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Most recent job postings at Uptime
via Startup Jobs
posted_at: 29 days agoschedule_type: Full-timework_from_home: 1
Uptime.com, a leader in website monitoring, is seeking an addition to our team who is experienced in Technical Support and also has a passion and experience in writing tech content.
Writer Overview...
You will be responsible for writing and identifying areas to improve understanding of our services via support documentation, blogs, and other content. Our audience is highly educated in our field of website monitoring, so we are looking for someone
Uptime.com, a leader in website monitoring, is seeking an addition to our team who is experienced in Technical Support and also has a passion and experience in writing tech content.
Writer Overview...
You will be responsible for writing and identifying areas to improve understanding of our services via support documentation, blogs, and other content. Our audience is highly educated in our field of website monitoring, so we are looking for someone who can distill advanced technical concepts into user-friendly language. You will work with other writers to write and edit content in keeping with our language and style guides. Our company values accuracy and depth of information within our content. Writing of content will be between 20-40% of the position.
Technical Support Overview
In addition to writing, your main day to day tasks will be in the support team to answer incoming support requests as well as creating outgoing customer outreach. Professional and knowledgeable communication is key so those candidates with comparable industry experience will be given priority. The support team is involved in a number of customer success outreach efforts, and provides solutions to clients monitoring needs.
Responsibilities:• Document specific use cases that require an understanding of the product, either via support articles
• Write and edit content for the marketing site and user-facing support documentation
• Providing technical support to clients via email, live chat or phone
• Conduct client success outreach and product demo calls
• Join Sales Team on Technical calls for potential clients
• Assist with light QA of internal development for end users
• Internal support and operation tasks
Requirements
Qualifications: • Strong analytical and critical thinking skills
• Native or Advanced English speaker and writer.
• Strong written and verbal communication skills
• Experience writing about DevOps, network outages, and infrastructure best practices are a plus.
• Tech-savvy
• Autodidact (self-learner)
• Strives for technical correctness
• Relevant college degree - writing, marketing, communications, engineering, IT, computer science
• Ability to work well with global teams
• Proficient at resolving problems remotely
• Self-starter, self-motivated
• Must be able to multi-task and troubleshoot quickly in a fast-paced environment where no two days are the same
• Team player and collaborator
Great to have: • A passion for technology and its abilities
• Experience with video or visual mediums
• Creative collaboration and problem-solving skills
• Experience with Zendesk
Benefits
How we will support your growth and success: • Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision) for US Employees
• Unlimited PTO (+Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home Show more details...
Writer Overview...
You will be responsible for writing and identifying areas to improve understanding of our services via support documentation, blogs, and other content. Our audience is highly educated in our field of website monitoring, so we are looking for someone who can distill advanced technical concepts into user-friendly language. You will work with other writers to write and edit content in keeping with our language and style guides. Our company values accuracy and depth of information within our content. Writing of content will be between 20-40% of the position.
Technical Support Overview
In addition to writing, your main day to day tasks will be in the support team to answer incoming support requests as well as creating outgoing customer outreach. Professional and knowledgeable communication is key so those candidates with comparable industry experience will be given priority. The support team is involved in a number of customer success outreach efforts, and provides solutions to clients monitoring needs.
Responsibilities:• Document specific use cases that require an understanding of the product, either via support articles
• Write and edit content for the marketing site and user-facing support documentation
• Providing technical support to clients via email, live chat or phone
• Conduct client success outreach and product demo calls
• Join Sales Team on Technical calls for potential clients
• Assist with light QA of internal development for end users
• Internal support and operation tasks
Requirements
Qualifications: • Strong analytical and critical thinking skills
• Native or Advanced English speaker and writer.
• Strong written and verbal communication skills
• Experience writing about DevOps, network outages, and infrastructure best practices are a plus.
• Tech-savvy
• Autodidact (self-learner)
• Strives for technical correctness
• Relevant college degree - writing, marketing, communications, engineering, IT, computer science
• Ability to work well with global teams
• Proficient at resolving problems remotely
• Self-starter, self-motivated
• Must be able to multi-task and troubleshoot quickly in a fast-paced environment where no two days are the same
• Team player and collaborator
Great to have: • A passion for technology and its abilities
• Experience with video or visual mediums
• Creative collaboration and problem-solving skills
• Experience with Zendesk
Benefits
How we will support your growth and success: • Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision) for US Employees
• Unlimited PTO (+Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home Show more details...
via Jobs By Workable
posted_at: 21 days agoschedule_type: Full-timework_from_home: 1
Why we need you:
We are building the next-generation availability monitoring platform and rapidly growing our capabilities and features. We are focusing on our growth customer base while building and growing features focused on SRE’s and Developers in small medium businesses and scaling up to the enterprise...
The Product Manager (Monitoring, Incident Management & Mobile app) at Uptime.com In this role, you will be responsible for driving the
Why we need you:
We are building the next-generation availability monitoring platform and rapidly growing our capabilities and features. We are focusing on our growth customer base while building and growing features focused on SRE’s and Developers in small medium businesses and scaling up to the enterprise...
