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via Greenhouse
schedule_type: Full-time
Customer Experience Specialist – Job Description
Location...
St. Petersburg, Florida (relocation not covered)
Job Summary:
The SSL Store is looking for talented people to join our industry-leading Customer Experience Team. As the largest re-seller of SSL certificates in the world, we operate in the web security industry selling encryption products that require troubleshooting and support.
Our Customer Experience team exists to bridge the gap
Customer Experience Specialist – Job Description
Location...
St. Petersburg, Florida (relocation not covered)
Job Summary:
The SSL Store is looking for talented people to join our industry-leading Customer Experience Team. As the largest re-seller of SSL certificates in the world, we operate in the web security industry selling encryption products that require troubleshooting and support.
Our Customer Experience team exists to bridge the gap between the market-leading Certificate Authorities we have built strong partnerships with over the years, and the encryption-hungry masses that flock to us every day for guidance as they traverse our ever-growing industry. On a regular basis you will identify, research, and resolve or escalate customer issues – including technical, sales, and billing-related questions – using our internal software and vendor portals. You will collaborate and communicate with our partners and clients via live chat, ticket, and phones to create the best possible user experience. You will also have opportunities to help us fine-tune our workflows and contribute to our internal and external knowledge bases.
We need people who thrive on real-time feedback, coaching, and collaborative problem solving with their teammates and upper management. You will receive regular mentoring from our dedicated QA team, and, in turn, we will look to you for ideas on how to improve our processes, innovative solutions, and what snacks to have in the breakroom.
Our Customer Experience department is our company incubator - we believe in investing in our team, whether that means providing you with the right resources, purchasing the correct tools or sending you to conventions and conferences to aid in your evolution. We invest in our employees and we promote from within. We want you to grow with us.
Responsibilities
• Communicate with customers and partners to guide our clients through the process of purchasing and obtaining SSL Certificates and other web security products by phone, ticket, and live chat
• Act as support gatekeepers and funnel client and partner inquiries to the right channel to maximize customer experience and growth potential
• Develop a working knowledge of the industry and our products and be able to advise clients on the right product(s) to suit their needs
• Fulfill needs of existing customers that are at risk of cancelling services or orders
• Research client details to help expedite client orders through company verification
• Diagnose system issues and make suggestions for improvements to be escalated to the appropriate teams (Development, Operations, etc.)
• Auxiliary duties assigned at management’s discretion for the sake of professional development and to assist where needed
Specialty - Efficiency
All new hires start off with this specialty. Efficiency agents are the Rockstar backbone of the Customer Experience Department (CED). These agents focus on delivering a superior customer experience to our clients and partners at a pace matching our influx of traffic and are therefore not weighed down with auxiliary responsibilities. These agents’ responsibilities include: Live Support, General Tickets, Validation Assistance, and Cancelations. As the agents who have the most contact with the largest number of customers, they also have the greatest upsell opportunities and can influence revenue generation with additional products, and multi-year plans.
Requirements:
• High School Diploma (or equivalent)
• Call Center or 2+ years of Customer Service Experience
• Demonstrated ability to multi-task and perform well in a fast-paced environment
• Excellent communication and presentation skills, both written and verbal
• Strong typing and computer navigation skills, including use of multiple computer applications simultaneously
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Fun, upbeat, and positive attitude
• Strong problem-solving skills
Keys to Success:
• Great conversationalist – not intimidated to pick up the phone and talk
• Passion for helping people
• Live chat and/or ticketing system experience
• Takes great pride in the ownership of their work
• Be a self-starter – If you see a problem, or have an idea, be the one to chase it down
Compensation:
Hourly, Monthly, Bonuses, Performance Incentives, Sales Spiffs
Company Overview:
Rapid Web Services, LLC is an emerging web-based technology company located right in the heart of beautiful downtown St. Petersburg, where we maintain multiple internet-based businesses, but are primarily focused on one e-commerce company (www.theSSLstore.com) that operates in the global website security and web hosting industry. The SSL Store™ and its other related websites are currently a global leader in the SSL certificate market that is always seeking fun, exciting and creative individuals that have the same aspirations as we do.
Benefits
• Generous medical, dental, life, vision, and disability benefits
• 401(k) plan with employer match
• Flexible spending plan
• Educational assistance
• Gym membership
• Quarterly activities
#LI-AS1 Show more details...
Location...
St. Petersburg, Florida (relocation not covered)
Job Summary:
The SSL Store is looking for talented people to join our industry-leading Customer Experience Team. As the largest re-seller of SSL certificates in the world, we operate in the web security industry selling encryption products that require troubleshooting and support.
Our Customer Experience team exists to bridge the gap between the market-leading Certificate Authorities we have built strong partnerships with over the years, and the encryption-hungry masses that flock to us every day for guidance as they traverse our ever-growing industry. On a regular basis you will identify, research, and resolve or escalate customer issues – including technical, sales, and billing-related questions – using our internal software and vendor portals. You will collaborate and communicate with our partners and clients via live chat, ticket, and phones to create the best possible user experience. You will also have opportunities to help us fine-tune our workflows and contribute to our internal and external knowledge bases.
