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Most recent job postings at ViewSonic
via ZipRecruiter
posted_at: 14 hours agoschedule_type: Full-time
Salary: 100-130k
Supervision...
Reports to: Director of Marketing Communications
Come Grow with Us!
Working at ViewSonic is a unique opportunity to do rewarding, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 36 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our visual display solutions are well known throughout the industry. As a result,
Salary: 100-130k
Supervision...
Reports to: Director of Marketing Communications
Come Grow with Us!
Working at ViewSonic is a unique opportunity to do rewarding, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 36 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our visual display solutions are well known throughout the industry. As a result, we are looking for energetic, motivated team members to expand our nest.
Your Role and Impact
The Digital Marketing Manager is responsible for executing B2B and B2C campaigns to drive growth across all vertical markets, including education, enterprise, government, and gaming. The ideal candidate has at least 5 years of experience in digital marketing and is well versed in brand and performance marketing tactics, including but not limited to paid search, organic and paid social, influencer and affiliate marketing, direct media buys, and email marketing. The Digital Marketing Manager will blend brand strategy, customer insights, and data analytics to support a growth plan. The role oversees strategy and day-to-day activities in the U.S. & Canada, and supports global markets in Latin America, Asia, and EMEA with best practice sharing. The candidate must be an ambitious self-starter who is highly organized and detail-oriented, comfortable with ambiguity, and an empathetic people manager.
Day to Day Responsibilities
• Manage and optimize digital marketing campaigns to drive customer acquisition, engagement, and retention
• Report on campaign performance against goals and benchmarks
• Continually evaluate and optimize marketing spend and channel allocation
• Collaborate closely with the creative, channel, and marketing communications teams
• Manage budgets, timelines, and resources effectively to ensure that digital marketing initiatives are delivered on time and within budget
• Stay up to date on the latest digital marketing trends and technologies, and make recommendations for continuous improvement
• Manage and develop a team of digital marketing specialists
Your Ideal Profile
• BA in advertising, marketing, communications, or related field
• 5+ years of advertising and email marketing experience, preferably in the technology industry
• Experience with Google Analytics and Google Tag Manager
• Experience with major ad platforms, including Google, Facebook, Twitter, LinkedIn, and TikTok
• Excellent written and verbal communication skills
• Excellent coordination and organization skills, with attention to details
• Team player that works with little supervision
• Strong Excel and PowerPoint skills
• Experience with SEO and account-based marketing a plus
• Shaping the website’s user experience and the customer journey
What’s in it for you:
• Medical, dental and vision insurance options
• 401k with company match
• Paid time off
• Company provided equipment
Work Environment & Requirements
• Environment: Hybrid; 3 days in, 2 days remote
• Physical Effort: Work requires infrequent physical demands
• Hazards: Negligible, little or no exposure to hazards
At ViewSonic, our mission is to provide excellence in visual experience by combining, products, solutions, and ecosystem developments. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements Show more details...
Supervision...
Reports to: Director of Marketing Communications
Come Grow with Us!
Working at ViewSonic is a unique opportunity to do rewarding, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 36 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our visual display solutions are well known throughout the industry. As a result, we are looking for energetic, motivated team members to expand our nest.
Your Role and Impact
The Digital Marketing Manager is responsible for executing B2B and B2C campaigns to drive growth across all vertical markets, including education, enterprise, government, and gaming. The ideal candidate has at least 5 years of experience in digital marketing and is well versed in brand and performance marketing tactics, including but not limited to paid search, organic and paid social, influencer and affiliate marketing, direct media buys, and email marketing. The Digital Marketing Manager will blend brand strategy, customer insights, and data analytics to support a growth plan. The role oversees strategy and day-to-day activities in the U.S. & Canada, and supports global markets in Latin America, Asia, and EMEA with best practice sharing. The candidate must be an ambitious self-starter who is highly organized and detail-oriented, comfortable with ambiguity, and an empathetic people manager.
Day to Day Responsibilities
• Manage and optimize digital marketing campaigns to drive customer acquisition, engagement, and retention
• Report on campaign performance against goals and benchmarks
• Continually evaluate and optimize marketing spend and channel allocation
• Collaborate closely with the creative, channel, and marketing communications teams
• Manage budgets, timelines, and resources effectively to ensure that digital marketing initiatives are delivered on time and within budget
• Stay up to date on the latest digital marketing trends and technologies, and make recommendations for continuous improvement
• Manage and develop a team of digital marketing specialists
Your Ideal Profile
• BA in advertising, marketing, communications, or related field
• 5+ years of advertising and email marketing experience, preferably in the technology industry
• Experience with Google Analytics and Google Tag Manager
• Experience with major ad platforms, including Google, Facebook, Twitter, LinkedIn, and TikTok
• Excellent written and verbal communication skills
• Excellent coordination and organization skills, with attention to details
• Team player that works with little supervision
• Strong Excel and PowerPoint skills
• Experience with SEO and account-based marketing a plus
• Shaping the website’s user experience and the customer journey
What’s in it for you:
• Medical, dental and vision insurance options
• 401k with company match
• Paid time off
• Company provided equipment
Work Environment & Requirements
• Environment: Hybrid; 3 days in, 2 days remote
• Physical Effort: Work requires infrequent physical demands
• Hazards: Negligible, little or no exposure to hazards
At ViewSonic, our mission is to provide excellence in visual experience by combining, products, solutions, and ecosystem developments. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements Show more details...
via Jobrapido.com
schedule_type: Full-time
Job brief
We are looking for a Remote Purchasing Manager you will be...
responsible for sourcing equipment, goods and services and managing
vendors. The successful candidate will be able to perform strategic
procurement activities across multiple categories of spend, search for
better deals and find more profitable suppliers.
