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Most recent job postings at Rackspace Technology
via Lever
posted_at: 6 days agoschedule_type: Full-time
Customer Service Technician II
Shift: 100% night shift...
Candidate must have reliable power and internet.
Requirements: Certifications in relevant work
Candidate must have a relevant certification. (customer service, email protocols, Office 365 basics etc.)
PRIMARY RESPONSIBILITY: A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our
Customer Service Technician II
Shift: 100% night shift...
Candidate must have reliable power and internet.
Requirements: Certifications in relevant work
Candidate must have a relevant certification. (customer service, email protocols, Office 365 basics etc.)
PRIMARY RESPONSIBILITY: A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.
KNOWLEDGE/SKILLS/ABILITY: Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong desire to learn technologies. Outgoing personality with great attitude. Highly organized, quick learner, and an ability to work in a team environment. Possess strong written and verbal communication skills.
JOB COMPLEXITY: Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:
Email delivery troubleshooting
Spam/Security analysis and recommendations
Desktop Client/Mobile Device troubleshooting
Account and Billing related inquiries
Support users in use and troubleshooting of Microsoft products
SUPERVISION: Operates under moderate supervision until duties are learned.
EXPERIENCE/EDUCATION:
Required: High school diploma or equivalent. Ability to type 35+ wpm. Ability to handle multiple tasks and prioritize work in order to maintain a required high level of customer service. Must be detailed in documenting information and practice good follow-through techniques. Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility.
Preferred: Customer service and phone call experience. 0-6 months technical knowledge from education or job experience – basic e-mail troubleshooting. Experience with help desk/ticketing systems. Technical certifications MCSA for Office 365, A+, Network + are desirable.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
Shift: 100% night shift...
Candidate must have reliable power and internet.
Requirements: Certifications in relevant work
Candidate must have a relevant certification. (customer service, email protocols, Office 365 basics etc.)
PRIMARY RESPONSIBILITY: A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.
KNOWLEDGE/SKILLS/ABILITY: Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong desire to learn technologies. Outgoing personality with great attitude. Highly organized, quick learner, and an ability to work in a team environment. Possess strong written and verbal communication skills.
JOB COMPLEXITY: Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:
Email delivery troubleshooting
Spam/Security analysis and recommendations
Desktop Client/Mobile Device troubleshooting
Account and Billing related inquiries
Support users in use and troubleshooting of Microsoft products
SUPERVISION: Operates under moderate supervision until duties are learned.
EXPERIENCE/EDUCATION:
Required: High school diploma or equivalent. Ability to type 35+ wpm. Ability to handle multiple tasks and prioritize work in order to maintain a required high level of customer service. Must be detailed in documenting information and practice good follow-through techniques. Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility.
Preferred: Customer service and phone call experience. 0-6 months technical knowledge from education or job experience – basic e-mail troubleshooting. Experience with help desk/ticketing systems. Technical certifications MCSA for Office 365, A+, Network + are desirable.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
via Tarta.ai
posted_at: 1 day agoschedule_type: Full-time
As a full spectrum AWS integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies from migration strategy to operational excellence and immersive transformation. If you like a challenge, youll love it here, because were solving complex business problems... every day, building and promoting great technology
As a full spectrum AWS integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies from migration strategy to operational excellence and immersive transformation. If you like a challenge, youll love it here, because were solving complex business problems... every day, building and promoting great technology solutions that impact our customers success. The best part is, were committed to you and your growth, both professionally and personally. Overview As a Big Data Architect, you are passionate about data and technology solutions, are driven to learn about them and keep up with market evolution. You will play an active role in delivering modern data solutions for clients including data ingestion/data pipeline design and implementation, data warehouse & data lake architectures, cognitive computing and cloud services. You are enthusiastic about all things data, have strong problem-solving and analytical skills, are tech savvy and have a solid understanding of software development. If you get a thrill working with cutting-edge technology and love to help solve customers problems, wed love to hear from you. Its time to rethink the possible. Are you ready? About the role Data scientist or engineer experienced with leadership experience and familiarity with machine learning, data analytics, big data processing, data lakes & warehouses, and related technologies and architectures. Expected to lead and manage teams of data scientists and data engineers on various data and machine learning projects. Required experience developing solutions on a major cloud platform, as well as demonstrated people management experience. Expected skills to include cloud architecture design and implementation, as well as experience with machine learning tools and libraries. Expected to have demonstrated technical leadership in the development of multiple successful production solutions. Expected to have demonstrated people management skills with direct reports. Experience with neural networks, computer vision, language processing, big data processing, or other machine learning sub-domains is desired. Familiarity with data engineering languages and platforms, such as SQL, Spark or Hadoop, is desired. Familiarity with managed machine learning services on a major cloud platform is also desired. Candidate will be expected to lead projects to solve a variety of problems by developing cloud-based solutions for customers. Candidate should be able to work independently, demonstrate technical leadership and people management experience, and have excellent communication skills
Show more details...
via Lever
posted_at: 21 days agoschedule_type: Full-time
Specializes in growing existing customer spend and footprint with Onica by Rackspace. Responsible for providing customers with product solutions based on facts and understanding of customers' business needs and strategies. Owns opportunities through the full sales cycle from lead to close. Engage in solution-based selling with customers looking for sales/service/marketing solutions. Possess an... understanding of consulting and professional services.
Specializes in growing existing customer spend and footprint with Onica by Rackspace. Responsible for providing customers with product solutions based on facts and understanding of customers' business needs and strategies. Owns opportunities through the full sales cycle from lead to close. Engage in solution-based selling with customers looking for sales/service/marketing solutions. Possess an... understanding of consulting and professional services. May use experience and appreciation for professional services to understand the technology platform. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Onica is one of the fastest growing AWS Premier Partners in North America. As a full spectrum AWS integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.
If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.
Overview
As an AWS Premier Partner and leader in Cloud Consulting and Delivery Services we are always looking to increase our presence. Due to this continued growth we are seeking a sales focused Account Executive AWS to join our US team.
Job Summary
• This is a quota bearing sales role that manages the execution of go to market programs and stakeholders across the organization, driving revenue through sales and marketing activities. This position will be central and pivotal to driving change and activating a proactive, purposeful, and predictable Go-to-Market across technical, product, sales, and marketing organization in an effort to grow Rackspace revenue through our most strategic partnerships. Drives the full sales cycle to both win and grow share of wallet in strategic accounts for Rackspace. Utilizes industry and strategic knowledge to acquire new customers and drive new footprint in large, complex, strategic, business changing deals. Responsible for creating and nurturing relationships to expose AWS opportunities. Engage in solution- based selling with customers looking for sales/service/marketing solutions. Possess an understanding of consulting and professional services.
Key Responsibilities
• SALES CYCLE: 1 – 6 Months.
• SMB to MidMarket segment customers.
• Customer centric mindset, with the ability to interface with support team on a daily basis.
• Moderate to complex configurations.
• Sells to mid to upper-level management
• Architect high-level solutions as part of assembling an overall estimate cost of services for implementation.
• Coordinates with Account Manager to build simplified account plans.
• Coordinates with Marketing, Account Manager, and SDR to determine targeted marketing plays.
• Leads sales process for all Rackspace solutions.
• Seeks new opportunities within existing accounts.
• Meets virtually with qualified leads to better understand customer needs and provide proposals.
• Leads efforts to create proposal for solution to prove value add.
• Leads the negotiation, closure, and documentation of customer renewals for customers.
• Works with Account Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.
• Experienced professional using best practices and knowledge of internal or external business issues to improve products or services.
• Works independently, but receives some guidance and direction from manager then determines best approach to accomplish work.
• Acts as a resource for colleagues with less experience.
• Meets or exceeds sales targets.
• Meets or exceeds pipeline targets.
• Ensures documentation necessary for the deal is properly maintained and updated and provides leadership updates on status, resources, and financial information.
• Creates advocates out of clients by delivering fanatical customer experience and leverages client advocates to drive additional sales.
• Ensures all relevant data and reporting into CRM in timely fashion.