We need people who thrive on real-time feedback, coaching, and collaborative problem solving with their teammates and upper management. You will receive regular mentoring from our dedicated QA team, and, in turn, we will look to you for ideas on how to improve our processes, innovative solutions, and what snacks to have in the breakroom.
Our Customer Experience department is our company incubator - we believe in investing in our team, whether that means providing you with the right resources, purchasing the correct tools or sending you to conventions and conferences to aid in your evolution. We invest in our employees and we promote from within. We want you to grow with us.
Responsibilities
• Communicate with customers and partners to guide our clients through the process of purchasing and obtaining SSL Certificates and other web security products by phone, ticket, and live chat
• Act as support gatekeepers and funnel client and partner inquiries to the right channel to maximize customer experience and growth potential
• Develop a working knowledge of the industry and our products and be able to advise clients on the right product(s) to suit their needs
• Fulfill needs of existing customers that are at risk of cancelling services or orders
• Research client details to help expedite client orders through company verification
• Diagnose system issues and make suggestions for improvements to be escalated to the appropriate teams (Development, Operations, etc.)
• Auxiliary duties assigned at management’s discretion for the sake of professional development and to assist where needed
Specialty - Efficiency
All new hires start off with this specialty. Efficiency agents are the Rockstar backbone of the Customer Experience Department (CED). These agents focus on delivering a superior customer experience to our clients and partners at a pace matching our influx of traffic and are therefore not weighed down with auxiliary responsibilities. These agents’ responsibilities include: Live Support, General Tickets, Validation Assistance, and Cancelations. As the agents who have the most contact with the largest number of customers, they also have the greatest upsell opportunities and can influence revenue generation with additional products, and multi-year plans.
Requirements:
• High School Diploma (or equivalent)
• Call Center or 2+ years of Customer Service Experience
• Demonstrated ability to multi-task and perform well in a fast-paced environment
• Excellent communication and presentation skills, both written and verbal
• Strong typing and computer navigation skills, including use of multiple computer applications simultaneously
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Fun, upbeat, and positive attitude
• Strong problem-solving skills
Keys to Success:
• Great conversationalist – not intimidated to pick up the phone and talk
• Passion for helping people
• Live chat and/or ticketing system experience
• Takes great pride in the ownership of their work
• Be a self-starter – If you see a problem, or have an idea, be the one to chase it down
Compensation:
Hourly, Monthly, Bonuses, Performance Incentives, Sales Spiffs
Company Overview:
Rapid Web Services, LLC is an emerging web-based technology company located right in the heart of beautiful downtown St. Petersburg, where we maintain multiple internet-based businesses, but are primarily focused on one e-commerce company (www.theSSLstore.com) that operates in the global website security and web hosting industry. The SSL Store™ and its other related websites are currently a global leader in the SSL certificate market that is always seeking fun, exciting and creative individuals that have the same aspirations as we do.
Benefits
• Generous medical, dental, life, vision, and disability benefits
• 401(k) plan with employer match
• Flexible spending plan
• Educational assistance
• Gym membership
• Quarterly activities
#LI-AS1 Show more details...
via Greenhouse
posted_at: 27 days agoschedule_type: Full-time
Now part of the DigiCert family, our mission remains the same - we'll continue to offer the same products and services you've come to depend on us for, plus we'll be adding new offerings to help you protect what matters to you.
Job Summary (This is a hybrid role in St Petersburg, FL...
As the Director of Sales you will execute our GTM strategy and lead sales teams that cover direct retail, mid-market & enterprise and the indirect partner sales teams
Now part of the DigiCert family, our mission remains the same - we'll continue to offer the same products and services you've come to depend on us for, plus we'll be adding new offerings to help you protect what matters to you.
Job Summary (This is a hybrid role in St Petersburg, FL...
As the Director of Sales you will execute our GTM strategy and lead sales teams that cover direct retail, mid-market & enterprise and the indirect partner sales teams at The Stores within DigiCert. You’ll coach & mentor sellers and account managers to success, while also managing some key customer relationships and deals with your reps when necessary.
You and your team will be responsible for identifying and developing opportunities within existing and new accounts, with the goal of turning as many opportunities into closed-won deals as possible. Collaborate with pre-sales and post-sales support resources within The Stores and DigiCert to ensure success. Serve customers in a trusted advisor role by always keeping the customer’s best interests at the forefront. Being available to customers in a consultative capacity even during those times when the customer is not in the market.
In this role, you will manage direct & indirect sales teams processes to target net new prospects or ‘near-prospects’ and manage annual recurring revenue growth within all of The Stores’ segments. On a daily basis, you will own the sales pipeline, activity and forecasts as well as continually assess to determine sales progress and areas for refinement and improvement. Develop proven and new strategies with AEs & AMs to further penetrate accounts and reinforce process and steps designed to deliver value to our customers and prospects.
