Most recent job postings at surepayroll
via Talentify posted_at: 1 month agoschedule_type: Full-time
Overview Provide payroll and service expertise to resolve our most complex payroll issues, ensure the accuracy of customer accounts, retain customers and grow partner relationships. Responsibilities Service high value accounts, bank and marketing partners to maintain and grow relationships. Resolve complex payroll issues requiring extensive research and follow-up, both internally and with... clients. Create amended tax returns and resolve tax notices Overview Provide payroll and service expertise to resolve our most complex payroll issues, ensure the accuracy of customer accounts, retain customers and grow partner relationships. Responsibilities Service high value accounts, bank and marketing partners to maintain and grow relationships. Resolve complex payroll issues requiring extensive research and follow-up, both internally and with... clients. Create amended tax returns and resolve tax notices (if necessary). Proactively identify companies with potential issues and develop plans for recovery. Run and analyze reports to identify service issues that may affect large groups of clients. Partner with staff members on the Customer Service, Payroll Tax, Finance and Partner Services teams to implement customer solutions. Provide insights into systemic payroll operational issues to the product management and technology teams. Collects and verifies customer data to identify issues that may arise during W2 season. May take customer calls as needed during peak periods such as year end. Qualifications - Required 3 years of experience in Payroll processing, tax or analyst experience. CPP certification a plus.- Required 3 years of experience in Payroll processing, tax or analyst experience. CPP certification a plus.Service high value accounts, bank and marketing partners to maintain and grow relationships. Resolve complex payroll issues requiring extensive research and follow-up, both internally and with clients. Create amended tax returns and resolve tax notices (if necessary). Proactively identify companies with potential issues and develop plans for recovery. Run and analyze reports to identify service issues that may affect large groups of clients. Partner with staff members on the Customer Service, Payroll Tax, Finance and Partner Services teams to implement customer solutions. Provide insights into systemic payroll operational issues to the product management and technology teams. Collects and verifies customer data to identify issues that may arise during W2 season. May take customer calls as needed during peak periods such as year end Show more details...
via St. Cloud Shines schedule_type: Full-time
Paychex United States, Minnesota, St. Cloud March 29, 2022 Description *** This role is hybrid, work from home and office *** Sells product solutions to prospective clients to help achieve organizational performance and financial objectives. - Follows up on leads to close deals. - Provides support to customers and partners throughout the onboarding process. - Generates referral leads from... existing customers and upsells ancillary services offered. Paychex United States, Minnesota, St. Cloud March 29, 2022 Description *** This role is hybrid, work from home and office *** Sells product solutions to prospective clients to help achieve organizational performance and financial objectives. - Follows up on leads to close deals. - Provides support to customers and partners throughout the onboarding process. - Generates referral leads from... existing customers and upsells ancillary services offered. Requirements - Associate's Degree - Preferred - Demonstrates problem solving skills. - Demonstrates written communication skills. - Strong verbal communication and listening skills. - Proficient in English Our Commitment Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making. Click for more information on our corporate social responsibility Show more details...
via Diversity Jobs posted_at: 22 days agoschedule_type: Full-time
Overview Provides technical direction. Validates requirements, performs analysis and design for system improvements and new applications. Represents department by leading work and providing guidance to others... Responsibilities • Acts as a technical focal point to communicate team project activities and status. Provides technical mentorship in applications, architecture, processes, and standards to aid in the professional development of team Overview

Provides technical direction. Validates requirements, performs analysis and design for system improvements and new applications. Represents department by leading work and providing guidance to others...

Responsibilities
• Acts as a technical focal point to communicate team project activities and status. Provides technical mentorship in applications, architecture, processes, and standards to aid in the professional development of team members. Observes and communicates performance of team members to assist in their development.
• Ensures team compliance with standards for consistency of coding. Recognizes code, process and/or standard inefficiencies and suggests new standards and opportunities for improvement.
• Responds to questions and researches and resolves issues to provide technical support for production applications including high impact production issues.
• Validates requirements, performs analysis, design, programming, testing, documentation and support for assigned projects to drive application changes.
• Engaged in all phases of the Software Development Life Cycle (SDLC) including client interactions, requirements gathering, application design, development, testing, debugging, deployment, maintenance and enhancements.
• Participates in investigation of opportunities for improvement and makes recommendations. May consult technical equipment / software vendors and current users in these evaluations.
• Acquires and utilizes strong technical and / or application knowledge to independently produce deliverables and recognizes the impact (e.g. design documentation, system changes).
• Demonstrates versatility of knowledge and applies strong technical skill base to contribute to any application (including those outside application area).
• Proactively shares technical knowledge to cross-train other team members.

Qualifications
• Bachelor's Degree in Computer related discipline - Required
• 7 years of experience in Related field or the equivalent combination of education and experience.
• Possesses strong technical aptitude.
• Demonstrates problem solving skills.
• Strong verbal communication and listening skills.
• Proficient in English written and verbal communication skills.
• Demonstrates a high commitment to quality.
• Effective interpersonal skills.
• Ability to inspire and develop staff.
• Possesses flexibility to work in a fast paced, dynamic environment.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $121,000 - $175,000 annually plus RSU's. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range
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via Diversity Jobs posted_at: 13 days agoschedule_type: Full-time
Overview Manages and directs all activities, workflow and operational management of SurePayroll Contact Center Team... Responsibilities • Manages customer service and operations efficiency programs to maximize service levels and continually improve SurePayroll's responsiveness to customer's needs. • Plans, organizes and controls resources for optimal utilization to deliver optimal customer service. Works with business partners to react to information Overview

Manages and directs all activities, workflow and operational management of SurePayroll Contact Center Team...

