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Most recent job postings at Viator
via LinkedIn
posted_at: 14 days agoschedule_type: Full-timework_from_home: 1
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.
Overview
We seek a B2B marketing professional with Marketo experience who is a creative thinker and can help conceptualize and bring to life best-in-class email marketing campaigns.
The person in this role is highly motivated and used to working in a fast-paced environment. You take your projects from start to finish and are able to create the plan and execute it.
Responsibilities Will Include, But Are Not Limited To
• Responsible for the development and deployment of lifecycle trigger automation, ad-hoc promotions, and engagement campaigns to ensure the business is positioned to drive long-term customer engagement and retention.
• Work cross-functionally with product, product marketing, and sales to translate business goals into accurate delivery requirements, including but not limited to: specifying required data, segmentation & targeting logic (sometimes pulled from other tools), and dynamic content requirements
• Demonstrated success creating marketing campaigns with expertise using Marketo including building nurture programs, smart-list development, setup, testing, launching, and scoring of campaigns & programs
• Drive A/B testing methodology in partnership with internal stakeholders to improve email effectiveness.
• Work with copywriters and designers to create compelling email content
• Build analytics and reporting framework. Understand how to gather insights from program performance data and develop recommendations to drive measurable improvement in results and identify new opportunities.
• Knowledge about email compliance (CAN-SPAM, GDPR, CASL)
• SQL experience is a plus
• Knowledge of velocity scripting and custom objects is a plus
The ideal candidate
• Email marketing, lifecycle marketing, or retention marketing experience at a B2B brand
• Experience with Marketo, certification ideal
• Experience using Canva, Excel, and Big Query
• Brings a vivid sense of curiosity and creativity that helps drive projects forward
• Has the interpersonal and communication skills to successfully manage stakeholders
• Avid learner who takes it upon themself to get smart on new topics, systems, and markets
• Expert project manager and never miss a detail
The base salary range for this role is $95,000-$145,000 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#Viator
#Remote Show more details...
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.
Overview
We seek a B2B marketing professional with Marketo experience who is a creative thinker and can help conceptualize and bring to life best-in-class email marketing campaigns.
The person in this role is highly motivated and used to working in a fast-paced environment. You take your projects from start to finish and are able to create the plan and execute it.
Responsibilities Will Include, But Are Not Limited To
• Responsible for the development and deployment of lifecycle trigger automation, ad-hoc promotions, and engagement campaigns to ensure the business is positioned to drive long-term customer engagement and retention.
• Work cross-functionally with product, product marketing, and sales to translate business goals into accurate delivery requirements, including but not limited to: specifying required data, segmentation & targeting logic (sometimes pulled from other tools), and dynamic content requirements
• Demonstrated success creating marketing campaigns with expertise using Marketo including building nurture programs, smart-list development, setup, testing, launching, and scoring of campaigns & programs
• Drive A/B testing methodology in partnership with internal stakeholders to improve email effectiveness.
• Work with copywriters and designers to create compelling email content
• Build analytics and reporting framework. Understand how to gather insights from program performance data and develop recommendations to drive measurable improvement in results and identify new opportunities.
• Knowledge about email compliance (CAN-SPAM, GDPR, CASL)
• SQL experience is a plus
• Knowledge of velocity scripting and custom objects is a plus
The ideal candidate
• Email marketing, lifecycle marketing, or retention marketing experience at a B2B brand
• Experience with Marketo, certification ideal
• Experience using Canva, Excel, and Big Query
• Brings a vivid sense of curiosity and creativity that helps drive projects forward
• Has the interpersonal and communication skills to successfully manage stakeholders
• Avid learner who takes it upon themself to get smart on new topics, systems, and markets
• Expert project manager and never miss a detail
The base salary range for this role is $95,000-$145,000 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#Viator
#Remote Show more details...
via Association For Behavioral And Cognitive Therapies (ABCT)
schedule_type: Full-time
What you’ll do:
In this strategic and highly impactful role, you will build and own the product marketing strategy for the Viator website and app, focusing on engaging, converting, and delighting travelers looking for things to do. You will serve as the go-to-market lead and voice of the traveler, providing essential feedback loops that will influence the product strategy and roadmap, as well as... marketing communications.
Your job is to know
What you’ll do:
In this strategic and highly impactful role, you will build and own the product marketing strategy for the Viator website and app, focusing on engaging, converting, and delighting travelers looking for things to do. You will serve as the go-to-market lead and voice of the traveler, providing essential feedback loops that will influence the product strategy and roadmap, as well as... marketing communications.
Your job is to know the market, know the user, and effectively communicate how and why Viator is the go-to marketplace for finding and booking experiences.
As a Senior Manager, Product Marketing you will:
• Develop an understanding of the market, from user needs to competitive landscape, and effectively collaborate with the cross-functional team to build the best UX and market the Viator product experience to travelers.
• Drive go-to-market strategy, including messaging and positioning, for new and existing features and programs of the Viator website and app.
• Champion a culture of data-led, insights-driven R&D that will ultimately impact customer acquisition, conversion, and repeat business.
• Partner with the customer support team by equipping them with knowledge, messaging, and collateral to increase NPS and loyalty among customers.
• Drive the development of positioning, messaging and value propositions to impact user activation and engagement.
• Partner with a high-performing Product Management team to distill technical product features into crisp value propositions for Viator’s customer segments.
• Constantly analyze internal and external data to form customer insights that uncover opportunities to create a highly differentiated product offering and innovate in new markets.
Qualifications:
• 7+ years in product, product marketing and/or marketing,
• At least 5 years in B2C product marketing, preferably including experience with online/e-commerce marketplaces.
• Proven success translating technical products into compelling value propositions and marketing messages.
• Experience launching go-to-market strategies and products for consumer-facing products
• Track record of translating customer needs into product ideas that result in innovative product solutions that are adopted by target audiences.
You are:
• Customer oriented. You are a traveler and/or lover of travel who understands the unique challenges and opportunities that come with planning and booking things to do.
• Analytical and data-driven. You rigorously question and test your own and others’ assumptions, supported by data.
• An excellent communicator - both verbally, visually, and in writing.
• A terrific collaborator, able to partner effectively across teams with a broad range of skill sets and experience to arrive at the best solutions.
• Able to influence those around you. You use data to support your intuition and decisions, and have the confidence to push through initiatives you believe in.
• Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment.
• A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others.
• Interested in joining a high-performing team with a supportive and inclusive culture.
You will:
• Be working with the Director of Product Marketing & Social Media to establish the Product Marketing function, defining and implementing new procedures and processes across the business.
• Be working with people from a variety of backgrounds and cultures.
