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Trustwave Holdings
Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. With a comprehensive portfolio of professional services, managed security services, cloud and hybrid offerings, Trustwave enables businesses to transform the way they manage their information security and compliance programs. Utilizing the power of the cloud, Trustwave delivers automated, efficient and cost-effective threat and data protection solutions, backed by a team of security experts and researchers. Trustwave helps businesses fight cybercrime, protect data and reduce security risk, while remaining compliant with relevant regulations.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityLondon, England
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Latitude\Longitude51.5164 / -0.093 Google Map
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Traffic rank#3,537 Site Rank
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Site age24 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Founded1995
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HeadquartersChicago, Illinois,United States
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Key peopleEric Harmon, CEO
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Number of employees1,600+
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ParentSingtel
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Trade nameTrustwave
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Area servedWorldwide (Customers in 96 countries)
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RevenueUS $216 million (2014)
Traffic rank
#3,537
#3,537
Site age
24 yrs
24 yrs
Location
United States
United States
Popular Questions for Trustwave Holdings
Newest job postings for Trustwave Holdings
via LinkedIn
posted_at: 13 hours agoschedule_type: Full-timework_from_home: 1
About Trustwave
Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you... can learn alongside the best, make a personal impact
About Trustwave
Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you... can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.
As a recognized global cyber defender that stops cyber threats all day, every day – we enable our clients to conduct their business, securely.
Trustwave detects threats that others can’t see, enabling us to respond quickly and protect our clients from the devastating impact of cyberattacks. We leverage our world-class team of security consultants, threat hunters and researchers, and our market-leading security operations platform, to relentlessly identify and isolate threats with the right telemetry at the right time for the right response.
Trustwave is a leader in managed detection and response (MDR), managed security services (MSS), consulting and professional services, database security, and email security. Our elite Trustwave SpiderLabs team provides award-winning threat research and intelligence, which is infused into Trustwave services and products to fortify cyber resilience in the age of advanced threats.
The Commercial Account Executive at Trustwave will guide prospective and existing customers through their evaluation of our growing solution set. This CAE will design and execute new business, cross-sell and up-sell strategies to drive revenue within the Commercial territory segment (employee size: 1-999). The CAE will partner closely with Sales Engineers, Marketing and Product Specialists to drive the growth and ensure the success of our customer base.
Essential Duties and Responsibilities:
• Use insights and a consultative selling approach to teach prospective and existing customers about increasing their overall Cyber Security Maturity Portfolio; challenge them to reduce their business risk; assist them in implementing security protocols that evolve as their business evolves.
• Effectively design and execute a business plan, territory plan, account plans and opportunity plans to maximize revenue within assigned selling patch
• Successfully manage sales opportunities through all stages of the sales cycle, from prospecting to closing of the opportunity’s
• Demonstrate subject matter expertise on all Trustwave solutions and services. Understand and communicate the business value and ROI of our solutions.
• Engage prospects and customers in dialogues related to business process and growth, including their planned and potential needs
• Successfully leverage resources within the Trustwave team; Engage leadership to determine the strategy and methods to ensure success across the entire assigned market segment; Leverage our partner ecosystem to surround and grow deals
• Exceed monthly and quarterly sales KPIs and quotas
• Execute detailed product presentations and demonstrations of our Cyber Security Solutions Suite to C-level executives and decision makers
• Travel to territory for on-site meetings, QBRs, and industry events when needed
• Leverage our CRM Salesforce.com and other tools to track the success of each program and opportunity
Qualifications
Prior successful B2B technology sales experience, preferably in the Cyber Security, High Tech or SaaS industry (ideally 5+ years’ or equivalent)
• Excellent sales and presentation skills both in person and via phone, email, and web-conference
• Ability to articulate complex technology concepts to a technical and non-technical audience
• Superb listening skills. You must understand objections and overcome them by turning skeptics into enthusiastic new customers and brand ambassadors
• Ability to successfully leverage resources and take initiative. The most successful Trustwave sellers are the ones who stop at nothing to achieve success no matter the circumstance
• Consistent track record of over achievement of quota and revenue goals in a fast-paced, innovative environment
• Collaborative approach; ability to prioritize the team over oneself
• Experience with CRM systems, preferably Salesforce.com
A high school diploma or equivalent is required; a college or university degree is a plus.
This is a remote opportunity open to anyone legally authorized to work in the (country name). Guided by our flexible workplace philosophy, Moments That Matter, people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.
