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Most recent job postings at Score Media and Gaming
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet... Sportsbook & Casino’ delivers an immersive
theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet... Sportsbook & Casino’ delivers an immersive and holistic mobile sports betting and iCasino experience. theScore Bet is currently live in the Company's home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.
About The Role & Team
As part of the Retail team, you will be working with a team of smart, friendly, and dedicated Engineers, Product Managers and Designers determined to deliver some of the best retail applications the market has to offer. This team will be developing retail based applications for kiosks, over the counter system, odds boards etc. The team will be responsible for building applications from its base using React and existing design components from theScore's library. This role will be responsible for the management of the base images supporting kiosk and OTC (Over The Counter) applications, the pipelines for deploying bundled base images and applications to hardware, and the development of fleet management and monitoring systems.
Note: This role requires interacting with hardware components that live in our offices in Toronto and Philadelphia. Occasional travel to the office to interact with these components will be necessary.
As a key member of our retail team, you will:
• Work with our preferred technology stack (Elixir, Phoenix)
• Develop, scale, and optimize the deployment and management of a fleet of kiosks
• Participate in the design, architecture, and delivery of new features in a collaborative agile/scrum environment
• Have the opportunity to build:
• the APIs supporting kiosks and devices that betting users can interact with and that accepts card payments.
• the APIs supporting over the counter devices that employees interact with to accept cash/card for bet placement.
• the deployment pipeline of firmware and software images for kiosk and OTC hardware.
• the firmware and software for physical component hardware like card readers, betslip scanners, and more.
• the fleet management system for kiosks and other components.
• Build your components to interact with multiple microservices that use Elixir, Kafka, and more.
• Work with monitoring and alerting tools (DataDog, Bugsnag, PagerDuty)
We Are Looking For Engineers With
• 3+ years experience in software development, specializing in back-end technologies, with strong competencies in distributed systems, networking, and system architecture.
• Passionate about clean code architecture, software craftsmanship, and testing.
• Experience with Git and GitHub or similar.
• Proficiency working in the terminal and editors of your choice.
• Experience with linux configuration, security, and package management.
• Experience with Rust.
• Experience with modern web framework and API development (Phoenix, Django, Node, Go)
• Experience with profiling tools (pyspy, Pyroscope, xprof, datadog, NewRelic)
• Knowledge and familiarity with caching strategies and tools.
Bonus Points For
• Experience with IoT, kiosks, or embedded devices
• Experience with buildroot, yocto, MaaS
• Experience with Elixir
• Experience with C/C++
• Experience with asynchronous event handling infrastructure (Apache Kafka, MQTT/RabbitMQ, AWS SQS/SNS, Google Cloud Pub/Sub)
• Familiarity with GCP and Kubernetes
• Contributions to open source software
• A passion for sports and/or esports
We Offer
• A Competitive compensation package.
• A Comprehensive Benefits package, including Sick Days, Flexible Time Off, and Parental Leave, reimbursements for education, reimbursements for conferences
• Regular knowledge and learning sessions for your expertise.
• Opportunities for career progression, career mentorship, and mentoring other developers.
• Remote work
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
About The Role & Team
As part of the Retail team, you will be working with a team of smart, friendly, and dedicated Engineers, Product Managers and Designers determined to deliver some of the best retail applications the market has to offer. This team will be developing retail based applications for kiosks, over the counter system, odds boards etc. The team will be responsible for building applications from its base using React and existing design components from theScore's library. This role will be responsible for the management of the base images supporting kiosk and OTC (Over The Counter) applications, the pipelines for deploying bundled base images and applications to hardware, and the development of fleet management and monitoring systems.
Note: This role requires interacting with hardware components that live in our offices in Toronto and Philadelphia. Occasional travel to the office to interact with these components will be necessary.
As a key member of our retail team, you will:
• Work with our preferred technology stack (Elixir, Phoenix)
• Develop, scale, and optimize the deployment and management of a fleet of kiosks
• Participate in the design, architecture, and delivery of new features in a collaborative agile/scrum environment
• Have the opportunity to build:
• the APIs supporting kiosks and devices that betting users can interact with and that accepts card payments.
• the APIs supporting over the counter devices that employees interact with to accept cash/card for bet placement.
• the deployment pipeline of firmware and software images for kiosk and OTC hardware.
• the firmware and software for physical component hardware like card readers, betslip scanners, and more.
• the fleet management system for kiosks and other components.
• Build your components to interact with multiple microservices that use Elixir, Kafka, and more.
• Work with monitoring and alerting tools (DataDog, Bugsnag, PagerDuty)
We Are Looking For Engineers With
• 3+ years experience in software development, specializing in back-end technologies, with strong competencies in distributed systems, networking, and system architecture.
• Passionate about clean code architecture, software craftsmanship, and testing.
• Experience with Git and GitHub or similar.
• Proficiency working in the terminal and editors of your choice.
• Experience with linux configuration, security, and package management.
• Experience with Rust.
• Experience with modern web framework and API development (Phoenix, Django, Node, Go)
• Experience with profiling tools (pyspy, Pyroscope, xprof, datadog, NewRelic)
• Knowledge and familiarity with caching strategies and tools.
Bonus Points For
• Experience with IoT, kiosks, or embedded devices
• Experience with buildroot, yocto, MaaS
• Experience with Elixir
• Experience with C/C++
• Experience with asynchronous event handling infrastructure (Apache Kafka, MQTT/RabbitMQ, AWS SQS/SNS, Google Cloud Pub/Sub)
• Familiarity with GCP and Kubernetes
• Contributions to open source software
• A passion for sports and/or esports
We Offer
• A Competitive compensation package.
• A Comprehensive Benefits package, including Sick Days, Flexible Time Off, and Parental Leave, reimbursements for education, reimbursements for conferences
• Regular knowledge and learning sessions for your expertise.
