to the success of the role (Salesforce.com, Salesforce Chat, NetSuite, Microsoft Outlook, Microsoft Teams, Zoom and other proprietary websites and databases.)
You'll be a good fit if:
• Strong background in customer service
• Bachelor’s degree preferred but not required.
• Detail oriented, goal driven
• Strong organizational skills
• Superior communications skills
• Strong customer services phone and chat skills
• Mon-Fri, 12:00 pm - 9:00 pm ET
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process Show more details...
via Upwork
posted_at: 2 days agoschedule_type: Contractorwork_from_home: 1
Looking for a press release written for me as an artist. I have an interesting back story. I am also the #1 artist on TikTok.
I'm looking for someone to write an excellent press release to gain exposure for me as an NFT Artist.
Once the release is written I will need it distributed. You can quote the writing and the distribution but I need pricing for both. Not as a package.
To be considered for this project and more. You must start your proposal
Looking for a press release written for me as an artist. I have an interesting back story. I am also the #1 artist on TikTok.
I'm looking for someone to write an excellent press release to gain exposure for me as an NFT Artist.
Once the release is written I will need it distributed. You can quote the writing and the distribution but I need pricing for both. Not as a package.
To be considered for this project and more. You must start your proposal with, "Instructions Read" otherwise we assume you can't read simple instructions, (ironic for a writer) or you are using a bot. Either way, your bid will be deleted. Please provide examples of your work and note , we prefer someone with NFT experience. Show more details...
I'm looking for someone to write an excellent press release to gain exposure for me as an NFT Artist.
Once the release is written I will need it distributed. You can quote the writing and the distribution but I need pricing for both. Not as a package.
To be considered for this project and more. You must start your proposal with, "Instructions Read" otherwise we assume you can't read simple instructions, (ironic for a writer) or you are using a bot. Either way, your bid will be deleted. Please provide examples of your work and note , we prefer someone with NFT experience. Show more details...
via Lever
posted_at: 6 days agoschedule_type: Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
In this exciting position, you will use your project management, technical... and customer service skills to implement, improve
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
In this exciting position, you will use your project management, technical... and customer service skills to implement, improve and evolve client’s news monitoring needs and reporting to meet their business needs.
#LI-Remote
Responsibilities:
• Plan, organize and direct the completion of projects in an organized and timely fashion
• Identify customer goals and research brands, competitors, and industries to provide recommendations for set-up and best practices within the platform, as well as establish project timelines
• Build comprehensive and accurate news searches for customers using Boolean logic
• Organize and lead a series of phone and web conference calls throughout the project to deliver platform and feature training, workflow recommendations and strategic guidance for customers
• Manage internal communication on all project progress and status with thorough documentation and organization in Salesforce
• Collaborate with all appropriate internal teams to deliver a world class customer experience and help drive the product forward by sharing customer feedback
• Build customer trust and deliver high quality customer service
Requirements:
• Previous experience, minimum 1-3 years, building relationships and managing a portfolio of customers at a SaaS company
• Excellent customer facing communication and project management skills
• Solid customer success management experience and understanding retention in a B2B SaaS subscription business
• Previous experience and/or knowledge of Boolean search logic
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process Show more details...
In this exciting position, you will use your project management, technical... and customer service skills to implement, improve and evolve client’s news monitoring needs and reporting to meet their business needs.
#LI-Remote
Responsibilities:
• Plan, organize and direct the completion of projects in an organized and timely fashion
• Identify customer goals and research brands, competitors, and industries to provide recommendations for set-up and best practices within the platform, as well as establish project timelines
• Build comprehensive and accurate news searches for customers using Boolean logic
• Organize and lead a series of phone and web conference calls throughout the project to deliver platform and feature training, workflow recommendations and strategic guidance for customers
• Manage internal communication on all project progress and status with thorough documentation and organization in Salesforce
• Collaborate with all appropriate internal teams to deliver a world class customer experience and help drive the product forward by sharing customer feedback
• Build customer trust and deliver high quality customer service
Requirements:
• Previous experience, minimum 1-3 years, building relationships and managing a portfolio of customers at a SaaS company
• Excellent customer facing communication and project management skills
• Solid customer success management experience and understanding retention in a B2B SaaS subscription business
• Previous experience and/or knowledge of Boolean search logic
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process Show more details...
via Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
Description
Position at Cision US
Overview...
