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Most recent job postings at Tipalti
via LinkedIn
posted_at: 14 days agoschedule_type: Full-time
As an Implementation Manager you will lead implementation projects with new and existing customers of our rapidly growing SaaS based fintech solution.
This is not a standard implementation role – we are looking for someone that loves the challenge of delivering complex projects whilst understanding the importance of delivering a great product . You will be working independently on integrations... navigating customer requirements with an array of
As an Implementation Manager you will lead implementation projects with new and existing customers of our rapidly growing SaaS based fintech solution.
This is not a standard implementation role – we are looking for someone that loves the challenge of delivering complex projects whilst understanding the importance of delivering a great product . You will be working independently on integrations... navigating customer requirements with an array of internal and external stakeholders.
You Will Be Responsible For
• Offering world-class service to our customers.
• Using your analytical and technical proficiency to efficiently guide the client through the implementation process - assessing business and implementation risks, troubleshooting complex issues, managing internal resources to resolve product and integration issues, and ensuring our client's success in reaching their objectives.
• Developing implementation plans and be accountable for informing and advising client stakeholders and internal stakeholders of planning and progress.
• Partner effectively with Tipalti Sales, Compliance, Engineering, Product Management and Customer Success teams to ensure a successful customer experience and implementation.
• Coordinate project timelines, tasks, and development efforts to manage implementation projects and ensure we keep customers on plan and on schedule.
• Be committed to customer success and serve as the customer’s advocate within Tipalti.
• Develop repeatable and scalable processes to improve project quality and delivery.
• Share product feedback with Product and Engineering teams to help improve the product.
• Contribute to the internal knowledge base so you can share lessons learned with other resources.
About You
• 4+ years of hands-on implementation experience with SaaS applications or other software solutions.
• Good project management skills to effectively guide the customer to success while managing various internal resources
• Experience integrating with ERP applications such as NetSuite, QuickBooks, Intacct, Xero, Microsoft BC, etc. is a plus
• Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)
• B.S. in Computer Science, Information Systems or related field.
• Experience with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce) is a plus
• Ability to lead workshops, including the gathering/documenting of requirements and use-cases and recommendation of envisioned processes.
• Great communication skills is what you are known for, you can communicate across different teams and use different questioning techniques to understand customer’s needs.
• Building relationships and working within a collaborative team environment is what motivates you.
• A high growth environment excites you because you want the opportunity to contribute to building something special
• Strong analytical, creative thinking and problem solving skills
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Procurement or Supply chain management experience would be a great advantage!
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice Show more details...
This is not a standard implementation role – we are looking for someone that loves the challenge of delivering complex projects whilst understanding the importance of delivering a great product . You will be working independently on integrations... navigating customer requirements with an array of internal and external stakeholders.
You Will Be Responsible For
• Offering world-class service to our customers.
• Using your analytical and technical proficiency to efficiently guide the client through the implementation process - assessing business and implementation risks, troubleshooting complex issues, managing internal resources to resolve product and integration issues, and ensuring our client's success in reaching their objectives.
• Developing implementation plans and be accountable for informing and advising client stakeholders and internal stakeholders of planning and progress.
• Partner effectively with Tipalti Sales, Compliance, Engineering, Product Management and Customer Success teams to ensure a successful customer experience and implementation.
• Coordinate project timelines, tasks, and development efforts to manage implementation projects and ensure we keep customers on plan and on schedule.
• Be committed to customer success and serve as the customer’s advocate within Tipalti.
• Develop repeatable and scalable processes to improve project quality and delivery.
• Share product feedback with Product and Engineering teams to help improve the product.
• Contribute to the internal knowledge base so you can share lessons learned with other resources.
About You
• 4+ years of hands-on implementation experience with SaaS applications or other software solutions.
• Good project management skills to effectively guide the customer to success while managing various internal resources
• Experience integrating with ERP applications such as NetSuite, QuickBooks, Intacct, Xero, Microsoft BC, etc. is a plus
• Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)
• B.S. in Computer Science, Information Systems or related field.
• Experience with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce) is a plus
• Ability to lead workshops, including the gathering/documenting of requirements and use-cases and recommendation of envisioned processes.
• Great communication skills is what you are known for, you can communicate across different teams and use different questioning techniques to understand customer’s needs.
• Building relationships and working within a collaborative team environment is what motivates you.
• A high growth environment excites you because you want the opportunity to contribute to building something special
• Strong analytical, creative thinking and problem solving skills
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Procurement or Supply chain management experience would be a great advantage!
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
About The Job
The Accounts Payable Manager leads the AP team and activities, including administering the AP systems, and account balance reconciliations, general ledger maintenance, month-end close procedures, and providing direction, guidance and coaching to the team...
What You’ll Do
• Provide leadership to the global accounts payable team, including providing direction, establishing processes and timelines, measuring outcomes, providing performance
About The Job
The Accounts Payable Manager leads the AP team and activities, including administering the AP systems, and account balance reconciliations, general ledger maintenance, month-end close procedures, and providing direction, guidance and coaching to the team...
What You’ll Do
• Provide leadership to the global accounts payable team, including providing direction, establishing processes and timelines, measuring outcomes, providing performance coaching, and providing development opportunities
• Oversee the processing, verification, approval, discrepancy resolution and coding of all payments and expenditures, including vendor invoices, purchase orders, corporate and virtual credit cards, employee expense reports, and similar transactions
• Conduct monthly, quarterly and annual reconciliations, including balance sheet, general ledger, P&L flux analysis, and other reconciliations and analyses
• Administer the AP & PO systems, including leading upgrades, enhancements and implementations
• Leads Tipalti’s annual 1099 filing
• Partner with finance and accounting leadership and teams on compliance, process improvements, documentation, internal and external audits, expenditure analysis, reporting, and related oversight actions
What You’ll Need
• What you’ve learned:
• Undergraduate degree in accounting or finance, or equivalent combination of experience and education
• Your background includes:
• 5+ years hands on experience with general ledger, AP, and PO functions and the month-end/year-end close process.