Trustwave is an Equal Opportunity Employer. We're committed to treating everyone with respect, one of our core TRUST Values, and strive to create a culture that empowers all Trustees to be their best, most authentic selves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid Show more details...
Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you... can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.
As a recognized global cyber defender that stops cyber threats all day, every day – we enable our clients to conduct their business, securely.
Trustwave detects threats that others can’t see, enabling us to respond quickly and protect our clients from the devastating impact of cyberattacks. We leverage our world-class team of security consultants, threat hunters and researchers, and our market-leading security operations platform, to relentlessly identify and isolate threats with the right telemetry at the right time for the right response.
Trustwave is a leader in managed detection and response (MDR), managed security services (MSS), consulting and professional services, database security, and email security. Our elite Trustwave SpiderLabs team provides award-winning threat research and intelligence, which is infused into Trustwave services and products to fortify cyber resilience in the age of advanced threats.
The Commercial Account Executive at Trustwave will guide prospective and existing customers through their evaluation of our growing solution set. This CAE will design and execute new business, cross-sell and up-sell strategies to drive revenue within the Commercial territory segment (employee size: 1-999). The CAE will partner closely with Sales Engineers, Marketing and Product Specialists to drive the growth and ensure the success of our customer base.
Essential Duties and Responsibilities:
• Use insights and a consultative selling approach to teach prospective and existing customers about increasing their overall Cyber Security Maturity Portfolio; challenge them to reduce their business risk; assist them in implementing security protocols that evolve as their business evolves.
• Effectively design and execute a business plan, territory plan, account plans and opportunity plans to maximize revenue within assigned selling patch
• Successfully manage sales opportunities through all stages of the sales cycle, from prospecting to closing of the opportunity’s
• Demonstrate subject matter expertise on all Trustwave solutions and services. Understand and communicate the business value and ROI of our solutions.
• Engage prospects and customers in dialogues related to business process and growth, including their planned and potential needs
• Successfully leverage resources within the Trustwave team; Engage leadership to determine the strategy and methods to ensure success across the entire assigned market segment; Leverage our partner ecosystem to surround and grow deals
• Exceed monthly and quarterly sales KPIs and quotas
• Execute detailed product presentations and demonstrations of our Cyber Security Solutions Suite to C-level executives and decision makers
• Travel to territory for on-site meetings, QBRs, and industry events when needed
• Leverage our CRM Salesforce.com and other tools to track the success of each program and opportunity
Qualifications
Prior successful B2B technology sales experience, preferably in the Cyber Security, High Tech or SaaS industry (ideally 5+ years’ or equivalent)
• Excellent sales and presentation skills both in person and via phone, email, and web-conference
• Ability to articulate complex technology concepts to a technical and non-technical audience
• Superb listening skills. You must understand objections and overcome them by turning skeptics into enthusiastic new customers and brand ambassadors
• Ability to successfully leverage resources and take initiative. The most successful Trustwave sellers are the ones who stop at nothing to achieve success no matter the circumstance
• Consistent track record of over achievement of quota and revenue goals in a fast-paced, innovative environment
• Collaborative approach; ability to prioritize the team over oneself
• Experience with CRM systems, preferably Salesforce.com
A high school diploma or equivalent is required; a college or university degree is a plus.
This is a remote opportunity open to anyone legally authorized to work in the (country name). Guided by our flexible workplace philosophy, Moments That Matter, people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.
Trustwave is an Equal Opportunity Employer. We're committed to treating everyone with respect, one of our core TRUST Values, and strive to create a culture that empowers all Trustees to be their best, most authentic selves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid Show more details...
via Colorado Jobs - Tarta.ai
posted_at: 3 days agoschedule_type: Full-time
About Trustwave
Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you... can learn alongside the best, make a personal impact
About Trustwave
Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you... can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.
A Cyber Threat Engineer is a member of the Threat Detection and Response (TDR) team within Trustwave Managed Security Services (MSS). This team specifically will act as the monitoring and response extension of a Digital Forensics and Incident Response Services (DFIR) team to provide 24/7 monitoring. In addition to possessing technical knowledge, a Threat Engineer interacts extensively with customers and partners using polite professional etiquette and serves as a technical point of escalation within TDR.
Cyber Threat Engineers perform the following duties:
• Analyze escalated, complex cases involving a pattern of security events from endpoint detection and response technologies.
• Resolve intractable technical problems within managed security solutions as part of a sustained improvement project.
• Create, improve, and document processes for the management and monitoring of security solutions.
