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Most recent job postings at Ticketmaster
via LinkedIn
posted_at: 20 hours agoschedule_type: Part-time
Job Summary
Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts
Job Summary
Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm. We are based in Austin, TX.
The Fulfillment Representative supports Fulfillment Coordinators and Managers by providing assistance on various duties. Representatives conduct tasks related to the fulfillment of individual ticket orders, beginning with order processing and culminating with package shipment in the most innovative, convenient and fan-friendly ways.
This part-time, seasonal position offers flexible scheduling Monday through Friday with shifts from 9am to 6pm. Pay rate is $15.00 per... hour.
Responsibilities
• Support project managers with multitasking and organizing of festival projects
• Fulfill customer orders by scanning barcodes, reading order details, and matching appropriate number of tickets and/or wristbands
• Maintain fulfillment floor and assist temporary staff in processing orders to ensure accuracy for each customer
• Troubleshoot order discrepancies during fulfillment process
• Assist in training and onboarding of new temporary staff
• Accurate record keeping and data entry
• Complete other projects and duties as assigned
Knowledge, Skills And Abilities
• High School Diploma or equivalent
• Experience in event ticketing or fulfillment preferred
• Strong attention to detail a must
• Able to give and take direction
• Energetic, self-starter preferred
• Well organized and prompt
• Comfortable giving directions and supervising others
• Good communication skills, including written and listening
• Proficiency using Microsoft Excel, word and Outlook
• Able to work in busy, high-pressure environment
• Business level fluency in English, both oral and written; Bilingual in Spanish a plus
• Able to lift and carry up to 50 pounds unassisted
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms Show more details...
Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm. We are based in Austin, TX.
The Fulfillment Representative supports Fulfillment Coordinators and Managers by providing assistance on various duties. Representatives conduct tasks related to the fulfillment of individual ticket orders, beginning with order processing and culminating with package shipment in the most innovative, convenient and fan-friendly ways.
This part-time, seasonal position offers flexible scheduling Monday through Friday with shifts from 9am to 6pm. Pay rate is $15.00 per... hour.
Responsibilities
• Support project managers with multitasking and organizing of festival projects
• Fulfill customer orders by scanning barcodes, reading order details, and matching appropriate number of tickets and/or wristbands
• Maintain fulfillment floor and assist temporary staff in processing orders to ensure accuracy for each customer
• Troubleshoot order discrepancies during fulfillment process
• Assist in training and onboarding of new temporary staff
• Accurate record keeping and data entry
• Complete other projects and duties as assigned
Knowledge, Skills And Abilities
• High School Diploma or equivalent
• Experience in event ticketing or fulfillment preferred
• Strong attention to detail a must
• Able to give and take direction
• Energetic, self-starter preferred
• Well organized and prompt
• Comfortable giving directions and supervising others
• Good communication skills, including written and listening
• Proficiency using Microsoft Excel, word and Outlook
• Able to work in busy, high-pressure environment
• Business level fluency in English, both oral and written; Bilingual in Spanish a plus
• Able to lift and carry up to 50 pounds unassisted
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Part-time
Job Summary
Who are we...
Ticketmaster is the world's leading live event ticketing company selling over 500 million tickets each year and supporting more than 14,000 clients in 36 countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. We are innovators that embrace change and work hard to help others succeed. We believe in open communication
Job Summary
Who are we...
Ticketmaster is the world's leading live event ticketing company selling over 500 million tickets each year and supporting more than 14,000 clients in 36 countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. We are innovators that embrace change and work hard to help others succeed. We believe in open communication and stress accountability, because fans and clients count on us every day. We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.
Why Ticketmaster?
A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
Interns At Ticketmaster
“My favorite part of the internship was working with my team to solve complex issues. The ability to own my work and take lead of projects shows me that I am not seen as an intern rather as another member of the team.” We believe interns should work on impactful projects bettering live event experiences for fans and key stakeholders. Our goal is for you to be challenged and learn a ton.
Responsibilities
• Be part of Software Engineering team developing features that support client growth
• Automate existing manual testing and enhance monitoring and alerting
• Building systems that manage and process orders on the world’s leading Ticketing platform.
Requirements
• Pursuing BS/BA in Computer Science or related field
• Some knowledge/experience in Java
• Some knowledge/experience in at least one of the following: JavaScript, .NET, SQL, or Angular 2
• High levels of creativity and quick problem solving capabilities
• Preferred: Demonstrated software engineering experience from previous internship, work experience, coding competitions, or publications
• Position is on-site in our Reston, Virginia office
If the above description sounds interesting to you and fits your background, join the Ticketmaster team today!
• Please apply before Friday March 10th, 2023
EQUAL EMPLOYMENT OPPORTUNITY
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms Show more details...
Who are we...
Ticketmaster is the world's leading live event ticketing company selling over 500 million tickets each year and supporting more than 14,000 clients in 36 countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. We are innovators that embrace change and work hard to help others succeed. We believe in open communication and stress accountability, because fans and clients count on us every day. We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.
Why Ticketmaster?
A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
Interns At Ticketmaster
“My favorite part of the internship was working with my team to solve complex issues. The ability to own my work and take lead of projects shows me that I am not seen as an intern rather as another member of the team.” We believe interns should work on impactful projects bettering live event experiences for fans and key stakeholders. Our goal is for you to be challenged and learn a ton.
Responsibilities
• Be part of Software Engineering team developing features that support client growth
• Automate existing manual testing and enhance monitoring and alerting
• Building systems that manage and process orders on the world’s leading Ticketing platform.
Requirements
• Pursuing BS/BA in Computer Science or related field
• Some knowledge/experience in Java
• Some knowledge/experience in at least one of the following: JavaScript, .NET, SQL, or Angular 2
• High levels of creativity and quick problem solving capabilities
• Preferred: Demonstrated software engineering experience from previous internship, work experience, coding competitions, or publications
• Position is on-site in our Reston, Virginia office
If the above description sounds interesting to you and fits your background, join the Ticketmaster team today!
