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United States Naval Institute
Most recent job postings at United States Naval Institute
via Salary.com
posted_at: 21 days agoschedule_type: Full-time
Description
Summary...
The U.S. Naval Institute seeks a Conference Center Coordinator to provide full logistical and administrative coordination and support for conferences and events executed at the new Jack C. Taylor Conference Center. This is a terrific opportunity for an enthusiastic, can-do person who thrives working with people and has a strong attention to detail. The successful candidate will find this position has excellent professional
Description
Summary...
The U.S. Naval Institute seeks a Conference Center Coordinator to provide full logistical and administrative coordination and support for conferences and events executed at the new Jack C. Taylor Conference Center. This is a terrific opportunity for an enthusiastic, can-do person who thrives working with people and has a strong attention to detail. The successful candidate will find this position has excellent professional growth potential.
Primary Responsibilities
· Serve as primary point of contact for confirmed and contracted clients
· Liaise with clients to coordinate venue logistics, including but not limited to room and furniture set up, creation of floorplans, in-house AV, vendor coordination, parking, and security needs
· Communicate and implement event planning deadlines to clients
· Prepare and execute rental contracts
· Create, update, and distribute Event Memos
· Represent venue during conferences and events execution, including some night and weekend events
· Recommend effective marketing strategies for generating event leads and assist Director with implementation
· Schedule, host, and accompany Conference Center tours and attend pre-event meetings with clients as necessary to understand event needs
· Supervise catering and hospitality teams, ensure proper functioning room furniture, equipment, and wireless network, and maintain room temperature to ensure a positive guest experience
· Ensure vendor adherence to facility guidelines and processes, respond to onsite requests
· Obtain post-event feedback from clients and develop and manage post-event feedback and stewardship communications
· Order supplies, assist in catering coordination, collect payments, and prepare reports to show usage and inventory information
· Serve as a main point of contact with the U.S. Naval Academy to coordinate parking and security protocols for each event
· Create an organized administrative inventory, create client-facing documents and client-facing email templates
· Become proficient with event sales and management software (Triple Seat, Be Merri) and learn new event software solutions as appropriate
· Escalate complex event logistics issues to Director for immediate resolution
· Other duties as assigned
Requirements
Qualifications and Capabilities
· Two to four years of professional customer service experience and bachelor’s degree preferred
· Excellent written and verbal communication skills and ability to interact professionally and respectfully with guests, clients, and teammates
· Outstanding planning and organizational skills
· Ability to multitask and address customers’ needs, facility issues, and miscellaneous projects
· Above average computer skills, including Word and Excel
· Keen eye for detail
· Comfortable learning and using technical equipment
· Ability to lead others and instill team atmosphere without direct supervision
· Ability to remain calm under pressure and maintain a customer-service oriented attitude
· Ability to think creatively, with demonstrated analytical and problem-solving skills, initiative, flexibility, and adaptability
· Results-oriented, enthusiastic team player working in support of the mission of the U.S. Naval Institute
Benefits
· Health, dental, vision, life, and short- and long-term disability coverage
· Employer-sponsored 403(b) with 50% match on up to 8% percent of salary. Roth option.
· Flexible schedule
· Paid time off (PTO)
To apply, please send a cover letter explaining your interest in the position and how your experience and training fit the position responsibilities (mandatory), resume, and salary requirements.
The Naval Institute is a highly respected, independent, nonpartisan institution with a 150-year record of thought leadership on defense and global security issues. The Conference Center Coordinator position is based in Annapolis, MD, on the grounds of the U.S. Naval Academy. Participation in our fast-paced environment includes some weekend and evening hours to support conferences and events.
The U.S. Naval Institute is an Equal Opportunity Employer: minority/female/disability/veteran Show more details...
Summary...
The U.S. Naval Institute seeks a Conference Center Coordinator to provide full logistical and administrative coordination and support for conferences and events executed at the new Jack C. Taylor Conference Center. This is a terrific opportunity for an enthusiastic, can-do person who thrives working with people and has a strong attention to detail. The successful candidate will find this position has excellent professional growth potential.
