Venmo.com is a peer-to-peer mobile payment system that enables users to send or receive money using their mobile devices or computers. Founded in 2009, Venmo.com is a subsidiary of PayPal that has rapidly gained popularity among millennials due to its ease of use, social networking features, and low transaction fees. Venmo.com allows users to connect their bank accounts or debit cards, send payments to friends or family members, split bills or expenses, and even make purchases at participating merchants. The website also features a news feed where users can see their friends' transactions and comment or react to them with emojis.
Remote log out: Users can control immediate closures of a session if your phone or computer is compromised by visiting Settings > Security > and then end the session you suspect was breached.money.slickdeals.netAccount encryption: Venmo uses encryption to protect user accounts. When using the web app, make sure “https” is display in the URL.
Venmo includes a social feed displaying all your donations and comments from your donors.nonprofitsdecoded.comVenmo’s platform also lets nonprofits build social proof for their digital fundraising campaigns, similar to blockchain technology.
Before you can create an account, you must authenticate a cell phone number by entering the code that was texted to you.venmo-logi.comThe app must first be downloaded for Android or iOS (Venmo is not supported on Windows devices). You can select whether to sign up for an account in the app using Facebook or an email address.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#5,055 Site Rank
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Site age15 yrs old
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Site Owner informationWhois info
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Original author(s)Andrew Kortina,Iqram Magdon-Ismail
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Developer(s)Venmo, LLC (subsidiary of,PayPal,)
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Initial release2009
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Operating systemAndroid,,,iOS
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Available inEnglish
#5,055
15 yrs
United States
We’re looking for a customer service expert who doesn’t... require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about our app.
Responsibilities
• Provide world class customer service.
• Field support calls, chat, and emails from users about our product offerings.
• Try all avenues to solve a customer's issue, but if you can't, explain the why with an empathetic ear
• Educate our customers on how to use Venmo to send and receive payments
• Work to continuously learn about the payments industry in hopes of quickly becoming an expert
• Proactively look for ways to improve internal processes
Requirements
• Team player - we win as a team.
• Enjoys being on the phone interacting with customers
• Must be a self-starter and self-learner
• Someone who is routinely the Tech Support hotline for his/her family and friends
• 2+ years experience in a role that put you in direct contact with consumers
• Someone who enjoys a fast paced yet fun working environment
• Comfortable with a flexible work schedule working nights, weekends and holidays
• Willingness to work hard and have fun doing it!
Job Type: Full-time Show more details...
Job Description Summary...
“Just Venmo me”. You may have heard—or used—this phrase before. Venmo has reached verb-status, becoming synonymous with “sending & receiving money”. But Venmo isn’t just about transactions. It’s about interactions. It’s where your money finds meaning as you share, connect, and split purchases with friends. People love sending money and paying with Venmo, and we've come a long way from our humble beginnings as a P2P app. Millions of users have now also made our products such as the Venmo Debit Card, Venmo Checkout, Venmo Credit Card, Crypto on Venmo (and more) a part of their financial lives, and there’s so much more we can do as their go-to for fast, safe, and secure payments. In this role, you will lead a high-performing team of data scientists, and bring the analytical rigor required to solve complex, ambiguous, and high-visibility business challenges to drive growth, engagement, and monetization of Venmo. You and your team will work cross-functionally with senior leaders from product, engineering, design, and marketing teams to build world-class products by making strategic recommendations via investigative deep-dives and hypothesis-driven experiments.
Job Description:
About you:
• You are curious and inquisitive: love digging into data and uncovering insights
• You are hyper-analytical and intellectually honest, truly believing in data-driven decisions and communicating your ideas through storytelling
• You are a highly motivated, result-oriented self-starter, enjoy working in a fast-paced environment, and can deliver successful results with minimal guidance
• You are a player-coach, and are not afraid of rolling up your sleeves and jumping into details
• You are passionate about mentoring, developing and motivating a high-performing team to drive impact
Your day to day:
• Challenge the status quo, and truly drive data backed decision making
• Coach and mentor a large group of team members on day-to-day delivery
• Support multiple projects and analytics initiatives at the same time in a fast-paced, results-oriented environment
• Partner closely with Product Leaders to build the right metrics to measure the performance of new and existing features
• Identify key metrics, conduct rigorous explorative data analysis, create executive facing dashboards and build business cases that drive decisions and prioritization
• Analyze consumer product performance and health, triage issues, and provide recommendation on the best course solution and optimization.
• Synthesizing large volumes of data with attention to granular details and present findings and recommendations to senior-level stakeholders
• Define and cultivate best practices in analytics instrumentation and experimentation
• Provide strategic and tactical guidance on specific data elements that need to be tracked to enable tracking of metrics and assess user behavior
• Collaborate with data platform teams to build/enhance necessary data platforms to provide metrics & business insights and build alerts to monitor those metrics.
What do you need to bring:
• At least 10 years of experience analyzing large, complex, multi-dimensional data sets and synthesizing insights into actionable solutions
• At least 4 years of experience in managing data science and analytics teams
• Data driven mindset with a Bachelor’s / Master’s degree in any quantitative discipline such as Analytics, Engineering, Computer Science, Economics, Statistics or Mathematics
• Fluent in SQL, Excel, and Visualization tools such as Tableau or Looker; Experience with a statistical programming language like R or Python preferred
• Domain expertise in payments or other financial services and prior work experience in a product analytics space will be highly valued
• Exceptional communication skills, both written and verbal, to influence cross-functional teams
• A passion for problem-solving and comfort with ambiguity
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $107300 to $259600
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
REQ ID R0095416 Show more details...
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our... beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
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Job Description Summary:
As a Specialist within Consumer Risk, you will be required to work through a number of pre-determined fraud queues and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators). Venmo Risk Specialists will also be responsible for outbound phone calls confirming credit activity for customers who have had alerts placed on their credit reports. You will complete your investigation using multiple resources including customer contact, reviewing Venmo activity, phone matches, IP Search, and various websites, etc.. In addition, this role will also entail inbound phone call contact to answer questions concerning limitations that may have been placed on the Venmo account as well as why transactions may be blocked. Consumer Risk Specialists are customer-oriented and work to deliver a better understanding of Venmo processes to our customers. At the same time, you will educate customers on how to maintain security and strive for loss prevention for both PayPal/Venmo and its customers. You are responsible for reviewing analyzing data and determining in a timely manner whether to verify the authenticity of transactions and/or activities. A Specialist within Consumer Risk is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.
Job Description:
Core Duties:
• Based on assigned queues, review Venmo accounts and determine the legitimacy of the account and account holder, the associated risk (using fraud indicators), and make sure all appropriate restriction and/or dismissal decisions are made on each account reviewed. (45%)
• Answer inbound customer call inquiries concerning account status and transaction issues. (45%)
• Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity (10%)
Competencies:
• Customer Focus
• Decision Quality
• Problem Solving
• Drive for Results
• Time Management
• Functional / Technical Skills
• Ethics and Values
• Integrity and Trust
Skills & Requirements:
Business:
• Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer.
• Strong written (email) communication utilizing proper grammar and punctuation.
• Ability to make discretionary decisions based on research.
• Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.
Technical:
• Ability to learn and adapt to new software technologies.
• Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
• Basic Knowledge of internal systems & software.
Experience:
High School diploma or educational equivalent with 4+ years relevant work experience.
Shifts will be Wednesday to Saturday or Sunday to Wednesday and will be a daytime shift.
Subsidiary:
PayPal
Travel Percent:
0
For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated Show more details...