• Please apply before Friday March 10th, 2023
EQUAL EMPLOYMENT OPPORTUNITY
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Part-time
Job Summary
Intern, Software Engineering...
Reston, VA
Who are we?
Ticketmaster is the world's leading live event ticketing company selling over 500 million tickets each year and supporting more than 14,000 clients in 36 countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. We are innovators that embrace change and work hard to help
Job Summary
Intern, Software Engineering...
Reston, VA
Who are we?
Ticketmaster is the world's leading live event ticketing company selling over 500 million tickets each year and supporting more than 14,000 clients in 36 countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. We are innovators that embrace change and work hard to help others succeed. We believe in open communication and stress accountability, because fans and clients count on us every day. We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.
Why Ticketmaster?
A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
Interns At Ticketmaster
We believe the internship experience should consist of impactful projects aiming to improve live event experiences for fans and partners. One of our previous interns shared, “My favorite part of the internship was working with my team to solve complex issues. The ability to own my work and take lead of projects shows me that I am not seen as an intern rather as another member of the team.” If you are interested in performing meaningful work, learning from great technical minds, and gaining real-world experience then Ticketmaster is the place for you.
Responsibilities
• Be a hands-on contributor, working with a distributed team of talented engineers to help build highly scalable and resilient systems for the world’s leading Ticketing platform.
• Collaborate with engineers, product managers, and architects to develop creative solutions in product engineering, developer productivity and cloud operations.
• Work on key modernization initiatives and deliver business-critical software in an AWS and Kubernetes based cloud infrastructure.
Requirements
• Pursuing BS/BA in Computer Science, Mathematics, or related fields.
• Some knowledge/experience with at least one programming language, Java preferred.
• Excellent analytical and problem-solving abilities demonstrating the ability to think outside the box and propose creative solutions for complex problems.
• Preferred: Demonstrated software engineering experience from previous internship, work experience, coding competitions, or publications
• Position is primarily on-site in our Reston, Virginia office with some work from home
If you meet the requirements above, apply today!
• Please apply before Friday March 10th, 2023
TICKETMASTER VALUES
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First Show more details...
Intern, Software Engineering...
Reston, VA
Who are we?
Ticketmaster is the world's leading live event ticketing company selling over 500 million tickets each year and supporting more than 14,000 clients in 36 countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. We are innovators that embrace change and work hard to help others succeed. We believe in open communication and stress accountability, because fans and clients count on us every day. We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.
Why Ticketmaster?
A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
Interns At Ticketmaster
We believe the internship experience should consist of impactful projects aiming to improve live event experiences for fans and partners. One of our previous interns shared, “My favorite part of the internship was working with my team to solve complex issues. The ability to own my work and take lead of projects shows me that I am not seen as an intern rather as another member of the team.” If you are interested in performing meaningful work, learning from great technical minds, and gaining real-world experience then Ticketmaster is the place for you.
Responsibilities
• Be a hands-on contributor, working with a distributed team of talented engineers to help build highly scalable and resilient systems for the world’s leading Ticketing platform.
• Collaborate with engineers, product managers, and architects to develop creative solutions in product engineering, developer productivity and cloud operations.
• Work on key modernization initiatives and deliver business-critical software in an AWS and Kubernetes based cloud infrastructure.
Requirements
• Pursuing BS/BA in Computer Science, Mathematics, or related fields.
• Some knowledge/experience with at least one programming language, Java preferred.
• Excellent analytical and problem-solving abilities demonstrating the ability to think outside the box and propose creative solutions for complex problems.
• Preferred: Demonstrated software engineering experience from previous internship, work experience, coding competitions, or publications
• Position is primarily on-site in our Reston, Virginia office with some work from home
If you meet the requirements above, apply today!
• Please apply before Friday March 10th, 2023
TICKETMASTER VALUES
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First Show more details...
via LinkedIn
posted_at: 5 days agoschedule_type: Full-time
Job Summary
THE TEAM
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
THE ROLE
As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates
Job Summary
THE TEAM
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
THE ROLE
As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients.
Responsibilities
This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, EMT and TM1 suite products.
• Meet and exceed Event Management service level agreements
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
•... Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
• Establish and develop relationships with assigned clients
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management
Requirements
• 1+ years experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system
• Service oriented, with strong organizational and communication skills
• Able to successfully handle multiple priorities
• Certain degree of creativity, latitude, and problem solving is required
• Box Office experience a plus
• Overall awareness of the entertainment business is important
• Knowledge of how TM departments impact on one another, and on outside clients is a plus
• Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays
• Excellent written and oral communication skills, good organizational skills, and attention to detail
• Must be computer literate with excellent data entry skills
• H. S. diploma or equivalent required. BA/BS degree is preferred
• COVID-19 vaccination will be required for this position subject to legally valid exemptions
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our Work Is Guided By Our Values
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms Show more details...
THE TEAM
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
THE ROLE
As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients.
Responsibilities
This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, EMT and TM1 suite products.
• Meet and exceed Event Management service level agreements
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
•... Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
• Establish and develop relationships with assigned clients
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management
Requirements
• 1+ years experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system
• Service oriented, with strong organizational and communication skills
• Able to successfully handle multiple priorities
• Certain degree of creativity, latitude, and problem solving is required
• Box Office experience a plus
• Overall awareness of the entertainment business is important
• Knowledge of how TM departments impact on one another, and on outside clients is a plus
• Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays
• Excellent written and oral communication skills, good organizational skills, and attention to detail
• Must be computer literate with excellent data entry skills
• H. S. diploma or equivalent required. BA/BS degree is preferred
• COVID-19 vaccination will be required for this position subject to legally valid exemptions
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our Work Is Guided By Our Values
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms Show more details...
via ShowbizJobs
posted_at: 2 days agoschedule_type: Full-time
Live Nation Entertainment is the world's leading live entertainment company, comprised of
globa l market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship...