Responsibilities
• People Leadership - you will lead a team of Account Executives & Account Managers to successfully achieve their goals utilizing the people programs, practices, and policies of The Stores and DigiCert including but not limited to OKR setting, continuous feedback, performance management, career development and hiring great talent.
• Prospecting Accounts – Prospect for new business across multiple functional areas within the company, including leveraging leads provided by marketing, and maintain the appropriate pipeline coverage.
• Building Relationships – Gain a deep understanding of the customer’s processes and problems. Ensure the right questions are being asked and answered. Bring unique value to every interaction. Develop relationships with multiple buying personas within the prospect account.
• Articulating Value – Connect prospect’s business objectives (both functional and corporate) with our solutions. Deploy a customer-centric approach in understanding how The Stores can solve customer problems and pain-points.
• Driving Sales Execution – Lead enterprise and partner agreements to close being proactive in all aspects of opportunity development. Prepare accurate forecast, building a funnel to cover bookings target, documenting activities in Salesforce/HubSpot/Clari and performing other tasks necessary to drive revenue and communicate activities to sales management accordingly.
• Closing Opportunities – Develop and actively manage interactions within the customer buying cycle using standard processes. Handle different kinds of sales scenarios and negotiate in a manner that drives towards close. Gain buy-in from multiple stakeholders.
• Effective Account Coordination – Use a disciplined approach to involve pre-sales and post-sales support effectively and efficiently. Leverage industry expertise as needed.
• Demonstrating Proficiency – Be proficient with a working knowledge and understanding across all DigiCert products and solutions, as well as all other vendors of The Stores.
Qualifications
• Minimum of 5 years of quota-carrying sales experience at a software/technology company
• Minimum of 5 years of sales leadership/coaching winning sales teams
• Track record of qualifying and closing consultative/service-led sales, particularly multi-year, and subscription-based services
• Exceptional ability to create and foster relationships across enterprise C-suite executives and build consensus among the buying team.
• Exceptional time and people management skills to gather resources and advance opportunities.
• Well-versed in the data-analytics industry and strong knowledge of competitor products and capabilities
• Bachelor’s degree or equivalent work experience
Benefits
• Unlimited paid time off
• Top shelf benefits
• Education, wellness and lifestyle support
DigiCert and The Stores offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert and its subsidiaries are an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert and its subsidiaries prohibits discrimination on the basis of race or ethnicity, religion, colour, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
Job Summary (This is a hybrid role in St Petersburg, FL...
As the Director of Sales you will execute our GTM strategy and lead sales teams that cover direct retail, mid-market & enterprise and the indirect partner sales teams at The Stores within DigiCert. You’ll coach & mentor sellers and account managers to success, while also managing some key customer relationships and deals with your reps when necessary.
You and your team will be responsible for identifying and developing opportunities within existing and new accounts, with the goal of turning as many opportunities into closed-won deals as possible. Collaborate with pre-sales and post-sales support resources within The Stores and DigiCert to ensure success. Serve customers in a trusted advisor role by always keeping the customer’s best interests at the forefront. Being available to customers in a consultative capacity even during those times when the customer is not in the market.
In this role, you will manage direct & indirect sales teams processes to target net new prospects or ‘near-prospects’ and manage annual recurring revenue growth within all of The Stores’ segments. On a daily basis, you will own the sales pipeline, activity and forecasts as well as continually assess to determine sales progress and areas for refinement and improvement. Develop proven and new strategies with AEs & AMs to further penetrate accounts and reinforce process and steps designed to deliver value to our customers and prospects.
Responsibilities
• People Leadership - you will lead a team of Account Executives & Account Managers to successfully achieve their goals utilizing the people programs, practices, and policies of The Stores and DigiCert including but not limited to OKR setting, continuous feedback, performance management, career development and hiring great talent.
• Prospecting Accounts – Prospect for new business across multiple functional areas within the company, including leveraging leads provided by marketing, and maintain the appropriate pipeline coverage.
• Building Relationships – Gain a deep understanding of the customer’s processes and problems. Ensure the right questions are being asked and answered. Bring unique value to every interaction. Develop relationships with multiple buying personas within the prospect account.
• Articulating Value – Connect prospect’s business objectives (both functional and corporate) with our solutions. Deploy a customer-centric approach in understanding how The Stores can solve customer problems and pain-points.
• Driving Sales Execution – Lead enterprise and partner agreements to close being proactive in all aspects of opportunity development. Prepare accurate forecast, building a funnel to cover bookings target, documenting activities in Salesforce/HubSpot/Clari and performing other tasks necessary to drive revenue and communicate activities to sales management accordingly.
• Closing Opportunities – Develop and actively manage interactions within the customer buying cycle using standard processes. Handle different kinds of sales scenarios and negotiate in a manner that drives towards close. Gain buy-in from multiple stakeholders.
• Effective Account Coordination – Use a disciplined approach to involve pre-sales and post-sales support effectively and efficiently. Leverage industry expertise as needed.
