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via IWG | Careers
posted_at: 1 day agoschedule_type: Full-time
Community Associate
NC, Charlotte...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses,
Community Associate
NC, Charlotte...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal.
You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer
On top of a competitive total compensation package, you’ll enjoy:
• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $15.96
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required Show more details...
NC, Charlotte...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal.
You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer
On top of a competitive total compensation package, you’ll enjoy:
• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $15.96
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required Show more details...
via Salary.com
schedule_type: Full-time
Community Manager
NC, Greensboro...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses,
Community Manager
NC, Greensboro...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Manager, you’ll be responsible for the smooth running of your center. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at IWG
You start the day with a quick review of the daily report, to plan the day and make sure everyone’s prepared.
With one eye always on reception, you see members turning up and the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their Wi-Fi connections and screen sharing app for their presentation.
Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the center and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
A large company is taking a whole floor of the center and is moving in next week. You run through the move in detail with your Community Associate, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
Shortly before your lunch break, a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the center, explaining all the benefits of IWG membership. You are then off to lunch.
Later in the afternoon you review billing to ensure all customers are current and walk the space to ensure everything is show ready for a tour in the morning. You notice a few light bulbs out in the café and put a ticket in the service portal for replacement. You take a few pictures of your show offices and post sales ads for your vacant office.
You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Before heading out you review paid time off requests for next month to ensure you have appropriate coverage and prepare for a 1:1 coaching conversation with one of your team members the next day. You do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About you
We’re looking for someone who has the experience and aptitude to manage a smooth-running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
• A good communicator, used to dealing with customers – ideally in the hospitality or events industry with 3 years of strong customer service & escalation handling experience
• Experienced with leading others
• Comfortable with providing sales support
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer
On top of a competitive total compensation package, you’ll enjoy:
• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $20.00
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law Show more details...
NC, Greensboro...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Manager, you’ll be responsible for the smooth running of your center. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at IWG
You start the day with a quick review of the daily report, to plan the day and make sure everyone’s prepared.
With one eye always on reception, you see members turning up and the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their Wi-Fi connections and screen sharing app for their presentation.
Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the center and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
A large company is taking a whole floor of the center and is moving in next week. You run through the move in detail with your Community Associate, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
Shortly before your lunch break, a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the center, explaining all the benefits of IWG membership. You are then off to lunch.
Later in the afternoon you review billing to ensure all customers are current and walk the space to ensure everything is show ready for a tour in the morning. You notice a few light bulbs out in the café and put a ticket in the service portal for replacement. You take a few pictures of your show offices and post sales ads for your vacant office.
You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Before heading out you review paid time off requests for next month to ensure you have appropriate coverage and prepare for a 1:1 coaching conversation with one of your team members the next day. You do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About you
We’re looking for someone who has the experience and aptitude to manage a smooth-running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
• A good communicator, used to dealing with customers – ideally in the hospitality or events industry with 3 years of strong customer service & escalation handling experience
• Experienced with leading others
• Comfortable with providing sales support
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer
On top of a competitive total compensation package, you’ll enjoy:
• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $20.00
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law Show more details...
via Military.com
schedule_type: Full-time
Community Associate
NC, Raleigh...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses,
Community Associate
NC, Raleigh...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal.
You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer
On top of a competitive total compensation package, you’ll enjoy:
• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $16.79
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required Show more details...
NC, Raleigh...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal.
You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer
On top of a competitive total compensation package, you’ll enjoy:
• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $16.79
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required Show more details...
via Military.com
schedule_type: Full-time
Community Manager
GA, Peachtree Corners...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people
Community Manager
GA, Peachtree Corners...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Manager, you’ll be responsible for the smooth running of your center. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at IWG
You start the day with a quick review of the daily report, to plan the day and make sure everyone’s prepared.
With one eye always on reception, you see members turning up and the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their Wi-Fi connections and screen sharing app for their presentation.
Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the center and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
A large company is taking a whole floor of the center and is moving in next week. You run through the move in detail with your Community Associate, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
Shortly before your lunch break, a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the center, explaining all the benefits of IWG membership. You are then off to lunch.