Primary Responsibilities
· Serve as primary point of contact for confirmed and contracted clients
· Liaise with clients to coordinate venue logistics, including but not limited to room and furniture set up, creation of floorplans, in-house AV, vendor coordination, parking, and security needs
· Communicate and implement event planning deadlines to clients
· Prepare and execute rental contracts
· Create, update, and distribute Event Memos
· Represent venue during conferences and events execution, including some night and weekend events
· Recommend effective marketing strategies for generating event leads and assist Director with implementation
· Schedule, host, and accompany Conference Center tours and attend pre-event meetings with clients as necessary to understand event needs
· Supervise catering and hospitality teams, ensure proper functioning room furniture, equipment, and wireless network, and maintain room temperature to ensure a positive guest experience
· Ensure vendor adherence to facility guidelines and processes, respond to onsite requests
· Obtain post-event feedback from clients and develop and manage post-event feedback and stewardship communications
· Order supplies, assist in catering coordination, collect payments, and prepare reports to show usage and inventory information
· Serve as a main point of contact with the U.S. Naval Academy to coordinate parking and security protocols for each event
· Create an organized administrative inventory, create client-facing documents and client-facing email templates
· Become proficient with event sales and management software (Triple Seat, Be Merri) and learn new event software solutions as appropriate
· Escalate complex event logistics issues to Director for immediate resolution
· Other duties as assigned
Requirements
Qualifications and Capabilities
· Two to four years of professional customer service experience and bachelor’s degree preferred
· Excellent written and verbal communication skills and ability to interact professionally and respectfully with guests, clients, and teammates
· Outstanding planning and organizational skills
· Ability to multitask and address customers’ needs, facility issues, and miscellaneous projects
· Above average computer skills, including Word and Excel
· Keen eye for detail
· Comfortable learning and using technical equipment
· Ability to lead others and instill team atmosphere without direct supervision
· Ability to remain calm under pressure and maintain a customer-service oriented attitude
· Ability to think creatively, with demonstrated analytical and problem-solving skills, initiative, flexibility, and adaptability
· Results-oriented, enthusiastic team player working in support of the mission of the U.S. Naval Institute
Benefits
· Health, dental, vision, life, and short- and long-term disability coverage
· Employer-sponsored 403(b) with 50% match on up to 8% percent of salary. Roth option.
· Flexible schedule
· Paid time off (PTO)
To apply, please send a cover letter explaining your interest in the position and how your experience and training fit the position responsibilities (mandatory), resume, and salary requirements.
The Naval Institute is a highly respected, independent, nonpartisan institution with a 150-year record of thought leadership on defense and global security issues. The Conference Center Coordinator position is based in Annapolis, MD, on the grounds of the U.S. Naval Academy. Participation in our fast-paced environment includes some weekend and evening hours to support conferences and events.
The U.S. Naval Institute is an Equal Opportunity Employer: minority/female/disability/veteran Show more details...
via AUPresses Jobs - Humanities Commons
schedule_type: Full-time
The Publicity Manager is a key contributor to the success of the Press, helping it to grow and develop its current strengths – overseeing all publicity efforts for the 70-80 trade, scholarly, and professional titles published annually.
ESSENTIAL DUTIES AND RESPONSIBILITIES...
· Managing all aspects of publicity for Naval Institute Press authors and their books, actively working to enhance the profile of the Press and its authors
· Scheduling
The Publicity Manager is a key contributor to the success of the Press, helping it to grow and develop its current strengths – overseeing all publicity efforts for the 70-80 trade, scholarly, and professional titles published annually.
ESSENTIAL DUTIES AND RESPONSIBILITIES...