• Demonstrating Proficiency – Be proficient with a working knowledge and understanding across all DigiCert products and solutions, as well as all other vendors of The Stores.
Qualifications
• Minimum of 5 years of quota-carrying sales experience at a software/technology company
• Minimum of 5 years of sales leadership/coaching winning sales teams
• Track record of qualifying and closing consultative/service-led sales, particularly multi-year, and subscription-based services
• Exceptional ability to create and foster relationships across enterprise C-suite executives and build consensus among the buying team.
• Exceptional time and people management skills to gather resources and advance opportunities.
• Well-versed in the data-analytics industry and strong knowledge of competitor products and capabilities
• Bachelor’s degree or equivalent work experience
Benefits
• Unlimited paid time off
• Top shelf benefits
• Education, wellness and lifestyle support
DigiCert and The Stores offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert and its subsidiaries are an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert and its subsidiaries prohibits discrimination on the basis of race or ethnicity, religion, colour, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
via The SSL Store
posted_at: 29 days agoschedule_type: Full-time
Company Overview
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store™ is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites, employees, and customers against cybercrime. We’re always seeking fun... exciting and creative individuals who want to help
Company Overview
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store™ is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites, employees, and customers against cybercrime. We’re always seeking fun... exciting and creative individuals who want to help us deliver the best cybersecurity tech that keeps people safe online.
Job Summary (Hybrid in St Petersburg)
The SSL Store has an opening for a revenue-focused digital marketer with a strong aptitude for understanding and marketing B2B technical products.
The Digital Marketing Manager position will be responsible for driving sales leads and ecommerce revenue through digital marketing efforts such as search engine optimization (SEO), search engine marketing (SEM), email marketing, digital advertising (PPC), copywriting, web analytics, and conversion rate optimization (CRO). You’ll get to work at a company where digital marketing is prioritized—it’s at the core of how we’ve built our company (for example, our websites get 600,000+ visits/month from SEO traffic).
This role requires a combination of strategic and tactical marketing expertise to drive sales of our cybersecurity and web hosting products through multiple digital channels. We’re looking for someone with a passion for digital marketing, driving conversions, and data analysis to effectively contribute to the success/profitability of our websites.
You will need to be in tune with our customers, technology, products, competitors, vendors, and overall industry eco-system. Some knowledge/experience related to web hosting / website management / cybersecurity will be helpful, and a strong interest in technology is essential.
Responsibilities
• Drive revenue by planning, implementing, and optimizing digital marketing campaigns such as SEO/SEM, email, social media, display advertising, CRO, etc.
• Track KPIs and manage marketing efforts to ensure they are achieved.
• Analyze end-to-end user/customer experiences to find ways to improve the user experience, increase conversion rates, increase AOV, etc.
• Collaborate with team members to launch go to market strategies across multiple channels to drive sales opportunities and revenue.
• Optimize sales copy, landing pages, user journeys, ad copy, and other elements to maximize conversion rate optimization.
• Take an “always be testing” approach to continually drive sustainable growth.
• Stay up to date on the latest digital marketing trends, tactics, and strategies, to implement best practices in our marketing efforts.
Requirements
• Minimum of 8+ years of digital/demand generation/growth marketing experience, with an emphasis on driving measurable revenue.
• Relevant education (for example: bachelor’s degree in marketing; industry certifications such as CXL, Hubspot, MECLABS Institute, DigitalMarketer; or other relevant professional certifications or education).
• Experience in B2B, SaaS, tech/cybersecurity, and/or ecommerce strongly preferred.
• Strong content writing/copywriting skills required.
• T-shaped/full-stack digital marketer with in-depth experience in at least two of these areas: SEO, SEM/PPC, analytics, conversion rate optimization, email/marketing automation.
• Experience using relevant marketing tools such as Google Ads, LinkedIn Ads, Facebook Ads, Moz, SEMrush, Screaming Frog, Google Search Console, Microsoft Clarity, HotJar, MailChimp, HubSpot, etc.
• Experienced working with web analytics platforms such as Google Analytics and Google Tag Manager. Comfortable analyzing data. Knowledge of other data analysis tools such as PowerBI, Google Looker Studio, or Python is helpful.
• Wants to work in an agile technology company where project phases are measured in hours or days, not weeks or months.
• Experience with conversion rate optimization best practices, including sales copywriting, value proposition development, conversion funnel optimization, A/B testing, and multivariate testing is helpful.
• Basic hands-on web tech skills (HTML, WordPress, etc.) will be very helpful.
• An entrepreneurial mindset with a passion for lifelong learning.
Benefits
• Unlimited paid time off
• Top shelf benefits
• Education, wellness and lifestyle support
DigiCert and The Stores offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert and its subsidiaries are an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert and its subsidiaries prohibits discrimination on the basis of race or ethnicity, religion, colour, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store™ is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites, employees, and customers against cybercrime. We’re always seeking fun... exciting and creative individuals who want to help us deliver the best cybersecurity tech that keeps people safe online.
