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Most recent job postings at travelex
via Jobright AI
posted_at: 11 days agoschedule_type: Part-time
Travelex is a provider of foreign exchange products, solutions, and services. They are seeking a Retail Sales Assistant to support retail customers with their Foreign Exchange options and ensure their travel experience starts off in the best way possible.
Responsibilities...
• Nurturing and forming relationships with customers to understand their travel and currency requirements, then tailoring their experience based on their destination
• Establishing
Travelex is a provider of foreign exchange products, solutions, and services. They are seeking a Retail Sales Assistant to support retail customers with their Foreign Exchange options and ensure their travel experience starts off in the best way possible.
Responsibilities...
• Nurturing and forming relationships with customers to understand their travel and currency requirements, then tailoring their experience based on their destination
• Establishing as a travel money ambassador and trusted advisor, providing support and advice on Travelex products and services
• Engaging with customers to process all foreign exchange transactions accurately and efficiently
• Delivering on key performance goals both procedural, operational, and customer-focused
• Utilizing a keen eye for detail to process daily online FX requests and deliveries
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
Skills
• Numerically proficient
• Great Communicator
• Desire to succeed
Benefits
• 25 days plus bank holidays
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Cycle to Work Scheme
• Life & Dental Insurance
• Critical Illness Cover
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
Responsibilities...
• Nurturing and forming relationships with customers to understand their travel and currency requirements, then tailoring their experience based on their destination
• Establishing as a travel money ambassador and trusted advisor, providing support and advice on Travelex products and services
• Engaging with customers to process all foreign exchange transactions accurately and efficiently
• Delivering on key performance goals both procedural, operational, and customer-focused
• Utilizing a keen eye for detail to process daily online FX requests and deliveries
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
Skills
• Numerically proficient
• Great Communicator
• Desire to succeed
Benefits
• 25 days plus bank holidays
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Cycle to Work Scheme
• Life & Dental Insurance
• Critical Illness Cover
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
via Jobright AI
posted_at: 6 days agoschedule_type: Part-time
Travelex is a market-leading specialist provider of foreign exchange, seeking a Customer Service Advisor to support customers with their Travel Money needs and provide a great omnichannel experience. As part of the ASDA Travel Money Team, the role involves nurturing customer relationships, processing foreign exchange transactions, and ensuring compliance with legal and regulatory... standards.
Responsibilities
• Nurturing and forming relationships
Travelex is a market-leading specialist provider of foreign exchange, seeking a Customer Service Advisor to support customers with their Travel Money needs and provide a great omnichannel experience. As part of the ASDA Travel Money Team, the role involves nurturing customer relationships, processing foreign exchange transactions, and ensuring compliance with legal and regulatory... standards.
Responsibilities
• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused
• Utilising your keen eye for detail to process daily online FX request and deliveries
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
Skills
• Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
• Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Benefits
• A leading flexible benefits package including but not limited to critical illness, dental insurance, and private medical insurance
• Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice
• A wide range of employee discounts provided by Bravo Benefit
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to buy more days
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
Responsibilities
• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused
• Utilising your keen eye for detail to process daily online FX request and deliveries
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
Skills
• Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
• Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Benefits
• A leading flexible benefits package including but not limited to critical illness, dental insurance, and private medical insurance
• Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice
• A wide range of employee discounts provided by Bravo Benefit
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to buy more days
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
via Jobright AI
posted_at: 12 days agoschedule_type: Part-time
Travelex is a provider of foreign exchange products, solutions, and services. They are seeking a Retail Sales Assistant to support retail customers with their Foreign Exchange options and ensure that their travel experience starts off in the best way possible.
Responsibilities...
• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on
Travelex is a provider of foreign exchange products, solutions, and services. They are seeking a Retail Sales Assistant to support retail customers with their Foreign Exchange options and ensure that their travel experience starts off in the best way possible.
Responsibilities...
• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused
• Utilising your keen eye for detail to process daily online FX request and deliveries
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
Skills
• Numerically proficient – You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and coveting vast amounts of currency regularly daily
• Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Benefits
• 25 days plus bank holidays, pro rata
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Cycle to Work Scheme
• Life & Dental Insurance
• Critical Illness Cover
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
Responsibilities...
• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused
• Utilising your keen eye for detail to process daily online FX request and deliveries
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
Skills
• Numerically proficient – You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and coveting vast amounts of currency regularly daily
• Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Benefits
• 25 days plus bank holidays, pro rata
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Cycle to Work Scheme
• Life & Dental Insurance
• Critical Illness Cover
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
via Jobright AI
posted_at: 12 days agoschedule_type: Full-time
Travelex is a market leading specialist provider of foreign exchange, seeking a Retail Team Manager to lead a dynamic and efficient team in delivering exceptional customer experiences within Tesco Bank.
Responsibilities...
• Managing a team of Travel Service Partners to deliver the best possible customer experience
• Nurturing and mentoring the team to maintain high levels of customer service
• Focusing on reviewing customer feedback, service
Travelex is a market leading specialist provider of foreign exchange, seeking a Retail Team Manager to lead a dynamic and efficient team in delivering exceptional customer experiences within Tesco Bank.
Responsibilities...
• Managing a team of Travel Service Partners to deliver the best possible customer experience
• Nurturing and mentoring the team to maintain high levels of customer service
• Focusing on reviewing customer feedback, service levels, and the ability of the team to implement processes and solutions
• Engaging with customers to process all foreign exchange transactions accurately and efficiently
• Delivering on key performance goals both procedural, operational, and customer focused
• Utilizing a keen eye for detail to process daily online FX requests and deliveries
• Implementing and driving best legal practice and regulatory standards while adhering to Travelex compliance procedures
Skills
• Passion for leading and galvanizing diverse teams
• Effective communication and motivation skills
• Understanding of customer service and its impact on customer experience
• Drive and vision to make a difference
• Ability to implement effective processes and procedures to achieve business objectives
Benefits
• 22 days plus bank holidays pro-rata
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Season Ticket Loan/Ride to Work Scheme
• Life & Dental Insurance
• Critical Illness Cover
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
Responsibilities...
• Managing a team of Travel Service Partners to deliver the best possible customer experience
• Nurturing and mentoring the team to maintain high levels of customer service
• Focusing on reviewing customer feedback, service levels, and the ability of the team to implement processes and solutions
• Engaging with customers to process all foreign exchange transactions accurately and efficiently
• Delivering on key performance goals both procedural, operational, and customer focused
• Utilizing a keen eye for detail to process daily online FX requests and deliveries
• Implementing and driving best legal practice and regulatory standards while adhering to Travelex compliance procedures
Skills
• Passion for leading and galvanizing diverse teams
• Effective communication and motivation skills
• Understanding of customer service and its impact on customer experience
• Drive and vision to make a difference
• Ability to implement effective processes and procedures to achieve business objectives
Benefits
• 22 days plus bank holidays pro-rata
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Season Ticket Loan/Ride to Work Scheme
• Life & Dental Insurance
• Critical Illness Cover
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
via Jobright AI
posted_at: 15 days agoschedule_type: Full-time
Travelex, a leading foreign exchange provider, is looking for a dynamic Bureau Manager to lead a team at Tesco Bank. The role involves overseeing customer service, mentoring staff, and ensuring operational compliance.
Responsibilities...
• Managing a team of Travel Service Partners to deliver exceptional customer experiences
• Nurturing and mentoring the team for high levels of customer service
• Reviewing customer feedback and service levels
Travelex, a leading foreign exchange provider, is looking for a dynamic Bureau Manager to lead a team at Tesco Bank. The role involves overseeing customer service, mentoring staff, and ensuring operational compliance.
Responsibilities...
• Managing a team of Travel Service Partners to deliver exceptional customer experiences
• Nurturing and mentoring the team for high levels of customer service
• Reviewing customer feedback and service levels to improve processes and achieve objectives
• Engaging with customers to process foreign exchange transactions accurately
• Delivering on key performance goals and operational efficiency
• Processing daily online FX requests and deliveries with attention to detail
• Implementing best legal practices and regulatory standards for operational compliance
Skills
• A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
• Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
• Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Benefits
• 25 days plus bank holidays pro-rata
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Season Ticket Loan/Ride to Work Scheme
• Life & Dental Insurance
• Critical Illness Cover
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
Responsibilities...