• 2+ years of direct leadership experience, including providing direction, establishing processes and measuring outcomes, and managing individual performance and development
• Experience with international business operations with multiple legal entities and inter-company transactions required
• Experience in a SaaS and/or Fintech environment preferred
• Experience leading a global team preferred
• Your skills include:
• In-depth understanding of Generally Accepted Accounting Principles (GAAP)
• Advanced understanding of accounting-related software platforms and integrations, such as NetSuite, Expensify, Egencia or similar platforms; understanding of the Tipalti platform and functionality highly preferred
• Advanced Excel skills, including formulas, Vlookups, pivot tables, macros and analysis tools
Unique aspects of this role
• Travel:
• Little or no overnight travel anticipated (anticipated to be 5% or less).
• Schedule:
• Normal workweek business hours within geographic location and time zone.
• Will require flexibility to coordinate schedules across time zones with internal teams and external customers and contacts.
• Physical aspects:
• Position is located onsite/in-office three days per week.
• Prolonged sitting and/or standing at workstation.
• Prolonged computer and/or telephone usage.
• Ability to hear, understand and distinguish speech and other sounds.
• Visual acuity at close ranges.
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice Show more details...
The Accounts Payable Manager leads the AP team and activities, including administering the AP systems, and account balance reconciliations, general ledger maintenance, month-end close procedures, and providing direction, guidance and coaching to the team...
What You’ll Do
• Provide leadership to the global accounts payable team, including providing direction, establishing processes and timelines, measuring outcomes, providing performance coaching, and providing development opportunities
• Oversee the processing, verification, approval, discrepancy resolution and coding of all payments and expenditures, including vendor invoices, purchase orders, corporate and virtual credit cards, employee expense reports, and similar transactions
• Conduct monthly, quarterly and annual reconciliations, including balance sheet, general ledger, P&L flux analysis, and other reconciliations and analyses
• Administer the AP & PO systems, including leading upgrades, enhancements and implementations
• Leads Tipalti’s annual 1099 filing
• Partner with finance and accounting leadership and teams on compliance, process improvements, documentation, internal and external audits, expenditure analysis, reporting, and related oversight actions
What You’ll Need
• What you’ve learned:
• Undergraduate degree in accounting or finance, or equivalent combination of experience and education
• Your background includes:
• 5+ years hands on experience with general ledger, AP, and PO functions and the month-end/year-end close process.
• 2+ years of direct leadership experience, including providing direction, establishing processes and measuring outcomes, and managing individual performance and development
• Experience with international business operations with multiple legal entities and inter-company transactions required
• Experience in a SaaS and/or Fintech environment preferred
• Experience leading a global team preferred
• Your skills include:
• In-depth understanding of Generally Accepted Accounting Principles (GAAP)
• Advanced understanding of accounting-related software platforms and integrations, such as NetSuite, Expensify, Egencia or similar platforms; understanding of the Tipalti platform and functionality highly preferred
• Advanced Excel skills, including formulas, Vlookups, pivot tables, macros and analysis tools
Unique aspects of this role
• Travel:
• Little or no overnight travel anticipated (anticipated to be 5% or less).
• Schedule:
• Normal workweek business hours within geographic location and time zone.
• Will require flexibility to coordinate schedules across time zones with internal teams and external customers and contacts.
• Physical aspects:
• Position is located onsite/in-office three days per week.
• Prolonged sitting and/or standing at workstation.
• Prolonged computer and/or telephone usage.
• Ability to hear, understand and distinguish speech and other sounds.
• Visual acuity at close ranges.
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice Show more details...
via LinkedIn
posted_at: 9 days agoschedule_type: Full-time
Tipalti’s Customer Success Team is responsible for driving all aspects of the customer journey post-sales, including adoption, retention, health, and growth. We maintain a deep understanding of account-specific requirements and are champions for our customers, enhancing both their experience and success.
As a Customer Adoption Manager at Tipalti, you will be mostly focused on the Go Live initial... phase and will be working closely with customers.
Tipalti’s Customer Success Team is responsible for driving all aspects of the customer journey post-sales, including adoption, retention, health, and growth. We maintain a deep understanding of account-specific requirements and are champions for our customers, enhancing both their experience and success.
As a Customer Adoption Manager at Tipalti, you will be mostly focused on the Go Live initial... phase and will be working closely with customers. You will ensure customers are gaining value from Tipalti’s product from day one and scaling adoption at the required and expected pace - Maximum performance at minimum adoption time. You will be responsible to increase customers' usage, deliver and operationalize adoption, and ensure customers are having a positive experience with Tipalti’s product and can already sense the value it will provide their business.
You will be working closely with different stakeholders, such as Implementation Managers, Customer Success Managers, and Sales Experts, to drive the overall adoption and company revenue.
We are looking for a Customer Adoption Manager with experience in planning, designing, and optimizing customers' adoption experiences. Candidates should be customer-facing oriented, data-driven, and familiar with forecasting and with building successful execution plans.
Responsibilities
• Gather complex requirements and work with a team to design and deliver a consultative solution/adoption plan to drive client usage optimization.
• Work closely with Sales, Sales Experts, Solutions Consultants, Implementation, Support, Product and Marketing to proactively collect, receive, share and action on feedback to drive collaboration and adoption.
• Analyze data and identify business performance improvement opportunities and effectively communicate findings.
• Build successful working relationships with customers.
• Build and deliver value-driven customer presentations.
• Identify key revenue levers and cost drivers to core business processes, seek solutions to reduce costs, increase revenue, and improve profitability.
Requirements
• 2+ years of experience in Customer Success, Project Management, or Account Management roles, preferably in the SaaS space.
• Prior experience excelling in a fast-paced startup or tech environment.
• Strong interpersonal skills and demonstrated ability to build trust, communicate effectively, present and influence at all levels of the organization.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Experience with reporting and analyzing data, as well as delivering action plans against these results.
