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via Tarta.ai
schedule_type: Full-time
Job Description
Role Summary...
We are looking for highly motivated, customer-centric individuals with a passion for technology to drive brand-wide improvements. This is a unique customer support role that involves a dynamic mix of hands-on product testing, pre-sales support, post-sales support, and proposing new UI/UX changes to reduce incoming support volume.
In an effort to rethink the IT industry, we want our technology to be accessible to
Job Description
Role Summary...
We are looking for highly motivated, customer-centric individuals with a passion for technology to drive brand-wide improvements. This is a unique customer support role that involves a dynamic mix of hands-on product testing, pre-sales support, post-sales support, and proposing new UI/UX changes to reduce incoming support volume.
In an effort to rethink the IT industry, we want our technology to be accessible to everyone without the need for support and consultation from certified experts . As such, this role will focus heavily on leveraging incoming support requests to identify opportunities for improvement. This may consist of suggesting mechanical design changes to solve common deployment challenges, resolving customer confusion or perceived dead-ends via intuitive UI/UX messaging, or optimizing website/store content to provide important pre-sales education.
We do not expect applicants to have deep knowledge of networking nor the UniFi platform, however we expect candidates to be self-driven and excited to learn about our products selling points and major applications to ensure we can pinpoint areas that can be made more user-friendly.
Check out ui.com for more information on our company and products.
Description
In this role, you will be expected to:
• Be the first point of contact for our users, meeting each with a personalized action plan that not only resolves their issue, but provides a larger context of its origin and impact. We strive to ensure that each user leaves their support interaction with a deeper understanding of their own technology.
• Explain the UniFi ecosystem to customers and assist with basic product selection.
• Provide post-sales support for designated products: Wireless Technologies, Routing & Switching, Security & VPNs, Security Cameras, VoIP Phones, and Door Access Systems.
• Perform hands-on testing with provided homelab equipment to identify potential UX dead-ends, reproduce known ones, and use insights from each to propose areas of improvement.
• Work with key stakeholders to implement and perfect proposed improvements.
• Stay up to date on the latest Ubiquiti products and features, particularly those receiving a lot of attention and feedback on various social media platforms.
Role Requirements
• A passion for technology and an eye for detail
• Strong written and verbal communication skills
• Comfort working in a very dynamic, fast-paced environment
• The ability to take initiative and work independently on multiple objectives simultaneously
• Excellent judgment when evaluating the things that influence a good customer or user experience.
Ideal Education and Experience
• A background demonstrating an interest in technology and an ability to get hands-on.
• A proven ability to successfully interact with customers.
Powered by JazzHR
3F2UqPnnpW Show more details...
Role Summary...
We are looking for highly motivated, customer-centric individuals with a passion for technology to drive brand-wide improvements. This is a unique customer support role that involves a dynamic mix of hands-on product testing, pre-sales support, post-sales support, and proposing new UI/UX changes to reduce incoming support volume.
In an effort to rethink the IT industry, we want our technology to be accessible to everyone without the need for support and consultation from certified experts . As such, this role will focus heavily on leveraging incoming support requests to identify opportunities for improvement. This may consist of suggesting mechanical design changes to solve common deployment challenges, resolving customer confusion or perceived dead-ends via intuitive UI/UX messaging, or optimizing website/store content to provide important pre-sales education.
We do not expect applicants to have deep knowledge of networking nor the UniFi platform, however we expect candidates to be self-driven and excited to learn about our products selling points and major applications to ensure we can pinpoint areas that can be made more user-friendly.
Check out ui.com for more information on our company and products.
Description
In this role, you will be expected to:
• Be the first point of contact for our users, meeting each with a personalized action plan that not only resolves their issue, but provides a larger context of its origin and impact. We strive to ensure that each user leaves their support interaction with a deeper understanding of their own technology.
• Explain the UniFi ecosystem to customers and assist with basic product selection.
• Provide post-sales support for designated products: Wireless Technologies, Routing & Switching, Security & VPNs, Security Cameras, VoIP Phones, and Door Access Systems.
• Perform hands-on testing with provided homelab equipment to identify potential UX dead-ends, reproduce known ones, and use insights from each to propose areas of improvement.
• Work with key stakeholders to implement and perfect proposed improvements.
• Stay up to date on the latest Ubiquiti products and features, particularly those receiving a lot of attention and feedback on various social media platforms.
