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Virgin Atlantic
Airway
Virgin Atlantic is a UK-based airline that prioritizes their customers' comfort and well-being. The website is user-friendly and easy to navigate, providing customers with a range of tools to make their travel experience seamless. Virgin Atlantic offers flights to a variety of destinations around the world, along with hotel bookings, car rentals, and travel insurance. They offer Economy, Premium Economy, Business Class, and First Class options, ensuring travelers are comfortable no matter their budget. The website also provides information on their loyalty program, Flying Club, and their commitment to sustainability and responsible travel.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#12,240 Site Rank
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Site age25 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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CeoShai Weiss (Jan 1, 2019–)
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Founded1984, London, United Kingdom
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Parent_organizations
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Subsidiaries
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Founders
Traffic rank
#12,240
#12,240
Site age
25 yrs
25 yrs
Location
United States
United States
Popular Questions for Virgin Atlantic
Newest job postings for Virgin Atlantic
via LinkedIn
posted_at: 13 hours agoschedule_type: Full-time
Hours: 40 hours per week (work schedules include evenings, weekends, and holidays)
Location: Boston Logan, International Airport...
Closing Date: 17 April 2023
In a nutshell
Virgin Atlantic Cargo is a £420m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a 'business within a business' focused on contributing towards Virgin Atlantic's overall revenue. Our teams across the globe are the essential
Hours: 40 hours per week (work schedules include evenings, weekends, and holidays)
Location: Boston Logan, International Airport...
Closing Date: 17 April 2023
In a nutshell
Virgin Atlantic Cargo is a £420m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a 'business within a business' focused on contributing towards Virgin Atlantic's overall revenue. Our teams across the globe are the essential ingredient in separating us from the rest, building our reputation for excellence and best-in-class service delivery.
In this exciting role as Cargo Operations Manager, you'll be responsible for leading Virgin Atlantic Cargo's operational delivery for Boston; ensuring operational excellence by developing and implementing processes and procedures that deliver the operational aspect of our product, while adhering to all regulatory standards in terms of safety, security and technical compliance.
Working with a combination of key partners you'll be responsible for negotiation and agreement of contractual and commercial terms of all sub-contracted suppliers in the region as well as ensuring adherence and accountability to their contractual obligations
Day to day
• Accountable for ensuring all aspects of operational activity for the region adheres to the appropriate security regulatory standards. This requires a thorough, detailed and current knowledge of all CBP/FAA/USDA regulatory standards and procedures.
• This requires a thorough, detailed and current knowledge of all IATA/IOSA regulatory standards and procedures.
• Create, deliver and maintain a culture of "operational excellence" among the direct team and supplier partners, to drive delivery of a differentiated operational product.
• Development and maintenance of good working relationships with the appropriate personnel within CBP, FAA, USDA and Virgin Atlantic's Security hierarchy (e.g.: Virgin Atlantic's Head of Security) as above.
• Accountable for ensuring all aspects of our operational activity for the region adheres to the appropriate safety regulatory standards along with those mandated internally at Virgin Atlantic.
• Development and maintenance of good working relationships with the appropriate personnel within IOSA & Virgin Atlantic's Safety hierarchy (e.g.: GM Safety, Security and Compliance)
• Ensure suppliers are customs compliant and held accountable for any failures to operate within the bounds of their respective regulatory authorities.
• Understand the requirements established by CBP/ACE and the system used to connect with CBP.
• Design and implement strong processes to performance manage all 3rd party suppliers in the region, to ensure operational delivery to agreed standards, including the following:
• IATA Quality Processes and Standards and manage the Import Milestones established by Virgin Atlantic.
• Agree, implement and delivery of Service Level Agreements and processes for reviewing performance
• Assist with the procurement process for ground handling and transportation.
• Ensure effective processes are in place to verify and control all operational costs for the region.
• Leads the drive for efficiencies and cost reductions within area of control and boundaries of regulatory compliance and product standards.
• Ensure effective and streamlined processes in place for accurate invoicing and sign off with suppliers and VAA AP dept. for BAU and ad hoc arrangements.
About you
Do you have proven experience as a Manager in the Airfreight industry, preferable with an airline or handling agent? Then this could be the role for you!
Alongside the above we're looking for the following to be successful in your application:
• Knowledge with IATA Live Animal Regulations.
• Excellent knowledge of both international imports and exports documentation.
• Solid understanding of import/export documentation and U.S. Governmental agency requirements.
• Excellent digital literacy with MS Office packages including PowerPoint, Excel and Word.
• Self-motivated individual with the ability to travel by car, plane and/or train if required.
• The right to live and work in the USA
If the above sounds like you, and you want to join our record-breaking Cargo team, then we'd love to hear from you!
Benefits
Virgin offers comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. For eligible U.S. based employees, our benefits include medical, dental and vision coverage for employees and eligible dependents, short- and long-term disability, holidays, paid personal time off, non-revenue travel privileges, 401(k), and much more.
