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psionline
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityCulver City, California
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Latitude\Longitude34.0141 / -118.398 Google Map
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Traffic rank#82,187 Site Rank
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Site age28 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#82,187
#82,187
Site age
28 yrs
28 yrs
Location
United States
United States
Popular Questions for psionline
Newest job postings for psionline
via Talent.com
posted_at: 3 days agoschedule_type: Full-time
Title : Service Desk Engineer
Location : Kansas City Metro - On site in Olathe, Ks...
About PSI, a Lifelong Learner Holdings business :
At PSI, our mission is to help people meet their potential . That is our core purpose, enabling our vision to empower people in their careers and drive organizational success .
We achieve this by being the one workforce solutions provider that fuses science, technology and expertise to deliver best-in-class testing
Title : Service Desk Engineer
Location : Kansas City Metro - On site in Olathe, Ks...
About PSI, a Lifelong Learner Holdings business :
At PSI, our mission is to help people meet their potential . That is our core purpose, enabling our vision to empower people in their careers and drive organizational success .
We achieve this by being the one workforce solutions provider that fuses science, technology and expertise to deliver best-in-class testing , assessment and development products and services.
PSI's culture is as strong as the people who embody our core values. These include our drive to work together as one team, to be dependable in our pursuit of rigor and excellence, to value people and respect everyone's talents, to embrace diversity in perspectives and culture, and to think creatively with the willingness to experiment.
Learn more about what we do at : http : / / www.psionline.com / talent
About the Role
The Service Desk Engineer role is critical to ensuring that all LLH / PSI / Talogy staff are able to work reliably and efficiently, enabling them to meet their own and client deadlines.
This involves ensuring that staff have all the equipment, software, access and training they require, and that issues are resolved quickly and effectively.
The role includes procurement, configuration and maintenance of all end-user devices.
This role provides the opportunity to support and collaborate with people across all business units, and across all levels of seniority, and serves as a solid foundation for developing the skills required to progress within the infrastructure team.
You will be working as part of a global team, will engage with vendors and technology partners and have the opportunity to contribute to ongoing projects.
The position will report to the Manager of the Service Desk.
This particular role will have a specific focus on supporting PSI's Olathe Call Centre, and PSI meetings and A / V systems.
Role Responsibilities
The Service Desk Engineer role will provide support and fulfil responsibilities in the following areas, withprioritisation of delivery being given in the following order :
1 : Olathe Call Centre
2 : Meeting / AV Support
3 : Global PSI support
Olathe Call Centre
Responding to all helpdesk queries promptly and effectively.
• Ensuring that all issues are pursued to resolution and escalated where appropriate
• Providing a high standard of service and excellent communication to our internal clients
• Building, installing, configuring PCs, and performing software upgrades
• Maintaining and repairing of peripheral devices and other office hardware
• Diagnosis, troubleshooting, and resolution or escalation of PC, networking, OS, application, printing, and other issues.
• Carrying out appropriate testing processes before deploying hardware or software
• Creating and maintaining technical and problem / resolution documentation, asset inventory, etc.
• Communicate effectively with the wider Service Desk team, to ensure that the whole team are equipped with the knowledge to assist in the support of the Olathe Call Centre as needed.
Meeting / AV Support
• Take ownership of the support, operation, maintenance and repairing of audio-visual equipment (portable & conference rooms) Systems at the Olathe office
• Provide A / V support to the PSI meeting facilitator(s) at the PSI Olathe, Kansas facility before meeting start time and during meetings.
• Performing regular system checks of the audio-visual equipment and resolving equipment issues.
• Set up the PSI Olathe, Kansas conference room(s) with A / V needs such as projector, dock, keyboard, monitor, keyboard, microphones, surface hubs, spare laptops, etc.
• Perform pre-meeting audio-visual system checks to provide the best meeting experiences.
• Set up all essential electrical power sources for the meetings.
• Monitor audio and video transmission to ensure optimum results.
• Provide A / V support to the PSI meeting facilitator(s) for offsite meetings within the Kansas City metropolitan area. This will require
• Liasing with remote site administrators or IT staff to ensure that the AV facilities and equipment at the meeting site are fit for PSI requirements.
• Ensuring any required PSI equipment is transported to site and fully tested in advance of the meeting
• Travelling to the meeting location before the meeting start time for a system check
• Log and report on any AV / Meeting issues, and provide process or hardware recommendations to improve future delivery.
