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Most recent job postings at Tripadvisor
via Tripadvisor Jobs Opportunities
posted_at: 3 days agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor is the world’s largest information platform for travel... Our goal is to understand travelers better than anyone
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor is the world’s largest information platform for travel... Our goal is to understand travelers better than anyone else so that we help travelers make the most of every trip. More than 400 million travelers around the globe come to our site and apps each month to discover and book the best things to do, places to eat, and accommodations. The B2B Hospitality Solutions team is focused on ensuring Tripadvisor is providing a world class suite of solutions for Hoteliers & Restaurants spanning the total addressable market of Enterprise to SMBs.
TripAdvisor is looking for an Account Manager to join our global Content Solutions business, which is part of the Hospitality Solutions organization. The role will be responsible for the success, management and growth of our Content Licensing and Hotel Pricing Affiliate businesses for clients in the United States. This role requires a proactive, highly motivated, team-oriented and tech-savvy candidate with a highly proven relationship building capabilities who is able to excel in a fast-paced, data driven and entrepreneurial environment.
The ideal candidate will offer strong account management and analytical skills. Success in this role will be measured by performance against objectives and key results (OKRs), including but not limited to, growing the regions overall content licensing / affiliate revenue through strategically optimizing existing accounts and signing new accounts.
The role will be based in TripAdvisor’s US Headquarters in Needham MA, but remote locations will be considered, especially New York City, Northern California or Chicago. This position will report into the Global Head for Content Solutions.
What you’ll do:
• Work closely with Business Development leads to support their accounts
• Manage and maintain a portfolio of hotel chain, technology, media, destination marketing organization, search and OTA partners across your region who work with TripAdvisor to:
• License TripAdvisor content for display and / or analytical purposes
• Generate affiliate revenue through hotel bookings
• Identify areas to optimize existing integrations through data / competitive set analysis and quarterly partner business reviews. Execute against initiatives to reach and exceed target metrics
• Identify new leads through research and collaboration with internal sales teams. Initiate engagement and negotiate, sign and launch new deals to reach and exceed target metrics
• Lead, advise and support our partners in the implementation stage of their integration, including but not limited to, best practices, brand guidelines, weekly update calls, technical troubleshooting and testing
• Serve as your partners’ primary point of contact to answer questions, run reporting, provide guidance on best practices and troubleshoot any issues related to our Content Licensing and Review Collection products
• Achieve and exceed agreed quarterly metrics on revenue, new partner acquisition and other defined KPIs, while also participating in defining the team Objectives and Key Results (OKRs) on a quarterly basis
• Provide weekly updates on performance vs defined metrics to management
• Some travel required
What We Seek:
• 4+ years’ experience in sales or account management at a leading online, travel, hospitality, media or technology brand
• Bachelor’s Degree, or equivalent
• Intermediate knowledge of Excel
• Experience at building and growing client relationships through positive communication, honesty and trust
• Demonstrated ability to close deals and think creatively around consumer needs, partner opportunities and potential solutions
• Comfortable with technical integrations, and enjoys problem solving and utilizing data to tell a story
• Target driven and proven self-starter with a track record of exceeding targets through growing existing and signing new business
• Excellent prospecting, negotiation and presentation skills
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
The salary range for this role is $70,000 to $100,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-JV1 Show more details...
Tripadvisor is the world’s largest information platform for travel... Our goal is to understand travelers better than anyone else so that we help travelers make the most of every trip. More than 400 million travelers around the globe come to our site and apps each month to discover and book the best things to do, places to eat, and accommodations. The B2B Hospitality Solutions team is focused on ensuring Tripadvisor is providing a world class suite of solutions for Hoteliers & Restaurants spanning the total addressable market of Enterprise to SMBs.
TripAdvisor is looking for an Account Manager to join our global Content Solutions business, which is part of the Hospitality Solutions organization. The role will be responsible for the success, management and growth of our Content Licensing and Hotel Pricing Affiliate businesses for clients in the United States. This role requires a proactive, highly motivated, team-oriented and tech-savvy candidate with a highly proven relationship building capabilities who is able to excel in a fast-paced, data driven and entrepreneurial environment.
The ideal candidate will offer strong account management and analytical skills. Success in this role will be measured by performance against objectives and key results (OKRs), including but not limited to, growing the regions overall content licensing / affiliate revenue through strategically optimizing existing accounts and signing new accounts.
The role will be based in TripAdvisor’s US Headquarters in Needham MA, but remote locations will be considered, especially New York City, Northern California or Chicago. This position will report into the Global Head for Content Solutions.
What you’ll do:
• Work closely with Business Development leads to support their accounts
• Manage and maintain a portfolio of hotel chain, technology, media, destination marketing organization, search and OTA partners across your region who work with TripAdvisor to:
• License TripAdvisor content for display and / or analytical purposes
• Generate affiliate revenue through hotel bookings
• Identify areas to optimize existing integrations through data / competitive set analysis and quarterly partner business reviews. Execute against initiatives to reach and exceed target metrics
• Identify new leads through research and collaboration with internal sales teams. Initiate engagement and negotiate, sign and launch new deals to reach and exceed target metrics
• Lead, advise and support our partners in the implementation stage of their integration, including but not limited to, best practices, brand guidelines, weekly update calls, technical troubleshooting and testing
• Serve as your partners’ primary point of contact to answer questions, run reporting, provide guidance on best practices and troubleshoot any issues related to our Content Licensing and Review Collection products
• Achieve and exceed agreed quarterly metrics on revenue, new partner acquisition and other defined KPIs, while also participating in defining the team Objectives and Key Results (OKRs) on a quarterly basis
• Provide weekly updates on performance vs defined metrics to management
• Some travel required
What We Seek:
• 4+ years’ experience in sales or account management at a leading online, travel, hospitality, media or technology brand
• Bachelor’s Degree, or equivalent
• Intermediate knowledge of Excel
• Experience at building and growing client relationships through positive communication, honesty and trust
• Demonstrated ability to close deals and think creatively around consumer needs, partner opportunities and potential solutions
• Comfortable with technical integrations, and enjoys problem solving and utilizing data to tell a story
• Target driven and proven self-starter with a track record of exceeding targets through growing existing and signing new business
• Excellent prospecting, negotiation and presentation skills
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
The salary range for this role is $70,000 to $100,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-JV1 Show more details...
via Tripadvisor Jobs Opportunities
posted_at: 3 days agoschedule_type: Full-time
Sales Planner, AMER
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there...