• Tune devices for blocking and reporting based on customer business need.
• Baseline threat detection devices for complex and potentially breached customer environments.
• Test and improve endpoint detection, protection, and response policies.
• Take responsibility for customer satisfaction and overall success of managed services.
• Timely respond to questions and concerns of the DFIR and client security teams concerning incident investigation and response.
• Adhere to policies, procedures, and security best practices.
• Resolve problems independently and understand appropriate documentation and escalation procedures.
• Perform rotating on-call duties (nights/weekend rotations).
• Act as a mentor and escalation point for analysts within the Threat Detection and Response team.
Skills & Knowledge Requirements:
Must have intermediate skills/knowledge in some of the following:
• Cyber investigation and incident handling best practices
• Endpoint Detection and Response
• Unix/Linux and Windows system administration
• Current exploit and remediation techniques
• Threat Hunting and Investigation
• Web Services Administration
• Log collection and analysis tools
Desired experience:
• Advanced Palo Alto Cortex XDR
• Intrusion analysis experience
• Incident handling and documentation
• Excellent customer service skills
• Excellent analytical thinking and problem-solving skills
• Strong oral and written communication skills
• Self-managed and team oriented
• Deadline and detail oriented
• Highly motivated
Required:
• English: Demonstrated Fluency
Preferred:
• Intermediate to advanced experience in Information Security related areas
• Certified in Security related Industry, Vendor or Professional Certification- GCIA, GCIH, Security+, OSCP, or CEH preferred.
• Certified in Vendor Specific Incident Handling and Investigation Certifications:
• Palo Alto Networks Systems Engineer: Cortex Associate
• Palo Alto Networks Systems Engineer: Cortex Professional
• Palo Alto Networks Certified Detection and Remediation Analyst (PCDRA)
• SentinelOne Incident Response
• Crowdstrike Certified Falcon Responder (CCFR)
Education:
We prefer college educated applicants, but at minimum, high school diploma or equivalent is required for employment.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid Show more details...
Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you... can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.
A Cyber Threat Engineer is a member of the Threat Detection and Response (TDR) team within Trustwave Managed Security Services (MSS). This team specifically will act as the monitoring and response extension of a Digital Forensics and Incident Response Services (DFIR) team to provide 24/7 monitoring. In addition to possessing technical knowledge, a Threat Engineer interacts extensively with customers and partners using polite professional etiquette and serves as a technical point of escalation within TDR.
Cyber Threat Engineers perform the following duties:
• Analyze escalated, complex cases involving a pattern of security events from endpoint detection and response technologies.
• Resolve intractable technical problems within managed security solutions as part of a sustained improvement project.
• Create, improve, and document processes for the management and monitoring of security solutions.
• Tune devices for blocking and reporting based on customer business need.
• Baseline threat detection devices for complex and potentially breached customer environments.
• Test and improve endpoint detection, protection, and response policies.
• Take responsibility for customer satisfaction and overall success of managed services.
• Timely respond to questions and concerns of the DFIR and client security teams concerning incident investigation and response.
• Adhere to policies, procedures, and security best practices.
• Resolve problems independently and understand appropriate documentation and escalation procedures.
• Perform rotating on-call duties (nights/weekend rotations).
• Act as a mentor and escalation point for analysts within the Threat Detection and Response team.
Skills & Knowledge Requirements:
Must have intermediate skills/knowledge in some of the following:
• Cyber investigation and incident handling best practices
• Endpoint Detection and Response
• Unix/Linux and Windows system administration
• Current exploit and remediation techniques
• Threat Hunting and Investigation
• Web Services Administration
• Log collection and analysis tools
Desired experience:
• Advanced Palo Alto Cortex XDR
• Intrusion analysis experience
• Incident handling and documentation
• Excellent customer service skills
• Excellent analytical thinking and problem-solving skills
• Strong oral and written communication skills
• Self-managed and team oriented
• Deadline and detail oriented
• Highly motivated
Required:
• English: Demonstrated Fluency
Preferred:
• Intermediate to advanced experience in Information Security related areas
• Certified in Security related Industry, Vendor or Professional Certification- GCIA, GCIH, Security+, OSCP, or CEH preferred.