• Experience working with a cross-functional and geographically dispersed team and customer base.
• Proactive, agile, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption.
• ERP, accounts payable, and fintech experience is a plus.
• Zendesk, Salesforce, and CSM tools (Churnzero, Gainsight, Totango) experience is a plus.
• Bachelor’s Degree or equivalent experience.
• Office attendance is required for 3 working days per week (Mondays, Tuesdays, Thursdays).
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice Show more details...
As a Customer Adoption Manager at Tipalti, you will be mostly focused on the Go Live initial... phase and will be working closely with customers. You will ensure customers are gaining value from Tipalti’s product from day one and scaling adoption at the required and expected pace - Maximum performance at minimum adoption time. You will be responsible to increase customers' usage, deliver and operationalize adoption, and ensure customers are having a positive experience with Tipalti’s product and can already sense the value it will provide their business.
You will be working closely with different stakeholders, such as Implementation Managers, Customer Success Managers, and Sales Experts, to drive the overall adoption and company revenue.
We are looking for a Customer Adoption Manager with experience in planning, designing, and optimizing customers' adoption experiences. Candidates should be customer-facing oriented, data-driven, and familiar with forecasting and with building successful execution plans.
Responsibilities
• Gather complex requirements and work with a team to design and deliver a consultative solution/adoption plan to drive client usage optimization.
• Work closely with Sales, Sales Experts, Solutions Consultants, Implementation, Support, Product and Marketing to proactively collect, receive, share and action on feedback to drive collaboration and adoption.
• Analyze data and identify business performance improvement opportunities and effectively communicate findings.
• Build successful working relationships with customers.
• Build and deliver value-driven customer presentations.
• Identify key revenue levers and cost drivers to core business processes, seek solutions to reduce costs, increase revenue, and improve profitability.
Requirements
• 2+ years of experience in Customer Success, Project Management, or Account Management roles, preferably in the SaaS space.
• Prior experience excelling in a fast-paced startup or tech environment.
• Strong interpersonal skills and demonstrated ability to build trust, communicate effectively, present and influence at all levels of the organization.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Experience with reporting and analyzing data, as well as delivering action plans against these results.
• Experience working with a cross-functional and geographically dispersed team and customer base.
• Proactive, agile, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption.
• ERP, accounts payable, and fintech experience is a plus.
• Zendesk, Salesforce, and CSM tools (Churnzero, Gainsight, Totango) experience is a plus.
• Bachelor’s Degree or equivalent experience.
• Office attendance is required for 3 working days per week (Mondays, Tuesdays, Thursdays).
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice Show more details...
via LinkedIn
posted_at: 9 days agoschedule_type: Full-time
As an Associate Implementation Manager based in Plano, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution and global payments solution. You need to be well-organized, have technical understanding of SaaS systems and payment systems, open and willing to communicate with customers. The ideal candidate is... self-motivated, proactive in understanding customer needs,
As an Associate Implementation Manager based in Plano, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution and global payments solution. You need to be well-organized, have technical understanding of SaaS systems and payment systems, open and willing to communicate with customers. The ideal candidate is... self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation phases of complex SaaS systems.
Core Responsibilities
• Responsible for leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution.
• Offer world-class service to our customers.
• Be committed to customer success and serve as the customer’s advocate within Tipalti.
• Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues.
• Use your technical skills in web applications (e.g. HTML/CSS, iframe, etc) and web services API’s (e.g. SOAP, REST, etc.) to integrate our products and help in resolution of customer issues.
• Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
• Help improve internal processes and systems for more efficient customer interactions.
• Develop repeatable and scalable processes to improve project quality and deliveryShare product feedback with Product and Engineering teams to help improve the product.
• Contribute to the internal knowledge base so you can share lessons learned with other resources.
Requirements
• B.S. in Computer Science, Information Systems or related field.
• 2+ years of hands-on implementation experience with SaaS applications.
• Hands-on experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc. with focus on Accounts Payable functionality (procure to pay).
• Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.).
• Relevant account and customer management experience.
• Strong analytical, creative thinking and problem solving skills.
• Excellent communication, project management and multi-tasking skills.
• Detail-oriented and well organized.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and helping others.
• Occasional telecommuting permitted.
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice Show more details...
Core Responsibilities
• Responsible for leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution.
• Offer world-class service to our customers.
• Be committed to customer success and serve as the customer’s advocate within Tipalti.
• Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues.
• Use your technical skills in web applications (e.g. HTML/CSS, iframe, etc) and web services API’s (e.g. SOAP, REST, etc.) to integrate our products and help in resolution of customer issues.
• Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
• Help improve internal processes and systems for more efficient customer interactions.
• Develop repeatable and scalable processes to improve project quality and deliveryShare product feedback with Product and Engineering teams to help improve the product.
• Contribute to the internal knowledge base so you can share lessons learned with other resources.
Requirements
• B.S. in Computer Science, Information Systems or related field.
• 2+ years of hands-on implementation experience with SaaS applications.
• Hands-on experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc. with focus on Accounts Payable functionality (procure to pay).
• Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.).
• Relevant account and customer management experience.
• Strong analytical, creative thinking and problem solving skills.
• Excellent communication, project management and multi-tasking skills.
• Detail-oriented and well organized.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and helping others.
• Occasional telecommuting permitted.
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice Show more details...
via Monster
schedule_type: Full-time
Tipalti is currently looking to identify a senior marketing leader to join our team as our VP Demand Generation. The successful candidate will bring together expertise in inbound and outbound marketing to create a scalable and sustainable sales pipeline in support of Tipalti’s future growth. As VP Demand Generation, you will partner with executive leadership in sales and marketing to develop... strategies to boost revenue, whilst leading program
Tipalti is currently looking to identify a senior marketing leader to join our team as our VP Demand Generation. The successful candidate will bring together expertise in inbound and outbound marketing to create a scalable and sustainable sales pipeline in support of Tipalti’s future growth. As VP Demand Generation, you will partner with executive leadership in sales and marketing to develop... strategies to boost revenue, whilst leading program execution, team management and mentorship.
