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Most recent job postings at stcharleshealthcare
Customer Service Specialist Spanish Interpreter and Translator...
via Thomssite.com posted_at: 11 days agoschedule_type: Full-time
Customer Service Specialist Spanish Interpreter and Translator (Full-Time, Days) job at Stcharleshealthcare. Oregon State. Typical pay range: $19.59 - $27.05**ST. CHARLES HEALTH SYSTEM... • *JOB DESCRIPTION** • *TITLE:** Customer Service Specialist Spanish Interpreter and Translator • *REPORTS TO POSITION:** Patient Financial Services Supervisor • *DEPARTMENT:** Patient Financial Services • *DATE LAST REVIEWED:** 8/10/2018 • *OUR VISION:** Customer Service Specialist Spanish Interpreter and Translator (Full-Time, Days) job at Stcharleshealthcare. Oregon State.

Typical pay range: $19.59 - $27.05**ST. CHARLES HEALTH SYSTEM...
• *JOB DESCRIPTION**
• *TITLE:** Customer Service Specialist Spanish Interpreter and Translator
• *REPORTS TO POSITION:** Patient Financial Services Supervisor
• *DEPARTMENT:** Patient Financial Services
• *DATE LAST REVIEWED:** 8/10/2018
• *OUR VISION:** Creating Americas healthiest community, together
• *OUR MISSION:** In the spirit of love and compassion, better health, better care, better value
• *OUR VALUES:** Accountability, Caring and Teamwork
• *DEPARTMENTAL SUMMARY:** The Patient Financial Services Centralized Billing Office provides many services to our multi-hospital and medical group organization focusing on the patient financial experience along the entire continuum of care. Our goal is to deliver a delightful, transparent and seamless experience to our patients and customers that captures and collects the revenue earned by St. Charles Health System in a quality, efficient and timely manner.
• *POSITION OVERVIEW:** Customer Service Specialist Interpreter and Translator delivers quality customer service to the Spanish-speaking and English-speaking community while assisting with departmental duties. This position does not directly manage any other caregivers.
• *ESSENTIAL FUNCTIONS AND DUTIES:**

Answers incoming customer service phone calls and walk-in inquiries for the Spanish-speaking and English-speaking community.

Interprets/translates written correspondence/forms from English to Spanish and Spanish to English.

Communicates effectively with a wide range of customers, using strong interpersonal/public relation and time management skills.

Enters clear and concise documentation in the patient health information system.

Reviews/works reports and work queues.

Conducts financial interviews with patients/responsible parties to determine the ability to pay and determine the payment plan.

Maintains productivity and quality standards.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.
• *EDUCATION**
• *Required:** High school diploma or GED.
• *Preferred:** Additional high school or college courses up to one year in medical terminology and office practices.
• *LICENSURE/CERTIFICATION/REGISTRATION**
• *Required: N/A**
• *Preferred:** Completion of a Spanish Health Care Interpreter training through the Oregon AHEC Program, Portland Community College (PCC) or a similar program that meets the training requirements for the State of Oregon.
• *EXPERIENCE**
• *Required:** One year experience in data processing, word processing, accounting, or health care clerical work required.

Candidate must be fluent in English and Spanish.
• *Preferred:** N/A
• *PERSONAL PROTECTIVE EQUIPMENT**

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
• *PHYSICAL REQUIREMENTS:**

Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.

Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.

Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

.

Schedule Weekly Hours:

40Caregiver Type:

RegularShift:

First Shift (United States of America)NoJob Family:

INTERPRETERScheduled Days of the Week:

Monday-FridayShift Start & End Time:

8-16:30locationBend, ORlocationBend, ORlocationBend, ORSt. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon.

The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.

For additional information, such as Career FAQ's, benefits, and why your dream job awaits, please visit our site.