· Managing all aspects of publicity for Naval Institute Press authors and their books, actively working to enhance the profile of the Press and its authors
· Scheduling calls to major reviewers, producers, and journals to present seasonal lists
· Researching and securing a minimum of 5-7 new venues or opportunities (outside of current contacts) a year
· Creating customized publicity plans for all major authors
· Coordinating all aspects of media interviews, author bookstore signings, and other special events, including two to four Naval Institute Press events held annually at the Jack C. Taylor Conference Center
· Monitoring current events to exploit opportunities to promote titles and authors to media outlets and venues
· Managing review lists and cultivating contacts in all print, broadcast, social, and electronic media—including but not limited to—newspapers, magazines, scholarly journals, commercial and public radio, television, websites, blogs, and social media, both foreign and domestic; manages in-house media database
· Serving as publicity liaison with commissioned sales reps and European distributors via semi-annual teleconferences, weekly email publicity blasts, and uploads to Edelweiss publicity module
· Maintaining strong relationships with reviewers, producers, event hosts, and all other key contacts necessary for executing wide-ranging local, national, and international publicity; continually cultivates new relationships to expand contact database
· Researching and generating customized review lists for each book; writing, preparing, and uploading press releases, pitch letters, and press kits, to U.S. Naval Institute website; uploading pre-pub endorsements and post-publication reviews to U.S. Naval Institute website and Firebrand Title Management; managing the shipment of all review copies to foreign and domestic destinations
· Coordinating all pre-publication endorsements, long-lead reviews, and applicable excerpts, as well as ordering and mailing bound galleys as required
· Managing and scheduling interviews, tours, speaking engagements, signing events, and other special events; coordinating media interviews in conjunction with events
· Managing Awards Submissions
· Providing regular publicity status reports to Sales & Marketing Director
· Other duties as assigned
Requirements
QUALIFICATIONS
· Ability to establish priorities, work independently, and proceed with objectives without supervision
· Superior organizational skills, detail-oriented and ability to meet deadlines
· Knowledge of military and naval history preferred
· Ability to work well with active-duty and retired military personnel, academics, and people from other service cultures
· Working knowledge of Edelweiss, Firebrand’s Title Management, Salesforce, Cision, and NetGalley preferred
· Ability to adapt to changing technologies in the workplace environment
EDUCATION and EXPERIENCE
· Bachelor’s Degree preferred
· Minimum 5 years of Publicity experience in disciplines related to the Naval Institute Press list
LANGUAGE SKILLS
· Superior writing, editing, interpersonal, and presentation skills
REASONING ABILITY
· Ability to make rational judgments about a book’s significance and to quickly determine its importance in relation to news events as they happen
PHYSICAL DEMANDS
· Ability to lift up to 20lbs
Travel
· Some travel
WORK ENVIRONMENT
Office, Annapolis, MD
The U.S. Naval Institute is a highly-respected institution with a 150-year record of thought leadership on defense and global security issues. Headquartered on the grounds of the U.S. Naval Academy, the Institute is growing, entrepreneurial, fast-paced, independent, and non-partisan.
The U.S. Naval Institute is an Equal Opportunity Employer: minority/female/disability/veteran Show more details...
ESSENTIAL DUTIES AND RESPONSIBILITIES...
· Managing all aspects of publicity for Naval Institute Press authors and their books, actively working to enhance the profile of the Press and its authors
· Scheduling calls to major reviewers, producers, and journals to present seasonal lists
· Researching and securing a minimum of 5-7 new venues or opportunities (outside of current contacts) a year
· Creating customized publicity plans for all major authors
· Coordinating all aspects of media interviews, author bookstore signings, and other special events, including two to four Naval Institute Press events held annually at the Jack C. Taylor Conference Center
· Monitoring current events to exploit opportunities to promote titles and authors to media outlets and venues
· Managing review lists and cultivating contacts in all print, broadcast, social, and electronic media—including but not limited to—newspapers, magazines, scholarly journals, commercial and public radio, television, websites, blogs, and social media, both foreign and domestic; manages in-house media database
· Serving as publicity liaison with commissioned sales reps and European distributors via semi-annual teleconferences, weekly email publicity blasts, and uploads to Edelweiss publicity module
· Maintaining strong relationships with reviewers, producers, event hosts, and all other key contacts necessary for executing wide-ranging local, national, and international publicity; continually cultivates new relationships to expand contact database