Responsibilities
• Lead overall inbound and outbound demand generation and sales funnel development activities; implement high-impact strategic campaigns and tactical marketing programs across our key geographies, verticals, and partners.
• Partner with sales leadership to build demand generation strategies that closely align with sales strategy, vision and GTM team KPIs.
• Build close relationships with brand and creative leaders to align branding strategies with demand generation goals and objectives.
• Strategically align with the product team to define go-to-market strategies, buyer personas, value proposition, messaging, and content requirements.
• Strategize around and enhance Tipalti’s key demand generation tools including SEM, SEO, emails, events, content syndication, lifecycle marketing and webinars. Identify other channels of interest and pay close attention to competitors’ demand generation strategies.
• Champion a structured, organized and data-oriented approach to demand generation. Build forecasts, dashboards and other tools to effectively track performance and ROI. Build comprehensive reporting metrics and advise on the effectiveness and future direction of lead generation marketing campaigns and expenditure.
• Lead and mentor a team across multiple geographies. Provide your team with opportunities for professional growth and development.
Requirements
• Extensive experience within the demand generation space within high-velocity B2B SaaS businesses.
• Experience of building and managing teams across multiple locations; the successful candidate will combine dynamism and creativity with an organized and systematic approach to demand generation.
• A detailed understanding of the needs of the mid-market customer and the ability to build a demand generation strategy that is aligned with these requirements.
• A commitment to getting the job done; you will be able to move with urgency to deliver results at pace and scale.
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, were a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
About the Company:
Tipalti Show more details...
Responsibilities
• Lead overall inbound and outbound demand generation and sales funnel development activities; implement high-impact strategic campaigns and tactical marketing programs across our key geographies, verticals, and partners.
• Partner with sales leadership to build demand generation strategies that closely align with sales strategy, vision and GTM team KPIs.
• Build close relationships with brand and creative leaders to align branding strategies with demand generation goals and objectives.
• Strategically align with the product team to define go-to-market strategies, buyer personas, value proposition, messaging, and content requirements.
• Strategize around and enhance Tipalti’s key demand generation tools including SEM, SEO, emails, events, content syndication, lifecycle marketing and webinars. Identify other channels of interest and pay close attention to competitors’ demand generation strategies.
• Champion a structured, organized and data-oriented approach to demand generation. Build forecasts, dashboards and other tools to effectively track performance and ROI. Build comprehensive reporting metrics and advise on the effectiveness and future direction of lead generation marketing campaigns and expenditure.
• Lead and mentor a team across multiple geographies. Provide your team with opportunities for professional growth and development.
Requirements
• Extensive experience within the demand generation space within high-velocity B2B SaaS businesses.
• Experience of building and managing teams across multiple locations; the successful candidate will combine dynamism and creativity with an organized and systematic approach to demand generation.
• A detailed understanding of the needs of the mid-market customer and the ability to build a demand generation strategy that is aligned with these requirements.
• A commitment to getting the job done; you will be able to move with urgency to deliver results at pace and scale.
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, were a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
About the Company:
Tipalti Show more details...
via LinkedIn
posted_at: 5 days agoschedule_type: Full-time
• About the job
The Senior Solution Consultant a product expert and key member of the sales team in presenting and championing Tipalti products and solutions to customers and potential customers, and in transitioning the customer to Tipalti’s implementation team post-close...
What You’ll Do
• As a technical product expert, leads customer discovery sessions and product demonstrations, articulating Tipalti’s solutions to customer and potential
• About the job
The Senior Solution Consultant a product expert and key member of the sales team in presenting and championing Tipalti products and solutions to customers and potential customers, and in transitioning the customer to Tipalti’s implementation team post-close...
What You’ll Do
• As a technical product expert, leads customer discovery sessions and product demonstrations, articulating Tipalti’s solutions to customer and potential customer C-Level and front-line representatives
• Partner with product to drive a deeper understanding of prospect/customer needs
• Maintains awareness and knowledge of customer experiences, along with industry and competitor trends and intelligence
• Participate in assigned projects and initiatives, primarily within sales, but may include partnering with marketing and customer success.
What You’ll Need
• What you’ve learned:
• Undergraduate degree in finance, accounting or business, or equivalent experience
• Your background includes:
• 5-7 years’ related experience, preferably in a fintech environment
• Experience in ERP and accounts payable
• Your skills include the ability to:
• Gather moderately complex technical requirements and partner with the sales team to customize Tipalti products to address and solve customer challenges
• Develop and maintain a deep understanding of processes and product domain
• Build and deliver compelling value-driven presentations
• Build trusted relationships and partnerships with internal and external teams and individuals, and engage with all levels in an organization, from C-Level to front-line
• Thrive in a startup business environment
Attributes for success
• Results-oriented, with a focus on meeting sales targets
• Sales focused and technical savvy
• Professionalism, commitment, and initiative
• Strong organizational skills
• Excellent verbal and written communication skills
Unique aspects of this role
• Travel: Minimal overnight travel (up to 10%)
• Schedule:
• Normal workweek business hours within geographic location and time zone.
• May require flexibility to coordinate schedules across time zones with internal teams and external customers and contacts
• Physical aspects:
• Prolonged sitting and/or standing at workstation
• Prolonged computer and/or telephone usage
• Ability to hear, understand and distinguish speech and other sounds
• Visual acuity at close ranges
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice Show more details...
The Senior Solution Consultant a product expert and key member of the sales team in presenting and championing Tipalti products and solutions to customers and potential customers, and in transitioning the customer to Tipalti’s implementation team post-close...
What You’ll Do
• As a technical product expert, leads customer discovery sessions and product demonstrations, articulating Tipalti’s solutions to customer and potential customer C-Level and front-line representatives
• Partner with product to drive a deeper understanding of prospect/customer needs
• Maintains awareness and knowledge of customer experiences, along with industry and competitor trends and intelligence
• Participate in assigned projects and initiatives, primarily within sales, but may include partnering with marketing and customer success.