Job Summary (Hybrid in St Petersburg)
The SSL Store has an opening for a revenue-focused digital marketer with a strong aptitude for understanding and marketing B2B technical products.
The Digital Marketing Manager position will be responsible for driving sales leads and ecommerce revenue through digital marketing efforts such as search engine optimization (SEO), search engine marketing (SEM), email marketing, digital advertising (PPC), copywriting, web analytics, and conversion rate optimization (CRO). You’ll get to work at a company where digital marketing is prioritized—it’s at the core of how we’ve built our company (for example, our websites get 600,000+ visits/month from SEO traffic).
This role requires a combination of strategic and tactical marketing expertise to drive sales of our cybersecurity and web hosting products through multiple digital channels. We’re looking for someone with a passion for digital marketing, driving conversions, and data analysis to effectively contribute to the success/profitability of our websites.
You will need to be in tune with our customers, technology, products, competitors, vendors, and overall industry eco-system. Some knowledge/experience related to web hosting / website management / cybersecurity will be helpful, and a strong interest in technology is essential.
Responsibilities
• Drive revenue by planning, implementing, and optimizing digital marketing campaigns such as SEO/SEM, email, social media, display advertising, CRO, etc.
• Track KPIs and manage marketing efforts to ensure they are achieved.
• Analyze end-to-end user/customer experiences to find ways to improve the user experience, increase conversion rates, increase AOV, etc.
• Collaborate with team members to launch go to market strategies across multiple channels to drive sales opportunities and revenue.
• Optimize sales copy, landing pages, user journeys, ad copy, and other elements to maximize conversion rate optimization.
• Take an “always be testing” approach to continually drive sustainable growth.
• Stay up to date on the latest digital marketing trends, tactics, and strategies, to implement best practices in our marketing efforts.
Requirements
• Minimum of 8+ years of digital/demand generation/growth marketing experience, with an emphasis on driving measurable revenue.
• Relevant education (for example: bachelor’s degree in marketing; industry certifications such as CXL, Hubspot, MECLABS Institute, DigitalMarketer; or other relevant professional certifications or education).
• Experience in B2B, SaaS, tech/cybersecurity, and/or ecommerce strongly preferred.
• Strong content writing/copywriting skills required.
• T-shaped/full-stack digital marketer with in-depth experience in at least two of these areas: SEO, SEM/PPC, analytics, conversion rate optimization, email/marketing automation.
• Experience using relevant marketing tools such as Google Ads, LinkedIn Ads, Facebook Ads, Moz, SEMrush, Screaming Frog, Google Search Console, Microsoft Clarity, HotJar, MailChimp, HubSpot, etc.
• Experienced working with web analytics platforms such as Google Analytics and Google Tag Manager. Comfortable analyzing data. Knowledge of other data analysis tools such as PowerBI, Google Looker Studio, or Python is helpful.
• Wants to work in an agile technology company where project phases are measured in hours or days, not weeks or months.
• Experience with conversion rate optimization best practices, including sales copywriting, value proposition development, conversion funnel optimization, A/B testing, and multivariate testing is helpful.
• Basic hands-on web tech skills (HTML, WordPress, etc.) will be very helpful.
• An entrepreneurial mindset with a passion for lifelong learning.
Benefits
• Unlimited paid time off
• Top shelf benefits
• Education, wellness and lifestyle support
DigiCert and The Stores offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert and its subsidiaries are an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert and its subsidiaries prohibits discrimination on the basis of race or ethnicity, religion, colour, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
via Greenhouse
posted_at: 30 days agoschedule_type: Full-time
Type: Full-Time Position
Category: Sales/Marketing/Operations/Support...
Location: St. Petersburg, FL (relocation not covered)
Company Overview:
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store™ is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites,
Type: Full-Time Position
Category: Sales/Marketing/Operations/Support...
Location: St. Petersburg, FL (relocation not covered)
Company Overview:
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store™ is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites, employees, and customers against cybercrime. We’re always seeking fun, exciting and creative individuals who want to help us deliver the best cybersecurity tech that keeps people safe online.
Job Summary:
The Partner Account Manager (PAM) role is the backbone of our Partner division and is responsible for ensuring the success of new and existing partners, growing overall revenue through upsells & cross-sells and continually acquiring the right new target partners. Our ideal candidate will be an excellent communicator who knows how to translate solutions into business outcomes. This individual will be savvy enough to help partners seamlessly integrate our solutions into their business model and support them to profitability. Responsibilities include growing our Partner channel through on-going improvement of all key activities, such as recruitment, onboarding, strategic planning, revenue growth and loyalty.
This person will develop a rapport with new and existing partners, serve as their main point of contact throughout their relationship with The SSL Store™ and become their trusted advisor, as well as assist and work with Sales & Marketing leaders to jumpstart new channel-wide sales and marketing initiatives that add value to the program and drive better results for us and our partners.
Responsibilities:
This role ultimately revolves around outstanding communication skills on many different levels and includes, but is not limited to the following duties & responsibilities:
• Onboard new partners and get them up to speed and producing revenue quickly.