• Opportunities for career progression, career mentorship, and mentoring other developers.
• Remote work
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
via ZipRecruiter
posted_at: 26 days agoschedule_type: Full-time
theScore , a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore's sports betting app 'theScore Bet... Sportsbook & Casino' delivers an immersive and holistic
theScore , a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore's sports betting app 'theScore Bet... Sportsbook & Casino' delivers an immersive and holistic mobile sports betting and iCasino experience. theScore Bet is currently live in the Company's home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.
Do you have a passion for gaming and the future of esports? Are you a creative individual wanting to contribute to the leading industry of esports content? theScore esports is the largest English-language esports media entity in the world. This position will give you an opportunity to work across all of our growing social media platforms, and influence the future of our coverage. This is a video editor role focussed on short-form editing and pitching ideas and concepts that can work across all of our social media platforms
Typical Workday at theScore:
• Maintaining a social media presence that elevates theScore esports' brand through Instagram, TikTok, YouTube Shorts, Snapchat, Facebook, Twitter, etc.
• Create and develop engaging content while writing scripts for reels, shorts, and other video content on our social media platforms.
• Film, edit and compose graphics and video to support theScore esports' content production.
• Create viral esports content that people enjoy sharing, including video, images, infographics, memes, and animations for our social media platforms.
• Collaborate with team members to ensure the production of high-quality work.
• Pitch and contribute ideas and concepts for our various social media platforms.
• Keeping up with latest trends in storytelling, video production, social media and esports.
• Assist in any other relevant tasks related to video content.
• Other duties as required.
Requirements:
• Be a fan of all things gaming. Have a thirst for everything and anything related to competitive gaming and the broader gaming world!.
• Experience with Non-Linear Editing Software (After Effects, Premiere and/or Final Cut Pro).
• Experience with Photoshop and Illustrator is a benefit.
• Experience with social media platforms, specifically YouTube, Facebook, Instagram and Twitter as well as tools such as Tweetdeck.
• Ability to write creative and engaging social media posts on our various platforms including captions and headlines. Being a memer is a big plus!
• Excellent communication skills.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Available to work weekends and evenings when required.
• Knowledge of pop culture is an asset.
About the Team
Working hand-in-hand with both our editorial content and video departments, you'll help deliver incredible esports content to our vast social audience. We have a close-knit team that's always happy to talk gaming, or put together a stack for various titles after work. The job is also a chance to connect with some of the most passionate people in esports about the scenes we all love.
What we offer
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements
#LI-HYBRID
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
Do you have a passion for gaming and the future of esports? Are you a creative individual wanting to contribute to the leading industry of esports content? theScore esports is the largest English-language esports media entity in the world. This position will give you an opportunity to work across all of our growing social media platforms, and influence the future of our coverage. This is a video editor role focussed on short-form editing and pitching ideas and concepts that can work across all of our social media platforms
Typical Workday at theScore:
• Maintaining a social media presence that elevates theScore esports' brand through Instagram, TikTok, YouTube Shorts, Snapchat, Facebook, Twitter, etc.
• Create and develop engaging content while writing scripts for reels, shorts, and other video content on our social media platforms.
• Film, edit and compose graphics and video to support theScore esports' content production.
• Create viral esports content that people enjoy sharing, including video, images, infographics, memes, and animations for our social media platforms.
• Collaborate with team members to ensure the production of high-quality work.
• Pitch and contribute ideas and concepts for our various social media platforms.
• Keeping up with latest trends in storytelling, video production, social media and esports.
• Assist in any other relevant tasks related to video content.
• Other duties as required.
Requirements:
• Be a fan of all things gaming. Have a thirst for everything and anything related to competitive gaming and the broader gaming world!.
• Experience with Non-Linear Editing Software (After Effects, Premiere and/or Final Cut Pro).
• Experience with Photoshop and Illustrator is a benefit.
• Experience with social media platforms, specifically YouTube, Facebook, Instagram and Twitter as well as tools such as Tweetdeck.
• Ability to write creative and engaging social media posts on our various platforms including captions and headlines. Being a memer is a big plus!
• Excellent communication skills.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Available to work weekends and evenings when required.
• Knowledge of pop culture is an asset.
About the Team
Working hand-in-hand with both our editorial content and video departments, you'll help deliver incredible esports content to our vast social audience. We have a close-knit team that's always happy to talk gaming, or put together a stack for various titles after work. The job is also a chance to connect with some of the most passionate people in esports about the scenes we all love.
What we offer
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements
#LI-HYBRID
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
via Glassdoor
posted_at: 8 days agoschedule_type: Full-time
theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet... Sportsbook & Casino’ delivers an immersive
theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet... Sportsbook & Casino’ delivers an immersive and holistic mobile sports betting and iCasino experience. theScore Bet is currently live in the Company's home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.
Come join our collaborative marketing team as our newest video editor and pave the way for the future of sports media and sports betting! As a video editor, you will create short and long form video content shot by our writers and content creators. You will be responsible for creating assets, graphics and animations to accompany on-cam footage. The video team gets opportunities to create content with professional athletes and teams!
About the Role & Team
• Assist in the creation of video content for theScore various content platforms; YouTube, Facebook, Instagram, Twitter and TikTok.
• Research and source clips for all shows and content we create.
• Assist in the entire post-production of theScore’s shows and series including editing, asset creation, music selection, and sound design.
• Keeping up with the latest trends in storytelling, video production, social media and sports.
• Work in Premiere, After Effects, and Photoshop on Infographics, Motion/Still Graphics and Thumbnails for content.
• Working quickly and accurately to meet very tight deadlines (newsroom environment).
• Other duties as required.
About the Work
• A general knowledge of all Social Media platforms, specifically YouTube, Facebook, Twitter, Instagram and TikTok.