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live
entertainment in the world promoting more than 40,000 shows and 100+
Live Nation Entertainment is the world's leading live entertainment company, comprised of
globa l market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship...
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live
entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &
Sponsorship to create strategic music marketing prog rams that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Liv e Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog - friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wond er we are certified as a Great Place to Work
organization and one of People Magazine's ''50 Companies that Care''. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Liv e music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
THE JOB
US Concerts is seeking is seeking an enthusiastic and highly - motivated Experience Manager for Oak Mountain Amphitheatre . The Experience Manager will be responsible for administering various corporate and venue designed programs to support employee engagement, venue staffing and guest service division - wide goals. This is a seasonal position with an events - based schedule.
WHAT THIS ROLE WILL DO
• In partnership with the venue General Manager, this position is responsible for
administering employee engagement, venue staffing and guest service division - wide
goals.
• Plan and coordinate processes and activiti es associated with employee engagement and
guest service.
• Partner with the venue's Guest Ambassadors to create encore moments at every show.
• Will be act as the lead in maintaining metrics and sharing information with the corporate
office.
• Work with Departm ent Managers and Supervisors to ensure service standards are being
communicated pre - event and demonstrated during and post the event.
• Show CARE by participating in the venue's sustainability program which could include
implementing programs that conserve r esources/prevent waste such as sorting waste
and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue - this may
include collecting recyclables from the lawn and/or reserved se ction, picking up and
properly storing event equipment such as lawn chairs, barricade, Etc.
• Will be the venue's brand ambassador and the face of the service culture program.
• Administrator for the guest service, recognition and employee training system(s).
• Administer anniversary service awards and other employee recognition and guest service
programs.
• Responsible for completing the Post Event Service Recap and analyze other venue service
reports to create action plans for service improvements in partnership with the General
Manager.
• Lead the end of season employee opinion survey for the venue.
• Research best practices and collaborate with the General Manager to develop venue
opportunities to increase employee engagement, increase guest satisfaction.
• Help facil itate new employee orientation.
• Manage applicable venue service program budget and process vendor invoices.
WHAT THIS PERSON WILL BRING
• Must be able to maintain composure and organization in an often hectic and loud
environment.
• Proficient computer skills required including the ability to use the Microsoft Office Suite
(Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem - solving sk ills and demonstrated experience finding creating
solutions.
• 1 years' plus of administrative experience.
• 2 - 3 years' plus of work experience in a comparable role.
• 1 - 2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and
carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Communications, Marketing, Business, Human Resou rces, or
something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.
Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337 Show more details...
globa l market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship...
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live
entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &
Sponsorship to create strategic music marketing prog rams that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Liv e Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog - friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wond er we are certified as a Great Place to Work
organization and one of People Magazine's ''50 Companies that Care''. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Liv e music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
THE JOB
US Concerts is seeking is seeking an enthusiastic and highly - motivated Experience Manager for Oak Mountain Amphitheatre . The Experience Manager will be responsible for administering various corporate and venue designed programs to support employee engagement, venue staffing and guest service division - wide goals. This is a seasonal position with an events - based schedule.
WHAT THIS ROLE WILL DO
• In partnership with the venue General Manager, this position is responsible for
administering employee engagement, venue staffing and guest service division - wide
goals.
• Plan and coordinate processes and activiti es associated with employee engagement and
guest service.
• Partner with the venue's Guest Ambassadors to create encore moments at every show.
• Will be act as the lead in maintaining metrics and sharing information with the corporate
office.
• Work with Departm ent Managers and Supervisors to ensure service standards are being
communicated pre - event and demonstrated during and post the event.
• Show CARE by participating in the venue's sustainability program which could include
implementing programs that conserve r esources/prevent waste such as sorting waste
and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue - this may
include collecting recyclables from the lawn and/or reserved se ction, picking up and
properly storing event equipment such as lawn chairs, barricade, Etc.
• Will be the venue's brand ambassador and the face of the service culture program.
• Administrator for the guest service, recognition and employee training system(s).
• Administer anniversary service awards and other employee recognition and guest service
programs.
• Responsible for completing the Post Event Service Recap and analyze other venue service
reports to create action plans for service improvements in partnership with the General
Manager.
• Lead the end of season employee opinion survey for the venue.
• Research best practices and collaborate with the General Manager to develop venue
opportunities to increase employee engagement, increase guest satisfaction.
• Help facil itate new employee orientation.
• Manage applicable venue service program budget and process vendor invoices.
WHAT THIS PERSON WILL BRING
• Must be able to maintain composure and organization in an often hectic and loud
environment.
• Proficient computer skills required including the ability to use the Microsoft Office Suite
(Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem - solving sk ills and demonstrated experience finding creating
solutions.
• 1 years' plus of administrative experience.
• 2 - 3 years' plus of work experience in a comparable role.
• 1 - 2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and
carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Communications, Marketing, Business, Human Resou rces, or
something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.
Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337 Show more details...
via ShowbizJobs
schedule_type: Full-time
Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 465 million tickets sold and more than 12,500 clients worldwide. Live Nation Concerts is the largest provider of live... entertainment in the world promoting more than 25,500 shows
Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 465 million tickets sold and more than 12,500 clients worldwide. Live Nation Concerts is the largest provider of live... entertainment in the world promoting more than 25,500 shows annually for nearly 3,300 artists in 37 countries. Artist Nation Management is one of the world's leading artist management companies, representing more than 350 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 900 brands enabling advertisers to tap into the over 63 million fans Live Nation Entertainment delivers annually through its live event and digital platforms.
