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What is Ruangguru? A: Ruangguru is an Indonesian technology company, which offers an educational platform that connects students, teachers, and parents. It provides online learning materials, video explanations, quizzes, and tutoring services. The platform covers various academic subjects from kindergarten to high school and is accessible via mobile devices and desktop computers. Ruangguru is one of the leading edtech startups in Southeast Asia with over 20 million registered users.
How can I contact Ruangguru's customer service? A: Users can contact Ruangguru's customer service through various channels, including email, phone, and social media. The customer service team is available from Monday to Friday, from 9 am to 9 pm, and on Saturday from 9 am to 6 pm. The contact information can be found on the platform's website and mobile application.
What subjects are offered on Ruangguru? A: Ruangguru offers a variety of academic subjects covering the national education curriculum from kindergarten to high school. The subjects include mathematics, science, social studies, language, art, music, physical education, and vocational education. The platform also provides supplementary materials for university entrance examinations and vocational certification exams.
How does Ruangguru work? A: Ruangguru provides a three-way platform connecting students, teachers and parents. Students can access learning materials, video tutorials, quizzes and tests via web or mobile application. They can also enroll in online tutoring sessions provided by qualified teachers. Teachers can register as tutors on this platform and offer their teaching services to students nationwide. Parents can monitor their child's progress, communicate with teachers and track the learning activities of their children.
How reliable are the tutors on Ruangguru? A: The tutors on Ruangguru are selected based on their expertise, teaching experience, and educational background. The platform conducts a rigorous screening process, including background checks, references, and interviews, to ensure the quality of the tutors. Users can also leave feedback and ratings for the tutors they have hired.
Does Ruangguru provide certification? A: Yes, Ruangguru provides certification for vocational courses and university entrance examinations. Users can purchase specific study materials and practice tests to prepare for the national certification exams.
How much does Ruangguru cost? A: Ruangguru offers different pricing models depending on the learning materials or services that the user wishes to access. Users can choose to buy a monthly or yearly subscription, or purchase specific learning materials or tutor services. The prices range from 30,000 to 200,000 IDR per month (approximately 2 to 14 USD).
Is Ruangguru suitable for homeschooling? A: Yes, Ruangguru is suitable for homeschooling, as it provides a comprehensive and flexible curriculum for students in the primary and secondary levels. Parents can choose the subjects, materials, and tutors that best fit their child's learning needs. Teachers on Ruangguru are also qualified tutors who can provide personalized learning support to homeschooling students.
How does Ruangguru protect user privacy? A: Ruangguru takes user privacy seriously and has implemented various security measures to protect user data. The platform collects user data for the purpose of improving the learning experience and providing personalized recommendations. However, the platform does not share or sell user data to third parties without user consent. The platform also implements encryption and secure servers to protect sensitive user information. Users can also access and manage their data privacy settings through the platform's mobile application or website.
Who can use Ruangguru? A: Ruangguru is an educational platform for primary and secondary school students and teachers in Indonesia. It is also open for parents who want to participate in their child's learning activities. Users can access the platform via desktop computers or mobile applications on both iOS and Android platforms.
Popular Questions
Is Ruangguru profitable? Ruangguru secured a US$150 million Series C funding round in December 2019, led by General Atlantic. After claiming a profitable 2020, they secured another $55 million in April 2021 in a round led by Tiger Global.
How many users does Ruang Guru have? Ruang Guru Ruangguru has more than 15 million users and manages 300,000 teachers who offer services in more than 100 subject areas.