• Advanced writing skills with superior vocabulary; ability to express yourself and excellent grammar/attention to detail.
• Experience with Photoshop, After Effects and Premiere Pro.
• Knowledge of and passion for the world of sports.
• Experience writing for broadcast or video content and/or editorial an asset.
• Be familiar with storytelling concepts like teasers, structure & flow, and identifying target audience.
• Ability to work under tight deadlines and fast-paced environments.
• Able to work productively both individually and with team members.
• Potentially working at different locations, so accessibility is essential, a valid driver’s license is a plus.
What We Offer
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
#LI-HYBRID
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
Come join our collaborative marketing team as our newest video editor and pave the way for the future of sports media and sports betting! As a video editor, you will create short and long form video content shot by our writers and content creators. You will be responsible for creating assets, graphics and animations to accompany on-cam footage. The video team gets opportunities to create content with professional athletes and teams!
About the Role & Team
• Assist in the creation of video content for theScore various content platforms; YouTube, Facebook, Instagram, Twitter and TikTok.
• Research and source clips for all shows and content we create.
• Assist in the entire post-production of theScore’s shows and series including editing, asset creation, music selection, and sound design.
• Keeping up with the latest trends in storytelling, video production, social media and sports.
• Work in Premiere, After Effects, and Photoshop on Infographics, Motion/Still Graphics and Thumbnails for content.
• Working quickly and accurately to meet very tight deadlines (newsroom environment).
• Other duties as required.
About the Work
• A general knowledge of all Social Media platforms, specifically YouTube, Facebook, Twitter, Instagram and TikTok.
• Advanced writing skills with superior vocabulary; ability to express yourself and excellent grammar/attention to detail.
• Experience with Photoshop, After Effects and Premiere Pro.
• Knowledge of and passion for the world of sports.
• Experience writing for broadcast or video content and/or editorial an asset.
• Be familiar with storytelling concepts like teasers, structure & flow, and identifying target audience.
• Ability to work under tight deadlines and fast-paced environments.
• Able to work productively both individually and with team members.
• Potentially working at different locations, so accessibility is essential, a valid driver’s license is a plus.
What We Offer
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
#LI-HYBRID
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
via LinkedIn
posted_at: 19 days agoschedule_type: Full-time
theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet... Sportsbook & Casino’ delivers an immersive
theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet... Sportsbook & Casino’ delivers an immersive and holistic mobile sports betting and iCasino experience. theScore Bet is currently live in the Company's home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.
About The Role & Team
The Casino Engagement team develops features for user facing online digital casino experiences. Our goal is to enhance the user experience tailored around online casino including (but not limited to) ease of use, easily accessible information, and best UX practices. Come join a high impact team working together to build a best in class online casino product!
About The Work
• Working with our preferred technology stack (Primarily Elixir/Phoenix, LiveView).
• Develop, scale, and optimize amazing GraphQL & RESTful APIs.
• Design and build foundational components that improve the reliability and scalability of our backend services.
• Solve technical problems of the highest scope and complexity.
• Strives to reduce technical debt, while communicating with teammates about any larger refactor.
• Be part of our backend service teams supporting web and mobile clients.
• Participate in the design, architecture, and delivery of new features in a collaborative agile/scrum environment.
• Collaborate with the team to define and improve our internal style guide, maintainability and best practices.
• Provide mentorship for all of our developers.
• Other duties as required.
About You
• A solid foundation in computer science, with strong competencies in data structures, distributed systems, algorithms and software design.
• Passionate about clean code architecture and software craftsmanship.
• Experience with modern web framework and API development (Phoenix).
• Experience with Git and GitHub or similar.
• A strong grasp and experience with relational databases; including PostgreSQL.
• Experience with background job processing.
• Comfortable working in the terminal.
• Proficiency within an editor of your choice.
• Experience with testing frameworks such as ExUnit, RSpec, Jest, pytest or equivalent.
• Experience working with profiling tools.
• Knowledge and familiarity with caching strategies and tools.
• Consuming and integrating with third party APIs.
• NICE TO HAVE: Experience with Kafka, Kubernetes, building GraphQL APIs (Absinthe),hexagonal architecture, Domain Driven Development, functional programming and desire to contribute to open source software, experience working at startups, passion for sports and/or esports.
What We Offer
• Competitive compensation package.
• Education and conference reimbursements.
• Parental leave top up.
• Opportunities for career progression and mentoring others.
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
About The Role & Team
The Casino Engagement team develops features for user facing online digital casino experiences. Our goal is to enhance the user experience tailored around online casino including (but not limited to) ease of use, easily accessible information, and best UX practices. Come join a high impact team working together to build a best in class online casino product!
About The Work
• Working with our preferred technology stack (Primarily Elixir/Phoenix, LiveView).
• Develop, scale, and optimize amazing GraphQL & RESTful APIs.
• Design and build foundational components that improve the reliability and scalability of our backend services.
• Solve technical problems of the highest scope and complexity.
• Strives to reduce technical debt, while communicating with teammates about any larger refactor.
• Be part of our backend service teams supporting web and mobile clients.
• Participate in the design, architecture, and delivery of new features in a collaborative agile/scrum environment.
• Collaborate with the team to define and improve our internal style guide, maintainability and best practices.
• Provide mentorship for all of our developers.
• Other duties as required.
About You
• A solid foundation in computer science, with strong competencies in data structures, distributed systems, algorithms and software design.
• Passionate about clean code architecture and software craftsmanship.
• Experience with modern web framework and API development (Phoenix).
• Experience with Git and GitHub or similar.
• A strong grasp and experience with relational databases; including PostgreSQL.
• Experience with background job processing.
• Comfortable working in the terminal.
• Proficiency within an editor of your choice.
• Experience with testing frameworks such as ExUnit, RSpec, Jest, pytest or equivalent.