The Product Manager (Monitoring, Incident Management & Mobile app) at Uptime.com In this role, you will be responsible for driving the development and growth of our monitoring and observability platform, with a focus on user adoption and customer satisfaction. You will work closely with the Product Team to deliver on the product roadmap, and will be a key contributor in driving the product's mission, vision, and strategy.
The Product Manager will be a contributor in driving the product’s mission, vision and strategy. Uptime.com leads with a customer first mindset which is built into our culture so we can build the best monitoring platform that addresses customer requirements. This role expects frequent communication with customers and building outbound relationships.
What you will do:
● In partnership with the Chief Product Officer and Senior Product Managers; executing and continuing to enhance the product roadmap: This includes engaging with the cross-functional Product Development team to identify and prioritize new features, functionality and defining the go-to-market strategy for new releases.
● The Product Manager will be responsible for monitoring requirements partnering with other product managers as well as incident management (StatusPage) and Mobile app requirements.
● Supporting the product development process: This includes partnering with the Product Owner in defining product requirements, working with the engineering team to design and build new features and functionality, and assisting the Product Owner in release processes.
● Assisting in analyzing market trends and customer feedback: This includes gathering and collecting customer feedback to enable the Product Owner and product team to enhance the product development decisions
● Managing requirements for Mobile applications to ensure alignment with our core product capabilities.
● Building and maintaining relationships with key customers: This includes conducting customer interviews, attending industry events, and collaborating with the sales team to identify and pursue new business opportunities.
● Create low fidelity mockups/wireframes to facilitate both internal & external customer conversations.
● Collaborate with the UI Design Team to iterate on elegant & highly usable designs that will delight the Uptime.com user community.
● Manage projects from ideation through to completion closely collaborating with Engineering, Product Marketing, Support & QA Teams.
What you will need:
● Experience as a Product Manager at a fast-paced company focused on SaaS preferably in the observability, monitoring and incident management space.
● Experience working in an agile development environment and assisting in writing User Stories with the Product Owners.
● Experience with SaaS monitoring, observability and Incident Management is a plus.
● Familiarity with building and managing complex software services at scale.
● Experience with prioritization and problem solving skills in a highly competitive environment.
● Ability to gather, research, and analyze data from multiple sources (market data, customer services, sales) and subsequently define business requirements and MVPs.
● Business knowledge and acumen to participate in technical discussions with engineers as well as discuss complex technical solutions with technical and non-technical customers.
● Excellent communication, facilitation, and presentation skills to surface needs, explain features, articulate decisions, and gain alignment to drive projects forward.
● A collaborative mindset and an ability to build strong cross-functional partnerships
● Intellectual curiosity, self awareness, and ability to learn quickly and adapt.
The ideal candidate for this role will have a strong technical background and experience in product management, particularly in the SaaS space. They should have excellent communication and leadership skills and be able to thrive in a fast-paced and dynamic start-up environment.
Currently, we are only hiring across the US for this role.
How we will support your growth and success:
• Work closely with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge.
• Opportunity to learn the ins and outs of monitoring, observability and SRE space to continue the advancement of the industry and Uptime.com.
• A collaborative and supportive team of smart, passionate people who are all focused on a common goal to build and operate the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home Show more details...
We are building the next-generation availability monitoring platform and rapidly growing our capabilities and features. We are focusing on our growth customer base while building and growing features focused on SRE’s and Developers in small medium businesses and scaling up to the enterprise...
The Product Manager (Monitoring, Incident Management & Mobile app) at Uptime.com In this role, you will be responsible for driving the development and growth of our monitoring and observability platform, with a focus on user adoption and customer satisfaction. You will work closely with the Product Team to deliver on the product roadmap, and will be a key contributor in driving the product's mission, vision, and strategy.
The Product Manager will be a contributor in driving the product’s mission, vision and strategy. Uptime.com leads with a customer first mindset which is built into our culture so we can build the best monitoring platform that addresses customer requirements. This role expects frequent communication with customers and building outbound relationships.
What you will do:
● In partnership with the Chief Product Officer and Senior Product Managers; executing and continuing to enhance the product roadmap: This includes engaging with the cross-functional Product Development team to identify and prioritize new features, functionality and defining the go-to-market strategy for new releases.
● The Product Manager will be responsible for monitoring requirements partnering with other product managers as well as incident management (StatusPage) and Mobile app requirements.
● Supporting the product development process: This includes partnering with the Product Owner in defining product requirements, working with the engineering team to design and build new features and functionality, and assisting the Product Owner in release processes.
● Assisting in analyzing market trends and customer feedback: This includes gathering and collecting customer feedback to enable the Product Owner and product team to enhance the product development decisions
● Managing requirements for Mobile applications to ensure alignment with our core product capabilities.
● Building and maintaining relationships with key customers: This includes conducting customer interviews, attending industry events, and collaborating with the sales team to identify and pursue new business opportunities.
● Create low fidelity mockups/wireframes to facilitate both internal & external customer conversations.
