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Most recent job postings at Qualtrics
via Qualtrics
posted_at: 2 days agoschedule_type: Full-time
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good.
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
Qualtrics is looking for an SEO Intern to play a key role on our SEO and Digital Marketing teams. The SEO Intern will be responsible for supporting pipeline generation by executing our SEO and content strategy.
Expectations for Success
The ideal candidate is a university student pursuing a degree in marketing, business, public relations, digital media, or another related degree with an interest in building a career in digital marketing. This position will leverage strong problem solving skills to execute SEO strategies on all relevant search engines. Through careful tracking, and optimization, you will drive improved rankings and increased visibility leading to increased lead volume and pipeline generation to fuel growth for Qualtrics.
A Day in the Life
Responsibilities of the SEO intern will include the following:
• Editorial project management, which includes planning, maintaining, and managing a content calendar; holding stakeholders and contributors accountable to hitting due dates; and optimizing, scheduling, and posting content
• Partner with Global Growth Marketing, Industry Leads, and Global Content teams to create engaging content that helps prospects and customers understand the value and impact of Qualtrics products.
• Technical SEO audit analysis and resolution
• Performance analytics through Google Analytics to understanding how content is being consumed, what’s resonating, what’s driving results - and you’ll use this information to optimize our content efforts
• Development of new tests and strategies
• Prioritizing and initiating an evergreen in-house backlinking program to boost organic traffic to the pages on the Qualtrics site that matter the most.
Qualifications & Requirements
• Strong analytical skills
• College degree in progress (preferably incoming senior)
• Working knowledge of search engine optimization practices
• Proven ability to think creatively and strategically, and to identify and resolve problems
• Familiarity with Google Analytics
• Experience with Wordpress (or another content management system) and website optimization tools
• Basic knowledge of HTML/CSS a plus but not required
• Strong organizational and time management skills
• An intrigue for learning and a drive for problem resolution Show more details...
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
Qualtrics is looking for an SEO Intern to play a key role on our SEO and Digital Marketing teams. The SEO Intern will be responsible for supporting pipeline generation by executing our SEO and content strategy.
Expectations for Success
The ideal candidate is a university student pursuing a degree in marketing, business, public relations, digital media, or another related degree with an interest in building a career in digital marketing. This position will leverage strong problem solving skills to execute SEO strategies on all relevant search engines. Through careful tracking, and optimization, you will drive improved rankings and increased visibility leading to increased lead volume and pipeline generation to fuel growth for Qualtrics.
A Day in the Life
Responsibilities of the SEO intern will include the following:
• Editorial project management, which includes planning, maintaining, and managing a content calendar; holding stakeholders and contributors accountable to hitting due dates; and optimizing, scheduling, and posting content
• Partner with Global Growth Marketing, Industry Leads, and Global Content teams to create engaging content that helps prospects and customers understand the value and impact of Qualtrics products.
• Technical SEO audit analysis and resolution
• Performance analytics through Google Analytics to understanding how content is being consumed, what’s resonating, what’s driving results - and you’ll use this information to optimize our content efforts
• Development of new tests and strategies
• Prioritizing and initiating an evergreen in-house backlinking program to boost organic traffic to the pages on the Qualtrics site that matter the most.
Qualifications & Requirements
• Strong analytical skills
• College degree in progress (preferably incoming senior)
• Working knowledge of search engine optimization practices
• Proven ability to think creatively and strategically, and to identify and resolve problems
• Familiarity with Google Analytics
• Experience with Wordpress (or another content management system) and website optimization tools
• Basic knowledge of HTML/CSS a plus but not required
• Strong organizational and time management skills
• An intrigue for learning and a drive for problem resolution Show more details...
via Qualtrics
posted_at: 3 days agoschedule_type: Full-time
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good.
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The human desire to be heard and understood is universal. When we feel recognized and appreciated, it leaves a powerful impression on each of us. People want to work for, and do business with, organizations whose actions prove they truly understand what customers and employees want and need. Building deep rooted connections with people requires listening, understanding, and caring for each individual. In today’s digital world, it has to be done at scale. Creating these connections leads to customers who spend more, tell friends, and remain loyal. Employees who are more engaged, refer friends, and stay longer.
Turns out that being more human isn’t just good business, it’s how organizations break through.
Joining Qualtrics means becoming part of a team dedicated to building a technology that helps make business a little bit more human: https://www.qualtrics.com/weareforbreakthroughs/
A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on TACOS - Transparent, All-In, Customer Obsessed, One Team, and Scrappy. Without a doubt, this role will require the best work of your career.
The Challenge
The VP of Demand, Growth, & GTM will build the engine and strategy to fuel Qualtrics’ category leadership and expansion. You will grow demand for our products and services with executives around the globe.
You will be responsible for driving revenue growth through marketing and go-to-market execution, including:
• creating a comprehensive, innovative go-to-market strategy
• demand generation
• field marketing & events
• customer marketing
• partner marketing
• digital marketing
• marketing operations & strategy
• sales enablement
• regional marketing teams
• ownership of global marketing budget & ROI
The VP of Demand, Growth, & GTM is responsible for revenue growth across the business, while optimizing marketing efforts to drive additional leverage in the business through refining demand generation efforts and driving GTM efficiency. You will operate inclusively and collaboratively and spike in stakeholder partnership specifically with product, sales, all field operations, and will have complete ownership of pipeline management across the entire organization. You will work closely with Brand, Product Marketing, and our Chief Communications Officer in sharing our unique narrative.
