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How do I check my Telus account balance? To check your Telus account balance, you can log in to your account on the Telus website or telus.com/myaccount. The website will show your balance and due dates and allow you to make payments using various methods like credit/debit cards, Paypal, online banking, and the Telus app.
How do I change my Telus Wi-Fi password? To change your Telus Wi-Fi password, you can log in to your router's settings page or the Telus Smart Hub settings page using the router's IP address. Then, go to the Wi-Fi settings section, find your Wi-Fi network, and click the change password option. You can then enter the new password and click the save button for the changes to take effect.
What is Telus Optik TV? Telus Optik TV is a bundle package that offers customers a high-quality TV viewing experience. With Optik TV, customers can access live and recorded TV shows, movies, and sports content on-demand. Telus Optik TV customers can also pause, rewind, and record their favorite shows with the PVR feature.
What is the Telus refer-a-friend program? Telus' refer-a-friend program is a customer loyalty program that allows existing Telus customers to refer their friends and family to Telus. By referring a friend, the existing customer will receive a discount on their bill, and their friend will also receive a discount on their promotional offer.
Can I cancel my Telus subscription? Yes, you can cancel your Telus subscription anytime by calling the Telus customer service team or by sending a cancellation request via the Telus website. However, there may be contract termination fees, depending on your service plan. It is advisable to read your contract agreement before cancelling your Telus subscription.
How do I track my Telus order? You can track your Telus order by signing in to your account on Telus.com and viewing your order status or by contacting the Telus customer service team through their website. After placing your order, you will receive a confirmation email with the expected delivery date and a tracking number that you can use to track your order.
What is the Telus device protection plan? The Telus device protection plan (DPP) is an optional service that provides coverage for your device in case of damage, loss, or theft. The DPP covers repairs, replacements, screen damage, and liquid damages. The DPP can be added to any new or existing Telus device plan.
Does Telus offer internet plans with no data cap? Yes, Telus offers internet plans with no data cap, and this service is exclusive to Telus PureFibre customers. Telus Purefibre is an optical fiber internet connection that offers faster and more reliable speeds than traditional copper-wire internet services.
What services does Telus offer? Telus offers a vast range of services that include wireless, home phone, high-speed internet, Optik TV, and business solutions. Telus also provides the latest smart devices and accessories, like smartphones and tablets, as well as the latest teleconferencing and security solutions for businesses.
How do I upgrade my Telus device? You can upgrade your Telus device by visiting a Telus store near you or ordering online through Telus.com. Telus offers various flexible payment options, including Pay Per Month, Pay Upfront, or Device Return Program (DRP). You can also receive exclusive offers and discounts when you upgrade your device.