• Must have the experience and business savvy necessary to interact directly with CTO, CIO, VP and other senior roles within the customer organization.
• Must have the business connections to gain access to new customers through self-directed referrals and customer penetration activities.
• Requires solid understanding of the processes, procedures and systems used to accomplish the work and in-depth familiarity with the broader underlying concepts in own job family/job discipline. Applies understanding of how the team relates to other closely related areas to improve efficiency of own team.
Skills
• Able to effectively communicate over the phone, through email, and face-to-face.
• Able to communicate the same message in a different way to both technical and business-oriented people. Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.
• Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.
• Able to influence others in decision-making.
• Superior negotiation skills and the ability to negotiate with many personality types.
• Effective time management skills and the ability to work numerous projects at once.
• Strong problem-solving skills and a high level of patience and the ability to nurture.
• Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.
Education/Experience
• Bachelor's Degree in Sales, Marketing, Business or a related field required.
• At the manager’s discretion a High school diploma or equivalent plus an additional 4 years of relevant sales experience may substitute for the degree requirement.
• Requires 10 – 12 years successful B2B sales experience, including a minimum of 5 years of experience in technology or a related industry.
• Successful account management/IB sales experience, incorporating value/service selling in business or marketing required.
• Ideally 2+ years of experience in the product ecosystem either in Sales, Pre-Sales or Service Delivery.
• Experience in all facets of sales: outbound lead generation, follow up, pipeline management, training, and closing skills required.
• Documented success in closing revenue generating business and successful history working under a quota required.
Are you a Racker?
Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.
They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.
Rackers are inherently wired to solve problems and share ideas in small, nimble teams.
As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers.
Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family!
Why work at Rackspace Technology?
Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.
Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women.
Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow.
Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others.
Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.
#LI-BO1, #LI-Remote
"For applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
o The anticipated starting pay range of California, Washington state and New York City applicants for this role is $148,400- $261,030.
o The anticipated starting pay range of Colorado applicants for this role is $127,300- $223,960.
· These ranges for candidates may be modified in the future.
· Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.”
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
Onica is one of the fastest growing AWS Premier Partners in North America. As a full spectrum AWS integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.
If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.
Overview
As an AWS Premier Partner and leader in Cloud Consulting and Delivery Services we are always looking to increase our presence. Due to this continued growth we are seeking a sales focused Account Executive AWS to join our US team.
Job Summary
• This is a quota bearing sales role that manages the execution of go to market programs and stakeholders across the organization, driving revenue through sales and marketing activities. This position will be central and pivotal to driving change and activating a proactive, purposeful, and predictable Go-to-Market across technical, product, sales, and marketing organization in an effort to grow Rackspace revenue through our most strategic partnerships. Drives the full sales cycle to both win and grow share of wallet in strategic accounts for Rackspace. Utilizes industry and strategic knowledge to acquire new customers and drive new footprint in large, complex, strategic, business changing deals. Responsible for creating and nurturing relationships to expose AWS opportunities. Engage in solution- based selling with customers looking for sales/service/marketing solutions. Possess an understanding of consulting and professional services.
Key Responsibilities
• SALES CYCLE: 1 – 6 Months.
• SMB to MidMarket segment customers.
• Customer centric mindset, with the ability to interface with support team on a daily basis.
• Moderate to complex configurations.
• Sells to mid to upper-level management
• Architect high-level solutions as part of assembling an overall estimate cost of services for implementation.
• Coordinates with Account Manager to build simplified account plans.
• Coordinates with Marketing, Account Manager, and SDR to determine targeted marketing plays.
• Leads sales process for all Rackspace solutions.
• Seeks new opportunities within existing accounts.
• Meets virtually with qualified leads to better understand customer needs and provide proposals.
• Leads efforts to create proposal for solution to prove value add.
• Leads the negotiation, closure, and documentation of customer renewals for customers.
• Works with Account Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.
• Experienced professional using best practices and knowledge of internal or external business issues to improve products or services.
• Works independently, but receives some guidance and direction from manager then determines best approach to accomplish work.
• Acts as a resource for colleagues with less experience.
• Meets or exceeds sales targets.
• Meets or exceeds pipeline targets.
• Ensures documentation necessary for the deal is properly maintained and updated and provides leadership updates on status, resources, and financial information.
• Creates advocates out of clients by delivering fanatical customer experience and leverages client advocates to drive additional sales.
• Ensures all relevant data and reporting into CRM in timely fashion.
• Must have the experience and business savvy necessary to interact directly with CTO, CIO, VP and other senior roles within the customer organization.
• Must have the business connections to gain access to new customers through self-directed referrals and customer penetration activities.
• Requires solid understanding of the processes, procedures and systems used to accomplish the work and in-depth familiarity with the broader underlying concepts in own job family/job discipline. Applies understanding of how the team relates to other closely related areas to improve efficiency of own team.
Skills
• Able to effectively communicate over the phone, through email, and face-to-face.
• Able to communicate the same message in a different way to both technical and business-oriented people. Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.
• Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.
• Able to influence others in decision-making.
• Superior negotiation skills and the ability to negotiate with many personality types.
• Effective time management skills and the ability to work numerous projects at once.
• Strong problem-solving skills and a high level of patience and the ability to nurture.
• Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.
Education/Experience
• Bachelor's Degree in Sales, Marketing, Business or a related field required.
• At the manager’s discretion a High school diploma or equivalent plus an additional 4 years of relevant sales experience may substitute for the degree requirement.
• Requires 10 – 12 years successful B2B sales experience, including a minimum of 5 years of experience in technology or a related industry.
• Successful account management/IB sales experience, incorporating value/service selling in business or marketing required.
• Ideally 2+ years of experience in the product ecosystem either in Sales, Pre-Sales or Service Delivery.
• Experience in all facets of sales: outbound lead generation, follow up, pipeline management, training, and closing skills required.
• Documented success in closing revenue generating business and successful history working under a quota required.
Are you a Racker?
Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.
They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.
Rackers are inherently wired to solve problems and share ideas in small, nimble teams.
As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers.
Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family!
Why work at Rackspace Technology?
Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.
Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women.
Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow.
Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others.
Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.
#LI-BO1, #LI-Remote
"For applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
o The anticipated starting pay range of California, Washington state and New York City applicants for this role is $148,400- $261,030.
o The anticipated starting pay range of Colorado applicants for this role is $127,300- $223,960.
· These ranges for candidates may be modified in the future.
· Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.”
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
via SmartRecruiters Job Search
schedule_type: Full-time
Company Description
Rackspace is a leading provider of IT as a service in today’s multi-cloud world. It delivers expert advice and integrated managed services across applications, data, security and infrastructure, including public and private clouds and managed hosting. Rackspace partners with every leading technology provider, including Alibaba, AWS, Google, Microsoft, OpenStack, Oracle, SAP... and VMware. The company is uniquely positioned to
Company Description
Rackspace is a leading provider of IT as a service in today’s multi-cloud world. It delivers expert advice and integrated managed services across applications, data, security and infrastructure, including public and private clouds and managed hosting. Rackspace partners with every leading technology provider, including Alibaba, AWS, Google, Microsoft, OpenStack, Oracle, SAP... and VMware. The company is uniquely positioned to provide unbiased expertise on which technologies will best serve each customer’s needs. Rackspace was named a leader in the 2018 Gartner Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide and has been honored by Fortune, Glassdoor and others as one of the best places to work. Based in San Antonio, Texas, Rackspace serves more than 140,000 business customers, including most of the Fortune 100, from data centers on five continents. Learn more at www.rackspace.com.
Job Description
• *US REMOTE** **WORK FROM HOME**
Rackspace Professional Services is helping customers solve business challenges using Kubernetes. RPS is seeking Kubernetes DevOps engineers who can help guide clients to the right architecture to meet their needs, design and build solutions, and steer developers towards best practices and patterns to containerize their applications. You'll be working on AWS, Azure, GCP, and OpenStack to deliver solutions to our customers, mentoring other talented engineers in k8s best practices, and solving problems in the realm of App Transformation, BigData, and IoT.