The Job:
Live Nation Entertainment's Media & Sponsorship Division is seeking a resourceful team player to manage the payroll and onboarding of contract staff, assist with vendor paperwork, and support general team needs of our exciting, fast-paced, Experiential & Events team. Experience working with events and entertainment payroll is preferred.
The Live Nation Experiential & Events team is tasked with creating unforgettable live and virtual music moments that help our brand partners stand apart from the rest. From bespoke events to festival activations, to corporate and touring hospitality, we produce hundreds of award-winning global B2C and B2B brand experiences each year.
Live Nation Media & Sponsorship develops, sells, and manages the company's national corporate sponsorship programs with the world's most recognizable brands. It is an exciting, fast-paced team that collaborates with all facets of Live Nation's business including venues, festivals, ticketing, artists, content, media, promotions, and touring. To learn more about our division, check out: https://livenationforbrands.com/
The Role:
As Manager, Payroll & Team Operations, you will work with the Team Operations & Development lead to create and instill best practices for all project-based-staff hiring and onboarding, be primary contact with payroll vendor, work with HR & Legal to assure compliance, and manage the team purchase card settlements. You will work with our team's producers and payroll vendor to ensure that the project-based staff are paid correctly and on time. You will work closely with the LN finance team to track and ensure invoices are paid and routed as needed. You will track and administer our team's purchase card. In addition, you will work on team administrative protocols.
Responsibilities:
• Manage the internal process, protocol, and execution of the team's project-based employee payroll
• Ensure internal processes run smoothly to execute timely project-based staff payroll
• Manage the Experiential & Events team's corporate purchasing cost tracking, settlement, and submission
• Administration and data entry of internal documents and databases
• Suggest new best practice recommendations for internal team operations
• Develop and maintain relationships with the payroll company and internal departmental relationships
Qualifications:
• Four-year college degree
• A minimum of 4-6 years of experience in processing high-volume payroll required.
• Entertainment industry payroll experience, and multi-state, multi-SOW knowledge is highly preferred.
• Multi-level relationship-building skills.
• Excellent oral and written communication ability.
• Excellent time management skills.
• Flexibility to shift priorities as needed to service the team's projects.
• Understanding of and commitment to maintaining current knowledge of industry trends, concepts, products, practices, and financial arrangements.
• Business acumen needed for interacting with internal AP/AR corporate teams, accompanied by the sensibilities of working with on-the-road production teams
• Adept in payroll software and systems
• Adept in Microsoft Office applications including Word, PowerPoint, and Excel
• Ability to quickly navigate other programs such as Airtable, Keynote, Google Docs, Slack, Asana, and Project Management Software
If the above description sounds like you and fits your background, apply online at www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!
Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.
#LI-BB1
#LI-REMOTE
Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337 Show more details...
The Job:
Live Nation Entertainment's Media & Sponsorship Division is seeking a resourceful team player to manage the payroll and onboarding of contract staff, assist with vendor paperwork, and support general team needs of our exciting, fast-paced, Experiential & Events team. Experience working with events and entertainment payroll is preferred.
The Live Nation Experiential & Events team is tasked with creating unforgettable live and virtual music moments that help our brand partners stand apart from the rest. From bespoke events to festival activations, to corporate and touring hospitality, we produce hundreds of award-winning global B2C and B2B brand experiences each year.
Live Nation Media & Sponsorship develops, sells, and manages the company's national corporate sponsorship programs with the world's most recognizable brands. It is an exciting, fast-paced team that collaborates with all facets of Live Nation's business including venues, festivals, ticketing, artists, content, media, promotions, and touring. To learn more about our division, check out: https://livenationforbrands.com/
The Role:
As Manager, Payroll & Team Operations, you will work with the Team Operations & Development lead to create and instill best practices for all project-based-staff hiring and onboarding, be primary contact with payroll vendor, work with HR & Legal to assure compliance, and manage the team purchase card settlements. You will work with our team's producers and payroll vendor to ensure that the project-based staff are paid correctly and on time. You will work closely with the LN finance team to track and ensure invoices are paid and routed as needed. You will track and administer our team's purchase card. In addition, you will work on team administrative protocols.
Responsibilities:
• Manage the internal process, protocol, and execution of the team's project-based employee payroll
• Ensure internal processes run smoothly to execute timely project-based staff payroll
• Manage the Experiential & Events team's corporate purchasing cost tracking, settlement, and submission
• Administration and data entry of internal documents and databases
• Suggest new best practice recommendations for internal team operations
• Develop and maintain relationships with the payroll company and internal departmental relationships
Qualifications:
• Four-year college degree
• A minimum of 4-6 years of experience in processing high-volume payroll required.
• Entertainment industry payroll experience, and multi-state, multi-SOW knowledge is highly preferred.
• Multi-level relationship-building skills.
• Excellent oral and written communication ability.
• Excellent time management skills.
• Flexibility to shift priorities as needed to service the team's projects.
• Understanding of and commitment to maintaining current knowledge of industry trends, concepts, products, practices, and financial arrangements.
• Business acumen needed for interacting with internal AP/AR corporate teams, accompanied by the sensibilities of working with on-the-road production teams
• Adept in payroll software and systems
• Adept in Microsoft Office applications including Word, PowerPoint, and Excel
• Ability to quickly navigate other programs such as Airtable, Keynote, Google Docs, Slack, Asana, and Project Management Software
If the above description sounds like you and fits your background, apply online at www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!
Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.
#LI-BB1
#LI-REMOTE
Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337 Show more details...
via LinkedIn
posted_at: 21 days agoschedule_type: Full-time
Job Summary
Job Description...