St. Charles Health System is required by the Oregon state mandate to ensure all healthcare workers are fully vaccinated for COVID-19 or have applied for and been granted a medical or religious exception that can be reasonably accommodated for their role Show more details...
Assistant Nurse Manager Clinical Support Teams
via Workday schedule_type: Full-timework_from_home: 1
Typical pay range: $59.93 - $92.89 ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Assistant Nurse Manager – Clinical Support Teams REPORTS TO POSITION: Nurse Manager- Clinical Support Teams DEPARTMENT: Patient Care Support DATE LAST REVIEWED: December 28, 2017 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better... care, better value OUR VALUES: Accountability, Typical pay range: $59.93 - $92.89 ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Assistant Nurse Manager – Clinical Support Teams REPORTS TO POSITION: Nurse Manager- Clinical Support Teams DEPARTMENT: Patient Care Support DATE LAST REVIEWED: December 28, 2017 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better... care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Assistant Nurse Manager supports work on various units throughout St. Charles Health System. These departments provide 24/7 specialized care to patients throughout their hospitalization and discharge. This department is based on the St. Charles Health Care Bend campus and includes several teams that are located together in a workspace that facilitates cross-team support and collaboration system-wide. These teams include the Transfer Center, Central Communications, The Centralized Staffing Office, Centralized Timekeeping, and RN and CNA float pools. Additionally, this department facilitates several critical operations, communication, and facilities functions related to security, safety, and disaster preparedness. POSITION OVERVIEW: The Assistant Nurse Manager is responsible for providing support and managerial assistance to the Nurse Manager by managing daily unit operations that include: Staffing and scheduling; orientation and on-boarding; education and competency assessment; budget monitoring; maintaining and establishing patient care standards; promoting evidence-based practice. Implements quality and safety initiatives, engages in process improvement, ensures adherence to bargaining unit agreements and human resource management. The Assistant Nurse Manager applies standards for professional nursing practice and focuses clinical care to enhance the experience for patients, families, and all others while functioning in alignment with the Leadership approach of St. Charles Health System. The Assistant Nurse Manager creates and sustains a patient care environment that supports a safe, knowledgeable, compassionate, productive, and engaged caregivers. The Assistant Nurse Manager is an additional resource and support for the unit caregivers and departmental operations. This position directly manages caregivers in the Float Pool, including RNs and CNAs, the Staffing Office and Timekeeping teams. ESSENTIAL FUNCTIONS AND DUTIES: Develops staffing schedules and ensures adherence to staffing plan in accordance with established regulations. Supports unit leaders in creating assignments that include float caregivers based on patient needs, caregivers’ skills/abilities, department resources and operational requirements. Participates in hiring, coaching and monitoring the performance of all direct reports, to develop and maintain a high performing team that meets organizational and department goals Makes recommendations and provides opportunities for growth and development of caregivers and arranges for appropriate education and training. Collaborates and assists leadership of the department with staff meetings and agendas. Maintains and demonstrates an in-depth knowledge of nursing principles, practices, standards, and techniques and applies this knowledge in accordance with St. Charles Health Care System policies and procedures and within laws and regulations governing nursing practice in the State of Oregon. Participates in budget development and maintains operations within budget in areas such as managing staffing, productivity, patient flow, bed management and triaging to meet patient needs. Develops, measures and monitors unit operational performance metrics inclusive of agency and overtime costs, vacancy and turnover rates, and other metrics specific to areas of responsibility. Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate. Assists with planning, recommendation and implementation of clinical service delivery. Recommends policy changes which enhance nursing ability to achieve top performance. Assists with the development of unit goals and objectives to support the St. Charles Healthcare System values and goals, with input from caregivers. Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals. Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, guests and other hospital departments while providing 2-way communication of the St. Charles Healthcare System mission and strategic plan. Fosters team work with all shifts and other units/departments. Stimulates and facilitates change in a positive manner. Involves caregivers in planning processes to obtain valuable input and to assure positive outcomes. Works harmoniously with and effectively supervises caregivers by building trust and demonstrating effective decision making. Rounds daily in supported units to interact with caregivers, families and patients in order to obtain feedback on the on care provided by float caregivers. Responds to patient and family concerns or complaints with sensitivity and compassion in a timely fashion. Promotes empowerment of the staff by utilizing collaborative approaches and encouraging new ideas. Utilizes findings from patient satisfaction survey and with input from the caregivers, to develop unit based customer services goals. Utilizes findings from engagement survey and with input from the caregivers, to develop a unit based recruitment and retention (goals). Participates as member of healthcare team and various interdisciplinary committees to improve patient care and meet patient needs. Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers. Supports the vision, mission and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Value Improvement Practice concepts and tools. Provides and maintains a safe environment for caregivers, patients, medical staff and guests by identifying risk management issues and address as appropriate. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION Required: As required by RN licensure. Preferred: BSN LICENSURE/CERTIFICATION/REGISTRATION Required: Current Oregon RN license. AHA Basic Life Support for Healthcare Provider certification. Preferred: Certification in area of specialty preferred. EXPERIENCE Required: Three years clinical nursing experience. One year of leadership experience. Preferred: Two years of leadership experience in health care organization. PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. PHYSICAL REQUIREMENTS Continually (75% or more): Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, lifting/carrying/pushing or pulling 1-25 pounds. Occasionally (25%): Bending, stooping/kneeling/crouching, reaching overhead, grasping/squeezing, ability to hear whispered speech level. Rarely (10%): Climbing stairs. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle. Exposure to Elemental Factors Rarely (10%): Wet/slippery area, chemical solution. Never (0%): Heat, cold, noise, dust, vibration, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category Risk for Exposure to BBP . Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: Variable (United States of America) Is Exempt Position? Yes Job Family: ASSISTANT MANAGER Scheduled Days of the Week: Variable with Call Shift Start & End Time: Variable St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine. For additional information, such as Career FAQ's, benefits, and why your dream job awaits, please visit our Careers site. With a variety of nursing positions available, you can choose a career path that fits both your interests AND your lifestyle. Please click on the link for additional help on navigating the candidate site and features of the candidate home page. Candidate Home User Guide Show more details...