What You’ll Need
• What you’ve learned:
• Undergraduate degree in finance, accounting or business, or equivalent experience
• Your background includes:
• 5-7 years’ related experience, preferably in a fintech environment
• Experience in ERP and accounts payable
• Your skills include the ability to:
• Gather moderately complex technical requirements and partner with the sales team to customize Tipalti products to address and solve customer challenges
• Develop and maintain a deep understanding of processes and product domain
• Build and deliver compelling value-driven presentations
• Build trusted relationships and partnerships with internal and external teams and individuals, and engage with all levels in an organization, from C-Level to front-line
• Thrive in a startup business environment
Attributes for success
• Results-oriented, with a focus on meeting sales targets
• Sales focused and technical savvy
• Professionalism, commitment, and initiative
• Strong organizational skills
• Excellent verbal and written communication skills
Unique aspects of this role
• Travel: Minimal overnight travel (up to 10%)
• Schedule:
• Normal workweek business hours within geographic location and time zone.
• May require flexibility to coordinate schedules across time zones with internal teams and external customers and contacts
• Physical aspects:
• Prolonged sitting and/or standing at workstation
• Prolonged computer and/or telephone usage
• Ability to hear, understand and distinguish speech and other sounds
• Visual acuity at close ranges
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice Show more details...
via LinkedIn
posted_at: 15 days agoschedule_type: Full-time
About The Job
As a Technical Support Engineer, you will take ownership of technical escalations and serve as a focal point for all the Operation teams. You will also investigate highly technical and complex issues while working closely with the engineering teams...
What You’ll Do
• You will be responsible for providing expert technical support to our customers and internal teams during complex projects related to integrations and migrations.
About The Job
As a Technical Support Engineer, you will take ownership of technical escalations and serve as a focal point for all the Operation teams. You will also investigate highly technical and complex issues while working closely with the engineering teams...
What You’ll Do
• You will be responsible for providing expert technical support to our customers and internal teams during complex projects related to integrations and migrations. You will have to be familiar with reading system logs, and have experience with JSON data structures
• You will be expected to take part in maintaining the trust of our customers and be required to consistently collaborate with our internal Operation teams to identify and handle a wide variety of complex use cases until resolution
• Take ownership of technical escalations and serve as a focal point for all related teams.
• Provide technical support for integrations and migrations projects, including troubleshooting and resolving complex technical issues
• Investigate and resolve technical issues related to ERP systems and their integrations with other systems.
• Analyze system logs to identify the root cause of technical issues
• Collaborate with cross-functional teams, including engineering, product, and operations teams, to resolve customer problems efficiently
• Maintain internal documentation and perform knowledge-sharing with team members
What You’ll Need
• Your background includes:
• 4+ years experience in a Technical Support role preferably in FinTech, Financial Management, Accounts Payables or Payments area
• Familiarity working with electronic bank transfers
• Proven experience with databases and high-level SQL queries (SSMS, MongoDB)
• Ability to understand complex flows and work in collaboration with the R&D department
• Your skills include:
• Excellent troubleshooting, problem-solving, and analytical skills
• Excellent written and verbal communication skills
• Familiarity with API (SOAP and REST), reading XML, and JSON files– Advantage
• Familiarity with GraphQL and API clients such as PostMan - Advantage
• Proven track record of successfully managing complex technical issues
• Multi-tasking, self-learning, highly motivated, and a team player
Unique aspects of this role
• Schedule:
• Normal workweek business hours within geographic location and time zone
• Requires flexibility to coordinate schedules across time zones with internal teams and external customers and contacts
• Physical aspects:
• Position is located onsite/in-office three days per week
• Prolonged sitting and/or standing at workstation
• Prolonged computer and/or telephone usage
• Ability to hear, understand and distinguish speech and other sounds
• Visual acuity at close ranges
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice Show more details...
As a Technical Support Engineer, you will take ownership of technical escalations and serve as a focal point for all the Operation teams. You will also investigate highly technical and complex issues while working closely with the engineering teams...
What You’ll Do
• You will be responsible for providing expert technical support to our customers and internal teams during complex projects related to integrations and migrations. You will have to be familiar with reading system logs, and have experience with JSON data structures
• You will be expected to take part in maintaining the trust of our customers and be required to consistently collaborate with our internal Operation teams to identify and handle a wide variety of complex use cases until resolution
• Take ownership of technical escalations and serve as a focal point for all related teams.
• Provide technical support for integrations and migrations projects, including troubleshooting and resolving complex technical issues
• Investigate and resolve technical issues related to ERP systems and their integrations with other systems.
• Analyze system logs to identify the root cause of technical issues
• Collaborate with cross-functional teams, including engineering, product, and operations teams, to resolve customer problems efficiently
• Maintain internal documentation and perform knowledge-sharing with team members
What You’ll Need
• Your background includes:
• 4+ years experience in a Technical Support role preferably in FinTech, Financial Management, Accounts Payables or Payments area
• Familiarity working with electronic bank transfers
• Proven experience with databases and high-level SQL queries (SSMS, MongoDB)
• Ability to understand complex flows and work in collaboration with the R&D department
• Your skills include:
• Excellent troubleshooting, problem-solving, and analytical skills
• Excellent written and verbal communication skills
• Familiarity with API (SOAP and REST), reading XML, and JSON files– Advantage
• Familiarity with GraphQL and API clients such as PostMan - Advantage
• Proven track record of successfully managing complex technical issues
• Multi-tasking, self-learning, highly motivated, and a team player
Unique aspects of this role
• Schedule:
• Normal workweek business hours within geographic location and time zone
• Requires flexibility to coordinate schedules across time zones with internal teams and external customers and contacts
• Physical aspects:
• Position is located onsite/in-office three days per week
• Prolonged sitting and/or standing at workstation
• Prolonged computer and/or telephone usage
• Ability to hear, understand and distinguish speech and other sounds
• Visual acuity at close ranges
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice Show more details...
via Talent.com
posted_at: 3 days agoschedule_type: Full-time
Lead Customer Support Engineer
at Tipalti Plano, Texas, United States Joining Tipalti means you're stepping onto a fintech unicorn rocketship pointed towards greatness...