Later in the afternoon you review billing to ensure all customers are current and walk the space to ensure everything is show ready for a tour in the morning. You notice a few light bulbs out in the café and put a ticket in the service portal for replacement. You take a few pictures of your show offices and post sales ads for your vacant office.
You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Before heading out you review paid time off requests for next month to ensure you have appropriate coverage and prepare for a 1:1 coaching conversation with one of your team members the next day. You do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About you
We’re looking for someone who has the experience and aptitude to manage a smooth-running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
• A good communicator, used to dealing with customers – ideally in the hospitality or events industry with 3+ years of strong customer service & escalation handling experience
• Experienced with leading others
• Comfortable with providing sales support
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer
On top of a competitive total compensation package, you’ll enjoy:
• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $20.00
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required Show more details...
GA, Peachtree Corners...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Manager, you’ll be responsible for the smooth running of your center. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at IWG
You start the day with a quick review of the daily report, to plan the day and make sure everyone’s prepared.
With one eye always on reception, you see members turning up and the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their Wi-Fi connections and screen sharing app for their presentation.
Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the center and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
A large company is taking a whole floor of the center and is moving in next week. You run through the move in detail with your Community Associate, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
Shortly before your lunch break, a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the center, explaining all the benefits of IWG membership. You are then off to lunch.
Later in the afternoon you review billing to ensure all customers are current and walk the space to ensure everything is show ready for a tour in the morning. You notice a few light bulbs out in the café and put a ticket in the service portal for replacement. You take a few pictures of your show offices and post sales ads for your vacant office.
You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Before heading out you review paid time off requests for next month to ensure you have appropriate coverage and prepare for a 1:1 coaching conversation with one of your team members the next day. You do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About you
We’re looking for someone who has the experience and aptitude to manage a smooth-running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
• A good communicator, used to dealing with customers – ideally in the hospitality or events industry with 3+ years of strong customer service & escalation handling experience
• Experienced with leading others
• Comfortable with providing sales support
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer
On top of a competitive total compensation package, you’ll enjoy:
• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $20.00
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required Show more details...
via Military.com
schedule_type: Full-time
Community Sales Manager
SC, Aiken...
At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity
As a Community Sales Manager, you’ll be responsible
Community Sales Manager
SC, Aiken...
At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity
As a Community Sales Manager, you’ll be responsible for the smooth running of your Regus centre. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at Regus
You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.
With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.
Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About you
We’re looking for someone who has the experience and aptitude to manage a smooth-running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
• A good communicator, used to dealing with customers – ideally in the hospitality or events industry
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages
What we offer
On top of a competitive salary package you’ll enjoy:
• A bright and inspiring work environment
• Training and development opportunities Show more details...
SC, Aiken...
At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity
As a Community Sales Manager, you’ll be responsible for the smooth running of your Regus centre. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at Regus
You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.
With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.
Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About you
We’re looking for someone who has the experience and aptitude to manage a smooth-running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
• A good communicator, used to dealing with customers – ideally in the hospitality or events industry
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages
What we offer
On top of a competitive salary package you’ll enjoy:
• A bright and inspiring work environment
• Training and development opportunities Show more details...
via JobLeads
posted_at: 12 hours agoschedule_type: Full-time
Community Manager
CO, Denver
The world of work is changing...short commutes, flexibility, andconvenience are the minimum standards employees want when it comes to how theywant to work...
At IWG, we are leading the way. We've built the world's largestworkspace network so that our customers can work from wherever, andhowever, they want... in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, whileexpanding
Community Manager
CO, Denver
The world of work is changing...short commutes, flexibility, andconvenience are the minimum standards employees want when it comes to how theywant to work...
At IWG, we are leading the way. We've built the world's largestworkspace network so that our customers can work from wherever, andhowever, they want... in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, whileexpanding our network. You'll be able to enjoy a great work life balance andcompetitive benefits, while growing your career path along the way.