Manager of Caregiver (Employee) Relations
via Sercanto posted_at: 2 days agoschedule_type: Full-time
Typical pay range: $55.96 - $77.27 ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Manager, Caregiver Relations REPORTS TO POSITION: Director, Human Resources DEPARTMENT: Human Resources DATE LAST REVIEWED: January 2022 OUR VISION: Creating Americas healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES... Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Human Typical pay range: $55.96 - $77.27 ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Manager, Caregiver Relations REPORTS TO POSITION: Director, Human Resources DEPARTMENT: Human Resources DATE LAST REVIEWED: January 2022 OUR VISION: Creating Americas healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES... Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Human Resources Department provides many services to our multi-hospital organization and medical groups including: recruiting, employee relations, labor relations, compensation, benefits management, absence management, human resources information services, and on-boarding/off-boarding. POSITION OVERVIEW: The Manager, Caregiver Relations provides senior level human resources leadership to St. Charles Health System (SCHS) leaders and caregivers in support of the organizations policies and processes. This position leads Caregiver Relations across the system including the performance management process, coaches and administers progressive disciplinary actions, terminations, and ensures compliance with Human Resources policies as well as Local, State, and Federal employment laws and regulations. The Manager serves as subject matter expert on SCHS labor relations matters, including collective bargaining agreements, grievance procedures including arbitrations, and assists all levels of management on labor and legal matters. This position will oversee the exit interview process to include meaningful reporting, analysis and sharing of information. The Manager will partner collaboratively with other members of the Human Resources and Organizational Development teams to develop ways to improve retention and culture. This position directly manages a team of HR Business Partners. ESSENTIAL FUNCTIONS AND DUTIES: Promotes and fosters the St. Charles Open Door Culture across all departments within the organization. Develops and maintains human resource policies, procedures, and goals that align caregiver performance with the organizations mission, strategies, and business objectives. Coaches, counsels, and provides caregiver and labor relations advice and direction to leadership and caregivers. Serves as the subject matter expert to provide leadership training with partnership of the OD/Education team. Provides guidance, interpretation and ensures compliance with all St. Charles polices, collective bargaining agreements, and Local, State, and Federal employment laws and regulations. Develops, delegates, and oversees the caregiver relations team performance of these activities. Investigates accusations of harassment, discrimination, or other illegal actions (i.e. EEOC, BOLI, DOL) along with St. Charles policy violations while documenting fact-finding and providing recommendations to leadership. Coordinates next steps with key stakeholders. Partners with the Compliance department on the management of the internal reporting system (Ethics Point). Investigates and ensures a timely outcome of assigned cases. Administers corrective actions, progressive disciplinary procedures, terminations, layoffs, and reductions in force. Provides guidance and coaching to leadership for performance management and conflict resolution. Provides documentation and tools to leadership per St. Charles performance management processes. Serves as a subject matter expert on labor relations, union contracts and the grievance/arbitration process. Manages response to collective bargaining agreement inquiries. Provides guidance and recommendations for next steps and coordinates appropriate meetings with union representatives, leadership and St. Charles staff as needed. Represents St. Charles during the contract negotiation process. Drafts proposals and counterproposals based on relevant data. Conducts cost analysis. Facilitates the exit interview process to include driving participation, developing reporting, sharing results, and analyzing the results to better understand ways to improve retention and culture. Ensures compliance to required regulatory postings throughout the system. Establishes partnerships within the Human Resources team to work collaboratively across all disciplines in HR. Takes active measures to coach and/or coordinate training to departmental management team members with a goal to increase their leadership, best practices, and HR competencies/expertise. Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals. Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals. Provides and oversees teams delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate. Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Value Improvement Practice concepts and tools. Supports the vision, mission, and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: Bachelors degree in Human Resources, Business Administration, or related field. Preferred: Masters degree in Human Resources, Business Administration, or related field. LICENSURE/CERTIFICATION/REGISTRATION: Required: Valid Oregon drivers license and ability to meet SCHS driving requirements. Ability to travel to all SCHS worksites required. Preferred: PHR/SPHR or SHRM-CP/SHRM-SCP. EXPERIENCE: Required: Minimum of ten (10) years Human Resources experience to include at least five (5) years in an individual contributor role. Preferred: Leadership experience in Human Resources. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Skills: General: Success working in a dynamic, diverse, and fast paced environment. Strong analytical, problem solving and decision-making skills. Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions. Ability to effectively interact with all levels within St. Charles and external customers/clients/potential employees. Demonstrated ability and experience in computer applications, specifically MS Office, PPT, and Excel. Position Specific: Working knowledge of all HR functional areas with an emphasis on EEOC laws and requirements, federal and state employment laws, training, and employee relations. Strong time management skills and ability to manage workload and conflicting priorities. Proven experience of managing and implementing projects and strategic change initiatives. Expert knowledge of labor relations and a proven track record in rendering expert, consultative advice on all labor and employee relations matters. Proven track record and demonstrated success in labor negotiations. Progressive development and achievement #J-18808-Ljbffr Show more details...