● Collaborate with the UI Design Team to iterate on elegant & highly usable designs that will delight the Uptime.com user community.
● Manage projects from ideation through to completion closely collaborating with Engineering, Product Marketing, Support & QA Teams.
What you will need:
● Experience as a Product Manager at a fast-paced company focused on SaaS preferably in the observability, monitoring and incident management space.
● Experience working in an agile development environment and assisting in writing User Stories with the Product Owners.
● Experience with SaaS monitoring, observability and Incident Management is a plus.
● Familiarity with building and managing complex software services at scale.
● Experience with prioritization and problem solving skills in a highly competitive environment.
● Ability to gather, research, and analyze data from multiple sources (market data, customer services, sales) and subsequently define business requirements and MVPs.
● Business knowledge and acumen to participate in technical discussions with engineers as well as discuss complex technical solutions with technical and non-technical customers.
● Excellent communication, facilitation, and presentation skills to surface needs, explain features, articulate decisions, and gain alignment to drive projects forward.
● A collaborative mindset and an ability to build strong cross-functional partnerships
● Intellectual curiosity, self awareness, and ability to learn quickly and adapt.
The ideal candidate for this role will have a strong technical background and experience in product management, particularly in the SaaS space. They should have excellent communication and leadership skills and be able to thrive in a fast-paced and dynamic start-up environment.
Currently, we are only hiring across the US for this role.
How we will support your growth and success:
• Work closely with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge.
• Opportunity to learn the ins and outs of monitoring, observability and SRE space to continue the advancement of the industry and Uptime.com.
• A collaborative and supportive team of smart, passionate people who are all focused on a common goal to build and operate the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home Show more details...
via Startup Jobs
schedule_type: Full-timework_from_home: 1
Yes, we’re hiring a senior content manager.
If you like small teams and big challenges, if you’ve learned not to fear Google’s updates, and most importantly, if you love writing, this job might be for you...
What’s it all about?
As Uptime.com’s content manager, you'll be responsible for handling content from strategy to execution. You'll work hand-in-hand with Leigh (Head of Marketing), product experts, and a team of freelance writers.
You'll
Yes, we’re hiring a senior content manager.
If you like small teams and big challenges, if you’ve learned not to fear Google’s updates, and most importantly, if you love writing, this job might be for you...
What’s it all about?
As Uptime.com’s content manager, you'll be responsible for handling content from strategy to execution. You'll work hand-in-hand with Leigh (Head of Marketing), product experts, and a team of freelance writers.
You'll have two main responsibilities:
1) Lead Uptime.com’s content strategy:
• Tone of voice: set a tone for our content that’s unique and remarkable.
• Semantics: identify which topics we should cover, in which order, and with what kind of content.
• Distribution: make sure that our content is found and consumed by both our existing users and potential prospects. Represent Uptime.com on social media channels.
• Reporting & Optimization: evaluate the impact of our content on brand awareness, traffic, conversions and measure our content’s NPS.
2) Manage Uptime.com’s content production:
• Lay solid foundations for our content: Source real-life examples, experts’ recommendations, and internal data to serve as a basis for our content.
• Write: Produce the most important pieces yourself.
• Strategize: Create detailed content briefs for the freelance writing team.
• Manage: Find & manage the best content collaborators for lower-priority pieces.
Why join? • Join a small remote team where everyone can make a difference.
• Work for an established brand with a DR73 domain and get a chance to reach a large audience from the start.
• Create content in a highly competitive market and level up your skills.
Hiring process • HR interview
• 30-min fit interview with Leigh (Head of Marketing)
• "Technical" content strategy test
• Test debrief & career deep dive
• Values interviews (with one leadership team member)
Roadmap
1-month check-list
• Complete our onboarding program designed to get you up to speed on our business, vision, and team and gain an understanding of how your role fits into Uptime.com's broader organization.
• You’ve started becoming an expert on website monitoring and all of our resources and documentation.
• You’ve collaborated with the Head of Marketing to understand the direction of our content strategy.
• You’ve created your first content briefs and assigned it to our current team of writers.
3-month check-list
• You’ve completed an audit of our existing content (blog, money pages & newsletter) to identify what’s working, what’s missing, and what’s to improve.
• You’ve defined the foundations of our content strategy (topics, content format, publishing frequency, tone of voice).
6-month check-list
• You’ve published the best website monitoring guide there is.
• You’ve implemented a robust process to increase our SEO traffic and conversions significantly.
• You’ve created a precise reporting that helps us track our progress in terms of traffic, engagement, and conversions.
Requirements
• Excellent communication skills: you know how to explain anything in a simple manner (even when it’s very technical).
• Strong SEO skills: you know how to find the right keywords and how to produce content that's going to reach the top results.
• Native English: you write and speak English perfectly.
• Entrepreneur mindset: you’re ready to embody Uptime.com and push our content strategy to the next level.
• Bonus: you’re comfortable producing short videos.
Benefits
How we will support your growth and success:
• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge.
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Unlimited paid time off (Vacation, Sick & Public Holidays)
• Health care plan (Medical, Dental & Vision)
• Family leave (Maternity, Paternity)
• Coworking space membership Show more details...