• Experience working with profiling tools.
• Knowledge and familiarity with caching strategies and tools.
• Consuming and integrating with third party APIs.
• NICE TO HAVE: Experience with Kafka, Kubernetes, building GraphQL APIs (Absinthe),hexagonal architecture, Domain Driven Development, functional programming and desire to contribute to open source software, experience working at startups, passion for sports and/or esports.
What We Offer
• Competitive compensation package.
• Education and conference reimbursements.
• Parental leave top up.
• Opportunities for career progression and mentoring others.
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
via Salary.com
schedule_type: Full-time
theScore, a wholly owned subsidiary of Penn National Gaming, empowers millions of sports fans through its digital media and sports betting products. Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore's sports betting app 'theScore Bet... delivers an immersive and holistic mobile sports betting
theScore, a wholly owned subsidiary of Penn National Gaming, empowers millions of sports fans through its digital media and sports betting products. Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore's sports betting app 'theScore Bet... delivers an immersive and holistic mobile sports betting experience and is currently available to place wagers in New Jersey, Colorado, Indiana, Iowa and the company’s home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.
Summary:
Are you passionate about sports wagering and online casino games?!
theScore is looking for outgoing and driven Customer Support Specialists who have a desire to build strong relationships and top-tier experiences for our patrons! A Customer Support Specialist must be an excellent communicator with great phone and chat etiquette, as well as problem solving skills. You will have in-depth knowledge of our mobile applications and a desire to understand ways that we can improve our platforms to ensure we provide the best experiences for our customers. You must be flexible and able to adjust to the quick and demanding changes of our business and industry. You will be given the opportunity to work with and alongside fellow sports fans within an exciting and fun working environment!
Typical Workday at theScore:
• Provide superior customer support to drive loyalty and customer retention.
• Respond to all customer inquiries efficiently and correctly.
• Demonstrate strong customer focus and commitment to quality.
• Follow all policies and procedures to ensure accuracy and consistency.
• Work with customers to resolve issues on their first interaction with us, follow-up with those requiring additional information and identify and escalate issues as appropriate.
• Become a subject matter expert on theScore Bet mobile application.
• Use internal tools and systems to manage a productive workflow.
• Document all customer communication to promote a consistent experience across all support channels.
• Contribute to the achievement of team goals and outcomes.
• Utilize all resources and tools to troubleshoot and diagnose customer issues.
• Other duties as required.
Requirements:
• Demonstrated experience in multi-channel customer support, preferably in a call center environment.
• Extensive sports knowledge, particularly with regards to the four major professional sports leagues
• Knowledge of sports wagering
• Must demonstrate clear and effective communication skills, both verbal and written.
• Ability to meet all team objectives and individual metrics for contact handling.
• Experience using iPhone and Android devices on a daily basis.
• Able to work evenings, weekends, and holidays as necessary.
• Must reside in the state of NJ
What We Offer:
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
Summary:
Are you passionate about sports wagering and online casino games?!
theScore is looking for outgoing and driven Customer Support Specialists who have a desire to build strong relationships and top-tier experiences for our patrons! A Customer Support Specialist must be an excellent communicator with great phone and chat etiquette, as well as problem solving skills. You will have in-depth knowledge of our mobile applications and a desire to understand ways that we can improve our platforms to ensure we provide the best experiences for our customers. You must be flexible and able to adjust to the quick and demanding changes of our business and industry. You will be given the opportunity to work with and alongside fellow sports fans within an exciting and fun working environment!
Typical Workday at theScore:
• Provide superior customer support to drive loyalty and customer retention.
• Respond to all customer inquiries efficiently and correctly.
• Demonstrate strong customer focus and commitment to quality.
• Follow all policies and procedures to ensure accuracy and consistency.
• Work with customers to resolve issues on their first interaction with us, follow-up with those requiring additional information and identify and escalate issues as appropriate.
• Become a subject matter expert on theScore Bet mobile application.
• Use internal tools and systems to manage a productive workflow.
• Document all customer communication to promote a consistent experience across all support channels.
• Contribute to the achievement of team goals and outcomes.
• Utilize all resources and tools to troubleshoot and diagnose customer issues.
• Other duties as required.
Requirements:
• Demonstrated experience in multi-channel customer support, preferably in a call center environment.
• Extensive sports knowledge, particularly with regards to the four major professional sports leagues
• Knowledge of sports wagering
• Must demonstrate clear and effective communication skills, both verbal and written.
• Ability to meet all team objectives and individual metrics for contact handling.
• Experience using iPhone and Android devices on a daily basis.
• Able to work evenings, weekends, and holidays as necessary.
• Must reside in the state of NJ
What We Offer:
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
via Salary.com
schedule_type: Full-time
Score Media and Gaming Inc. empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. The Company’s sports betting app ‘theScore Bet’ delivers an immersive and... holistic mobile sports betting experience and
Score Media and Gaming Inc. empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. The Company’s sports betting app ‘theScore Bet’ delivers an immersive and... holistic mobile sports betting experience and is currently available to place wagers in New Jersey, Colorado, Iowa and Indiana. theScore also creates and distributes innovative digital content through its web, social and esports platforms.
About the Team:
Working hand-in-hand with both our editorial content and video departments, you’ll help deliver incredible football content to our vast and dedicated app and social audience. You’ll have the opportunity to showcase your storytelling, research and analytical skills across a variety of multimedia platforms, and be part of a sterling Content operation which reaches millions of sports fans daily. We nimbly cover the entire sports landscape with the industry’s only true mobile-first approach.
Typical Work Day at theScore:
• Write features, opinion, analysis and conduct original reporting for theScore media app.
• Pitch concepts and work collaboratively with your Features editor and other key stakeholders.
• Write short- and long-form scripts for existing and new video franchises.
