Purolator Inc.

Purolator.com is the official website of Purolator, a leading Canadian courier and transportation service provider. The website offers a range of services and solutions to meet the shipping and logistics needs of businesses and individuals. It provides customers with a user-friendly interface, allowing them to easily access information about various shipping options, track their packages, estimate shipping costs, and schedule pickups. The website also features additional resources like a knowledge center with helpful articles and tips, industry solutions specific to different sectors, as well as information about Purolator's commitment to sustainability and corporate responsibility. Overall, Purolator.com serves as a comprehensive platform for all shipping-related needs in Canada.

Sea: While Canada is remarkably similar to the US in many ways, there are some geographic differences that make the Canadian landscape more challenging for end delivery.purolatorinternational.comIn addition to a vast Canadian air network, Purolator International has many dedicated flights from the U.S. to Canada every night for deliveries you can count on every morning.

These electric delivery trucks will reduce greenhouse gas (GHG) emissions by 24 metric tons per year (per vehicle).purolator.comPurolator launches fully-electric curbside-delivery trucks – the first to be launched nationally by a Canadian courier company.

Purolator Express has all the best solutions for multiple delivery times, including next-day delivery services with detailed, in-transit tracking across Canada.clinicinus.comPurolator has a platter of solutions to meet customers’ needs; the wider suite of delivery services attends to the needs of Canadian businesses on a priority basis.

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in Canada

  • Latitude\Longitude
    43.6319 / -79.3716    Google Map

  • Traffic rank
    #22,725 Site Rank

  • Site age
    29 yrs old

  • Site Owner information
    Whois info

  • Founded
    Eastern Canada,, 1960

  • Headquarters
    Mississauga,,,Ontario,Canada

  • Number of locations
    176 operations facilities,104 Shipping Centres,(2021)

  • Key people
    John Ferguson (,President,and,CEO,)

  • Owner
    Canada Post,(91%),Rainmaker Investments Inc. (7%),Others (2%)

  • Number of employees
    13,000+ (2020)

  • Subsidiaries
    Purolator International

  • Products
    Parcel delivery,Logistics

Traffic rank
#22,725
Site age
29 yrs
Location
Canada
Popular Questions for Purolator Inc.
Newest job postings for Purolator Inc.
via ZipRecruiter posted_at: 24 days agoschedule_type: Full-time
Open up to the Possibilities! Working at Purolator International, Inc. is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a subsidiary of Purolator Inc., Canada's largest integrated freight and parcel solutions company with over 50 years of delivering reliable, efficient and cost-effective... shipping to, from and within Canada for more than 210 Open up to the Possibilities!

Working at Purolator International, Inc. is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a subsidiary of Purolator Inc., Canada's largest integrated freight and parcel solutions company with over 50 years of delivering reliable, efficient and cost-effective... shipping to, from and within Canada for more than 210 countries and territories worldwide. We are the leading provider of cross-border logistics between the United States and Canada. Are you open to the possibilities?

Purolator International, Inc. provides a competitive benefits package to employees and their families, including:
• Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
• 401K with up to 6% Employer Company Match
• Annual Bonus Incentive Plan
• Tuition Assistance
• Employer Funded Health Savings Account (H.S.A)
• Paid Time Off (Total of 21 days)

Summary

The Client Relationship Representative delivers on the promise Purolator International makes to our customers and our customers make to their customers. This position is the account management primary point of contact for customers for all items related to the pickup, customs clearance, delivery, billing, track/trace, Accounts Receivable, IT, reporting and operations components for the freight customers give to Purolator International.

The primary role and responsibility is to be responsive and accessible to your designated group of customers, as well as to cover for other Customer Specialists within and across the district when needed. This role also supports customers who may call into the line for service.

Location

We are open to this position being placed in one of our south district locations: Smyrna, TN or Morrisville, NC

Schedule: Hybrid - Remote and in the office

Monday – Friday, 8:30am -5:00pm, 37.5 weekly hours

Responsibilities
• Develop key external relationships with each assigned customer - serve as the day-to-day point of contact/face of PI using both verbal and written communication
• Understand, identify, anticipate, develop, and manage processes and issues which impact or affect internal and external customers
• Reporting & customer facing service reports
• Track and manage weekly service exceptions, end delivery report/late PIN report to ensure accurate internal and external measures of PI’s on time performance
• Complete internal and external reports within set deadline
• Track unbilled Accessories; PF Unbilled PRO’s; Finalizing HWBs & Determining PWB costs to ensure PI recovers all revenue.
• Monitor each customers aging to reach out to the Collections Analyst to see how can assist when the amount past due
• Develop key internal relationships in the Transportation, Operations, Finance, IT, Sales, and Customer Service areas using both verbal and written communication
• Provide insight and advice to various departments and roles within the organization around PI’s customer needs; shipping patterns; challenges, etc.
• Support onboarding process and stabilization of new customers
• Monthly proactive calls to each customer confirming customer satisfaction—determining of future needs, how we can improve/better support their operation