Responsibilities
• Develop, lead and execute purchasing strategies
• Track and report key functional metrics to reduce
Job brief
We are looking for a Remote Purchasing Manager you will be...
responsible for sourcing equipment, goods and services and managing
vendors. The successful candidate will be able to perform strategic
procurement activities across multiple categories of spend, search for
better deals and find more profitable suppliers.
Responsibilities
• Develop, lead and execute purchasing strategies
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Craft negotiation strategies and close deals with optimal terms
• Partner with stakeholders to ensure clear requirements documentation
• Forecast price and market trends to identify changes of balance in buyer-supplier power
• Perform cost and scenario analysis, and benchmarking
• Assess, manage and mitigate risks
• Seek and partner with reliable vendors and suppliers
• Determine quantity and timing of deliveries
• Monitor and forecast upcoming levels of demand
Requirements and skills
• Proven working experience as Purchasing Manager, Agent or Officer
• Familiarity with sourcing and vendor management
• Interest in market dynamics along with business sense
• A knack for negotiation and networking
• Working experience of vendor management software
• Ability to gather and analyse data and to work with figures
• Solid judgement along with decision making skills
• Strong leadership capabilities
• BS degree in supply chain management, logistics or business administration Show more details...
We are looking for a Remote Purchasing Manager you will be...
responsible for sourcing equipment, goods and services and managing
vendors. The successful candidate will be able to perform strategic
procurement activities across multiple categories of spend, search for
better deals and find more profitable suppliers.
Responsibilities
• Develop, lead and execute purchasing strategies
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Craft negotiation strategies and close deals with optimal terms
• Partner with stakeholders to ensure clear requirements documentation
• Forecast price and market trends to identify changes of balance in buyer-supplier power
• Perform cost and scenario analysis, and benchmarking
• Assess, manage and mitigate risks
• Seek and partner with reliable vendors and suppliers
• Determine quantity and timing of deliveries
• Monitor and forecast upcoming levels of demand
Requirements and skills
• Proven working experience as Purchasing Manager, Agent or Officer
• Familiarity with sourcing and vendor management
• Interest in market dynamics along with business sense
• A knack for negotiation and networking
• Working experience of vendor management software
• Ability to gather and analyse data and to work with figures
• Solid judgement along with decision making skills
• Strong leadership capabilities
• BS degree in supply chain management, logistics or business administration Show more details...
via Salary.com
schedule_type: Full-timework_from_home: 1
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years in business, but we still have the same entrepreneurial spirit and excitement that we had back in 1987. Our brand and products are well-known to corporate IT staff members, graphic artists, educators... and business professionals everywhere. As a result,
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years in business, but we still have the same entrepreneurial spirit and excitement that we had back in 1987. Our brand and products are well-known to corporate IT staff members, graphic artists, educators... and business professionals everywhere. As a result, we are growing quickly, and we need energetic, motivated teammates to help us continue our momentum. Our solutions are sold by all major IT resellers, including CDW, Insight, SHI, Connection, Zones, and many more. But it is our job to make sure that companies are asking for ViewSonic by name. This is where you come in.
Your Role and Impact
As a media planner at ViewSonic, you are creating and sustaining brand awareness of ViewSonic products and solutions to B2B and B2C audiences. This is primarily accomplished in the digital space, with some offline advertising channels in play. The objective is to create awareness and website traffic to convert to engagement, leads, and sales. You will utilize your knowledge and skills in advertising to reach as many relevant audiences as possible, with the right message through their respective channels.
Your day-to-day Responsibilities
• Ensure advertising messages align with Company objectives
• Focus on day-to-day execution of all advertising campaigns, both automated/self-serve digital advertising and direct publisher partnerships
• Proactively review and manage client data to ensure optimal performance on all campaigns
• Determine the most suitable media mix given the nature of each product or marketing campaign's marketing budget and preferred advertising media
• Collect, review, compile, and manage accurate data to ensure optimal performance on all ad campaigns and reporting the results to relevant stakeholders
• Research the current media landscape and stay abreast with the latest media trends
• Building and maintaining relationships with advertising platforms and media publishers/influencers
• Assist with advertising budget management, billing, and reconciliation
• Assist with advertising creative development, QA, and trafficking
• Understand advertising/media and marketing fundamentals and best practices
• Other duties as assigned
Your Ideal Profile
• High school diploma or equivalent, BA in marketing or related preferred
• Minimum of 2 years experience of media planning and buying experience in digital media (display, video, audio, search, social, native, CTV). Traditional media experience (TV, radio, print, out-of-home) is a plus
• Hands on experience and proficiency using automated advertising/media platforms (Google Ads, search, display, video, Facebook Ads Manager, LinkedIn Campaign Manager, etc)
• Experience with Google Tag Manager and Google Analytics is strongly preferred
• Familiarity or experience with Account Based Marketing is preferred but not required
• Experience using Microsoft Office (Excel, Word & Powerpoint) and conducting professional online meetings/webinars
• The ability to understand and comprehend new technology innovations and market them to new customers
• Must be able to work independently and prioritize both revenue generating and non-revenue generating activities
• Strong ability to actively listen and determine customer needs
• Excellent verbal and written communication and interpersonal skills
• Strong organizational skills, discipline, with attention to detail and ability to balance multiple tasks
• Highly motivated, high energy, competitive self-starter with a strong sense of urgency
Work Environment:
Environment: Normal office conditions, hybrid work available
Physical Effort: Infrequent physical demands
Hazards: Negligible, little or no exposure to hazards
What’s in it for you:
• Health, dental, and vision insurance options
• 401K with company match
• Paid time off
• Laptop provided
At ViewSonic, we do more than just “SEE THE DIFFERENCE”. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, all employment is decided on the basis of qualifications, merit, and business need.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements Show more details...