LI-JC1#
#Viator
#LI-Remote
In this strategic and highly impactful role, you will build and own the product marketing strategy for the Viator website and app, focusing on engaging, converting, and delighting travelers looking for things to do. You will serve as the go-to-market lead and voice of the traveler, providing essential feedback loops that will influence the product strategy and roadmap, as well as marketing communications. As a Senior Manager, Product Marketing you will. Develop an understanding of the market, from user needs to competitive landscape, and effectively collaborate with the cross-functional team to build the best UX and market the Viator product experience to travelers. Drive go-to-market strategy, including messaging and positioning, for new and existing features and programs of the Viator website and app. Champion a culture of data-led, insights-driven R&D that will ultimately impact customer acquisition, conversion, and repeat business. Partner with the customer support team by equipping them with knowledge, messaging, and collateral to increase NPS and loyalty among customers. Drive the development of positioning, messaging and value propositions to impact user activation and engagement. Partner with a high-performing Product Management team to distill technical product features into crisp value propositions for Viator’s customer segments. Constantly analyze internal and external data to form customer insights that uncover opportunities to create a highly differentiated product offering and innovate in new markets. You rigorously question and test your own and others’ assumptions, supported by data. Be working with the Director of Product Marketing & Social Media to establish the Product Marketing function, defining and implementing new procedures and processes across the business. product marketing strategy, ux, marketing, market strategies, translating, customer oriented, writing, impact, product strategy, go-to-market strategy, loyalty, segments, product marketing, competitive landscape, product management, marketing communications, excellent communicator, cross-functional, customer needs, value propositions, Senior Product Marketing Specialist, Mobile Product Marketing Manager, Product Marketing Manager, Senior Product Marketing Manager, Senior Director Of Product Marketing, Product Marketing Analyst, Director of Product Marketing, Senior Product Manager, Technical Product Marketing Manager, Director of Product Marketing - Talent Solutions Show more details...
In this strategic and highly impactful role, you will build and own the product marketing strategy for the Viator website and app, focusing on engaging, converting, and delighting travelers looking for things to do. You will serve as the go-to-market lead and voice of the traveler, providing essential feedback loops that will influence the product strategy and roadmap, as well as... marketing communications.
Your job is to know the market, know the user, and effectively communicate how and why Viator is the go-to marketplace for finding and booking experiences.
As a Senior Manager, Product Marketing you will:
• Develop an understanding of the market, from user needs to competitive landscape, and effectively collaborate with the cross-functional team to build the best UX and market the Viator product experience to travelers.
• Drive go-to-market strategy, including messaging and positioning, for new and existing features and programs of the Viator website and app.
• Champion a culture of data-led, insights-driven R&D that will ultimately impact customer acquisition, conversion, and repeat business.
• Partner with the customer support team by equipping them with knowledge, messaging, and collateral to increase NPS and loyalty among customers.
• Drive the development of positioning, messaging and value propositions to impact user activation and engagement.
• Partner with a high-performing Product Management team to distill technical product features into crisp value propositions for Viator’s customer segments.
• Constantly analyze internal and external data to form customer insights that uncover opportunities to create a highly differentiated product offering and innovate in new markets.
Qualifications:
• 7+ years in product, product marketing and/or marketing,
• At least 5 years in B2C product marketing, preferably including experience with online/e-commerce marketplaces.
• Proven success translating technical products into compelling value propositions and marketing messages.
• Experience launching go-to-market strategies and products for consumer-facing products
• Track record of translating customer needs into product ideas that result in innovative product solutions that are adopted by target audiences.
You are:
• Customer oriented. You are a traveler and/or lover of travel who understands the unique challenges and opportunities that come with planning and booking things to do.
• Analytical and data-driven. You rigorously question and test your own and others’ assumptions, supported by data.
• An excellent communicator - both verbally, visually, and in writing.
• A terrific collaborator, able to partner effectively across teams with a broad range of skill sets and experience to arrive at the best solutions.
• Able to influence those around you. You use data to support your intuition and decisions, and have the confidence to push through initiatives you believe in.
• Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment.
• A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others.
• Interested in joining a high-performing team with a supportive and inclusive culture.
You will:
• Be working with the Director of Product Marketing & Social Media to establish the Product Marketing function, defining and implementing new procedures and processes across the business.
• Be working with people from a variety of backgrounds and cultures.
LI-JC1#
#Viator
#LI-Remote
In this strategic and highly impactful role, you will build and own the product marketing strategy for the Viator website and app, focusing on engaging, converting, and delighting travelers looking for things to do. You will serve as the go-to-market lead and voice of the traveler, providing essential feedback loops that will influence the product strategy and roadmap, as well as marketing communications. As a Senior Manager, Product Marketing you will. Develop an understanding of the market, from user needs to competitive landscape, and effectively collaborate with the cross-functional team to build the best UX and market the Viator product experience to travelers. Drive go-to-market strategy, including messaging and positioning, for new and existing features and programs of the Viator website and app. Champion a culture of data-led, insights-driven R&D that will ultimately impact customer acquisition, conversion, and repeat business. Partner with the customer support team by equipping them with knowledge, messaging, and collateral to increase NPS and loyalty among customers. Drive the development of positioning, messaging and value propositions to impact user activation and engagement. Partner with a high-performing Product Management team to distill technical product features into crisp value propositions for Viator’s customer segments. Constantly analyze internal and external data to form customer insights that uncover opportunities to create a highly differentiated product offering and innovate in new markets. You rigorously question and test your own and others’ assumptions, supported by data. Be working with the Director of Product Marketing & Social Media to establish the Product Marketing function, defining and implementing new procedures and processes across the business. product marketing strategy, ux, marketing, market strategies, translating, customer oriented, writing, impact, product strategy, go-to-market strategy, loyalty, segments, product marketing, competitive landscape, product management, marketing communications, excellent communicator, cross-functional, customer needs, value propositions, Senior Product Marketing Specialist, Mobile Product Marketing Manager, Product Marketing Manager, Senior Product Marketing Manager, Senior Director Of Product Marketing, Product Marketing Analyst, Director of Product Marketing, Senior Product Manager, Technical Product Marketing Manager, Director of Product Marketing - Talent Solutions Show more details...
via LinkedIn
posted_at: 14 days agoschedule_type: Full-timework_from_home: 1
Who We Are
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...
What We Do
Viator’s B2B team is an exciting, fast growing business unit that drives revenue growth, diversification
Who We Are
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...
What We Do
Viator’s B2B team is an exciting, fast growing business unit that drives revenue growth, diversification and innovation for Viator’s suppliers, affiliates, and partners. We offer suppliers and partners a variety of ways to work with Viator via a wide selection of tools and platforms. As an industry leader, you will be part of a team that works on some of the most exciting and impactful initiatives within our industry. This role is ideal for someone who is ambitious and interested in having a significant impact on the growth and performance of our suppliers and partners.
What You’ll Do
As a Senior Manager, B2B Marketing, you will be responsible for developing and executing programs that drive acquisition, adoption, growth, and engagement and retention, implementing robust targeting, testing, and tracking capabilities, and building/leading/coaching a team that can meet the demands of a rapidly growing business. Moreover, the Senior Manager, Marketing will position the acquisition engine to drive new users and paying customers for our B2B offerings. Finally, you will beat the forefront of testing into new messaging and positioning hypotheses coming from Product and Product Marketing teams.
