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Most recent job postings at Redtail Technology
Customer Service Representative I
via Salary.com posted_at: 28 days agoschedule_type: Full-timework_from_home: 1
The Customer Service Representative provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. What will you do? The following reflects management’s definition of essential functions for this job but does not restrict... the tasks that may be assigned. Management may The Customer Service Representative provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. What will you do? The following reflects management’s definition of essential functions for this job but does not restrict... the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Answers incoming customer telephone calls in a courteous and professional manner. Responds to and investigates customer inquiries, concerns and issues in a timely and courteous manner. Provides customers with preventive maintenance and configuration recommendations. Records and routes customer requested changes in an appropriate manner. Escalates more complex inquiries to a higher level support team. Answers customer inquiries and provides accurate technical and/or product-related information. Researches, troubleshoots and resolves customer complaints, technical problems and/or billing issues. Follows up with customers consistently when necessary. Obtains customer feedback openly and without judgement. Effectively communicates customer issues, feedback and concerns to all applicable internal staff members. Documents support interactions, including details of inquiries, complaints, comments, and actions taken in customer database and/or Zendesk. Organizes and maintains file system, tickets assign to self and all correspondence. Maintains working knowledge of products and/or services. Prepares correspondence for company ticketing system as needed. Able to use one’s time effectively and productively. The ability to find quick and clever ways to overcome difficulties. Ability to prioritize and manage multiple tasks. Maintains prompt attendance and timeliness. Respond to all employee inquires in slack, via email, and phone. Actively respond in your team’s channels and engage in employee’s requests in a timely manner. Works under the close supervision of the Customer Service Manager(s). What do you need? High school diploma or equivalent and/or two years related experience. Possesses a basic understanding of the organization’s products and services. Excellent customer service skills (verbal and written) Commitment to excellence and high standards. Strong organizational skills; able to manage priorities and workflow. Ability to work independently and as a member of various teams and committees. Acute attention to detail and ability to troubleshoot effectively. Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm. Ability to effectively communicate with people at all levels and from various backgrounds. Ability to act and perform with urgency Obtain Orion Industry Certification #LI-AP1 #LI-Remote Salary Range: $17.37 - $24.46 The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more. About Us As One-Orion, we accomplish our best work by being personally accountable to each other and the clients we serve. We are creating a welcoming environment where everyone is respected, valued, and heard. Our willingness to disrupt ourselves, and the industry ensures we stay ahead of client expectations. Thinking differently is in our DNA – we innovate, push boundaries, reject the status quo, and relentlessly pursue transformative outcomes. It is our collective will to win that drives Orion’s success and powers success for our clients and everyone at Orion. At Orion, our work is driven by a shared mission to create beautiful technology, comprehensive investment management solutions, and flexible support services that empower financial professionals to realize their vision for success. For more than 20 years, the Orion brand has been synonymous with one thing: Innovation. Today, with more than 1,800 financial services firms served across our technology, investment, and services businesses, we are as determined as ever to push the boundaries of what’s possible to help our clients bring life to their vision for success. If you're ready to grow your career and work alongside amazing teammates, you've come to the right place. Click here to learn more Show more details...
Customer Service Representative
via Cutrona Architecture PLLC schedule_type: Full-time
Redtail Technology, Inc. is now hiring Customer Service Representative in Michigan. View job listing details and apply now. At Redtail Technology our goal is to have every one of our customers rave about our products and service Our main purpose is to create a positive experience for every customer so that they can have more productive and successful lives Our products support individuals in the financial industry We are looking for people who love Redtail Technology, Inc. is now hiring Customer Service Representative in Michigan. View job listing details and apply now. At Redtail Technology our goal is to have every one of our customers rave about our products and service Our main purpose is to create a positive experience for every customer so that they can have more productive and successful lives Our products support individuals in the financial industry We are looking for people who love to smile and make others days brighter We love people who know that details make all the difference like digging into problems and figuring them out and who find their groove in a fast paced environment This is not just a job this is your first step in a long lasting career where you will learn and grow with our team Customer Service Representative Requirements 1 years customer care supportexperience supporting web-based applications preferred Working knowledge of MS Officeexperience in help desk software ideal Technical or troubleshooting... background in a call center environment Who you are Enthusiastic You find the bright side and like showing it to our customers You love getting things done and fixing problems You can help our customers with issues quickly and you thrive in a busy environment Proactive You take initiative You like to push yourself to be the best you can be You help our customers with issues quickly and are responsible about following up on something youve started Quick Learner Youre curious about how things work You like learning You like teaching You like technology and the internet Flexible You understand that change is a great thing that only helps us grow You like multitasking Great Communicator You like talking on the phone You like writing emails and correspondence Youre clear concise and know how to make someone smile through messages Creative Troubleshooting unique issues is exciting Finding solutions to problems is your cup of tea Team player You love working in a team and cant imagine it any other way You truly care about the success of your fellow team members You dont mind taking a few minutes of your time to share what you know Leadership You are always looking for ways to grow individually and help others Youre dedicated and care about the success of our company You look for ways that we can improve What we offer A vibrant company culture and a dog-friendly work environment complete with a game room and a fully-stocked kitchen An extensive benefits package including medical dental vision 401 k LifeLTD good wages and many other fun perks Generous gym and smart phone reimbursement program A creative environment where we enjoy hanging out sharing ideas and learning from each other A mid-sized company that feels like a small community of friends Were interested in filling these positions quickly We have a few openings because we are growing If youre looking for a great place to work Apply today Show more details...