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years in business, but we still have the same entrepreneurial spirit and excitement that we had back in 1987. Our brand and products are well-known to corporate IT staff members, graphic artists, educators... and business professionals everywhere. As a result, we are growing quickly, and we need energetic, motivated teammates to help us continue our momentum. Our solutions are sold by all major IT resellers, including CDW, Insight, SHI, Connection, Zones, and many more. But it is our job to make sure that companies are asking for ViewSonic by name. This is where you come in.
Your Role and Impact
As a media planner at ViewSonic, you are creating and sustaining brand awareness of ViewSonic products and solutions to B2B and B2C audiences. This is primarily accomplished in the digital space, with some offline advertising channels in play. The objective is to create awareness and website traffic to convert to engagement, leads, and sales. You will utilize your knowledge and skills in advertising to reach as many relevant audiences as possible, with the right message through their respective channels.
Your day-to-day Responsibilities
• Ensure advertising messages align with Company objectives
• Focus on day-to-day execution of all advertising campaigns, both automated/self-serve digital advertising and direct publisher partnerships
• Proactively review and manage client data to ensure optimal performance on all campaigns
• Determine the most suitable media mix given the nature of each product or marketing campaign's marketing budget and preferred advertising media
• Collect, review, compile, and manage accurate data to ensure optimal performance on all ad campaigns and reporting the results to relevant stakeholders
• Research the current media landscape and stay abreast with the latest media trends
• Building and maintaining relationships with advertising platforms and media publishers/influencers
• Assist with advertising budget management, billing, and reconciliation
• Assist with advertising creative development, QA, and trafficking
• Understand advertising/media and marketing fundamentals and best practices
• Other duties as assigned
Your Ideal Profile
• High school diploma or equivalent, BA in marketing or related preferred
• Minimum of 2 years experience of media planning and buying experience in digital media (display, video, audio, search, social, native, CTV). Traditional media experience (TV, radio, print, out-of-home) is a plus
• Hands on experience and proficiency using automated advertising/media platforms (Google Ads, search, display, video, Facebook Ads Manager, LinkedIn Campaign Manager, etc)
• Experience with Google Tag Manager and Google Analytics is strongly preferred
• Familiarity or experience with Account Based Marketing is preferred but not required
• Experience using Microsoft Office (Excel, Word & Powerpoint) and conducting professional online meetings/webinars
• The ability to understand and comprehend new technology innovations and market them to new customers
• Must be able to work independently and prioritize both revenue generating and non-revenue generating activities
• Strong ability to actively listen and determine customer needs
• Excellent verbal and written communication and interpersonal skills
• Strong organizational skills, discipline, with attention to detail and ability to balance multiple tasks
• Highly motivated, high energy, competitive self-starter with a strong sense of urgency
Work Environment:
Environment: Normal office conditions, hybrid work available
Physical Effort: Infrequent physical demands
Hazards: Negligible, little or no exposure to hazards
What’s in it for you:
• Health, dental, and vision insurance options
• 401K with company match
• Paid time off
• Laptop provided
At ViewSonic, we do more than just “SEE THE DIFFERENCE”. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, all employment is decided on the basis of qualifications, merit, and business need.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements Show more details...
via Brea, CA - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Summary The IT Project Manager is responsible for overseeing the processes of planning, executing, and delegating responsibilities around ViewSonic's IT pursuits and goals. You will be involved in supporting business directives spread across different departments and teams, ensuring projects are delivered on time with high accuracy. An ideal candidate will have a deep understandings of the workings in the IT industry, as well as management skills
Summary The IT Project Manager is responsible for overseeing the processes of planning, executing, and delegating responsibilities around ViewSonic's IT pursuits and goals. You will be involved in supporting business directives spread across different departments and teams, ensuring projects are delivered on time with high accuracy. An ideal candidate will have a deep understandings of the workings in the IT industry, as well as management skills that will allow them to create realistic timelines of campaigns till actualization. Essential Duties Project planning, setting goals, project milestones and completion plans Maintain budgeting and forecast for each project Managing team members Conduct risk management and controls during a projects' duration, ensuring expected outcomes Administer day-to-day operational aspects of a project and scope Ability to communicate product status to stakeholders Facilitate meetings including preparing agendas, coordinating schedules and materials... documentation, and follow up on action items Qualifications BA in Computer Science, Information Systems or related field, 5 years of related experience Understanding of IT delivery methodologies (Agile, Waterfall, Scrum) Strong verbal and written communication Strong organizational and time management skills Strong knowledge of computer systems, networking and applications Desired Certifications PMP Certification SCM (Certified Scrum Master) Certification Information Infrastructure Library (ITIL) Certification
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Salary.com
schedule_type: Full-timework_from_home: 1
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years in business, but we still have the same entrepreneurial spirit and excitement that we had back in 1987. Our brand and products are well-known to corporate IT staff members, graphic artists, educators... and business professionals everywhere. As a result,
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years in business, but we still have the same entrepreneurial spirit and excitement that we had back in 1987. Our brand and products are well-known to corporate IT staff members, graphic artists, educators... and business professionals everywhere. As a result, we are growing quickly, and we need energetic, motivated teammates to help us continue our momentum. Our solutions are sold by all major IT resellers, including CDW, Insight, SHI, Connection, Zones, and many more. But it is our job to make sure that companies are asking for ViewSonic by name. This is where you come in.
Your Day-to-Day Responsibilities
• Sound knowledge on Salesforce applications, platform, and enterprise architecture.
• Work closely with cross functional teams to ensure the appropriate objectives and priorities within the sales organization are set, enabled, and tracked.