Experience Required
• 2+ years progressive experience in a Client Relationship/Support role, where supporting external customers, problem solving and troubleshooting issues is a part of the daily job function
• Successful track record of building internal and external customer relationships
• Identifying, addressing, and resolving problems independently
• Managing daily workload with little supervision; exceptional organizational skills
• Processing information through focused listening, writing, or visual attention

Skills & Abilities Required
• 2+ years progressive experience in a related role
• Proficiency in Microsoft Excel
• Ability to manage emotionally charged situations requiring resolution
• High attention to detail as information may be used in the preparation of presentations and/or reports

Purolator International is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International, Inc. is proud to be an EEO/AA employer M/F/D/V. We perform pre-employment background verification checks.

Purolator International depends on our communities for public and business services that are critical to our success. We strive to always give back to the communities we belong to. A key component of the Purolator International’s culture is making valuable and charitable contributions as a company, regionally and as individuals.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolatorinternational.com
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via Snagajob posted_at: 6 hours agoschedule_type: Full-time
Open up to the Possibilities! Working at Purolator International, Inc. is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a subsidiary of Purolator Inc., Canada's largest integrated freight and parcel solutions company with over 50 years of delivering reliable, efficient and cost-effective... shipping to, from and within Canada for more than 210 Open up to the Possibilities!

Working at Purolator International, Inc. is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a subsidiary of Purolator Inc., Canada's largest integrated freight and parcel solutions company with over 50 years of delivering reliable, efficient and cost-effective... shipping to, from and within Canada for more than 210 countries and territories worldwide. We are the leading provider of cross-border logistics between the United States and Canada. Are you open to the possibilities?

What does a Client Service Support Representative Do?

This role supports our Client Services team across the United States. The Client Services Support Rep position is responsible for providing necessary clerical support to assist in Purolator International's Day to day operational efficiency and customer care support. Ensuring the organizational tasks are applied in a manner which enables the Client Services team to provide our customers with a high-quality customer experience.

WHERE are you located?

Ideally, we are looking for candidates located within the East, South, Great Lakes or Central regions of the country. Our district offices in those regions are located in Detroit MI, Chicago IL, Atlanta GA, and Philadelphia PA. Using one of those offices as a home market would be ideal, but we are open to other remote areas as well. Depending on the location of the candidate, this position may be remote, or may be domiciled within one of our office locations within the United States.

WHEN do you work?

Monday - Friday, 11:30am -8:00pm EST, 37.5 weekly hours

HOW do you perform?
• Weekly service exceptions
• Shipments that appear to be late - require employee to complete detailed research
• ERP system data entry/Shipment Boards
• Phone Queue: Answering calls that come into the Client Services queue and assisting the caller from start to finish
• Developing key external relationships with customers calling into the queue line - serving as point of contact to provide information and resolve concerns, using both verbal and written communication.
• ERP System Record Updating: Customer contact information is correct per account; Client Services Team account ownership is correctly identified with the employee current contact information
• Salesforce Record Updating: Survey Contacts and Team Support Contacts
• Developing key internal relationships in the Transportation, Operations, and Customer Service areas using both verbal and written communication

WHO are you?
• 1 - 2 years relevant clerical/administrative work experience
• Working knowledge of Microsoft Excel (sorting, filtering, data manipulation experience is preferred)
• Working knowledge of Microsoft Teams, Outlook, and PowerPoint
• Experience using high attention to detail as information may be used in the preparation of presentations and/or reports
• Experience using a Phone Queue Software (preferred and helpful)

Skills & Abilities Required
• Ability to manage emotionally charged situations requiring resolution
• Ability to follow processes, procedures, and work instructions
• Ability to use structured thinking daily, based on training and prescribed work instructions, to complete set tasks
• Ability to work in a fast-paced environment

Purolator International is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International, Inc. is proud to be an EEO/AA employer M/F/D/V. We perform pre-employment background verification checks.

Purolator International depends on our communities for public and business services that are critical to our success. We strive to always give back to the communities we belong to. A key component of the Purolator International's culture is making valuable and charitable contributions as a company, regionally and as individuals.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolatorinternational.com
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via Purolator posted_at: 2 days agoschedule_type: Full-time
Open up to the Possibilities! Working at Purolator International, Inc. is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a subsidiary of Purolator Inc., Canada's largest integrated freight and parcel solutions company with over 50 years of delivering reliable, efficient and cost-effective... shipping to, from and within Canada for more than 210 Open up to the Possibilities!

