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https://virginaustralia.com
Virgin Australia Airlines
Most recent job postings at Virgin Australia Airlines
via Careerland
schedule_type: Full-time
Hello. We’re Virgin Australia. We’re (in a big way) and we’re looking for Cabin Crew to join our team - a team that's won the AirlineRatings.com Airline Excellence Award for Best Cabin Crew, five years in a row!
This role is in our Regional team, meaning you’ll only rarely be away from home overnight since your flights will be mostly within WA and returning to Perth at the end of the day.
We’re... the airline that’s always done things
Hello. We’re Virgin Australia. We’re (in a big way) and we’re looking for Cabin Crew to join our team - a team that's won the AirlineRatings.com Airline Excellence Award for Best Cabin Crew, five years in a row!
This role is in our Regional team, meaning you’ll only rarely be away from home overnight since your flights will be mostly within WA and returning to Perth at the end of the day.
We’re... the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.
And with flights well and truly ramped up again, we need you (and your vibe) to help light up our cabins.
Good humans. The best kind. Those with hospitality in their heart, and a spring in their step. The cool, calm, collected, happy to help, nothing’s too much trouble (but don’t test me), people loving, safety conscious, clear headed, charming, and down to earth cabin crew members. Who we’re looking for:
Good humans. The best kind. Those with hospitality in their heart, and a spring in their step. The cool, calm, collected, happy to help, nothing’s too much trouble (but don’t test me), people loving, safety conscious, clear headed, charming, and down to earth cabin crew members. What you’ll be doing:
You’ll be welcoming people onboard our aircraft (and seeing them off at the other end), giving clear, comprehensive safety briefings (and making sure everyone adheres to them). Naturally, you’ll be giving brilliant service to all our guests, helping those with special needs and requirements and making flying super fun for unaccompanied minors.
As part of our airline’s Cabin Crew, you’ll be working as part of a team, meeting new people and seeing new places. Working in aviation industry as a flight attendant means being able to handle things that are outside your of control (environmental factors, delays, emergencies etc). Your ability to remain calm and confident under pressure will go a long way towards making guests feel like they’re in good hands. You’ll be great in this role if you:
• Are an Australian Citizen or Permanent Resident
• Have had consistent, regular employment for a minimum of 3 years
in customer facing roles
• Have a passport (with at least 18 months left on it)
• Hold a Responsible Service of Alcohol certificate (RSA)
• Have a current Australian First Aid Certificate and CPR
• Are happy working at high altitude, in a pressurised environment
• Can work a 24/7 rotating roster (including early starts, late finishes, weekends, public holidays and peak periods)
• Can reach up to a height of 180cm
What you’ll get from us
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• 6 weeks annual leave
• Free onsite physio
• Full uniform and staff parking
• Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwide
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• Free, confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial.
Equality rules
We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family. COVID-19
The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed. Ready to apply?
We’re ready to hear from you. Apply now.
#dni Show more details...
This role is in our Regional team, meaning you’ll only rarely be away from home overnight since your flights will be mostly within WA and returning to Perth at the end of the day.
We’re... the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.
And with flights well and truly ramped up again, we need you (and your vibe) to help light up our cabins.
Good humans. The best kind. Those with hospitality in their heart, and a spring in their step. The cool, calm, collected, happy to help, nothing’s too much trouble (but don’t test me), people loving, safety conscious, clear headed, charming, and down to earth cabin crew members. Who we’re looking for:
Good humans. The best kind. Those with hospitality in their heart, and a spring in their step. The cool, calm, collected, happy to help, nothing’s too much trouble (but don’t test me), people loving, safety conscious, clear headed, charming, and down to earth cabin crew members. What you’ll be doing:
You’ll be welcoming people onboard our aircraft (and seeing them off at the other end), giving clear, comprehensive safety briefings (and making sure everyone adheres to them). Naturally, you’ll be giving brilliant service to all our guests, helping those with special needs and requirements and making flying super fun for unaccompanied minors.
As part of our airline’s Cabin Crew, you’ll be working as part of a team, meeting new people and seeing new places. Working in aviation industry as a flight attendant means being able to handle things that are outside your of control (environmental factors, delays, emergencies etc). Your ability to remain calm and confident under pressure will go a long way towards making guests feel like they’re in good hands. You’ll be great in this role if you:
• Are an Australian Citizen or Permanent Resident
• Have had consistent, regular employment for a minimum of 3 years
in customer facing roles
• Have a passport (with at least 18 months left on it)
• Hold a Responsible Service of Alcohol certificate (RSA)
• Have a current Australian First Aid Certificate and CPR
• Are happy working at high altitude, in a pressurised environment
• Can work a 24/7 rotating roster (including early starts, late finishes, weekends, public holidays and peak periods)
• Can reach up to a height of 180cm
What you’ll get from us
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• 6 weeks annual leave
• Free onsite physio
• Full uniform and staff parking
• Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwide
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• Free, confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial.
Equality rules
We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family. COVID-19
The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed. Ready to apply?
We’re ready to hear from you. Apply now.
#dni Show more details...
via Jobrapido.com
posted_at: 5 days agoschedule_type: Full-time
Hello. We’re Velocity Frequent Flyer, loyalty program of Virgin Australia. And we’re (in a big way).