• Take part in weekly content brainstorms and production meetings.
• Propose new concepts for video franchises and assist in refining existing ones.
• Record both voiceovers and on-camera reads for video content series.
Requirements:
• Proven experience as a football writer and content creator.
• Excellent research skills and attention to detail.
• Comfortable on-camera.
• Experience writing for broadcast and/or developing multimedia concepts is considered an asset.
• Expert football knowledge, including: game play, strategy, rosters, history, league finances, advanced analytics, trends, social content, media and draft.
• Knowledge of and a passion for sports betting is considered an asset.
• A degree in journalism is preferred.
• Ability to work under tight deadlines.
• Proven self-starter who excels in a collaborative environment.
• Available to work weekends and evenings when required.
What we offer:
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
#LI-REMOTE
Job Type: Full-time Show more details...
About the Team:
Working hand-in-hand with both our editorial content and video departments, you’ll help deliver incredible football content to our vast and dedicated app and social audience. You’ll have the opportunity to showcase your storytelling, research and analytical skills across a variety of multimedia platforms, and be part of a sterling Content operation which reaches millions of sports fans daily. We nimbly cover the entire sports landscape with the industry’s only true mobile-first approach.
Typical Work Day at theScore:
• Write features, opinion, analysis and conduct original reporting for theScore media app.
• Pitch concepts and work collaboratively with your Features editor and other key stakeholders.
• Write short- and long-form scripts for existing and new video franchises.
• Take part in weekly content brainstorms and production meetings.
• Propose new concepts for video franchises and assist in refining existing ones.
• Record both voiceovers and on-camera reads for video content series.
Requirements:
• Proven experience as a football writer and content creator.
• Excellent research skills and attention to detail.
• Comfortable on-camera.
• Experience writing for broadcast and/or developing multimedia concepts is considered an asset.
• Expert football knowledge, including: game play, strategy, rosters, history, league finances, advanced analytics, trends, social content, media and draft.
• Knowledge of and a passion for sports betting is considered an asset.
• A degree in journalism is preferred.
• Ability to work under tight deadlines.
• Proven self-starter who excels in a collaborative environment.
• Available to work weekends and evenings when required.
What we offer:
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
#LI-REMOTE
Job Type: Full-time Show more details...
via Sports Tech Jobs
schedule_type: Full-time
theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet... Sportsbook & Casino’ delivers an immersive
theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet... Sportsbook & Casino’ delivers an immersive and holistic mobile sports betting and iCasino experience. theScore Bet is currently live in the Company's home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.
Come join our collaborative marketing team as our newest video editor and pave the way for the future of sports media and sports betting! As a video editor, you will create short and long form video content shot by our writers and content creators. You will be responsible for creating assets, graphics and animations to accompany on-cam footage. The video team gets opportunities to create content with professional athletes and teams!
About the Role & Team
• Assist in the creation of video content for theScore various content platforms; YouTube, Facebook, Instagram, Twitter and TikTok.
• Research and source clips for all shows and content we create.
• Assist in the entire post-production of theScore’s shows and series including editing, asset creation, music selection, and sound design.
• Keeping up with the latest trends in storytelling, video production, social media and sports.
• Work in Premiere, After Effects, and Photoshop on Infographics, Motion/Still Graphics and Thumbnails for content.
• Working quickly and accurately to meet very tight deadlines (newsroom environment).
• Other duties as required.
About the Work
• A general knowledge of all Social Media platforms, specifically YouTube, Facebook, Twitter, Instagram and TikTok.
• Advanced writing skills with superior vocabulary; ability to express yourself and excellent grammar/attention to detail.
• Experience with Photoshop, After Effects and Premiere Pro.
• Knowledge of and passion for the world of sports.
• Experience writing for broadcast or video content and/or editorial an asset.
• Be familiar with storytelling concepts like teasers, structure & flow, and identifying target audience.
• Ability to work under tight deadlines and fast-paced environments.
• Able to work productively both individually and with team members.
• Potentially working at different locations, so accessibility is essential, a valid driver’s license is a plus.
What We Offer
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
#LI-HYBRID
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
Come join our collaborative marketing team as our newest video editor and pave the way for the future of sports media and sports betting! As a video editor, you will create short and long form video content shot by our writers and content creators. You will be responsible for creating assets, graphics and animations to accompany on-cam footage. The video team gets opportunities to create content with professional athletes and teams!
About the Role & Team
• Assist in the creation of video content for theScore various content platforms; YouTube, Facebook, Instagram, Twitter and TikTok.
• Research and source clips for all shows and content we create.
• Assist in the entire post-production of theScore’s shows and series including editing, asset creation, music selection, and sound design.
• Keeping up with the latest trends in storytelling, video production, social media and sports.
• Work in Premiere, After Effects, and Photoshop on Infographics, Motion/Still Graphics and Thumbnails for content.
• Working quickly and accurately to meet very tight deadlines (newsroom environment).
• Other duties as required.
About the Work
• A general knowledge of all Social Media platforms, specifically YouTube, Facebook, Twitter, Instagram and TikTok.
• Advanced writing skills with superior vocabulary; ability to express yourself and excellent grammar/attention to detail.
• Experience with Photoshop, After Effects and Premiere Pro.
• Knowledge of and passion for the world of sports.
• Experience writing for broadcast or video content and/or editorial an asset.
• Be familiar with storytelling concepts like teasers, structure & flow, and identifying target audience.
• Ability to work under tight deadlines and fast-paced environments.
• Able to work productively both individually and with team members.
• Potentially working at different locations, so accessibility is essential, a valid driver’s license is a plus.
What We Offer
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
#LI-HYBRID
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
via Sports Tech Jobs
schedule_type: Full-time
theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet... Sportsbook & Casino’ delivers an immersive
theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet... Sportsbook & Casino’ delivers an immersive and holistic mobile sports betting and iCasino experience. theScore Bet is currently live in the Company's home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.