Client Support Specialist
Location(s):
New York NY, Braintree MA, Bala Cynwyd PA, Williamsville NY, Atlanta GA, Seattle WA, San Francisco CA, Orlando FL, Chicago IL, Troy MI, West Hollywood CA, Las Vegas NV, Dallas TX, Houston TX or REMOTE – Massachusetts, New York, New Jersey, Connecticut, Maine, Georgia, North Carolina, South Carolina, Maryland, Virginia, Washington, Oregon, Utah, Idaho, Nevada, Florida, Louisiana,
Job Summary
Job Description...
Client Support Specialist
Location(s):
New York NY, Braintree MA, Bala Cynwyd PA, Williamsville NY, Atlanta GA, Seattle WA, San Francisco CA, Orlando FL, Chicago IL, Troy MI, West Hollywood CA, Las Vegas NV, Dallas TX, Houston TX or REMOTE – Massachusetts, New York, New Jersey, Connecticut, Maine, Georgia, North Carolina, South Carolina, Maryland, Virginia, Washington, Oregon, Utah, Idaho, Nevada, Florida, Louisiana, Alabama, Iowa, South Dakota, North Dakota, Missouri, Indiana, Minnesota, Wisconsin, Illinois, Tennessee, Ohio, Kentucky, Michigan, Pennsylvania, Arizona, Nevada, California, Texas, Oklahoma, Kansas, New Mexico, Nebraska
Division: Ticketmaster US
Line Manager: Regional Area Manager
Contract Terms: Full-time, 40 hours per week (including weekends and evenings)
THE TEAM
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
THE JOB
This position delivers services to support the client’s day-to-day needs related to the use of ticketing systems and products. The CSS will be responsible for maintaining agreed upon service levels. They will follow-up as needed with national teams to ensure we are providing timely problem resolution. Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades.
What You Will Be Doing
CLIENT SERVICE
• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and afterhours office support
Ticketmaster ONE, Host System & Access Control Support
• Working knowledge of Ticketmaster ONE web portal
• Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
• Support season ticketing, access control support customization (rules, exceptions, etc.)
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of access control products
• Basic knowledge of event programming as it relates to sales channels and consumer experience
• Knowledge of the Event Base product suite
• Identifies and assist in resolving event programming related errors
Product Support
• Communicate product updates, new features and functionality to client base; TM products such as Archtics, HOST, TM.com, Scaling, Analytics, TM1 Maps, Pricemaster, TM1 Events and TM1 Engagement
• Provide support and best practices to the client for all TM products including archiving data, loading events, setting rules, adding hardware, and communication to other TM servers
• Assist with new manifest creation
• Establish any special client MOP types
• Install Archtics on workstations and ticket printers
• Initial and ongoing training of new features and functionality
• Perform database tasks as needed by client
Problem Resolution
• Use troubleshooting techniques and tools to identify the root cause of issues
• Research client/customer complaints about service levels
• Work with National/Central support groups to expedite problem resolution
• Troubleshooting software and hardware issues – Archtics/Host/AM/TM1 Entry/Inventory Control/Pricemaster
• Provide coordination of a networking issues between client and TM IT
• Balance Audits/Settlement issues
• Resolve issues with Customer Service for events with problems and/or special circumstances
• Restart database server, credit card server, and DIGIT server
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• H.S. diploma or equivalent. BA/BS degree is preferred
• 1+ years of experience with the Ticketmaster System and/or various ticketing system
• Overall awareness of the entertainment and sports business is important
• Box Office experience is a plus
• Knowledge of how TM departments impact on one another, and on outside clients is a plus
• Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
• Archtics experience is preferred
• Strong Microsoft Word, Powerpoint and Excel skills
• Service oriented, with strong organizational and communication skills.
• Able to successfully handle multiple priorities
• Certain degree of creativity, latitude, and problem solving is required
You (behavioural Skills/Competencies)
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First Show more details...
Job Description...
Client Support Specialist
Location(s):
New York NY, Braintree MA, Bala Cynwyd PA, Williamsville NY, Atlanta GA, Seattle WA, San Francisco CA, Orlando FL, Chicago IL, Troy MI, West Hollywood CA, Las Vegas NV, Dallas TX, Houston TX or REMOTE – Massachusetts, New York, New Jersey, Connecticut, Maine, Georgia, North Carolina, South Carolina, Maryland, Virginia, Washington, Oregon, Utah, Idaho, Nevada, Florida, Louisiana, Alabama, Iowa, South Dakota, North Dakota, Missouri, Indiana, Minnesota, Wisconsin, Illinois, Tennessee, Ohio, Kentucky, Michigan, Pennsylvania, Arizona, Nevada, California, Texas, Oklahoma, Kansas, New Mexico, Nebraska
Division: Ticketmaster US
Line Manager: Regional Area Manager
Contract Terms: Full-time, 40 hours per week (including weekends and evenings)
THE TEAM
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
THE JOB
This position delivers services to support the client’s day-to-day needs related to the use of ticketing systems and products. The CSS will be responsible for maintaining agreed upon service levels. They will follow-up as needed with national teams to ensure we are providing timely problem resolution. Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades.
What You Will Be Doing
CLIENT SERVICE
• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and afterhours office support
Ticketmaster ONE, Host System & Access Control Support
• Working knowledge of Ticketmaster ONE web portal
• Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
• Support season ticketing, access control support customization (rules, exceptions, etc.)
