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Community Engagement Officer - StartSpace
via Vacancies - Careers.vic.gov.au - Careers.Vic posted_at: 2 days agoschedule_type: Full-time
About the OpportunityThe StartSpace Community Engagement Officer (Community Engagement Officer) manages the day-to-day operation in the StartSpace co-working space. The role is responsible for providing front line support to StartSpace members, and help create a welcoming, vibrant and supportive environment for all members.The Community Engagement Officer manages member requests and needs, and is responsible for assessing new applications, as well About the OpportunityThe StartSpace Community Engagement Officer (Community Engagement Officer) manages the day-to-day operation in the StartSpace co-working space. The role is responsible for providing front line support to StartSpace members, and help create a welcoming, vibrant and supportive environment for all members.The Community Engagement Officer manages member requests and needs, and is responsible for assessing new applications, as well as overseeing the member induction process. Working closely with StartSpace Lead and other StartSpace team members, the Community Engagement Officer enables member engagement and promotes activities and satisfaction.About YouThe ideal candidate possesses a deep understanding and experience in best practice operations in a customer service environment, and ability to receive and process visitor feedback in a professional manner.In addition, you will have:Demonstrated experience delivering Customer Service as a part of a team in a... business/founders' community, such as a startup, incubator, accelerator, startup community or co-working space environment.Demonstrated experience in a workplace setting assisting customers by utilising digital tools and technology.Demonstrated experience successfully collaborating with internal, multidisciplinary stakeholders.A successful track record of providing customer service to a range of different stakeholders, including people from diverse backgrounds and across the wider community.State Library Victoria is a child-safe organisation. A valid Working with Children Check will be required before commencing. State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, people from cultural and linguistical diverse backgrounds, LGBTIQ+, D/deaf, disabled, neurodivergent people and people of all ages and abilities to apply.How to applyPlease click the Apply button to submit your application via Careers.Vic.The following documents should be attached to your application:ResumeCover letter (maximum 3 pages) summarising how you meet the key selection criteria in the Position Description and the About You section of the advertisement. (for more information on format and content of your application, please see Preparing Your Application on the Careers.vic page).EnquiriesFor a confidential discussion about the opportunity, please contact Xue Huang (StartSpace Lead) at xhuang@slv.vic.gov.au.For assistance with the application process please contact us at employment@slv.vic.gov.au.Privacy Collection NoticeInformation about how we collect and use your personal information, and how you can contact us, can be found here.Reasonable AdjustmentsWe want all applicants to have an equal opportunity to demonstrate that they are the best person for the job. If you require an adjustment at any stage of the recruitment process, or the provision of a particular access service, please contact our People team on employment@slv.vic.gov.au. If you are unable to make this deadline due to unforeseen personal circumstances, please get in contact to obtain a short extension to the deadline. Advertisement closes at 11.59pm Australian Eastern Standard Time on 14 July 2024 Show more details...