Position: Associate Customer Content Specialist at PR Newswire Association, LLC
Location: Beltsville, Maryland
Time: 9:15 am - 6:15 pm (EST)
Responsibilities:
As an Associate Customer Content Specialist based out of our Beltsville bureau, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases. One of your main responsibilities
Description
Position at Cision US
Overview...
Position: Associate Customer Content Specialist at PR Newswire Association, LLC
Location: Beltsville, Maryland
Time: 9:15 am - 6:15 pm (EST)
Responsibilities:
As an Associate Customer Content Specialist based out of our Beltsville bureau, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases. One of your main responsibilities will be to proofread press releases written by our clients for delivery to the media. You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. Your razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). Your ability to think on your feet and prioritize tasks will serve you well in this fast-paced, deadline-driven environment. Your strong computer skills will enable you to quickly learn our internal system. Our dynamic environment will keep you on your toes, so a flexible attitude and a strong customer-service approach will be needed. As the face (or voice) to the client, your outstanding communication skills and ability to grasp our clients' needs will allow you to build long-lasting relationships and establish a professional rapport while quickly meeting customer demands. Key to continuing PR Newswire's reputation for providing excellent customer service, your consultative approach will be essential as you answer clients' questions and proactively recommend our solutions to engage their audience.
Minimum
Qualifications:
Must have excellent customer service skills, along with proofreading, communication, and keyboarding skills.
Bachelor's Degree required.
B.A. in Communications, Journalism, English or related field a plus.
Ability to handle multiple tasks in a fast-paced, deadline-driven environment and capable of working in a Windows environment.
Microsoft Excel, Word and Web applications -- will ensure you hit the ground running. â ¬ Must be flexible with schedule, with some OT and holiday coverage required.
Must excel under pressure.
About PR Newswire & Cision:
PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to-end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions.
Cision is a leading media communication technology and analytics company that enables marketers and communicators to effectively manage their earned media programs in coordination with paid and owned channels to drive business impact.
EEO/AA employer M/F/D/V, 41 CFR 60â ¬â 1.4
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
Position at Cision US
Overview...
Position: Associate Customer Content Specialist at PR Newswire Association, LLC
Location: Beltsville, Maryland
Time: 9:15 am - 6:15 pm (EST)
Responsibilities:
As an Associate Customer Content Specialist based out of our Beltsville bureau, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases. One of your main responsibilities will be to proofread press releases written by our clients for delivery to the media. You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. Your razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). Your ability to think on your feet and prioritize tasks will serve you well in this fast-paced, deadline-driven environment. Your strong computer skills will enable you to quickly learn our internal system. Our dynamic environment will keep you on your toes, so a flexible attitude and a strong customer-service approach will be needed. As the face (or voice) to the client, your outstanding communication skills and ability to grasp our clients' needs will allow you to build long-lasting relationships and establish a professional rapport while quickly meeting customer demands. Key to continuing PR Newswire's reputation for providing excellent customer service, your consultative approach will be essential as you answer clients' questions and proactively recommend our solutions to engage their audience.
Minimum
Qualifications:
Must have excellent customer service skills, along with proofreading, communication, and keyboarding skills.
Bachelor's Degree required.
B.A. in Communications, Journalism, English or related field a plus.
Ability to handle multiple tasks in a fast-paced, deadline-driven environment and capable of working in a Windows environment.
Microsoft Excel, Word and Web applications -- will ensure you hit the ground running. â ¬ Must be flexible with schedule, with some OT and holiday coverage required.
Must excel under pressure.
About PR Newswire & Cision:
PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to-end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions.
Cision is a leading media communication technology and analytics company that enables marketers and communicators to effectively manage their earned media programs in coordination with paid and owned channels to drive business impact.
EEO/AA employer M/F/D/V, 41 CFR 60â ¬â 1.4
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Lever
posted_at: 8 days agoschedule_type: Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
The billing specialist is responsible to bill, credit and edit invoices for... clients, communicating both directly with clients
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
The billing specialist is responsible to bill, credit and edit invoices for... clients, communicating both directly with clients and internal sales account owners. Perform rebills for clients and any other requests from management which includes auditing, account review, special handling, and communication to different levels of employees. The role requires strong communication and organizational skills.
Duties & Responsibilities:
• Provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis.
• Draft key client deliverables, including customer invoices and credit memos
• Assist in the resolution of billing discrepancies and disputes.
