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Newest job postings for spanish
via PNC Careers
schedule_type: Full-time
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager II... (Bilingual: English/Spanish Preferred) within PNC's
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager II... (Bilingual: English/Spanish Preferred) within PNC's Retail Branch organization, you will be based from our COPANS & FEDERAL BUSINESS CENTER, located at: 2300 North Federal Highway in Pompano Beach, Florida 33062.
Job Description
• Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Leads and influences the agenda of a broad range of eco-system partners. Accountable for risk management and compliance in a complex business environment. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships . Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement.
• Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
• Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development . Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
• To learn more about this and other opportunities on our team.Watch this video.
Competencies
Branch Banking Services – Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers.
Delegation – Ability to empower and motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability.
Digital Awareness – Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Sales Management – Develops sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness. Identifies priorities and ensures sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet. Drives sales teams to build a strong pipeline of prospects and clients.
Work Experience
Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
No Degree
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices Show more details...
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager II... (Bilingual: English/Spanish Preferred) within PNC's Retail Branch organization, you will be based from our COPANS & FEDERAL BUSINESS CENTER, located at: 2300 North Federal Highway in Pompano Beach, Florida 33062.
Job Description
• Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Leads and influences the agenda of a broad range of eco-system partners. Accountable for risk management and compliance in a complex business environment. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships . Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement.
• Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
• Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development . Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
• To learn more about this and other opportunities on our team.Watch this video.
Competencies
Branch Banking Services – Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers.
Delegation – Ability to empower and motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability.
Digital Awareness – Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Sales Management – Develops sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness. Identifies priorities and ensures sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet. Drives sales teams to build a strong pipeline of prospects and clients.
Work Experience
Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
No Degree
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices Show more details...
via LinkedIn
posted_at: 15 hours agoschedule_type: Full-time
Pompano Beach AP Spanish Language & Culture Tutor Jobs
The Varsity Tutors platform has thousands of students looking for online AP Spanish Language & Culture tutors nationally and in Pompano Beach. As a tutor who uses the Varsity Tutors platform, you can earn good money, choose your own hours, and truly make a difference in the lives of your students...
Why join our platform?
• Enjoy competitive rates and get paid 2x per week.
• Choose to tutor
Pompano Beach AP Spanish Language & Culture Tutor Jobs
The Varsity Tutors platform has thousands of students looking for online AP Spanish Language & Culture tutors nationally and in Pompano Beach. As a tutor who uses the Varsity Tutors platform, you can earn good money, choose your own hours, and truly make a difference in the lives of your students...
Why join our platform?
• Enjoy competitive rates and get paid 2x per week.
• Choose to tutor as much or as little as you want.
• Set your own hours and schedule.
• Get paired with students best-suited to your teaching style and preferences (from thousands of potential clients).
• Tutor online (i.e. “work remotely”) using our purpose-built Live Learning Platform.
• Students can take adaptive assessments through the platform and share results to help you decide where to focus.
• We collect payment from the customers, so all you have to do is invoice the session.
What We Look For In a Tutor
• You have excellent communication skills and a friendly, approachable personality.
• You can show subject-matter expertise in AP Spanish Language & Culture.
• You have the ability to personalize lessons for each student.
Discover all the ways you can reach students through the online platform:
• 1-on-1 Online Tutoring: connect with an individual student for a highly personalized learning experience.
• Small Group Classes: meet with small groups (typically 7-9 students) for a more collaborative learning experience.
• Large Live Classes: share your knowledge with hundreds of students at a time.
• Instant Tutoring: accept subject-specific, on-demand tutoring sessions whenever you’d like.
About Varsity Tutors And 1-on-1 Online Tutoring
Our mission is to transform the way people learn. We do this by leveraging advanced technology, AI, and the latest in learning science to facilitate a personalized learning experience. With 1-on-1 Online Tutoring, individual students are connected with tutors for a highly personalized learning experience. We believe our thoughtful approach to matching students with the right tutors can improve outcomes, and we look forward to connecting you with students hungry to learn.
Please note: Varsity Tutors does not contract in: Alaska, California, Delaware, Hawaii, Maine, New Hampshire, North Dakota, Vermont, West Virginia or Puerto Rico Show more details...
The Varsity Tutors platform has thousands of students looking for online AP Spanish Language & Culture tutors nationally and in Pompano Beach. As a tutor who uses the Varsity Tutors platform, you can earn good money, choose your own hours, and truly make a difference in the lives of your students...
Why join our platform?
• Enjoy competitive rates and get paid 2x per week.
• Choose to tutor as much or as little as you want.
• Set your own hours and schedule.
• Get paired with students best-suited to your teaching style and preferences (from thousands of potential clients).
• Tutor online (i.e. “work remotely”) using our purpose-built Live Learning Platform.