You will lead, develop, motivate, and mentor a diverse global team of approximately 50 incredibly talented marketers around the world and report to the Chief Operating Officer.. You will have operated at an executive-level and has significant experience building cross-functional relationships.
You will be successful in this role if you are someone who is visionary, strategic, and can exhibit confidence in a humble and genuine manner. You embrace ambiguity and lead with empathy. You are a hands-on person who possesses the best combination of strategic thinking and drive to achieve results. You amplify ideas that can deliver successful business outcomes as a result.
Minimum Qualifications
• Visionary executive with proven track record of leading successful, high-growth organizations
• A minimum of 15 years of marketing experience in either enterprise SaaS or consumer tech companies as a senior leader
• Proven success in pipeline acquisition using creative and data-driven tactics
• Very strong aptitude for building iconic, omnichannel campaigns
• Deep understanding of audience targeting, media optimization, analytics and content marketing
• Experience building and fostering a diverse high-performance team culture
• Demonstrated success in diving transformation, change management, and scaled and up-leveled processes
• Highly collaborative, team oriented with high emotional intelligence
• Strong and clear communication skills and can partner with all levels to align cross functionally and deliver with speed
• Experience working cross-functionally to inspire deep global collaboration and partnership Show more details...
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The human desire to be heard and understood is universal. When we feel recognized and appreciated, it leaves a powerful impression on each of us. People want to work for, and do business with, organizations whose actions prove they truly understand what customers and employees want and need. Building deep rooted connections with people requires listening, understanding, and caring for each individual. In today’s digital world, it has to be done at scale. Creating these connections leads to customers who spend more, tell friends, and remain loyal. Employees who are more engaged, refer friends, and stay longer.
Turns out that being more human isn’t just good business, it’s how organizations break through.
Joining Qualtrics means becoming part of a team dedicated to building a technology that helps make business a little bit more human: https://www.qualtrics.com/weareforbreakthroughs/
A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on TACOS - Transparent, All-In, Customer Obsessed, One Team, and Scrappy. Without a doubt, this role will require the best work of your career.
The Challenge
The VP of Demand, Growth, & GTM will build the engine and strategy to fuel Qualtrics’ category leadership and expansion. You will grow demand for our products and services with executives around the globe.
You will be responsible for driving revenue growth through marketing and go-to-market execution, including:
• creating a comprehensive, innovative go-to-market strategy
• demand generation
• field marketing & events
• customer marketing
• partner marketing
• digital marketing
• marketing operations & strategy
• sales enablement
• regional marketing teams
• ownership of global marketing budget & ROI
The VP of Demand, Growth, & GTM is responsible for revenue growth across the business, while optimizing marketing efforts to drive additional leverage in the business through refining demand generation efforts and driving GTM efficiency. You will operate inclusively and collaboratively and spike in stakeholder partnership specifically with product, sales, all field operations, and will have complete ownership of pipeline management across the entire organization. You will work closely with Brand, Product Marketing, and our Chief Communications Officer in sharing our unique narrative.
You will lead, develop, motivate, and mentor a diverse global team of approximately 50 incredibly talented marketers around the world and report to the Chief Operating Officer.. You will have operated at an executive-level and has significant experience building cross-functional relationships.
You will be successful in this role if you are someone who is visionary, strategic, and can exhibit confidence in a humble and genuine manner. You embrace ambiguity and lead with empathy. You are a hands-on person who possesses the best combination of strategic thinking and drive to achieve results. You amplify ideas that can deliver successful business outcomes as a result.
Minimum Qualifications
• Visionary executive with proven track record of leading successful, high-growth organizations
• A minimum of 15 years of marketing experience in either enterprise SaaS or consumer tech companies as a senior leader
• Proven success in pipeline acquisition using creative and data-driven tactics
• Very strong aptitude for building iconic, omnichannel campaigns
• Deep understanding of audience targeting, media optimization, analytics and content marketing
• Experience building and fostering a diverse high-performance team culture
• Demonstrated success in diving transformation, change management, and scaled and up-leveled processes
• Highly collaborative, team oriented with high emotional intelligence
• Strong and clear communication skills and can partner with all levels to align cross functionally and deliver with speed
• Experience working cross-functionally to inspire deep global collaboration and partnership Show more details...
via Qualtrics
posted_at: 9 hours agoschedule_type: Full-time
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good.
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
The Senior Manager of People Business Operations & Change Management will be responsible for driving Global People Business Operations & Program Management. They will lead strategic projects & initiatives across the People team, and improve communication and change management of strategic programs/projects in the People organization.
Expectations for Success
• Partner in building the strategy for the People organization.
• Build comprehensive project plans, including change management strategy and execution, to implement new or enhanced projects and programs.
• Identify and operationalize the operating rhythms of the org including quarterly business reviews and town halls.
• Partner with the People Leadership and Finance teams to manage headcount and budget across the organization.
• Closely partner with the Chief People Officer on other projects as needed.
• Be the lead for the People team to plan and execute M&A due diligence, employee notifications, communications, integration and post-close activities, such as Day 1, onboarding, 90-day employee pulses and tracking key talent related to M&A (when applicable).