Work with us to solve customer business challenges by productionizing and standardizing home-grown k8s stacks so they autoheal and scale on demand. Help our customers rearchitect, refactor, and transform their applications to migrate into the cloud. Mentor the team as we grow and expand our container and Kubernetes offerings. Help other teams productize standard reference architectures so they are repeatable and stable.
You should have some experience with any of the following technologies:
• Container Orchestration systems such as Kubernetes, Mesos, Swarm or similar
• Service Discovery systems such as Etcd, Zookeeper, Consul or equivalent
• Networking systems like Envoy, Istio, flannel, or equivalent
• QC and monitoring systems like Twistlock, SonarQube, Prometheus, cAdvisor, DataDog
• Working knowledge of at least one of AWS, Azure, or GCP, both AKS/EKS/GKE or on-instance k8s deployments.
• Understanding of platform level concerns, such as configuration management, network request routing, blue/green or canary deployments, etc.
• Some interest in Operations concepts & technologies. (Automating Ops tasks using Chef, Puppet, Ansible, Yeoman, CloudFormation, Packer and Terraform. This is not an Ops position, but we are engineering solutions to automate Ops workflows.)
• Working knowledge of at least one of Jenkins, TeamCity, App Service Plan, CodePipeline, CircleCI, etc.
Qualifications
QUALIFICATIONS:
• Minimum 5 years experience developing software, with at least 2 years of experience using Docker, Kubernetes, and public cloud.
• Working knowledge of GoLang, Python, Java, Ruby, C# or Scala programming language(s).
• Working knowledge of a few RDBMS, NoSQL, and BigData solutions
• Understanding of data structures, code complexity analysis, concepts like Gof4 Design Patterns and CQRS.
EXPERIENCE/EDUCATION:
• High school diploma or equivalent required. Associate’s degree in technical field preferred.
• 5 - 7 years of relevant technical experience required, including a minimum of 2 years of engineering experience in migration, implementation, and production management.
• Advanced knowledge and experience across multiple technologies in a single domain (Cloud, Security, DevOps, etc).
• OS certification and Rackspace Cloud Savvy/Smart certification strongly preferred.
• At least one top tier technical certifications in a highly desired technology domain preferred.
• Occasional domestic travel, up to 50%.
Additional Information
All your information will be kept confidential according to EEO guidelines Show more details...
Rackspace is a leading provider of IT as a service in today’s multi-cloud world. It delivers expert advice and integrated managed services across applications, data, security and infrastructure, including public and private clouds and managed hosting. Rackspace partners with every leading technology provider, including Alibaba, AWS, Google, Microsoft, OpenStack, Oracle, SAP... and VMware. The company is uniquely positioned to provide unbiased expertise on which technologies will best serve each customer’s needs. Rackspace was named a leader in the 2018 Gartner Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide and has been honored by Fortune, Glassdoor and others as one of the best places to work. Based in San Antonio, Texas, Rackspace serves more than 140,000 business customers, including most of the Fortune 100, from data centers on five continents. Learn more at www.rackspace.com.
Job Description
• *US REMOTE** **WORK FROM HOME**
Rackspace Professional Services is helping customers solve business challenges using Kubernetes. RPS is seeking Kubernetes DevOps engineers who can help guide clients to the right architecture to meet their needs, design and build solutions, and steer developers towards best practices and patterns to containerize their applications. You'll be working on AWS, Azure, GCP, and OpenStack to deliver solutions to our customers, mentoring other talented engineers in k8s best practices, and solving problems in the realm of App Transformation, BigData, and IoT.
Work with us to solve customer business challenges by productionizing and standardizing home-grown k8s stacks so they autoheal and scale on demand. Help our customers rearchitect, refactor, and transform their applications to migrate into the cloud. Mentor the team as we grow and expand our container and Kubernetes offerings. Help other teams productize standard reference architectures so they are repeatable and stable.
You should have some experience with any of the following technologies:
• Container Orchestration systems such as Kubernetes, Mesos, Swarm or similar
• Service Discovery systems such as Etcd, Zookeeper, Consul or equivalent
• Networking systems like Envoy, Istio, flannel, or equivalent
• QC and monitoring systems like Twistlock, SonarQube, Prometheus, cAdvisor, DataDog
• Working knowledge of at least one of AWS, Azure, or GCP, both AKS/EKS/GKE or on-instance k8s deployments.
• Understanding of platform level concerns, such as configuration management, network request routing, blue/green or canary deployments, etc.
• Some interest in Operations concepts & technologies. (Automating Ops tasks using Chef, Puppet, Ansible, Yeoman, CloudFormation, Packer and Terraform. This is not an Ops position, but we are engineering solutions to automate Ops workflows.)
• Working knowledge of at least one of Jenkins, TeamCity, App Service Plan, CodePipeline, CircleCI, etc.
Qualifications
QUALIFICATIONS:
• Minimum 5 years experience developing software, with at least 2 years of experience using Docker, Kubernetes, and public cloud.
• Working knowledge of GoLang, Python, Java, Ruby, C# or Scala programming language(s).
• Working knowledge of a few RDBMS, NoSQL, and BigData solutions
• Understanding of data structures, code complexity analysis, concepts like Gof4 Design Patterns and CQRS.
EXPERIENCE/EDUCATION:
• High school diploma or equivalent required. Associate’s degree in technical field preferred.
• 5 - 7 years of relevant technical experience required, including a minimum of 2 years of engineering experience in migration, implementation, and production management.
• Advanced knowledge and experience across multiple technologies in a single domain (Cloud, Security, DevOps, etc).
• OS certification and Rackspace Cloud Savvy/Smart certification strongly preferred.
• At least one top tier technical certifications in a highly desired technology domain preferred.
• Occasional domestic travel, up to 50%.
Additional Information
All your information will be kept confidential according to EEO guidelines Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Specializes in growing existing customer spend and footprint with Onica by Rackspace. Responsible for providing customers with product solutions based on facts and understanding of customers' business needs and strategies. Owns opportunities through the full sales cycle from lead to close. Engage in solution-based selling with customers looking for sales/service/marketing solutions. Possess an... understanding of consulting and professional services.
Specializes in growing existing customer spend and footprint with Onica by Rackspace. Responsible for providing customers with product solutions based on facts and understanding of customers' business needs and strategies. Owns opportunities through the full sales cycle from lead to close. Engage in solution-based selling with customers looking for sales/service/marketing solutions. Possess an... understanding of consulting and professional services. May use experience and appreciation for professional services to understand the technology platform. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Onica is one of the fastest growing AWS Premier Partners in North America. As a full spectrum AWS integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.
If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.
Overview
As an AWS Premier Partner and leader in Cloud Consulting and Delivery Services we are always looking to increase our presence. Due to this continued growth we are seeking a sales focused Account Executive AWS to join our US team.
Job Summary
• This is a quota bearing sales role that manages the execution of go to market programs and stakeholders across the organization, driving revenue through sales and marketing activities. This position will be central and pivotal to driving change and activating a proactive, purposeful, and predictable Go-to-Market across technical, product, sales, and marketing organization in an effort to grow Rackspace revenue through our most strategic partnerships. Drives the full sales cycle to both win and grow share of wallet in strategic accounts for Rackspace. Utilizes industry and strategic knowledge to acquire new customers and drive new footprint in large, complex, strategic, business changing deals. Responsible for creating and nurturing relationships to expose AWS opportunities. Engage in solution- based selling with customers looking for sales/service/marketing solutions. Possess an understanding of consulting and professional services.
Key Responsibilities
• SALES CYCLE: 1 – 6 Months.
• SMB to MidMarket segment customers.
• Customer centric mindset, with the ability to interface with support team on a daily basis.
• Moderate to complex configurations.
• Sells to mid to upper-level management
• Architect high-level solutions as part of assembling an overall estimate cost of services for implementation.
• Coordinates with Account Manager to build simplified account plans.
• Coordinates with Marketing, Account Manager, and SDR to determine targeted marketing plays.
• Leads sales process for all Rackspace solutions.
• Seeks new opportunities within existing accounts.