• Certified in Vendor Specific Incident Handling and Investigation Certifications:
• Palo Alto Networks Systems Engineer: Cortex Associate
• Palo Alto Networks Systems Engineer: Cortex Professional
• Palo Alto Networks Certified Detection and Remediation Analyst (PCDRA)
• SentinelOne Incident Response
• Crowdstrike Certified Falcon Responder (CCFR)
Education:
We prefer college educated applicants, but at minimum, high school diploma or equivalent is required for employment.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid Show more details...
via The Muse
posted_at: 6 days agoschedule_type: Full-time
About Trustwave
Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you... can learn alongside the best, make a personal impact
About Trustwave
Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you... can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.
The Operations team of the Global Application Services group is looking for talented, highly motivated candidates for a technical Regional Delivery/Operations Manager role with 5+ years of IT operations management experience, escalation management experience as well as being technically savvy in cloud native technologies experience, scripting and programming knowledge, and experience managing application infrastructures on a large scale. The Operations team is the division of Engineering that manages all pre-production and production environments in delivery of client-facing applications.
Responsibilities:
• Acts as regional leader and escalation contact. Oversees the region and ensures tasks are managed effectively, incidents are managed from creation to resolution, within SLA and with no or minimal impact to business. Acts as the main contact for the issues in the region, communicates with key stakeholders, provides timely updates and proactively follows up on open tasks in the region.
• Proactively oversee the IT ecosystem for potential issues in the region and communicates appropriately.
• Own alerting & incident resolution End-to-End
• Manages the lead team of 5 Operations Engineers. Manages, motivates and develops the team, ensuring that the service levels are met. Manages resources, resource forecasts and allocation of work activities including regional/ global projects delivery.
• Drive continual service improvement via proactive activities and partnering with business stakeholders in the region.
• Employs knowledge of Linux/Unix operating systems to ensure best practices around the installation, configuration, upgrade, patching, maintenance and monitoring of production Linux servers.
• Management of private/public cloud-based environments through automation and configuration management tools.
• Constantly monitor uptime and diagnose and resolve performance issues across various platforms and products.
• Create and maintain documentation as it relates to systems design, configuration, support, and processes.
Technical Qualifications:
The ideal candidate has also 4+ years of hands-on experience of applicable products and tools and can demonstrate working knowledge of the following areas:
• Operation and Management of native components on public cloud platforms such as AWS and Azure.
• Automation techniques and tools through scripting languages (Bash, Python, etc.), configuration management systems (Ansible, Puppet, etc.), and infrastructure tools (Terraform, Foreman/Katello, etc.)
• Docker container-based infrastructure technologies and tools such as service discovery (etcd, Consul), service meshes (Istio, Envoy, etc.), and schedulers (Kubernetes, ECS, Nomad, etc.)
• Installation, configuration and maintenance of Red Hat, Centos, and other Linux distributions preferably at a large scale.
• Demonstrated experience in the support, monitoring and capacity planning of resources in production environments.
• Highly available and secure systems/environments.
• A high school diploma or equivalent is required; a college or university degree is a plus.
Additional desirable experience and skills in the following areas:
• Ability to plan, coordinate, and manage multiple priorities at the same time.
• Excellent verbal & written communication & presentation skills with specific Ability to work with multi-functional teams for complaint investigation, root cause analysis, and implementation of corrective/preventative actions.
• Knowledge of reporting solutions and experience in preparing custom reports as requested by the management.
• Experience managing the team to deliver daily operational tasks assigned.
• Experience handling major incidents and customer escalations.
• Migration of on-premises infrastructures to a public cloud.
• Big data technologies (Elasticsearch, Hadoop, kafka, NiFi, etc.)
• Networking concepts (routes, subnets, ports, firewalls, etc.) and tools.
• Security concepts and tools.
• Performance monitoring and log management systems (CloudWatch, Prometheus, Grafana, CloudTrail, ELK stack, etc.)
• Programming experience in Java.
General skills:
• A passion for uptime and security.
• Forward thinking and keeping up with current paradigms and technologies.
• Ability to work with development teams and synthesize infrastructure requirements from application needs.
• Ability to successfully balance multiple simultaneous demands and self-adjust to meet shifting priorities.
• Excellent English oral and written communication skills
• Willingness to occasionally work scheduled night/weekend times, and to participate in off-hours on-call schedule.
• Familiarity with the security industry is desirable but not required.
• Ability to handle stakeholder communication and to communicate technical issues to technical and non-technical stakeholders.
• High level of proactiveness and coming up with initiatives to propose and lead improvements.
This is a remote opportunity open to anyone legally authorized to work in the United States. Guided by our flexible workplace philosophy, Moments That Matter, people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.