• Assist with monthly closing procedures
• Compiling, interpreting, and summarizing billing data
• Support accounting operations and client service staff with customer analyses and communication
• Operate an electronic billing system and works with database software
• Compile and review reports
• Work with collections team to pursue past due payments
Qualifications:
• At least 2 years of experience in accounts receivable or billing
• At least 3 years of customer service experience
• B.A. or B.S. degree or equivalent work experience
• The ability to work accurately and independently
• Highly motivated and a self-starter who can quickly pick up new skills and enhance existing processes
• Advanced knowledge of Excel
• NetSuite experience, is a plus
• Extremely detail oriented
• Clear, direct, and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict
• Willingness to be part of a team…cooperating with others to get the right answers quickly
• Maintains stable performance while under pressure or opposition, handling stress with grace and tact
#LI-Cisionsales
#LI-Hybrid
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process Show more details...
The billing specialist is responsible to bill, credit and edit invoices for... clients, communicating both directly with clients and internal sales account owners. Perform rebills for clients and any other requests from management which includes auditing, account review, special handling, and communication to different levels of employees. The role requires strong communication and organizational skills.
Duties & Responsibilities:
• Provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis.
• Draft key client deliverables, including customer invoices and credit memos
• Assist in the resolution of billing discrepancies and disputes.
• Assist with monthly closing procedures
• Compiling, interpreting, and summarizing billing data
• Support accounting operations and client service staff with customer analyses and communication
• Operate an electronic billing system and works with database software
• Compile and review reports
• Work with collections team to pursue past due payments
Qualifications:
• At least 2 years of experience in accounts receivable or billing
• At least 3 years of customer service experience
• B.A. or B.S. degree or equivalent work experience
• The ability to work accurately and independently
• Highly motivated and a self-starter who can quickly pick up new skills and enhance existing processes
• Advanced knowledge of Excel
• NetSuite experience, is a plus
• Extremely detail oriented
• Clear, direct, and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict
• Willingness to be part of a team…cooperating with others to get the right answers quickly
• Maintains stable performance while under pressure or opposition, handling stress with grace and tact
#LI-Cisionsales
#LI-Hybrid
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process Show more details...
via Cision Global - Talentify
schedule_type: Full-time
Billing Specialist Albuquerque, New Mexico, USA / Finance – Finance / Full-time / Hybrid Apply for this job Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important... measure of our success is yours.
The billing
Billing Specialist Albuquerque, New Mexico, USA / Finance – Finance / Full-time / Hybrid Apply for this job Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important... measure of our success is yours.
The billing specialist is responsible to bill, credit and edit invoices for clients, communicating both directly with clients and internal sales account owners. Perform rebills for clients and any other requests from management which includes auditing, account review, special handling, and communication to different levels of employees. The role requires strong communication and organizational skills. Duties & Responsibilities:
• Provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis.
• Draft key client deliverables, including customer invoices and credit memos
• Assist in the resolution of billing discrepancies and disputes.
• Assist with monthly closing procedures
• Compiling, interpreting, and summarizing billing data
• Support accounting operations and client service staff with customer analyses and communication
• Operate an electronic billing system and works with database software
• Compile and review reports
• Work with collections team to pursue past due payments
Qualifications:
• At least 2 years of experience in accounts receivable or billing
• At least 3 years of customer service experience
• B.A. or B.S. degree or equivalent work experience
• The ability to work accurately and independently
• Highly motivated and a self-starter who can quickly pick up new skills and enhance existing processes
• Advanced knowledge of Excel
• NetSuite experience, is a plus
• Extremely detail oriented
• Clear, direct, and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict
• Willingness to be part of a team…cooperating with others to get the right answers quickly
• Maintains stable performance while under pressure or opposition, handling stress with grace and tact
#LI-Cisionsales #LI-Hybrid
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Apply for this job Show more details...
The billing specialist is responsible to bill, credit and edit invoices for clients, communicating both directly with clients and internal sales account owners. Perform rebills for clients and any other requests from management which includes auditing, account review, special handling, and communication to different levels of employees. The role requires strong communication and organizational skills. Duties & Responsibilities:
• Provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis.
• Draft key client deliverables, including customer invoices and credit memos
• Assist in the resolution of billing discrepancies and disputes.
