Most recent job postings at upgrade
via ZipRecruiter posted_at: 16 days agoschedule_type: Full-timesalary: 24 an hour
About the Role: Our Verifications team is hiring for Entry Level Underwriter. We are looking for detailed oriented individuals to assist our customers with the loan application process. Our Entry Level Underwriters are responsible for the accurate review, processing and decisioning of applicant loans. In this position, you would spend your day reviewing financial and identifying documents... assisting applicants over the phone, gather additional About the Role:

Our Verifications team is hiring for Entry Level Underwriter. We are looking for detailed oriented individuals to assist our customers with the loan application process. Our Entry Level Underwriters are responsible for the accurate review, processing and decisioning of applicant loans. In this position, you would spend your day reviewing financial and identifying documents... assisting applicants over the phone, gather additional documents and following up with applicants to verify financial information to decision the loan application. This is a dynamic role partnering with our customers to provide a best in class experience.

Pay: $24.00 per hour

What You'll Do:
• Maintain high quality while processing large numbers of personal consumer loan applications
• Provide excellent customer service to inbound and outbound calls
• Answer customer service request via an internal communication system
• Be an expert on our product and processes
• Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
• Review financial documents submitted by the borrower
• Verify and calculate customer income
• Detect suspicious and fraudulent loan applications
• Meet and/or exceed production, quality, and customer service goals

What We Look For:
• 1+ years of experience in banking, financial services and/or related industry
• Previous contact center experience
• College degree preferred
• Ability to calculate financial information accurately
• Strong problem solving and analytical skills
• High level of integrity
• Team oriented mindset
• Ability to thrive in a changing and fast-paced environment
• Excellent verbal and written communication skills
• Detail oriented
• Proficient with Google Workspace: Gmail, Sheets, Docs

Nice to Have:
• Knowledge of Zendesk or other CRM applications is a plus

What We Offer You:
• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages
COVID-19:
Our office space exceeds OSHA and CDC guidelines for workspaces amidst COVID-19. This is an in office job and work from home is not regularly offered.

Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com.Personal Information Upgrade Collects:Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of recruitment, job application, or interview process. Purposes for Collecting Personal Information:To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations
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via Wellfound schedule_type: Full-timework_from_home: 1
Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility... of a credit card with the low cost of an installment Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility... of a credit card with the low cost of an installment loan helps us redefine banking.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, “Best Engineering Team" and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

This is a remote position based in the United States.

What You'll Do:
• Build a resilient, secure, and efficient cloud based platform.
• Automate deployment, monitoring, management and incident response.
• Monitor and troubleshoot platform issues.
• Build and scale the technology infrastructure to meet rapidly increasing demand.
• Manage cross-functional requirements working with various company stakeholders.
• Collaborate with Development and QA to bring new features and services into production.
• Develop and improve operational practices and procedures.

What We Look For:
• 5+ years of relevant experience.
• In-depth knowledge of AWS services and hands-on experience in AWS provisioning.
• Experience with Kubernetes (1.20+) and containerized applications.
• Understanding of microservices architecture and debugging/investigation techniques.
• Strong understanding of systems, networking and troubleshooting techniques.
• Experience in automated build pipeline, continuous integration and continuous deployment.
• Knowledge of cloud monitoring, logging and cost management tools.
• Strong programming/scripting knowledge - Python, Go, Helm.
• Ability to operate in an agile, entrepreneurial start-up environment.
• AWS certification is a plus.
• Experience with other IaaS platforms is a plus.

Our Tech Stack:
• Monitoring: Prometheus, Grafana, OpenTracing/OpenTelemetry.
• Infrastructure as code: Terraform, Ansible.
• CD: GitOps, ArgoCD, ArgoRollouts.
• CI: Jenkins.
• Optional: Java, Groovy.
• AWS: EKS, ECR, EC2, LB, route53, ElasticSearch, Shield, WAF

What We Offer You:
• Competitive salary and stock option plan.
• 100% paid coverage of medical, dental and vision insurance.
• 401(k) company match program.
• Unlimited vacation.
• Learning stipend for personal growth and development.
• Paid parental leave.
• Health and wellness initiatives.

Upgrade focuses on Financial Services, Credit, Consumer Lending, and Fin Tech. Their company has offices in San Francisco Bay Area, Phoenix, and Montreal. They have a very large team that's between 1001-5000 employees. To date, Upgrade has raised $202M of funding; their latest round was closed on June 2020.

You can view their website at http://www.upgrade.com/ or find them on Facebook and LinkedIn
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via Glassdoor posted_at: 19 days agoschedule_type: Full-timesalary: 170K–195K a year
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America. We have delivered over $21 billion in affordable and responsible credit over the last 5 years. The... company is backed by some of the most prominent technology Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America. We have delivered over $21 billion in affordable and responsible credit over the last 5 years. The... company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1500 talented and dedicated professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

Upgrade is seeking a passionate, experienced product marketing leader to join our talented Marketing team. Reporting to the Sr. Director, Growth Marketing, you'll have the opportunity to make an immediate impact across our mobile banking products. We're on a mission to offer the most innovative, consumer friendly experience in mobile banking.