• Provide day-to-day end-user support, best practices and tips on Salesforce usage including training and documentation
• Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, and storage management.
• Maintain the functional areas of data management, contacts, leads, campaigns, opportunities, dashboards, and reports.
• Establish and implement best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc…
• Manage ongoing support requests and administrative needs of users.
• Create reports, dashboards, and processes to continuously monitor data quality and integrity.
• Integrate Salesforce with other data for sales operations. These include: POS data, reseller programs, bid-desk database, and reseller’s database.
• Create fields, custom objects, page layouts, security, profiles, workflow rules, fields (including advanced formulas and lookups), apps, tabs, profiles, security, users, and approval.
• Develop and maintain validation rules and custom workflows
• Implement, test, and deploy Visualforce pages, Apex classes and triggers when upgraded to enterprise edition.
• Data management, analysis, audit, uncover and resolve data integrity issues
• Batch/bulk exports and updates of data
• Regularly perform data de-duping and cleanup procedures
• Onboard new users, provide training and documentation on how to use Salesforce.com.
• Drive and increase customer adoption and ensure satisfaction.
• Performs special assignments as requested by department
Your Ideal Profile
• Bachelor’s Degree in Business, Finance, Computer Science, or related discipline.
• 3 – 5 years Salesforce experience, 2-3 years Lightning Web Component (LWC) experience
• Manufacturing/channel experience highly desired.
• Salesforce certification preferred, Developer certifications desired (Platform Developer I, Platform Developer II, etc.)
• Demonstrated Salesforce.com Administration and implementation experience of at least two years or equivalent database SQL experience.
• Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
• Experience with data management, transformation, cleaning, and de-duplication
• Understanding of relational databases and data integration tools
• Excellent communication and analytical skills
• Ability to work independently, as well as part of a team. Desire to interact with and help end users
• Apex and JavaScript experience preferred, developing and maintaining SFDC Visual Force pages, Apex classes & triggers
• Email marketing experience desired. Knowledge of Pardot a plus
Physical Requirements
• Environment: Hybrid work model
• Physical Effort: Infrequent physical demands
• Hazards: Negligible, little or no exposure to hazards
What’s in it for you:
• Health, dental, and vision insurance options
• 401K with company match
• Paid time off
• Laptop provided
• Tuition/certification reimbursement
• Employee Discounts
At ViewSonic, we do more than just “SEE THE DIFFERENCE”. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, all employment is decided on the basis of qualifications, merit, and business need.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements Show more details...
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years in business, but we still have the same entrepreneurial spirit and excitement that we had back in 1987. Our brand and products are well-known to corporate IT staff members, graphic artists, educators... and business professionals everywhere. As a result, we are growing quickly, and we need energetic, motivated teammates to help us continue our momentum. Our solutions are sold by all major IT resellers, including CDW, Insight, SHI, Connection, Zones, and many more. But it is our job to make sure that companies are asking for ViewSonic by name. This is where you come in.
Your Day-to-Day Responsibilities
• Sound knowledge on Salesforce applications, platform, and enterprise architecture.
• Work closely with cross functional teams to ensure the appropriate objectives and priorities within the sales organization are set, enabled, and tracked.
• Provide day-to-day end-user support, best practices and tips on Salesforce usage including training and documentation
• Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, and storage management.
• Maintain the functional areas of data management, contacts, leads, campaigns, opportunities, dashboards, and reports.
• Establish and implement best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc…
• Manage ongoing support requests and administrative needs of users.
• Create reports, dashboards, and processes to continuously monitor data quality and integrity.
• Integrate Salesforce with other data for sales operations. These include: POS data, reseller programs, bid-desk database, and reseller’s database.
• Create fields, custom objects, page layouts, security, profiles, workflow rules, fields (including advanced formulas and lookups), apps, tabs, profiles, security, users, and approval.
• Develop and maintain validation rules and custom workflows
• Implement, test, and deploy Visualforce pages, Apex classes and triggers when upgraded to enterprise edition.
• Data management, analysis, audit, uncover and resolve data integrity issues
• Batch/bulk exports and updates of data
• Regularly perform data de-duping and cleanup procedures
• Onboard new users, provide training and documentation on how to use Salesforce.com.
• Drive and increase customer adoption and ensure satisfaction.
• Performs special assignments as requested by department
Your Ideal Profile
• Bachelor’s Degree in Business, Finance, Computer Science, or related discipline.
• 3 – 5 years Salesforce experience, 2-3 years Lightning Web Component (LWC) experience
• Manufacturing/channel experience highly desired.
• Salesforce certification preferred, Developer certifications desired (Platform Developer I, Platform Developer II, etc.)
• Demonstrated Salesforce.com Administration and implementation experience of at least two years or equivalent database SQL experience.
• Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
• Experience with data management, transformation, cleaning, and de-duplication
• Understanding of relational databases and data integration tools
• Excellent communication and analytical skills
• Ability to work independently, as well as part of a team. Desire to interact with and help end users
• Apex and JavaScript experience preferred, developing and maintaining SFDC Visual Force pages, Apex classes & triggers
• Email marketing experience desired. Knowledge of Pardot a plus
Physical Requirements
• Environment: Hybrid work model
• Physical Effort: Infrequent physical demands
• Hazards: Negligible, little or no exposure to hazards
What’s in it for you:
• Health, dental, and vision insurance options
• 401K with company match
• Paid time off
• Laptop provided
• Tuition/certification reimbursement
• Employee Discounts
At ViewSonic, we do more than just “SEE THE DIFFERENCE”. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, all employment is decided on the basis of qualifications, merit, and business need.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements Show more details...