· Researching and generating customized review lists for each book; writing, preparing, and uploading press releases, pitch letters, and press kits, to U.S. Naval Institute website; uploading pre-pub endorsements and post-publication reviews to U.S. Naval Institute website and Firebrand Title Management; managing the shipment of all review copies to foreign and domestic destinations
· Coordinating all pre-publication endorsements, long-lead reviews, and applicable excerpts, as well as ordering and mailing bound galleys as required
· Managing and scheduling interviews, tours, speaking engagements, signing events, and other special events; coordinating media interviews in conjunction with events
· Managing Awards Submissions
· Providing regular publicity status reports to Sales & Marketing Director
· Other duties as assigned
Requirements
QUALIFICATIONS
· Ability to establish priorities, work independently, and proceed with objectives without supervision
· Superior organizational skills, detail-oriented and ability to meet deadlines
· Knowledge of military and naval history preferred
· Ability to work well with active-duty and retired military personnel, academics, and people from other service cultures
· Working knowledge of Edelweiss, Firebrand’s Title Management, Salesforce, Cision, and NetGalley preferred
· Ability to adapt to changing technologies in the workplace environment
EDUCATION and EXPERIENCE
· Bachelor’s Degree preferred
· Minimum 5 years of Publicity experience in disciplines related to the Naval Institute Press list
LANGUAGE SKILLS
· Superior writing, editing, interpersonal, and presentation skills
REASONING ABILITY
· Ability to make rational judgments about a book’s significance and to quickly determine its importance in relation to news events as they happen
PHYSICAL DEMANDS
· Ability to lift up to 20lbs
Travel
· Some travel
WORK ENVIRONMENT
Office, Annapolis, MD
The U.S. Naval Institute is a highly-respected institution with a 150-year record of thought leadership on defense and global security issues. Headquartered on the grounds of the U.S. Naval Academy, the Institute is growing, entrepreneurial, fast-paced, independent, and non-partisan.
The U.S. Naval Institute is an Equal Opportunity Employer: minority/female/disability/veteran Show more details...
via Paylocity
posted_at: 1 month agoschedule_type: Full-time
Description
Summary: The Member Services Group is responsible for the day to day interaction with our Members and the fulfillment of the products we produce for them...
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Work as part of a team, entering new and renewing members and subscriptions into our database, performing customer verifications, confirming order details, inputting accurate payment information, and accomplishing various other activities
Description
Summary: The Member Services Group is responsible for the day to day interaction with our Members and the fulfillment of the products we produce for them...
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Work as part of a team, entering new and renewing members and subscriptions into our database, performing customer verifications, confirming order details, inputting accurate payment information, and accomplishing various other activities to serve our 33,000 Members
• Process all trade orders and returns including managing and troubleshooting our electronic data interface with key book sellers
• Communicate courteously through incoming and outgoing phone calls and emails with members/customers regarding requests and questions that arise involving orders, missing issues, billing, cancellations, technical problems with online access, and issuing refunds
• Work closely with Press to process author, advance copy, and marketing orders
• Maintain database accuracy and proficiency in each application
• Suggest additional membership related products and services of the U.S. Naval Institute such as Auto-Renewal option, Naval History magazine, books, insignia items, and Life Membership to our Members
• Attend annual West Conference (San Diego, CA), usually in February or March each year
Requirements
QUALIFICATIONS
• Must have excellent verbal and written communication skills and be able to work both independently and as part of a team
• Proficient in various computer applications, such as Microsoft Office and Outlook - Salesforce experience is preferred
• Must be able to multi-task, respect deadlines, prioritize work load and possess the capacity to learn and apply new concepts quickly - with a high degree of accuracy and attention to detail
• Ability to quickly and appropriately evaluate and handle unforeseen problems and circumstances which may occur
• Prefer a minimum of five (5) years of experience in customer service roles
WORK ENVIRONMENT - Office, Annapolis, MD
The U.S. Naval Institute is a highly-respected institution with a 150-year record of thought leadership on defense and global security issues. Headquartered on the grounds of the U.S. Naval Academy, the Institute is growing, entrepreneurial, fast-paced, independent, and non-partisan.
The U.S. Naval Institute is an Equal Opportunity Employer: minority/female/disability/veteran Show more details...
Summary: The Member Services Group is responsible for the day to day interaction with our Members and the fulfillment of the products we produce for them...