Tripadvisor is looking for a smart, enthusiastic, and motivated Sales Planner to join the Tripadvisor
Sales Planner, AMER
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there...
Tripadvisor is looking for a smart, enthusiastic, and motivated Sales Planner to join the Tripadvisor family to manage and develop our Key Account partnerships in the Americas. The Sales Planner will play an integral role developing strategic media plans based on a client’s goals and objectives while ensuring business rules and pricing are adhered to and all revenue associated with the program can be fulfilled and recognized. This position will offer the right person a great opportunity to work in a collaborative team environment and help support our growing media business.
Tripadvisor, the world’s largest travel site, enables travelers to unleash the full potential of every trip. With 730 million reviews and opinions covering the world’s largest section of travel listings worldwide, comprised of 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip.
We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.
Key Responsibilities
Reporting to the Sales Planning Manager, the Sales Planner is responsible for the following critical tasks:
• Provide best in class service and solutions
• Collaborate with Sales and Account Managers to understand their client’s objectives and needs in order to develop strategic media plans
• Maintain and ensure business rules and rates are adhered to while actively presenting solutions when client needs may conflict and require otherwise
• Build comprehensive media plans within our order management system, working to reserve and book inventory
• Generate insertion orders and manage final bookings
• Track delivery pacing on a weekly basis for all campaigns and implement proactive optimizations to ensure all revenue can be recognized and invoiced
• With guidance from Account Manager, work in order management system to revise and optimize live campaigns for delivery, performance, and other client objectives.
• Responsible for client monthly Billing Reconciliation in addition to working with the Tripadvisor Accounting Department to resolve billing issues and generate timely invoices.
• Collaborate alongside Marketing Solutions counterparts to design strategic custom content media plans while maintaining profit margins
Requirements
• 2-3+ years minimum professional experience in digital media at an agency/client/publisher prefer in an Sales Planner or Client Services role
• Understands digital concepts and is up to date on emerging ad formats
• Consistent and proven track record in successfully developing strategic media plans in a B2B environment
• Demonstrated ability to work with cross-functional teams across all levels including management
• Proficient in Excel and GSuite with an analytical ability is preferred
• Systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)
In addition, the ideal candidate will demonstrate the following competencies:
• Proficient attention to detail with a high level of organizational skills & communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & client satisfaction
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Team player with the ability to manage up and across
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Strong analytical skills: understands and utilizes metrics relevant to role
• Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
#LI-JV1 Show more details...
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there...
Tripadvisor is looking for a smart, enthusiastic, and motivated Sales Planner to join the Tripadvisor family to manage and develop our Key Account partnerships in the Americas. The Sales Planner will play an integral role developing strategic media plans based on a client’s goals and objectives while ensuring business rules and pricing are adhered to and all revenue associated with the program can be fulfilled and recognized. This position will offer the right person a great opportunity to work in a collaborative team environment and help support our growing media business.
Tripadvisor, the world’s largest travel site, enables travelers to unleash the full potential of every trip. With 730 million reviews and opinions covering the world’s largest section of travel listings worldwide, comprised of 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip.
We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.
Key Responsibilities
Reporting to the Sales Planning Manager, the Sales Planner is responsible for the following critical tasks:
• Provide best in class service and solutions
• Collaborate with Sales and Account Managers to understand their client’s objectives and needs in order to develop strategic media plans
• Maintain and ensure business rules and rates are adhered to while actively presenting solutions when client needs may conflict and require otherwise
• Build comprehensive media plans within our order management system, working to reserve and book inventory
• Generate insertion orders and manage final bookings
• Track delivery pacing on a weekly basis for all campaigns and implement proactive optimizations to ensure all revenue can be recognized and invoiced
• With guidance from Account Manager, work in order management system to revise and optimize live campaigns for delivery, performance, and other client objectives.
• Responsible for client monthly Billing Reconciliation in addition to working with the Tripadvisor Accounting Department to resolve billing issues and generate timely invoices.
• Collaborate alongside Marketing Solutions counterparts to design strategic custom content media plans while maintaining profit margins
Requirements
• 2-3+ years minimum professional experience in digital media at an agency/client/publisher prefer in an Sales Planner or Client Services role
• Understands digital concepts and is up to date on emerging ad formats
• Consistent and proven track record in successfully developing strategic media plans in a B2B environment
• Demonstrated ability to work with cross-functional teams across all levels including management
• Proficient in Excel and GSuite with an analytical ability is preferred
• Systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)
In addition, the ideal candidate will demonstrate the following competencies:
• Proficient attention to detail with a high level of organizational skills & communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & client satisfaction
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Team player with the ability to manage up and across
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Strong analytical skills: understands and utilizes metrics relevant to role
• Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
#LI-JV1 Show more details...
via Tripadvisor Jobs Opportunities
posted_at: 3 days agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
Tripadvisor is seeking an experienced Account Specialist to join the Key Accounts team of Hospitality Solutions. The focus of our Sales/Account Management team is to engage with our existing customers with the goal of onboarding, optimizing and retaining our customers and lead them to success, while partnering with Tripadvisor.
Reporting to the Sr. Manager of Key Accounts, you will be part of a team that manages partnerships and provides hospitality solutions for hotel groups. You will be supporting aspects of the solution sales across pre & post-sale cycles to drive revenue growth and deliver value to support the client’s goals - with the prospect of having a significant impact on our business.
We are looking for an experienced and dynamic self-starter with a track record of successfully leveraging data and an analytical approach to solve problems and create opportunities. The ideal candidate should be passionate about the online marketing space and have a data-driven approach to identify and drive initiatives to improve our client's performance and deliver value.