About the Role & Team
theScore’s esports division is looking for a Sales Planner, esports to join our growing Sales and Marketing team. The Sales Planner, esports will work closely with the content team to develop campaigns and craft inspiring proposals to win business from corporate partners across a number of key brand categories. The ideal candidate is someone who is familiar with gaming, content creation, social media, pop culture and consumer trends. Successful candidates also have a passion for creative storytelling and strategic positioning that communicates a story that will compel brands to partner with theScore esports. We are looking for someone who is skilled at creating high-quality proposals that combine persuasive writing skills with a keen eye for slide design.
Typical Workday at theScore
• Develop strategic proposal decks to help further sales initiatives.
• Build out budgets for proposals; including content development and paid media amplification.
• Support the sales team before, during, and after client meetings.
• Create campaign recap decks that provide insights and generate upselling opportunities.
• Monitor and incorporate feedback from the client and/or the internal team for continuous workflow improvement.
• Work cross-functionally with Sales, Content, and Finance teams to ensure timely and successful delivery of our solutions according to client needs and objectives.
• Other duties as required.
What You Have
• 3+ years of media, sales or marketing experience with agency background is desirable.
• Deep understanding and knowledge of gaming and esports is a plus.
• Self-motivated and able to thrive in a fast-paced, quickly changing environment.
• Natural relationship builder with integrity, reliability and maturity.
• Keen attention to detail and adherence to deadlines.
• Excellent verbal and written communications skills.
• Strong Excel, PowerPoint and Keynote skills.
What We Offer
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
#LI-REMOTE
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
About the Role & Team
theScore’s esports division is looking for a Sales Planner, esports to join our growing Sales and Marketing team. The Sales Planner, esports will work closely with the content team to develop campaigns and craft inspiring proposals to win business from corporate partners across a number of key brand categories. The ideal candidate is someone who is familiar with gaming, content creation, social media, pop culture and consumer trends. Successful candidates also have a passion for creative storytelling and strategic positioning that communicates a story that will compel brands to partner with theScore esports. We are looking for someone who is skilled at creating high-quality proposals that combine persuasive writing skills with a keen eye for slide design.
Typical Workday at theScore
• Develop strategic proposal decks to help further sales initiatives.
• Build out budgets for proposals; including content development and paid media amplification.
• Support the sales team before, during, and after client meetings.
• Create campaign recap decks that provide insights and generate upselling opportunities.
• Monitor and incorporate feedback from the client and/or the internal team for continuous workflow improvement.
• Work cross-functionally with Sales, Content, and Finance teams to ensure timely and successful delivery of our solutions according to client needs and objectives.
• Other duties as required.
What You Have
• 3+ years of media, sales or marketing experience with agency background is desirable.
• Deep understanding and knowledge of gaming and esports is a plus.
• Self-motivated and able to thrive in a fast-paced, quickly changing environment.
• Natural relationship builder with integrity, reliability and maturity.
• Keen attention to detail and adherence to deadlines.
• Excellent verbal and written communications skills.
• Strong Excel, PowerPoint and Keynote skills.
What We Offer
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
#LI-REMOTE
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
via Sports Tech Jobs
schedule_type: Full-time
theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet... Sportsbook & Casino’ delivers an immersive
theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet... Sportsbook & Casino’ delivers an immersive and holistic mobile sports betting and iCasino experience. theScore Bet is currently live in the Company's home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.
On the Marketing team at theScore, our mission is to develop high-quality and sustainable data-driven marketing channels to improve profitability, growth and user adoption. As a Marketing Ops Specialist - Casino, your primary objective will be to work with the marketing operations and casino stakeholders to execute marketing and promotional campaigns. Your goal will be to maximize customer experience and player retention through the delivery of personalized marketing communications and innovative promotional programs.
You will ensure promotional programs are compliant, understandable, and flawless by designing and creating optimal processes and procedures. You will focus on operational excellence as you own the end-to-end execution of innovative casino marketing campaigns. The ideal candidate has strong communications skills, high attention to detail, extensive knowledge of casino promotions, a passion for working cross-collaboratively with different teams, and an interest in online casino.
Typical Workday at theScore:
• Work as part of the marketing operations team to prepare, credit and analyze promotions and campaigns for theScore Bet’s casino product.
• Run weekly and monthly reports on casino marketing performance and distribute them to relevant internal stakeholders and/or external partners as appropriate.
• Test new promotional mechanics in the promotion engine and report on the end-to-end user journey.
• Contribute alongside the product, casino, user acquisition and CRM teams to marketing ideation for driving new user acquisition, cross-sell from sportsbook, and retention across theScore’s casino product.
• Coordinate asset creation and dissemination across design and marketing execution teams as it pertains to casino marketing campaigns.
• Collaborate with ad ops and marketing ops on the flighting, monitoring and reporting of casino marketing campaigns.
• Ability to learn and leverage MarTech tools, including Optimove, Branch, AppsFlyer and BackOffice tools.
• Communicate with other departments around logistics and execution of casino marketing programs and troubleshooting as needed, including customer support, legal/compliance, and product.
• Schedule team meetings as needed.
• Other duties as required.
Requirements:
• 3+ years of experience in a digital marketing and/or online gaming operations role.
• Experience with campaign optimization in a performance marketing environment.
• Experience with building promotional programs for digital product.
• Demonstrated ability to influence decision makers and work with cross-functional partners.
• Comfortable working in a fast-paced, matrixed organization, engaging with stakeholders across multiple time zones.
• Excellent written and oral communications skills.
• Strong attention to detail.
• Ability to organize and prioritize tasks constantly.
• Technically proficient in Microsoft Office and/or Google Suite.