If you like small teams and big challenges, if you’ve learned not to fear Google’s updates, and most importantly, if you love writing, this job might be for you...
What’s it all about?
As Uptime.com’s content manager, you'll be responsible for handling content from strategy to execution. You'll work hand-in-hand with Leigh (Head of Marketing), product experts, and a team of freelance writers.
You'll have two main responsibilities:
1) Lead Uptime.com’s content strategy:
• Tone of voice: set a tone for our content that’s unique and remarkable.
• Semantics: identify which topics we should cover, in which order, and with what kind of content.
• Distribution: make sure that our content is found and consumed by both our existing users and potential prospects. Represent Uptime.com on social media channels.
• Reporting & Optimization: evaluate the impact of our content on brand awareness, traffic, conversions and measure our content’s NPS.
2) Manage Uptime.com’s content production:
• Lay solid foundations for our content: Source real-life examples, experts’ recommendations, and internal data to serve as a basis for our content.
• Write: Produce the most important pieces yourself.
• Strategize: Create detailed content briefs for the freelance writing team.
• Manage: Find & manage the best content collaborators for lower-priority pieces.
Why join? • Join a small remote team where everyone can make a difference.
• Work for an established brand with a DR73 domain and get a chance to reach a large audience from the start.
• Create content in a highly competitive market and level up your skills.
Hiring process • HR interview
• 30-min fit interview with Leigh (Head of Marketing)
• "Technical" content strategy test
• Test debrief & career deep dive
• Values interviews (with one leadership team member)
Roadmap
1-month check-list
• Complete our onboarding program designed to get you up to speed on our business, vision, and team and gain an understanding of how your role fits into Uptime.com's broader organization.
• You’ve started becoming an expert on website monitoring and all of our resources and documentation.
• You’ve collaborated with the Head of Marketing to understand the direction of our content strategy.
• You’ve created your first content briefs and assigned it to our current team of writers.
3-month check-list
• You’ve completed an audit of our existing content (blog, money pages & newsletter) to identify what’s working, what’s missing, and what’s to improve.
• You’ve defined the foundations of our content strategy (topics, content format, publishing frequency, tone of voice).
6-month check-list
• You’ve published the best website monitoring guide there is.
• You’ve implemented a robust process to increase our SEO traffic and conversions significantly.
• You’ve created a precise reporting that helps us track our progress in terms of traffic, engagement, and conversions.
Requirements
• Excellent communication skills: you know how to explain anything in a simple manner (even when it’s very technical).
• Strong SEO skills: you know how to find the right keywords and how to produce content that's going to reach the top results.
• Native English: you write and speak English perfectly.
• Entrepreneur mindset: you’re ready to embody Uptime.com and push our content strategy to the next level.
• Bonus: you’re comfortable producing short videos.
Benefits
How we will support your growth and success:
• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge.
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Unlimited paid time off (Vacation, Sick & Public Holidays)
• Health care plan (Medical, Dental & Vision)
• Family leave (Maternity, Paternity)
• Coworking space membership Show more details...
via ZipRecruiter
schedule_type: Full-timework_from_home: 1
Uptime.com is a leading provider of comprehensive monitoring solutions, trusted by top companies such as VMware, Palo Alto Networks, Apple, Kraft, and BNP Paribas. We're on a mission to help businesses stay ahead of downtime and ensure the smooth operation of their systems.
Why we need you...
We are seeking an experienced Full-Stack Engineer to join our team and help drive our continued growth and help businesses prevent downtime and ensure the
Uptime.com is a leading provider of comprehensive monitoring solutions, trusted by top companies such as VMware, Palo Alto Networks, Apple, Kraft, and BNP Paribas. We're on a mission to help businesses stay ahead of downtime and ensure the smooth operation of their systems.
Why we need you...
We are seeking an experienced Full-Stack Engineer to join our team and help drive our continued growth and help businesses prevent downtime and ensure the smooth operation of their systems. As a motivated self-starter who can work independently and deliver results, you will play a vital role in developing and maintaining our web services, working across the full technology stack, and collaborating on new features and improvements. Your expertise and attention to detail will help us maintain our position as a leading provider trusted by top companies, and you'll make a significant impact on our team as we continue to drive innovation in our field.
What you will do:
• Develop and maintain web services using Python/Django
• Work across the full technology stack, including DevOps and frontend development
• Deliver solutions which are scalable and robust
• Collaborate with the team on the implementation of new features and improvements to existing services
• Contribute to the system architecture and solution design
• Ensure code quality through refactoring and code reviews
Requirements
What you will need:
• At least 5 years of experience building web services with modern web frameworks (Django is a big plus)
• Strong understanding of the full technology stack, including DevOps and frontend development
• Proficiency in Javascript and experience with component-driven frameworks such as React, Vue, or Svelte (React is a big plus)
• Excellent communication skills in English
• Ability to work during a daily overlap of a few hours with the rest of the team (starting 14:00 UTC or earlier)
Benefits
How we will support your growth and success:
• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home Show more details...