• Maintain a record of all upcoming meetings requiring support, and ensure that named engineering support is provided and documented
• Ensure that all AV Solutions, Processes etc. are fully documented and made available to the rest of the SDE team.
• Keep up to date with audit-visual technology developments and industry standards.
PSI Global Service Desk Support
• Work with the wider SDE team to provide additional support to PSI globally as time and priorities permit
• Take ownership of PSI Incidents and Service Requests, and manage to resolution within documented SLA's
• Review and follow documented processes for all Service Desk processes
• Working with appropriate departments to implement large-scale solutions across an international organization.
• Contributing to process and service improvement initiative
• Diagnosis, troubleshooting, and resolution or escalation of PC, networking, OS, application, printing, and other issues.
• Performing other ad-hoc duties as assigned
Knowledge, Skills and Experience Requirements
• Minimum of 3 years' experience in a similar role.
• Able to work Monday through Friday (8 AM to 5 PM) on premise at the Olathe, Kansas office
• Some activities may require early morning, late evening or weekend work to be undertaken in support of the business
• Strong experience troubleshooting Microsoft Windows 10+ systems
• Good skills with the latest Microsoft Office Suites
• Working knowledge of Ivanti Helpdesk or equivalent Helpdesk ticketing systems
• Knowledge of essential network operation, including Wireless Networking, Ethernet, and TCP / IP fundamentals
• Working knowledge of AV systems and hardware
• Experience of working with global communications platforms (Teams, Webex etc)
• Understanding of print functions and experience troubleshooting printing issues
• Working knowledge of Epson, InFocus, or equivalent portable projectors
• Experience in assisting remote users across multiple time zones
• Knowledge of VOIP phone systems
• Excellent diagnostic ability
• Ability to communicate effectively and courteously with staff and clients
• Previous experience in a support / helpdesk environment
• Perform consistently as a good team player with a positive attitude.
• Ability to multitask, manage tasks and time effectively, and stay well organized in a fast-paced environment, following projects from beginning to end and providing updates.
• The job may require occasional travel to remote sites, domestic and international.
• Must obtain various US Federal and UK security clearances.
Benefits
PSI offers a competitive and comprehensive benefits package inclusive of :
Medical, Dental, Vision, Life, and Short and Long-Term Disability Insurance
Flexible Spending Accounts
• 401k plan with company match
• Generous PTO and Holiday Pay
Expressing an interest in employing your time and talent with PSI is paying us the ultimate compliment. We sincerely appreciate your interest!
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Last updated : 2023-07-18 Show more details...
Location : Kansas City Metro - On site in Olathe, Ks...
About PSI, a Lifelong Learner Holdings business :
At PSI, our mission is to help people meet their potential . That is our core purpose, enabling our vision to empower people in their careers and drive organizational success .
We achieve this by being the one workforce solutions provider that fuses science, technology and expertise to deliver best-in-class testing , assessment and development products and services.
PSI's culture is as strong as the people who embody our core values. These include our drive to work together as one team, to be dependable in our pursuit of rigor and excellence, to value people and respect everyone's talents, to embrace diversity in perspectives and culture, and to think creatively with the willingness to experiment.
Learn more about what we do at : http : / / www.psionline.com / talent
About the Role
The Service Desk Engineer role is critical to ensuring that all LLH / PSI / Talogy staff are able to work reliably and efficiently, enabling them to meet their own and client deadlines.
This involves ensuring that staff have all the equipment, software, access and training they require, and that issues are resolved quickly and effectively.
The role includes procurement, configuration and maintenance of all end-user devices.
This role provides the opportunity to support and collaborate with people across all business units, and across all levels of seniority, and serves as a solid foundation for developing the skills required to progress within the infrastructure team.
You will be working as part of a global team, will engage with vendors and technology partners and have the opportunity to contribute to ongoing projects.
The position will report to the Manager of the Service Desk.
This particular role will have a specific focus on supporting PSI's Olathe Call Centre, and PSI meetings and A / V systems.
Role Responsibilities
The Service Desk Engineer role will provide support and fulfil responsibilities in the following areas, withprioritisation of delivery being given in the following order :
1 : Olathe Call Centre
2 : Meeting / AV Support
3 : Global PSI support
Olathe Call Centre
Responding to all helpdesk queries promptly and effectively.