Responsibilities
• Collaborate and align with the Key Accounts Sales team to identify, onboard and optimize the active customers portfolio
• Support our Key Account customers to increase their brand impact, maximize the success of their partnership with Tripadvisor and make their experience flawless across the platform
• Act as a solutions consultant in supporting a portfolio of Key Accounts clients
• Leveraging Tripadvisor Hotel Solutions products in combination with excellent communication and presentation skills
• Drive increased product adoption and stickiness with our Key Account customers
• Deliver optimization recommendations and drive success across all campaigns to meet and exceed agreed KPIs
Requirements
• Minimum 2-4 years of experience in Customer Success organizations, with a proven track record of supporting larger key accounts/groups with complex decision making process and multiple stakeholders
• Fluent English (any additional language as a strong plus)
• Strong analytical skills and use of Excel via Pivot Tables and PPT to elaborate customer-facing datasets
• Maintain Salesforce for tracking opportunities and client engagement
• Excellent written and verbal communication with key stakeholders and decision makers
• Excellent time management skills and ability to work in a fast-paced, agile environment
• Positive attitude and willingness to learn and be coached
• At least 1 year experience in the hospitality industry preferred
The salary range for this role is $50,000 to $75,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-GM1
#LI-Hybrid Show more details...
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
Tripadvisor is seeking an experienced Account Specialist to join the Key Accounts team of Hospitality Solutions. The focus of our Sales/Account Management team is to engage with our existing customers with the goal of onboarding, optimizing and retaining our customers and lead them to success, while partnering with Tripadvisor.
Reporting to the Sr. Manager of Key Accounts, you will be part of a team that manages partnerships and provides hospitality solutions for hotel groups. You will be supporting aspects of the solution sales across pre & post-sale cycles to drive revenue growth and deliver value to support the client’s goals - with the prospect of having a significant impact on our business.
We are looking for an experienced and dynamic self-starter with a track record of successfully leveraging data and an analytical approach to solve problems and create opportunities. The ideal candidate should be passionate about the online marketing space and have a data-driven approach to identify and drive initiatives to improve our client's performance and deliver value.
Responsibilities
• Collaborate and align with the Key Accounts Sales team to identify, onboard and optimize the active customers portfolio
• Support our Key Account customers to increase their brand impact, maximize the success of their partnership with Tripadvisor and make their experience flawless across the platform
• Act as a solutions consultant in supporting a portfolio of Key Accounts clients
• Leveraging Tripadvisor Hotel Solutions products in combination with excellent communication and presentation skills
• Drive increased product adoption and stickiness with our Key Account customers
• Deliver optimization recommendations and drive success across all campaigns to meet and exceed agreed KPIs
Requirements
• Minimum 2-4 years of experience in Customer Success organizations, with a proven track record of supporting larger key accounts/groups with complex decision making process and multiple stakeholders
• Fluent English (any additional language as a strong plus)
• Strong analytical skills and use of Excel via Pivot Tables and PPT to elaborate customer-facing datasets
• Maintain Salesforce for tracking opportunities and client engagement
• Excellent written and verbal communication with key stakeholders and decision makers
• Excellent time management skills and ability to work in a fast-paced, agile environment
• Positive attitude and willingness to learn and be coached
• At least 1 year experience in the hospitality industry preferred
The salary range for this role is $50,000 to $75,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-GM1
#LI-Hybrid Show more details...
via Tripadvisor Jobs Opportunities
posted_at: 3 days agoschedule_type: Full-time
Customer Success Sales Executive
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable
Customer Success Sales Executive
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
Tripadvisor is seeking an experienced Customer Success Executive to join our Hospitality SMB organization. The focus of the Customer Success team is to engage with our hotel or restaurant customers with the goal of renewing business year over year and position Tripadvisor as the partner of choice for the hospitality industry.
As a Customer Success Executive you will make outbound calls to our hotel or restaurant customers that are due for renewal and engage in consultative and engage in a consultative and retention and growth approach to facilitate the process of renewing their subscriptions. This is an opportunity to use your expert retention and upselling skills. You will have access to training, processes and tools to support success in this role.
You are the right person for this role if you are proactive, motivated, organized, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking experience in territory management with deliverables every month as well as a strong background in sales with a track record of exceeding targets, preferably in subscription renewals and/or account management.
Responsibilities
• Make outbound calls to our current customers prior to renewal dates and ensure continuity with the solution
• Support and guide customers through the subscription renewal process and explain the continued value proposition and benefit for business success
• Renegotiate contracts based on current markets, upsell additional features
• Co-browse with our customers on-line to demonstrate the value proposition
• Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns.
• Be capable of engaging with prospects appropriate to their needs and metrics (i.e. Return-on-Investment, traffic, views, and sessions)
• Achieve and exceed agreed targets and KPIs
• Collaborate with Business Development in the pursuit of excellent results and flawless execution
Requirements
• Min 1 to 2 years of proven sales experience
• Bachelor’s Degree
• Account renewal, customer retention, and/or account management experience
• Excellent written and oral communication in the relevant language/s of the country covered
• Superior sales, negotiation and closing skills with a proven track record of exceeding goals
• Not intimidated by technical interaction, co-browsing with customer on-line
• Target driven and proven self-starter with ability to deliver on targets without constant supervision
• Territory and pipeline management experience using a CRM (Salesforce)
• Coachability, openness to feedback and dedication to consistent self-improvement
#LI-CC2 Show more details...
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
Tripadvisor is seeking an experienced Customer Success Executive to join our Hospitality SMB organization. The focus of the Customer Success team is to engage with our hotel or restaurant customers with the goal of renewing business year over year and position Tripadvisor as the partner of choice for the hospitality industry.
As a Customer Success Executive you will make outbound calls to our hotel or restaurant customers that are due for renewal and engage in consultative and engage in a consultative and retention and growth approach to facilitate the process of renewing their subscriptions. This is an opportunity to use your expert retention and upselling skills. You will have access to training, processes and tools to support success in this role.
You are the right person for this role if you are proactive, motivated, organized, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking experience in territory management with deliverables every month as well as a strong background in sales with a track record of exceeding targets, preferably in subscription renewals and/or account management.
Responsibilities
• Make outbound calls to our current customers prior to renewal dates and ensure continuity with the solution
• Support and guide customers through the subscription renewal process and explain the continued value proposition and benefit for business success
• Renegotiate contracts based on current markets, upsell additional features
• Co-browse with our customers on-line to demonstrate the value proposition
• Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns.