As a Senior Manager, B2B Marketing, You Will
• Formulate and deliver the strategy to achieve Viator’s B2B business targets through customer-focused and data-led marketing campaigns across all digital paid and organic channels (search, display, paid social, video, mobile, sponsored content), and in-person events.
• From acquisition to their first booking, ensure we are acquiring and converting our partners to productive, repeat “customers”.
• Partner with Product Marketing, CRM, Product, and other functions to design and deliver a growth and adoption marketing plan for new products.
• Galvanize and empower the efforts of your teams, providing direction, mentorship and coaching
• Hire and develop extraordinary marketers (including content writer, community managers, event managers, and growth marketers), mobilizing them to execute on your vision while positioning them to achieve their ambitious professional development goals
• Continually build on the foundation for partner and team growth through the development of repeatable, scalable processes and frameworks
• Work with senior leadership, marketing, finance, data, and product leads to unblock dependencies, uncover new insights and opportunities for cross-team collaboration
Qualifications
• 5+ years of experience as a marketing leader who has successfully delivered growth results across digital paid acquisition channels,
• At least 2 years in B2B product marketing with technical products, including some experience in the affiliate marketing and/or e-commerce distribution landscape
• Proven success with driving and measuring growth via paid and unpaid channels, Demonstrated capacity in leading marketing teams, and managing budgets & timelines
You Are
• Data and results oriented
• An excellent communicator - both verbally, in writing and visually.
• A terrific collaborator, able to partner effectively across teams with a broad range of skill sets and experience to arrive at the best solutions
• Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
• Curious and analytical. You rigorously question and test your own and others’ assumptions, supported by data
• Able to build, lead, and develop teams
• A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others
• Interested in joining a high-performing team with a supportive and inclusive culture.
You Will
• Be part of a global, distributed team, which means flexible working hours and a requirement to participate in early or late meetings on a regular basis
• Be working with people from a variety of backgrounds and cultures
• Be expected to travel <10% of the time
The base salary range for this role is $120,000-$185,000 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#Remote
#Viator Show more details...
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...
What We Do
Viator’s B2B team is an exciting, fast growing business unit that drives revenue growth, diversification and innovation for Viator’s suppliers, affiliates, and partners. We offer suppliers and partners a variety of ways to work with Viator via a wide selection of tools and platforms. As an industry leader, you will be part of a team that works on some of the most exciting and impactful initiatives within our industry. This role is ideal for someone who is ambitious and interested in having a significant impact on the growth and performance of our suppliers and partners.
What You’ll Do
As a Senior Manager, B2B Marketing, you will be responsible for developing and executing programs that drive acquisition, adoption, growth, and engagement and retention, implementing robust targeting, testing, and tracking capabilities, and building/leading/coaching a team that can meet the demands of a rapidly growing business. Moreover, the Senior Manager, Marketing will position the acquisition engine to drive new users and paying customers for our B2B offerings. Finally, you will beat the forefront of testing into new messaging and positioning hypotheses coming from Product and Product Marketing teams.
As a Senior Manager, B2B Marketing, You Will
• Formulate and deliver the strategy to achieve Viator’s B2B business targets through customer-focused and data-led marketing campaigns across all digital paid and organic channels (search, display, paid social, video, mobile, sponsored content), and in-person events.
• From acquisition to their first booking, ensure we are acquiring and converting our partners to productive, repeat “customers”.
• Partner with Product Marketing, CRM, Product, and other functions to design and deliver a growth and adoption marketing plan for new products.
• Galvanize and empower the efforts of your teams, providing direction, mentorship and coaching
• Hire and develop extraordinary marketers (including content writer, community managers, event managers, and growth marketers), mobilizing them to execute on your vision while positioning them to achieve their ambitious professional development goals
• Continually build on the foundation for partner and team growth through the development of repeatable, scalable processes and frameworks
• Work with senior leadership, marketing, finance, data, and product leads to unblock dependencies, uncover new insights and opportunities for cross-team collaboration
Qualifications
• 5+ years of experience as a marketing leader who has successfully delivered growth results across digital paid acquisition channels,
• At least 2 years in B2B product marketing with technical products, including some experience in the affiliate marketing and/or e-commerce distribution landscape
• Proven success with driving and measuring growth via paid and unpaid channels, Demonstrated capacity in leading marketing teams, and managing budgets & timelines
You Are
• Data and results oriented
• An excellent communicator - both verbally, in writing and visually.
• A terrific collaborator, able to partner effectively across teams with a broad range of skill sets and experience to arrive at the best solutions
• Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
• Curious and analytical. You rigorously question and test your own and others’ assumptions, supported by data
• Able to build, lead, and develop teams
• A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others
• Interested in joining a high-performing team with a supportive and inclusive culture.
You Will
• Be part of a global, distributed team, which means flexible working hours and a requirement to participate in early or late meetings on a regular basis
• Be working with people from a variety of backgrounds and cultures
• Be expected to travel <10% of the time
The base salary range for this role is $120,000-$185,000 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#Remote
#Viator Show more details...
via Salary.com
posted_at: 5 days agoschedule_type: Full-time
Viator’s mission is to bring more wonder into the world. To bring extraordinary, unexpected, and forever-memorable experiences to more people, more often, wherever they’re traveling, wherever they are. In doing so, Viator elevates thousands of businesses, large and small, along the way.
We’re the largest marketplace of our kind: a single place where travelers can book more than 300,000 tours... experiences, and activities. We’re used by millions
Viator’s mission is to bring more wonder into the world. To bring extraordinary, unexpected, and forever-memorable experiences to more people, more often, wherever they’re traveling, wherever they are. In doing so, Viator elevates thousands of businesses, large and small, along the way.
We’re the largest marketplace of our kind: a single place where travelers can book more than 300,000 tours... experiences, and activities. We’re used by millions of travelers to find everything from walking tours and wineries, to cooking classes and catamarans, to sailing and spelunking, to bus tours and breweries.
The Viator partnership product team is seeking an enthusiastic, data fluent Product Manager responsible for driving key product initiatives of our partnership team. You will work closely with the business stakeholders as well as your engineering team and the rest of the Product team to deliver and scale our next-generation travel agent and affiliate programs. You are a self-starter and thrive in an environment where you can work on complex product features. You are skilled at translating business needs into product plans that incorporate appropriate internal and external research. You have extensive experience working in Agile framework and with engineering teams to break down the product plans and deliver best-in-class products. Your communication skills allow you to excel at collaborating in a Global team environment, working in several time zones.
At Viator, you will have the opportunity to work in a fast-growing environment where you will have a lot of ownership while being part of the TripAdvisor family ensures you will have the support needed to exceed your goals.
Summary of essential job functions
• Help define and carry out the Product vision of our Partnerships team and champion it through the entire organization while also managing tactical initiatives.
• Work with business stakeholders to define and translate strategic business ideas into product stories and acceptance criteria.