Role Requirements
• A passion for technology and an eye for detail
• Strong written and verbal communication skills
• Comfort working in a very dynamic, fast-paced environment
• The ability to take initiative and work independently on multiple objectives simultaneously
• Excellent judgment when evaluating the things that influence a good customer or user experience.
Ideal Education and Experience
• A background demonstrating an interest in technology and an ability to get hands-on.
• A proven ability to successfully interact with customers.
Powered by JazzHR
3F2UqPnnpW Show more details...
via JobAps
posted_at: 13 days agoschedule_type: Full-time
Introduction
The Maryland Department of Labor is accepting applications from qualified candidates for the position of UI Professional IX with the functioning title of UI Telecom Project Manager of the Division of Unemployment Insurance. ...
This is a Management Service position and serves at the pleasure of the Appointing Authority.
GRADE
20
LOCATION OF POSITION
1100 North Eutaw Street, Baltimore, Maryland 21202
Main Purpose of Job
The purpose
Introduction
The Maryland Department of Labor is accepting applications from qualified candidates for the position of UI Professional IX with the functioning title of UI Telecom Project Manager of the Division of Unemployment Insurance. ...
This is a Management Service position and serves at the pleasure of the Appointing Authority.
GRADE
20
LOCATION OF POSITION
1100 North Eutaw Street, Baltimore, Maryland 21202
Main Purpose of Job
The purpose of this
position is to serve as the Maryland Unemployment Insurance as the UI Project
Manager to assist in executing the mission of the Maryland Department of Labor
and achieving the agency's goals through the administration and support of
Unemployment Insurance communication systems; telecommunication reporting.
POSITION DUTIES
Duties of this position include, but are not limited to:
Provide
Excellent Customer Service, Administer and support business and public facing
telecommunication systems for the Division of Unemployment Insurance for both
internal and external customers statewide. Manages and oversee the divisions’
phone severs/ systems, voicemail, automated call distribution systems, and
associated applications.
The Project Manager will provide
direction to staff; collaborate with MD DoIT and other internal units in the
development and implementation of telecom plans; and provide technical advice and
guidance to lower level staff.
Leads unit in delivering innovative
solutions and excellent customer service.
Act as the project manager for small
to mid-size projects involving telecom.
Support all aspects of the existing
PBX( monitors each sites
PBX daily to diagnose any supplementary, minor or major alarms and take proper
action), and call centers including administration of the IVRs, Automated Call Distribution software (ACD)
routing, hard phones, telephone applications, trunking, dial plans, software,
and hardware upgrades.
Identify the requirements of current
system and determine the cost of equipment, devices and services to maintain
the system.
Oversees and manage the divisions Global Navigator (GNAV) Infotrel
(divisions call accounting system). Monitors
and ensures security policies are followed when handling all telecommunications
equipment. Ensures that all telecommunications equipment meets agreed backup
and disaster recovery needs, and all processes are regularly tested.
Tracks and reports on metrics to show
compliance with established service level agreements (SLAs). Authors, reviews, and edits an RFPs.
Identifying
all mandatory requirements, deliverables and milestones resulting in a
completed RFP to publish.
Identifies
process improvement opportunities, through increased use of application
programming interfaces (APIs), mobile applications, improved knowledge and data
management, and new technologies.
Authors,
reviews, and edits RFP document to ensure that it conforms to and in compliance
with the State template and methodology.
MINIMUM QUALIFICATIONS
Education: A Bachelor’s degree from an accredited college or university.
Experience: Eight years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program.
Note: Candidates may substitute additional experience in unemployment insurance as defined above for the required education at the rate of one year of experience for one year of education, for up to four years of the required education.
SELECTIVE QUALIFICATIONS
Please read the job announcement in its entirety before applying for this recruitment, Applications must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.
Two years of experience proficient knowledge and hands-on experience working on
carrier-based telecommunication systems, unified communications, and VOIP.
Two years of
experience writing, reviewing, and editing of RFPs.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Highly organized with a strong problem-solving
aptitude and meticulous attention to detail. Must be able to successfully
lead, manage and mentor a team that contributes to multiple projects and
clients while collaborating directly with internal customers, other
agencies and third parties proven ability to effectively manage
fluctuating workloads.
Proficient in Microsoft Office (including Project
Management), Visio and using other data analysis software.
Has strong communications skills both written and
verbal particularly the ability to communicate technical information to
non-technical audiences.