• Meets virtually with qualified leads to better understand customer needs and provide proposals.
• Leads efforts to create proposal for solution to prove value add.
• Leads the negotiation, closure, and documentation of customer renewals for customers.
• Works with Account Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.
• Experienced professional using best practices and knowledge of internal or external business issues to improve products or services.
• Works independently, but receives some guidance and direction from manager then determines best approach to accomplish work.
• Acts as a resource for colleagues with less experience.
• Meets or exceeds sales targets.
• Meets or exceeds pipeline targets.
• Ensures documentation necessary for the deal is properly maintained and updated and provides leadership updates on status, resources, and financial information.
• Creates advocates out of clients by delivering fanatical customer experience and leverages client advocates to drive additional sales.
• Ensures all relevant data and reporting into CRM in timely fashion.
• Must have the experience and business savvy necessary to interact directly with CTO, CIO, VP and other senior roles within the customer organization.
• Must have the business connections to gain access to new customers through self-directed referrals and customer penetration activities.
• Requires solid understanding of the processes, procedures and systems used to accomplish the work and in-depth familiarity with the broader underlying concepts in own job family/job discipline. Applies understanding of how the team relates to other closely related areas to improve efficiency of own team.
Skills
• Able to effectively communicate over the phone, through email, and face-to-face.
• Able to communicate the same message in a different way to both technical and business-oriented people. Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.
• Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.
• Able to influence others in decision-making.
• Superior negotiation skills and the ability to negotiate with many personality types.
• Effective time management skills and the ability to work numerous projects at once.
• Strong problem-solving skills and a high level of patience and the ability to nurture.
• Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.
Education/Experience
• Bachelor's Degree in Sales, Marketing, Business or a related field required.
• At the manager’s discretion a High school diploma or equivalent plus an additional 4 years of relevant sales experience may substitute for the degree requirement.
• Requires 10 – 12 years successful B2B sales experience, including a minimum of 5 years of experience in technology or a related industry.
• Successful account management/IB sales experience, incorporating value/service selling in business or marketing required.
• Ideally 2+ years of experience in the product ecosystem either in Sales, Pre-Sales or Service Delivery.
• Experience in all facets of sales: outbound lead generation, follow up, pipeline management, training, and closing skills required.
• Documented success in closing revenue generating business and successful history working under a quota required.
Are you a Racker?
Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.
They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.
Rackers are inherently wired to solve problems and share ideas in small, nimble teams.
As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers.
Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family!
Why work at Rackspace Technology?
Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.
Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women.
Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow.
Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others.
Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.
,
"For applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
• The anticipated starting pay range of California, Washington state and New York City applicants for this role is $148,400- $261,030 .
• The anticipated starting pay range of Colorado applicants for this role is $127,300- $223,960.
• These ranges for candidates may be modified in the future.
• Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.”
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
Onica is one of the fastest growing AWS Premier Partners in North America. As a full spectrum AWS integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.
If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.
Overview
As an AWS Premier Partner and leader in Cloud Consulting and Delivery Services we are always looking to increase our presence. Due to this continued growth we are seeking a sales focused Account Executive AWS to join our US team.
Job Summary
• This is a quota bearing sales role that manages the execution of go to market programs and stakeholders across the organization, driving revenue through sales and marketing activities. This position will be central and pivotal to driving change and activating a proactive, purposeful, and predictable Go-to-Market across technical, product, sales, and marketing organization in an effort to grow Rackspace revenue through our most strategic partnerships. Drives the full sales cycle to both win and grow share of wallet in strategic accounts for Rackspace. Utilizes industry and strategic knowledge to acquire new customers and drive new footprint in large, complex, strategic, business changing deals. Responsible for creating and nurturing relationships to expose AWS opportunities. Engage in solution- based selling with customers looking for sales/service/marketing solutions. Possess an understanding of consulting and professional services.
Key Responsibilities
• SALES CYCLE: 1 – 6 Months.
• SMB to MidMarket segment customers.
• Customer centric mindset, with the ability to interface with support team on a daily basis.
• Moderate to complex configurations.
• Sells to mid to upper-level management
• Architect high-level solutions as part of assembling an overall estimate cost of services for implementation.
• Coordinates with Account Manager to build simplified account plans.
• Coordinates with Marketing, Account Manager, and SDR to determine targeted marketing plays.
• Leads sales process for all Rackspace solutions.
• Seeks new opportunities within existing accounts.
• Meets virtually with qualified leads to better understand customer needs and provide proposals.
• Leads efforts to create proposal for solution to prove value add.
• Leads the negotiation, closure, and documentation of customer renewals for customers.
• Works with Account Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.
• Experienced professional using best practices and knowledge of internal or external business issues to improve products or services.
• Works independently, but receives some guidance and direction from manager then determines best approach to accomplish work.
• Acts as a resource for colleagues with less experience.
• Meets or exceeds sales targets.
• Meets or exceeds pipeline targets.
• Ensures documentation necessary for the deal is properly maintained and updated and provides leadership updates on status, resources, and financial information.
• Creates advocates out of clients by delivering fanatical customer experience and leverages client advocates to drive additional sales.
• Ensures all relevant data and reporting into CRM in timely fashion.
• Must have the experience and business savvy necessary to interact directly with CTO, CIO, VP and other senior roles within the customer organization.
• Must have the business connections to gain access to new customers through self-directed referrals and customer penetration activities.
• Requires solid understanding of the processes, procedures and systems used to accomplish the work and in-depth familiarity with the broader underlying concepts in own job family/job discipline. Applies understanding of how the team relates to other closely related areas to improve efficiency of own team.
Skills
• Able to effectively communicate over the phone, through email, and face-to-face.
• Able to communicate the same message in a different way to both technical and business-oriented people. Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.
• Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.
• Able to influence others in decision-making.
• Superior negotiation skills and the ability to negotiate with many personality types.
• Effective time management skills and the ability to work numerous projects at once.
• Strong problem-solving skills and a high level of patience and the ability to nurture.
• Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.
Education/Experience
• Bachelor's Degree in Sales, Marketing, Business or a related field required.
• At the manager’s discretion a High school diploma or equivalent plus an additional 4 years of relevant sales experience may substitute for the degree requirement.
• Requires 10 – 12 years successful B2B sales experience, including a minimum of 5 years of experience in technology or a related industry.
• Successful account management/IB sales experience, incorporating value/service selling in business or marketing required.
• Ideally 2+ years of experience in the product ecosystem either in Sales, Pre-Sales or Service Delivery.
• Experience in all facets of sales: outbound lead generation, follow up, pipeline management, training, and closing skills required.
• Documented success in closing revenue generating business and successful history working under a quota required.
Are you a Racker?
Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.
They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.
Rackers are inherently wired to solve problems and share ideas in small, nimble teams.
As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers.
Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family!
Why work at Rackspace Technology?
Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.
Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women.
Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow.
Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others.
Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.
,
"For applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
• The anticipated starting pay range of California, Washington state and New York City applicants for this role is $148,400- $261,030 .
• The anticipated starting pay range of Colorado applicants for this role is $127,300- $223,960.
• These ranges for candidates may be modified in the future.
• Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.”
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
via Lever
posted_at: 6 days agoschedule_type: Full-time
In this role you will be helping to grow the Rackspace Cloud data practice. You will be the expert in the region and support the delivery of our data projects on Azure. Our Data Architects are experienced technologists with technical depth and breadth, along with strong interpersonal skills. In this role, you will work directly with customers and our team to help enable innovation through... continuous, hands-on, deployment across technology
In this role you will be helping to grow the Rackspace Cloud data practice. You will be the expert in the region and support the delivery of our data projects on Azure. Our Data Architects are experienced technologists with technical depth and breadth, along with strong interpersonal skills. In this role, you will work directly with customers and our team to help enable innovation through... continuous, hands-on, deployment across technology stacks, will serve as the Data SME for our customers and be the focal touchpoint in engagements.
As the expert you’ll be involved in presenting to customers at events and promoting our capabilities to Azure. With a large Azure data team of over 200+ globally it is also an opportunity to mentor and shape the data practice during our growth phase.