• Manage technical projects, track progress towards milestones, and keep tabs on all the moving parts of agile planning and development cycles.
• Communicate the state of projects across teams and stakeholders
• Research, troubleshoot, diagnose, and recommend solutions to
• complex business and technical problems.
Minimum requirements
• 3 years of product management experience
• Strong technical understanding.
• Desire to work in a fast-paced, results drive environment with a diverse set of responsibilities
• Proven ability to create, analyze and communicate analytics and performance metrics
• Outstanding verbal, written and presentation skills
• Strong time-management skills and ability to prioritize
• Proficiency with agile development
• Ability to collaborate with a global team, across multiple time zones
• Be prepared to work out of usual business hours when required to teleconference with overseas teams, as necessary
Where you will be
Viator is a remote-first company, seeking to provide an environment of ultimate flexibility and trust within our teams but with regular access to one of our global hubs, in this case our Oxford office. If you would like to work in the office, at home or as a hybrid between the 2 then Viator provides that flexibility.
Viator’s remote-first experience is centered around:
• Intentionality and making our time together count. For some, this will mean traveling to be with colleagues on a regular basis. For some, it will mean being in the office for specific training, development, and growth. And for others, it will mean choosing to be in the office a couple times each week to foster connection.
• Empowerment: Entrusting teams and individuals to work together to best harmonize the personal with the professional.
• Diversity, and recognizing that our teams and employees have different needs – location, responsibility, hours worked, and collaboration levels. Different teams and different people will take different approaches. Some of our team members will be located remotely. Some will be near our offices.
• Trust and focusing on the quality of work above all.
#viator
#TM-01 Show more details...
We’re the largest marketplace of our kind: a single place where travelers can book more than 300,000 tours... experiences, and activities. We’re used by millions of travelers to find everything from walking tours and wineries, to cooking classes and catamarans, to sailing and spelunking, to bus tours and breweries.
The Viator partnership product team is seeking an enthusiastic, data fluent Product Manager responsible for driving key product initiatives of our partnership team. You will work closely with the business stakeholders as well as your engineering team and the rest of the Product team to deliver and scale our next-generation travel agent and affiliate programs. You are a self-starter and thrive in an environment where you can work on complex product features. You are skilled at translating business needs into product plans that incorporate appropriate internal and external research. You have extensive experience working in Agile framework and with engineering teams to break down the product plans and deliver best-in-class products. Your communication skills allow you to excel at collaborating in a Global team environment, working in several time zones.
At Viator, you will have the opportunity to work in a fast-growing environment where you will have a lot of ownership while being part of the TripAdvisor family ensures you will have the support needed to exceed your goals.
Summary of essential job functions
• Help define and carry out the Product vision of our Partnerships team and champion it through the entire organization while also managing tactical initiatives.
• Work with business stakeholders to define and translate strategic business ideas into product stories and acceptance criteria.
• Manage technical projects, track progress towards milestones, and keep tabs on all the moving parts of agile planning and development cycles.
• Communicate the state of projects across teams and stakeholders
• Research, troubleshoot, diagnose, and recommend solutions to
• complex business and technical problems.
Minimum requirements
• 3 years of product management experience
• Strong technical understanding.
• Desire to work in a fast-paced, results drive environment with a diverse set of responsibilities
• Proven ability to create, analyze and communicate analytics and performance metrics
• Outstanding verbal, written and presentation skills
• Strong time-management skills and ability to prioritize
• Proficiency with agile development
• Ability to collaborate with a global team, across multiple time zones
• Be prepared to work out of usual business hours when required to teleconference with overseas teams, as necessary
Where you will be
Viator is a remote-first company, seeking to provide an environment of ultimate flexibility and trust within our teams but with regular access to one of our global hubs, in this case our Oxford office. If you would like to work in the office, at home or as a hybrid between the 2 then Viator provides that flexibility.
Viator’s remote-first experience is centered around:
• Intentionality and making our time together count. For some, this will mean traveling to be with colleagues on a regular basis. For some, it will mean being in the office for specific training, development, and growth. And for others, it will mean choosing to be in the office a couple times each week to foster connection.
• Empowerment: Entrusting teams and individuals to work together to best harmonize the personal with the professional.
• Diversity, and recognizing that our teams and employees have different needs – location, responsibility, hours worked, and collaboration levels. Different teams and different people will take different approaches. Some of our team members will be located remotely. Some will be near our offices.
• Trust and focusing on the quality of work above all.
#viator
#TM-01 Show more details...
via Karkidi
schedule_type: Full-timesalary: 120K–190K a year
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. We believe in championing the diverse perspectives, experiences... voices, and abilities of our employees, travelers, candidates,
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. We believe in championing the diverse perspectives, experiences... voices, and abilities of our employees, travelers, candidates, business partners, and industry peers. This inspires us to think bigger, act more fearlessly, improve constantly, and always remember – we are better together!
Tripadvisor is looking for an experienced Machine Learning Manager to lead our dynamic and fast paced Machine Learning Team on our Viator brand, home to over 300K bookable experiences worldwide. As a Manager on this team, you will have the opportunity to lead and develop current team members, while also serving as a technical leader who can still deploy models to production. Some common business problems we face include: recommender systems, NLP/NLU, computer vision, online advertising and targeting, ranking algorithms, and more. You will have access to the newest development tools and huge data sets. You will deploy your solutions online and be able to observe the impact of your work in real time as you help the company grow. This is a great opportunity to make your mark on a growing brand in the Tripadvisor family strongly recovering post Covid-19.
Beyond leading the team of ML scientists, you will also be expected to work cross-functionally with analysts, software engineers, data engineers, product managers, and more. You will be expected to drive forward with your own agenda and roadmap for Machine Learning at Viator, while fitting in with the larger scope of the company.
What you will do:
• Lead a team of 3-5 scientists, operating as both a technical and people lead.
• Establish a vision and roadmap for the machine learning function, in alignment with the company vision. Communicate easily and regularly with non-technical audiences.
• Help leadership understand the opportunities, limitations and investments needed to fully realize the potential of ML
• Deliver impact in a fast-paced, data-driven and high-growth business, bringing innovative ideas using robust analysis, models and insights
• Guide the team to solve key business problems and research new machine learning solutions
• Provide technical guidance to team members; conducting weekly brainstorming sessions, and staying up-to-date with the latest ML developments
• Encourage the team to take ownership of projects and to find new opportunities and problems where machine learning could be applied to improve the business
• Build (and deploy end to end) advanced supervised and unsupervised machine learning models - e.g. XGBoost/LightGBM, neural networks (auto-encoders, feedforward networks, RNNs/CNNs, language models, etc.), bandit/Bayesian algorithms, time-series modeling, and more.
• Carry out A/B test experiments and understand the basics of causal inference.
What you will bring to the team:
• PhD or Masters in Computer Science, Engineering, Statistics, or related field (PhD preferred).