• Passionate and knowledgeable about North American sports or sports wagering.
• A passion and curiosity for online casino is considered an asset.
• Strong understanding of online casino metrics is considered an asset.
What We Offer
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
#LI-HYBRID
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
On the Marketing team at theScore, our mission is to develop high-quality and sustainable data-driven marketing channels to improve profitability, growth and user adoption. As a Marketing Ops Specialist - Casino, your primary objective will be to work with the marketing operations and casino stakeholders to execute marketing and promotional campaigns. Your goal will be to maximize customer experience and player retention through the delivery of personalized marketing communications and innovative promotional programs.
You will ensure promotional programs are compliant, understandable, and flawless by designing and creating optimal processes and procedures. You will focus on operational excellence as you own the end-to-end execution of innovative casino marketing campaigns. The ideal candidate has strong communications skills, high attention to detail, extensive knowledge of casino promotions, a passion for working cross-collaboratively with different teams, and an interest in online casino.
Typical Workday at theScore:
• Work as part of the marketing operations team to prepare, credit and analyze promotions and campaigns for theScore Bet’s casino product.
• Run weekly and monthly reports on casino marketing performance and distribute them to relevant internal stakeholders and/or external partners as appropriate.
• Test new promotional mechanics in the promotion engine and report on the end-to-end user journey.
• Contribute alongside the product, casino, user acquisition and CRM teams to marketing ideation for driving new user acquisition, cross-sell from sportsbook, and retention across theScore’s casino product.
• Coordinate asset creation and dissemination across design and marketing execution teams as it pertains to casino marketing campaigns.
• Collaborate with ad ops and marketing ops on the flighting, monitoring and reporting of casino marketing campaigns.
• Ability to learn and leverage MarTech tools, including Optimove, Branch, AppsFlyer and BackOffice tools.
• Communicate with other departments around logistics and execution of casino marketing programs and troubleshooting as needed, including customer support, legal/compliance, and product.
• Schedule team meetings as needed.
• Other duties as required.
Requirements:
• 3+ years of experience in a digital marketing and/or online gaming operations role.
• Experience with campaign optimization in a performance marketing environment.
• Experience with building promotional programs for digital product.
• Demonstrated ability to influence decision makers and work with cross-functional partners.
• Comfortable working in a fast-paced, matrixed organization, engaging with stakeholders across multiple time zones.
• Excellent written and oral communications skills.
• Strong attention to detail.
• Ability to organize and prioritize tasks constantly.
• Technically proficient in Microsoft Office and/or Google Suite.
• Passionate and knowledgeable about North American sports or sports wagering.
• A passion and curiosity for online casino is considered an asset.
• Strong understanding of online casino metrics is considered an asset.
What We Offer
• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
#LI-HYBRID
theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age Show more details...
via Greenhouse
schedule_type: Full-time
Who are we?
TheScore is a fast growing media and gaming company that empowers sports fans with digital experiences that matter. As one of the most popular sports apps in North America, “TheScore Media” serves millions of fans with highly-personalized live scores, news, stats, and betting information for their favourite teams, leagues, and players. To complement our sports app, “TheScore Bet”... delivers a holistic sports betting and casino
Who are we?
TheScore is a fast growing media and gaming company that empowers sports fans with digital experiences that matter. As one of the most popular sports apps in North America, “TheScore Media” serves millions of fans with highly-personalized live scores, news, stats, and betting information for their favourite teams, leagues, and players. To complement our sports app, “TheScore Bet”... delivers a holistic sports betting and casino experience, and have just launched in Ontario!
We’re hiring across Canada and are open to applicants who prefer to work remotely, with reliable access to the internet. As much as we would enjoy the face-time, we believe that the collaboration and output can happen in many different ways.
What’s the team like?
Our UX team is reimagining the sports fan experience. We’re made up of curious, driven, and high-performing product designers and researchers, all collaborating openly to translate ideas into reality. As one of the first UX Researchers on the team, you will have opportunities to learn, grow, and explore various product areas, while also helping shape the practice. We’re looking to cultivate a team of UX researchers with diverse backgrounds and skill sets, who thrive in open-ended spaces, and want to drive impact, big or small. We value team-work, creativity, and the open-ness to try new things, even if they don’t always work out.
What’s in it for a Sr. UX Researcher like me?
As a Sr. UX Researcher, you’ll live, breathe, and advocate for UX research across theScore. You’ll be leading diverse and complex UX research projects, while also working to identify the next big opportunities alongside product designers and product leaders. You’ll be challenged to think outside the box, and grow in areas that you value. You’ll actively shape how we think, conduct, and grow UX Research within our rapidly growing product organization on a daily basis.
Big picture opportunities about the role:
• Ample opportunities to lead generative and evaluative research, on some interesting topics that can REALLY change the sports media/betting experience
• Lean on critical thinking skills to identify and socialize research opportunities that you see are important
• Work within a highly collaborative and open-minded UX team, who consistently strive to ship the best experiences for our users
• Co-create the research practice (people, process, things) alongside UX and Product leaders, as well as how we work/think with our stakeholders
• Opportunities to flex your skills and experiences from previous industries and/or roles to not only innovate our product, but also how we do research
• Opportunities to learn new skills and engage in thought leadership, inside and outside of the organization
• Champion and evangelize UXR to leadership and strengthen HCD culture, education, and engagement
• Identify creative and engaging ways to share research, both actively and passively
• Other duties as required.
What might my day-to-day look like?
• Plan, Conduct, and Implement quantitative and qualitative research methods
• Align and manage stakeholders, partners, and leaders on research direction, methods, and outcome.