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of access control products
• Basic knowledge of event programming as it relates to sales channels and consumer experience
• Knowledge of the Event Base product suite
• Identifies and assist in resolving event programming related errors
Product Support
• Communicate product updates, new features and functionality to client base; TM products such as Archtics, HOST, TM.com, Scaling, Analytics, TM1 Maps, Pricemaster, TM1 Events and TM1 Engagement
• Provide support and best practices to the client for all TM products including archiving data, loading events, setting rules, adding hardware, and communication to other TM servers
• Assist with new manifest creation
• Establish any special client MOP types
• Install Archtics on workstations and ticket printers
• Initial and ongoing training of new features and functionality
• Perform database tasks as needed by client
Problem Resolution
• Use troubleshooting techniques and tools to identify the root cause of issues
• Research client/customer complaints about service levels
• Work with National/Central support groups to expedite problem resolution
• Troubleshooting software and hardware issues – Archtics/Host/AM/TM1 Entry/Inventory Control/Pricemaster
• Provide coordination of a networking issues between client and TM IT
• Balance Audits/Settlement issues
• Resolve issues with Customer Service for events with problems and/or special circumstances
• Restart database server, credit card server, and DIGIT server
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• H.S. diploma or equivalent. BA/BS degree is preferred
• 1+ years of experience with the Ticketmaster System and/or various ticketing system
• Overall awareness of the entertainment and sports business is important
• Box Office experience is a plus
• Knowledge of how TM departments impact on one another, and on outside clients is a plus
• Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
• Archtics experience is preferred
• Strong Microsoft Word, Powerpoint and Excel skills
• Service oriented, with strong organizational and communication skills.
• Able to successfully handle multiple priorities
• Certain degree of creativity, latitude, and problem solving is required
You (behavioural Skills/Competencies)
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First Show more details...
via ShowbizJobs
posted_at: 8 days agoschedule_type: Full-time
Job Summary:
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network...
As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.
Who are you?
Employees have
Job Summary:
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network...
As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.
Who are you?
Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
The Role:
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Functions:
• Deliver exemplary customer service to maintain customer loyalty. Answer customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.
• Confer with customers in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Other tasks as assigned by the Guest Services Manager
• Refer unresolved customer grievances to designated departments for further investigation
• Assist guest with any questions or needs
Qualifications:
• • Strong strategic thinking and creative problem solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting
If the above description sounds like you and fits your background, apply online at http://www.livenationentertainment.com/careers/seasonal/to join the Live Nation Entertainment team today!
Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.
Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337 Show more details...
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network...
As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.
Who are you?
Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
The Role:
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Functions:
• Deliver exemplary customer service to maintain customer loyalty. Answer customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.
• Confer with customers in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Other tasks as assigned by the Guest Services Manager
• Refer unresolved customer grievances to designated departments for further investigation
• Assist guest with any questions or needs
Qualifications:
• • Strong strategic thinking and creative problem solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting
If the above description sounds like you and fits your background, apply online at http://www.livenationentertainment.com/careers/seasonal/to join the Live Nation Entertainment team today!
Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.
Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337 Show more details...
via ShowbizJobs
posted_at: 2 days agoschedule_type: Full-time
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces... over 20,000 shows annually for more than 2,000 artists
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces... over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.
THE TEAM
A Live Nation Entertainment, our goal is to maintain the trust and confidence of our fans, artists, employees and partners. Combined with maintaining the highest level of data security, our handling of information is designed to put the individual in control, ensuring that we handle their information in a way that best serves them and maintaining the highest level of security. Corporate Trust and Security identifies and reduces data protection risk, arming the business with industry-leading subject matter expertise as it builds the future of live.
Reporting directly to the Chief Trust Officer and joining a global senior leadership team, the Director of Policy, Planning and Strategy will work across a multidisciplinary global division of subject matter experts ensuring each vertical within the division delivers on OKRs, critical transformation efforts and work cohesively to support and lead the business to success.
THE ROLE
As the Head of the Policy, Planning and Strategy team within Corporate Trust and Security, your day-to-day will coalesce around budgeting, prioritization, and planning. You will build and maintain multi-year strategies across verticals across the division (e.g., Cyber Risk Management, Payments GRC, Security Assurance, Product and Tooling, Payments GRC, Privacy GRC and Abuse Prevention). You will coordinate across Corporate Trust and Security senior leadership and Live Nation Entertainment business leaders to build the Trust and Security budget plan which ties funding to priorities. You will translate these funded priorities into in-year deliverables and performance metrics.
You and your team will execute on specific projects and ensuring Trust and Security leaders are meeting their objectives. This includes tracking priorities for internal and external consumption from our organization and supporting leaders to build out their business/product. This role will also require ownership over parts of the business, including coordinating programs across the Trust and Security organization.
You will stand in for the Chief Trust Officer when needed, 1:1s with senior leadership to review work and make sure priorities are being caried out, driving culture through team building, providing input to organization decisions, and ensuring clear governance of the team. Overall, you will ensure integration and alignment of Trust and Security strategies and priorities through relationships with key executives across various global business units.
WHAT THIS ROLE WILL DO
• Be a thought partner for the Chief Trust Officer
• Manage multiple initiatives at once and prioritize based on business needs and urgency
• Execute consulting like projects with the support of your direct reports – scope the project, carry out the analysis and make recommendations/decisions that are clearly communicated to executives
• Support cross functional initiatives to drive actions as a result of business insights (the expectation is that you can not only analyze data, but also effectively communicate the underlying story and help see your recommendations through to execution)
• Collaborate with internal / external partners to develop initiatives that drive growth
• Direct, mentor and manage other team members to help them advance their work product and grow professionally
WHAT THIS PERSON WILL BRING
• Bachelor's Degree in business or engineering or similar quantitative field
• 8+ years of work experience, preferably experience in top-tier strategy consulting or investment bank; ecommerce/entertainment industry experience also preferred
• Excellent communicator who is capable of motivating teams, collaborating with diverse groups across a large organization
• Ability to simplify difficult problems into solvable tasks that can be acted upon
• Comfortable learning and adapting to new concepts and using new tools
• Assertive yet professional demeanor, persistence and willing to lead the way
• Self-motivated, energetic, and driven with the ability to learn new skills that will enable you to grow with the role
• Desire to help create a fun and productive culture, leveraging Live Nation Entertainment's focus on sports and music, and mentor other team members
• Extraordinary team player and ability to thrive in a fast paced, high growth, entrepreneurial environment where quality, innovation, speed of decision making, and execution are critical to organizational success
• Skilled in Excel and comfortable with large data sets and modelling
• Strong PowerPoint skills, given the variety of audiences needed to influence
You (behavioural skills)
• Business Driver: drives the business forward, delivering incremental revenue and profit
• Project Owner: owns projects and need to coordinate across many parts of the organization to deliver, and presents outcomes to relevant Live Nation Entertainment leaders
• Results Driver: ensures the organization is delivering results by tracking performance across the organization, identifying areas of importance/risk, and driving accountability with top leaders
• Alignment Driver: coordinates initiatives and projects across various leaders within the team across business, product, support and tech within Corporate Trust and Security; and across lines of businesses
• Sprinter and Marathon Runner: builds long-term, sustainable approaches to limit rework
• Cross Functional Team Player: communicates across the entire team to lead greater individual successes.