• Identify qualified targets within our existing customer database who exhibit tremendous potential for selling more SSL or other cybersecurity related solutions.
• Follow up with inactive, stalled, or zero-dollar partners or accounts to kickstart revenue growth.
• Successfully identify and pursue key decision makers to strengthen our business relationship.
• Provide backend pre- and post-sale support for domestic and/or international colleagues
• Utilize a strategic and effective direct sales and marketing approach via phone calls, webinars, live presentations, and potential on-site visits with new and existing partners.
• Dive into our partners’ businesses to implement a strategic plan for growing their annual SSL sales and unit consumption.
• Following-up with new business opportunities and set-up calls/meetings with prospective clients.
• Planning, preparing and delivering PowerPoint presentations via screen-sharing software when and if necessary.
• Communicating new product and program developments to new and existing partners on a regular basis.
• Continually assess, refine and optimize our ideal partner profile.
• Assist with the development of marketing materials & literature based off of new opportunities and experience gained.
• Weekly/monthly/quarterly/yearly reporting of the various measures of performance; such as, fulfillment of monthly/yearly sales budget(s), execution of business plan/growth targets, number of successfully established new business relationships, etc.
• Always be listening for compelling success stories we can formalize and promote to attract and inspire other partners.
• Continually meet and exceed monthly goals and sales quotas.
• Some traveling maybe required – both domestic and potentially international to meet with new or existing partners at various trade shows and conferences throughout the year.
• Work closely with our Customer Experience Department and Integration Specialists to ensure Reseller partners receive premium customer service, support, and technical assistance.
• Assist with our Direct Bill Program to ensure partners understand their credit terms and our Accounts Receivable team receives payment within a timely manner.
Requirements:
• Bachelor’s degree in business or marketing or equivalent combination of education and experience
• Solution selling experience
• Great written and oral communication skills
• Ability to analyze data to identify problem areas and opportunities, monitor the performance of target accounts and measure performance against plan
• Proficient with Microsoft Office
• Advanced web/technology knowledge is a plus
• Another language is a plus
• Business-minded and focused
• Experience working with resellers/channel partners
• Comfortable talking and strategizing with C-level management
• Self-starter with strong work ethic and the ability to work independently and within a team
• Able to effectively manage time and deadlines
• Passionate interest in becoming a cybersecurity nerd
• An entrepreneurial desire to be part of a growing team and company
Benefits:
• Generous medical, dental, life, vision, and disability benefits
• 401(k) plan with employer match
• Flexible spending plan
• Educational assistance
• Gym membership
• Quarterly activities
Compensation:
Base + Bonus Show more details...
Category: Sales/Marketing/Operations/Support...
Location: St. Petersburg, FL (relocation not covered)
Company Overview:
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store™ is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites, employees, and customers against cybercrime. We’re always seeking fun, exciting and creative individuals who want to help us deliver the best cybersecurity tech that keeps people safe online.
Job Summary:
The Partner Account Manager (PAM) role is the backbone of our Partner division and is responsible for ensuring the success of new and existing partners, growing overall revenue through upsells & cross-sells and continually acquiring the right new target partners. Our ideal candidate will be an excellent communicator who knows how to translate solutions into business outcomes. This individual will be savvy enough to help partners seamlessly integrate our solutions into their business model and support them to profitability. Responsibilities include growing our Partner channel through on-going improvement of all key activities, such as recruitment, onboarding, strategic planning, revenue growth and loyalty.
This person will develop a rapport with new and existing partners, serve as their main point of contact throughout their relationship with The SSL Store™ and become their trusted advisor, as well as assist and work with Sales & Marketing leaders to jumpstart new channel-wide sales and marketing initiatives that add value to the program and drive better results for us and our partners.
Responsibilities:
This role ultimately revolves around outstanding communication skills on many different levels and includes, but is not limited to the following duties & responsibilities:
• Onboard new partners and get them up to speed and producing revenue quickly.
• Identify qualified targets within our existing customer database who exhibit tremendous potential for selling more SSL or other cybersecurity related solutions.
• Follow up with inactive, stalled, or zero-dollar partners or accounts to kickstart revenue growth.
• Successfully identify and pursue key decision makers to strengthen our business relationship.
• Provide backend pre- and post-sale support for domestic and/or international colleagues
• Utilize a strategic and effective direct sales and marketing approach via phone calls, webinars, live presentations, and potential on-site visits with new and existing partners.
• Dive into our partners’ businesses to implement a strategic plan for growing their annual SSL sales and unit consumption.
• Following-up with new business opportunities and set-up calls/meetings with prospective clients.
• Planning, preparing and delivering PowerPoint presentations via screen-sharing software when and if necessary.
• Communicating new product and program developments to new and existing partners on a regular basis.
• Continually assess, refine and optimize our ideal partner profile.
• Assist with the development of marketing materials & literature based off of new opportunities and experience gained.
