Most recent job postings at SendGrid
via CareerMatch posted_at: 6 days agoschedule_type: Full-time
Chief Architect, Digital Services & Security at Twilio Remote - US... See yourself at Twilio Join the team as our next Chief Architect. Who we are & why we're hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're Chief Architect, Digital Services & Security
at Twilio
Remote - US...
See yourself at Twilio
Join the team as our next Chief Architect.
Who we are & why we're hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
The Chief Architect will lead the enterprise architecture function. Converting architecture and strategy into actionable delivery will be a primary requirement for this position. The focus of the role is to ensure that the business strategy, along with any relevant trends, is expressed in the enterprise's processes and systems. This role will facilitate digital and technology change in the enterprise in a way that maximizes its value and minimizes the associated difficulties.
Responsibilities
In this role, you'll:
Lead the technology strategy for the Digital organization; create and advance the enterprise architecture vision in line with modern trends in digital technology
Own and create the enterprise technology roadmap and how it interfaces with critical organizations and priorities such as information security
Develop an Enterprise Architecture framework and provide higher-level technical oversight and guidance for all digital initiatives
Consult with and provide guidance to senior management and a number of departments on advanced technical issues
Head the Digital organization's architecture board and define and govern the interface with technologies being brought into the enterprise
Establish technical workflows between the various parts of the Digital Services and Security (DSS) organization and the rest of the Twilio R D universe
Own the enterprise's infrastructure and cloud strategy
Create and own the enterprise technology capability map to enable the rest of the DSS team to align their service portfolio to the organization's capabilities
Senior most technical resource who represents DSS in internal technical leadership forums
Considered a thought leader who represents Twilio in external technical forums
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
12+ years of experience in the Information Technology discipline.
7+ years of experience as an Enterprise Architect directing and leading technology architects for large corporations.
Strong interpersonal skills with the ability to communicate effectively with senior management and engineering teams.
Strong expertise in Identity and Access Management, Agile software methodologies, cloud and data center infrastructure and applications.
Drive a culture of innovation, data driven solutions and a forward compatibility mindset to ensure the workforce is seeking and leveraging emerging industry trends and changes that affect the business and the member experience.
Bachelor's Degree or equivalent: Computer Engineering or Science
Location
This role will be remote based in the USA.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself,
If this role isn't what you're looking for, please consider other open positions.
• Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado: $234,480 - $293,100
Based in New York, Washington State or California (outside the San Francisco Bay Area): $248,420 - $310.400
Based in the San Francisco Bay area, California: $275,840 - $344,800
This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com
Show more details...
via Geebo posted_at: 5 days agoschedule_type: Full-timesalary: 20–28 an hour
We're hiring a Technical Project Manager (TPM) to join our Technical Operations team. TechOps maintains the systems and hardware that allow us to send 2% of the world's email -- no easy feat! Our team is comprised of 25 people with a wide variety of expertise, projects, and sub-teams that intersect in complex ways. We need somebody who loves puzzles and wants to help us fit these pieces together... You are a Jedi of organization, a master juggler, We're hiring a Technical Project Manager (TPM) to join our Technical Operations team. TechOps maintains the systems and hardware that allow us to send 2% of the world's email -- no easy feat! Our team is comprised of 25
people with a wide variety of expertise, projects, and sub-teams that intersect in complex ways. We need somebody who loves puzzles and wants to help us fit these pieces together... You are a Jedi of organization, a master juggler, and able to distinguish the forest through the trees.
Our global headquarters, the Denver office is home to several of our Engineering and Technical Operations teams, as well as many of the other crucial departments that keep our business alive. Here you will be welcomed as part of a vibrant and social company culture, where loving the people and spaces around you are just as important as loving the work that you're doing.
What You'll Do
Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
Assist with coordination of Agile and waterfall projects for all TechOps teams
Manage the procurement/ordering process for hardware needs
Act as Scrum Master for one or more daily Scrum teams and attend weekly Scrum-of-scrums
Identify areas for process improvement within TechOps teams
Clearly communicate blockers, dependencies, risks, and status to TechOps leaders
Assist with triaging work requests from both internal and external teams
Work with world leading technologies such as AWS, Docker, Kafka, Chef, and Ceph
About You
You have a track record of multi-tasking and coordinating projects
You have obsessive follow-through; you hate to let a ball drop
You can see looming process and coordination problems early, and take steps to mitigate them
You are a strong and effective communicator and love working with people
You like removing blockers and ensuring that teams works collaboratively
You have a Bachelor's degree or equivalent experience
Nice to have:
experience with Agile (Scrum, Kanban, or other methodologies)
Founded in 2009, SendGrid built its reputation solving a key pain point of delivering transactional emails that respond to customer behavior (purchase receipts, order confirmations, password resets, etc.). In 2015, SendGrid expanded the platform into marketing email use cases, enabling customers to have one platform for both transactional and marketing email. We deliver over 30 billion emails a month for customers like Airbnb, Spotify, and Yelp.
SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications
Show more details...
via Upwork posted_at: 2 days agoschedule_type: Contractorwork_from_home: 1
Every email we send from Sendgrid is going to spam. Even when we send Sendgrid's own templates. We have tried sending from multiple domains and IPs and still the same issue. Sendgrid support had no idea how to fix this. We will have a one hour consulting call where you will fix this together with us. Every email we send from Sendgrid is going to spam. Even when we send Sendgrid's own templates.