We're the financial operations experts powering high-velocity companies and eliminating the pain in payments. Tipalti eliminates up to 80% of the payables workload for finance and accounting departments.
Our AI-driven technology does the work no one wants to do, and we do it better
Lead Customer Support Engineer
at Tipalti Plano, Texas, United States Joining Tipalti means you're stepping onto a fintech unicorn rocketship pointed towards greatness...
We're the financial operations experts powering high-velocity companies and eliminating the pain in payments. Tipalti eliminates up to 80% of the payables workload for finance and accounting departments.
Our AI-driven technology does the work no one wants to do, and we do it better than anyone.
We are looking for an experienced Team Lead for our Customer Support Engineers who has a passion for customer success. The Team Lead will be responsible for the supervision and professional development of our Customer Support Engineers as well as the management of our support queue.
The Team Lead will also ensure the Support team provides quick and thorough troubleshooting and high-quality, effective resolution of challenging issues for Tipalti customers.
This is a customer-facing role that requires not just superior technical skills, but also soft-skills to help defuse customer escalations and ensure the highest levels of customer satisfaction.
As a Team Lead, you will have an opportunity to motivate and coach your teammates, ensure their optimal performance, and help with recruiting as the team grows.
You will be empowered to learn about our product from the ground up, ensure the Support Team knows our product inside and out, and influence how we can better serve our customers.
This is a hybrid in-office position with 3 days in office / 2 days flexibility to work from home.
Core Responsibilities
• Provide world-class support to our customers, ensuring every customer receives fast, high-quality, effective responses to their inquiries and issues.
• Manage customer escalations and Sev2 / Red account issues.
• Provide training, supervision, coaching, quality assurance and professional development to Customer Support Engineers.
• Lead / coordinate actions with other business teams including Customer Success, Product, and Engineering as required.
• Act as a customer advocate by sharing product feedback with Engineering, Product, and the other internal stakeholder teams to drive product roadmap.
• Ensure the Customer Support team remains up-to-date on all product changes and stays abreast of future developments.
• Create and contribute to the development of documentation, training, and knowledge base articles.
• Lead cross-functional team projects and initiatives as required.
• Own KPIs and be accountable for team results and progress on goals.
Desired Skills & Experience
• 5+ years of providing excellent, effective, hands-on technical support at a SaaS or high-tech company.
• 2+ years of supervising a team.
• Relevant academic degree that demonstrates quantitative and analytical orientation.
• Strong written and verbal communication skills, including giving and receiving constructive feedback, and de-escalating high-pressure interactions.
• Detail oriented and well organized with effective time management.
• Always learning, approaches each interaction with an open mind, a great listener, and hands-on.
• Strong creative thinking and problem-solving skills.
• Experience with ticketing systems (Zendesk) and CRM systems (Salesforce).
• Experience with payment systems or and / or working at a Fintech company an advantage.
• Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage.
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction.
Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability.
Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti o?ers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together.
We also dedicate ourselves to diversity and equal opportunity for all.
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary .
Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Tipaltis Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Gender Gender
Please identify your race Please identify your race Please identify your race
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categories is as follows :
or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.
S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Veteran Status Veteran Status
Form CC-305
OMB Control Number 1250-0005
Expires 05 / 31 / 2023
Voluntary Self-Identification of Disability
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.
We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.
To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.
Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.
For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.
S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .
You are considered to have a disability if you have a physical or mental impairment
Last updated : 2023-07-04 Show more details...
at Tipalti Plano, Texas, United States Joining Tipalti means you're stepping onto a fintech unicorn rocketship pointed towards greatness...
We're the financial operations experts powering high-velocity companies and eliminating the pain in payments. Tipalti eliminates up to 80% of the payables workload for finance and accounting departments.
Our AI-driven technology does the work no one wants to do, and we do it better than anyone.
We are looking for an experienced Team Lead for our Customer Support Engineers who has a passion for customer success. The Team Lead will be responsible for the supervision and professional development of our Customer Support Engineers as well as the management of our support queue.
The Team Lead will also ensure the Support team provides quick and thorough troubleshooting and high-quality, effective resolution of challenging issues for Tipalti customers.
This is a customer-facing role that requires not just superior technical skills, but also soft-skills to help defuse customer escalations and ensure the highest levels of customer satisfaction.
As a Team Lead, you will have an opportunity to motivate and coach your teammates, ensure their optimal performance, and help with recruiting as the team grows.
You will be empowered to learn about our product from the ground up, ensure the Support Team knows our product inside and out, and influence how we can better serve our customers.
This is a hybrid in-office position with 3 days in office / 2 days flexibility to work from home.
Core Responsibilities
• Provide world-class support to our customers, ensuring every customer receives fast, high-quality, effective responses to their inquiries and issues.
• Manage customer escalations and Sev2 / Red account issues.
• Provide training, supervision, coaching, quality assurance and professional development to Customer Support Engineers.
• Lead / coordinate actions with other business teams including Customer Success, Product, and Engineering as required.
• Act as a customer advocate by sharing product feedback with Engineering, Product, and the other internal stakeholder teams to drive product roadmap.
• Ensure the Customer Support team remains up-to-date on all product changes and stays abreast of future developments.
• Create and contribute to the development of documentation, training, and knowledge base articles.
• Lead cross-functional team projects and initiatives as required.
• Own KPIs and be accountable for team results and progress on goals.
Desired Skills & Experience
• 5+ years of providing excellent, effective, hands-on technical support at a SaaS or high-tech company.
• 2+ years of supervising a team.
• Relevant academic degree that demonstrates quantitative and analytical orientation.