• Weekly/monthly/quarterly/yearly reporting of the various measures of performance; such as, fulfillment of monthly/yearly sales budget(s), execution of business plan/growth targets, number of successfully established new business relationships, etc.
• Always be listening for compelling success stories we can formalize and promote to attract and inspire other partners.
• Continually meet and exceed monthly goals and sales quotas.
• Some traveling maybe required – both domestic and potentially international to meet with new or existing partners at various trade shows and conferences throughout the year.
• Work closely with our Customer Experience Department and Integration Specialists to ensure Reseller partners receive premium customer service, support, and technical assistance.
• Assist with our Direct Bill Program to ensure partners understand their credit terms and our Accounts Receivable team receives payment within a timely manner.
Requirements:
• Bachelor’s degree in business or marketing or equivalent combination of education and experience
• Solution selling experience
• Great written and oral communication skills
• Ability to analyze data to identify problem areas and opportunities, monitor the performance of target accounts and measure performance against plan
• Proficient with Microsoft Office
• Advanced web/technology knowledge is a plus
• Another language is a plus
• Business-minded and focused
• Experience working with resellers/channel partners
• Comfortable talking and strategizing with C-level management
• Self-starter with strong work ethic and the ability to work independently and within a team
• Able to effectively manage time and deadlines
• Passionate interest in becoming a cybersecurity nerd
• An entrepreneurial desire to be part of a growing team and company
Benefits:
• Generous medical, dental, life, vision, and disability benefits
• 401(k) plan with employer match
• Flexible spending plan
• Educational assistance
• Gym membership
• Quarterly activities
Compensation:
Base + Bonus Show more details...
via ZipRecruiter
posted_at: 24 days agoschedule_type: Full-timework_from_home: 1
Company Overview
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites, employees, and customers against cybercrime. We're always seeking fun... exciting and creative individuals who want to help us deliver
Company Overview
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites, employees, and customers against cybercrime. We're always seeking fun... exciting and creative individuals who want to help us deliver the best cybersecurity tech that keeps people safe online.
Job Summary (Hybrid in St Petersburg)
The SSL Store has an opening for a revenue-focused digital marketer with a strong aptitude for understanding and marketing B2B technical products.
The Digital Marketing Manager position will be responsible for driving sales leads and ecommerce revenue through digital marketing efforts such as search engine optimization (SEO), search engine marketing (SEM), email marketing, digital advertising (PPC), copywriting, web analytics, and conversion rate optimization (CRO). You'll get to work at a company where digital marketing is prioritized-it's at the core of how we've built our company (for example, our websites get 600,000+ visits/month from SEO traffic).
This role requires a combination of strategic and tactical marketing expertise to drive sales of our cybersecurity and web hosting products through multiple digital channels. We're looking for someone with a passion for digital marketing, driving conversions, and data analysis to effectively contribute to the success/profitability of our websites.
You will need to be in tune with our customers, technology, products, competitors, vendors, and overall industry eco-system. Some knowledge/experience related to web hosting / website management / cybersecurity will be helpful, and a strong interest in technology is essential.
Responsibilities
• Drive revenue by planning, implementing, and optimizing digital marketing campaigns such as SEO/SEM, email, social media, display advertising, CRO, etc.
• Track KPIs and manage marketing efforts to ensure they are achieved.
• Analyze end-to-end user/customer experiences to find ways to improve the user experience, increase conversion rates, increase AOV, etc.
• Collaborate with team members to launch go to market strategies across multiple channels to drive sales opportunities and revenue.
• Optimize sales copy, landing pages, user journeys, ad copy, and other elements to maximize conversion rate optimization.
• Take an "always be testing" approach to continually drive sustainable growth.
• Stay up to date on the latest digital marketing trends, tactics, and strategies, to implement best practices in our marketing efforts.
Requirements
• Minimum of 8+ years of digital/demand generation/growth marketing experience, with an emphasis on driving measurable revenue.
• Relevant education (for example: bachelor's degree in marketing; industry certifications such as CXL, Hubspot, MECLABS Institute, DigitalMarketer; or other relevant professional certifications or education).
• Experience in B2B, SaaS, tech/cybersecurity, and/or ecommerce strongly preferred.
• Strong content writing/copywriting skills required.
• T-shaped/full-stack digital marketer with in-depth experience in at least two of these areas: SEO, SEM/PPC, analytics, conversion rate optimization, email/marketing automation.
• Experience using relevant marketing tools such as Google Ads, LinkedIn Ads, Facebook Ads, Moz, SEMrush, Screaming Frog, Google Search Console, Microsoft Clarity, HotJar, MailChimp, HubSpot, etc.
• Experienced working with web analytics platforms such as Google Analytics and Google Tag Manager. Comfortable analyzing data. Knowledge of other data analysis tools such as PowerBI, Google Looker Studio, or Python is helpful.
• Wants to work in an agile technology company where project phases are measured in hours or days, not weeks or months.
• Experience with conversion rate optimization best practices, including sales copywriting, value proposition development, conversion funnel optimization, A/B testing, and multivariate testing is helpful.