Why we need you...
We are seeking an experienced Full-Stack Engineer to join our team and help drive our continued growth and help businesses prevent downtime and ensure the smooth operation of their systems. As a motivated self-starter who can work independently and deliver results, you will play a vital role in developing and maintaining our web services, working across the full technology stack, and collaborating on new features and improvements. Your expertise and attention to detail will help us maintain our position as a leading provider trusted by top companies, and you'll make a significant impact on our team as we continue to drive innovation in our field.
What you will do:
• Develop and maintain web services using Python/Django
• Work across the full technology stack, including DevOps and frontend development
• Deliver solutions which are scalable and robust
• Collaborate with the team on the implementation of new features and improvements to existing services
• Contribute to the system architecture and solution design
• Ensure code quality through refactoring and code reviews
Requirements
What you will need:
• At least 5 years of experience building web services with modern web frameworks (Django is a big plus)
• Strong understanding of the full technology stack, including DevOps and frontend development
• Proficiency in Javascript and experience with component-driven frameworks such as React, Vue, or Svelte (React is a big plus)
• Excellent communication skills in English
• Ability to work during a daily overlap of a few hours with the rest of the team (starting 14:00 UTC or earlier)
Benefits
How we will support your growth and success:
• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home Show more details...
via Jobs By Workable
posted_at: 28 days agoschedule_type: Full-timework_from_home: 1
Uptime.com, a leading website monitoring company, is seeking a highly motivated Technical Support Specialist to join our team. If you are self disciplined and looking to work full-time remotely this is the position for you.
As a Technical Support Specialist, you will be responsible for responding to incoming support requests and providing outgoing customer outreach. To excel in this role, you... must possess excellent communication skills, both written
Uptime.com, a leading website monitoring company, is seeking a highly motivated Technical Support Specialist to join our team. If you are self disciplined and looking to work full-time remotely this is the position for you.
As a Technical Support Specialist, you will be responsible for responding to incoming support requests and providing outgoing customer outreach. To excel in this role, you... must possess excellent communication skills, both written and verbal, and have prior experience in a comparable technical support position.
We will give priority to candidates with industry experience who can demonstrate their professionalism and knowledge in the field.
• Timezone/Shift required: Ideally start 3pm PST till midnight PST [10 AM - 7PM Australian Eastern Daylight Time (AEDT)]. We are hiring globally for this role, as long as you can do the time requirements!
Responsibilities:
• Providing technical support to clients via email, live chat or phone
• Conduct client success outreach and product demo calls
• Join Sales Team on Technical calls for potential clients
• Assist with QA of internal development for end users
• Internal support and operation tasks
• Review and edit content for the marketing site and user-facing support documentation
Qualifications:
• Strong analytical and critical thinking skills
• Native or Advanced English speaker and writer.
• Strong written and verbal communication skills
• Tech-savvy
• Autodidact (self-learner)
• Strives for technical correctness
• Ability to work well with global teams
• Proficient at resolving problems remotely
• Self-starter, self-motivated
• Must be able to multi-task and troubleshoot quickly in a fast-paced environment where no two days are the same
• Team player and collaborator
• Understanding of website protocalls
Great to have:
• A passion for technology and its abilities
• Experience with video or visual mediums
• Creative collaboration and problem-solving skills
• Experience with Zendesk
• Familiarity with website monitoring
How we will support your growth and success:
• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision) for US Employees
• Unlimited PTO (+Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home Show more details...
As a Technical Support Specialist, you will be responsible for responding to incoming support requests and providing outgoing customer outreach. To excel in this role, you... must possess excellent communication skills, both written and verbal, and have prior experience in a comparable technical support position.
We will give priority to candidates with industry experience who can demonstrate their professionalism and knowledge in the field.
• Timezone/Shift required: Ideally start 3pm PST till midnight PST [10 AM - 7PM Australian Eastern Daylight Time (AEDT)]. We are hiring globally for this role, as long as you can do the time requirements!
Responsibilities:
• Providing technical support to clients via email, live chat or phone
• Conduct client success outreach and product demo calls
• Join Sales Team on Technical calls for potential clients
• Assist with QA of internal development for end users
• Internal support and operation tasks
• Review and edit content for the marketing site and user-facing support documentation
Qualifications:
• Strong analytical and critical thinking skills
• Native or Advanced English speaker and writer.
• Strong written and verbal communication skills
• Tech-savvy
• Autodidact (self-learner)
• Strives for technical correctness
• Ability to work well with global teams
• Proficient at resolving problems remotely
• Self-starter, self-motivated
• Must be able to multi-task and troubleshoot quickly in a fast-paced environment where no two days are the same
• Team player and collaborator
• Understanding of website protocalls
Great to have:
• A passion for technology and its abilities
• Experience with video or visual mediums
• Creative collaboration and problem-solving skills
• Experience with Zendesk
• Familiarity with website monitoring
How we will support your growth and success:
• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision) for US Employees
• Unlimited PTO (+Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home Show more details...
via Jobs By Workable
schedule_type: Full-timework_from_home: 1
Why We Need You:
We are looking for an experienced Site Reliability Engineer to join Uptime.com and help us build reliable, robust software solutions for our customers. As a Site Reliability Engineer, you will be responsible for monitoring system performance, troubleshooting technical issues, deploying code changes, and collaborating with other teams to ensure the best possible customer... experience.