• Be capable of engaging with prospects appropriate to their needs and metrics (i.e. Return-on-Investment, traffic, views, and sessions)
• Achieve and exceed agreed targets and KPIs
• Collaborate with Business Development in the pursuit of excellent results and flawless execution
Requirements
• Min 1 to 2 years of proven sales experience
• Bachelor’s Degree
• Account renewal, customer retention, and/or account management experience
• Excellent written and oral communication in the relevant language/s of the country covered
• Superior sales, negotiation and closing skills with a proven track record of exceeding goals
• Not intimidated by technical interaction, co-browsing with customer on-line
• Target driven and proven self-starter with ability to deliver on targets without constant supervision
• Territory and pipeline management experience using a CRM (Salesforce)
• Coachability, openness to feedback and dedication to consistent self-improvement
#LI-CC2 Show more details...
via Tripadvisor Jobs Opportunities
posted_at: 3 days agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at with recruitment@tripadvisor.com.
ENT Client Management
• Lead a Team of AMER Meta Success Managers (MSMs) providing best-in-class campaign optimization recommendations and insights to our largest Enterprise Hotel, OTA (Online Travel Agent), and Aggregator partners
• Responsible for organizing and prioritizing account management support for all clients supported by your team
• Co-own the strategic direction and Account planning for all clients supported by your team
• Ensure consistency in the support provided by all regions by collaborating closely with your team members and Regional Team Manager counterparts
Strategy & growth
• Represent your team externally with key clients in meetings & industry events
• Lead the work with your team members, in close collaboration with your Meta Analytics counterparts as well as with the Hotel Solutions Sales Team to define the account strategy & plan for your clients– proactively identifying growth opportunities linked to Metasearch
• Accountable for overseeing and understanding campaign performance for the clients in your team
Team management
• Attract, hire, retain and grow talent, manage team performance in alignment with the wider Meta Success and Accommodation Meta Auction teams’ mission & objectives
• Define quarterly MBOs for the MSMs (Meta Success Managers) in your Team & evaluate achievements at the end of the quarter.
• Provide coaching, mentorship, and career development support to team members through regular Team meetings, 1-1s as well as leading the Mid and End Year review process.
• Stimulate individual Team members’ growth by creating a culture of inclusion, empowerment, accountability, collaboration & best practice sharing - within your Team as well as in the wider Meta Accommodation org and beyond
What we’re looking for:
• 7+ years experience in Account Management or similar client relationship/service management-related role
• Experience from working with MetaSearch and a deep understanding of the MetaSearch ecosystem
• A strong sense of ownership and with working in a fast-paced, global & highly dynamic environment where products and processes evolve rapidly
• Excellent communication and interpersonal skills with a proven ability to influence stakeholders and motivate teams
• Excellent problem-solving & analytical skills, Experienced in Excel and with Salesforce
• Ideally 2+ years of prior team management experience
• Results-oriented, organized, flexible, and open to change and new information; adapts
behavior, work methods & priorities accordingly
• Master or Bachelor’s degree required
• Please note this is a hybrid position
The salary range for this role is $110,000 to $160,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-GM1
#LI-Hybrid Show more details...
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at with recruitment@tripadvisor.com.
ENT Client Management
• Lead a Team of AMER Meta Success Managers (MSMs) providing best-in-class campaign optimization recommendations and insights to our largest Enterprise Hotel, OTA (Online Travel Agent), and Aggregator partners
• Responsible for organizing and prioritizing account management support for all clients supported by your team
• Co-own the strategic direction and Account planning for all clients supported by your team
• Ensure consistency in the support provided by all regions by collaborating closely with your team members and Regional Team Manager counterparts
Strategy & growth
• Represent your team externally with key clients in meetings & industry events
• Lead the work with your team members, in close collaboration with your Meta Analytics counterparts as well as with the Hotel Solutions Sales Team to define the account strategy & plan for your clients– proactively identifying growth opportunities linked to Metasearch
• Accountable for overseeing and understanding campaign performance for the clients in your team
Team management
• Attract, hire, retain and grow talent, manage team performance in alignment with the wider Meta Success and Accommodation Meta Auction teams’ mission & objectives
• Define quarterly MBOs for the MSMs (Meta Success Managers) in your Team & evaluate achievements at the end of the quarter.
• Provide coaching, mentorship, and career development support to team members through regular Team meetings, 1-1s as well as leading the Mid and End Year review process.
• Stimulate individual Team members’ growth by creating a culture of inclusion, empowerment, accountability, collaboration & best practice sharing - within your Team as well as in the wider Meta Accommodation org and beyond
What we’re looking for:
• 7+ years experience in Account Management or similar client relationship/service management-related role
• Experience from working with MetaSearch and a deep understanding of the MetaSearch ecosystem
• A strong sense of ownership and with working in a fast-paced, global & highly dynamic environment where products and processes evolve rapidly
• Excellent communication and interpersonal skills with a proven ability to influence stakeholders and motivate teams
• Excellent problem-solving & analytical skills, Experienced in Excel and with Salesforce
• Ideally 2+ years of prior team management experience
• Results-oriented, organized, flexible, and open to change and new information; adapts
behavior, work methods & priorities accordingly
• Master or Bachelor’s degree required
• Please note this is a hybrid position
The salary range for this role is $110,000 to $160,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-GM1
#LI-Hybrid Show more details...
via Tripadvisor Jobs Opportunities
posted_at: 3 days agoschedule_type: Full-time
Tripadvisor is looking for a smart, enthusiastic, and motivated Account Manager to join the Tripadvisor family to manage and develop our Key Accounts DMO/Growth partnerships in Americas. The Account Manager will play an integral role managing the day-to-day client service & ops for media campaigns while bridging communication and strategy between essential internal teams and our clients to... deliver best in class client service and campaign performance.
Tripadvisor,
Tripadvisor is looking for a smart, enthusiastic, and motivated Account Manager to join the Tripadvisor family to manage and develop our Key Accounts DMO/Growth partnerships in Americas. The Account Manager will play an integral role managing the day-to-day client service & ops for media campaigns while bridging communication and strategy between essential internal teams and our clients to... deliver best in class client service and campaign performance.
Tripadvisor, the world’s largest travel site, enables travelers to unleash the full potential of every trip. With 730 million reviews and opinions covering the world’s largest section of travel listings worldwide, comprised of 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip.
We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.