PMI PMP certified.
SPECIAL REQUIREMENTS
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. *Resumes are not acceptable and not considered in the selection process*
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
• **Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.
If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may submit via email to felicia.ransome@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications, required documentation, and any required addendums may be mailed to:
MDOL Office of Human Resources
Attn: UI Professional IX (UI Telecom Project Mgr. #23-001158-0001)FR
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201
The MD State Application Form can be found online
Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status Show more details...
The Maryland Department of Labor is accepting applications from qualified candidates for the position of UI Professional IX with the functioning title of UI Telecom Project Manager of the Division of Unemployment Insurance. ...
This is a Management Service position and serves at the pleasure of the Appointing Authority.
GRADE
20
LOCATION OF POSITION
1100 North Eutaw Street, Baltimore, Maryland 21202
Main Purpose of Job
The purpose of this
position is to serve as the Maryland Unemployment Insurance as the UI Project
Manager to assist in executing the mission of the Maryland Department of Labor
and achieving the agency's goals through the administration and support of
Unemployment Insurance communication systems; telecommunication reporting.
POSITION DUTIES
Duties of this position include, but are not limited to:
Provide
Excellent Customer Service, Administer and support business and public facing
telecommunication systems for the Division of Unemployment Insurance for both
internal and external customers statewide. Manages and oversee the divisions’
phone severs/ systems, voicemail, automated call distribution systems, and
associated applications.
The Project Manager will provide
direction to staff; collaborate with MD DoIT and other internal units in the
development and implementation of telecom plans; and provide technical advice and
guidance to lower level staff.
Leads unit in delivering innovative
solutions and excellent customer service.
Act as the project manager for small
to mid-size projects involving telecom.
Support all aspects of the existing
PBX( monitors each sites
PBX daily to diagnose any supplementary, minor or major alarms and take proper
action), and call centers including administration of the IVRs, Automated Call Distribution software (ACD)
routing, hard phones, telephone applications, trunking, dial plans, software,
and hardware upgrades.
Identify the requirements of current
system and determine the cost of equipment, devices and services to maintain
the system.
Oversees and manage the divisions Global Navigator (GNAV) Infotrel
(divisions call accounting system). Monitors
and ensures security policies are followed when handling all telecommunications
equipment. Ensures that all telecommunications equipment meets agreed backup
and disaster recovery needs, and all processes are regularly tested.
Tracks and reports on metrics to show
compliance with established service level agreements (SLAs). Authors, reviews, and edits an RFPs.
Identifying
all mandatory requirements, deliverables and milestones resulting in a
completed RFP to publish.
Identifies
process improvement opportunities, through increased use of application
programming interfaces (APIs), mobile applications, improved knowledge and data
management, and new technologies.
Authors,
reviews, and edits RFP document to ensure that it conforms to and in compliance
with the State template and methodology.
MINIMUM QUALIFICATIONS
Education: A Bachelor’s degree from an accredited college or university.
Experience: Eight years of experience supervising staff in a public or private agency related to rendering and/or determining eligibility for a Human Service Program.
Note: Candidates may substitute additional experience in unemployment insurance as defined above for the required education at the rate of one year of experience for one year of education, for up to four years of the required education.
SELECTIVE QUALIFICATIONS
Please read the job announcement in its entirety before applying for this recruitment, Applications must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.
Two years of experience proficient knowledge and hands-on experience working on
carrier-based telecommunication systems, unified communications, and VOIP.
Two years of
experience writing, reviewing, and editing of RFPs.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Highly organized with a strong problem-solving
aptitude and meticulous attention to detail. Must be able to successfully
lead, manage and mentor a team that contributes to multiple projects and
clients while collaborating directly with internal customers, other
agencies and third parties proven ability to effectively manage
fluctuating workloads.
Proficient in Microsoft Office (including Project
Management), Visio and using other data analysis software.
Has strong communications skills both written and
verbal particularly the ability to communicate technical information to
non-technical audiences.
PMI PMP certified.
SPECIAL REQUIREMENTS
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. *Resumes are not acceptable and not considered in the selection process*
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
• **Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.
If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may submit via email to felicia.ransome@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications, required documentation, and any required addendums may be mailed to:
MDOL Office of Human Resources
Attn: UI Professional IX (UI Telecom Project Mgr. #23-001158-0001)FR
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201
The MD State Application Form can be found online
Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status Show more details...
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