The ideal candidate should have extensive experience
Why We Need You:
We are looking for an experienced Site Reliability Engineer to join Uptime.com and help us build reliable, robust software solutions for our customers. As a Site Reliability Engineer, you will be responsible for monitoring system performance, troubleshooting technical issues, deploying code changes, and collaborating with other teams to ensure the best possible customer... experience.
The ideal candidate should have extensive experience in cloud infrastructure, distributed systems engineering, scripting and automation tools such as Docker containers and Kubernetes clusters. Additionally, you should possess the skills needed to manage service outages and ensure system availability by writing scalable software solutions.
What You Will Do:
• Monitor system health metrics to proactively identify potential bottlenecks or errors
• Develop strategies for resolving performance issues and identify areas of improvement
• Manage monitoring tools like Grafana and Prometheus including deploying and optimizing their usage
• Deploy releases of applications and services in collaboration with developers
• Troubleshoot production outages and implement fault tolerance solutions
• Maintain documentation related to system operation procedures
• Document game-day scenarios and test these scenarios
• Develop and support automation that allows for continuous testing of software created by the team
• Design and assist in the setup and maintenance of application monitoring and alerting
• Assist in designing and deploying HA/DR architecture for mission critical workloads
• Collaborate with other teams to ensure optimal performance of system and dependent resources
• Participate in on-call duty rotation
What You Will Need:
• Bachelor's degree in Computer Science or relevant field preferred
• 5+ years of experience in SRE/DevOps roles
• Good communicator and able to clearly articulate complex issues and technologies.
• Expertise in Linux server administration and scripting languages (Python)
• Knowledge of containerization technologies like Docker & Kubernetes
• Proficient in a modern scripting language like GO or Python
• Deep understanding of modern microservices based architectures and operations
• Experience in defensive coding practices and patterns for high-availability.
• Familiarity with configuration management tools
• Excellent problem solving skills & strong collaboration abilities
• Be comfortable working in a fast-paced agile environment. Requirements change quickly and our team needs to constantly adapt to moving targets.
How we will support your growth and success:
• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home Show more details...
We are looking for an experienced Site Reliability Engineer to join Uptime.com and help us build reliable, robust software solutions for our customers. As a Site Reliability Engineer, you will be responsible for monitoring system performance, troubleshooting technical issues, deploying code changes, and collaborating with other teams to ensure the best possible customer... experience.
The ideal candidate should have extensive experience in cloud infrastructure, distributed systems engineering, scripting and automation tools such as Docker containers and Kubernetes clusters. Additionally, you should possess the skills needed to manage service outages and ensure system availability by writing scalable software solutions.
What You Will Do:
• Monitor system health metrics to proactively identify potential bottlenecks or errors
• Develop strategies for resolving performance issues and identify areas of improvement
• Manage monitoring tools like Grafana and Prometheus including deploying and optimizing their usage
• Deploy releases of applications and services in collaboration with developers
• Troubleshoot production outages and implement fault tolerance solutions
• Maintain documentation related to system operation procedures
• Document game-day scenarios and test these scenarios
• Develop and support automation that allows for continuous testing of software created by the team
• Design and assist in the setup and maintenance of application monitoring and alerting
• Assist in designing and deploying HA/DR architecture for mission critical workloads
• Collaborate with other teams to ensure optimal performance of system and dependent resources
• Participate in on-call duty rotation
What You Will Need:
• Bachelor's degree in Computer Science or relevant field preferred
• 5+ years of experience in SRE/DevOps roles
• Good communicator and able to clearly articulate complex issues and technologies.
• Expertise in Linux server administration and scripting languages (Python)
• Knowledge of containerization technologies like Docker & Kubernetes
• Proficient in a modern scripting language like GO or Python
• Deep understanding of modern microservices based architectures and operations
• Experience in defensive coding practices and patterns for high-availability.
• Familiarity with configuration management tools
• Excellent problem solving skills & strong collaboration abilities
• Be comfortable working in a fast-paced agile environment. Requirements change quickly and our team needs to constantly adapt to moving targets.
