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Velocityfrequentflyer Questions
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Are there any fees associated with joining Velocity Frequent Flyer? A: Joining Velocity Frequent Flyer is free, and there are no membership fees. However, there may be fees associated with certain services or transactions, such as transferring points to family members, booking award flights, or purchasing additional points. It's essential to read the terms and conditions on the Velocity website for information on any applicable fees.
What are the benefits of reaching Velocity Frequent Flyer Silver status? A: Velocity Frequent Flyer Silver status comes with benefits such as priority boarding, extra checked baggage allowance, lounge access, and bonus points on eligible flights. Silver members also receive exclusive offers and discounts from Velocity's partners. Achieving Silver status requires earning a certain number of Status Credits within a specified timeframe.
How can I redeem Velocity Frequent Flyer points for flights? A: Velocity members can redeem their points for flights by logging into their Velocity account, searching for available award flights, and booking using their points. The number of points required for a flight will depend on the destination, fare class, and availability. It's best to book award flights in advance as they are subject to availability.
How can I contact Velocity Frequent Flyer customer service? A: Velocity Frequent Flyer members can contact customer service by phone, email, or through the live chat feature on the Velocity website. The customer service team is available to assist with inquiries about points, bookings, membership levels, promotions, and more. Members can also visit the Velocity website for FAQs and self-help resources.
How long do Velocity Frequent Flyer points last? A: Velocity Frequent Flyer points do not expire as long as the member remains active. To keep your points from expiring, you need to earn or redeem points within a specified timeframe, usually within 24 months. Activities such as flying with partner airlines, shopping, or using a Velocity credit card can help keep your points active.
How do I earn Velocity Frequent Flyer points? A: Velocity Frequent Flyer members can earn points through various methods such as flying with partner airlines, shopping with Velocity's retail partners, using a Velocity co-branded credit card, and booking hotels or car rentals through Velocity's partners. You can also earn points through promotions or special offers from Velocity.
What is the difference between Velocity Frequent Flyer points and Status Credits? A: Velocity Frequent Flyer points are earned through various activities and can be redeemed for flights, upgrades, and other rewards. Status Credits, on the other hand, determine your membership level within the Velocity program (Silver, Gold, Platinum) and are earned based on the distance flown, class of travel, and airline partner.
Can I transfer Velocity Frequent Flyer points to family members? A: Velocity Frequent Flyer points can be transferred to family members as long as they are also Velocity members. There may be restrictions and fees associated with transferring points, so it's best to check the Velocity website or contact their customer service for more information on how to transfer points to family members.
Can I earn Velocity Frequent Flyer points on partner airlines? A: Yes, Velocity Frequent Flyer members can earn points on eligible flights with Virgin Australia and over 30 partner airlines, including Delta Air Lines, Singapore Airlines, and Etihad Airways. To earn points on partner airlines, members must book eligible flights and enter their Velocity membership number when making the reservation.
Can I upgrade my flight using Velocity Frequent Flyer points? A: Yes, Velocity Frequent Flyer members can use their points to upgrade to a higher class of service on eligible flights with Virgin Australia and partner airlines. Upgrades are subject to availability and the number of points required will depend on the route, fare class, and airline. Members can check their eligibility and availability on the Velocity website.