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible, and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (Recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered Show more details...
Location: Boston Logan, International Airport...
Closing Date: 17 April 2023
In a nutshell
Virgin Atlantic Cargo is a £420m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a 'business within a business' focused on contributing towards Virgin Atlantic's overall revenue. Our teams across the globe are the essential ingredient in separating us from the rest, building our reputation for excellence and best-in-class service delivery.
In this exciting role as Cargo Operations Manager, you'll be responsible for leading Virgin Atlantic Cargo's operational delivery for Boston; ensuring operational excellence by developing and implementing processes and procedures that deliver the operational aspect of our product, while adhering to all regulatory standards in terms of safety, security and technical compliance.
Working with a combination of key partners you'll be responsible for negotiation and agreement of contractual and commercial terms of all sub-contracted suppliers in the region as well as ensuring adherence and accountability to their contractual obligations
Day to day
• Accountable for ensuring all aspects of operational activity for the region adheres to the appropriate security regulatory standards. This requires a thorough, detailed and current knowledge of all CBP/FAA/USDA regulatory standards and procedures.
• This requires a thorough, detailed and current knowledge of all IATA/IOSA regulatory standards and procedures.
• Create, deliver and maintain a culture of "operational excellence" among the direct team and supplier partners, to drive delivery of a differentiated operational product.
• Development and maintenance of good working relationships with the appropriate personnel within CBP, FAA, USDA and Virgin Atlantic's Security hierarchy (e.g.: Virgin Atlantic's Head of Security) as above.
• Accountable for ensuring all aspects of our operational activity for the region adheres to the appropriate safety regulatory standards along with those mandated internally at Virgin Atlantic.
• Development and maintenance of good working relationships with the appropriate personnel within IOSA & Virgin Atlantic's Safety hierarchy (e.g.: GM Safety, Security and Compliance)
• Ensure suppliers are customs compliant and held accountable for any failures to operate within the bounds of their respective regulatory authorities.
• Understand the requirements established by CBP/ACE and the system used to connect with CBP.
• Design and implement strong processes to performance manage all 3rd party suppliers in the region, to ensure operational delivery to agreed standards, including the following:
• IATA Quality Processes and Standards and manage the Import Milestones established by Virgin Atlantic.
• Agree, implement and delivery of Service Level Agreements and processes for reviewing performance
• Assist with the procurement process for ground handling and transportation.
• Ensure effective processes are in place to verify and control all operational costs for the region.
• Leads the drive for efficiencies and cost reductions within area of control and boundaries of regulatory compliance and product standards.
• Ensure effective and streamlined processes in place for accurate invoicing and sign off with suppliers and VAA AP dept. for BAU and ad hoc arrangements.
About you
Do you have proven experience as a Manager in the Airfreight industry, preferable with an airline or handling agent? Then this could be the role for you!
Alongside the above we're looking for the following to be successful in your application:
• Knowledge with IATA Live Animal Regulations.
• Excellent knowledge of both international imports and exports documentation.
• Solid understanding of import/export documentation and U.S. Governmental agency requirements.
• Excellent digital literacy with MS Office packages including PowerPoint, Excel and Word.
• Self-motivated individual with the ability to travel by car, plane and/or train if required.
• The right to live and work in the USA
If the above sounds like you, and you want to join our record-breaking Cargo team, then we'd love to hear from you!
Benefits
Virgin offers comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. For eligible U.S. based employees, our benefits include medical, dental and vision coverage for employees and eligible dependents, short- and long-term disability, holidays, paid personal time off, non-revenue travel privileges, 401(k), and much more.
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible, and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (Recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered Show more details...
via Salary.com
schedule_type: Full-time
In a nutshell
Do you want to work for Virgin Atlantic Cargo alongside our Joint Venture partners – Delta and Air France KLM? If so, we think you would love this role...
Virgin Atlantic Cargo is a £420m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a ‘business within a business’ passionate about contributing towards Virgin Atlantic’s overall revenue. Our teams across the globe are the crucial
In a nutshell
Do you want to work for Virgin Atlantic Cargo alongside our Joint Venture partners – Delta and Air France KLM? If so, we think you would love this role...
Virgin Atlantic Cargo is a £420m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a ‘business within a business’ passionate about contributing towards Virgin Atlantic’s overall revenue. Our teams across the globe are the crucial ingredient in separating us from the rest, building our reputation for excellence and outstanding service delivery.
This exciting role is responsible for supporting the Manager – Customer Service with day to day activity in addition to all US and Caribbean voice, email and digital transactions for bookings, quotations, interline, trucking and general enquiries ensuring both individual and departmental interactional and transactional targets are met. These targets include, but are not limited to, productivity, revenue generation and customer happiness.
Day to day
• Create, quote, amend and give routing advice for all cargo booking and quotation enquiries through voice and email channels in line with department KPI’s. These include specialist products, for example the transportation of pharmaceuticals, Human remains, high value, or vulnerable shipments.