More generally, Data Architect are the cornerstone of our delivery success, overseeing our most strategic accounts. They are empowered to make key delivery decisions and work closely with technical resources as well as our Engagement/Project Managers to ensure our customers experience successful outcomes.
If you get a thrill from working with cutting-edge technology and love to help solve customers’ problems, we’d love to hear from you.
Data Specialization:
• Lead, define and implement end-to-end modern data platforms in support of analytics and AI use cases
• Design and Drive reusable assets, growing Analytics and DevOps capabilities.
• Solution and deliver modern Data Platforms and Advanced Analytics solutions for clients.
• Collaborate with enterprise architects, data architects, ETL developers & engineers, data scientists, and information designers to lead identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities
• Address aspects such as data privacy & security, data ingestion & processing, data storage & compute, analytical & operational consumption, data modeling, data virtualization, self-service data preparation & analytics, AI enablement, and API integrations
• Be the technical liaison between customers and engineering teams
• Be a big data evangelist by educating a variety of customers on the value of cloud and data services
• Help support in pre-sales.
Key Requirements:
• 5+ years' experience leading engagements from design to implementation of creative data solutions leveraging the latest in Spark based modern data platforms on public cloud
• At least 4 full lifecycle data platform deployments on Azure using 1st party Services
• Strong Spark, SQL, Data Modeling, Data lakehouse concepts.
• Strong programming / scripting experience using python and scala.
• Strong experience using Data and AI tools such as Azure Storage, Stream Analytics, CosmosDB, SQL DW, Azure Databricks, Azure Data Catalog and Azure Data Factory.
• 5+ years' experience architecting solutions for optimal extraction, transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured, unstructured, and semi-structured using SQL, NoSQL and data pipelines for real-time, streaming, batch and on-demand workloads
• 3+ years' experience with analytics/data management strategy formulation, architectural blueprinting and effort estimation of analytics
• 5+ years working in cloud or multi-server complex environments. Extensive experience with Azure is required.
• Ability to simplify complex technical concepts into an easy-to-understand non-technical language to facilitate, communicate and interact with executives and business stakeholders
• Ability to deal with ambiguity by making the appropriate decisions considering the relative costs and benefits of potential actions.
• Experience with Agile development methods in data-oriented projects
• Experience with Dashboarding and Reporting Tools used in the industry (Tableau, Power BI, Qlik, etc.)
• Certifications in architecture, data engineering and development from Azure.
• Knowledge of software configuration management environments and tools such as JIRA, Git, Jenkins, TFS, Shell, PowerShell, Bitbucket.
Education:
• Bachelor's degree in Engineering, Computer Science, Information Systems, or Business required
• Experience may substitute for the degree requirement at a rate of 3 years’ experience for 1 year of education.
• High school diploma or equivalent required
The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $117,000-$188,500.
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on Benefits –offered.
#LI-VM1, #LI-Remote
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
As the expert you’ll be involved in presenting to customers at events and promoting our capabilities to Azure. With a large Azure data team of over 200+ globally it is also an opportunity to mentor and shape the data practice during our growth phase.
More generally, Data Architect are the cornerstone of our delivery success, overseeing our most strategic accounts. They are empowered to make key delivery decisions and work closely with technical resources as well as our Engagement/Project Managers to ensure our customers experience successful outcomes.
If you get a thrill from working with cutting-edge technology and love to help solve customers’ problems, we’d love to hear from you.
Data Specialization:
• Lead, define and implement end-to-end modern data platforms in support of analytics and AI use cases
• Design and Drive reusable assets, growing Analytics and DevOps capabilities.
• Solution and deliver modern Data Platforms and Advanced Analytics solutions for clients.
• Collaborate with enterprise architects, data architects, ETL developers & engineers, data scientists, and information designers to lead identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities
• Address aspects such as data privacy & security, data ingestion & processing, data storage & compute, analytical & operational consumption, data modeling, data virtualization, self-service data preparation & analytics, AI enablement, and API integrations
• Be the technical liaison between customers and engineering teams
• Be a big data evangelist by educating a variety of customers on the value of cloud and data services
• Help support in pre-sales.
Key Requirements:
• 5+ years' experience leading engagements from design to implementation of creative data solutions leveraging the latest in Spark based modern data platforms on public cloud
• At least 4 full lifecycle data platform deployments on Azure using 1st party Services
• Strong Spark, SQL, Data Modeling, Data lakehouse concepts.
• Strong programming / scripting experience using python and scala.
• Strong experience using Data and AI tools such as Azure Storage, Stream Analytics, CosmosDB, SQL DW, Azure Databricks, Azure Data Catalog and Azure Data Factory.
• 5+ years' experience architecting solutions for optimal extraction, transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured, unstructured, and semi-structured using SQL, NoSQL and data pipelines for real-time, streaming, batch and on-demand workloads
• 3+ years' experience with analytics/data management strategy formulation, architectural blueprinting and effort estimation of analytics
• 5+ years working in cloud or multi-server complex environments. Extensive experience with Azure is required.
• Ability to simplify complex technical concepts into an easy-to-understand non-technical language to facilitate, communicate and interact with executives and business stakeholders
• Ability to deal with ambiguity by making the appropriate decisions considering the relative costs and benefits of potential actions.
• Experience with Agile development methods in data-oriented projects
• Experience with Dashboarding and Reporting Tools used in the industry (Tableau, Power BI, Qlik, etc.)
• Certifications in architecture, data engineering and development from Azure.
• Knowledge of software configuration management environments and tools such as JIRA, Git, Jenkins, TFS, Shell, PowerShell, Bitbucket.
Education:
• Bachelor's degree in Engineering, Computer Science, Information Systems, or Business required
• Experience may substitute for the degree requirement at a rate of 3 years’ experience for 1 year of education.
• High school diploma or equivalent required
The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $117,000-$188,500.
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on Benefits –offered.
#LI-VM1, #LI-Remote
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
via Lever
schedule_type: Full-time
Key responsibilities:
• Performing 1st and 2nd line Technical & Operational Support for Datacentre and Hybrid Cloud customers
• Performing all the functions of the 'Customer Helpdesk' role working in shifts (24/7) and additionally providing in-depth technical support to customers through network using service/device monitoring and remote repair...
• Demonstrating excellent customer care skills (e.g. owning, driving and communicating)
• Following
Key responsibilities:
• Performing 1st and 2nd line Technical & Operational Support for Datacentre and Hybrid Cloud customers
• Performing all the functions of the 'Customer Helpdesk' role working in shifts (24/7) and additionally providing in-depth technical support to customers through network using service/device monitoring and remote repair...
• Demonstrating excellent customer care skills (e.g. owning, driving and communicating)
• Following Service Desk operation procedures, accurately logging all incidents and change tickets
• Managing supplier activities (e.g. driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
• Providing process improvement input wherever possible
• Performing system monitoring, proactive incident management
• Providing proactive jeopardy management
Soft skills:
• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
• Taking the responsibility and taking care of the consequences of making a decision
• Ability to find root causes of problems and to focus on their quick and efficient solution
• #LI-JP1
• #LI-Remote
Technical skills
• Required - Confident Windows and MS Office user
• Advantageous - Understanding of LAN/WAN Technology
• Advantageous - Understanding of Data centre and Cloud technologies (AWS, Azure)
• Advantageous - IT qualification (MS certified, CCNA, any cloud exam), experience with system monitoring tools (BCM, SCOM, Solarwinds)
• Advantageous - ITIL foundation certification
#LI-JP1
#LI-Remote
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
• Performing 1st and 2nd line Technical & Operational Support for Datacentre and Hybrid Cloud customers
• Performing all the functions of the 'Customer Helpdesk' role working in shifts (24/7) and additionally providing in-depth technical support to customers through network using service/device monitoring and remote repair...