• Managing a team of Travel Service Partners to deliver exceptional customer experiences
• Nurturing and mentoring the team for high levels of customer service
• Reviewing customer feedback and service levels to improve processes and achieve objectives
• Engaging with customers to process foreign exchange transactions accurately
• Delivering on key performance goals and operational efficiency
• Processing daily online FX requests and deliveries with attention to detail
• Implementing best legal practices and regulatory standards for operational compliance
Skills
• A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
• Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
• Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Benefits
• 25 days plus bank holidays pro-rata
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Season Ticket Loan/Ride to Work Scheme
• Life & Dental Insurance
• Critical Illness Cover
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
via Jobright AI
posted_at: 11 days agoschedule_type: Part-time
Travelex, a specialist provider of foreign exchange, is looking for a Bureau Manager to lead a team of Travel Service Partners at Tesco Bank. The role involves ensuring exceptional customer service in foreign exchange transactions and driving operational compliance and efficiency.
Responsibilities...
• Managing a team of Travel Service Partners to deliver excellent customer experiences
• Nurturing and mentoring the team to maintain high levels
Travelex, a specialist provider of foreign exchange, is looking for a Bureau Manager to lead a team of Travel Service Partners at Tesco Bank. The role involves ensuring exceptional customer service in foreign exchange transactions and driving operational compliance and efficiency.
Responsibilities...
• Managing a team of Travel Service Partners to deliver excellent customer experiences
• Nurturing and mentoring the team to maintain high levels of customer service and performance
• Reviewing customer feedback and service levels to improve outputs and achieve objectives
• Engaging with customers to process foreign exchange transactions accurately and efficiently
• Delivering on key performance goals and operational procedures
• Processing daily online FX requests and deliveries with attention to detail
• Implementing best legal practices, regulatory standards, and compliance procedures
Skills
• A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
• Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
• Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Benefits
• 25 days plus bank holidays pro-rata
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Season Ticket Loan/Ride to Work Scheme
• Life & Dental Insurance
• Critical Illness Cover
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
Responsibilities...
• Managing a team of Travel Service Partners to deliver excellent customer experiences
• Nurturing and mentoring the team to maintain high levels of customer service and performance
• Reviewing customer feedback and service levels to improve outputs and achieve objectives
• Engaging with customers to process foreign exchange transactions accurately and efficiently
• Delivering on key performance goals and operational procedures
• Processing daily online FX requests and deliveries with attention to detail
• Implementing best legal practices, regulatory standards, and compliance procedures
Skills
• A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
• Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
• Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Benefits
• 25 days plus bank holidays pro-rata
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Season Ticket Loan/Ride to Work Scheme
• Life & Dental Insurance
• Critical Illness Cover
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
via Jobright AI
posted_at: 11 days agoschedule_type: Part-time
Travelex is a leading specialist provider of foreign exchange products and services. They are looking for a Customer Service Advisor to join the ASDA Travel Money Team in Bristol Bedminster, offering great rates and services to customers.
Responsibilities...
• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
•
Travelex is a leading specialist provider of foreign exchange products and services. They are looking for a Customer Service Advisor to join the ASDA Travel Money Team in Bristol Bedminster, offering great rates and services to customers.
Responsibilities...
• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused
• Utilising your keen eye for detail to process daily online FX request and deliveries
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
Skills
• Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
• Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Benefits
• Critical Illness Insurance
• Dental Insurance
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Wellness Programme
• Employee Discounts
• Flexible Hours
• Overtime Opportunities
• 25 Days Holiday
• Additional Purchase Holiday Option
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
Responsibilities...
• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused
• Utilising your keen eye for detail to process daily online FX request and deliveries
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
Skills
• Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
• Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
Benefits
• Critical Illness Insurance
• Dental Insurance
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Wellness Programme
• Employee Discounts
• Flexible Hours
• Overtime Opportunities
• 25 Days Holiday
• Additional Purchase Holiday Option
Company Overview
• Travelex is a providers of foreign exchange products, solutions, and services. It is a sub-organization of Finablr. It was founded in 1976, and is headquartered in London, England, GBR, with a workforce of 1,001-5,000 employees. Its website is http://www.travelex.co.uk Show more details...