via Brea, CA - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
Summary As an inbound marketing manager, you will be an essential part of ViewSonic's marketing team, building stronger digital presence for ViewSonic through SEO and SEM, managing account based marketing platforms and strengthening collaboration between marketing and the sales organization. An ideal candidate is a data driven self-starter with an entrepreneurial spirit, who enjoys compiling various data points to provide insight, formulate action
Summary As an inbound marketing manager, you will be an essential part of ViewSonic's marketing team, building stronger digital presence for ViewSonic through SEO and SEM, managing account based marketing platforms and strengthening collaboration between marketing and the sales organization. An ideal candidate is a data driven self-starter with an entrepreneurial spirit, who enjoys compiling various data points to provide insight, formulate action plans, and implement initiatives to deliver results. Essential Duties Collect data and report on traffic, rankings, and other SEO data points Research and implement content recommendations for organic SEO success and SEM campaigns Collaborate with content marketing and vertical marketing teams to drive SEO content creation Execute targeted ABM campaigns that help generate brand awareness, increase interest, build pipeline, and drive conversion and revenue for multiple products and market segments Manage and enhance ABM workflow between... marketing and sales in establishing account profiles and target personas to ensure campaigns are targeted to the right people Analyze KPIs and provide ongoing insight and reporting on target segments to measure impact of ABM on overall business Manage ABM efforts across the business, optimizing and driving innovating campaigns, and support the development and solidification of the ABM infrastructure Partner with sales teams in cross platform data mining and process automation Qualifications 4 - 5 years of marketing experience in B2B demand generation, ABM or segment-based marketing role 3
years experience with Google Analytics (or related tool), and experience with at least one SEO tool Strong MS Excel and data analytic skills; ability to compile data sets and KIPs to form an actino plan Possesses expert knowledge of SEO/SEM for branded websites and on amazon, understands nuances between platforms Technical/industry experience focused on SEO to improve lead generation, sales pipeline, and revenue Experienced with integrated marketing campaigns; strong understanding of marketing automation is a plus Enjoys working at both the strategic and tactical levels, independently and within a team Physical Requirements Environment:
Normal office conditions Physical Effort:
Work requires infrequent physical demands. Hazards:
Negligible, little or no exposure to hazards.
Salary Range:
$80K
Minimum Qualification
Communications & PR, Digital Marketing & Social MediaEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
years experience with Google Analytics (or related tool), and experience with at least one SEO tool Strong MS Excel and data analytic skills; ability to compile data sets and KIPs to form an actino plan Possesses expert knowledge of SEO/SEM for branded websites and on amazon, understands nuances between platforms Technical/industry experience focused on SEO to improve lead generation, sales pipeline, and revenue Experienced with integrated marketing campaigns; strong understanding of marketing automation is a plus Enjoys working at both the strategic and tactical levels, independently and within a team Physical Requirements Environment:
Normal office conditions Physical Effort:
Work requires infrequent physical demands. Hazards:
Negligible, little or no exposure to hazards.
Salary Range:
$80K
Minimum Qualification
Communications & PR, Digital Marketing & Social MediaEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Brea, CA - Geebo
posted_at: 3 days agoschedule_type: Full-timesalary: 20–28 an hour
Summary This role will be responsible for leading ViewSonic's proprietary program, myViewboard. You will be responsible for overseeing the specialization, goals, structure, and revenue management/generation of our software. Measuring the success of the program with KPIs will be key. Essential Duties Lead cross-functional teams to grow SaaS revenue and increase active user base Determine market pricing strategies Act as the voice of the customer in
Summary This role will be responsible for leading ViewSonic's proprietary program, myViewboard. You will be responsible for overseeing the specialization, goals, structure, and revenue management/generation of our software. Measuring the success of the program with KPIs will be key. Essential Duties Lead cross-functional teams to grow SaaS revenue and increase active user base Determine market pricing strategies Act as the voice of the customer in the definition and development of solutions Gather and manage client feedback and work with Business Development to prioritize and shape new features and improvements Collaborate with engineering, design and cross-functional teams to develop and steer product roadmap Assist in execution of product launch plans including coordination of PR, collateral, sales tools, webinars and web content Conceptualize sales enablement materials, identify key content and coordinate with business unit marketing team on execution - including the review and... editing process Oversee updating and maintenance of price lists, ensuring listed products are up-to-date and price points are updated, as needed, in a timely manner May perform other duties as assigned Qualifications 3-5 years of experience as a Product Manager with B2B SaaS products Software, engineering, marketing or business degree, or a strong technical background with relevant work experience Experienced in leading a balanced product development team of software developers & designers across multiple locations and time zones Strong communication skills, both verbal and written, and the ability to collaborate with designers, developers, marketers, and customers in an agile environment Proficient in DevOps and writing user stories Background in Edtech is a plus Physical Requirements Environment:
Hybrid Work Model Physical Effort:
Work requires infrequent physical demands Hazards:
Negligible, little or no exposure to hazards
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Product ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Hybrid Work Model Physical Effort:
Work requires infrequent physical demands Hazards:
Negligible, little or no exposure to hazards
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Product ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Indeed
schedule_type: Full-timesalary: 120K–140K a year
Supervision
Reports to: Supervisor of IT Applications...
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 36 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly
Supervision
Reports to: Supervisor of IT Applications...
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 36 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.
Your Role and Impact
Responsible for managing, administering, and providing technical support for Oracle E-Business Suite and other business applications. Develops and maintains customizations, interfaces, triggers, reports, etc. to meet business requirements. Develops and maintains EDI connections with ViewSonic partners. Flexible and sometimes extended hours are necessary to meet business needs for a global company infrastructure. Hybrid work environment. Reports to Brea corporate location with occasional visits to Chino location.