• Assist with monthly closing procedures
• Compiling, interpreting, and summarizing billing data
• Support accounting operations and client service staff with customer analyses and communication
• Operate an electronic billing system and works with database software
• Compile and review reports
• Work with collections team to pursue past due payments
Qualifications:
• At least 2 years of experience in accounts receivable or billing
• At least 3 years of customer service experience
• B.A. or B.S. degree or equivalent work experience
• The ability to work accurately and independently
• Highly motivated and a self-starter who can quickly pick up new skills and enhance existing processes
• Advanced knowledge of Excel
• NetSuite experience, is a plus
• Extremely detail oriented
• Clear, direct, and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict
• Willingness to be part of a team…cooperating with others to get the right answers quickly
• Maintains stable performance while under pressure or opposition, handling stress with grace and tact
#LI-Cisionsales #LI-Hybrid
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. Apply for this job Show more details...
via Lever
schedule_type: Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23... countries throughout the Americas, EMEA, and APAC.
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23... countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.
Associate Customer Content Specialist
The Support Specialist in PR Newswire’s Customer Content Specialist division is a critical customer-facing position, a person adept at multi-tasking across numerous platforms in order to handle customer enquires in a professional and efficient manner. This person will be clear and concise in their verbal and written communication and highly knowledgeable in PRN products and services. This Content Specialist will understand the customer’s needs and meet their expectations every time, while providing professional and consultative service via the telephone, online chat and email.
You will help us by:
• Strong customer service focus
• Become familiar with the company’s full suite of products and services
• Meet or exceed Activity Metrics as assigned
• Educate clients on PR Newswire services, products and procedures
• Being able to navigate the various platforms that are essential to the success of the role (Salesforce.com, OMC, Hub, Oracle basic and advanced collections, UMT, LiveChat, IRIS, Leads database, Media Studio, CMS)
You will be a good fit if you have:
• Bachelor’s degree preferred but not required
• Detail oriented, goal driven
• Strong organizational skills
• Superior communications skills
• Strong background in customer service
We will offer you:
• State-of-the-art office
• Medical, dental, vision
• FSA (Health & dependent care)
• Life & disability insurance
• 401(k)
• Flexible PTO and work arrangements
• Casual work environment
• Tuition reimbursement & professional training
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
EEO/AA employer M/F/D/V, 41 CFR 60–1.4
Please see EEO is the law and EEO is the Law Supplement.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
“Cision endeavors to make https://www.cision.com/careers/#jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Recruiting at Recruiting@Cision.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.” Show more details...
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.
Associate Customer Content Specialist
The Support Specialist in PR Newswire’s Customer Content Specialist division is a critical customer-facing position, a person adept at multi-tasking across numerous platforms in order to handle customer enquires in a professional and efficient manner. This person will be clear and concise in their verbal and written communication and highly knowledgeable in PRN products and services. This Content Specialist will understand the customer’s needs and meet their expectations every time, while providing professional and consultative service via the telephone, online chat and email.
You will help us by:
• Strong customer service focus
• Become familiar with the company’s full suite of products and services
• Meet or exceed Activity Metrics as assigned
• Educate clients on PR Newswire services, products and procedures
• Being able to navigate the various platforms that are essential to the success of the role (Salesforce.com, OMC, Hub, Oracle basic and advanced collections, UMT, LiveChat, IRIS, Leads database, Media Studio, CMS)
You will be a good fit if you have:
• Bachelor’s degree preferred but not required
• Detail oriented, goal driven
• Strong organizational skills
• Superior communications skills
• Strong background in customer service
We will offer you:
• State-of-the-art office
• Medical, dental, vision
• FSA (Health & dependent care)
• Life & disability insurance
• 401(k)
• Flexible PTO and work arrangements
• Casual work environment
• Tuition reimbursement & professional training
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
EEO/AA employer M/F/D/V, 41 CFR 60–1.4
Please see EEO is the law and EEO is the Law Supplement.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
“Cision endeavors to make https://www.cision.com/careers/#jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Recruiting at Recruiting@Cision.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.” Show more details...
via ZipRecruiter
posted_at: 25 days agoschedule_type: Full-time
Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way-all so you can meet your career goals. To us, the most important measure of our success is yours.
As the first Data Steward /Sales System Support in our Commercial Operations... team, you'll take on a role where you'll become
Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way-all so you can meet your career goals. To us, the most important measure of our success is yours.