• Ensuring that all issues are pursued to resolution and escalated where appropriate
• Providing a high standard of service and excellent communication to our internal clients
• Building, installing, configuring PCs, and performing software upgrades
• Maintaining and repairing of peripheral devices and other office hardware
• Diagnosis, troubleshooting, and resolution or escalation of PC, networking, OS, application, printing, and other issues.
• Carrying out appropriate testing processes before deploying hardware or software
• Creating and maintaining technical and problem / resolution documentation, asset inventory, etc.
• Communicate effectively with the wider Service Desk team, to ensure that the whole team are equipped with the knowledge to assist in the support of the Olathe Call Centre as needed.
Meeting / AV Support
• Take ownership of the support, operation, maintenance and repairing of audio-visual equipment (portable & conference rooms) Systems at the Olathe office
• Provide A / V support to the PSI meeting facilitator(s) at the PSI Olathe, Kansas facility before meeting start time and during meetings.
• Performing regular system checks of the audio-visual equipment and resolving equipment issues.
• Set up the PSI Olathe, Kansas conference room(s) with A / V needs such as projector, dock, keyboard, monitor, keyboard, microphones, surface hubs, spare laptops, etc.
• Perform pre-meeting audio-visual system checks to provide the best meeting experiences.
• Set up all essential electrical power sources for the meetings.
• Monitor audio and video transmission to ensure optimum results.
• Provide A / V support to the PSI meeting facilitator(s) for offsite meetings within the Kansas City metropolitan area. This will require
• Liasing with remote site administrators or IT staff to ensure that the AV facilities and equipment at the meeting site are fit for PSI requirements.
• Ensuring any required PSI equipment is transported to site and fully tested in advance of the meeting
• Travelling to the meeting location before the meeting start time for a system check
• Log and report on any AV / Meeting issues, and provide process or hardware recommendations to improve future delivery.
• Maintain a record of all upcoming meetings requiring support, and ensure that named engineering support is provided and documented
• Ensure that all AV Solutions, Processes etc. are fully documented and made available to the rest of the SDE team.
• Keep up to date with audit-visual technology developments and industry standards.
PSI Global Service Desk Support
• Work with the wider SDE team to provide additional support to PSI globally as time and priorities permit
• Take ownership of PSI Incidents and Service Requests, and manage to resolution within documented SLA's
• Review and follow documented processes for all Service Desk processes
• Working with appropriate departments to implement large-scale solutions across an international organization.
• Contributing to process and service improvement initiative
• Diagnosis, troubleshooting, and resolution or escalation of PC, networking, OS, application, printing, and other issues.
• Performing other ad-hoc duties as assigned
Knowledge, Skills and Experience Requirements
• Minimum of 3 years' experience in a similar role.
• Able to work Monday through Friday (8 AM to 5 PM) on premise at the Olathe, Kansas office
• Some activities may require early morning, late evening or weekend work to be undertaken in support of the business
• Strong experience troubleshooting Microsoft Windows 10+ systems
• Good skills with the latest Microsoft Office Suites
• Working knowledge of Ivanti Helpdesk or equivalent Helpdesk ticketing systems
• Knowledge of essential network operation, including Wireless Networking, Ethernet, and TCP / IP fundamentals
• Working knowledge of AV systems and hardware
• Experience of working with global communications platforms (Teams, Webex etc)
• Understanding of print functions and experience troubleshooting printing issues
• Working knowledge of Epson, InFocus, or equivalent portable projectors
• Experience in assisting remote users across multiple time zones
• Knowledge of VOIP phone systems
• Excellent diagnostic ability
• Ability to communicate effectively and courteously with staff and clients
• Previous experience in a support / helpdesk environment
• Perform consistently as a good team player with a positive attitude.
• Ability to multitask, manage tasks and time effectively, and stay well organized in a fast-paced environment, following projects from beginning to end and providing updates.
• The job may require occasional travel to remote sites, domestic and international.
• Must obtain various US Federal and UK security clearances.
Benefits
PSI offers a competitive and comprehensive benefits package inclusive of :
Medical, Dental, Vision, Life, and Short and Long-Term Disability Insurance
Flexible Spending Accounts
• 401k plan with company match
• Generous PTO and Holiday Pay
Expressing an interest in employing your time and talent with PSI is paying us the ultimate compliment. We sincerely appreciate your interest!
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Last updated : 2023-07-18 Show more details...
via Salary.com
schedule_type: Full-time
• $300 BONUS TO BE DISTRIBUTED AFTER 90 DAYS
PSI, a Lifelong Learner Holdings business, is the leader in the assessment industry and has been in business for over 70 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies...