Day to Day Responsibilities
• Provides technical support to users with day-to-day operational issues for Oracle E-Business Suite and other business applications.
• Monitors and administers Oracle Applications.
• Creates and maintains PL/SQL packages, procedures, forms, functions, triggers, views, etc.
• Develops and maintains interfaces between Oracle E-Business Suite and other non-ERP applications.
• Writes Unix/Linux based shell scripts to run customized processes.
• Develops and maintains EDI connections with partners using B2B software.
• Works with global Information Technology teams on upgrades to Oracle E-Business Suite and other business applications by providing technical analysis, creating/updating customizations, testing, etc.
• Writes and maintains technical documentation of customizations.
• Works with users to understand requirements and provide practical solutions by expected deadlines
Your Profile
• BS degree in Computer Science or related field.
• Minimum 2-3 years Oracle E-Business Suite (preferably R12) with at least 1 of the following core modules: Order Management, Inventory, Receivables, Payables, Purchasing, General Ledger
• Oracle database: 12c
• Oracle Forms 6i
• Oracle Applications Framework
• Oracle Workflow
• XML Publisher
• Java
• JSP
• WebServices
• Servlet
• PL/SQL
• JDeveloper
• TOAD, SQL Navigator, or SQL Developer
• JavaScript
• Unix Shell
• Ability to interact with all levels of personnel within an organization
• Excellent written and verbal communication skills
• Customer service oriented
• The ability to work without direct supervision and in a team environment
What’s in it for you:
• Medical, Dental and Vision insurance options
• 401k with company match
• Paid Time Off
• Company provided equipment
Work Environment & Requirements
• Environment: Hybrid, 3 days in office, 2 days remote. Job may require some travel between ViewSonic’s 2 offices in Brea and Chino.
• Physical Effort: Work requires infrequent physical demands
• Hazards: Negligible, little or no exposure to hazards
At ViewSonic, our mission is to provide excellence in visual experience by combining, products, solutions, and ecosystem developments. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements Show more details...
Reports to: Supervisor of IT Applications...
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 36 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.
Your Role and Impact
Responsible for managing, administering, and providing technical support for Oracle E-Business Suite and other business applications. Develops and maintains customizations, interfaces, triggers, reports, etc. to meet business requirements. Develops and maintains EDI connections with ViewSonic partners. Flexible and sometimes extended hours are necessary to meet business needs for a global company infrastructure. Hybrid work environment. Reports to Brea corporate location with occasional visits to Chino location.
Day to Day Responsibilities
• Provides technical support to users with day-to-day operational issues for Oracle E-Business Suite and other business applications.
• Monitors and administers Oracle Applications.
• Creates and maintains PL/SQL packages, procedures, forms, functions, triggers, views, etc.
• Develops and maintains interfaces between Oracle E-Business Suite and other non-ERP applications.
• Writes Unix/Linux based shell scripts to run customized processes.
• Develops and maintains EDI connections with partners using B2B software.
• Works with global Information Technology teams on upgrades to Oracle E-Business Suite and other business applications by providing technical analysis, creating/updating customizations, testing, etc.
• Writes and maintains technical documentation of customizations.
• Works with users to understand requirements and provide practical solutions by expected deadlines
Your Profile
• BS degree in Computer Science or related field.
• Minimum 2-3 years Oracle E-Business Suite (preferably R12) with at least 1 of the following core modules: Order Management, Inventory, Receivables, Payables, Purchasing, General Ledger
• Oracle database: 12c
• Oracle Forms 6i
• Oracle Applications Framework
• Oracle Workflow
• XML Publisher
• Java
• JSP
• WebServices
• Servlet
• PL/SQL
• JDeveloper
• TOAD, SQL Navigator, or SQL Developer
• JavaScript
• Unix Shell
• Ability to interact with all levels of personnel within an organization
• Excellent written and verbal communication skills
• Customer service oriented
• The ability to work without direct supervision and in a team environment
What’s in it for you:
• Medical, Dental and Vision insurance options
• 401k with company match
• Paid Time Off
• Company provided equipment
Work Environment & Requirements
• Environment: Hybrid, 3 days in office, 2 days remote. Job may require some travel between ViewSonic’s 2 offices in Brea and Chino.
• Physical Effort: Work requires infrequent physical demands
• Hazards: Negligible, little or no exposure to hazards
At ViewSonic, our mission is to provide excellence in visual experience by combining, products, solutions, and ecosystem developments. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements Show more details...
via Salary.com
schedule_type: Full-timework_from_home: 1
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years in business, but we still have the same entrepreneurial spirit and excitement that we had back in 1987. Our brand and products are well-known to corporate IT staff members, graphic artists, educators... and business professionals everywhere. As a result,
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years in business, but we still have the same entrepreneurial spirit and excitement that we had back in 1987. Our brand and products are well-known to corporate IT staff members, graphic artists, educators... and business professionals everywhere. As a result, we are growing quickly, and we need energetic, motivated teammates to help us continue our momentum. Our solutions are sold by all major IT resellers, including CDW, Insight, SHI, Connection, Zones, and many more. But it is our job to make sure that companies are asking for ViewSonic by name. This is where you come in.
Your Role and Impact
ViewSonic is looking for contributors who love working in a dynamically changing environment, utilizing your understanding of analytics, IT and business to craft meaningful architecture. You will work independently as well as with a tight-knit team, influencing and facilitating directives to understand large scope projects to produce high-quality deliverables. You will apply structured problem solving, taking large and complex problems and breaking them down into components.
Day-to-day Responsibilities
• Sound knowledge on Salesforce applications, platform, and enterprise architecture.
• Expertise in identifying gaps in business analytics, defining solutions that leverage the Salesforce platform capabilities in optimum way.