As the first Data Steward /Sales System Support in our Commercial Operations... team, you'll take on a role where you'll become the platform administrator and expert on our Sales Platforms, working with stakeholders across our commercial teams including Sales, Marketing, Finance, and Technology to support sales and customer data hygiene and administration.
You'll be responsible for maintaining data within the CRM system (Salesforce) by establishing data standardization and management techniques, data management and governance framework, cleansing user data, providing regular updates, and managing organizational change in the system.
This will be a really varied, interesting and challenging role which will also give you opportunity to improve our processes and practices for visibility of data management, platform/user set up, and process optimization, to enable our sales/marketing/finance teams to do what they do best!
Duties & Responsibilities:
• Responsible for Master Data Management, Data Standardization & Curation, Data Quality, and Data Usage within Salesforce
• Communicates Sales Data Management and Governance policy
• Works with manager to establish effective Sales Data Management and Governance structure, policies, practices, tools, workflows and operations with extended teams
• Measures and tracks process health through Sales Data Management and Governance operating rhythms
• Partners with functional leadership, operational teams, and various teams to evaluate gaps and opportunities across the data landscape
• Engages with functional leaderships and process groups to ensure effective enablement of data capabilities that adhere to data management best practices while driving towards sales objectives
• Manage various processes supporting sales within Salesforce including dashboards and reporting
Qualifications:
• 1-3 years' experience as a CRM Administrator, Sales Operations Administrator or Sales Operations Analyst, Data Steward, MDM Analyst
• Demonstrated experience of managing and maintaining customer data within CRM through governance, robust processes, and reporting
• Strong Customer Relationship Management domain knowledge, knowledge 'what best practice looks like' anchored on salesforce.com and related technologies. Proven implementation expertise in the sales operations/business operations world, with experience working with key stakeholders like IT to deliver business goals.
• Demonstrable CPQ experience and a knowledge of Salesforce CPQ would be advantageous.
• Ability to work effectively within a team as well as independently
• Ability to coordinate and interact with cross functioning teams
#LI-Cisionsales
#LI-Hybrid
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledgeand named a "Top Diversity Employer" for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collected during the hiring process.
Apply for this job Show more details...
As the first Data Steward /Sales System Support in our Commercial Operations... team, you'll take on a role where you'll become the platform administrator and expert on our Sales Platforms, working with stakeholders across our commercial teams including Sales, Marketing, Finance, and Technology to support sales and customer data hygiene and administration.
You'll be responsible for maintaining data within the CRM system (Salesforce) by establishing data standardization and management techniques, data management and governance framework, cleansing user data, providing regular updates, and managing organizational change in the system.
This will be a really varied, interesting and challenging role which will also give you opportunity to improve our processes and practices for visibility of data management, platform/user set up, and process optimization, to enable our sales/marketing/finance teams to do what they do best!
Duties & Responsibilities:
• Responsible for Master Data Management, Data Standardization & Curation, Data Quality, and Data Usage within Salesforce
• Communicates Sales Data Management and Governance policy
• Works with manager to establish effective Sales Data Management and Governance structure, policies, practices, tools, workflows and operations with extended teams
• Measures and tracks process health through Sales Data Management and Governance operating rhythms
• Partners with functional leadership, operational teams, and various teams to evaluate gaps and opportunities across the data landscape
• Engages with functional leaderships and process groups to ensure effective enablement of data capabilities that adhere to data management best practices while driving towards sales objectives
• Manage various processes supporting sales within Salesforce including dashboards and reporting
Qualifications:
• 1-3 years' experience as a CRM Administrator, Sales Operations Administrator or Sales Operations Analyst, Data Steward, MDM Analyst
• Demonstrated experience of managing and maintaining customer data within CRM through governance, robust processes, and reporting
• Strong Customer Relationship Management domain knowledge, knowledge 'what best practice looks like' anchored on salesforce.com and related technologies. Proven implementation expertise in the sales operations/business operations world, with experience working with key stakeholders like IT to deliver business goals.
• Demonstrable CPQ experience and a knowledge of Salesforce CPQ would be advantageous.
• Ability to work effectively within a team as well as independently
• Ability to coordinate and interact with cross functioning teams
#LI-Cisionsales
#LI-Hybrid
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledgeand named a "Top Diversity Employer" for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collected during the hiring process.
Apply for this job Show more details...
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