Qualifications & Requirements
• 10+ years of experience driving complex, large scale, global projects with a minimum of 4 years of experience in business operations, and/or program management. M&A integration experience a plus.
• Strong project management skills throughout the entire life of a project, including defining the project, identifying required resources, selecting and training the team, monitoring deliverables and performance against objectives, making adjustments where necessary, providing feedback and recognition, delivering the final “product” and creating process documentation.
• Experience building and executing change management strategy, including identifying sponsors, developing the training, managing through resistance, tracking progress and analyzing results.
• Communicate in a way that informs, educates, and inspires teams – leads to teams of employees at various levels who are not direct reports.
• Strong time management, organization and prioritization skills and the ability to work to tight deadlines.
• Experience in a matrix organization. Experience leading, managing and participating in cross functional projects.
• Demonstrated ability to manage cross-functional teams and drive effective process management.
• Excellent written and verbal communication skills.
• Comfort with ambiguity and motivated to solve complex problems.
• Cross cultural awareness and emotional intelligence.
• Ability to work independently and with a team.
• Growth mindset.
Learn more about our People Team!
https://www.qualtrics.com/careers/us/en/people-team
What differentiates us from other companies:
• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
• We believe in sharing Qualtrics success which is part of the compensation for all employees
To learn more about what we value read about it directly from our employees Qualtrics Life stories Show more details...
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
The Senior Manager of People Business Operations & Change Management will be responsible for driving Global People Business Operations & Program Management. They will lead strategic projects & initiatives across the People team, and improve communication and change management of strategic programs/projects in the People organization.
Expectations for Success
• Partner in building the strategy for the People organization.
• Build comprehensive project plans, including change management strategy and execution, to implement new or enhanced projects and programs.
• Identify and operationalize the operating rhythms of the org including quarterly business reviews and town halls.
• Partner with the People Leadership and Finance teams to manage headcount and budget across the organization.
• Closely partner with the Chief People Officer on other projects as needed.
• Be the lead for the People team to plan and execute M&A due diligence, employee notifications, communications, integration and post-close activities, such as Day 1, onboarding, 90-day employee pulses and tracking key talent related to M&A (when applicable).
Qualifications & Requirements
• 10+ years of experience driving complex, large scale, global projects with a minimum of 4 years of experience in business operations, and/or program management. M&A integration experience a plus.
• Strong project management skills throughout the entire life of a project, including defining the project, identifying required resources, selecting and training the team, monitoring deliverables and performance against objectives, making adjustments where necessary, providing feedback and recognition, delivering the final “product” and creating process documentation.
• Experience building and executing change management strategy, including identifying sponsors, developing the training, managing through resistance, tracking progress and analyzing results.
• Communicate in a way that informs, educates, and inspires teams – leads to teams of employees at various levels who are not direct reports.
• Strong time management, organization and prioritization skills and the ability to work to tight deadlines.
• Experience in a matrix organization. Experience leading, managing and participating in cross functional projects.
• Demonstrated ability to manage cross-functional teams and drive effective process management.
• Excellent written and verbal communication skills.
• Comfort with ambiguity and motivated to solve complex problems.
• Cross cultural awareness and emotional intelligence.
• Ability to work independently and with a team.
• Growth mindset.
Learn more about our People Team!
https://www.qualtrics.com/careers/us/en/people-team
What differentiates us from other companies:
• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
• We believe in sharing Qualtrics success which is part of the compensation for all employees
To learn more about what we value read about it directly from our employees Qualtrics Life stories Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good.
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
XM Success Federal Leader
The Challenge
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face.
Qualtrics is seeking a Federal Government XM Success Leader to build and grow a team of world-class XM Success Consultants. Our Federal team partners closely with government customers to drive long-term success and deliver meaningful impact for citizens and employees. From strategic program design to ongoing adoption and maturity, we work alongside senior leaders to deliver sustainable program excellence. If you have 10+ years of customer-facing experience, have the ability to build positive executive relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.
The Expectation for Success
You will know you are doing an extraordinary job when your Federal customers renew and expand their usage of Qualtrics. You have excellent organizational skills to juggle multiple priorities and are a great leader who empathizes with your team members and customers. You are inventive in the face of challenges. Along with helping your customers, you will help your direct reports be successful and grow in their roles. You use your expertise to consult on best practices, and refuse to give up until our clients succeed.
A Day in the Life
• Grow and lead a diverse, high performing, and quickly-growing team of world-class XM Success Consultants
• Drive XM Success in the Federal Government Business Segment focused on renewing and growing our current customer base, assuming revenue responsibility for one of our fast growing segments. Define and execute your team’s strategy for maturing and expanding the portfolio of Federal public sector customer accounts.
• Build and manage relationships with senior executives at our customer organizations to drive program governance, build customer advocacy and generate program success stories. Be a thought leader and customer advocate with partners to elevate the adoption of experience management (XM) within the Federal Government.
• As a member of the XM Success leadership team, help to guide and mature our XM Success function, specifically within the Federal space. Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest growing segments in the experience economy.
• Work with cross-functional counterparts in Sales, Product Management, Engineering and Professional Services to evolve and scale our global service offerings, mature our industry-leading platform, fine-tune our go-to-market motion and improve the overall customer experience.