• Basic hands-on web tech skills (HTML, WordPress, etc.) will be very helpful.
• An entrepreneurial mindset with a passion for lifelong learning.
Benefits
• Unlimited paid time off
• Top shelf benefits
• Education, wellness and lifestyle support
DigiCert and The Stores offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert and its subsidiaries are an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert and its subsidiaries prohibits discrimination on the basis of race or ethnicity, religion, colour, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites, employees, and customers against cybercrime. We're always seeking fun... exciting and creative individuals who want to help us deliver the best cybersecurity tech that keeps people safe online.
Job Summary (Hybrid in St Petersburg)
The SSL Store has an opening for a revenue-focused digital marketer with a strong aptitude for understanding and marketing B2B technical products.
The Digital Marketing Manager position will be responsible for driving sales leads and ecommerce revenue through digital marketing efforts such as search engine optimization (SEO), search engine marketing (SEM), email marketing, digital advertising (PPC), copywriting, web analytics, and conversion rate optimization (CRO). You'll get to work at a company where digital marketing is prioritized-it's at the core of how we've built our company (for example, our websites get 600,000+ visits/month from SEO traffic).
This role requires a combination of strategic and tactical marketing expertise to drive sales of our cybersecurity and web hosting products through multiple digital channels. We're looking for someone with a passion for digital marketing, driving conversions, and data analysis to effectively contribute to the success/profitability of our websites.
You will need to be in tune with our customers, technology, products, competitors, vendors, and overall industry eco-system. Some knowledge/experience related to web hosting / website management / cybersecurity will be helpful, and a strong interest in technology is essential.
Responsibilities
• Drive revenue by planning, implementing, and optimizing digital marketing campaigns such as SEO/SEM, email, social media, display advertising, CRO, etc.
• Track KPIs and manage marketing efforts to ensure they are achieved.
• Analyze end-to-end user/customer experiences to find ways to improve the user experience, increase conversion rates, increase AOV, etc.
• Collaborate with team members to launch go to market strategies across multiple channels to drive sales opportunities and revenue.
• Optimize sales copy, landing pages, user journeys, ad copy, and other elements to maximize conversion rate optimization.
• Take an "always be testing" approach to continually drive sustainable growth.
• Stay up to date on the latest digital marketing trends, tactics, and strategies, to implement best practices in our marketing efforts.
Requirements
• Minimum of 8+ years of digital/demand generation/growth marketing experience, with an emphasis on driving measurable revenue.
• Relevant education (for example: bachelor's degree in marketing; industry certifications such as CXL, Hubspot, MECLABS Institute, DigitalMarketer; or other relevant professional certifications or education).
• Experience in B2B, SaaS, tech/cybersecurity, and/or ecommerce strongly preferred.
• Strong content writing/copywriting skills required.
• T-shaped/full-stack digital marketer with in-depth experience in at least two of these areas: SEO, SEM/PPC, analytics, conversion rate optimization, email/marketing automation.
• Experience using relevant marketing tools such as Google Ads, LinkedIn Ads, Facebook Ads, Moz, SEMrush, Screaming Frog, Google Search Console, Microsoft Clarity, HotJar, MailChimp, HubSpot, etc.
• Experienced working with web analytics platforms such as Google Analytics and Google Tag Manager. Comfortable analyzing data. Knowledge of other data analysis tools such as PowerBI, Google Looker Studio, or Python is helpful.
• Wants to work in an agile technology company where project phases are measured in hours or days, not weeks or months.
• Experience with conversion rate optimization best practices, including sales copywriting, value proposition development, conversion funnel optimization, A/B testing, and multivariate testing is helpful.
• Basic hands-on web tech skills (HTML, WordPress, etc.) will be very helpful.
• An entrepreneurial mindset with a passion for lifelong learning.
Benefits
• Unlimited paid time off
• Top shelf benefits
• Education, wellness and lifestyle support
DigiCert and The Stores offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.
DigiCert and its subsidiaries are an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert and its subsidiaries prohibits discrimination on the basis of race or ethnicity, religion, colour, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply Show more details...
via Jooble
posted_at: 7 days agoschedule_type: Full-time
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SSL Certificates Provider - Symantec VeriSign Thawte GeoTrust RapidSSL & Comodo WHY WORK HERE?
Talented? Grow with Us...
• Home
• Join Our Team
Careers at The SSL Store™
Work with an Industry Leader and Help Set the Pace
Join us to start working in a creative, inspirational & collaborative environment
that continues to make a global impact in the digital security space.
Learn more about our company and why you'll want to join us . When you're ready apply for one of our available positions:
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Talented? Grow with Us...
• Home
• Join Our Team
Careers at The SSL Store™
Work with an Industry Leader and Help Set the Pace
Join us to start working in a creative, inspirational & collaborative environment
that continues to make a global impact in the digital security space.
Learn more about our company and why you'll want to join us . When you're ready apply for one of our available positions:
World's Leading Provider of Website Security Solutions
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