• Build research artifacts (ie. archetypes, experience blueprints, design principles, etc)
• Analyze field data and translate them into clear, compelling narratives that inspire action and change to diverse audiences
• Craft and Conduct workshops and/or ideation labs, with internal and external participants
• Build strong relationships with product teams, research partners, and leaders
• Collaborate closely with Product Designers and PMs on iterative research projects
• Evaluate and optimize research-related processes and tools
• Add to existing research library and find new ways to share UXR outcomes with others
• Create educational content and activities to elevate HCD thinking and skills of others
• Participate in conferences, courses, and activities to enhance UXR skills
What We’re Looking For From You
• 3+ years experience in a dedicated research role, or a research focused role in UX
• Experiences with leading mixed-method research within a multidisciplinary project team
• Skilled in both generative and evaluative research methods, and are looking to explore new ways to uncover human behaviours and decision-making
• Ability to discover and articulate research opportunities and user problems
• Experienced in scoping/planning out complex research projects - selecting the right approaches for the right job
• Engaging storytelling skills that capture and distill complex insights in a meaningful way for diverse audiences
• Ability to see the big picture and hold a deep understanding for the influences between UX Research, business strategy, and societal trends
• Comfortable working autonomously and proactively, while also being able to adapt to shifting circumstances
Extra nice-to-haves, but not necessary
• An understanding of Web, iOS and Android patterns and conventions
• Skills in quantitative data analysis
• Adjacent industry experience (ie. media, gaming, entertainment, retail, etc)
• Experience mentoring and guiding others through HCD thinking and practices
What We Offer
• Competitive salary
• Comprehensive Benefits package
• Education and conference reimbursements.
• Top of the line office hardware.
• Fun, relaxed work environment
• Parental Leave top-up
• Virtual Game nights Show more details...
TheScore is a fast growing media and gaming company that empowers sports fans with digital experiences that matter. As one of the most popular sports apps in North America, “TheScore Media” serves millions of fans with highly-personalized live scores, news, stats, and betting information for their favourite teams, leagues, and players. To complement our sports app, “TheScore Bet”... delivers a holistic sports betting and casino experience, and have just launched in Ontario!
We’re hiring across Canada and are open to applicants who prefer to work remotely, with reliable access to the internet. As much as we would enjoy the face-time, we believe that the collaboration and output can happen in many different ways.
What’s the team like?
Our UX team is reimagining the sports fan experience. We’re made up of curious, driven, and high-performing product designers and researchers, all collaborating openly to translate ideas into reality. As one of the first UX Researchers on the team, you will have opportunities to learn, grow, and explore various product areas, while also helping shape the practice. We’re looking to cultivate a team of UX researchers with diverse backgrounds and skill sets, who thrive in open-ended spaces, and want to drive impact, big or small. We value team-work, creativity, and the open-ness to try new things, even if they don’t always work out.
What’s in it for a Sr. UX Researcher like me?
As a Sr. UX Researcher, you’ll live, breathe, and advocate for UX research across theScore. You’ll be leading diverse and complex UX research projects, while also working to identify the next big opportunities alongside product designers and product leaders. You’ll be challenged to think outside the box, and grow in areas that you value. You’ll actively shape how we think, conduct, and grow UX Research within our rapidly growing product organization on a daily basis.
Big picture opportunities about the role:
• Ample opportunities to lead generative and evaluative research, on some interesting topics that can REALLY change the sports media/betting experience
• Lean on critical thinking skills to identify and socialize research opportunities that you see are important
• Work within a highly collaborative and open-minded UX team, who consistently strive to ship the best experiences for our users
• Co-create the research practice (people, process, things) alongside UX and Product leaders, as well as how we work/think with our stakeholders
• Opportunities to flex your skills and experiences from previous industries and/or roles to not only innovate our product, but also how we do research
• Opportunities to learn new skills and engage in thought leadership, inside and outside of the organization
• Champion and evangelize UXR to leadership and strengthen HCD culture, education, and engagement
• Identify creative and engaging ways to share research, both actively and passively
• Other duties as required.
What might my day-to-day look like?
• Plan, Conduct, and Implement quantitative and qualitative research methods
• Align and manage stakeholders, partners, and leaders on research direction, methods, and outcome.
• Build research artifacts (ie. archetypes, experience blueprints, design principles, etc)
• Analyze field data and translate them into clear, compelling narratives that inspire action and change to diverse audiences
• Craft and Conduct workshops and/or ideation labs, with internal and external participants
• Build strong relationships with product teams, research partners, and leaders
• Collaborate closely with Product Designers and PMs on iterative research projects
• Evaluate and optimize research-related processes and tools
• Add to existing research library and find new ways to share UXR outcomes with others
• Create educational content and activities to elevate HCD thinking and skills of others
• Participate in conferences, courses, and activities to enhance UXR skills
What We’re Looking For From You
• 3+ years experience in a dedicated research role, or a research focused role in UX
• Experiences with leading mixed-method research within a multidisciplinary project team
• Skilled in both generative and evaluative research methods, and are looking to explore new ways to uncover human behaviours and decision-making
• Ability to discover and articulate research opportunities and user problems
• Experienced in scoping/planning out complex research projects - selecting the right approaches for the right job
• Engaging storytelling skills that capture and distill complex insights in a meaningful way for diverse audiences
• Ability to see the big picture and hold a deep understanding for the influences between UX Research, business strategy, and societal trends
• Comfortable working autonomously and proactively, while also being able to adapt to shifting circumstances
Extra nice-to-haves, but not necessary
• An understanding of Web, iOS and Android patterns and conventions
• Skills in quantitative data analysis
• Adjacent industry experience (ie. media, gaming, entertainment, retail, etc)
• Experience mentoring and guiding others through HCD thinking and practices
What We Offer
• Competitive salary
• Comprehensive Benefits package
• Education and conference reimbursements.
• Top of the line office hardware.
• Fun, relaxed work environment
• Parental Leave top-up
• Virtual Game nights Show more details...
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