via Salary.com
schedule_type: Full-time
Role: Learning & Development Manager - UK Retail Role Type: Full-Time, Permanent Location: Main base location – LHR, Peterborough, London with UK travel required Benefits 25days Annual Leave, Private Medical Cover, Enhanced pension, eligible to participate in annual bonus scheme, death in service. People – Process - Performance We are seeking a Learning & Development Manager to join our rapidly growing UK Retail business who will equip and develop
Role: Learning & Development Manager - UK Retail Role Type: Full-Time, Permanent Location: Main base location – LHR, Peterborough, London with UK travel required Benefits 25days Annual Leave, Private Medical Cover, Enhanced pension, eligible to participate in annual bonus scheme, death in service. People – Process - Performance We are seeking a Learning & Development Manager to join our rapidly growing UK Retail business who will equip and develop our frontline teams with the skills and knowledge to help ensure we provide industry leading experiences for our employees and in turn our customers. Working in collaboration with the management team, you will drive our corporate learning and development strategy, including the creation and implementation of end-to-end learning and training programmes that make use of engaging learning approaches for our frontline retail colleagues and senior management teams. You will partner closely alongside internal stakeholders to help identify skills... gaps, new strategies, and geographic differences to build meaningful learning programs for employees and ensure they run effectively. Using your experience, you will play a pivotal role in the overall measurement, QA and success of our learning and development initiatives. Key accountabilities Lead and implement global set L&D and business initiatives with Management and Leadership Teams across all business areas of the UK geography. Schedule and conduct appropriate training and testing sessions, including but not limited to seminars, workshops, and group training sessions for Travelex employees Continuously monitor and review Travelex’s learning standards to ensure they are relevant, using best practises and forward-thinking Create and maintain a catalogue of up-to-date training material for the business Develop data-driven metrics to effectively evaluate success of all training programs and employee’s progress Ensure training is aligned with the wider business strategy, as well as any regional HR and learning initiatives Manage your 4 regional L&D support trainers, providing leadership, development and technical support in the delivery of Learning and Development strategy. Owning the UK retail key stakeholder relationships to proactively identify training needs and corresponding activities, agendas and schedules to support the achievement of sales, business and people development goals. Facilitate timely and efficient delivery of people programmes. Communicate intent of the programme, train and coach managers to keep programme delivery on track and deal with concerns. Put in place appropriate project plans where necessary. Use ULearn / technology and current learning philosophies to ensure delivery of contemporary learning solutions. Demonstrate effectiveness of L&D interventions through providing monthly training measurement reports. This includes data collection, analysis, interpretation and design of presentation. Establishing local Leadership Teams to ensure that every colleague receives an induction and ongoing development experience in line with consistent global standards and local requirements. Put in place appropriate interventions / re-training of Managers where necessary. Manage local third-party relationships Role-specific experience and skills Experience designing and deploying successful corporate training strategies that supported wider organisational goals in a similar role with multi-site/ business stream responsibility. Experience in designing and writing training content to rolled out, along with train the trainer for the regional support trainers. Previous background knowledge in delivering training to retail and sales colleagues Demonstrated knowledge of adult learning theory, instructional design, facilitation techniques and training measurement. A sound understanding of: General business practices Customer service standards Experience in building compelling and engaging training materials High aptitude for creative thinking and incorporating innovative training solutions using a range of resources Ability to plan and evaluate training strategies Hands-on experience in sales and service within a financial services company is a strong advantage Articulate and confident delivering to large audiences Strong time management skills Sound analysis and problem-solving skills. A solid knowledge of L&D technologies including ULearn, Articulate and Microsoft Office Suite Positive commitment to the integrity of the learning process. Be prepared to travel to various locations as required. Ability to be flexible in the hours of work. This role may see you required to work evening / night/ weekend shifts to accommodate our business needs. General experience and personal qualities Tenacity, drive, the ability to operate and make key decisions effectively in a demanding environment, balancing risk with results Proven ability to lead their area of expertise, focusing on results, proactively solving problems and supporting the business with solutions Strong commercial acumen and ability to apply solid commercial judgment to lead in their area of expertise A strong record of performance improvement in their area of expertise, through increased sales, cost management or relevant performance measures Experience of leading change in a complex environment People management experience The ability to inspire teams to deliver in challenging circumstances, recognising the need to motivate and develop whilst maintaining pace and juggling priorities The ability to build strong relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders Self-aware, open-minded with a high degree of personal and professional integrity Why Travelex? To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on. Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce and international payments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world
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