• Students can take adaptive assessments through the platform and share results to help you decide where to focus.
• We collect payment from the customers, so all you have to do is invoice the session.
What We Look For In a Tutor
• You have excellent communication skills and a friendly, approachable personality.
• You can show subject-matter expertise in AP Spanish Language & Culture.
• You have the ability to personalize lessons for each student.
Discover all the ways you can reach students through the online platform:
• 1-on-1 Online Tutoring: connect with an individual student for a highly personalized learning experience.
• Small Group Classes: meet with small groups (typically 7-9 students) for a more collaborative learning experience.
• Large Live Classes: share your knowledge with hundreds of students at a time.
• Instant Tutoring: accept subject-specific, on-demand tutoring sessions whenever you’d like.
About Varsity Tutors And 1-on-1 Online Tutoring
Our mission is to transform the way people learn. We do this by leveraging advanced technology, AI, and the latest in learning science to facilitate a personalized learning experience. With 1-on-1 Online Tutoring, individual students are connected with tutors for a highly personalized learning experience. We believe our thoughtful approach to matching students with the right tutors can improve outcomes, and we look forward to connecting you with students hungry to learn.
Please note: Varsity Tutors does not contract in: Alaska, California, Delaware, Hawaii, Maine, New Hampshire, North Dakota, Vermont, West Virginia or Puerto Rico Show more details...
via ZipRecruiter
posted_at: 1 day agoschedule_type: Full-time
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with... a strong focus on learning and development, recognition
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with... a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
SUMMARY & ROLE INFORMATION
The RISE with SAP organization is responsible for transforming how we sell and deliver to our customers in the cloud. To demonstrate our focus on true customer value, and adoption, we are looking for an experienced member to join our RISE Cloud Advisory Team focusing on end-to-end customer adoption and success once a customer decides on a RISE journey.
The RISE Cloud Advisory Team is responsible for defining and implementing the collaborative framework that allows for a smooth end-to-end customer journey for RISE customers. This team works with internal and external delivery stakeholders to define and continuously improve SAP's post-sales customer care processes for RISE customers, bringing that knowledge into the pre-sales process to assist with customer expectation management, and a smooth transition to the cloud.
To support our customers through their RISE journey we have set up a team of RISE Adoption Advisors who work with Internal SAP teams, Customers, and Partners to assist in developing the defined RISE customer journeys and support the creation of smooth adoption plans.
The RISE Adoption Advisor is a key role spanning presales activities, acting as an Advisor and mentor to account teams regarding all aspects of RISE post-sales, assisting with customer expectation management, and supporting VATs to leverage the RISE Adoption Framework.
Additionally, the RISE Adoption Advisor works alongside colleagues in Customer Success (CS), SAP Enterprise Cloud Services (ECS), Partner Ecosystem Success (PES), and other teams, providing advice, guidance, and help in explaining how SAP takes care of our RISE customers. Coupled with providing training and enablement via Bootcamps and regional pilots the RISE Adoption Advisor aims to scale the use of the RISE with SAP adoption framework and its BTP toolkit (RAFT) within all RISE sales cycles, supporting regional sales to better manage customer expectations about 'what happens next' on their RISE journey, before they sign the contract.
The role of RISE Adoption Advisor - Programme expert is a specialist Adoption Advisor role with deep SAP experience, preferably in S/4 as a program manager, architect, or senior consultant. Direct implementation experience of S/4 will be highly regarded.
This role will work closely with the Global Head of RISE Adoption Advisors, working on internal and external projects, many of which will vary between internal and some customer-facing.
The successful candidate will have experience in structured program management, will also have worked in intense and sensitive situations with customers at C and Executive levels, and will have experience in guiding and steering complex topics to a successful outcome.
This role will require working with customers who have hybrid ERP system landscapes with a mix of on-premise platforms, private and public cloud solutions/services, therefore proven experience in these areas will be essential, with S/4 knowledge being of primary importance.
Language skills are a must in both written and spoken English and Spanish. Additional Languages would be of benefit, Portuguese, Chinese, Japanese
The core Tasks will typically include but are not limited to:
• Work directly with the Global Head of RISE Adoption Advisors on strategic customer engagements and internal programs such as GtM, process improvement, etc.
• Working with account teams in the pre-sales phase to provide guidance and support to customers, partners, and SAP VATs regarding RISE post-sales delivery and support models.
• Become proficient in the RISE Adoption Framework as the key tool to leverage discussions with customers and partners.
• Engage with and orchestrate RISE end-to-end customer journey activities across account teams, CSS, ECS, and PES, including other SAP organizations and stakeholders as needed.
• Understand customer post-sales and operational concerns, and how to leverage SAP teams to address them.
• Map customer RISE project and operational activities into the RISE adoption tool through the collaboration of workshops with the internal VAT, Customer teams, and partners.