The opportunity
As a Community Manager, you'll be responsible for the smooth running ofyour center. You'll motivate your team to create a great working environmentto ensure customer satisfaction and retention.
A typical day at IWG
You start the day with a quick review of the daily report, to plan the dayand make sure everyone's prepared.
With one eye always on reception, you see members turning up and the firstmeeting rooms guests arriving. You welcome them and take them to their meetingroom, show them the facilities and help them set up their Wi-Fi connectionsand screen sharing app for their presentation.
Later you have a meeting to learn more about a new member and get tounderstand his business needs. You think about the other businesses in thecenter and how you might be able to introduce him to a couple that may be of...
To view more or apply for this job,please register with Connecting Colorado Show more details...
CO, Denver
The world of work is changing...short commutes, flexibility, andconvenience are the minimum standards employees want when it comes to how theywant to work...
At IWG, we are leading the way. We've built the world's largestworkspace network so that our customers can work from wherever, andhowever, they want... in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, whileexpanding our network. You'll be able to enjoy a great work life balance andcompetitive benefits, while growing your career path along the way.
The opportunity
As a Community Manager, you'll be responsible for the smooth running ofyour center. You'll motivate your team to create a great working environmentto ensure customer satisfaction and retention.
A typical day at IWG
You start the day with a quick review of the daily report, to plan the dayand make sure everyone's prepared.
With one eye always on reception, you see members turning up and the firstmeeting rooms guests arriving. You welcome them and take them to their meetingroom, show them the facilities and help them set up their Wi-Fi connectionsand screen sharing app for their presentation.
Later you have a meeting to learn more about a new member and get tounderstand his business needs. You think about the other businesses in thecenter and how you might be able to introduce him to a couple that may be of...
To view more or apply for this job,please register with Connecting Colorado Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-timesalary: 16.50 an hour
Community Associate
What we do...
We've revolutionized the way people work. With a hybrid model of working, to creating an environment of community, we've changed how the world works. As the market innovator and leader, our community teams are the most integral part of this change. Let's keep this conversation going over really good coffee.
Why join us?
We're committed to impact, to change and to moving social and economic responsibility forward.
Excellent
Community Associate
What we do...
We've revolutionized the way people work. With a hybrid model of working, to creating an environment of community, we've changed how the world works. As the market innovator and leader, our community teams are the most integral part of this change. Let's keep this conversation going over really good coffee.
Why join us?
We're committed to impact, to change and to moving social and economic responsibility forward.
Excellent customer service is just the beginning of how we grow people and businesses.
Carbon Neutrality, ES3: IWG will plant a tree on behalf of every NEW team member. This initiative already mirrors our in place zero waste facilities throughout the globe.
People are our passion and that begins with our employees. Join one of several ERGs (employee resource group) focused on diversity, equity and inclusion.
And don’t worry, we’ll grow and develop you into your full potential; come with an eagerness to engage and to learn, we’ll take care of the rest.
How you could contribute.
The world of work is changing. “Goodbye” to the days of the 9-5 model, “Hello” to work-life flexibility.
At IWG, we have made it our mission to help millions of people have a great day at work. Your energy and vibrancy are what we ask. You bring the inspiration and passion to serve, we'll provide the unlimited coffee and tea to keep you going.
As a community team member, you'll be the powerhouse and fuel in growing start-ups and Fortune 500 companies, making connections and inspiring collaborations. Educating our communities/customers on the full benefits of our products to grow their business; all the while learning the fascinating world of shared office space and CRE management. People are our passion. Property management is just an added benefit.
Ideal candidate is passionate about customer service and delivering a great day at work for our community. Go-getter attitude and spirit with a desire to learn new things in an ever changing and fast-moving environment. Developing exceptional rapport with our customers to help them focus on their business. A great understanding of Microsoft Office with an attention to detail in maintaining a healthy and safe place to work within IWG standards.
What we offer.
Competitive compensation package, a robust employee development program to greater career path opportunities. Additional perks to enjoy:
• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus a starting hourly rate of $16.50, which you can increase by $1.50 an hour within the first 12 months!