Key Responsibilities
• Reporting directly to the Manager, Account Management with a dot line into the Regional Sales Lead, the Account Manager is responsible for managing all aspects of the campaign across pre & post sale cycle to drive revenue growth and department goals
• Strategic partner to key internal stakeholders (Sales, Planning, Ad Operations, Marketing, etc.) and external clients & agencies translating advertisers business challenges & objectives to Tripadvisor’s digital advertising products
• Collaborates with AE to drive results for their clients and delivered revenue growth through ideating around new/innovative opportunities for new business leveraging product expertise & sales forward thinking to upselling/renewing existing campaigns and partnerships
• Provide best in class client services and project management as the main sales point of contact for all pre and post-sale activities across all digital advertising activity (direct, programmatic, custom content, etc.) including but not limited to:
• Liaises between client and internal teams to address client feedback on marketing proposals and media plans to ensure optimal plan that adheres to campaign parameters and KPIs included in the brief
• Manages all pre-launch communication between client and internal teams including but not limited to setting timelines for approvals, deliverable needs, asset management, creative & tag casing to ensure client satisfaction and a timely campaign launch
• Leads all post-launch communication including but not limited to aligning on KPIs/measures of success, troubleshooting tag or creative issues, delivery/analysis of campaign reporting, and gaining approval on optimizations to ensure full delivery and campaign success
• Able to navigate independently from management - independent thinker driving key decisions for the deal across all touchpoints from quote to cash including upsell ideation and future program deal ideation
• Act as a product expert & SME (subject matter expert) across at least one topic across the Account Management team (example: Reporting, Programmatic, Social, etc.); Provides feedback on development and evolution of these topics - identifying and bubbling up any gaps in process, approach, or strategy.
Requirements
• 4+ years minimum professional experience in digital media at an agency/client/publisher prefer in an Account Manager or Sales role
• Understands digital concepts and is up to date on emerging ad formats
• Consistent and proven track record in successfully developing relationships and managing key accounts to drive revenue growth for partner accounts in a B2B environment
• Demonstrated ability to work with cross-functional teams across all levels including senior management
• Proficient in Powerpoint and Excel with an analytical ability is preferred
• Systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)
• 25% travel may be required
In addition, the ideal candidate will demonstrate the following competencies:
• Proficient attention to detail with a high level of organizational skills & communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly
• Proficient in client communication - able to lead call with little to no assistance
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & client satisfaction
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Team player with the ability to manage up and across
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Strong analytical skills: understands and utilizes metrics relevant to role
• Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
#LI-MM1 Show more details...
Tripadvisor, the world’s largest travel site, enables travelers to unleash the full potential of every trip. With 730 million reviews and opinions covering the world’s largest section of travel listings worldwide, comprised of 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip.
We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.
Key Responsibilities
• Reporting directly to the Manager, Account Management with a dot line into the Regional Sales Lead, the Account Manager is responsible for managing all aspects of the campaign across pre & post sale cycle to drive revenue growth and department goals
• Strategic partner to key internal stakeholders (Sales, Planning, Ad Operations, Marketing, etc.) and external clients & agencies translating advertisers business challenges & objectives to Tripadvisor’s digital advertising products
• Collaborates with AE to drive results for their clients and delivered revenue growth through ideating around new/innovative opportunities for new business leveraging product expertise & sales forward thinking to upselling/renewing existing campaigns and partnerships
• Provide best in class client services and project management as the main sales point of contact for all pre and post-sale activities across all digital advertising activity (direct, programmatic, custom content, etc.) including but not limited to:
• Liaises between client and internal teams to address client feedback on marketing proposals and media plans to ensure optimal plan that adheres to campaign parameters and KPIs included in the brief
• Manages all pre-launch communication between client and internal teams including but not limited to setting timelines for approvals, deliverable needs, asset management, creative & tag casing to ensure client satisfaction and a timely campaign launch
• Leads all post-launch communication including but not limited to aligning on KPIs/measures of success, troubleshooting tag or creative issues, delivery/analysis of campaign reporting, and gaining approval on optimizations to ensure full delivery and campaign success
• Able to navigate independently from management - independent thinker driving key decisions for the deal across all touchpoints from quote to cash including upsell ideation and future program deal ideation
• Act as a product expert & SME (subject matter expert) across at least one topic across the Account Management team (example: Reporting, Programmatic, Social, etc.); Provides feedback on development and evolution of these topics - identifying and bubbling up any gaps in process, approach, or strategy.
Requirements
• 4+ years minimum professional experience in digital media at an agency/client/publisher prefer in an Account Manager or Sales role
• Understands digital concepts and is up to date on emerging ad formats
• Consistent and proven track record in successfully developing relationships and managing key accounts to drive revenue growth for partner accounts in a B2B environment
• Demonstrated ability to work with cross-functional teams across all levels including senior management
• Proficient in Powerpoint and Excel with an analytical ability is preferred
• Systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)
• 25% travel may be required
In addition, the ideal candidate will demonstrate the following competencies:
• Proficient attention to detail with a high level of organizational skills & communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly
• Proficient in client communication - able to lead call with little to no assistance
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & client satisfaction
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Team player with the ability to manage up and across
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Strong analytical skills: understands and utilizes metrics relevant to role
• Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
#LI-MM1 Show more details...
via Tripadvisor Jobs Opportunities
posted_at: 3 days agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Who we are...
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Who we are...
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.
What you’ll do:
As Director of Enterprise Sales for Tripadvisor Hospitality Solutions, you will be an integral part of the team, managing highly experienced sales Account Executives and helping grow our partnerships and revenue with the largest Hotels and OTA partners in the Americas. You will help shape our current and future success.
• Reporting to the VP, SMB & Enterprise Sales, Hospitality Solutions, you will help build a clear strategy to grow our business in the Americas. With the goal to develop new business while expanding existing partnerships, you will execute on the strategy by building a strong sales pipeline across partners and markets.
• Grow and develop a team of of passionate and highly skilled Account Executives that are the pinnacle/benchmark for Tripadvisor sales teams across the business
• Build strong internal relationships to support our team goals and in particular work closely with Business Operations, Marketing, Product, B2B Strategy, Analytics, SMB sales.
• Take ownership of challenges and new initiatives you encounter with your existing and potential partners. Uncover actionable ideas that position Tripadvisor partner’s business to meet KPIs.