• Communicate team impact and results to key stakeholders across Qualtrics.
• Develop a strong knowledge of the entire suite of Qualtrics solutions and their application to Federal use cases.
Minimum Qualifications
• 10+ years experience in a combination of strategy, consulting, operations, product management, or an equivalent field.
• Experience working with clients in the Federal Government is a must.
• Well versed in Federal processes, regulations, government security standards and practices.
• Past experience in leading successful teams.
• Client relationship management experience, including having worked directly with C-level/Senior Director+ level stakeholders
• Passion for coaching and mentoring high-performing team members, aimed at developing and accelerating the skills and career trajectory of your team members.
• Proven track record of successfully building scalable business operations and delivering key business results.
• Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end.
• Ability to utilize data and metrics to communicate strategy to internal stakeholders and external clients.
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity.
• Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
• Ability to have scale impact across the business, thinking holistically about the industry and Qualtrics partnership with our customer base.
• Bachelor’s degree with a concentration in science, technology, engineering, commerce, business , public administration, public policy or a related field.
What Differentiates Us From Other Companies
• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office Show more details...
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
XM Success Federal Leader
The Challenge
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face.
Qualtrics is seeking a Federal Government XM Success Leader to build and grow a team of world-class XM Success Consultants. Our Federal team partners closely with government customers to drive long-term success and deliver meaningful impact for citizens and employees. From strategic program design to ongoing adoption and maturity, we work alongside senior leaders to deliver sustainable program excellence. If you have 10+ years of customer-facing experience, have the ability to build positive executive relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.
The Expectation for Success
You will know you are doing an extraordinary job when your Federal customers renew and expand their usage of Qualtrics. You have excellent organizational skills to juggle multiple priorities and are a great leader who empathizes with your team members and customers. You are inventive in the face of challenges. Along with helping your customers, you will help your direct reports be successful and grow in their roles. You use your expertise to consult on best practices, and refuse to give up until our clients succeed.
A Day in the Life
• Grow and lead a diverse, high performing, and quickly-growing team of world-class XM Success Consultants
• Drive XM Success in the Federal Government Business Segment focused on renewing and growing our current customer base, assuming revenue responsibility for one of our fast growing segments. Define and execute your team’s strategy for maturing and expanding the portfolio of Federal public sector customer accounts.
• Build and manage relationships with senior executives at our customer organizations to drive program governance, build customer advocacy and generate program success stories. Be a thought leader and customer advocate with partners to elevate the adoption of experience management (XM) within the Federal Government.
• As a member of the XM Success leadership team, help to guide and mature our XM Success function, specifically within the Federal space. Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest growing segments in the experience economy.
• Work with cross-functional counterparts in Sales, Product Management, Engineering and Professional Services to evolve and scale our global service offerings, mature our industry-leading platform, fine-tune our go-to-market motion and improve the overall customer experience.
• Communicate team impact and results to key stakeholders across Qualtrics.
• Develop a strong knowledge of the entire suite of Qualtrics solutions and their application to Federal use cases.
Minimum Qualifications
• 10+ years experience in a combination of strategy, consulting, operations, product management, or an equivalent field.
• Experience working with clients in the Federal Government is a must.
• Well versed in Federal processes, regulations, government security standards and practices.
• Past experience in leading successful teams.
• Client relationship management experience, including having worked directly with C-level/Senior Director+ level stakeholders
• Passion for coaching and mentoring high-performing team members, aimed at developing and accelerating the skills and career trajectory of your team members.
• Proven track record of successfully building scalable business operations and delivering key business results.
• Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end.
• Ability to utilize data and metrics to communicate strategy to internal stakeholders and external clients.
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity.
• Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
• Ability to have scale impact across the business, thinking holistically about the industry and Qualtrics partnership with our customer base.
• Bachelor’s degree with a concentration in science, technology, engineering, commerce, business , public administration, public policy or a related field.
What Differentiates Us From Other Companies
• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office Show more details...
via LinkedIn
posted_at: 11 hours agoschedule_type: Contractor
• Net/SQL/Qualtrics Programmer ( URGENT Replacement Role ) Location: Remote within the State of Texas. ( Candidates Must be in Texas Only ) Direct Client: Texas Education Agency Duration: 2+ Years Exp: Minimum 10+ Years Must NOTE: Candidate Work with Education Domain Client Highly Preferable Due: 02/24/2023 Before 3:00 PM CST
Job Details...
The. Net/SQL/Qualtrics Programmer will perform advanced analysis and computer programming work involving
• Net/SQL/Qualtrics Programmer ( URGENT Replacement Role ) Location: Remote within the State of Texas. ( Candidates Must be in Texas Only ) Direct Client: Texas Education Agency Duration: 2+ Years Exp: Minimum 10+ Years Must NOTE: Candidate Work with Education Domain Client Highly Preferable Due: 02/24/2023 Before 3:00 PM CST
Job Details...