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional and inspiring workplace community (business casual attire required)
• Employee Assistance Program
• BenefitHub (access to corporate discounts with hundreds of partnerships)
The experience that helps you succeed.
• Strong desire for customer service: fantastic communicator, listener and on the spot problem solver (minimum 1+ years of client facing customer service).
• Exceptional organizational and multitasking skills. You need to pay attention to the client in-front of you or to focus on your immediate tasks at hand, but always willing to roll up your sleeves and pitch in where help is needed.
• Happy taking ownership of problems and finding ways to solve them. Be adaptable to a changing environment and work toward solutions in the moment.
• Dynamic, positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Proficient in basic computer skills (Word, Excel, Outlook) and strong verbal and written communication skills
• Legally eligible to work in the Country you are applying within and at least 18 years old Show more details...
What we do...
We've revolutionized the way people work. With a hybrid model of working, to creating an environment of community, we've changed how the world works. As the market innovator and leader, our community teams are the most integral part of this change. Let's keep this conversation going over really good coffee.
Why join us?
We're committed to impact, to change and to moving social and economic responsibility forward.
Excellent customer service is just the beginning of how we grow people and businesses.
Carbon Neutrality, ES3: IWG will plant a tree on behalf of every NEW team member. This initiative already mirrors our in place zero waste facilities throughout the globe.
People are our passion and that begins with our employees. Join one of several ERGs (employee resource group) focused on diversity, equity and inclusion.
And don’t worry, we’ll grow and develop you into your full potential; come with an eagerness to engage and to learn, we’ll take care of the rest.
How you could contribute.
The world of work is changing. “Goodbye” to the days of the 9-5 model, “Hello” to work-life flexibility.
At IWG, we have made it our mission to help millions of people have a great day at work. Your energy and vibrancy are what we ask. You bring the inspiration and passion to serve, we'll provide the unlimited coffee and tea to keep you going.
As a community team member, you'll be the powerhouse and fuel in growing start-ups and Fortune 500 companies, making connections and inspiring collaborations. Educating our communities/customers on the full benefits of our products to grow their business; all the while learning the fascinating world of shared office space and CRE management. People are our passion. Property management is just an added benefit.
Ideal candidate is passionate about customer service and delivering a great day at work for our community. Go-getter attitude and spirit with a desire to learn new things in an ever changing and fast-moving environment. Developing exceptional rapport with our customers to help them focus on their business. A great understanding of Microsoft Office with an attention to detail in maintaining a healthy and safe place to work within IWG standards.
What we offer.
Competitive compensation package, a robust employee development program to greater career path opportunities. Additional perks to enjoy:
• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus a starting hourly rate of $16.50, which you can increase by $1.50 an hour within the first 12 months!
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional and inspiring workplace community (business casual attire required)
• Employee Assistance Program
• BenefitHub (access to corporate discounts with hundreds of partnerships)
The experience that helps you succeed.
• Strong desire for customer service: fantastic communicator, listener and on the spot problem solver (minimum 1+ years of client facing customer service).
• Exceptional organizational and multitasking skills. You need to pay attention to the client in-front of you or to focus on your immediate tasks at hand, but always willing to roll up your sleeves and pitch in where help is needed.
• Happy taking ownership of problems and finding ways to solve them. Be adaptable to a changing environment and work toward solutions in the moment.
• Dynamic, positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Proficient in basic computer skills (Word, Excel, Outlook) and strong verbal and written communication skills
• Legally eligible to work in the Country you are applying within and at least 18 years old Show more details...
via Military.com
schedule_type: Full-time
Area Sales Manager
We’ve made it our mission to help millions of people have a great day at work – every day. We do it for our customers by providing them with access to our world-leading commercial real estate platform. We do it for our people by giving them the opportunities to develop their career where and how they want...
Join IWG. Grow with us, as we open new locations and enter new markets every week. Build your professional network.
