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ServiceNow
ServiceNow is a cloud-based platform that offers IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM) solutions. It helps organizations automate and streamline their IT workflows, enabling them to increase efficiency and effectiveness while reducing costs. The platform allows users to manage incidents, problems, changes, and other processes all in one place. ServiceNow offers a variety of tools and applications to help businesses manage their IT services, including asset management, analytics, HR service delivery, and customer service management. The website provides information on the platform's features and benefits, as well as case studies and customer success stories.
ServiceNow Version History: Release Notes, Release Dates & Information. This platform has a long history of upgrades that reflect the changing industry.infocenter.ioServiceNow announced its release of Orlando on January 23rd, 2020, which is the newest version in the long line of software updates since the company’s creation.
Apoorv Raj I am a writer by heart, who always follows his passion. To know more about it read this post. It comprises different standardized applications that get compared by clients.cromacampus.comHence, ServiceNow has become the most reliable cloud administration that helps in integrating the cloud and company assets into a single account gadget.
I second the "nope" - several years ago Microsoft interviewed me and made me an offer for designing integrations between Remedy ITSM v. 7 and several of its products.linkedin.comMicrosoft is more of an SMB player with SCSM than ServiceNow who owns fully 60% of Enterprise accounts in the US at this point.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityBoardman, Oregon
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Latitude\Longitude45.8491 / -119.714 Google Map
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Traffic rank#12,713 Site Rank
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Site age28 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Stock priceNOW,NOW,NOW,(NYSE),400.28 USD,400.28 USD,400.28 USD,,+12.9 (3.33%)
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Traded asNYSE,:,NOW,S&P 500,component
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Founded2003
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FoundersFred Luddy,David Loo,Don Goodliffe,Bow Ruggeri
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HeadquartersSanta Clara, California
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Key peopleBill McDermott,(CEO),Fred Luddy (chairman)
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Number of employees16,881 (Dec 2021)
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FormerlyGlidesoft (2003–2006)
Traffic rank
#12,713
#12,713
Site age
28 yrs
28 yrs
Location
United States
United States
Popular Questions for ServiceNow
Newest job postings for ServiceNow
via ServiceNow Careers
posted_at: 18 hours agoschedule_type: Full-time
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work... happens when you live your best life and share your
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work... happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:
• You will report to the Senior Director, Strategic Product & Platform Operations / Matrixed to SVP & GM, Finance & Supply Chain WorkflowWork on strategic projects for ServiceNow; work to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and create solutions, recommendations and results through a rigorous, data-driven process.
• Own the Customer Engagement strategy of the Finance & Supply Chain BU
• * Prioritize which Customers and Partners the GM should spends time with
• Optimize the process for GM’s engagement with Customers end to end
• Attend all Customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items
• Deepen strategic customer/partner relationships
• Develop key metrics and capture and analyze data to continuously improve impact of F&SC customer engagement
• Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the STEP Organization
• Contribute to codification and sharing of best practices in customer engagement across the organization
• Establish a deep understanding of all ServiceNow’s product offerings in F&SC and beyond
• Align corporate strategic priorities into regional application
• Draw insights from industry and customer trends; provide insight to our organization
• Develop business cases working with teams outlining business opportunity, rationale, and operational plans to grow the region
• Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution
• Support the Global Leadership in developing presentations for all audiences, including Board and analyst meetings
Qualifications
To be successful in this role you have:
• 5+ year work experience, or MBA or advanced degree graduate with at least 2 years of work experience total
• Sharp business judgment, ability to see "big picture" and to prioritize
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
• Proven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacity
• Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Demonstrated exceptional learning agility
• Executive presence, excellent verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills
• Proficient with Powerpoint, Excel, Tableau, Dynamics and familiarity with a number of market leading productivity tools
FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow Show more details...
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work... happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:
• You will report to the Senior Director, Strategic Product & Platform Operations / Matrixed to SVP & GM, Finance & Supply Chain WorkflowWork on strategic projects for ServiceNow; work to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and create solutions, recommendations and results through a rigorous, data-driven process.