How we will support your growth and success:
• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home Show more details...
via San Diego - Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
Uptime.com provides peace of mind to thousands of customers like Apple, Microsoft, IBM, Palo Alto Networks, Kraft, and BNP Paribas who trust us to monitor the performance, health, and downtime of their websites, applications, and infrastructure. We've been recognized as one of the world's best web monitoring solutions by G2 and TechRadar Pro for several consecutive years, including this one... We're looking for a smart and talented front-end developer
Uptime.com provides peace of mind to thousands of customers like Apple, Microsoft, IBM, Palo Alto Networks, Kraft, and BNP Paribas who trust us to monitor the performance, health, and downtime of their websites, applications, and infrastructure. We've been recognized as one of the world's best web monitoring solutions by G2 and TechRadar Pro for several consecutive years, including this one... We're looking for a smart and talented front-end developer to help us continue building functional & dynamic user interfaces to help our users configure their monitoring & visualize their data. Role Description Implementing high-fidelity designs accurately in HTML & SASS with Bootstrap, as provided via Figma or similar tools. Architecting and coding functional, dynamic forms and interfaces with ReactJS. Creating elegant data visualizations in different styles to facilitate excellent reporting functionality. Must Have A love for creating smooth, functional and dynamic user interfaces. Ability to take ownership of tasks, and work both independently as well as collaborate as part of a highly talented software team. Excellent English-language communication skills. Strong experience and skills with ReactJS, HTML, SASS and Bootstrap. A deep knowledge of modern Javascript. Knowledge and skills in the correct use of REST APIs, Ajax, Websockets, etc. Ability to write well architected & readable code, documenting as needed. Ability to refactor and improve previously written code. Experience with Git, or other version control tools.
Salary Range:
$80K -- $100K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Salary Range:
$80K -- $100K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Getwork
schedule_type: Full-time
Uptime.com is a leading provider of comprehensive monitoring solutions, trusted by top companies such as VMware, Palo Alto Networks, Apple, Kraft, and BNP Paribas. We're on a mission to help businesses stay ahead of downtime and ensure the smooth operation of their systems.
Why we need you...
We are seeking an experienced Full-Stack Engineer to join our team and help drive our continued growth and help businesses prevent downtime and ensure the
Uptime.com is a leading provider of comprehensive monitoring solutions, trusted by top companies such as VMware, Palo Alto Networks, Apple, Kraft, and BNP Paribas. We're on a mission to help businesses stay ahead of downtime and ensure the smooth operation of their systems.
Why we need you...
We are seeking an experienced Full-Stack Engineer to join our team and help drive our continued growth and help businesses prevent downtime and ensure the smooth operation of their systems. As a motivated self-starter who can work independently and deliver results, you will play a vital role in developing and maintaining our web services, working across the full technology stack, and collaborating on new features and improvements. Your expertise and attention to detail will help us maintain our position as a leading provider trusted by top companies, and you'll make a significant impact on our team as we continue to drive innovation in our field.
What you will do:
• Develop and maintain web services using Python/Django
• Work across the full technology stack, including DevOps and frontend development
• Deliver solutions which are scalable and robust
• Collaborate with the team on the implementation of new features and improvements to existing services
• Contribute to the system architecture and solution design
• Ensure code quality through refactoring and code reviews Show more details...
Why we need you...
We are seeking an experienced Full-Stack Engineer to join our team and help drive our continued growth and help businesses prevent downtime and ensure the smooth operation of their systems. As a motivated self-starter who can work independently and deliver results, you will play a vital role in developing and maintaining our web services, working across the full technology stack, and collaborating on new features and improvements. Your expertise and attention to detail will help us maintain our position as a leading provider trusted by top companies, and you'll make a significant impact on our team as we continue to drive innovation in our field.
What you will do:
• Develop and maintain web services using Python/Django
• Work across the full technology stack, including DevOps and frontend development
• Deliver solutions which are scalable and robust
• Collaborate with the team on the implementation of new features and improvements to existing services
• Contribute to the system architecture and solution design
• Ensure code quality through refactoring and code reviews Show more details...
via Adzuna
schedule_type: Full-time
Uptime.com, a leading website monitoring company, is seeking a highly motivated Technical Support Specialist to join our team. If you are self disciplined and looking to work full-time remotely this is the position for you.
As a Technical Support Specialist, you will be responsible for responding to incoming support requests and providing outgoing customer outreach. To excel in this role, you... must possess excellent communication skills, both written
Uptime.com, a leading website monitoring company, is seeking a highly motivated Technical Support Specialist to join our team. If you are self disciplined and looking to work full-time remotely this is the position for you.
As a Technical Support Specialist, you will be responsible for responding to incoming support requests and providing outgoing customer outreach. To excel in this role, you... must possess excellent communication skills, both written and verbal, and have prior experience in a comparable technical support position.
We will give priority to candidates with industry experience who can demonstrate their professionalism and knowledge in the field.
• Timezone/Shift required: Ideally start 3pm PST till midnight PST [10 AM - 7PM Australian Eastern Daylight Time (AEDT)]. We are hiring globally for this role, as long as you can do the time requirements!
Responsibilities:
• Providing technical support to clients via email, live chat or phone
• Conduct client success outreach and product demo calls
• Join Sales Team on Technical calls for potential clients
• Assist with QA of internal development for end users
• Internal support and operation tasks
• Review and edit content for the marketing site and user-facing support documentation Show more details...
As a Technical Support Specialist, you will be responsible for responding to incoming support requests and providing outgoing customer outreach. To excel in this role, you... must possess excellent communication skills, both written and verbal, and have prior experience in a comparable technical support position.
We will give priority to candidates with industry experience who can demonstrate their professionalism and knowledge in the field.