Position: Test Center Administrator – P/T –$12.50/hour – Jefferson City, MO 65109
Schedule: Mon through Thurs: 8am-4:30pm (30-34 hours/week)
Benefits:
• $300 BONUS TO BE DISTRIBUTED AFTER 90 DAYS
PSI, a Lifelong Learner Holdings business, is the leader in the assessment industry and has been in business for over 70 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies...
Position: Test Center Administrator – P/T –$12.50/hour – Jefferson City, MO 65109
Schedule: Mon through Thurs: 8am-4:30pm (30-34 hours/week)
Benefits: Full Benefits Package
Role: This position assists in the administration of numerous tests and exams while maintaining a secure testing environment. Paid training is provided.
Essential Functions: Proctor a variety of tests while maintaining a secure testing environment. Maintain confidentiality and security of all testing materials. Must be vigilant — able to pay close attention to security cameras and conduct routine testing center observations to ensure safety and security measures are being followed.
Responsibilities:
• Verifying valid government issued I.D’s and other legal documents.
• Responsible for reception duties; check-in and out of testing candidates.
• Monitoring duties include; one —way mirror surveillance, video surveillance, and routine walk through inspections.
• General office tasks to include report writing, email communications, and over the phone customer service etiquette.
• Assist in training new proctors
• Assist with daily test center operations to ensure a safe and secure testing environment.
• Provide electronic fingerprinting services / at select locations only.
Qualifications:
• High school diploma or equivalent
• Cannot be currently licensed/certified in any trade
• 1 full year of customer service experience
• 1 full year of basic computer skills
• Knowledge of Microsoft applications
• Ability to walk/stand for 40% of the time throughout shift
• MUST be reliable and work as part of team
• Possess problem solving skills and engage in analytical thinking in stressful situations
• Prior proctor/teaching experience is a PLUS!
Candidates must be able to pass an extensive background screening. For more information on PSI Services LLC please visit: http://corporate.psionline.com
Job Type: Part-time
Pay: $12.50 per hour
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Day shift
Education:
• High school or equivalent (Preferred)
Experience:
• computer: 1 year (Preferred)
• customer service: 1 year (Preferred)
• office: 1 year (Preferred)
Work Location: In person Show more details...
PSI, a Lifelong Learner Holdings business, is the leader in the assessment industry and has been in business for over 70 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies...
Position: Test Center Administrator – P/T –$12.50/hour – Jefferson City, MO 65109
Schedule: Mon through Thurs: 8am-4:30pm (30-34 hours/week)
Benefits: Full Benefits Package
Role: This position assists in the administration of numerous tests and exams while maintaining a secure testing environment. Paid training is provided.
Essential Functions: Proctor a variety of tests while maintaining a secure testing environment. Maintain confidentiality and security of all testing materials. Must be vigilant — able to pay close attention to security cameras and conduct routine testing center observations to ensure safety and security measures are being followed.
Responsibilities:
• Verifying valid government issued I.D’s and other legal documents.
• Responsible for reception duties; check-in and out of testing candidates.
• Monitoring duties include; one —way mirror surveillance, video surveillance, and routine walk through inspections.
• General office tasks to include report writing, email communications, and over the phone customer service etiquette.
• Assist in training new proctors
• Assist with daily test center operations to ensure a safe and secure testing environment.
• Provide electronic fingerprinting services / at select locations only.
Qualifications:
• High school diploma or equivalent
• Cannot be currently licensed/certified in any trade
• 1 full year of customer service experience
• 1 full year of basic computer skills
• Knowledge of Microsoft applications
• Ability to walk/stand for 40% of the time throughout shift
• MUST be reliable and work as part of team
• Possess problem solving skills and engage in analytical thinking in stressful situations
• Prior proctor/teaching experience is a PLUS!
Candidates must be able to pass an extensive background screening. For more information on PSI Services LLC please visit: http://corporate.psionline.com
Job Type: Part-time
Pay: $12.50 per hour
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Day shift
Education:
• High school or equivalent (Preferred)
Experience:
• computer: 1 year (Preferred)
• customer service: 1 year (Preferred)
• office: 1 year (Preferred)
Work Location: In person Show more details...
via Salary.com
schedule_type: Full-time
Posting Details
Posted: June 2, 2023...