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Work as part of a team, entering new and renewing members and subscriptions into our database, performing customer verifications, confirming order details, inputting accurate payment information, and accomplishing various other activities to serve our 33,000 Members
• Process all trade orders and returns including managing and troubleshooting our electronic data interface with key book sellers
• Communicate courteously through incoming and outgoing phone calls and emails with members/customers regarding requests and questions that arise involving orders, missing issues, billing, cancellations, technical problems with online access, and issuing refunds
• Work closely with Press to process author, advance copy, and marketing orders
• Maintain database accuracy and proficiency in each application
• Suggest additional membership related products and services of the U.S. Naval Institute such as Auto-Renewal option, Naval History magazine, books, insignia items, and Life Membership to our Members
• Attend annual West Conference (San Diego, CA), usually in February or March each year
Requirements
QUALIFICATIONS
• Must have excellent verbal and written communication skills and be able to work both independently and as part of a team
• Proficient in various computer applications, such as Microsoft Office and Outlook - Salesforce experience is preferred
• Must be able to multi-task, respect deadlines, prioritize work load and possess the capacity to learn and apply new concepts quickly - with a high degree of accuracy and attention to detail
• Ability to quickly and appropriately evaluate and handle unforeseen problems and circumstances which may occur
• Prefer a minimum of five (5) years of experience in customer service roles
WORK ENVIRONMENT - Office, Annapolis, MD
The U.S. Naval Institute is a highly-respected institution with a 150-year record of thought leadership on defense and global security issues. Headquartered on the grounds of the U.S. Naval Academy, the Institute is growing, entrepreneurial, fast-paced, independent, and non-partisan.
The U.S. Naval Institute is an Equal Opportunity Employer: minority/female/disability/veteran Show more details...
via Paylocity
schedule_type: Full-timesalary: 45K–55K a year
Description
Summary: The Member Services Senior Operations Representative is responsible for the day-to-day tasks of the Member Services group and provides technical and analytical expertise, as well as plans, coordinates and implements quality improvement programs and resolves technical and other problems. In addition, this position documents, tracks, and monitors problems to ensure timely... resolutions to member questions and typically handles
Description
Summary: The Member Services Senior Operations Representative is responsible for the day-to-day tasks of the Member Services group and provides technical and analytical expertise, as well as plans, coordinates and implements quality improvement programs and resolves technical and other problems. In addition, this position documents, tracks, and monitors problems to ensure timely... resolutions to member questions and typically handles larger or more complex client accounts through familiarity with a variety of system concepts, practices, and procedures. A wide degree of creativity and latitude is afforded.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Member Services Operations Representative
• Works as part of a team entering new and renewing members and subscribers into database, performing customer verifications, order details, accurate payment information, and activities created for appropriate communications to the customer. Issues refunds and manages invoices and receipts as necessary.
• Responds to customer inquiries by phone and email regarding new memberships, renewals, book orders, missing issues, billing, cancellations and technical problems with online access.
• Serves as backup for the Director, Member Services Operations: Importing and exporting of files, resolving backorders, managing warehouse inventory, magazine fulfillment and resolving system integration.
• Responsible for supply planning and inbound purchase order management, working cross-functionally with all business lines.
• Drafts technical and functional training documentation of processes.
• Travels to annual conferences both in and out of state to provide customer service and technical support.
• Responsible for accurate and consistent data entry among team members to maintain a clean member and customer database.
• Responsible for database deduping process across integrated system.
• Responsible for upselling of additional membership-related products and services such as Life Membership, auto-renewal option, Naval History magazine, books, hats, ties, pins, art and photo archive discounts, and ceremonial and action certificates.
Requirements
• Must have excellent verbal and written communication skills.
• Must be proficient in Microsoft Word, Excel and also in the use of customer database software.
• Must be able to multi-task, respect deadlines and prioritize work.
• Possesses the capacity to learn and apply new concepts quickly.
• Possesses the ability to quickly and appropriately evaluate and handle unforeseen problems and circumstances, which may occur.
• Superior interpersonal skills
• Excellent project management skills
• Must possess a highly developed sense of judgment, tact, diplomacy and be able to function independently
• Possesses a high degree of accuracy and attention to detail.
• Minimum five (5) years’ experience in customer service or in a customer service analyst role. Experience dealing with Trade accounts (Amazon, Baker & Taylor, Barnes & Noble) a plus.
• Knowledge of accounting processes desired.
The U.S. Naval Institute is an Equal Opportunity Employer: minority/female/disability/veteran Show more details...