• Demonstrating excellent customer care skills (e.g. owning, driving and communicating)
• Following Service Desk operation procedures, accurately logging all incidents and change tickets
• Managing supplier activities (e.g. driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
• Providing process improvement input wherever possible
• Performing system monitoring, proactive incident management
• Providing proactive jeopardy management
Soft skills:
• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
• Taking the responsibility and taking care of the consequences of making a decision
• Ability to find root causes of problems and to focus on their quick and efficient solution
• #LI-JP1
• #LI-Remote
Technical skills
• Required - Confident Windows and MS Office user
• Advantageous - Understanding of LAN/WAN Technology
• Advantageous - Understanding of Data centre and Cloud technologies (AWS, Azure)
• Advantageous - IT qualification (MS certified, CCNA, any cloud exam), experience with system monitoring tools (BCM, SCOM, Solarwinds)
• Advantageous - ITIL foundation certification
#LI-JP1
#LI-Remote
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
via Lever
schedule_type: Full-time
On a day-to-day basis, you will be helping customers distill large amounts of usage data into meaningful business intelligence. The goal is to help our clients develop into more mature and innovative consumers of the cloud.
Operation Administrator provides administrative support for the area; understands, reviews, drafts, and reviews contracts...
Recommends and implements contract updates and changes based on needs. Understands cloud technology
On a day-to-day basis, you will be helping customers distill large amounts of usage data into meaningful business intelligence. The goal is to help our clients develop into more mature and innovative consumers of the cloud.
Operation Administrator provides administrative support for the area; understands, reviews, drafts, and reviews contracts...
Recommends and implements contract updates and changes based on needs. Understands cloud technology (AWS) and policies related to processes and guidelines with contract delivery and contract servicing for cloud providers.
Owns the workflow of the contract, from drafting to fully executed. Has the expertise and interpersonal skills to navigate multiple stakeholder engagements through the process and can recommend improvements when needed while maintaining a library of contract templates and an archive of executed contracts.
Responsible for adhering to Rackspace security policies and procedures and any other relevant policies and standards as directed.
KEY RESPONSIBILITIES
Provides daily support for the area: operations, administration, and contract management.
Manage the contract workflow, from drafting (based on a template library) to full execution. Liaise with various stakeholders (e.g., sales, support, product, legal, finance, etc.) as needed to meet critically firm deadlines. Master the MSP vendor–customer contract relationship and processes while working on multiple contracts simultaneously in various stages. Ensures sales and support teams and/or other stakeholders understand and adhere to the various AWS (Amazon Web Services) or GCP (Google Cloud) policies, processes, and guidelines for contract delivery and contract servicing. Builds and maintains relationships with cloud partners, and internal or external stakeholders. Manages/tracks internal tickets related to contract delivery and contract servicing. Review/approve quotes through a quote management system ensuring contract alignment.
Evaluate and improve current processes and create new processes as technology and programs change while maintaining necessary documentation and wikis. Expected to collaborate daily with team members and other business units regularly across the organization. Expected to respond promptly to email/Slack/Teams. Communicating with the direct team regarding contract status and any additional pertinent updates. Be agile and learn to navigate the system, tools, and organization. Have a can-do attitude and eagerness to learn, grow and excel within Rackspace and the cloud industry.
KNOWLEDGE
• Detailed understanding of contracting process workflow
• Understanding and experience with flow-down obligations/requirements
• Some data analysis and the ability to turn data into insights
• Requires expanded conceptual knowledge in own job discipline and broader capabilities
• Understands key business drivers; uses this understanding to accomplish own work
• It is a plus if you have worked with cloud technology, terminology, and cloud ecosystem (AWS/ GCP)
SKILLS
• Strong project and time management skills: highly organized and version control adept.
• Detail oriented
• Comfortable working with data and presenting conclusions clearly
• Process driven with a self-starter mindset
• Collaborative in nature
• Excellent critical thinking and creative problem-solving abilities
• Flexible and adaptable to meet firm deadlines (specifically firm contract deadlines and/or end of the month)
Required Tools
• Microsoft Suite
• Adobe
• DocuSign
• Salesforce
• Jira
• Monday
• Slack
Important: You need to be based in Mexico
#LI-FP1, #LI-Remote
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
Operation Administrator provides administrative support for the area; understands, reviews, drafts, and reviews contracts...
Recommends and implements contract updates and changes based on needs. Understands cloud technology (AWS) and policies related to processes and guidelines with contract delivery and contract servicing for cloud providers.
Owns the workflow of the contract, from drafting to fully executed. Has the expertise and interpersonal skills to navigate multiple stakeholder engagements through the process and can recommend improvements when needed while maintaining a library of contract templates and an archive of executed contracts.
Responsible for adhering to Rackspace security policies and procedures and any other relevant policies and standards as directed.
KEY RESPONSIBILITIES
Provides daily support for the area: operations, administration, and contract management.
Manage the contract workflow, from drafting (based on a template library) to full execution. Liaise with various stakeholders (e.g., sales, support, product, legal, finance, etc.) as needed to meet critically firm deadlines. Master the MSP vendor–customer contract relationship and processes while working on multiple contracts simultaneously in various stages. Ensures sales and support teams and/or other stakeholders understand and adhere to the various AWS (Amazon Web Services) or GCP (Google Cloud) policies, processes, and guidelines for contract delivery and contract servicing. Builds and maintains relationships with cloud partners, and internal or external stakeholders. Manages/tracks internal tickets related to contract delivery and contract servicing. Review/approve quotes through a quote management system ensuring contract alignment.
Evaluate and improve current processes and create new processes as technology and programs change while maintaining necessary documentation and wikis. Expected to collaborate daily with team members and other business units regularly across the organization. Expected to respond promptly to email/Slack/Teams. Communicating with the direct team regarding contract status and any additional pertinent updates. Be agile and learn to navigate the system, tools, and organization. Have a can-do attitude and eagerness to learn, grow and excel within Rackspace and the cloud industry.
KNOWLEDGE
• Detailed understanding of contracting process workflow
• Understanding and experience with flow-down obligations/requirements
• Some data analysis and the ability to turn data into insights
• Requires expanded conceptual knowledge in own job discipline and broader capabilities
• Understands key business drivers; uses this understanding to accomplish own work
• It is a plus if you have worked with cloud technology, terminology, and cloud ecosystem (AWS/ GCP)
SKILLS
• Strong project and time management skills: highly organized and version control adept.
• Detail oriented
• Comfortable working with data and presenting conclusions clearly
• Process driven with a self-starter mindset
• Collaborative in nature
• Excellent critical thinking and creative problem-solving abilities
• Flexible and adaptable to meet firm deadlines (specifically firm contract deadlines and/or end of the month)
Required Tools
• Microsoft Suite
• Adobe
• DocuSign
• Salesforce
• Jira
• Monday
• Slack
Important: You need to be based in Mexico
#LI-FP1, #LI-Remote
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
via NinjaJobs
posted_at: 7 days agoschedule_type: Full-time
Designs, develops, implements and troubleshoots various information system (IS) and cyber security software. Develops, tests and validates solutions to remediate exploitable conditions on devices such as web servers, mail servers, routers, firewalls and intrusion detection systems. Evaluates, codes and implements software fixes (patches) to address system vulnerabilities such as malicious code... (e.g., viruses), system exploitation using SQL injection,
Designs, develops, implements and troubleshoots various information system (IS) and cyber security software. Develops, tests and validates solutions to remediate exploitable conditions on devices such as web servers, mail servers, routers, firewalls and intrusion detection systems. Evaluates, codes and implements software fixes (patches) to address system vulnerabilities such as malicious code... (e.g., viruses), system exploitation using SQL injection, cross-site scripting, buffer overflows, parameter tampering, hidden field manipulation, cookie poisoning and web services manipulation. Conducts security assessments of systems and applications using penetration tests, ethical hacking tools and risk assessment/mediation methodologies to evaluate vulnerabilities.
• *Python Development Experience
• * OSCE Certifications
• * 10+ Years Experience
Knowledge
• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
• Solves complex problems
• Works independently, receives minimal guidance
• May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives
• Acts as a resource for colleagues with less experience
• Level at which career may stabilize for many years or until retirement
• Strong knowledge of most security concepts, and how they apply to various technologies.