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network
Live Nation's policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.
Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337 Show more details...
THE TEAM
A Live Nation Entertainment, our goal is to maintain the trust and confidence of our fans, artists, employees and partners. Combined with maintaining the highest level of data security, our handling of information is designed to put the individual in control, ensuring that we handle their information in a way that best serves them and maintaining the highest level of security. Corporate Trust and Security identifies and reduces data protection risk, arming the business with industry-leading subject matter expertise as it builds the future of live.
Reporting directly to the Chief Trust Officer and joining a global senior leadership team, the Director of Policy, Planning and Strategy will work across a multidisciplinary global division of subject matter experts ensuring each vertical within the division delivers on OKRs, critical transformation efforts and work cohesively to support and lead the business to success.
THE ROLE
As the Head of the Policy, Planning and Strategy team within Corporate Trust and Security, your day-to-day will coalesce around budgeting, prioritization, and planning. You will build and maintain multi-year strategies across verticals across the division (e.g., Cyber Risk Management, Payments GRC, Security Assurance, Product and Tooling, Payments GRC, Privacy GRC and Abuse Prevention). You will coordinate across Corporate Trust and Security senior leadership and Live Nation Entertainment business leaders to build the Trust and Security budget plan which ties funding to priorities. You will translate these funded priorities into in-year deliverables and performance metrics.
You and your team will execute on specific projects and ensuring Trust and Security leaders are meeting their objectives. This includes tracking priorities for internal and external consumption from our organization and supporting leaders to build out their business/product. This role will also require ownership over parts of the business, including coordinating programs across the Trust and Security organization.
You will stand in for the Chief Trust Officer when needed, 1:1s with senior leadership to review work and make sure priorities are being caried out, driving culture through team building, providing input to organization decisions, and ensuring clear governance of the team. Overall, you will ensure integration and alignment of Trust and Security strategies and priorities through relationships with key executives across various global business units.
WHAT THIS ROLE WILL DO
• Be a thought partner for the Chief Trust Officer
• Manage multiple initiatives at once and prioritize based on business needs and urgency
• Execute consulting like projects with the support of your direct reports – scope the project, carry out the analysis and make recommendations/decisions that are clearly communicated to executives
• Support cross functional initiatives to drive actions as a result of business insights (the expectation is that you can not only analyze data, but also effectively communicate the underlying story and help see your recommendations through to execution)
• Collaborate with internal / external partners to develop initiatives that drive growth
• Direct, mentor and manage other team members to help them advance their work product and grow professionally
WHAT THIS PERSON WILL BRING
• Bachelor's Degree in business or engineering or similar quantitative field
• 8+ years of work experience, preferably experience in top-tier strategy consulting or investment bank; ecommerce/entertainment industry experience also preferred
• Excellent communicator who is capable of motivating teams, collaborating with diverse groups across a large organization
• Ability to simplify difficult problems into solvable tasks that can be acted upon
• Comfortable learning and adapting to new concepts and using new tools
• Assertive yet professional demeanor, persistence and willing to lead the way
• Self-motivated, energetic, and driven with the ability to learn new skills that will enable you to grow with the role
• Desire to help create a fun and productive culture, leveraging Live Nation Entertainment's focus on sports and music, and mentor other team members
• Extraordinary team player and ability to thrive in a fast paced, high growth, entrepreneurial environment where quality, innovation, speed of decision making, and execution are critical to organizational success
• Skilled in Excel and comfortable with large data sets and modelling
• Strong PowerPoint skills, given the variety of audiences needed to influence
You (behavioural skills)
• Business Driver: drives the business forward, delivering incremental revenue and profit
• Project Owner: owns projects and need to coordinate across many parts of the organization to deliver, and presents outcomes to relevant Live Nation Entertainment leaders
• Results Driver: ensures the organization is delivering results by tracking performance across the organization, identifying areas of importance/risk, and driving accountability with top leaders
• Alignment Driver: coordinates initiatives and projects across various leaders within the team across business, product, support and tech within Corporate Trust and Security; and across lines of businesses
• Sprinter and Marathon Runner: builds long-term, sustainable approaches to limit rework
• Cross Functional Team Player: communicates across the entire team to lead greater individual successes.
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network
Live Nation's policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.
Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337 Show more details...
via California Jobs - Tarta.ai🌴
posted_at: 2 days agoschedule_type: Full-time
WHO WE ARE
We're fans who help fans everywhere get into the live events they love
...
A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day.
We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time.
And we think that's pretty amazing.
If
WHO WE ARE
We're fans who help fans everywhere get into the live events they love
...
A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day.
We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time.
And we think that's pretty amazing.
If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
THE TEAM
Marketplace Support is positioned at the intersection of Product, Technology, and the Fan.
Our team's purpose is to provide the best possible fan experience by aligning the efforts made by Marketplace and Enterprise teams to the needs of our Artist and Venue clients that deliver a premium fan experience.