Part-Time
Rate: $15 USD per hour
Locations
Showing 1 location
KS_Olathe (HDQ Olathe)
18000 W 105th Street
Olathe, KS 66061, USA
Job Details
Description
Summary
PSI is the leader in the assessment industry and has been in business for over 70 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies.
Position: Test
Posting Details
Posted: June 2, 2023...
Part-Time
Rate: $15 USD per hour
Locations
Showing 1 location
KS_Olathe (HDQ Olathe)
18000 W 105th Street
Olathe, KS 66061, USA
Job Details
Description
Summary
PSI is the leader in the assessment industry and has been in business for over 70 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies.
Position: Test Proctor – P/T - $15/hour
Location: 18000 W 105th ST, Olathe, KS 66061
Schedule: Tue: 8am -12:30pm, Thurs: 8am -5:30pm, & (2nd and 4th only) Sat: 8am -4:30pm
Role: This position assists in the administration of numerous tests and exams while maintaining a secure testing environment. Paid training is provided.
Essential Functions: Proctor a variety of tests while maintaining a secure testing environment. Maintain confidentiality and security of all testing materials. Must be vigilant — able to pay close attention to security cameras and conduct routine testing center observations to ensure safety and security measures are being followed.
Responsibilities:
• Verifying valid government issued I.D’s and other legal documents.
• Responsible for reception duties; check-in and out of testing candidates.
• Monitoring duties include; one —way mirror surveillance, video surveillance, and routine walk through inspections.
• General office tasks to include report writing, email communications, and over the phone customer service etiquette.
• Assist in training new proctors
• Assist with daily test center operations to ensure a safe and secure testing environment.
• Provide electronic fingerprinting services / at select locations only.
Qualifications: Mandatory: High school diploma or equivalent and cannot be currently licensed/certified in any trade.
• 1 full year of customer service experience
• 1 full year of basic computer skills
• Knowledge of Microsoft applications
• Ability to walk/stand for 40% of the time throughout shift
• MUST be reliable and work as part of team
• Possess problem solving skills and engage in analytical thinking in stressful situations
• Prior proctor/teaching experience is a PLUS!
Candidates must be able to pass an extensive background screening. For more information on PSI Services LLC please visit: http://corporate.psionline.com
Qualifications
Skills
Preferred
Microsoft Office
Some Knowledge
Problem Solving Ability
Novice
Analytical
Novice
Experience
Required
1 year: Customer Service Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
Posted: June 2, 2023...
Part-Time
Rate: $15 USD per hour
Locations
Showing 1 location
KS_Olathe (HDQ Olathe)
18000 W 105th Street
Olathe, KS 66061, USA
Job Details
Description
Summary
PSI is the leader in the assessment industry and has been in business for over 70 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies.
Position: Test Proctor – P/T - $15/hour
Location: 18000 W 105th ST, Olathe, KS 66061
Schedule: Tue: 8am -12:30pm, Thurs: 8am -5:30pm, & (2nd and 4th only) Sat: 8am -4:30pm
Role: This position assists in the administration of numerous tests and exams while maintaining a secure testing environment. Paid training is provided.
Essential Functions: Proctor a variety of tests while maintaining a secure testing environment. Maintain confidentiality and security of all testing materials. Must be vigilant — able to pay close attention to security cameras and conduct routine testing center observations to ensure safety and security measures are being followed.
Responsibilities:
• Verifying valid government issued I.D’s and other legal documents.
• Responsible for reception duties; check-in and out of testing candidates.
• Monitoring duties include; one —way mirror surveillance, video surveillance, and routine walk through inspections.
• General office tasks to include report writing, email communications, and over the phone customer service etiquette.
• Assist in training new proctors
• Assist with daily test center operations to ensure a safe and secure testing environment.
• Provide electronic fingerprinting services / at select locations only.
Qualifications: Mandatory: High school diploma or equivalent and cannot be currently licensed/certified in any trade.
• 1 full year of customer service experience
• 1 full year of basic computer skills
• Knowledge of Microsoft applications
• Ability to walk/stand for 40% of the time throughout shift
• MUST be reliable and work as part of team
• Possess problem solving skills and engage in analytical thinking in stressful situations
• Prior proctor/teaching experience is a PLUS!
Candidates must be able to pass an extensive background screening. For more information on PSI Services LLC please visit: http://corporate.psionline.com
Qualifications
Skills
Preferred
Microsoft Office
Some Knowledge
Problem Solving Ability
Novice
Analytical
Novice
Experience
Required
1 year: Customer Service Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
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