Summary: The Member Services Senior Operations Representative is responsible for the day-to-day tasks of the Member Services group and provides technical and analytical expertise, as well as plans, coordinates and implements quality improvement programs and resolves technical and other problems. In addition, this position documents, tracks, and monitors problems to ensure timely... resolutions to member questions and typically handles larger or more complex client accounts through familiarity with a variety of system concepts, practices, and procedures. A wide degree of creativity and latitude is afforded.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Member Services Operations Representative
• Works as part of a team entering new and renewing members and subscribers into database, performing customer verifications, order details, accurate payment information, and activities created for appropriate communications to the customer. Issues refunds and manages invoices and receipts as necessary.
• Responds to customer inquiries by phone and email regarding new memberships, renewals, book orders, missing issues, billing, cancellations and technical problems with online access.
• Serves as backup for the Director, Member Services Operations: Importing and exporting of files, resolving backorders, managing warehouse inventory, magazine fulfillment and resolving system integration.
• Responsible for supply planning and inbound purchase order management, working cross-functionally with all business lines.
• Drafts technical and functional training documentation of processes.
• Travels to annual conferences both in and out of state to provide customer service and technical support.
• Responsible for accurate and consistent data entry among team members to maintain a clean member and customer database.
• Responsible for database deduping process across integrated system.
• Responsible for upselling of additional membership-related products and services such as Life Membership, auto-renewal option, Naval History magazine, books, hats, ties, pins, art and photo archive discounts, and ceremonial and action certificates.
Requirements
• Must have excellent verbal and written communication skills.
• Must be proficient in Microsoft Word, Excel and also in the use of customer database software.
• Must be able to multi-task, respect deadlines and prioritize work.
• Possesses the capacity to learn and apply new concepts quickly.
• Possesses the ability to quickly and appropriately evaluate and handle unforeseen problems and circumstances, which may occur.
• Superior interpersonal skills
• Excellent project management skills
• Must possess a highly developed sense of judgment, tact, diplomacy and be able to function independently
• Possesses a high degree of accuracy and attention to detail.
• Minimum five (5) years’ experience in customer service or in a customer service analyst role. Experience dealing with Trade accounts (Amazon, Baker & Taylor, Barnes & Noble) a plus.
• Knowledge of accounting processes desired.
The U.S. Naval Institute is an Equal Opportunity Employer: minority/female/disability/veteran Show more details...
via The Chronicle Of Higher Education Jobs
posted_at: 22 days agoschedule_type: Full-time
The Director, working under the supervision of the Chair of the Strategic and Operational Research Department and managing the Institute’s Deputy Director, provides leadership for the Institute’s operations, including: sets research priorities; undertakes analytic and academic engagement with, and outreach to Navy, Joint, DoD, and USG leadership; manages joint research projects and translations undertaken by the Institute; publishes a monograph
The Director, working under the supervision of the Chair of the Strategic and Operational Research Department and managing the Institute’s Deputy Director, provides leadership for the Institute’s operations, including: sets research priorities; undertakes analytic and academic engagement with, and outreach to Navy, Joint, DoD, and USG leadership; manages joint research projects and translations undertaken by the Institute; publishes a monograph series and other Institute products; maintains a library of more than 120 Chinese-language journals, plus additional books, newspapers, and electronic resources; organizes and hosts conferences, workshops, lectures, and other academic events; fosters active engagement with CMSI-affiliated scholars, officials, military officers, and other counterparts; mentors junior faculty and provides direction for student research; supports other China-related research and teaching activities at the College; manages the time and activities of the Institute’s... Deputy Director, Military Fellow, Research Associate, and any interns or visiting scholars; and sets the future direction of the Institute.
The Director also maintains and advances a research portfolio and teaching/curricular schedule of his/her own. The Director works closely with the Center and College’s leadership to foster and maintain cooperative relationships with other departments, institutes, centers, and programs, and encourages integration across College departments Show more details...
The Director also maintains and advances a research portfolio and teaching/curricular schedule of his/her own. The Director works closely with the Center and College’s leadership to foster and maintain cooperative relationships with other departments, institutes, centers, and programs, and encourages integration across College departments Show more details...
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