Trustwave is an Equal Opportunity Employer. We're committed to treating everyone with respect, one of our core TRUST Values, and strive to create a culture that empowers all Trustees to be their best, most authentic selves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid Show more details...
Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you... can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.
The Operations team of the Global Application Services group is looking for talented, highly motivated candidates for a technical Regional Delivery/Operations Manager role with 5+ years of IT operations management experience, escalation management experience as well as being technically savvy in cloud native technologies experience, scripting and programming knowledge, and experience managing application infrastructures on a large scale. The Operations team is the division of Engineering that manages all pre-production and production environments in delivery of client-facing applications.
Responsibilities:
• Acts as regional leader and escalation contact. Oversees the region and ensures tasks are managed effectively, incidents are managed from creation to resolution, within SLA and with no or minimal impact to business. Acts as the main contact for the issues in the region, communicates with key stakeholders, provides timely updates and proactively follows up on open tasks in the region.
• Proactively oversee the IT ecosystem for potential issues in the region and communicates appropriately.
• Own alerting & incident resolution End-to-End
• Manages the lead team of 5 Operations Engineers. Manages, motivates and develops the team, ensuring that the service levels are met. Manages resources, resource forecasts and allocation of work activities including regional/ global projects delivery.
• Drive continual service improvement via proactive activities and partnering with business stakeholders in the region.
• Employs knowledge of Linux/Unix operating systems to ensure best practices around the installation, configuration, upgrade, patching, maintenance and monitoring of production Linux servers.
• Management of private/public cloud-based environments through automation and configuration management tools.
• Constantly monitor uptime and diagnose and resolve performance issues across various platforms and products.
• Create and maintain documentation as it relates to systems design, configuration, support, and processes.
Technical Qualifications:
The ideal candidate has also 4+ years of hands-on experience of applicable products and tools and can demonstrate working knowledge of the following areas:
• Operation and Management of native components on public cloud platforms such as AWS and Azure.
• Automation techniques and tools through scripting languages (Bash, Python, etc.), configuration management systems (Ansible, Puppet, etc.), and infrastructure tools (Terraform, Foreman/Katello, etc.)
• Docker container-based infrastructure technologies and tools such as service discovery (etcd, Consul), service meshes (Istio, Envoy, etc.), and schedulers (Kubernetes, ECS, Nomad, etc.)
• Installation, configuration and maintenance of Red Hat, Centos, and other Linux distributions preferably at a large scale.
• Demonstrated experience in the support, monitoring and capacity planning of resources in production environments.
• Highly available and secure systems/environments.
• A high school diploma or equivalent is required; a college or university degree is a plus.
Additional desirable experience and skills in the following areas:
• Ability to plan, coordinate, and manage multiple priorities at the same time.
• Excellent verbal & written communication & presentation skills with specific Ability to work with multi-functional teams for complaint investigation, root cause analysis, and implementation of corrective/preventative actions.
• Knowledge of reporting solutions and experience in preparing custom reports as requested by the management.
• Experience managing the team to deliver daily operational tasks assigned.
• Experience handling major incidents and customer escalations.
• Migration of on-premises infrastructures to a public cloud.
• Big data technologies (Elasticsearch, Hadoop, kafka, NiFi, etc.)
• Networking concepts (routes, subnets, ports, firewalls, etc.) and tools.
• Security concepts and tools.
• Performance monitoring and log management systems (CloudWatch, Prometheus, Grafana, CloudTrail, ELK stack, etc.)
• Programming experience in Java.
General skills:
• A passion for uptime and security.
• Forward thinking and keeping up with current paradigms and technologies.
• Ability to work with development teams and synthesize infrastructure requirements from application needs.
• Ability to successfully balance multiple simultaneous demands and self-adjust to meet shifting priorities.
• Excellent English oral and written communication skills
• Willingness to occasionally work scheduled night/weekend times, and to participate in off-hours on-call schedule.
• Familiarity with the security industry is desirable but not required.
• Ability to handle stakeholder communication and to communicate technical issues to technical and non-technical stakeholders.
• High level of proactiveness and coming up with initiatives to propose and lead improvements.
This is a remote opportunity open to anyone legally authorized to work in the United States. Guided by our flexible workplace philosophy, Moments That Matter, people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.
Trustwave is an Equal Opportunity Employer. We're committed to treating everyone with respect, one of our core TRUST Values, and strive to create a culture that empowers all Trustees to be their best, most authentic selves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid Show more details...
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