Working at Purolator International, Inc. is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a subsidiary of Purolator Inc., Canada's largest integrated freight and parcel solutions company with over 50 years of delivering reliable, efficient and cost-effective... shipping to, from and within Canada for more than 210 countries and territories worldwide. We are the leading provider of cross-border logistics between the United States and Canada. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Purolator International is rapidly expanding throughout the United States and seeking talented individuals to join our team. Are you open to the possibilities?

Job Summary:

We are looking for a growth-oriented Sales Account Executive to join our highly successful sales team in a hunter role. This Sales Executive will cover Metro Chicago territory and is responsible for the prospecting, sales process, and closing of new contracts utilizing our array of services to, from, and within Canada.

The main focus for this position will be to develop new business opportunities, while serving as the primary point of contact for the client portfolio-- insuring customer’s needs are addressed in a timely fashion and that consistent contact is maintained on a regular schedule.

This is an opportunity to be part of a winning team and to contribute to the success of our growing company. Please apply to our opportunity if you feel this is the right fit for you.

REQUIREMENTS:
• You MUST HAVE selling expertise related to international parcel, expedited freight forwarding, Express, LTL/TL on a cross-border basis, in order to be considered.
• Canada Customs Brokerage is a plus.
• Proven track record of executing sales process and new business generation within formal purchasing, negotiation, and contracting structures.

Job Breakdown:

New Customer Acquisition:
• Win business with new customer logos within local territory footprint
• Create and implement market analysis to identify new business opportunities and increase market share through lead referrals
• Develop proficiency in Purolator sales process
• Develop target customer list
• Cold call and prospect target customer list

Base Business Support:
• Sell additional services to existing customer base, develop contacts and build relationships with these customer decision-makers
• Position Purolator service capabilities to customers in the account base, qualify and propose new services and negotiating rate increases
• Assess and analyze customer’s shipping needs and offer Purolator services and rates to gain additional business

General:
• Active engagement and participation in training (e.g. Product and Skills training)
• Increase Purolator’s presence within the local market through industry organization participation and special event venues
• Collaborate with internal functions such as Commercial, District and Network Operations as well as IT
• Applies a complete knowledge of all the organization’s products/services and policies to close sales
• Achieve weekly sales metrics
• Keeps thorough records and makes reports on all phases of activities, to include CRM
• Develop proficiency in Purolator sales tools (e.g. Salesforce, LinkedIn, Hoovers, etc.)
• Develop proficiency in Purolator internal systems (e.g. Concur travel and expense mgmt., Runzheimer, etc.)
• Overnight Travel
• Travel to U.S. HQ in New York and Corporate HQ in Canada, as needed
• Carry out other duties as appropriate and as assigned by his/her Manager

Experience:
• 4+ years of industrial or commercial outside sales experience
• 2+ years successful supply chain solution, small parcel and/or freight forwarding sales experience
• Logistics industry experience
• Proven record of expanding sales region and successful account management skills
• Track record of meeting and/or exceeding professional or personal goals
• Bachelor’s Degree preferred or equivalent work experience

Knowledge, Skills, and Abilities Requirements:
• Demonstrates an ability to think more broadly about supply chain solutions; consultative
• Passion for sales, and a drive to succeed
• Ability to build strong customer relationships
• Strong sales skills and proven success in closing new business opportunities
• Attention to detail and strong analytical ability
• Experience utilizing a CRM system, salesforce.com preferred
• Knowledge of sales process
• Demonstrates ability to sell unique concepts to all levels
• Demonstrates consistency of above average performance in current position in last 2 performance reviews
• Candidates must be legally eligible to work in the US
• Ability to travel as needed including driving to various work and/or customer locations, domestic travel, and possible international travel to Canada

Training:
• You will be introduced to Purolator International’s vision, core values, products and services.
• Your onboarding will include visiting the corporate headquarters, and learning the basics of our organization.
• Your first several weeks will include learning our business, products and services, our sales methodology, branch visits to learn and understand our operations first hand, and an introduction to our systems.

POSTING DETAILS

Posting Number: 61874

Hours of Work: 37.5

Job Code: 858

Location: ORD 1370 Hamilton Parkway

Reports to: Regional Sales Manager

Working Conditions: Office Environment

Purolator International, Inc. provides a competitive benefits package to employees and their families, including:
• Competitive Base Salary
• Quarterly Sales Incentive Bonus Plan
• 2x Salary Bonus Eligibility
• Sales Awards and Recognitions
• Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
• 401k with up to 6% Employer Company Match
• Employer Funded Life Insurance
• Disability/Income Protection
• Tuition Assistance
• Employer Funded Health Savings Account (H.S.A)
• Paid Time Off (Total of 29 days)

Purolator International is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International, Inc. is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Purolator International depends on our communities for public and business services that are critical to our success. We strive to always give back to the communities we belong to. A key component of the Purolator International’s culture is making valuable and charitable contributions as a company, regionally and as individuals.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolatorinternational.com
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