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qa
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EncryptedSite is Encrypted
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CountryHosted in United Kingdom
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CityKansas City, Missouri
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Latitude\Longitude39.1027 / -94.5778 Google Map
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Traffic rank#160,109 Site Rank
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Site age30 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#160,109
#160,109
Site age
30 yrs
30 yrs
Location
United Kingdom
United Kingdom
Newest job postings for qa
via MAXIMUS - ICIMS
posted_at: 1 day agoschedule_type: Full-time
Job Introduction
Maximus is currently looking for a Limited Service Quality Assurance Analyst. This position will be a work at home position. The position is responsible for auditing the auditor, facilitating calibration calls with quality staff and/or supervisors, and occasionally monitoring and evaluating CSR calls.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers’ Quality organization and will apply
Job Introduction
Maximus is currently looking for a Limited Service Quality Assurance Analyst. This position will be a work at home position. The position is responsible for auditing the auditor, facilitating calibration calls with quality staff and/or supervisors, and occasionally monitoring and evaluating CSR calls.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers’ Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO’s established requirements and internal customer service performance standards.
Hours of Operation:
Monday thru Friday and may be required to work some weekends, hours range from 8:00 AM - 8:00 PM (EST) – Candidate must be flexible and able to work any shift within the hours of... operation.
Job Summary
Essential Duties and Responsibilities:- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.- Provide feedback on call monitoring results.- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Minimum Requirements:- High School diploma or equivalent with 1-3 years of experience.- May have training or education in area of specialization.
Education and Experience Requirements
• Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards• Works with Customer Service Supervisors in assisting them in monitoring their team• Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures• Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client• Participates in calibration sessions with the client and complies with calibration results• Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff• Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures• Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
• Requires a High School Diploma or GED• Associate’s Degree preferred• At least 3 years of related experience in call center monitoring, quality assurance, and/or customer service• Knowledge of quality assurance and continuous improvement concepts, procedures, and processes• Ability to meet call monitoring deadlines and perform with skill and accuracy• Organizational, teamwork, and customer service skills. Must be able to prioritize and organize work and work successfully in a multi-task environment• Excellent interpersonal skills• Effective oral and written communication skills; strong typing ability required
Hours of Operation:
Monday thru Friday and may be required to work some weekends, hours range from 8:00 AM - 9:00 PM (EST) – Candidate must be flexible and able to work any shift within the hours of operation
• Remote Home Office Requirements:
- Desktop or Laptop Computer
• Windows 10 or Apple OS 10.5 or higher
• No tablets, iPads, netbooks, Chromebooks, or smart phones
- Private and Secure workspace from home
- Reliable wired internet connection with minimum download speed of 25 mbps and minimum upload speed of 10mbps (No Hotspots or Wifi)
- Wired USB headset and Webcam
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Posted Max
USD $26.44/Hr.
Posted Min
USD $16.20/Hr Show more details...
Maximus is currently looking for a Limited Service Quality Assurance Analyst. This position will be a work at home position. The position is responsible for auditing the auditor, facilitating calibration calls with quality staff and/or supervisors, and occasionally monitoring and evaluating CSR calls.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers’ Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO’s established requirements and internal customer service performance standards.
Hours of Operation:
Monday thru Friday and may be required to work some weekends, hours range from 8:00 AM - 8:00 PM (EST) – Candidate must be flexible and able to work any shift within the hours of... operation.
Job Summary
Essential Duties and Responsibilities:- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.- Provide feedback on call monitoring results.- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Minimum Requirements:- High School diploma or equivalent with 1-3 years of experience.- May have training or education in area of specialization.
Education and Experience Requirements
• Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards• Works with Customer Service Supervisors in assisting them in monitoring their team• Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures• Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client• Participates in calibration sessions with the client and complies with calibration results• Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff• Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures• Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
• Requires a High School Diploma or GED• Associate’s Degree preferred• At least 3 years of related experience in call center monitoring, quality assurance, and/or customer service• Knowledge of quality assurance and continuous improvement concepts, procedures, and processes• Ability to meet call monitoring deadlines and perform with skill and accuracy• Organizational, teamwork, and customer service skills. Must be able to prioritize and organize work and work successfully in a multi-task environment• Excellent interpersonal skills• Effective oral and written communication skills; strong typing ability required
Hours of Operation:
Monday thru Friday and may be required to work some weekends, hours range from 8:00 AM - 9:00 PM (EST) – Candidate must be flexible and able to work any shift within the hours of operation
• Remote Home Office Requirements:
- Desktop or Laptop Computer
• Windows 10 or Apple OS 10.5 or higher
• No tablets, iPads, netbooks, Chromebooks, or smart phones
- Private and Secure workspace from home
- Reliable wired internet connection with minimum download speed of 25 mbps and minimum upload speed of 10mbps (No Hotspots or Wifi)
- Wired USB headset and Webcam
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Posted Max
USD $26.44/Hr.