• Strong foundational, or expert-level knowledge, in 2 of the following: System administration, networking, cloud platforms, programming, incident response and threat analysis.
• Serves as technical escalation point for system owner issues, and configuring new, complex systems for automated assessments.
• Interprets and prioritizes vulnerability scan results into remediation actions, and is able to follow through with tracking actions through to completion.
• Performs and recommends tools for performing vulnerability assessments on servers, workstations, web applications, containers, and other components.
• Familiar with vulnerabilities, remediation, and industry-standard classification schemes (CVE and CVSS) and how to prioritize this information for any given system.
• Performs assessments on web applications for common vulnerabilities (OWASP Top 10)
• Regularly performs penetration tests, using basic and intermediate testing using common TTPs across many technologies at an enterprise-level scale.
• Performs vulnerability assessments of systems, devices, and interfaces independently with high severity findings.
• Summarizes and prioritizes findings into reports with standard templates to present to stakeholders. Improves reporting as needed.
• Performs red team mission testing mechanisms, executing the missions from formulation to lessons learned.
• Good understanding of writing automation using common programming or scripting languages such as Python, Bash, PowerShell, or JavaScript to support data collection, organization, and analysis and vulnerability assessments.
• Experience with version control systems such as Git and interacting with REST APIs.
• Familiar with vulnerabilities, remediation, and industry-standard prioritization and classification schemes (CVE, CVSS, vendor criticality and risk scores) and the limitations of each.
• Understands vulnerability criticality and exploitation impact between various kinds of vulnerabilities across various related systems.
• Foundational understanding of the major compliance regulations, such as PCI, HIPAA, HITRUST, or FedRAMP, with a good understanding of some of the controls surrounding vulnerability management
Responsibilities
• Other Incidental tasks related to the job, as necessary.
• Serves as technical escalation point for system owner issues, and configuring new, complex systems for automated assessments.
• Interprets and prioritizes vulnerability scan results into remediation actions, and is able to follow through with tracking actions through to completion.
• Performs and recommends tools for performing vulnerability assessments on servers, workstations, web applications, containers, and other components.
• Familiar with vulnerabilities, remediation, and industry-standard classification schemes (CVE and CVSS) and how to prioritize this information for any given system.
• Performs assessments on web applications for common vulnerabilities (OWASP Top 10)
• Regularly performs penetration tests, using basic and intermediate testing using common TTPs across many technologies at an enterprise-level scale.
• Performs vulnerability assessments of systems, devices, and interfaces independently with high severity findings.
• Summarizes and prioritizes findings into reports with standard templates to present to stakeholders. Improves reporting as needed.
• Performs red team mission testing mechanisms, executing the missions from formulation to lessons learned.
• Good understanding of writing automation using common programming or scripting languages such as Python, Bash, PowerShell, or JavaScript to support data collection, organization, and analysis and vulnerability assessments.
• Experience with version control systems such as Git and interacting with REST APIs.
• Familiar with vulnerabilities, remediation, and industry-standard prioritization and classification schemes (CVE, CVSS, vendor criticality and risk scores) and the limitations of each.
• Understands vulnerability criticality and exploitation impact between various kinds of vulnerabilities across various related systems.
The following information is required by the Colorado Equal Pay Transparency Act, New York City Pay Transparency Act, Washington Pay Transparceny Act and California Pay Transparency Act. This applies only to individuals working in the state of Colorado, Washington, California and New York City. The anticipated starting pay range of Colorado, California, Washington and New York City applicants for this role is $111,118-$1349,100 for CO and $122,500 – $163,100 for NYC, WA and CA. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.
#LI-STORM
#LI-DNI
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
• *Python Development Experience
• * OSCE Certifications
• * 10+ Years Experience
Knowledge
• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
• Solves complex problems
• Works independently, receives minimal guidance
• May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives
• Acts as a resource for colleagues with less experience
• Level at which career may stabilize for many years or until retirement
• Strong knowledge of most security concepts, and how they apply to various technologies.
• Strong foundational, or expert-level knowledge, in 2 of the following: System administration, networking, cloud platforms, programming, incident response and threat analysis.
• Serves as technical escalation point for system owner issues, and configuring new, complex systems for automated assessments.
• Interprets and prioritizes vulnerability scan results into remediation actions, and is able to follow through with tracking actions through to completion.
• Performs and recommends tools for performing vulnerability assessments on servers, workstations, web applications, containers, and other components.
• Familiar with vulnerabilities, remediation, and industry-standard classification schemes (CVE and CVSS) and how to prioritize this information for any given system.
• Performs assessments on web applications for common vulnerabilities (OWASP Top 10)
• Regularly performs penetration tests, using basic and intermediate testing using common TTPs across many technologies at an enterprise-level scale.
• Performs vulnerability assessments of systems, devices, and interfaces independently with high severity findings.
• Summarizes and prioritizes findings into reports with standard templates to present to stakeholders. Improves reporting as needed.
• Performs red team mission testing mechanisms, executing the missions from formulation to lessons learned.
• Good understanding of writing automation using common programming or scripting languages such as Python, Bash, PowerShell, or JavaScript to support data collection, organization, and analysis and vulnerability assessments.
• Experience with version control systems such as Git and interacting with REST APIs.
• Familiar with vulnerabilities, remediation, and industry-standard prioritization and classification schemes (CVE, CVSS, vendor criticality and risk scores) and the limitations of each.
• Understands vulnerability criticality and exploitation impact between various kinds of vulnerabilities across various related systems.
• Foundational understanding of the major compliance regulations, such as PCI, HIPAA, HITRUST, or FedRAMP, with a good understanding of some of the controls surrounding vulnerability management
Responsibilities
• Other Incidental tasks related to the job, as necessary.
• Serves as technical escalation point for system owner issues, and configuring new, complex systems for automated assessments.
• Interprets and prioritizes vulnerability scan results into remediation actions, and is able to follow through with tracking actions through to completion.
• Performs and recommends tools for performing vulnerability assessments on servers, workstations, web applications, containers, and other components.
• Familiar with vulnerabilities, remediation, and industry-standard classification schemes (CVE and CVSS) and how to prioritize this information for any given system.
• Performs assessments on web applications for common vulnerabilities (OWASP Top 10)
• Regularly performs penetration tests, using basic and intermediate testing using common TTPs across many technologies at an enterprise-level scale.
• Performs vulnerability assessments of systems, devices, and interfaces independently with high severity findings.
• Summarizes and prioritizes findings into reports with standard templates to present to stakeholders. Improves reporting as needed.
• Performs red team mission testing mechanisms, executing the missions from formulation to lessons learned.
• Good understanding of writing automation using common programming or scripting languages such as Python, Bash, PowerShell, or JavaScript to support data collection, organization, and analysis and vulnerability assessments.
• Experience with version control systems such as Git and interacting with REST APIs.
• Familiar with vulnerabilities, remediation, and industry-standard prioritization and classification schemes (CVE, CVSS, vendor criticality and risk scores) and the limitations of each.
• Understands vulnerability criticality and exploitation impact between various kinds of vulnerabilities across various related systems.
The following information is required by the Colorado Equal Pay Transparency Act, New York City Pay Transparency Act, Washington Pay Transparceny Act and California Pay Transparency Act. This applies only to individuals working in the state of Colorado, Washington, California and New York City. The anticipated starting pay range of Colorado, California, Washington and New York City applicants for this role is $111,118-$1349,100 for CO and $122,500 – $163,100 for NYC, WA and CA. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.
#LI-STORM
#LI-DNI
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
via LinkedIn
posted_at: 21 days agoschedule_type: Full-timework_from_home: 1
Rackers: Valued members of a winning team Our employees, affectionately called “Rackers,” are our true strength and differentiator. As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes and Fortune. They... embody our Core Values, demonstrating that
Rackers: Valued members of a winning team Our employees, affectionately called “Rackers,” are our true strength and differentiator. As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes and Fortune. They... embody our Core Values, demonstrating that Fanatical Experience is:
• Excellence. We are an accountable, disciplined, high-performing company with proven results.