THE ROLE
As part of the Fan Platform Support team, you will support Ticketmaster internal teams as they escalate issues and requests regarding the experience across our many fan facing products.
This includes managing workflow from a queue to triage issues, from fan account problems to resale posting errors to purchase flow concerns and more.
WHAT YOU WILL BE DOING
This position involves reviewing escalations, and then following procedural guidelines resolve using tools or escalate to the appropriate product team including follow-up to ensure resolution.
The tools knowledge set for the position includes Host and Host applications, Internal Tools, EventPro, EMT and TM1 suite products.
• Meet and exceed service level agreements
• Goal to resolve the highest percentage of JIRA tickets that require no development intervention, thus reducing the time of a Product Manager, QA, or development spent investigating and/or reproducing
• Evaluate and process order sync issues with a variety of scenarios interfacing with customer service and other various system teams.
• Research error messages generated from errors on and determine the best course of action to take based on Knowledge Articles, slack direction, or database queries
• Create and update knowledge base and documentation, as needed
• Routing and assessing all other reported issues with , event behavior, account errors, or other problems encountered on the site, and providing additional documentation and follow-up to drive resolution to reported problems.
• Facilitating resolution for Resale and Account issues.
• From time to time, will be responsible for other duties as assigned by Manager
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• 1-3 years experience with the Ticketmaster System, or related field experience
• Service oriented, with strong organizational and communication skills
• Able to successfully handle multiple priorities
• Understanding of APIs, GraphQL, and/or programming language such as SQL, HTML, XML, are preferred
• Knowledge of how TM departments impact on one another and experience with proprietary Ticketmaster Host system language is a plus
• Excellent social and interpersonal skills; you're friendly and outgoing, and enjoy connecting with new people
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
• Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
• Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of others
• Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
CULTURE
We're fans who help fans everywhere get into the live events they love.
A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day.
We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time.
And we think that's pretty amazing.
If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a 'Fan First' mindset, placing customers at the heart of everything we do.
Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience.
Your work, our passion... delivering world class experiences – Fan First.
The expected compensation for this position in California is:
$64,480.00 USD
The expected compensation for this position in Colorado is:
$50,000.00 USD
The expected compensation for this position in Washington is:
$65,478.40 USD
• Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law, the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, and the Washington Equal Pay and Opportunities Act. It is estimated based upon what a successful California or Colorado applicant or an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in California, Colorado, or Washington or perform the position from California, Colorado, or Washington. Similar positions located outside of California, Colorado, or Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California, the CO EPEWA, and Washington Laws, a potential new employee's salary history will not be used in compensation decisions.
Jobcode:
Reference SBJ-g619y9-185-202-171-114-42 in your application Show more details...
We're fans who help fans everywhere get into the live events they love
...
A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day.
We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time.
And we think that's pretty amazing.
If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
THE TEAM
Marketplace Support is positioned at the intersection of Product, Technology, and the Fan.
Our team's purpose is to provide the best possible fan experience by aligning the efforts made by Marketplace and Enterprise teams to the needs of our Artist and Venue clients that deliver a premium fan experience.
THE ROLE
As part of the Fan Platform Support team, you will support Ticketmaster internal teams as they escalate issues and requests regarding the experience across our many fan facing products.
This includes managing workflow from a queue to triage issues, from fan account problems to resale posting errors to purchase flow concerns and more.
WHAT YOU WILL BE DOING
This position involves reviewing escalations, and then following procedural guidelines resolve using tools or escalate to the appropriate product team including follow-up to ensure resolution.
The tools knowledge set for the position includes Host and Host applications, Internal Tools, EventPro, EMT and TM1 suite products.
• Meet and exceed service level agreements
• Goal to resolve the highest percentage of JIRA tickets that require no development intervention, thus reducing the time of a Product Manager, QA, or development spent investigating and/or reproducing
• Evaluate and process order sync issues with a variety of scenarios interfacing with customer service and other various system teams.
• Research error messages generated from errors on and determine the best course of action to take based on Knowledge Articles, slack direction, or database queries
• Create and update knowledge base and documentation, as needed
• Routing and assessing all other reported issues with , event behavior, account errors, or other problems encountered on the site, and providing additional documentation and follow-up to drive resolution to reported problems.
• Facilitating resolution for Resale and Account issues.
• From time to time, will be responsible for other duties as assigned by Manager
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• 1-3 years experience with the Ticketmaster System, or related field experience
• Service oriented, with strong organizational and communication skills
• Able to successfully handle multiple priorities
• Understanding of APIs, GraphQL, and/or programming language such as SQL, HTML, XML, are preferred
• Knowledge of how TM departments impact on one another and experience with proprietary Ticketmaster Host system language is a plus
• Excellent social and interpersonal skills; you're friendly and outgoing, and enjoy connecting with new people
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
• Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
• Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of others
• Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
CULTURE
We're fans who help fans everywhere get into the live events they love.
A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day.
We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time.
And we think that's pretty amazing.
If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a 'Fan First' mindset, placing customers at the heart of everything we do.
Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience.
Your work, our passion... delivering world class experiences – Fan First.
The expected compensation for this position in California is:
$64,480.00 USD
The expected compensation for this position in Colorado is:
$50,000.00 USD
The expected compensation for this position in Washington is:
$65,478.40 USD
• Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law, the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, and the Washington Equal Pay and Opportunities Act. It is estimated based upon what a successful California or Colorado applicant or an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in California, Colorado, or Washington or perform the position from California, Colorado, or Washington. Similar positions located outside of California, Colorado, or Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California, the CO EPEWA, and Washington Laws, a potential new employee's salary history will not be used in compensation decisions.
Jobcode:
Reference SBJ-g619y9-185-202-171-114-42 in your application Show more details...
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