• Share and support implementation of best practices across our broader global Enterprise team
• Work closely with Enterprise Account Management team to maximize revenue generation opportunities
• Attend partner meetings and QBRs and represent the team at industry trade shows to achieve business development objectives
• Work closely with other members of the B2B & Hospitality Solutions organization, including product, analytics, account management, customer service and finance
• Maintain and share knowledge of global market conditions, competition, and opportunities
What we are looking for:
• 10+ years of enterprise level sales and business development experience; with at least 5 years successfully managing and mentoring a high performing sales team
• 5+ years of experience in the travel/hospitality industry with strong C-level relationships with Hotels and OTA partners
• A leader who is able to create an inspiring team environment with an open communication culture and invest in the growth and development of the team
• Experience negotiating enterprise hotels chain-level marketing programs
• Experience in e-commerce or fast growth technology business strongly preferred
• Results-driven and motivated self-starter with ability to work autonomously
• Ability to think across commercial, product and technical elements of partnerships
• High attention to detail and the ability to manage multiple projects at a time with successfully able to meet deadlines
• Ability to use data to build a compelling story to influence internal and external results
• Display excellent judgment through sound, well-informed decision-making
• Ability to build a wide variety of business relationships (internal/external)
• Demonstrated understanding of the underlying economic metrics involved in strategic partnerships within the hospitality industry
• Confident presenter with excellent verbal and written presentation skills
The salary range for this role is $170,000 to $240,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
#LI-JV1 Show more details...
Who we are...
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.
What you’ll do:
As Director of Enterprise Sales for Tripadvisor Hospitality Solutions, you will be an integral part of the team, managing highly experienced sales Account Executives and helping grow our partnerships and revenue with the largest Hotels and OTA partners in the Americas. You will help shape our current and future success.
• Reporting to the VP, SMB & Enterprise Sales, Hospitality Solutions, you will help build a clear strategy to grow our business in the Americas. With the goal to develop new business while expanding existing partnerships, you will execute on the strategy by building a strong sales pipeline across partners and markets.
• Grow and develop a team of of passionate and highly skilled Account Executives that are the pinnacle/benchmark for Tripadvisor sales teams across the business
• Build strong internal relationships to support our team goals and in particular work closely with Business Operations, Marketing, Product, B2B Strategy, Analytics, SMB sales.
• Take ownership of challenges and new initiatives you encounter with your existing and potential partners. Uncover actionable ideas that position Tripadvisor partner’s business to meet KPIs.
• Share and support implementation of best practices across our broader global Enterprise team
• Work closely with Enterprise Account Management team to maximize revenue generation opportunities
• Attend partner meetings and QBRs and represent the team at industry trade shows to achieve business development objectives
• Work closely with other members of the B2B & Hospitality Solutions organization, including product, analytics, account management, customer service and finance
• Maintain and share knowledge of global market conditions, competition, and opportunities
What we are looking for:
• 10+ years of enterprise level sales and business development experience; with at least 5 years successfully managing and mentoring a high performing sales team
• 5+ years of experience in the travel/hospitality industry with strong C-level relationships with Hotels and OTA partners
• A leader who is able to create an inspiring team environment with an open communication culture and invest in the growth and development of the team
• Experience negotiating enterprise hotels chain-level marketing programs
• Experience in e-commerce or fast growth technology business strongly preferred
• Results-driven and motivated self-starter with ability to work autonomously
• Ability to think across commercial, product and technical elements of partnerships
• High attention to detail and the ability to manage multiple projects at a time with successfully able to meet deadlines
• Ability to use data to build a compelling story to influence internal and external results
• Display excellent judgment through sound, well-informed decision-making
• Ability to build a wide variety of business relationships (internal/external)
• Demonstrated understanding of the underlying economic metrics involved in strategic partnerships within the hospitality industry
• Confident presenter with excellent verbal and written presentation skills
The salary range for this role is $170,000 to $240,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
#LI-JV1 Show more details...
via Tripadvisor Jobs Opportunities
posted_at: 3 days agoschedule_type: Full-time
Candidates must be 2023 law school graduates (and planning to take a U.S. state bar exam in the summer of 2023). Please do not apply if you have already graduated from law school.
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities... abilities, and experiences, so we can collectively
Candidates must be 2023 law school graduates (and planning to take a U.S. state bar exam in the summer of 2023). Please do not apply if you have already graduated from law school.
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities... abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
What we do in Legal:
The legal department is involved in all aspects of the Tripadvisor business, including contract drafting and negotiation, intellectual property, litigation threat assessment and management, internet law, privacy law, consumer marketing law, international legal issues, mergers and acquisitions, employment law, regulatory matters and compliance.
What you’ll do:
• Drafting and negotiating agreements with partners and vendors, including non-disclosure, master services, content license, data processing, partnership and software licensing agreements for Tripadvisor and its affiliate companies (“Tripadvisor Group”). As they gain experience, Legal Fellows are expected to proactively take assignments from existing intake channels.
• Drafting and tracking intellectual property enforcement actions (such as cease-and-desist letters) worldwide.
• Assisting in-house and external intellectual property counsel with compiling metrics, evidence of use, and administrative paperwork for international trademark portfolio maintenance.
• Assisting with the management of Tripadvisor Group contract templates, including reviewing and updating to comply with changes in law or business practices.
• Making occasional updates to terms of use and privacy policies for the Tripadvisor Group.
• Conducting and communicating the findings from legal research projects on commercial, intellectual property, marketing and consumer protection matters.
• Managing the Tripadvisor Group’s responses to copyright notice and takedown requests and tracking the statuses of a high volume of copyright complaints.
• Assistance with locating and organizing contracts.
• Assistance with litigation and regulatory filings, domestically and internationally.
• Support for multiple business units, including but not limited to: procurement, marketing, product and sales across all Tripadvisor brand verticals.
• Other assorted projects assigned by the legal counsel in the US, Europe and Asia.
What we are looking for?
• Resume and transcript required; cover letter strongly recommended.
• Strong reading comprehension and writing skills required.
• Resourcefulness and creativity when faced with problems without obvious solutions.
• Candidates with a noted interest in commercial contracts, business law, online technology, privacy, litigation and/or intellectual property.
• Excellent grades and/or law journal experience preferred.
• Technology interest & experiences preferred, though technical skills are not required.
• Please include your resume, cover letter and transcript with your application*
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
#TRIPADVISOR
#LI-CH1 Show more details...
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities... abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
What we do in Legal:
The legal department is involved in all aspects of the Tripadvisor business, including contract drafting and negotiation, intellectual property, litigation threat assessment and management, internet law, privacy law, consumer marketing law, international legal issues, mergers and acquisitions, employment law, regulatory matters and compliance.