We have tried sending from multiple domains and IPs and still the same issue.

Sendgrid support had no idea how to fix this.

We will have a one hour consulting call where you will fix this together with us.
Show more details...
via Upwork schedule_type: Contractorsalary: 15–20 an hourwork_from_home: 1
Children’s products company looking for Texas local to create ongoing email campaigns. Template, product links, and basic email copy are provided via Airtable spreadsheet. Will test for the right person with a project of 4 emails loaded into template and scheduled in our system... Ideally looking for a candidate in the Houston area who can become a permanent part of our team. Must be comfortable with resizing images, copying and pasting text Children’s products company looking for Texas local to create ongoing email campaigns. Template, product links, and basic email copy are provided via Airtable spreadsheet.

Will test for the right person with a project of 4 emails loaded into template and scheduled in our system...

Ideally looking for a candidate in the Houston area who can become a permanent part of our team.

Must be comfortable with resizing images, copying and pasting text and links and catching small editorial mistakes
Show more details...
via Employment Crossing schedule_type: Full-time
Because you belong at TwilioThe Who, What, Where and WhyTwilio is growing rapidly and seeking a Technical Support Engineer to join our SendGrid product team, supporting our customers’ use of our cloud-based transactional email platform. We’ve revolutionized the transactional email space by powering the infrastructure for thousands of companies that rely on us to send billions of emails each month. Who?Twilio is looking for someone with experience Because you belong at TwilioThe Who, What, Where and WhyTwilio is growing rapidly and seeking a Technical Support Engineer to join our SendGrid product team, supporting our customers’ use of our cloud-based transactional email platform. We’ve revolutionized the transactional email space by powering the infrastructure for thousands of companies that rely on us to send billions of emails each month. Who?Twilio is looking for someone with experience supporting Email and/or Cloud-Based technologies, who is customer focused with a passion for providing an award-winning technical support experience. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service. If you are technically savvy, customer focused, and have outstanding communication skills, keep reading. We seek someone who has:1-3 years experience in a client-facing customer/technical support role, supporting Email, SaaS or related technologiesA... demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedbackExperience communicating complex technical issues to both technical and non-technical audiences via phone or emailStrong, creative problem solving skillsQuick learner, willing to take initiative, and has great follow throughA demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgencyA high-energy, optimistic outlook and positive attitudeAccountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved inSelf Motivation - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from othersFocus - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and activeExperience with the following:Supporting Email (or similar) REST API’sTroubleshooting email client and related mail delivery protocols Reading/Debugging HTML (a plus)JIRA/Confluence Experience (a plus)SQL (a plus)SplunkWhat?As a Technical Support Engineer on our team, you will:Provide product support for moderate to advanced customer inquiries received via telephone, email, social media and chat.Assess the nature of product or service issues and resolve a variety of complex support problems. Review compliance suspended accounts and reactivate, terminate or escalate accordingly.Log customer interactions and tag/categorize issues accordingly. Resolve a monthly volume of tickets consistent or greater than the team resolution averageBe the point of escalation for complex issues within support, and escalate to Product and Engineering teams as necessary.Identify ways to improve existing processes and procedures.Coach, guide, assist newer members of the Product Support team with customer issues.Contribute content to knowledge base to support team and customer enablementEnsure Support SLAs and CSAT goals are consistently met and ticket queues are well managedWe are there when our customers need us, 24/7, and this position may require you to work an unconventional shift, including evenings or weekends based on evolving team and customer needs. This position will also require supporting our customers on holidays to ensure that our customer’s needs are met.Why?We only succeed at Twilio when our customers succeed. An outstanding customer experience with our products as well as our service is an integral part of why customers choose Twilio, and your role is critical in ensuring the success here.Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.Where?This position will be located in our office at 1801 California St in Denver, CO. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.About UsMillions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers Show more details...