With a year of ups and downs behind us all, we’re now ramping things up. Looking for new, come-as-you-are team members to join our fast-growing squad, responsible for rebuilding Virgin Australia’s loyalty program, currently 11 million members strong, and counting. That’s half of Australia!
If... successful, you’ll be able to shout from
Hello. We’re Velocity Frequent Flyer, loyalty program of Virgin Australia. And we’re (in a big way).
With a year of ups and downs behind us all, we’re now ramping things up. Looking for new, come-as-you-are team members to join our fast-growing squad, responsible for rebuilding Virgin Australia’s loyalty program, currently 11 million members strong, and counting. That’s half of Australia!
If... successful, you’ll be able to shout from the rooftops that millions of Australians have you and your team to thank for stacking up their Points and making getting up in the air even more exciting.
No matter our role – we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues and our wider community.
The Member Services Contact Centre Manager is a critical leadership role in the Business Operations and Member Services function of Velocity, responsible for the overall day-to-day management of the Velocity Membership Contact Centre (MCC), including service level performance and efficiency measures. Who we’re looking for:A high preforming Contact Centre Leader with a proven track record of successfully driving process improvement and efficiencies, starting with compiling a full program of work right through to execution. What you’ll be doing:This role is part of the overall Velocity Business Operations and Member Services leadership team and will be expected to effectively collaborate with colleagues and other Velocity and Virgin Australia team members to continue our transformation and business growth journey. A critical function of this leadership role is the ongoing support and development of team members (both on-shore and off-shore), capability and capacity management and the continued focus of developing a highly effective and engaged team. You’ll be great in this role if you:
• Have 5+ years experience managing a large contact centre, including on-shore and off-shore operations
• Come with experience leading large business transformation initiatives, resulting in cost savings and/or customer service improvements f
• Have demonstrated experience implementing end-to-end service enhancements in a contact centre environment
• Highly developed people leadership skills and a proven ability to drive employee engagement
• Are confident, and have proven success, working with multiple internal and external stakeholder groups including Executive level
• Have a high level of commercial acumen with a proven track record of delivering successful business outcomes
• Ability to self-prioritise activities in a fast-paced environment
• Have demonstrated negotiation and influencing skills
• Demonstrated knowledge of workforce management frameworks utilised within a contact centre environment
• Possess knowledge of customer satisfaction and NPS measurement and demonstrated ability to lead improvements
• Have Executive level presentation skills (desirable)
• Come with previous experience writing investment requests, business case development and ROI analysis (desirable)
• Understanding of Loyalty programs and concepts, including CRM and loyalty management platforms (desirable)
• Current and future direction of contact centre technology platforms (desirable)
What you’ll get from usWe’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you
Equality rulesWe’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family. COVID-19The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.
Ready to apply? We’re ready to hear from you. Apply now Show more details...
With a year of ups and downs behind us all, we’re now ramping things up. Looking for new, come-as-you-are team members to join our fast-growing squad, responsible for rebuilding Virgin Australia’s loyalty program, currently 11 million members strong, and counting. That’s half of Australia!
If... successful, you’ll be able to shout from the rooftops that millions of Australians have you and your team to thank for stacking up their Points and making getting up in the air even more exciting.
No matter our role – we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues and our wider community.
The Member Services Contact Centre Manager is a critical leadership role in the Business Operations and Member Services function of Velocity, responsible for the overall day-to-day management of the Velocity Membership Contact Centre (MCC), including service level performance and efficiency measures. Who we’re looking for:A high preforming Contact Centre Leader with a proven track record of successfully driving process improvement and efficiencies, starting with compiling a full program of work right through to execution. What you’ll be doing:This role is part of the overall Velocity Business Operations and Member Services leadership team and will be expected to effectively collaborate with colleagues and other Velocity and Virgin Australia team members to continue our transformation and business growth journey. A critical function of this leadership role is the ongoing support and development of team members (both on-shore and off-shore), capability and capacity management and the continued focus of developing a highly effective and engaged team. You’ll be great in this role if you:
• Have 5+ years experience managing a large contact centre, including on-shore and off-shore operations
• Come with experience leading large business transformation initiatives, resulting in cost savings and/or customer service improvements f
• Have demonstrated experience implementing end-to-end service enhancements in a contact centre environment
• Highly developed people leadership skills and a proven ability to drive employee engagement
• Are confident, and have proven success, working with multiple internal and external stakeholder groups including Executive level
• Have a high level of commercial acumen with a proven track record of delivering successful business outcomes
• Ability to self-prioritise activities in a fast-paced environment
• Have demonstrated negotiation and influencing skills
• Demonstrated knowledge of workforce management frameworks utilised within a contact centre environment
• Possess knowledge of customer satisfaction and NPS measurement and demonstrated ability to lead improvements
• Have Executive level presentation skills (desirable)
• Come with previous experience writing investment requests, business case development and ROI analysis (desirable)
• Understanding of Loyalty programs and concepts, including CRM and loyalty management platforms (desirable)
• Current and future direction of contact centre technology platforms (desirable)
What you’ll get from usWe’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you
Equality rulesWe’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family. COVID-19The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.
Ready to apply? We’re ready to hear from you. Apply now Show more details...
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