• When necessary, can act as a "troubleshooter" to remove blockers to Adoption progress and engage with customers up to C-Level as required.
• Defining and running SAP internal governance and checkpoint meetings on behalf of the Global RISE Cloud Advisory Team
• Providing updates to key internal stakeholders via appropriate channels
• Improve stakeholder understanding and adoption of RISE through developing trusting and deep relationships with multiple SAP stakeholders and our Partner ecosystem.
SKILLS AND COMPETENCIES
• Strong ability to translate between technical and non-technical audiences with confidence.
• Strong engagement management, relationship building, and de-escalation skills.
• Excellent presentation, communication, and moderator skills
• High competency in multi-tasking and ability to manage multiple engagements in parallel.
• Strong customer focus and empathy for customer situations
• A self-starter, with energy, drive, and the ability to manage multiple priorities.
• Knowledge of SaaS models and Cloud mindset.
• Proven ability to work with senior stakeholders - customers and SAP-internal.
• Ability to collaborate in a cross-LoB environment, working in a virtual/remote mode.
• Strong project management skills with a focus on transformation projects
• Hands-on experience with customers in pre-sales, projects, de-escalations
• Strong SAP portfolio knowledge, both on-premise and cloud, and understanding of how solutions enable business processes and drive value
• Strong communication skills, both written and verbal, up to the executive level
• Fluency in written and spoken English and Spanish.
• Action bias, with the ability to translate customer needs and challenges into concrete action plans and rapidly execute them.
• Ability to effectively engage with teams with a high level of geographic, cultural, and other diversity.
EDUCATION AND EXPERIENCE
• Bachelor's degree or equivalent experience.
• Proven multiple S/4 implementation experience.
• A proven track record in delivering multi-disciplined projects spanning on-premise and cloud will be highly regarded.
• Technical infrastructure know-how and technical understanding of virtualized system landscapes is useful but not essential for this role
• Accustomed to working in an international and global virtual matrix organization.
• Experienced in the area of IT service providers and managing outsourcing engagements.
• Understanding of SAP's cloud business, cloud, and hybrid infrastructure, cloud operation processes, and SAP's support portfolio
• 5+ years' experience in a customer-facing role
• 5+ years of professional experience in SAP Operations / Consulting / Customer Success, including cloud-related experience.
• Broad customer business perspective, knowledge of end-to-end processes, and complex business transformation experience
• A strong network within SAP, both with on-premise delivery teams and cloud delivery teams
• Experience in presales engagements and sales processes within SAP
• Good overall commercial awareness of services commercials, on-premise project delivery commercials, and cloud delivery commercials
• Knowledge of S/4 migration and conversion approaches, challenges, etc.
• Proven knowledge in migration to the cloud, cloud architecture models, and hyperscaler scenarios
• Good knowledge of the SAP RISE solution portfolio including both Public and Private platforms.
• Good understanding of the change management challenges around IT outsourcing scenarios.
• Experience working with multiple stakeholders, interconnected workstreams, and organizations in multiple reporting lines.
#SAPRISECAACareers
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 175,200 - 378,800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 376294 | Work Area: Sales Support | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Show more details...
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with... a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
SUMMARY & ROLE INFORMATION
The RISE with SAP organization is responsible for transforming how we sell and deliver to our customers in the cloud. To demonstrate our focus on true customer value, and adoption, we are looking for an experienced member to join our RISE Cloud Advisory Team focusing on end-to-end customer adoption and success once a customer decides on a RISE journey.
The RISE Cloud Advisory Team is responsible for defining and implementing the collaborative framework that allows for a smooth end-to-end customer journey for RISE customers. This team works with internal and external delivery stakeholders to define and continuously improve SAP's post-sales customer care processes for RISE customers, bringing that knowledge into the pre-sales process to assist with customer expectation management, and a smooth transition to the cloud.
To support our customers through their RISE journey we have set up a team of RISE Adoption Advisors who work with Internal SAP teams, Customers, and Partners to assist in developing the defined RISE customer journeys and support the creation of smooth adoption plans.
The RISE Adoption Advisor is a key role spanning presales activities, acting as an Advisor and mentor to account teams regarding all aspects of RISE post-sales, assisting with customer expectation management, and supporting VATs to leverage the RISE Adoption Framework.
Additionally, the RISE Adoption Advisor works alongside colleagues in Customer Success (CS), SAP Enterprise Cloud Services (ECS), Partner Ecosystem Success (PES), and other teams, providing advice, guidance, and help in explaining how SAP takes care of our RISE customers. Coupled with providing training and enablement via Bootcamps and regional pilots the RISE Adoption Advisor aims to scale the use of the RISE with SAP adoption framework and its BTP toolkit (RAFT) within all RISE sales cycles, supporting regional sales to better manage customer expectations about 'what happens next' on their RISE journey, before they sign the contract.