What you’ll do:
• Drafting and negotiating agreements with partners and vendors, including non-disclosure, master services, content license, data processing, partnership and software licensing agreements for Tripadvisor and its affiliate companies (“Tripadvisor Group”). As they gain experience, Legal Fellows are expected to proactively take assignments from existing intake channels.
• Drafting and tracking intellectual property enforcement actions (such as cease-and-desist letters) worldwide.
• Assisting in-house and external intellectual property counsel with compiling metrics, evidence of use, and administrative paperwork for international trademark portfolio maintenance.
• Assisting with the management of Tripadvisor Group contract templates, including reviewing and updating to comply with changes in law or business practices.
• Making occasional updates to terms of use and privacy policies for the Tripadvisor Group.
• Conducting and communicating the findings from legal research projects on commercial, intellectual property, marketing and consumer protection matters.
• Managing the Tripadvisor Group’s responses to copyright notice and takedown requests and tracking the statuses of a high volume of copyright complaints.
• Assistance with locating and organizing contracts.
• Assistance with litigation and regulatory filings, domestically and internationally.
• Support for multiple business units, including but not limited to: procurement, marketing, product and sales across all Tripadvisor brand verticals.
• Other assorted projects assigned by the legal counsel in the US, Europe and Asia.
What we are looking for?
• Resume and transcript required; cover letter strongly recommended.
• Strong reading comprehension and writing skills required.
• Resourcefulness and creativity when faced with problems without obvious solutions.
• Candidates with a noted interest in commercial contracts, business law, online technology, privacy, litigation and/or intellectual property.
• Excellent grades and/or law journal experience preferred.
• Technology interest & experiences preferred, though technical skills are not required.
• Please include your resume, cover letter and transcript with your application*
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
#TRIPADVISOR
#LI-CH1 Show more details...
via Tripadvisor Jobs Opportunities
posted_at: 7 days agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
TripAdvisor is currently seeking a Senior Systems Engineer to join... Tripadvisor’s IT Operations team. The IT Operations
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
TripAdvisor is currently seeking a Senior Systems Engineer to join... Tripadvisor’s IT Operations team. The IT Operations team is responsible for building, securing, and maintaining TripAdvisor’s corporate infrastructure. In this role, you will split your time between the support of our production environment and the rollout of new tools and technologies to our customers. We have cool technology and exciting projects ahead in both the cloud and on-prem, including an ongoing zero-trust architecture implementation, Passwordless, an o365 migration, next-gen wireless networking, as well as AWS, Azure, and on-prem hyper-converged infrastructure deployments.
Responsibilities:
Your responsibilities lie in two main categories.
Support of our production environment:
• First-tier support for production issues on a broad range of systems. Some new and shiny, some old and brittle, but all equally important.
• Track, troubleshoot, and document production issues. Provide root cause analysis, working closely with other operations teams as needed.
• Participate in on-call rotation. We dislike pagers, too. Help us make it better!
• Help identify and address technical debt by making process and procedure improvements and updating coding in systems and tools.
Project Delivery:
• Help drive the team’s roadmap, plan out your projects, provide effort estimates, and manage the execution of the project.
• Coordinate participation across teams.
• Be responsible for all stages of major IT projects from start to finish, including design, implementation, testing, and operationalization.
• Prototype, demonstrate, and package new technology as needed for internal projects or company directives.
• Proactively find ways to improve the experience we can offer our customers from an IT perspective.
• Develop new tools, and manage and improve existing ones using scripting and coding.
• Document, communicate, share knowledge, and train/mentor your peers wherever needed.
Qualifications:
• A Bachelor’s Degree in Computer Science, MIS, or similar focus.
• 5+ years of progressively responsible Windows administration and/or DevOps experience.
• 5 + years of experience coding and/or scripting Powershell (required), Perl, Bash, Python, or other equivalent languages.
• Working knowledge of configuration management and infrastructure orchestration tools. Experience with Terraform, Ansible, or DSC is preferred, but other CM or orchestration system experience may be applicable.
• Experience working with code revision tools, preferably Git
• Ability to troubleshoot and repair complex technical problems with team members, customers, and vendors quickly and effectively
• Cloud experience Azure and/or AWS
• Experience with configuration as code
Must have technical skills/understanding in the following areas:
• Azure Active Directory
• Powershell
• Windows Server
• Microsoft Active Directory
• DNS
• DHCP
• RADIUS (NPS)
• Exchange/Online
• CentOS
Nice to haves:
• Network administration experience
• Cloud security experience
• Experience in containerized environments
• Experience with security endpoint software
• Experience with OAuth/SAML/SCIM configuration/implementation
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.
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TripAdvisor is currently seeking a Senior Systems Engineer to join... Tripadvisor’s IT Operations team. The IT Operations team is responsible for building, securing, and maintaining TripAdvisor’s corporate infrastructure. In this role, you will split your time between the support of our production environment and the rollout of new tools and technologies to our customers. We have cool technology and exciting projects ahead in both the cloud and on-prem, including an ongoing zero-trust architecture implementation, Passwordless, an o365 migration, next-gen wireless networking, as well as AWS, Azure, and on-prem hyper-converged infrastructure deployments.
Responsibilities:
Your responsibilities lie in two main categories.
Support of our production environment:
• First-tier support for production issues on a broad range of systems. Some new and shiny, some old and brittle, but all equally important.
• Track, troubleshoot, and document production issues. Provide root cause analysis, working closely with other operations teams as needed.
• Participate in on-call rotation. We dislike pagers, too. Help us make it better!
• Help identify and address technical debt by making process and procedure improvements and updating coding in systems and tools.
Project Delivery:
• Help drive the team’s roadmap, plan out your projects, provide effort estimates, and manage the execution of the project.
• Coordinate participation across teams.
• Be responsible for all stages of major IT projects from start to finish, including design, implementation, testing, and operationalization.
• Prototype, demonstrate, and package new technology as needed for internal projects or company directives.
• Proactively find ways to improve the experience we can offer our customers from an IT perspective.
• Develop new tools, and manage and improve existing ones using scripting and coding.
• Document, communicate, share knowledge, and train/mentor your peers wherever needed.
Qualifications:
• A Bachelor’s Degree in Computer Science, MIS, or similar focus.
• 5+ years of progressively responsible Windows administration and/or DevOps experience.