• Work closely with cross functional teams to ensure the appropriate objectives and priorities within the sales organization are set, enabled, and tracked.
• Identify new business opportunities through data analytics with various sales groups to boost their business growth and account management.
• Supervise process and functional design activities while performing requirement gathering, analysis and documentation of various business processes
• Ensure effective user experience and lead the development & implementation of SalesForce.com, service the sales team for ease of adoption, use and maintenance to drive standardization.
• Accountable for delivery of high quality reports and insights on all available internal and external data to support regional and individual business unit’s decision making.
• Responsible for the collection, calculation, submission and communication around standard weekly, monthly and yearly sales data.
• Work with IT, Sales, Business Units & other internal/external teams to perform, support and oversee BI Platform strategy, Data Warehousing, Data Integration and Report, and Data Visualization
Your Ideal Profile
• Minimum a Bachelor’s degree in business administration, Information Technology or related field; preferably MBA with 5 years of experience working in CRM solutions and business analytics.
• Extensive reporting and/or master data experience preferably from a technology solutions company or reseller
• Experience in leading projects with multiple stakeholders across functions and seniority levels
• Strong working knowledge of SalesForce.com and other relevant BI systems
• Advanced level of Excel
Physical Requirements
• Environment: Hybrid work model
• Physical Effort: Infrequent physical demands
• Hazards: Negligible, little or no exposure to hazards
What’s in it for you:
• Health, dental, and vision insurance options
• 401K with company match
• Paid time off
• Laptop provided
• Tuition/certification reimbursement
• Employee Discounts
At ViewSonic, we do more than just “SEE THE DIFFERENCE”. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, all employment is decided on the basis of qualifications, merit, and business need.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements Show more details...
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years in business, but we still have the same entrepreneurial spirit and excitement that we had back in 1987. Our brand and products are well-known to corporate IT staff members, graphic artists, educators... and business professionals everywhere. As a result, we are growing quickly, and we need energetic, motivated teammates to help us continue our momentum. Our solutions are sold by all major IT resellers, including CDW, Insight, SHI, Connection, Zones, and many more. But it is our job to make sure that companies are asking for ViewSonic by name. This is where you come in.
Your Role and Impact
ViewSonic is looking for contributors who love working in a dynamically changing environment, utilizing your understanding of analytics, IT and business to craft meaningful architecture. You will work independently as well as with a tight-knit team, influencing and facilitating directives to understand large scope projects to produce high-quality deliverables. You will apply structured problem solving, taking large and complex problems and breaking them down into components.
Day-to-day Responsibilities
• Sound knowledge on Salesforce applications, platform, and enterprise architecture.
• Expertise in identifying gaps in business analytics, defining solutions that leverage the Salesforce platform capabilities in optimum way.
• Work closely with cross functional teams to ensure the appropriate objectives and priorities within the sales organization are set, enabled, and tracked.
• Identify new business opportunities through data analytics with various sales groups to boost their business growth and account management.
• Supervise process and functional design activities while performing requirement gathering, analysis and documentation of various business processes
• Ensure effective user experience and lead the development & implementation of SalesForce.com, service the sales team for ease of adoption, use and maintenance to drive standardization.
• Accountable for delivery of high quality reports and insights on all available internal and external data to support regional and individual business unit’s decision making.
• Responsible for the collection, calculation, submission and communication around standard weekly, monthly and yearly sales data.
• Work with IT, Sales, Business Units & other internal/external teams to perform, support and oversee BI Platform strategy, Data Warehousing, Data Integration and Report, and Data Visualization
Your Ideal Profile
• Minimum a Bachelor’s degree in business administration, Information Technology or related field; preferably MBA with 5 years of experience working in CRM solutions and business analytics.
• Extensive reporting and/or master data experience preferably from a technology solutions company or reseller
• Experience in leading projects with multiple stakeholders across functions and seniority levels
• Strong working knowledge of SalesForce.com and other relevant BI systems
• Advanced level of Excel
Physical Requirements
• Environment: Hybrid work model
• Physical Effort: Infrequent physical demands
• Hazards: Negligible, little or no exposure to hazards
What’s in it for you:
• Health, dental, and vision insurance options
• 401K with company match
• Paid time off
• Laptop provided
• Tuition/certification reimbursement
• Employee Discounts
At ViewSonic, we do more than just “SEE THE DIFFERENCE”. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, all employment is decided on the basis of qualifications, merit, and business need.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements Show more details...
via Salary.com
schedule_type: Full-time
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years in business, but we still have the same entrepreneurial spirit and excitement that we had back in 1987. Our brand and products are well-known to corporate IT staff members, graphic artists, educators... and business professionals everywhere. As a result,
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years in business, but we still have the same entrepreneurial spirit and excitement that we had back in 1987. Our brand and products are well-known to corporate IT staff members, graphic artists, educators... and business professionals everywhere. As a result, we are growing quickly, and we need energetic, motivated teammates to help us continue our momentum. Our solutions are sold by all major IT resellers, including CDW, Insight, SHI, Connection, Zones, and many more. But it is our job to make sure that companies are asking for ViewSonic by name. This is where you come in.
Your Role and Impact
A Tier 2 Technical Support Representative is responsible for maintaining professional relationships with clients (internal and external) by providing their in-depth knowledge of ViewSonic products to the end user. A successful representative will make use of their troubleshooting techniques to resolve a customer’s technical issues in a timely, cost-effective manner. They will also be expected to educate clients on the various features and benefits of ViewSonic products as needed. Duties and tasks reflect substantial variety and complexity. They work with minimum supervision, typically only conferring with superiors on unusual matters.