Area Sales Manager
We’ve made it our mission to help millions of people have a great day at work – every day. We do it for our customers by providing them with access to our world-leading commercial real estate platform. We do it for our people by giving them the opportunities to develop their career where and how they want...
Join IWG. Grow with us, as we open new locations and enter new markets every week. Build your professional network. Develop your career on the international stage. And help shape the workspace of the future.
The opportunity
As an Area Sales Manager, your job will be to work with our clients as a workspace sales consultant helping them purchase the space that meets their needs. You will be maximising revenue in your area by leading efforts to generate new clients and increase sales. You will:
• Define and implement the sales strategy for your area, overseeing the full sales cycle from identifying opportunities to successfully closing deals
• Generate leads and proactive sales by executing against your promotional and networking events and activities
• Build relationships with potential business clients and brokers to sell them our added-value services and products
• Maximise sales performance for your area and ensure critical KPIs are met and exceeded
About you
We’re looking for a born networker who has a natural ability to enthuse prospects; someone who has a passion for consultative selling. Key requirements include:
• Skilled relationship manager and consultant who can generate and grow valuable long term client partnerships
• Excellent team player and communicator with fluent English
• Practical solution seller who takes a hands-on approach and is driven to achieve results
What we offer
On top of a competitive salary package you’ll enjoy:
• Commission
• Global mobility, with the potential to work anywhere in our network
• Structured training and development programme
• A bright and inspiring work environment
• Promotion opportunities
About IWG
We believe that business success is underpinned by the effectiveness of its people. So we made it our mission to help millions of people have a great day at work – every day. We do this by creating a fantastic working environment, providing a platform that unlocks productivity, and enabling connection to a valuable business community.
Our customers are large multinationals, small and medium-sized enterprises, and start-ups. With unique business goals, people and aspirations, they want the freedom to choose a way of working that works for their business.
We provide that choice through our operating companies; Regus, Spaces, HQ, Signature by Regus and No18 – each designed to serve the unique needs of businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency and agility, whilst enjoying a happier, healthier way of working Show more details...
We’ve made it our mission to help millions of people have a great day at work – every day. We do it for our customers by providing them with access to our world-leading commercial real estate platform. We do it for our people by giving them the opportunities to develop their career where and how they want...
Join IWG. Grow with us, as we open new locations and enter new markets every week. Build your professional network. Develop your career on the international stage. And help shape the workspace of the future.
The opportunity
As an Area Sales Manager, your job will be to work with our clients as a workspace sales consultant helping them purchase the space that meets their needs. You will be maximising revenue in your area by leading efforts to generate new clients and increase sales. You will:
• Define and implement the sales strategy for your area, overseeing the full sales cycle from identifying opportunities to successfully closing deals
• Generate leads and proactive sales by executing against your promotional and networking events and activities
• Build relationships with potential business clients and brokers to sell them our added-value services and products
• Maximise sales performance for your area and ensure critical KPIs are met and exceeded
About you
We’re looking for a born networker who has a natural ability to enthuse prospects; someone who has a passion for consultative selling. Key requirements include:
• Skilled relationship manager and consultant who can generate and grow valuable long term client partnerships
• Excellent team player and communicator with fluent English
• Practical solution seller who takes a hands-on approach and is driven to achieve results
What we offer
On top of a competitive salary package you’ll enjoy:
• Commission
• Global mobility, with the potential to work anywhere in our network
• Structured training and development programme
• A bright and inspiring work environment
• Promotion opportunities
About IWG
We believe that business success is underpinned by the effectiveness of its people. So we made it our mission to help millions of people have a great day at work – every day. We do this by creating a fantastic working environment, providing a platform that unlocks productivity, and enabling connection to a valuable business community.
Our customers are large multinationals, small and medium-sized enterprises, and start-ups. With unique business goals, people and aspirations, they want the freedom to choose a way of working that works for their business.
We provide that choice through our operating companies; Regus, Spaces, HQ, Signature by Regus and No18 – each designed to serve the unique needs of businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency and agility, whilst enjoying a happier, healthier way of working Show more details...
via IWG | Careers
posted_at: 12 hours agoschedule_type: Full-time
Construction Project Manager
About the company...
IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises,
Construction Project Manager
About the company...
IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.
Join us at www.iwgplc.com
Job Purpose
This person will manage relationships with our external partners to deliver our New Centre Opening (NCO) programme on time, on budget and in line with our design standards.
KEY ACCOUNTABILITIES
• Project manage the construction of all NCO’s in conjunction with our out-sourced partners. Ensure there is clarity on expectations, deadlines and any issues or risks are escalated and dealt with in a timely manner.
• Ensure our partners manage the fit-out of new centres so they are in line with our global design and build standards.
• Plan and manage the refurbishment and maintenance of our existing estate, ensuring minimal disruption to customers and prioritising where we will maximise Return on Investment. Ensure Design and Build partners are utilised where appropriate and other contractors are effectively engaged where Design & Build is not appropriate.
• Effectively manage internal and external stakeholders so work is prioritised in line with business needs. Robustly manage supplier’s performance in line with contractual agreement whilst maintaining a positive relationship and ensuring suppliers remain engaged and committed to delivering our NCO and refurbishment objectives.
• Utilise strong network of contacts so we partner with the right suppliers.
SKILLS AND EXPERIENCE
• Significant programme management experience gained in a fast-paced environment such as Retail, Retail banking, Hotels or Professional consultancy. Used to managing multiple openings to demanding timescales and tight budget controls.
• Highly commercial and results focused - significant experience of reducing cost whilst improving standardisation.
• High drive with strong attention to detail. Can cope with a high degree of ambiguity and change.
• Strong resilience with the ability to keep focused on the big picture and end goal.
• Previous experience of refurbishment and maintenance management is desirable.
• Ability to positively influence multiple stakeholders across countries and cultures.
• Experience in selecting and managing preferred partners for large Design and Build programmes through a competitive tender process would be advantageous.
Show more details...
About the company...
IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.
Join us at www.iwgplc.com
Job Purpose
This person will manage relationships with our external partners to deliver our New Centre Opening (NCO) programme on time, on budget and in line with our design standards.
KEY ACCOUNTABILITIES
• Project manage the construction of all NCO’s in conjunction with our out-sourced partners. Ensure there is clarity on expectations, deadlines and any issues or risks are escalated and dealt with in a timely manner.
• Ensure our partners manage the fit-out of new centres so they are in line with our global design and build standards.
• Plan and manage the refurbishment and maintenance of our existing estate, ensuring minimal disruption to customers and prioritising where we will maximise Return on Investment. Ensure Design and Build partners are utilised where appropriate and other contractors are effectively engaged where Design & Build is not appropriate.
• Effectively manage internal and external stakeholders so work is prioritised in line with business needs. Robustly manage supplier’s performance in line with contractual agreement whilst maintaining a positive relationship and ensuring suppliers remain engaged and committed to delivering our NCO and refurbishment objectives.
• Utilise strong network of contacts so we partner with the right suppliers.
SKILLS AND EXPERIENCE
• Significant programme management experience gained in a fast-paced environment such as Retail, Retail banking, Hotels or Professional consultancy. Used to managing multiple openings to demanding timescales and tight budget controls.
• Highly commercial and results focused - significant experience of reducing cost whilst improving standardisation.
• High drive with strong attention to detail. Can cope with a high degree of ambiguity and change.
• Strong resilience with the ability to keep focused on the big picture and end goal.
• Previous experience of refurbishment and maintenance management is desirable.
• Ability to positively influence multiple stakeholders across countries and cultures.
• Experience in selecting and managing preferred partners for large Design and Build programmes through a competitive tender process would be advantageous.
Show more details...
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-time
Community Associate
IL, Schaumburg...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and
Community Associate
IL, Schaumburg...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal.
You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer
On top of a competitive total compensation package, you’ll enjoy:
• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $18.00
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required Show more details...
IL, Schaumburg...
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal.
You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer
On top of a competitive total compensation package, you’ll enjoy:
• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $18.00
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required Show more details...
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