• Strong written and verbal communication skills, including giving and receiving constructive feedback, and de-escalating high-pressure interactions.
• Detail oriented and well organized with effective time management.
• Always learning, approaches each interaction with an open mind, a great listener, and hands-on.
• Strong creative thinking and problem-solving skills.
• Experience with ticketing systems (Zendesk) and CRM systems (Salesforce).
• Experience with payment systems or and / or working at a Fintech company an advantage.
• Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage.
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction.
Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability.
Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti o?ers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together.
We also dedicate ourselves to diversity and equal opportunity for all.
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary .
Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Tipaltis Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Gender Gender
Please identify your race Please identify your race Please identify your race
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categories is as follows :
or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.
S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Veteran Status Veteran Status
Form CC-305
OMB Control Number 1250-0005
Expires 05 / 31 / 2023
Voluntary Self-Identification of Disability
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.
We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.
To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.
Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.
For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.
S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .
You are considered to have a disability if you have a physical or mental impairment
Last updated : 2023-07-04 Show more details...
via Salary.com
schedule_type: Full-time
We are looking for a Strategic Account Manager to further develop our relationships with existing customers, partners, and resellers. The Strategic Account Manager will focus on the identification of additional revenue channels within customers who are not yet using all of Tipalti services or have spend outside of Tipalti. The Strategic Sales Account Manager will develop, own and execute against... account success plans. They will work closely with
We are looking for a Strategic Account Manager to further develop our relationships with existing customers, partners, and resellers. The Strategic Account Manager will focus on the identification of additional revenue channels within customers who are not yet using all of Tipalti services or have spend outside of Tipalti. The Strategic Sales Account Manager will develop, own and execute against... account success plans. They will work closely with internal teams (sales, marketing, operations, CSM, SC, Implementation) to help ensure overall customer success and growth.
Examples of Areas of Focus:
Customers that have a significant expansion opportunity which requires additional sales cycles. This opportunity can be evident at the time of the original sale (we only get a small portion of the potential business) or a compelling/business event happens for which expansion is possible..
This role would work hand in hand with the CSM for these partnerships Working ~100 or more customer accounts.
Building C level relationships, understanding and aligning on their business goals, and ensuring they get maximum value across all of Tipalti services.
Responsibilities:
• Execution: Strategic account planning and execution skills that lead to consistent quota attainment, pipeline generation, and forecast accuracy.
• Product / Applied Knowledge: Tech Savvy, proficient using SaaS applications and translating technical features into business concepts. Utilize deep understanding and knowledge of the Tipalti products, and Finance (AP/GPP) industry trends
• Strong sales acumen: skillful prospecting, negotiating and closing, based on Tipalti Sales playbook.
• Professional presence and confident, articulate communication skills – ability to initiate and direct discussions with Executive-level decision makers
• Problem solving capabilities, highly organized, and detail-oriented, strong time-management skills
• Proactive, self-starting individual who can identify opportunities and run with it.
• System and Data Driven: Accurately maintain account and opportunity information within our internal CRM systems. Able to effectively leverage systems and tools to engage with customers, manage pipeline, track deal progress, etc and use data to inform and enable effective decisions
• Accountability, "GSD": Highly motivated, goal-oriented, and competitive. Persistence and tenacity is key for success in this role
• Customer Focus: Maniacal focus on Customer Success and Expansion, delivering impactful business benefits
• Flexibility and Adaptability – things move fast around here!
• Team Player - Collaborative, holds themselves and others accountable.
Requirements:
• Minimum 3 years of experience in Software/SaaS or Financial Tech sales with a successful track record of consistent quota achievement
• Previous experience selling to C Suite - Emerging Technologies, Digital Economy and Global Organizations strongly preferred
• Demonstrated ability to sell large scale solutions and achieve sales revenue targets through increased adoption and expanded use of technology in existing customer base
• Skilled at fostering and leveraging strong working relationships with cross-functional teams to develop and execute customer success strategies
• Driven to achieve aggressive goals combined with equal passion for customer success
• Ability to travel up to 25% to nurture relationships with customers in territory
• Bachelors degree preferably in Finance, Economics or Accounting. Management consulting background is a plus
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all Show more details...
Examples of Areas of Focus:
Customers that have a significant expansion opportunity which requires additional sales cycles. This opportunity can be evident at the time of the original sale (we only get a small portion of the potential business) or a compelling/business event happens for which expansion is possible..
This role would work hand in hand with the CSM for these partnerships Working ~100 or more customer accounts.
Building C level relationships, understanding and aligning on their business goals, and ensuring they get maximum value across all of Tipalti services.
Responsibilities:
• Execution: Strategic account planning and execution skills that lead to consistent quota attainment, pipeline generation, and forecast accuracy.
• Product / Applied Knowledge: Tech Savvy, proficient using SaaS applications and translating technical features into business concepts. Utilize deep understanding and knowledge of the Tipalti products, and Finance (AP/GPP) industry trends
• Strong sales acumen: skillful prospecting, negotiating and closing, based on Tipalti Sales playbook.
• Professional presence and confident, articulate communication skills – ability to initiate and direct discussions with Executive-level decision makers
• Problem solving capabilities, highly organized, and detail-oriented, strong time-management skills
• Proactive, self-starting individual who can identify opportunities and run with it.
• System and Data Driven: Accurately maintain account and opportunity information within our internal CRM systems. Able to effectively leverage systems and tools to engage with customers, manage pipeline, track deal progress, etc and use data to inform and enable effective decisions
• Accountability, "GSD": Highly motivated, goal-oriented, and competitive. Persistence and tenacity is key for success in this role
• Customer Focus: Maniacal focus on Customer Success and Expansion, delivering impactful business benefits
• Flexibility and Adaptability – things move fast around here!
• Team Player - Collaborative, holds themselves and others accountable.