Responsibilities
• Manages customer service and operations efficiency programs to maximize service levels and continually improve SurePayroll's responsiveness to customer's needs.
• Plans, organizes and controls resources for optimal utilization to deliver optimal customer service. Works with business partners to react to information and analysis regarding workload, traffic distribution and service performance to maximize service levels to clients.
• Maintains service levels while improving staffing to client ratios. Manages the technical expertise of the team to solve problems regarding internal and client issues to ensure quality service is provided to both internal customers and clients.
• Responsible for monitoring and acting on client, bank partner and reseller feedback to improve retention rates.
• Partners with key businesses units to continually evaluate process inefficiencies, identify opportunities for improvement and implement strategies to enhance the client experience.
• Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.
• Maximizes current revenue streams and seeks new revenue opportunities to pursue within the contact center to ensure revenue goals are met.
• Maintains knowledge of available techonologies, best practices and work processes that have potential to improve customer needs.
• Partners with training department to define department training needs, including intradepartmental development program, and ensures that staff members have the skills and knowledge necessary to provide world class customer service.
• Lead Contact Center team to achieve targeted NPS scores. Responsible for leading team to meet and/or exceed client retention and revenue goals.

Qualifications
• Bachelor's Degree - prefered
• 4 years of experience in Supervisory experience in a contact center.
• Processing and troubleshooting payroll experience
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via Diversity Jobs posted_at: 22 days agoschedule_type: Full-time
Overview Provides leadership to managers in our inside sales group to achieve year-over-year client and ancillary growth. Manages the strategy behind sales effort in accordance with corporate guidelines to increase client base through the implementation of specifically approved sales and marketing programs... Responsibilities • Leads and directs sales managers to ensure inside sales activities align with the company's sales and go to market strategy Overview

Provides leadership to managers in our inside sales group to achieve year-over-year client and ancillary growth. Manages the strategy behind sales effort in accordance with corporate guidelines to increase client base through the implementation of specifically approved sales and marketing programs...

Responsibilities
• Leads and directs sales managers to ensure inside sales activities align with the company's sales and go to market strategy to achieve growth metrics for the company.
• Recruits, selects, and directs sales managers and staff in meeting or exceeding corporate goals. Monitors attainment versus forecast and takes corrective action when necessary.
• Identifies, coaches and develops future leaders.
• Conducts expense reviews and makes appropriate adjustments to ensure the department stays within the approved budget.
• Cultivates and develops internal relationships with cross-functional business partners. Represents sales team on cross-functional projects.
• Establishes and maintains communication links at all levels to ensure positive working relationships and productivity.
• Works with internal managers to develop mutual objectives and to problem-solve issues using partnership principles.
• Enhances existing practices and develops new strategies to create client growth and units/revenue for the organization
• Initiates, participates in, and supervises on-going training of sales managers in technical knowledge, competitive knowledge, sales skills knowledge, and management stills.

Qualifications
• Bachelor's Degree in Accounting, Business Administration or Marketing - Preferred
• 3 years of experience in Sales or Marketing.
• 3 years of experience in Leadership.
• Strong verbal communication and listening skills.
• Demonstrates problem solving skills.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $84,000.00 - $120,000.00 annually/hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range
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via St. Cloud Shines schedule_type: Full-time
Manager, Salesforce Admin & CRM Strategy - SurePayrollManagement - Non-SalesUS - May reside in any Paychex LocationMAN-21-00308**Description**This position does have the opportunity for remote flexibility.The Manager, Salesforce Administration & CRM Strategy leads the development and execution of the technical and business Salesforce strategy for SurePayroll. This role leads the team responsible for ensuring our Salesforce instance aligns with and Manager, Salesforce Admin & CRM Strategy - SurePayrollManagement - Non-SalesUS - May reside in any Paychex LocationMAN-21-00308**Description**This position does have the opportunity for remote flexibility.The Manager, Salesforce Administration & CRM Strategy leads the development and execution of the technical and business Salesforce strategy for SurePayroll. This role leads the team responsible for ensuring our Salesforce instance aligns with and meets current and future business requirements and enabling users to effectively leverage the tool in daily operations to meet business objectives.+ Develops Salesforce architecture and execution strategy for cross-functional and/or enterprise-wide projects. Establishes coding standards and provides architectural and design input to ensure Salesforce integrations and APIs are fully leveraged to achieve strategic business objectives.+ Develops staffing plans. Recruits, selects, manages, and develops talent to maximize engagement, minimize... turnover, promote career path growth, and develop bench strength for the organization.+ Contributes internal subject matter expertise wherever needed regarding Salesforce and its associated processes and integrations including: governance, roadmap development and execution, prioritization and implementation, upcoming feature definition and development, functionality, and systems.+ Oversees management of Salesforce database ensuring organization, integrity and usability.+ Partners with internal departments and stakeholders to drive and implement innovative process improvements utilizing a comprehensive understanding of business processes and expertise in related Salesforce integrations.+ Analyzes and defines all Salesforce user needs. Builds solutions and partners to ensure proper adoption and full optimization of platform capabilities and functionality to achieve customer and business objectives.+ Provides regular updates and information to the business regarding work in progress, changes, or upcoming Salesforce initiatives including communication with the corporate Salesforce team to ensure alignment with enterprise processes, policies, and best-practices.+ Manages and negotiates the Salesforce vendor relationship and contracts.**Requirements**+ Bachelor's Degree in Marketing or MIS - Preferred+ 3 years of experience in Working with Salesforce.com and Marketing experience.**Our Commitment**Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.Click here for more information on our corporate social responsibility.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law Show more details...