Your Day-to-Day Responsibilities
• Handles customer inquiries and provide general information, and/or technical specifications of the products to emphasize product features/benefits
• Troubleshoots ViewSonic products and ensures all cases are closed satisfactory and within policy limitations
• Handles escalated issues forwarded by other ViewSonic departments
• Arranges services needed, such as On-Site service depending on product and customer types (resellers, end users, corporations, VIP accounts, etc)
• Collect and document field complaints
• Escalates potential product and service issues to appropriate personnel
• Issues appropriate Return Merchandise Authorizations (RMA)
• Supports ViewSonic Authorized Service Providers (ASP) on all repair and services related issues
• Handles quality-sensitive cases for corporate and VIP accounts; escalates high-level problems to Management
• Serves as a resource to others, providing resolutions to various levels of problems
• Update technical knowledge base for department team’s reference
• Develops solution documentation for various internal/external audience (End-user, Call Center, Service Centers)
• Responsible in maintaining and updating customer support web portal knowledge base
• Conducts product and technical training as required
• Support Sales and Marketing special events and activities as requested that may require traveling (currently postposed due to COVID-19)
• Performs other technical support functions and activities as assigned.
Your Ideal Profile
• BS Degree in Computer Science, Electrical, Electronics or related field
• 4 years of related work experience
• Proficient knowledge on various computer systems, components, and applications
• Excellent knowledge on various operating systems (Windows, Mac OS, Android, etc)
• Knowledgeable in utilizing MS Office
• Proficient knowledge on network, wireless, internet, and having some computer training and certifications is preferred
• Must be able to read and understand engineering specifications
• Proficient knowledge on technical terminology and specification on display technology
• Proficient knowledge on high-tech products such as projectors and/or internet appliance
• Proficient in developing solution documentations and training of internal and external customers
• Strong verbal and written communication skills
• Familiarity with warehouse environment and equipment preferred
• Spanish or French speaking a plus
Physical Requirements
• Environment: Works under normal office conditions
• Physical Effort: Position requires infrequent physical demands
• Hazards: Negligible; little or no exposure to hazards
What’s in it for you:
• Health, dental, and vision insurance options
• 401K with company match
• Paid time off
• Laptop provided
• Tuition/certification reimbursement
• Employee Discounts
At ViewSonic, we do more than just “SEE THE DIFFERENCE”. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, all employment is decided on the basis of qualifications, merit, and business need.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements Show more details...
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years in business, but we still have the same entrepreneurial spirit and excitement that we had back in 1987. Our brand and products are well-known to corporate IT staff members, graphic artists, educators... and business professionals everywhere. As a result, we are growing quickly, and we need energetic, motivated teammates to help us continue our momentum. Our solutions are sold by all major IT resellers, including CDW, Insight, SHI, Connection, Zones, and many more. But it is our job to make sure that companies are asking for ViewSonic by name. This is where you come in.
Your Role and Impact
A Tier 2 Technical Support Representative is responsible for maintaining professional relationships with clients (internal and external) by providing their in-depth knowledge of ViewSonic products to the end user. A successful representative will make use of their troubleshooting techniques to resolve a customer’s technical issues in a timely, cost-effective manner. They will also be expected to educate clients on the various features and benefits of ViewSonic products as needed. Duties and tasks reflect substantial variety and complexity. They work with minimum supervision, typically only conferring with superiors on unusual matters.
Your Day-to-Day Responsibilities
• Handles customer inquiries and provide general information, and/or technical specifications of the products to emphasize product features/benefits
• Troubleshoots ViewSonic products and ensures all cases are closed satisfactory and within policy limitations
• Handles escalated issues forwarded by other ViewSonic departments
• Arranges services needed, such as On-Site service depending on product and customer types (resellers, end users, corporations, VIP accounts, etc)
• Collect and document field complaints
• Escalates potential product and service issues to appropriate personnel
• Issues appropriate Return Merchandise Authorizations (RMA)
• Supports ViewSonic Authorized Service Providers (ASP) on all repair and services related issues
• Handles quality-sensitive cases for corporate and VIP accounts; escalates high-level problems to Management
• Serves as a resource to others, providing resolutions to various levels of problems
• Update technical knowledge base for department team’s reference
• Develops solution documentation for various internal/external audience (End-user, Call Center, Service Centers)
• Responsible in maintaining and updating customer support web portal knowledge base
• Conducts product and technical training as required
• Support Sales and Marketing special events and activities as requested that may require traveling (currently postposed due to COVID-19)
• Performs other technical support functions and activities as assigned.
Your Ideal Profile
• BS Degree in Computer Science, Electrical, Electronics or related field
• 4 years of related work experience
• Proficient knowledge on various computer systems, components, and applications
• Excellent knowledge on various operating systems (Windows, Mac OS, Android, etc)
• Knowledgeable in utilizing MS Office
• Proficient knowledge on network, wireless, internet, and having some computer training and certifications is preferred
• Must be able to read and understand engineering specifications
• Proficient knowledge on technical terminology and specification on display technology
• Proficient knowledge on high-tech products such as projectors and/or internet appliance
• Proficient in developing solution documentations and training of internal and external customers
• Strong verbal and written communication skills
• Familiarity with warehouse environment and equipment preferred
• Spanish or French speaking a plus
Physical Requirements
• Environment: Works under normal office conditions
• Physical Effort: Position requires infrequent physical demands
• Hazards: Negligible; little or no exposure to hazards
What’s in it for you:
• Health, dental, and vision insurance options
• 401K with company match
• Paid time off
• Laptop provided
• Tuition/certification reimbursement
• Employee Discounts
At ViewSonic, we do more than just “SEE THE DIFFERENCE”. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, all employment is decided on the basis of qualifications, merit, and business need.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements Show more details...
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