• Maximise every revenue opportunity though price negotiation, upselling, quote conversation and providing solutions to customers individual needs by working closely with Sales and Revenue Optimisation teams.
• Providing exceptional customer service using your knowledge of our network, product and service offering.
• Building relationships with customers as you will sometimes speak to the same person several times a day.
About you
Are you an experienced customer service professional with Cargo knowledge? Do you love providing the best possible experience for internal and external stakeholders? If so, we think you would love this role!
Alongside the above we're looking for the following to be successful in your application:
• Cargo experience at least 1 year working within a similar or sales-based role.
• Outstanding customer service with strong written skills.
• Previous contact centre and/or sales experience would be advantageous.
• An understanding of Cargo Revenue Management.
• Excellent interpersonal, communication and relationship building skills.
• A team player who has strong attention to detail.
• Highly organised with an ability to manage your workload efficiently.
• Persuading and influencing others based on facts and evidence
If the above sounds like you, then we'd love to hear from you!
Benefits
Virgin offers comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. For eligible U.S. based employees, our benefits include medical, dental and vision coverage for employees and eligible dependents, short- and long-term disability, holidays, paid personal time off, non-revenue travel privileges, 401(k), and much more.
Be yourself - our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs, protected veteran status, or expression, or any other characteristic protected by federal, state or local laws. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at recruitment@fly.virgin.com if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process Show more details...
Do you want to work for Virgin Atlantic Cargo alongside our Joint Venture partners – Delta and Air France KLM? If so, we think you would love this role...
Virgin Atlantic Cargo is a £420m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a ‘business within a business’ passionate about contributing towards Virgin Atlantic’s overall revenue. Our teams across the globe are the crucial ingredient in separating us from the rest, building our reputation for excellence and outstanding service delivery.
This exciting role is responsible for supporting the Manager – Customer Service with day to day activity in addition to all US and Caribbean voice, email and digital transactions for bookings, quotations, interline, trucking and general enquiries ensuring both individual and departmental interactional and transactional targets are met. These targets include, but are not limited to, productivity, revenue generation and customer happiness.
Day to day
• Create, quote, amend and give routing advice for all cargo booking and quotation enquiries through voice and email channels in line with department KPI’s. These include specialist products, for example the transportation of pharmaceuticals, Human remains, high value, or vulnerable shipments.
• Maximise every revenue opportunity though price negotiation, upselling, quote conversation and providing solutions to customers individual needs by working closely with Sales and Revenue Optimisation teams.
• Providing exceptional customer service using your knowledge of our network, product and service offering.
• Building relationships with customers as you will sometimes speak to the same person several times a day.
About you
Are you an experienced customer service professional with Cargo knowledge? Do you love providing the best possible experience for internal and external stakeholders? If so, we think you would love this role!
Alongside the above we're looking for the following to be successful in your application:
• Cargo experience at least 1 year working within a similar or sales-based role.
• Outstanding customer service with strong written skills.
• Previous contact centre and/or sales experience would be advantageous.
• An understanding of Cargo Revenue Management.
• Excellent interpersonal, communication and relationship building skills.
• A team player who has strong attention to detail.
• Highly organised with an ability to manage your workload efficiently.
• Persuading and influencing others based on facts and evidence
If the above sounds like you, then we'd love to hear from you!
Benefits
Virgin offers comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. For eligible U.S. based employees, our benefits include medical, dental and vision coverage for employees and eligible dependents, short- and long-term disability, holidays, paid personal time off, non-revenue travel privileges, 401(k), and much more.
Be yourself - our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs, protected veteran status, or expression, or any other characteristic protected by federal, state or local laws. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at recruitment@fly.virgin.com if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process Show more details...
via Seasoned
posted_at: 29 days agoschedule_type: Part-time
As the supervisor, you'll be the go to person during the shift - the first in line to resolve issues and quick to lend a helping hand where needed. When the manager is not present, you'll be responsible for overseeing team members and ensuring customer satisfaction.
Responsibilities...
- Oversee team members and delegate duties to be accomplished during that shift
- Train new employees and provide ongoing training to current employees
- Interact
As the supervisor, you'll be the go to person during the shift - the first in line to resolve issues and quick to lend a helping hand where needed. When the manager is not present, you'll be responsible for overseeing team members and ensuring customer satisfaction.
Responsibilities...
- Oversee team members and delegate duties to be accomplished during that shift
- Train new employees and provide ongoing training to current employees
- Interact with guests and provide excellent customer service
- Respond to customer complaints
- Assist in managing team member schedules
- Ensure quality control and assist in inventory management Show more details...
Responsibilities...
- Oversee team members and delegate duties to be accomplished during that shift
- Train new employees and provide ongoing training to current employees
- Interact with guests and provide excellent customer service
- Respond to customer complaints
- Assist in managing team member schedules
- Ensure quality control and assist in inventory management Show more details...
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