• Timezone/Shift required: Ideally start 3pm PST till midnight PST [10 AM - 7PM Australian Eastern Daylight Time (AEDT)]. We are hiring globally for this role, as long as you can do the time requirements!
Responsibilities:
• Providing technical support to clients via email, live chat or phone
• Conduct client success outreach and product demo calls
• Join Sales Team on Technical calls for potential clients
• Assist with QA of internal development for end users
• Internal support and operation tasks
• Review and edit content for the marketing site and user-facing support documentation Show more details...
via Lensa
posted_at: 26 days agoschedule_type: Full-time
Why We Need You:
We are looking for an experienced Site Reliability Engineer to join Uptime.com and help us build reliable, robust software solutions for our customers. As a Site Reliability Engineer, you will be responsible for monitoring system performance, troubleshooting technical issues, deploying code changes, and collaborating with other teams to ensure the best possible customer... experience.
The ideal candidate should have extensive experience
Why We Need You:
We are looking for an experienced Site Reliability Engineer to join Uptime.com and help us build reliable, robust software solutions for our customers. As a Site Reliability Engineer, you will be responsible for monitoring system performance, troubleshooting technical issues, deploying code changes, and collaborating with other teams to ensure the best possible customer... experience.
The ideal candidate should have extensive experience in cloud infrastructure, distributed systems engineering, scripting and automation tools such as Docker containers and Kubernetes clusters. Additionally, you should possess the skills needed to manage service outages and ensure system availability by writing scalable software solutions.
What You Will Do:
• Monitor system health metrics to proactively identify potential bottlenecks or errors
• Develop strategies for resolving performance issues and identify areas of improvement
• Manage monitoring tools like Grafana and Prometheus including deploying and optimizing their usage
• Deploy releases of applications and services in collaboration with developers
• Troubleshoot production outages and implement fault tolerance solutions
• Maintain documentation related to system operation procedures
• Document game-day scenarios and test these scenarios
• Develop and support automation that allows for continuous testing of software created by the team
• Design and assist in the setup and maintenance of application monitoring and alerting
• Assist in designing and deploying HA/DR architecture for mission critical workloads
• Collaborate with other teams to ensure optimal performance of system and dependent resources
• Participate in on-call duty rotation
Requirements
What You Will Need:
• Bachelor's degree in Computer Science or relevant field preferred
• 5+ years of experience in SRE/DevOps roles
• Good communicator and able to clearly articulate complex issues and technologies.
• Expertise in Linux server administration and scripting languages (Python)
• Knowledge of containerization technologies like Docker & Kubernetes
• Proficient in a modern scripting language like GO or Python
• Deep understanding of modern microservices based architectures and operations
• Experience in defensive coding practices and patterns for high-availability.
• Familiarity with configuration management tools
• Excellent problem solving skills & strong collaboration abilities
• Be comfortable working in a fast-paced agile environment. Requirements change quickly and our team needs to constantly adapt to moving targets.
Benefits
How we will support your growth and success:
• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home Show more details...
We are looking for an experienced Site Reliability Engineer to join Uptime.com and help us build reliable, robust software solutions for our customers. As a Site Reliability Engineer, you will be responsible for monitoring system performance, troubleshooting technical issues, deploying code changes, and collaborating with other teams to ensure the best possible customer... experience.
The ideal candidate should have extensive experience in cloud infrastructure, distributed systems engineering, scripting and automation tools such as Docker containers and Kubernetes clusters. Additionally, you should possess the skills needed to manage service outages and ensure system availability by writing scalable software solutions.
What You Will Do:
• Monitor system health metrics to proactively identify potential bottlenecks or errors
• Develop strategies for resolving performance issues and identify areas of improvement
• Manage monitoring tools like Grafana and Prometheus including deploying and optimizing their usage
• Deploy releases of applications and services in collaboration with developers
• Troubleshoot production outages and implement fault tolerance solutions
• Maintain documentation related to system operation procedures
• Document game-day scenarios and test these scenarios
• Develop and support automation that allows for continuous testing of software created by the team
• Design and assist in the setup and maintenance of application monitoring and alerting
• Assist in designing and deploying HA/DR architecture for mission critical workloads
• Collaborate with other teams to ensure optimal performance of system and dependent resources
• Participate in on-call duty rotation
Requirements
What You Will Need:
• Bachelor's degree in Computer Science or relevant field preferred
• 5+ years of experience in SRE/DevOps roles
• Good communicator and able to clearly articulate complex issues and technologies.
• Expertise in Linux server administration and scripting languages (Python)
• Knowledge of containerization technologies like Docker & Kubernetes
• Proficient in a modern scripting language like GO or Python
• Deep understanding of modern microservices based architectures and operations
• Experience in defensive coding practices and patterns for high-availability.
• Familiarity with configuration management tools
• Excellent problem solving skills & strong collaboration abilities
• Be comfortable working in a fast-paced agile environment. Requirements change quickly and our team needs to constantly adapt to moving targets.
Benefits
How we will support your growth and success:
• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home Show more details...
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