The. Net/SQL/Qualtrics Programmer will perform advanced analysis and computer programming work involving all technical aspects of creating and maintaining Qualtrics surveys and .Net Core/SQL Server applications to support the Texas Covid Learning Acceleration Supports Grants (TCLASS) program area. The position requires a combination of skills with Qualtrics survey development, .Net Core programming, and SQL Server query development/programming. This position will be developing Qualtrics surveys, and creating .Net Core console applications to process Qualtrics survey CSV files (and other types of data creating create data sets in SQL Server based on complex business logicexportingexport results to Excel spreadsheets. Work assignments follow a defined software development life cycle (SDLC) process using an Agile-like approach for completing code changes for defined releases.
Minimum Requirements
Proven technical expertise with C# (with .NET CORE)
Proficient in databases and SQL
Adept in technical design and implement code solutions
Experience in creating and administering decision-dependent online surveys (e.g., Survey Monkey, Qualtrics); or have the ability to quickly learn how to administer/create surveys in Qualtrics.
Experience working in an Agile development environment, planning, and participating in sprints Show more details...
Job Details...
The. Net/SQL/Qualtrics Programmer will perform advanced analysis and computer programming work involving all technical aspects of creating and maintaining Qualtrics surveys and .Net Core/SQL Server applications to support the Texas Covid Learning Acceleration Supports Grants (TCLASS) program area. The position requires a combination of skills with Qualtrics survey development, .Net Core programming, and SQL Server query development/programming. This position will be developing Qualtrics surveys, and creating .Net Core console applications to process Qualtrics survey CSV files (and other types of data creating create data sets in SQL Server based on complex business logicexportingexport results to Excel spreadsheets. Work assignments follow a defined software development life cycle (SDLC) process using an Agile-like approach for completing code changes for defined releases.
Minimum Requirements
Proven technical expertise with C# (with .NET CORE)
Proficient in databases and SQL
Adept in technical design and implement code solutions
Experience in creating and administering decision-dependent online surveys (e.g., Survey Monkey, Qualtrics); or have the ability to quickly learn how to administer/create surveys in Qualtrics.
Experience working in an Agile development environment, planning, and participating in sprints Show more details...
via LinkedIn
posted_at: 27 days agoschedule_type: Full-timework_from_home: 1
• Net/SQL/Qualtrics Programmer
Remote...
The .Net/SQL/Qualtrics Programmer will perform advanced analysis and computer programming work involving all technical aspects of creating and maintaining Qualtrics surveys and .Net Core/SQL Server applications to support the Texas Covid Learning Acceleration Supports Grants (TCLASS) program area. The position requires a combination of skills with Qualtrics survey development, .Net Core programming, and
• Net/SQL/Qualtrics Programmer
Remote...
The .Net/SQL/Qualtrics Programmer will perform advanced analysis and computer programming work involving all technical aspects of creating and maintaining Qualtrics surveys and .Net Core/SQL Server applications to support the Texas Covid Learning Acceleration Supports Grants (TCLASS) program area. The position requires a combination of skills with Qualtrics survey development, .Net Core programming, and SQL Server query development/programming. This position will be developing Qualtrics surveys, creating .Net Core console applications to process Qualtrics survey CSV files (and other types of data files), create data sets in SQL Server based on complex business logic, and export results to Excel spreadsheets. Work assignments follow a defined software development life cycle (SDLC) process using an Agile-like approach for completing code changes for defined releases.
Candidate Skills And Qualifications
Years
Required/Preferred
Experience
8
Required
Proven technical expertise with C# (with .NET CORE)
8
Required
Proficient in databases and SQL
8
Required
Adept in technical design and implement code solutions
2
Required
Experience in creating and administering decision-dependent online surveys (e.g., Survey Monkey, Qualtrics); or have the ability to quickly learn how to administer/create surveys in Qualtrics.
3
Preferred
Experience working in an Agile development environment, planning, and participating in sprints.
1
Preferred
Experience working with Client applications.
Thanks & regards,
Md Imtiaz
1601 N Harrison Ave, STE # 2B, Pierre, SD 57501
Phone: 605-776-2218 ext 116 | Direct: 214-758-7404|md.imtiaz@my3tech.com
F: (605) 609-2010 | W: www.my3tech.com
Certified Minority Business Enterprise (MBE)
An E-Verify Company
DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email Show more details...
Remote...
The .Net/SQL/Qualtrics Programmer will perform advanced analysis and computer programming work involving all technical aspects of creating and maintaining Qualtrics surveys and .Net Core/SQL Server applications to support the Texas Covid Learning Acceleration Supports Grants (TCLASS) program area. The position requires a combination of skills with Qualtrics survey development, .Net Core programming, and SQL Server query development/programming. This position will be developing Qualtrics surveys, creating .Net Core console applications to process Qualtrics survey CSV files (and other types of data files), create data sets in SQL Server based on complex business logic, and export results to Excel spreadsheets. Work assignments follow a defined software development life cycle (SDLC) process using an Agile-like approach for completing code changes for defined releases.
Candidate Skills And Qualifications
Years
Required/Preferred
Experience
8
Required
Proven technical expertise with C# (with .NET CORE)
8
Required
Proficient in databases and SQL
8
Required
Adept in technical design and implement code solutions
2
Required
Experience in creating and administering decision-dependent online surveys (e.g., Survey Monkey, Qualtrics); or have the ability to quickly learn how to administer/create surveys in Qualtrics.
3
Preferred
Experience working in an Agile development environment, planning, and participating in sprints.
1
Preferred
Experience working with Client applications.