• Customer-driven. We are proactive, collaborative, and committed to success for our customers.
• Expertise. Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions.
• Agility. We adopt new technologies and evolve services to meet customers where they are in their journey.
• Compassion. We’re one team doing the right thing for our customers, communities, and each other.
Position Overview: As our Security Risk and Compliance Auditor you’ll act as an advocate in development of overall information security program globally. You’ll also create and perform global IT Risk and Compliance audits/assessments. You’ll have the opportunity to assist in development and execution of information security, compliance, and risk best practices globally through audits, assessments, and policymaking. You’ll be Primarily responsible keeping the Rackspace Government Services (RGS) organization compliant with both NIST 800-53 and FedRAMP security control frameworks.
Work Location: Work may be performed remotely from any of the 48 continental United States.
Key Duties And Responsibilities
• Maintain a FedRAMP Joint Authorization Board (JAB) authorized cloud platform’s System Security Plan (SSP) and FedRAMP authorization package components.
• Maintain compliance with NIST 800-53.
• Communicates and collaborates with a wide range of operations and support teams to establish, implement, and document Rackspace control, implementation(s).
• Governs the internal FedRAMP control activities to ensure management, technical, and operational controls are being executed without exception.
• Executes FedRAMP Continuous Monitoring program requirements and prepares artifacts to submit to authorizing officials.
• Observes, tests, and verifies control implementation across a cloud platform and where necessary orchestrates and monitors remediation and improvement projects and tasks.
• Serves as a FedRAMP compliance representative for Rackspace and interacts directly with federal authorizing officials and key agency stakeholders.
• Collect FedRAMP compliance evidence artifacts and present to auditors, customers, and federal agency key stakeholders.
• Serve as an internal subject matter expert on FedRAMP control scope, design, and interpretation to internal teams.
• Prepares for annual FedRAMP assessments, Significant Change Requests, and customer requested audits.
• Serves as the Rackspace primary Point of Contact (POC) for engaging with external FedRAMP assessors and audit teams.
• Manages risk remediation activities and associated Plan of Action and Milestone (POA&M) documentation.
• Required Knowledge, Skills, and Abilities (KSA’s):
• Advanced knowledge of the FedRAMP authorization and Continuous Monitoring programs and associated requirements.
• Advanced understanding of the NIST 800-53 and FedRAMP security control framework and associated control families and requirements.
• Intimately familiar with FedRAMP assessment processes, Plan of Action & Milestones (POA&M) management and working directly with FedRAMP authorizing officials.
• Experience with drafting policies and procedures, and system security plans (SSP’s)
Preferred KSA’s
• Prefer- Previous auditing experience from a 3rd Party Assessment Origination (3PAO)
• Previous CSP IaaS or PaaS experience
Required Experience/Education
• 6+ years of auditing and compliance experience
• High school diploma or equivalent required. Bachelor’s degree in Computer Science, Computer Studies, Information Technology, Information Security, or a related field is preferred.
Federal Investigation
• This role will be supporting our Federal Customers new hires will undergo a background investigation from the US Government.
• US Citizen is required.
Covid Protocol: Subject to applicable law, please be aware that this role includes a requirement that the individual be fully vaccinated against COVID-19 as a condition of employment. Rackspace will consider requests for accommodation or exemption to the vaccination requirement.
Pay And Benefits
• For applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
• The anticipated starting pay range of California, Washington state and New York City applicants for this role is $112,900 - $165,550.
• The anticipated starting pay range of Colorado applicants for this role is $96,800 - $142,010.
• Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus commissions, or other discretionary payments. The discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.
• Information on Rackspace benefits offered is here. https://rackspace.jobs/benefits/
The following information is required by the Colorado Equal Pay Transparency Act and the New York City Pay Transparency Act. This applies only to individuals working in the state of Colorado or in New York City. The anticipated starting pay range of Colorado and New York City applicants for this role is $96,100 - $137,060 for CO and $112,00 - $159,830 for NYC. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here. https://rackspace.jobs/benefits/
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
• Excellence. We are an accountable, disciplined, high-performing company with proven results.
• Customer-driven. We are proactive, collaborative, and committed to success for our customers.
• Expertise. Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions.
• Agility. We adopt new technologies and evolve services to meet customers where they are in their journey.
• Compassion. We’re one team doing the right thing for our customers, communities, and each other.
Position Overview: As our Security Risk and Compliance Auditor you’ll act as an advocate in development of overall information security program globally. You’ll also create and perform global IT Risk and Compliance audits/assessments. You’ll have the opportunity to assist in development and execution of information security, compliance, and risk best practices globally through audits, assessments, and policymaking. You’ll be Primarily responsible keeping the Rackspace Government Services (RGS) organization compliant with both NIST 800-53 and FedRAMP security control frameworks.
Work Location: Work may be performed remotely from any of the 48 continental United States.
Key Duties And Responsibilities
• Maintain a FedRAMP Joint Authorization Board (JAB) authorized cloud platform’s System Security Plan (SSP) and FedRAMP authorization package components.
• Maintain compliance with NIST 800-53.
• Communicates and collaborates with a wide range of operations and support teams to establish, implement, and document Rackspace control, implementation(s).
• Governs the internal FedRAMP control activities to ensure management, technical, and operational controls are being executed without exception.
• Executes FedRAMP Continuous Monitoring program requirements and prepares artifacts to submit to authorizing officials.
• Observes, tests, and verifies control implementation across a cloud platform and where necessary orchestrates and monitors remediation and improvement projects and tasks.
• Serves as a FedRAMP compliance representative for Rackspace and interacts directly with federal authorizing officials and key agency stakeholders.
• Collect FedRAMP compliance evidence artifacts and present to auditors, customers, and federal agency key stakeholders.
• Serve as an internal subject matter expert on FedRAMP control scope, design, and interpretation to internal teams.
• Prepares for annual FedRAMP assessments, Significant Change Requests, and customer requested audits.
• Serves as the Rackspace primary Point of Contact (POC) for engaging with external FedRAMP assessors and audit teams.
• Manages risk remediation activities and associated Plan of Action and Milestone (POA&M) documentation.
• Required Knowledge, Skills, and Abilities (KSA’s):
• Advanced knowledge of the FedRAMP authorization and Continuous Monitoring programs and associated requirements.
• Advanced understanding of the NIST 800-53 and FedRAMP security control framework and associated control families and requirements.
• Intimately familiar with FedRAMP assessment processes, Plan of Action & Milestones (POA&M) management and working directly with FedRAMP authorizing officials.
• Experience with drafting policies and procedures, and system security plans (SSP’s)
Preferred KSA’s
• Prefer- Previous auditing experience from a 3rd Party Assessment Origination (3PAO)
• Previous CSP IaaS or PaaS experience
Required Experience/Education
• 6+ years of auditing and compliance experience
• High school diploma or equivalent required. Bachelor’s degree in Computer Science, Computer Studies, Information Technology, Information Security, or a related field is preferred.
Federal Investigation
• This role will be supporting our Federal Customers new hires will undergo a background investigation from the US Government.
• US Citizen is required.
Covid Protocol: Subject to applicable law, please be aware that this role includes a requirement that the individual be fully vaccinated against COVID-19 as a condition of employment. Rackspace will consider requests for accommodation or exemption to the vaccination requirement.
Pay And Benefits
• For applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
• The anticipated starting pay range of California, Washington state and New York City applicants for this role is $112,900 - $165,550.
• The anticipated starting pay range of Colorado applicants for this role is $96,800 - $142,010.
• Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus commissions, or other discretionary payments. The discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.
• Information on Rackspace benefits offered is here. https://rackspace.jobs/benefits/
The following information is required by the Colorado Equal Pay Transparency Act and the New York City Pay Transparency Act. This applies only to individuals working in the state of Colorado or in New York City. The anticipated starting pay range of Colorado and New York City applicants for this role is $96,100 - $137,060 for CO and $112,00 - $159,830 for NYC. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here. https://rackspace.jobs/benefits/
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know Show more details...
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