• Strong background in machine learning and statistics. Solid foundation in data structures and algorithms.
• Experience deploying and maintaining ML models in production.
Experience training deep neural networks.
Experience with natural language processing.
• Proficiency in Python for numerical/statistical programming (including Numpy, Pandas, and Scikit-learn).
• Ability and appetite to work in a fast paced environment (projects taking 1-3 months).
• Excellent communication skills.
• 5+ years of experience in data science or machine learning (at least 3 in industry).
• Minimum 1 year of experience as a team lead.
What you’ll get:
• Highly competitive salary along with the following
• Annual bonus
• Stock and Share Package
• Annual Stock Awards
• Excellent contributory pension
• Full family private medical cover
• Full dental cover
• Annual lifestyle benefit allowance (e.g. for travel, health, fitness, wellbeing)
• Flexible working hours
• Hybrid remote working
• Critical illness plus full life cover
• Employee assistance program Show more details...
Tripadvisor is looking for an experienced Machine Learning Manager to lead our dynamic and fast paced Machine Learning Team on our Viator brand, home to over 300K bookable experiences worldwide. As a Manager on this team, you will have the opportunity to lead and develop current team members, while also serving as a technical leader who can still deploy models to production. Some common business problems we face include: recommender systems, NLP/NLU, computer vision, online advertising and targeting, ranking algorithms, and more. You will have access to the newest development tools and huge data sets. You will deploy your solutions online and be able to observe the impact of your work in real time as you help the company grow. This is a great opportunity to make your mark on a growing brand in the Tripadvisor family strongly recovering post Covid-19.
Beyond leading the team of ML scientists, you will also be expected to work cross-functionally with analysts, software engineers, data engineers, product managers, and more. You will be expected to drive forward with your own agenda and roadmap for Machine Learning at Viator, while fitting in with the larger scope of the company.
What you will do:
• Lead a team of 3-5 scientists, operating as both a technical and people lead.
• Establish a vision and roadmap for the machine learning function, in alignment with the company vision. Communicate easily and regularly with non-technical audiences.
• Help leadership understand the opportunities, limitations and investments needed to fully realize the potential of ML
• Deliver impact in a fast-paced, data-driven and high-growth business, bringing innovative ideas using robust analysis, models and insights
• Guide the team to solve key business problems and research new machine learning solutions
• Provide technical guidance to team members; conducting weekly brainstorming sessions, and staying up-to-date with the latest ML developments
• Encourage the team to take ownership of projects and to find new opportunities and problems where machine learning could be applied to improve the business
• Build (and deploy end to end) advanced supervised and unsupervised machine learning models - e.g. XGBoost/LightGBM, neural networks (auto-encoders, feedforward networks, RNNs/CNNs, language models, etc.), bandit/Bayesian algorithms, time-series modeling, and more.
• Carry out A/B test experiments and understand the basics of causal inference.
What you will bring to the team:
• PhD or Masters in Computer Science, Engineering, Statistics, or related field (PhD preferred).
• Strong background in machine learning and statistics. Solid foundation in data structures and algorithms.
• Experience deploying and maintaining ML models in production.
Experience training deep neural networks.
Experience with natural language processing.
• Proficiency in Python for numerical/statistical programming (including Numpy, Pandas, and Scikit-learn).
• Ability and appetite to work in a fast paced environment (projects taking 1-3 months).
• Excellent communication skills.
• 5+ years of experience in data science or machine learning (at least 3 in industry).
• Minimum 1 year of experience as a team lead.
What you’ll get:
• Highly competitive salary along with the following
• Annual bonus
• Stock and Share Package
• Annual Stock Awards
• Excellent contributory pension
• Full family private medical cover
• Full dental cover
• Annual lifestyle benefit allowance (e.g. for travel, health, fitness, wellbeing)
• Flexible working hours
• Hybrid remote working
• Critical illness plus full life cover
• Employee assistance program Show more details...
via TripAdvisor Careers
posted_at: 14 days agoschedule_type: Full-time
Company Overview:
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...
TripAdvisor is the world’s largest online travel site, visited by 390 million travelers each month, and our Experiences
Company Overview:
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...
TripAdvisor is the world’s largest online travel site, visited by 390 million travelers each month, and our Experiences business, Viator, is a fascinating and ever-evolving part of the organization.
At Viator, the only thing we love more than travel is data. We slice it, we dice it, and we use it to empower our decision making.
We seek a B2B marketing professional with Marketo experience who is a creative thinker and can help conceptualize and bring to life best-in-class email marketing campaigns.
The person in this role is highly motivated and used to working in a fast-paced environment. You take your projects from start to finish and are able to create the plan and execute it.
Responsibilities will include, but are not limited to:
• Responsible for the development and deployment of lifecycle trigger automation, ad-hoc promotions, and engagement campaigns to ensure the business is positioned to drive long-term customer engagement and retention.
• Work cross-functionally with product, product marketing, and sales to translate business goals into accurate delivery requirements, including but not limited to: specifying required data, segmentation & targeting logic (sometimes pulled from other tools), and dynamic content requirements
• Demonstrated success creating marketing campaigns with expertise using Marketo including building nurture programs, smart-list development, setup, testing, launching, and scoring of campaigns & programs
• Drive A/B testing methodology in partnership with internal stakeholders to improve email effectiveness.
• Work with copywriters and designers to create compelling email content
• Build analytics and reporting framework. Understand how to gather insights from program performance data and develop recommendations to drive measurable improvement in results and identify new opportunities.
• Knowledge about email compliance (CAN-SPAM, GDPR, CASL)
• SQL experience is a plus
• Knowledge of velocity scripting and custom objects is a plus
The ideal candidate
• Email marketing, lifecycle marketing, or retention marketing experience at a B2B brand
• Experience with Marketo, certification ideal
• Experience using Canva, Excel, and Big Query
• Brings a vivid sense of curiosity and creativity that helps drive projects forward
• Has the interpersonal and communication skills to successfully manage stakeholders
• Avid learner who takes it upon themself to get smart on new topics, systems, and markets
• Expert project manager and never miss a detail
The base salary range for this role is $95,000-$145,000 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-JC1
#Viator
#Remote Show more details...
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...
TripAdvisor is the world’s largest online travel site, visited by 390 million travelers each month, and our Experiences business, Viator, is a fascinating and ever-evolving part of the organization.
At Viator, the only thing we love more than travel is data. We slice it, we dice it, and we use it to empower our decision making.
We seek a B2B marketing professional with Marketo experience who is a creative thinker and can help conceptualize and bring to life best-in-class email marketing campaigns.
The person in this role is highly motivated and used to working in a fast-paced environment. You take your projects from start to finish and are able to create the plan and execute it.
Responsibilities will include, but are not limited to:
• Responsible for the development and deployment of lifecycle trigger automation, ad-hoc promotions, and engagement campaigns to ensure the business is positioned to drive long-term customer engagement and retention.