Thanks & regards,
Md Imtiaz
1601 N Harrison Ave, STE # 2B, Pierre, SD 57501
Phone: 605-776-2218 ext 116 | Direct: 214-758-7404|md.imtiaz@my3tech.com
F: (605) 609-2010 | W: www.my3tech.com
Certified Minority Business Enterprise (MBE)
An E-Verify Company
DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email Show more details...
via Upwork
posted_at: 9 hours agoschedule_type: Contractorsalary: 30–55 an hourwork_from_home: 1
We are looking to contract one or two survey programmers with significant qualtrics experience. We would like to prioritise availability and ability to program on qualtrics complex surveys, with a preference for programmers with java knowledge.
We would require these services regularly, so there is the potential for a long term partnership.
We are looking to contract one or two survey programmers with significant qualtrics experience. We would like to prioritise availability and ability to program on qualtrics complex surveys, with a preference for programmers with java knowledge.
We would require these services regularly, so there is the potential for a long term partnership. Show more details...
We would require these services regularly, so there is the potential for a long term partnership. Show more details...
via Qualtrics
posted_at: 3 days agoschedule_type: Full-time
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good.
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
A Day in the Life
This position will focus on designing client programs and leading project teams to deliver successful customer experience programs that will bring impact to our customers. They will be a member of the Customer Experience (CX) services delivery function within Qualtrics.
The Delivery Team is at the heart of Qualtrics. The initial on boarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.
The Right Candidate
Leading Project Teams - They will have experience leading virtual project teams to deliver complex, large-scale customer feedback programs within global organizations.
Design Forward-Thinking Programs - As part of the Sales process, while also working with an advisory expert, this role will influence our customers to help them shape their customer feedback programs. They will be working with organizations that are both mature and immature in the customer experience space and will be able to recognize and adapt their advice accordingly. They will understand the significant industry shifts taking place in customer listening programs, and be able to design forward-thinking, innovative yet practical programs for customers.
Influence and Delight Customers - This person will have exceptional customer and project management skills and be able to build strong working relationships with clients at some of the largest organizations across the globe. They’ll also need to easily learn new technology!
Responsibilities:
• Partner with customers and Qualtrics team members to provide strategic project management expertise leading to the alignment of project goals between the customer and delivery team
• Utilize your experience and best practices in order to understand the customer and communicate effectively how the Qualtrics platform will address their challenges and enhance their program
• Build and maintain strong relationships with senior customer stakeholders on large projects. This role will gather an understanding of customer’s business objectives and strategic objectives and will act as an advisor
• Serve as the primary contact from the delivery leadership team for customer information, progress, issue resolution, and tracking
• Lead project teams consisting of project managers, technical consultants, and engineers, with the objective to deliver on project goals and objectives
• Conduct risk planning, monitoring, mitigation and reporting to stakeholders both during project delivery
• Develop quality management plans and principles for the team to adopt to ensure successful delivery and deployment of technology. This will include partnering with the customer on customer data transfer cadence, content and quality assurance processes to ensure outputs are aligned with business requirements and goals
• Contribute to product development by being the voice of our largest customers to the Qualtrics product team to help shape the product roadmap
• Support the sales process by discussing Qualtrics service offerings during sales presentations while providing input into proposals
• Deliver workshops to advise customers on successful CX programs and shape service offerings to achieve program goals
Successful candidates will possess most of the following qualifications:
• 10+ years experience designing and delivering on best practice software implementations in complex environments
• A blend of consulting experience, as well as internal-customer experience, is ideal, although candidates from either side will be considered
• Strong program management skills with the ability to plan project tasks/events and execute on these on time and on budget with quality at the forefront of everything you do
• Experience working with large and complex organizations with a proven track record for delivering projects with successful outcomes
• Strong experience running delivery workshops with customers to help them make key project decisions
• Consultative and relationship builder who can quickly understand customer needs and identify solutions to meet these requirements
• Willingness and ability to travel up to 25%
Qualtrics is an equal opportunity employer
Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status Show more details...
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
A Day in the Life
This position will focus on designing client programs and leading project teams to deliver successful customer experience programs that will bring impact to our customers. They will be a member of the Customer Experience (CX) services delivery function within Qualtrics.
The Delivery Team is at the heart of Qualtrics. The initial on boarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.
The Right Candidate
Leading Project Teams - They will have experience leading virtual project teams to deliver complex, large-scale customer feedback programs within global organizations.
Design Forward-Thinking Programs - As part of the Sales process, while also working with an advisory expert, this role will influence our customers to help them shape their customer feedback programs. They will be working with organizations that are both mature and immature in the customer experience space and will be able to recognize and adapt their advice accordingly. They will understand the significant industry shifts taking place in customer listening programs, and be able to design forward-thinking, innovative yet practical programs for customers.
Influence and Delight Customers - This person will have exceptional customer and project management skills and be able to build strong working relationships with clients at some of the largest organizations across the globe. They’ll also need to easily learn new technology!