Requirements:
• Minimum 3 years of experience in Software/SaaS or Financial Tech sales with a successful track record of consistent quota achievement
• Previous experience selling to C Suite - Emerging Technologies, Digital Economy and Global Organizations strongly preferred
• Demonstrated ability to sell large scale solutions and achieve sales revenue targets through increased adoption and expanded use of technology in existing customer base
• Skilled at fostering and leveraging strong working relationships with cross-functional teams to develop and execute customer success strategies
• Driven to achieve aggressive goals combined with equal passion for customer success
• Ability to travel up to 25% to nurture relationships with customers in territory
• Bachelors degree preferably in Finance, Economics or Accounting. Management consulting background is a plus
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all Show more details...
via Plano, TX - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
1 hour ago Full Job Description About the job Tipalti is looking for an experienced Social Media Manager to help grow and engage our target audiences within the finance and fintech community.
This role reports into the Head of Communications on the Tipalti marketing team and will be the lead for all social media-related activities company wide.
In addition to managing our day-to-day social activity, this person will play a key role in defining the
1 hour ago Full Job Description About the job Tipalti is looking for an experienced Social Media Manager to help grow and engage our target audiences within the finance and fintech community.
This role reports into the Head of Communications on the Tipalti marketing team and will be the lead for all social media-related activities company wide.
In addition to managing our day-to-day social activity, this person will play a key role in defining the social strategies, guidelines and editorial planning process surrounding our campaigns, programs and corporate communications.
They will also serve as a liaison to support Tipalti's industry community, Generation Finance.
What you'll do Design and implement social media strategy and guidelines that align with our overarching marketing and business goals Own editorial planning and intake process with cross-functional teams Manage day-to-day posting on Tipalti's social properties Write and edit engaging, relevant copy that quickly hooks our... target audience and encourages action Monitor, listen and respond to audience comments and direct messages Collaborate closely with content, product, and field marketers to amplify the reach of our content across all campaigns and programs Work closely with the creative team on the look and feel of our social channels as well as guiding the creation of visuals for social posts Work directly with key company executives on their social media platforms, guiding content strategy, making recommendations and providing constructive feedback, advice and analysis Develop and maintain a calendar of industry happenings, worldwide events, etc.
alongside the HR team Analyze and report on key metrics; adjust strategy as needed Stay on top of trends and tools in the social media space Manage external contractor responsible for managing Tipalti's community, Generation Finance; this includes ensuring the contractor has access to necessary spokespeople and info; support planning events and liaison with marketing ops.
What you'll need What you've learned:
Bachelor's Degree or equivalent Your background includes:
6
years of experience in social media marketing, ideally in the finance, fintech or B2B tech space Prior experience driving social strategy and day-to-day execution in a cross-functional, global organization Experience working with social media management platforms such as Sprout Your skills include:
Exceptional writing skills and ability to translate complex topics into simple, digestible, buyer-oriented copy Ability to multitask and prioritize projects in a dynamic, fast-paced environment Maturity and professionalism to work directly with and provide feedback to the executive team on their social platforms and content Collaborative team player with great interpersonal skills and the ability to work within a large, global team as both a leader and a peer Strong project management skills and attention to detail Unique aspects of this role Schedule:
Normal workweek business hours within geographic location and time zone.
Position is located onsite/in-office three days per week.
Physical aspects:
Prolonged sitting and/or standing at workstation.
Prolonged computer and/or telephone usage.
Ability to hear, understand and distinguish speech and other sounds.
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction.
Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers.
We work hard for our 98% customer retention rate built on trust and reliability.
Tipalti means We handled it, a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together.
We also dedicate ourselves to diversity and equal opportunity for all.
.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
This role reports into the Head of Communications on the Tipalti marketing team and will be the lead for all social media-related activities company wide.
In addition to managing our day-to-day social activity, this person will play a key role in defining the social strategies, guidelines and editorial planning process surrounding our campaigns, programs and corporate communications.
They will also serve as a liaison to support Tipalti's industry community, Generation Finance.
What you'll do Design and implement social media strategy and guidelines that align with our overarching marketing and business goals Own editorial planning and intake process with cross-functional teams Manage day-to-day posting on Tipalti's social properties Write and edit engaging, relevant copy that quickly hooks our... target audience and encourages action Monitor, listen and respond to audience comments and direct messages Collaborate closely with content, product, and field marketers to amplify the reach of our content across all campaigns and programs Work closely with the creative team on the look and feel of our social channels as well as guiding the creation of visuals for social posts Work directly with key company executives on their social media platforms, guiding content strategy, making recommendations and providing constructive feedback, advice and analysis Develop and maintain a calendar of industry happenings, worldwide events, etc.
alongside the HR team Analyze and report on key metrics; adjust strategy as needed Stay on top of trends and tools in the social media space Manage external contractor responsible for managing Tipalti's community, Generation Finance; this includes ensuring the contractor has access to necessary spokespeople and info; support planning events and liaison with marketing ops.
What you'll need What you've learned:
Bachelor's Degree or equivalent Your background includes:
6
years of experience in social media marketing, ideally in the finance, fintech or B2B tech space Prior experience driving social strategy and day-to-day execution in a cross-functional, global organization Experience working with social media management platforms such as Sprout Your skills include:
Exceptional writing skills and ability to translate complex topics into simple, digestible, buyer-oriented copy Ability to multitask and prioritize projects in a dynamic, fast-paced environment Maturity and professionalism to work directly with and provide feedback to the executive team on their social platforms and content Collaborative team player with great interpersonal skills and the ability to work within a large, global team as both a leader and a peer Strong project management skills and attention to detail Unique aspects of this role Schedule:
Normal workweek business hours within geographic location and time zone.
Position is located onsite/in-office three days per week.
Physical aspects:
Prolonged sitting and/or standing at workstation.
Prolonged computer and/or telephone usage.
Ability to hear, understand and distinguish speech and other sounds.
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction.
Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers.
We work hard for our 98% customer retention rate built on trust and reliability.
Tipalti means We handled it, a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together.
We also dedicate ourselves to diversity and equal opportunity for all.
.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
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