• Work cross-functionally with product, product marketing, and sales to translate business goals into accurate delivery requirements, including but not limited to: specifying required data, segmentation & targeting logic (sometimes pulled from other tools), and dynamic content requirements
• Demonstrated success creating marketing campaigns with expertise using Marketo including building nurture programs, smart-list development, setup, testing, launching, and scoring of campaigns & programs
• Drive A/B testing methodology in partnership with internal stakeholders to improve email effectiveness.
• Work with copywriters and designers to create compelling email content
• Build analytics and reporting framework. Understand how to gather insights from program performance data and develop recommendations to drive measurable improvement in results and identify new opportunities.
• Knowledge about email compliance (CAN-SPAM, GDPR, CASL)
• SQL experience is a plus
• Knowledge of velocity scripting and custom objects is a plus
The ideal candidate
• Email marketing, lifecycle marketing, or retention marketing experience at a B2B brand
• Experience with Marketo, certification ideal
• Experience using Canva, Excel, and Big Query
• Brings a vivid sense of curiosity and creativity that helps drive projects forward
• Has the interpersonal and communication skills to successfully manage stakeholders
• Avid learner who takes it upon themself to get smart on new topics, systems, and markets
• Expert project manager and never miss a detail
The base salary range for this role is $95,000-$145,000 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-JC1
#Viator
#Remote Show more details...
via Jooble
posted_at: 6 days agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at View email address on click.appcast.io .
Location: Oxford
Hybrid: 3 times per week office attendance
Customer Care Lead for all Viator retail travel distributors/agents from the booking process to basic technical support and troubleshooting and ensuring the highest form & delivery of customer care to the customer, agent & supplier.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Assist frontline Customer Care Agents for the company both email and phone work.
• Coach to agent improvements via quality assurance and sales performance
• Communication to Customer Care Managers in relation to all customer care & support issues
• Ability to assist agents with escalations for sales and customer care (phones, email, chat)
• Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed
• Time management of effective Customer Care delivery
• Maintenance of existing Customer Care tools (databases, manuals, in-house forms)
• Continuing improvement to customer care administration and work methods
• Effective “handover” to following Customer Care staff members – clear, concise and detailed information
• Special project / product work when required
• Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process
• Logging and collating all system and product errors
• Control (on a rotating basis) of the online booking / cancellation / amendment procedures
• Responsible for phone SLAS’s and email work queues in our system and submitted to our family of websites and will assist in responding to incoming customer service emails.
• Responsible for monthly gross booking goals through new sales bookings and amendments to existing bookings.
• Additionally, this position will assist with call volume in the Contact Center.
EXPERIENCE and/or EDUCATION
• Requires 2-4 years of experience in related field, preferably in travel and a call center setting
• Excellent communication, time management skills, the ability to work under pressure and meet deadlines on multiple projects
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
• Ability to work efficiently, independently and cohesively, consistently producing quality results
• Experience in travel either in product development, operations or reservations
• Solid experience in Phone Sales preferable but not essential
• Basic background knowledge of computers and IT functions
• Global geographical knowledge
• Excellent interpersonal and communication skills (verbal and written) in English plus another language (Spanish, Italian, French, German or Portuguese) and articulate.
• Excellent customer care skills
• Computer literate to Microsoft Windows applications required; preferably Excel, Word, Power Point.
• Must be committed to a flexible work schedule which will include early morning, mid-morning, evenings and weekends
• Must possess critical thinking and problem solving skills
• Must have the manual dexterity to operate a computer and other office equipment.
LANGUAGE SKILLS:
• Excellent communication skills (both written and oral) in English plus at least another European language is essential
#LI-VIATOR
#LI-MH2
#LI-Hybrid Show more details...
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at View email address on click.appcast.io .
Location: Oxford
Hybrid: 3 times per week office attendance
Customer Care Lead for all Viator retail travel distributors/agents from the booking process to basic technical support and troubleshooting and ensuring the highest form & delivery of customer care to the customer, agent & supplier.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Assist frontline Customer Care Agents for the company both email and phone work.
• Coach to agent improvements via quality assurance and sales performance
• Communication to Customer Care Managers in relation to all customer care & support issues
• Ability to assist agents with escalations for sales and customer care (phones, email, chat)
• Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed
• Time management of effective Customer Care delivery
• Maintenance of existing Customer Care tools (databases, manuals, in-house forms)
• Continuing improvement to customer care administration and work methods
• Effective “handover” to following Customer Care staff members – clear, concise and detailed information
• Special project / product work when required
• Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process
• Logging and collating all system and product errors
• Control (on a rotating basis) of the online booking / cancellation / amendment procedures
• Responsible for phone SLAS’s and email work queues in our system and submitted to our family of websites and will assist in responding to incoming customer service emails.
• Responsible for monthly gross booking goals through new sales bookings and amendments to existing bookings.
• Additionally, this position will assist with call volume in the Contact Center.
EXPERIENCE and/or EDUCATION
• Requires 2-4 years of experience in related field, preferably in travel and a call center setting
• Excellent communication, time management skills, the ability to work under pressure and meet deadlines on multiple projects
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
• Ability to work efficiently, independently and cohesively, consistently producing quality results
• Experience in travel either in product development, operations or reservations
• Solid experience in Phone Sales preferable but not essential
• Basic background knowledge of computers and IT functions
• Global geographical knowledge
• Excellent interpersonal and communication skills (verbal and written) in English plus another language (Spanish, Italian, French, German or Portuguese) and articulate.
• Excellent customer care skills
• Computer literate to Microsoft Windows applications required; preferably Excel, Word, Power Point.
• Must be committed to a flexible work schedule which will include early morning, mid-morning, evenings and weekends
• Must possess critical thinking and problem solving skills
• Must have the manual dexterity to operate a computer and other office equipment.
LANGUAGE SKILLS:
• Excellent communication skills (both written and oral) in English plus at least another European language is essential
#LI-VIATOR
#LI-MH2
#LI-Hybrid Show more details...
via TripAdvisor Careers
posted_at: 14 days agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
Customer Care Manager, N. America
Job description
The Customer Care Manager’s focus is to oversee the Team Leaders processes, performance and development. The Manager will also be responsible for engagement and performance oversight of our outsourced partners.
The position requires an individual that is processes oriented, high-level judgement, process oriented, data driven and the ability to motivate, identify, report and offer solutions on the root causes of escalated situations. This position will collaborate with business partners to identify and prioritize key customer improvement opportunities and implement necessary changes and improvements as well as measure and report on progress.
What you’ll do:
• Responsible for delivering Global Operational processes and objectives for Viator Customer Support for both on-shore and off-shore teams.
• Engage and work closely with Operation Team Leaders.