Responsibilities:
• Partner with customers and Qualtrics team members to provide strategic project management expertise leading to the alignment of project goals between the customer and delivery team
• Utilize your experience and best practices in order to understand the customer and communicate effectively how the Qualtrics platform will address their challenges and enhance their program
• Build and maintain strong relationships with senior customer stakeholders on large projects. This role will gather an understanding of customer’s business objectives and strategic objectives and will act as an advisor
• Serve as the primary contact from the delivery leadership team for customer information, progress, issue resolution, and tracking
• Lead project teams consisting of project managers, technical consultants, and engineers, with the objective to deliver on project goals and objectives
• Conduct risk planning, monitoring, mitigation and reporting to stakeholders both during project delivery
• Develop quality management plans and principles for the team to adopt to ensure successful delivery and deployment of technology. This will include partnering with the customer on customer data transfer cadence, content and quality assurance processes to ensure outputs are aligned with business requirements and goals
• Contribute to product development by being the voice of our largest customers to the Qualtrics product team to help shape the product roadmap
• Support the sales process by discussing Qualtrics service offerings during sales presentations while providing input into proposals
• Deliver workshops to advise customers on successful CX programs and shape service offerings to achieve program goals
Successful candidates will possess most of the following qualifications:
• 10+ years experience designing and delivering on best practice software implementations in complex environments
• A blend of consulting experience, as well as internal-customer experience, is ideal, although candidates from either side will be considered
• Strong program management skills with the ability to plan project tasks/events and execute on these on time and on budget with quality at the forefront of everything you do
• Experience working with large and complex organizations with a proven track record for delivering projects with successful outcomes
• Strong experience running delivery workshops with customers to help them make key project decisions
• Consultative and relationship builder who can quickly understand customer needs and identify solutions to meet these requirements
• Willingness and ability to travel up to 25%
Qualtrics is an equal opportunity employer
Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status Show more details...
via Girlboss Jobs
posted_at: 7 days agoschedule_type: Full-time
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good.
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
As a Global Operations Manager at one of the world’s fastest growing B2B SaaS companies, you will combine your passion for hiring, developing and leading customer-facing teams with your ability to set the strategy and execution for new business processes. You should have a strong interest in (1) building elite teams; (2) driving operational best practices; (3) experience management ; and (4) product strategy.
Your team of 15 - 20 direct reports, Product Specialists, will serve as a talent incubator for significant roles across all functions at Qualtrics. Each year we hire fresh undergraduates from top universities who are top of their class (median GPA above a 3.7, strong extracurricular involvement, passion for research, etc.). You will mentor and coach these Product Specialists over the span of ~1-year as they grow in their understanding of the Qualtrics XM Platform™ while delivering world class customer support. Working closely with our Head of Global Operations and other cross functional leaders, you will help establish new global processes/policies to increase efficiencies and enhance the overall customer experience.
• **This is a hybrid role. The planned structure is to work 3 days per week in the Provo office and 2 days per week remotely.***
Primary Responsibilities
• Lead our team of high-performing Product Specialists to deliver excellent customer support.
• Provide coaching and mentorship to guide career development while accurately evaluating performance of team members and providing direct and actionable feedback.
• Partner with workforce and resource planning analysts on team capacity, forecasting, and resource allocation.
• Evaluate, embrace and implement new breakthrough technologies designed to deliver a customer experience that significantly outpaces the competition.
• Design and implement innovative global and scalable operational processes that increase efficiency and create raving fans using the Qualtrics XM Platform™.
• Partner closely with regional counterparts, Workforce Management, Finance, Global Operations, Sales, Account Management, Human Resources and other functional teams to drive initiatives to improve the customer experience.
• Navigate the delivery of support and client issue resolution and initiate new strategies to ensure that client issues are resolved promptly and thoroughly.
• Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics.
• Maintain an expert knowledge of the Qualtrics XM Platform™ and other products to drive improvements of product quality and enhanced customer experience.
• Develop new strategies and partner with fellow leaders to exceed hiring goals.
Minimum Qualifications
• 4-6 years of experience leading customer-facing teams with preference of exposure to multi-channel (voice/chat/email) customer touch points.
• Strong empathy for customers; employs a customer-backwards approach.
• Strong analytical skills; ability to interpret management intelligence and business intelligence to develop strategy and make recommendations.
• Employ a data-driven approach to managing and coaching your team; track record of exceeding targets, KPI’s, SLA’s.
• Self-starter capable of working concurrently across multiple projects in an energizing environment.
• Excellent analytical/problem-solving skills with a history of driving impact within an organization.
• Excellent interpersonal skills and a proven ability to develop people professionally.
• Willing to relocate to our Provo HQ and work on a hybrid model of 3 days per week in office and 2 days per week from home (post-COVID, subject to change as we monitor state/local guidelines).
Preferred Qualifications
• Prior experience in the enterprise SaaS industry and//or consulting.
• Global operations experience.
• MBA or advanced degree from a top-tier university.
Qualtrics is committed to the full inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic Show more details...
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
As a Global Operations Manager at one of the world’s fastest growing B2B SaaS companies, you will combine your passion for hiring, developing and leading customer-facing teams with your ability to set the strategy and execution for new business processes. You should have a strong interest in (1) building elite teams; (2) driving operational best practices; (3) experience management ; and (4) product strategy.
Your team of 15 - 20 direct reports, Product Specialists, will serve as a talent incubator for significant roles across all functions at Qualtrics. Each year we hire fresh undergraduates from top universities who are top of their class (median GPA above a 3.7, strong extracurricular involvement, passion for research, etc.). You will mentor and coach these Product Specialists over the span of ~1-year as they grow in their understanding of the Qualtrics XM Platform™ while delivering world class customer support. Working closely with our Head of Global Operations and other cross functional leaders, you will help establish new global processes/policies to increase efficiencies and enhance the overall customer experience.