You will develop and execute messaging and positioning across our consumer marketing touch points to ensure our unique value proposition (UVP) is clear and compelling. You will conduct research and keep track of the competitive landscape, launch tests and campaigns to help customers reach key milestones, and launch cross-promotion strategies to introduce customers to our other beneficial products.

This is a hybrid position based in our San Francisco office (in office Tuesdays & Thursdays).

What You'll Do:
• Develop first-class messaging and positioning across consumer touch points including product pages, product UX elements, app stores, and lifecycle campaigns
• Launch ongoing tests to help customers reach key milestones and maximize their benefits
• Track the competitive landscape closely to develop our positioning strategy
• Develop innovative, data-driven strategies to cross-promote other Upgrade products
• Leverage advanced technology including Push Notifications, SMS, MMP, Deep Linking
• Partner closely with Marketing, Design, Product, Operations, Legal, and Compliance
• Conduct analyses on experiments and program performance to inform decision making
• Partner with Analytics team on reporting and key insights, present to leadership

What We Look For:
• 4+ years of experience in Product Marketing or similar role
• Demonstrated experience with writing copy for key marketing and product touch points
• Experience launching and managing data driven experiments from inception to completion or rollout
• Analytical mindset and approach to problem solving. Ability to use engagement data to drive strategy and decisions
• Demonstrated ability to collaborate across teams and functions
• Proven success in handling the ambiguity of a fast-paced, continuously evolving environment
• Project management skills: ability to prioritize high impact activities and keep multiple projects moving forward
• Sound judgment with excellent written, analytic, and communication skills and the ability to work on projects with autonomy

What We Offer You:
• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

The compensation range of this position in San Francisco, CA is USD $170,000 - $195,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

Upgrade has different base pay ranges for different work locations within the United States and Canada, which allows us to pay employees competitively and consistently in different geographic markets. The range could vary depending on what ultimately is determined to be the candidate's primary work location.

#BI-Hybrid

Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com.

Personal Information Upgrade Collects:

Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of recruitment, job application, or interview process.

Purposes for Collecting Personal Information:

To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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via Indeed schedule_type: Full-timesalary: 180K–205K a year
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America. We have delivered over $21 billion in affordable and responsible credit over the last 5 years. The... company is backed by some of the most prominent technology Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America. We have delivered over $21 billion in affordable and responsible credit over the last 5 years. The... company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1500 talented and dedicated professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

The Director, HRIS is responsible for leading our HRIS team. This position will play a lead role in the development, implementation, management, support and maintenance of Upgrade's HRIS. The job will report to the Chief Financial Officer who also leads People Operations at the Company. This will be a senior level individual contributor role with high visibility and responsibility, so we are looking for someone who is comfortable with not only rolling up their sleeves but also with communicating across a diverse set of stakeholders including the senior most executives at the company.

What You'll Do:
• Lead the development, implementation, management, support and maintenance of Upgrade's people systems and processes
• Partner with People Operations team and business leaders to manage and prioritize roadmap for Workday
• Establish integrations across systems are functional and optimized for business processes
• Analyze the impact of development initiatives and define key metrics for success
• Partner with the product and technology organization to ensure information security standards and protocols in the company's systems

What We Look For:
• 10+ years of HR systems experience with a minimum of 5 years of experience in Workday configurations and applications
• Experience with HR systems for large operations teams with a significant non-exempt population
• Experience with third party APIs & solutions integration
• Strong technical aptitude in enterprise/ERP systems
• Ability to lead and resolve questions and conflicts across organizational stakeholders

What We Offer You:
• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

The compensation range of this position in San Francisco, CA is USD $180,000 - $205,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

#
BI-Hybrid

Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com.

Personal Information Upgrade Collects:

Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of recruitment, job application, or interview process.

Purposes for Collecting Personal Information:

To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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via Indeed schedule_type: Full-timesalary: 210K–250K a year
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America. We have delivered over $21 billion in affordable and responsible credit over the last 5 years. The... company is backed by some of the most prominent technology Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America. We have delivered over $21 billion in affordable and responsible credit over the last 5 years. The... company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1500 talented and dedicated professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

We are looking for our new Communications Director, a newly established position. As Communications Director, you will be crafting the company's external and internal overall messaging and positioning in line with the company's brand and values. This position is based in San Francisco and reports directly to the CEO.

What You'll Do:
• Establish and drive the company's communication strategy in collaboration with the CEO
• Manage media relations, develop contacts with media and key influencers
• Prepare and manage communications material
• Help maintain brand integrity across all channels
• Help reinforce company culture through effective internal corporate communication
• Assist in the creation of content in various formats

What We Look For:
• Outstanding strategic and communications skills
• Ability to translate a set of company values and brand attributes into corporate messaging, and to distill them clearly to different audiences
• Experience interacting with press, preferably in the fintech or tech sector
• Existing press relationships
• Experience with internal communications a plus

What We Offer You:
• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

The compensation range of this position in San Francisco, CA is USD $210,000 - $250,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience. Upgrade has different base pay ranges for different work locations within the United States and Canada, which allows us to pay employees competitively and consistently in different geographic markets. The range could vary depending on what ultimately is determined to be the candidate's primary work location.

#
BI-Hybrid

Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com.

Personal Information Upgrade Collects:

Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of recruitment, job application, or interview process.

Purposes for Collecting Personal Information:

To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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