• Engage and work closely with the Vendor Management Organization on follow-up and support of our Vendors
• Engage, cultivate relationships, and assist with direction for BPO team’s
• Availability to travel internationally to support global teams
• Execute for optimal service delivery while maintaining high quality standards
• Mentor, coach, invest in development and lead team
• Review and provide feedback on daily, weekly, and monthly performance metrics for progress and opportunities
• Address staff behavioral and performance concerns to realign to meet objectives & goals
• Delegate assignments and responsibilities throughout the team for development
• Coordinate the tracking and meeting of key performance goals while driving new initiatives
• In coordination with forecasting & scheduling teams, ensure adherence to schedules and addressing absenteeism trends
• Provide input for process design and input with quality & training teams for improvements
• Constant eye on service levels and making recommendations to change strategy when required
• Submit accurate reports as required and interpret information to ensure optimum levels of service are provided coordinating with Reporting & Analytics Team
• Collect and deliver staff & customer feedback to improve procedures and interactions
• Enforce company and contact center policies and procedures
Desired Skills and Experience
• 5 years+ experience required in a contact center management role
• Proven experience working without-sourced partners.
• Patience, understanding and resilience when managing complex situations and competing priorities.
• Must be able to multi-task in a fast paced and dynamic environment
• On-line travel industry experience preferred
• Proven experience in both process and people management
• Demonstrable outcomes of driving metric improvements
• Experience utilizing CRM (e.g. Salesforce) and Telephony platforms a plus
• Excellent verbal and written communication skills
• Ability to use good judgment while problem solving
• Shift flexibility is mandatory
Key Competencies for this role
• Excellent planning, organizing, leadership/supervisory skills
• Excellent communicator, both verbal and written (Multilingual a plus)
• Strong customer service, quality, and results oriented
• Effective problem solver
• Ability to focus/align staff around critical initiatives
#VIATOR
#LI-JACOB Show more details...
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
Customer Care Manager, N. America
Job description
The Customer Care Manager’s focus is to oversee the Team Leaders processes, performance and development. The Manager will also be responsible for engagement and performance oversight of our outsourced partners.
The position requires an individual that is processes oriented, high-level judgement, process oriented, data driven and the ability to motivate, identify, report and offer solutions on the root causes of escalated situations. This position will collaborate with business partners to identify and prioritize key customer improvement opportunities and implement necessary changes and improvements as well as measure and report on progress.
What you’ll do:
• Responsible for delivering Global Operational processes and objectives for Viator Customer Support for both on-shore and off-shore teams.
• Engage and work closely with Operation Team Leaders.
• Engage and work closely with the Vendor Management Organization on follow-up and support of our Vendors
• Engage, cultivate relationships, and assist with direction for BPO team’s
• Availability to travel internationally to support global teams
• Execute for optimal service delivery while maintaining high quality standards
• Mentor, coach, invest in development and lead team
• Review and provide feedback on daily, weekly, and monthly performance metrics for progress and opportunities
• Address staff behavioral and performance concerns to realign to meet objectives & goals
• Delegate assignments and responsibilities throughout the team for development
• Coordinate the tracking and meeting of key performance goals while driving new initiatives
• In coordination with forecasting & scheduling teams, ensure adherence to schedules and addressing absenteeism trends
• Provide input for process design and input with quality & training teams for improvements
• Constant eye on service levels and making recommendations to change strategy when required
• Submit accurate reports as required and interpret information to ensure optimum levels of service are provided coordinating with Reporting & Analytics Team
• Collect and deliver staff & customer feedback to improve procedures and interactions
• Enforce company and contact center policies and procedures
Desired Skills and Experience
• 5 years+ experience required in a contact center management role
• Proven experience working without-sourced partners.
• Patience, understanding and resilience when managing complex situations and competing priorities.
• Must be able to multi-task in a fast paced and dynamic environment
• On-line travel industry experience preferred
• Proven experience in both process and people management
• Demonstrable outcomes of driving metric improvements
• Experience utilizing CRM (e.g. Salesforce) and Telephony platforms a plus
• Excellent verbal and written communication skills
• Ability to use good judgment while problem solving
• Shift flexibility is mandatory
Key Competencies for this role
• Excellent planning, organizing, leadership/supervisory skills
• Excellent communicator, both verbal and written (Multilingual a plus)
• Strong customer service, quality, and results oriented
• Effective problem solver
• Ability to focus/align staff around critical initiatives
#VIATOR
#LI-JACOB Show more details...
via LinkedIn
schedule_type: Full-time
Bienvenu, Bonnecaze, Foco & Viator, LLC is looking for a full-time paralegal to assist with its fast-paced litigation practice.
• 2+ years of paralegal experience is preferred.
• Bachelor’s Degree/Paralegal Certificate is preferred...
• Proficiency in MS Office (Outlook, Excel, Word, etc.).
• Experience with Worldox and PCLaw is a plus.
• Knowledge of filing in State and Federal Courts is a plus.
• Must be able to meet deadlines and
Bienvenu, Bonnecaze, Foco & Viator, LLC is looking for a full-time paralegal to assist with its fast-paced litigation practice.
• 2+ years of paralegal experience is preferred.
• Bachelor’s Degree/Paralegal Certificate is preferred...
• Proficiency in MS Office (Outlook, Excel, Word, etc.).
• Experience with Worldox and PCLaw is a plus.
• Knowledge of filing in State and Federal Courts is a plus.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
Our ideal candidate would be able to adapt to emerging technologies and work independently. We would also value a candidate who is organized, detail-oriented and who possesses a strong ability to multi-task while being able to prioritize workload and problem solve.
Paralegal responsibilities include, but are not limited to, maintaining case files, calendaring deadlines, drafting discovery, letters, and pleadings, and filing with all state and federal courts. Our paralegals are in constant communication with clients, courts, support vendors, etc., therefore professional communication (both written and verbal) are essential.
Benefits include company paid health and dental insurance premiums for employee, group life insurance, 401(k) matching, discretionary year-end bonus.
Please send resumes to resumes@bblawla.com Show more details...
• 2+ years of paralegal experience is preferred.
• Bachelor’s Degree/Paralegal Certificate is preferred...
• Proficiency in MS Office (Outlook, Excel, Word, etc.).
• Experience with Worldox and PCLaw is a plus.
• Knowledge of filing in State and Federal Courts is a plus.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
Our ideal candidate would be able to adapt to emerging technologies and work independently. We would also value a candidate who is organized, detail-oriented and who possesses a strong ability to multi-task while being able to prioritize workload and problem solve.
Paralegal responsibilities include, but are not limited to, maintaining case files, calendaring deadlines, drafting discovery, letters, and pleadings, and filing with all state and federal courts. Our paralegals are in constant communication with clients, courts, support vendors, etc., therefore professional communication (both written and verbal) are essential.
Benefits include company paid health and dental insurance premiums for employee, group life insurance, 401(k) matching, discretionary year-end bonus.
Please send resumes to resumes@bblawla.com Show more details...
via Las Vegas, NV - Geebo
posted_at: 6 days agoschedule_type: Full-timesalary: 20–28 an hour
3.
9 Quick Apply 16 hours ago Full Job Description We believe that we are better together, and at Tripadvisor we welcome you for who you are.