Posted Min
USD $16.20/Hr Show more details...
via Upwork
posted_at: 4 days agoschedule_type: Contractor and Temp worksalary: 10–30 an hourwork_from_home: 1
We are a rapidly growing software development company and we're looking to expand our team via contract-to-hire.
The ideal candidate is a driven, excellent QA tester...
We have a number of active projects and we are looking to have QA testing done across all of them.
We will start with one specific project and if we're happy with your work on this project, we have a number of other projects that we would like to expand your role to cover as well
We are a rapidly growing software development company and we're looking to expand our team via contract-to-hire.
The ideal candidate is a driven, excellent QA tester...
We have a number of active projects and we are looking to have QA testing done across all of them.
We will start with one specific project and if we're happy with your work on this project, we have a number of other projects that we would like to expand your role to cover as well Show more details...
The ideal candidate is a driven, excellent QA tester...
We have a number of active projects and we are looking to have QA testing done across all of them.
We will start with one specific project and if we're happy with your work on this project, we have a number of other projects that we would like to expand your role to cover as well Show more details...
via Salary.com
schedule_type: Full-time
Job Summary:
As the Residential Electrical Quality Assurance Technician, you will be responsible for physically inspecting residential houses to ensure that all lighting, devices, and equipment are wired, installed and working correctly according to Local and NEC Codes standards and are ready for inspection...
Supervisory Responsibilities:
• None
Duties/Responsibilities:
• Install boxes, wire, devices, lighting, breakers, and equipment according
Job Summary:
As the Residential Electrical Quality Assurance Technician, you will be responsible for physically inspecting residential houses to ensure that all lighting, devices, and equipment are wired, installed and working correctly according to Local and NEC Codes standards and are ready for inspection...
Supervisory Responsibilities:
• None
Duties/Responsibilities:
• Install boxes, wire, devices, lighting, breakers, and equipment according to the local NEC codes.
• Inspection and repair of electrical wiring, systems, fixtures in residential new construction homes.
• Reading and interpretation of technical drawings, and blueprints to identify where wiring is or should be placed.
• Troubleshoot and repair all circuitry in new home construction.
• Good communication and organization skills.
• Maintain safety standards.
• All other duties as assigned by supervisor.
Required Skills/Abilities:
• Understanding of local and federal regulations for safe electrical systems.
• Ability to read and execute blueprints and technical drawings.
• Ability and willingness to operate a company vehicle.
• Self-motivated and driven to get the job done to best of ability.
• Good work ethic and willingness to learn.
• Must have physical dexterity.
• Ability to communicate clearly.
• Organizational skills.
Education and Experience:
• 3 years of fast-paced residential electrical new construction experience required.
• Must have a valid Driver’s License and clean motor vehicle record.
Physical Requirements:
• Must possess own hand and power tools to execute electrical jobs.
• Must be able to lift up to 50 lbs. at times.
BENEFITS:
• Competitive payrates and paid EVERY Friday.
• Opportunity for advancement
• Competitive benefits package 1st of the month after 30 days
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program (EAP)
• Life Insurance and AD&D
• Basic Life Insurance – Company Paid for ALL Employees
• Educational Assistance
• 401k with a company match of 50% up to the first 4% of employee contributions, and paid vacation after 1 year Show more details...
As the Residential Electrical Quality Assurance Technician, you will be responsible for physically inspecting residential houses to ensure that all lighting, devices, and equipment are wired, installed and working correctly according to Local and NEC Codes standards and are ready for inspection...
Supervisory Responsibilities:
• None
Duties/Responsibilities:
• Install boxes, wire, devices, lighting, breakers, and equipment according to the local NEC codes.
• Inspection and repair of electrical wiring, systems, fixtures in residential new construction homes.
• Reading and interpretation of technical drawings, and blueprints to identify where wiring is or should be placed.
• Troubleshoot and repair all circuitry in new home construction.
• Good communication and organization skills.
• Maintain safety standards.
• All other duties as assigned by supervisor.
Required Skills/Abilities:
• Understanding of local and federal regulations for safe electrical systems.
• Ability to read and execute blueprints and technical drawings.
• Ability and willingness to operate a company vehicle.
• Self-motivated and driven to get the job done to best of ability.
• Good work ethic and willingness to learn.
• Must have physical dexterity.
• Ability to communicate clearly.
• Organizational skills.
Education and Experience:
• 3 years of fast-paced residential electrical new construction experience required.
• Must have a valid Driver’s License and clean motor vehicle record.
Physical Requirements:
• Must possess own hand and power tools to execute electrical jobs.
• Must be able to lift up to 50 lbs. at times.
BENEFITS:
• Competitive payrates and paid EVERY Friday.
• Opportunity for advancement
• Competitive benefits package 1st of the month after 30 days
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program (EAP)
• Life Insurance and AD&D
• Basic Life Insurance – Company Paid for ALL Employees
• Educational Assistance
• 401k with a company match of 50% up to the first 4% of employee contributions, and paid vacation after 1 year Show more details...
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