• 5 + years of experience coding and/or scripting Powershell (required), Perl, Bash, Python, or other equivalent languages.
• Working knowledge of configuration management and infrastructure orchestration tools. Experience with Terraform, Ansible, or DSC is preferred, but other CM or orchestration system experience may be applicable.
• Experience working with code revision tools, preferably Git
• Ability to troubleshoot and repair complex technical problems with team members, customers, and vendors quickly and effectively
• Cloud experience Azure and/or AWS
• Experience with configuration as code
Must have technical skills/understanding in the following areas:
• Azure Active Directory
• Powershell
• Windows Server
• Microsoft Active Directory
• DNS
• DHCP
• RADIUS (NPS)
• Exchange/Online
• CentOS
Nice to haves:
• Network administration experience
• Cloud security experience
• Experience in containerized environments
• Experience with security endpoint software
• Experience with OAuth/SAML/SCIM configuration/implementation
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.
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via Tripadvisor Jobs Opportunities
posted_at: 3 days agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize hospitality and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize hospitality and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
We are looking for a Team Lead for a Business Development sales team within our Restaurant Solutions group. This leader will oversee an acquisition sales team focused on selling our marketing and subscription solutions to new customers in North America. The ideal candidate should have 2-5 years of Business Development experience, relevant hospitality or restaurant experience is a plus. They will be able to demonstrate strong sales management skills and an ability to drive a team to high levels of sales performance. This will include consistent sales coaching, a strong desire to drive KPIs (talk time, pipeline management, CRM hygiene) within the team, the ability to create a competitive and fun culture, and excellent communication skills. This will require daily interaction with their sales team to ensure performance targets are being exceeded.
They will have strong communication and motivation skills, will be well versed in pipeline management, deal negotiation and closing techniques. They will have a desire to lead a full sales team in the future; will be open to feedback on leading, coaching, and developing others.
This role requires a proactive, motivated, organized, target-driven candidate who is able to work well in a fast-paced, team-oriented and entrepreneurial environment and who is capable of bringing the team along.
Responsibilities:
• Conduct regular 1:1s - Coach the team on business development skills such as prospecting, objection-handling negotiation, and closing skills.
• Active call monitoring and real time feedback to the team.
• Pipeline Management and Forecasting
• Identifying and securing talent through the hiring process
• Building a competitive and fun work environment
• Exceed Revenue targets, customer satisfaction, conversion metrics, and related KPIs on a monthly, quarterly, and annual basis.
• Conflict Management/Change Management/Performance Management
• Efficiently and effectively drive a high volume of outbound calls and sales activity in a metrics-driven environment.
• Ensure optimal coverage of all territories at all times.
• Work across other core disciplines in organization to ensure smooth touch points and handovers
• Hire and onboard new talent to growing team
• Track and report on Key Performance Indicators.
• Liaise with relevant internal stakeholders quickly and effectively to resolve sales issues when they arise.
• Inspire a goal driven culture of accountability. Create a team environment that rewards achievement and consistency.
• Ensure optimal coverage of all territories at all times.
• Provide support to the team by joining high value sales meetings, handling customer escalations
What are we looking for?
• Proven Business Development experience with strong record of achievement
• Flexible to change, expresses a level of maturity related to business changes and demonstrates empathy as change relates to individuals on the team
• Strong leadership skills and ability to motivate and inspire a team and demonstrated ability to coach others to improve their performance in a fast-paced environment
• Actively seeks out feedback to drive self-improvement; applies feedback quickly with purpose
• Comfortable collaborating with cross-functional teams across the Hospitality Solutions organization
• Is an advocate for the Tripadvisor brand and represents our core values and culture
The salary range for this role is $65,000 to $90,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-MM1 Show more details...
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
We are looking for a Team Lead for a Business Development sales team within our Restaurant Solutions group. This leader will oversee an acquisition sales team focused on selling our marketing and subscription solutions to new customers in North America. The ideal candidate should have 2-5 years of Business Development experience, relevant hospitality or restaurant experience is a plus. They will be able to demonstrate strong sales management skills and an ability to drive a team to high levels of sales performance. This will include consistent sales coaching, a strong desire to drive KPIs (talk time, pipeline management, CRM hygiene) within the team, the ability to create a competitive and fun culture, and excellent communication skills. This will require daily interaction with their sales team to ensure performance targets are being exceeded.
They will have strong communication and motivation skills, will be well versed in pipeline management, deal negotiation and closing techniques. They will have a desire to lead a full sales team in the future; will be open to feedback on leading, coaching, and developing others.
This role requires a proactive, motivated, organized, target-driven candidate who is able to work well in a fast-paced, team-oriented and entrepreneurial environment and who is capable of bringing the team along.
Responsibilities:
• Conduct regular 1:1s - Coach the team on business development skills such as prospecting, objection-handling negotiation, and closing skills.
• Active call monitoring and real time feedback to the team.
• Pipeline Management and Forecasting
• Identifying and securing talent through the hiring process
• Building a competitive and fun work environment
• Exceed Revenue targets, customer satisfaction, conversion metrics, and related KPIs on a monthly, quarterly, and annual basis.
• Conflict Management/Change Management/Performance Management
• Efficiently and effectively drive a high volume of outbound calls and sales activity in a metrics-driven environment.
• Ensure optimal coverage of all territories at all times.
• Work across other core disciplines in organization to ensure smooth touch points and handovers
• Hire and onboard new talent to growing team
• Track and report on Key Performance Indicators.
• Liaise with relevant internal stakeholders quickly and effectively to resolve sales issues when they arise.
• Inspire a goal driven culture of accountability. Create a team environment that rewards achievement and consistency.
• Ensure optimal coverage of all territories at all times.
• Provide support to the team by joining high value sales meetings, handling customer escalations
What are we looking for?
• Proven Business Development experience with strong record of achievement
• Flexible to change, expresses a level of maturity related to business changes and demonstrates empathy as change relates to individuals on the team
• Strong leadership skills and ability to motivate and inspire a team and demonstrated ability to coach others to improve their performance in a fast-paced environment
• Actively seeks out feedback to drive self-improvement; applies feedback quickly with purpose
• Comfortable collaborating with cross-functional teams across the Hospitality Solutions organization
• Is an advocate for the Tripadvisor brand and represents our core values and culture
The salary range for this role is $65,000 to $90,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-MM1 Show more details...
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