The role of RISE Adoption Advisor - Programme expert is a specialist Adoption Advisor role with deep SAP experience, preferably in S/4 as a program manager, architect, or senior consultant. Direct implementation experience of S/4 will be highly regarded.
This role will work closely with the Global Head of RISE Adoption Advisors, working on internal and external projects, many of which will vary between internal and some customer-facing.
The successful candidate will have experience in structured program management, will also have worked in intense and sensitive situations with customers at C and Executive levels, and will have experience in guiding and steering complex topics to a successful outcome.
This role will require working with customers who have hybrid ERP system landscapes with a mix of on-premise platforms, private and public cloud solutions/services, therefore proven experience in these areas will be essential, with S/4 knowledge being of primary importance.
Language skills are a must in both written and spoken English and Spanish. Additional Languages would be of benefit, Portuguese, Chinese, Japanese
The core Tasks will typically include but are not limited to:
• Work directly with the Global Head of RISE Adoption Advisors on strategic customer engagements and internal programs such as GtM, process improvement, etc.
• Working with account teams in the pre-sales phase to provide guidance and support to customers, partners, and SAP VATs regarding RISE post-sales delivery and support models.
• Become proficient in the RISE Adoption Framework as the key tool to leverage discussions with customers and partners.
• Engage with and orchestrate RISE end-to-end customer journey activities across account teams, CSS, ECS, and PES, including other SAP organizations and stakeholders as needed.
• Understand customer post-sales and operational concerns, and how to leverage SAP teams to address them.
• Map customer RISE project and operational activities into the RISE adoption tool through the collaboration of workshops with the internal VAT, Customer teams, and partners.
• When necessary, can act as a "troubleshooter" to remove blockers to Adoption progress and engage with customers up to C-Level as required.
• Defining and running SAP internal governance and checkpoint meetings on behalf of the Global RISE Cloud Advisory Team
• Providing updates to key internal stakeholders via appropriate channels
• Improve stakeholder understanding and adoption of RISE through developing trusting and deep relationships with multiple SAP stakeholders and our Partner ecosystem.
SKILLS AND COMPETENCIES
• Strong ability to translate between technical and non-technical audiences with confidence.
• Strong engagement management, relationship building, and de-escalation skills.
• Excellent presentation, communication, and moderator skills
• High competency in multi-tasking and ability to manage multiple engagements in parallel.
• Strong customer focus and empathy for customer situations
• A self-starter, with energy, drive, and the ability to manage multiple priorities.
• Knowledge of SaaS models and Cloud mindset.
• Proven ability to work with senior stakeholders - customers and SAP-internal.
• Ability to collaborate in a cross-LoB environment, working in a virtual/remote mode.
• Strong project management skills with a focus on transformation projects
• Hands-on experience with customers in pre-sales, projects, de-escalations
• Strong SAP portfolio knowledge, both on-premise and cloud, and understanding of how solutions enable business processes and drive value
• Strong communication skills, both written and verbal, up to the executive level
• Fluency in written and spoken English and Spanish.
• Action bias, with the ability to translate customer needs and challenges into concrete action plans and rapidly execute them.
• Ability to effectively engage with teams with a high level of geographic, cultural, and other diversity.
EDUCATION AND EXPERIENCE
• Bachelor's degree or equivalent experience.
• Proven multiple S/4 implementation experience.
• A proven track record in delivering multi-disciplined projects spanning on-premise and cloud will be highly regarded.
• Technical infrastructure know-how and technical understanding of virtualized system landscapes is useful but not essential for this role
• Accustomed to working in an international and global virtual matrix organization.
• Experienced in the area of IT service providers and managing outsourcing engagements.
• Understanding of SAP's cloud business, cloud, and hybrid infrastructure, cloud operation processes, and SAP's support portfolio
• 5+ years' experience in a customer-facing role
• 5+ years of professional experience in SAP Operations / Consulting / Customer Success, including cloud-related experience.
• Broad customer business perspective, knowledge of end-to-end processes, and complex business transformation experience
• A strong network within SAP, both with on-premise delivery teams and cloud delivery teams
• Experience in presales engagements and sales processes within SAP
• Good overall commercial awareness of services commercials, on-premise project delivery commercials, and cloud delivery commercials
• Knowledge of S/4 migration and conversion approaches, challenges, etc.
• Proven knowledge in migration to the cloud, cloud architecture models, and hyperscaler scenarios
• Good knowledge of the SAP RISE solution portfolio including both Public and Private platforms.
• Good understanding of the change management challenges around IT outsourcing scenarios.
• Experience working with multiple stakeholders, interconnected workstreams, and organizations in multiple reporting lines.
#SAPRISECAACareers
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 175,200 - 378,800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 376294 | Work Area: Sales Support | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Show more details...
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