• **This is a hybrid role. The planned structure is to work 3 days per week in the Provo office and 2 days per week remotely.***
Primary Responsibilities
• Lead our team of high-performing Product Specialists to deliver excellent customer support.
• Provide coaching and mentorship to guide career development while accurately evaluating performance of team members and providing direct and actionable feedback.
• Partner with workforce and resource planning analysts on team capacity, forecasting, and resource allocation.
• Evaluate, embrace and implement new breakthrough technologies designed to deliver a customer experience that significantly outpaces the competition.
• Design and implement innovative global and scalable operational processes that increase efficiency and create raving fans using the Qualtrics XM Platform™.
• Partner closely with regional counterparts, Workforce Management, Finance, Global Operations, Sales, Account Management, Human Resources and other functional teams to drive initiatives to improve the customer experience.
• Navigate the delivery of support and client issue resolution and initiate new strategies to ensure that client issues are resolved promptly and thoroughly.
• Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics.
• Maintain an expert knowledge of the Qualtrics XM Platform™ and other products to drive improvements of product quality and enhanced customer experience.
• Develop new strategies and partner with fellow leaders to exceed hiring goals.
Minimum Qualifications
• 4-6 years of experience leading customer-facing teams with preference of exposure to multi-channel (voice/chat/email) customer touch points.
• Strong empathy for customers; employs a customer-backwards approach.
• Strong analytical skills; ability to interpret management intelligence and business intelligence to develop strategy and make recommendations.
• Employ a data-driven approach to managing and coaching your team; track record of exceeding targets, KPI’s, SLA’s.
• Self-starter capable of working concurrently across multiple projects in an energizing environment.
• Excellent analytical/problem-solving skills with a history of driving impact within an organization.
• Excellent interpersonal skills and a proven ability to develop people professionally.
• Willing to relocate to our Provo HQ and work on a hybrid model of 3 days per week in office and 2 days per week from home (post-COVID, subject to change as we monitor state/local guidelines).
Preferred Qualifications
• Prior experience in the enterprise SaaS industry and//or consulting.
• Global operations experience.
• MBA or advanced degree from a top-tier university.
Qualtrics is committed to the full inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good.
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
Team Description
The Legal team at Qualtrics is a hard-working, fun-loving, and dynamic group. We focus on solving problems and empowering our business teams to run, not walk. We are always pragmatic—protecting the company from risks that really matter and never slowing it down over issues that are only theoretical. We get the opportunity to work with every department in the company as well as outside counsel, vendors, partners, and (most importantly) customers. We strive to avoid pretentiousness and instead focus on working hard, having fun, and delivering results.
Primary Responsibilities
• Advise and partner with internal stakeholders regarding all topics related to employment law including guidance regarding talent acquisition, compensation, health and welfare benefits, employee relations, workplace safety and litigation matters
• Draft and review employment agreement templates and company policies
• Identify and implement methods for improving and streamlining existing processes
• Manage outside counsel relationships and spend
“Must Haves”
• Juris Doctor (JD) degree
• Licensed to practice in at least one U.S. state
• 2 - 5 years relevant post-law school experience
• Experience advising about/litigating employment law topics
• Ownership, ownership, ownership
• Very talented and dedicated attorney with whom everyone loves working
“Nice to Haves”
• Experience at a top international law firm
• Graduate of a top law school
• Time in-house at a leading technology company
• Experience with employer-sponsored work visas
• Experience working with HR teams
• Experience working with international stakeholders
What Differentiates Us From Other Companies
• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
• We believe in sharing Qualtrics success which is part of the compensation for all employees Show more details...
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like... building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
Team Description
The Legal team at Qualtrics is a hard-working, fun-loving, and dynamic group. We focus on solving problems and empowering our business teams to run, not walk. We are always pragmatic—protecting the company from risks that really matter and never slowing it down over issues that are only theoretical. We get the opportunity to work with every department in the company as well as outside counsel, vendors, partners, and (most importantly) customers. We strive to avoid pretentiousness and instead focus on working hard, having fun, and delivering results.
Primary Responsibilities
• Advise and partner with internal stakeholders regarding all topics related to employment law including guidance regarding talent acquisition, compensation, health and welfare benefits, employee relations, workplace safety and litigation matters
• Draft and review employment agreement templates and company policies
• Identify and implement methods for improving and streamlining existing processes
• Manage outside counsel relationships and spend
“Must Haves”
• Juris Doctor (JD) degree
• Licensed to practice in at least one U.S. state
• 2 - 5 years relevant post-law school experience
• Experience advising about/litigating employment law topics
• Ownership, ownership, ownership
• Very talented and dedicated attorney with whom everyone loves working
“Nice to Haves”
• Experience at a top international law firm
• Graduate of a top law school
• Time in-house at a leading technology company
• Experience with employer-sponsored work visas
• Experience working with HR teams
• Experience working with international stakeholders
What Differentiates Us From Other Companies
• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
• We believe in sharing Qualtrics success which is part of the compensation for all employees Show more details...
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