Our workplace is for everyone, as is our people powered platform.
At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Why this job is excellent:
Viator is the world's leading resource for researching,
3.
9 Quick Apply 16 hours ago Full Job Description We believe that we are better together, and at Tripadvisor we welcome you for who you are.
Our workplace is for everyone, as is our people powered platform.
At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Why this job is excellent:
Viator is the world's leading resource for researching, finding and booking tours and travel experiences worldwide.
What we do:
Our staff of travel insiders has hand-selected the best things to do in more than 1,500 destinations.
Working closely with trusted local tour and activity operators, Viator makes it very simple for all travelers to find exactly what they want to do, and, uncover things they didn't even know they could do.
We've done the homework, made all the connections, and even pulled a few strings to make sure our customers have unprecedented insider access provided by a... global network of trustworthy and reliable local businesses.
And the result? Travellers have direct access to thousands of travel experiences, from basic and traditional sightseeing tours to incredibly exclusive unique finds--and everything in between.
From popular double-decker bus tours to private VIP experiences, from adrenaline-pumping outdoor activities to cultural and family-friendly experiences, from shore excursions to show tickets, city passes, day trips, multi-day excursionsyou name it, and we probably have it, all hand-selected by the Viator team, all available online or on your phone.
That means you can book everything in advance which can help avoid sell-outs in high season and save time in-destination for exploration.
Or, if you're more of a spur-of-the-moment type (or if you are taking advantage of a few spare moments with your mobile device), Viator lets you book up to the last minute as well, with handy apps and an optimized mobile website.
Customer Care co-ordination for all Viator retail travel distributors/agents from the booking process to basic technical support and troubleshooting Ensuring the highest form & delivery of customer care to the customer, agent & supplier What you'll do:
Frontline Customer Care for the company both email and phone work.
Servicing booking requests, placing reservations by phone, inquiries by email and phone, administration and sales Communication to Customer Care Manager in relation to all customer care & support issues Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed Liaise with Market Sales Co-ordinators and Market Sales Managers where necessary Accurate delivery of booking information into various in-house software solutions Time management of effective customer care delivery Maintenance of existing Customer Care tools (databases, manuals, in-house forms) Continuing improvement to customer care administration and work methods Effective handover to following Customer Care staff members - clear, concise and detailed information Special project / product work when required Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process Logging and collating all system and product errors Control (on a rotating basis) of the online booking / cancellation / amendment procedures What we need from you:
Fluent in English and Italian, both written and spoken Ability to work shift patterns, including some weekends Experience of reservation systems would be preferred Experience of taking calls and writing emails in a Customer Support environment Any sales experience also advantageous We want you to feel like you're travelling with an insider, everywhere you go, every time you travel.
That's our main goal here at Viator.
As passionate travelers ourselves, we understand the value of having a trusted resource you can rely on to help you find, research and book the world's best travel experiences.
For over 15 years, Viator has curated the largest and most diverse selection of worldwide tours and activities--from traditional sightseeing tours to unique once-in-a-lifetime experiences--all provided by local tour operators we've pre-screened for quality, value and service.
Our activities are supported by more than 800,000 verified reviews, photos and videos posted by travelers like you, all backed by our low-price guarantee.
Viator, Inc.
sells tours and activities through the award-winning Viator.
com website, ten local-language sites serving North and South American, European and Japanese markets, five fully optimized mobile sites and more than 3,000 affiliate sites that include major hotel chains and airlines, online travel agencies, city-specific sites and more.
We strive to create an accessible and inclusive experience for all candidates.
If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.
com.
#VIATOR #LI-JACOB Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
9 Quick Apply 16 hours ago Full Job Description We believe that we are better together, and at Tripadvisor we welcome you for who you are.
Our workplace is for everyone, as is our people powered platform.
At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Why this job is excellent:
Viator is the world's leading resource for researching, finding and booking tours and travel experiences worldwide.
What we do:
Our staff of travel insiders has hand-selected the best things to do in more than 1,500 destinations.
Working closely with trusted local tour and activity operators, Viator makes it very simple for all travelers to find exactly what they want to do, and, uncover things they didn't even know they could do.
We've done the homework, made all the connections, and even pulled a few strings to make sure our customers have unprecedented insider access provided by a... global network of trustworthy and reliable local businesses.
And the result? Travellers have direct access to thousands of travel experiences, from basic and traditional sightseeing tours to incredibly exclusive unique finds--and everything in between.
From popular double-decker bus tours to private VIP experiences, from adrenaline-pumping outdoor activities to cultural and family-friendly experiences, from shore excursions to show tickets, city passes, day trips, multi-day excursionsyou name it, and we probably have it, all hand-selected by the Viator team, all available online or on your phone.
That means you can book everything in advance which can help avoid sell-outs in high season and save time in-destination for exploration.
Or, if you're more of a spur-of-the-moment type (or if you are taking advantage of a few spare moments with your mobile device), Viator lets you book up to the last minute as well, with handy apps and an optimized mobile website.
Customer Care co-ordination for all Viator retail travel distributors/agents from the booking process to basic technical support and troubleshooting Ensuring the highest form & delivery of customer care to the customer, agent & supplier What you'll do:
Frontline Customer Care for the company both email and phone work.
Servicing booking requests, placing reservations by phone, inquiries by email and phone, administration and sales Communication to Customer Care Manager in relation to all customer care & support issues Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed Liaise with Market Sales Co-ordinators and Market Sales Managers where necessary Accurate delivery of booking information into various in-house software solutions Time management of effective customer care delivery Maintenance of existing Customer Care tools (databases, manuals, in-house forms) Continuing improvement to customer care administration and work methods Effective handover to following Customer Care staff members - clear, concise and detailed information Special project / product work when required Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process Logging and collating all system and product errors Control (on a rotating basis) of the online booking / cancellation / amendment procedures What we need from you:
Fluent in English and Italian, both written and spoken Ability to work shift patterns, including some weekends Experience of reservation systems would be preferred Experience of taking calls and writing emails in a Customer Support environment Any sales experience also advantageous We want you to feel like you're travelling with an insider, everywhere you go, every time you travel.
That's our main goal here at Viator.
As passionate travelers ourselves, we understand the value of having a trusted resource you can rely on to help you find, research and book the world's best travel experiences.
For over 15 years, Viator has curated the largest and most diverse selection of worldwide tours and activities--from traditional sightseeing tours to unique once-in-a-lifetime experiences--all provided by local tour operators we've pre-screened for quality, value and service.
Our activities are supported by more than 800,000 verified reviews, photos and videos posted by travelers like you, all backed by our low-price guarantee.
Viator, Inc.
sells tours and activities through the award-winning Viator.
com website, ten local-language sites serving North and South American, European and Japanese markets, five fully optimized mobile sites and more than 3,000 affiliate sites that include major hotel chains and airlines, online travel agencies, city-specific sites and more.
We strive to create an accessible and inclusive experience for all candidates.
If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.
com.
#VIATOR #LI-JACOB Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
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