• Own the Customer Engagement strategy of the Finance & Supply Chain BU
• * Prioritize which Customers and Partners the GM should spends time with
• Optimize the process for GM’s engagement with Customers end to end
• Attend all Customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items
• Deepen strategic customer/partner relationships
• Develop key metrics and capture and analyze data to continuously improve impact of F&SC customer engagement
• Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the STEP Organization
• Contribute to codification and sharing of best practices in customer engagement across the organization
• Establish a deep understanding of all ServiceNow’s product offerings in F&SC and beyond
• Align corporate strategic priorities into regional application
• Draw insights from industry and customer trends; provide insight to our organization
• Develop business cases working with teams outlining business opportunity, rationale, and operational plans to grow the region
• Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution
• Support the Global Leadership in developing presentations for all audiences, including Board and analyst meetings
Qualifications
To be successful in this role you have:
• 5+ year work experience, or MBA or advanced degree graduate with at least 2 years of work experience total
• Sharp business judgment, ability to see "big picture" and to prioritize
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
• Proven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacity
• Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Demonstrated exceptional learning agility
• Executive presence, excellent verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills
• Proficient with Powerpoint, Excel, Tableau, Dynamics and familiarity with a number of market leading productivity tools
FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow Show more details...
via ServiceNow Careers
posted_at: 2 days agoschedule_type: Full-time
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work... happens when you live your best life and share your
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work... happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
Major Incident Manager
This position reports to: Manager, Major Incident Management
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Job Description
• Please note this opening is for the following shift: Monday- Friday 8-5 or 9-6 PST*
“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.”
The Major Incident Manager is a key driver for managing the resolution of technical problems with serious consequences to ServiceNow or our customers. This responsibility includes collaborating and partnering with the entire organization to drive action and foster growth. As a member of the Global Technical Support team, the Major Incident Manager is both technically competent and business oriented. The Major Incident Manager must able to work outside of normal business hours (weekend shifts, holidays, & evenings) as needed. At all times the Major Incident Manager will ensure:
· Drive incidents to resolution and ensure accurate and timely customer and executive level communications.
· Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly
· Ensure that incident management processes are followed and that incident post mortems are completed to capture process deviations and areas for improvements
· Deliver consistent communication to Management and customers
· Own the customer situation as a single point of contact for the customer escalation team
What you get to do in this role:
· Drive the ServiceNow Major Incident Management Process for critical customer situations
· Coordinate with peer managers worldwide on resources, issues and schedules
· Assemble, work with, and manage cross-organizational teams
· Support accurate and consistent maintenance of technical and management escalation processes
· Primary lead for Customer Support during customer outages
· Ownership and execution of the active critical incident management process, including:
· Facilitate the resolution effort and determine when it is necessary to engage additional resources if the resolution effort is stalled during the call with stakeholders
· Engagement of escalation management resources
· Manage customer and internal communications at an executive level
· Timeline documentation and review
· Manage event communications:
· Establish and manage bridge calls with engineers and customers on single customer outage
· Attend and drive multi-customer outage bridges
· Crafts business appropriate communications for the affected operating groups and manages communication on a critical incident conference call
· Post event program management
· Incident Resolution handoffs along with detailed notes and a summary of the business impact and duration to the Problem Management team
· Perform other duties and projects as assigned
Qualifications
To be successful in this role you have:
· Minimum of 4 year’s experience in critical/crisis situation management for technical customer escalations
· Bachelor’s degree in business, computer science, engineering or related field or equivalent experience
· Excellent communication skills (both verbal and written)
· Experience supporting and managing technical environments; demonstrated leadership skills under fast-paced, highly dynamic situations
· Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.
· The ability to communicate confidently and clearly on conference calls, in meetings and via email, at all levels of the organization is essential.
· A team player who is influential and builds good working relationships across all functions.
· Ability to facilitate conversations with large groups of remote people.
· Ability to maintain calm during stressful situations.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced
technology and talented developers in the business.
FD21
For positions in the Bay Area, we offer a base pay of $98,500 - $167,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow Show more details...
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work... happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
Major Incident Manager
This position reports to: Manager, Major Incident Management
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Job Description
• Please note this opening is for the following shift: Monday- Friday 8-5 or 9-6 PST*
“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.”
The Major Incident Manager is a key driver for managing the resolution of technical problems with serious consequences to ServiceNow or our customers. This responsibility includes collaborating and partnering with the entire organization to drive action and foster growth. As a member of the Global Technical Support team, the Major Incident Manager is both technically competent and business oriented. The Major Incident Manager must able to work outside of normal business hours (weekend shifts, holidays, & evenings) as needed. At all times the Major Incident Manager will ensure:
· Drive incidents to resolution and ensure accurate and timely customer and executive level communications.
· Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly
· Ensure that incident management processes are followed and that incident post mortems are completed to capture process deviations and areas for improvements
· Deliver consistent communication to Management and customers
· Own the customer situation as a single point of contact for the customer escalation team
What you get to do in this role:
· Drive the ServiceNow Major Incident Management Process for critical customer situations
· Coordinate with peer managers worldwide on resources, issues and schedules
· Assemble, work with, and manage cross-organizational teams
· Support accurate and consistent maintenance of technical and management escalation processes
· Primary lead for Customer Support during customer outages
· Ownership and execution of the active critical incident management process, including:
· Facilitate the resolution effort and determine when it is necessary to engage additional resources if the resolution effort is stalled during the call with stakeholders
· Engagement of escalation management resources
· Manage customer and internal communications at an executive level
· Timeline documentation and review
· Manage event communications:
· Establish and manage bridge calls with engineers and customers on single customer outage
· Attend and drive multi-customer outage bridges
· Crafts business appropriate communications for the affected operating groups and manages communication on a critical incident conference call
· Post event program management
· Incident Resolution handoffs along with detailed notes and a summary of the business impact and duration to the Problem Management team
· Perform other duties and projects as assigned
Qualifications
To be successful in this role you have:
· Minimum of 4 year’s experience in critical/crisis situation management for technical customer escalations
· Bachelor’s degree in business, computer science, engineering or related field or equivalent experience
· Excellent communication skills (both verbal and written)
· Experience supporting and managing technical environments; demonstrated leadership skills under fast-paced, highly dynamic situations
· Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.
· The ability to communicate confidently and clearly on conference calls, in meetings and via email, at all levels of the organization is essential.
· A team player who is influential and builds good working relationships across all functions.
· Ability to facilitate conversations with large groups of remote people.
· Ability to maintain calm during stressful situations.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced
technology and talented developers in the business.
FD21
For positions in the Bay Area, we offer a base pay of $98,500 - $167,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow Show more details...
via ServiceNow Careers
posted_at: 2 days agoschedule_type: Full-time
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work... happens when you live your best life and share your
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work... happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:
• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.
• Operate and troubleshoot networks to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned change introduction to production environment.
• Participate in rotating “on call” schedule with other members of the team including weekends.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
Sample first 6-month deliverables
• Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
• Deploy capacity into a datacenter based on demand.
• Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
• Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
• Partner with the SRE team to identify and solve one network process issue.
Qualifications
• 2+ years experience in networking including routing, switching, security and load balancing.
• 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
• Azure Core Platform: Compute, Storage, Networking.
• Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.
• Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.
• Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) desired.
• A minimum of 5 years of experience in working on Internet and data center networks.
• Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
• Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
• Familiarity with Cisco IOS and JunOS operating systems required.
• F5 and Cisco ASA knowledge and experience strongly desired.
• Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.
• Ability to partner with peers who are globally distributed is a key part of this role.
• Passion for customer experiences and focus on delivering high quality support.
• Strong communication skills and empathy for customers.
• Ability to learn new technology in a fast-paced environment.
• Ability to deal with ambiguity.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow Show more details...
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work... happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:
• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.
• Operate and troubleshoot networks to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned change introduction to production environment.
• Participate in rotating “on call” schedule with other members of the team including weekends.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
Sample first 6-month deliverables
• Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
• Deploy capacity into a datacenter based on demand.
• Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
• Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
• Partner with the SRE team to identify and solve one network process issue.
Qualifications
• 2+ years experience in networking including routing, switching, security and load balancing.
• 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
• Azure Core Platform: Compute, Storage, Networking.
• Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.
• Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.
• Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) desired.
• A minimum of 5 years of experience in working on Internet and data center networks.
• Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
• Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
• Familiarity with Cisco IOS and JunOS operating systems required.
• F5 and Cisco ASA knowledge and experience strongly desired.
• Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.
• Ability to partner with peers who are globally distributed is a key part of this role.
• Passion for customer experiences and focus on delivering high quality support.
• Strong communication skills and empathy for customers.
• Ability to learn new technology in a fast-paced environment.
• Ability to deal with ambiguity.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow Show more details...
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