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visionofhumanity
Most recent job postings at visionofhumanity
via SmartRecruiters Job Search
schedule_type: Full-time
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to... register, even if you feel that this particular opportunity
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to... register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Spectrum
Job Description
At a Glance
Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.
Profile: A flexible communicator and good listener who can multitask to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Who are you?
No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.
What is the Billing Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Representatives make a real difference to their residential customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions.
It’s all about learning and growing.
This may be new for you, but the journey is all mapped out. No matter your background, our quick, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.
With a deliberate path to success.
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
The benefits are clear.
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
What's required to get started?
The minimum qualifications for the Billing Representative are:
• Ability to read, write, speak and understand English
• High School Diploma or GED
Preferred qualifications
• 6 months or more of customer service experience
• 6 months or more experience working with computers and multiple software applications
Are you ready to join our team?
Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment Show more details...
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to... register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Spectrum
Job Description
At a Glance
Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.
Profile: A flexible communicator and good listener who can multitask to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Who are you?
No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.
What is the Billing Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Representatives make a real difference to their residential customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions.
It’s all about learning and growing.
This may be new for you, but the journey is all mapped out. No matter your background, our quick, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.
With a deliberate path to success.
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
The benefits are clear.
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
What's required to get started?
The minimum qualifications for the Billing Representative are:
• Ability to read, write, speak and understand English
• High School Diploma or GED
Preferred qualifications
• 6 months or more of customer service experience
• 6 months or more experience working with computers and multiple software applications
Are you ready to join our team?
Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment Show more details...
via SmartRecruiters Job Search
schedule_type: Full-time
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to... register, even if you feel that this particular opportunity
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to... register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Spectrum
Job Description
At a Glance
Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Who are you?
No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We’ll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you’re ready to grow your skills, this is a role with a lot of potential.
What is the Internet/Voice Representatives role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
It’s all about learning and growing.
This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Internet and Voice products and services in about a month. After that, you’ll be ready to answer all kinds of technical questions, process orders, and more. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades. Our dedicated mentor program and coaching line ensure you're supported on calls. One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself.
With a deliberate path to success.
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
The benefits are clear.
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
What's required to get started?
The minimum qualifications for the Internet/Voice Representative are:
• Ability to read, write, speak and understand English
• High School Diploma or GED
Preferred qualifications
• 6 months or more of customer service or related experience
• 6 months or more of basic technical support experience
• 6 months or more heavy volume phone experience
• 6 months or more experience working with computers and multiple software applications
Are you ready to join our team?
Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
This posting is for our class starting February 3, 2023 Show more details...
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to... register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Spectrum
Job Description
At a Glance
Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Who are you?
No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We’ll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you’re ready to grow your skills, this is a role with a lot of potential.
What is the Internet/Voice Representatives role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
It’s all about learning and growing.
This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Internet and Voice products and services in about a month. After that, you’ll be ready to answer all kinds of technical questions, process orders, and more. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades. Our dedicated mentor program and coaching line ensure you're supported on calls. One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself.
With a deliberate path to success.
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
The benefits are clear.
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
What's required to get started?
The minimum qualifications for the Internet/Voice Representative are:
• Ability to read, write, speak and understand English
• High School Diploma or GED
Preferred qualifications
• 6 months or more of customer service or related experience
• 6 months or more of basic technical support experience
• 6 months or more heavy volume phone experience
• 6 months or more experience working with computers and multiple software applications
Are you ready to join our team?
Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
This posting is for our class starting February 3, 2023 Show more details...
via SmartRecruiters Job Search
schedule_type: Full-time
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If... you identify with any of the following communities
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If... you identify with any of the following communities do not hesitate to register.
Company Name: Spectrum
Job Description
Shift: Monday-Friday, 8AM-5PM
JOB SUMMARY
This position is responsible for providing complex administrative support to management. Manages schedules, appointments, travel, meetings, conference calls, etc. Coordinates interdepartmental activities in the absence of the assigned manager to support the smooth operation of the system or department. Performs liaison function for internal and external customers.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Provide complex administrative and clerical support.
Prepares, maintains, and processes confidential information and correspondence including memos, reports and proposals with high degree of accuracy and timeliness.
Maintains accurate files and records.
Composes and edits correspondence and memoranda; prepares and distributes minutes of meetings.
Types, collates, copies, produces graphs/charts, professional presentation materials and prepares other required reports as needed.
Coordinates travel arrangements, meetings and events.
Prepares and coordinates on/off site meetings and events including hotel arrangements, catering, audio/visual needs, etc.
Coordinates various projects and activities.
Executes special or continuous research and moderately complex data analysis.
Maintains calendar and appointment scheduling for assigned management.
Coordinates travel arrangements for management.
Performs liaison functions with other departments and staff when appropriate.
May represent the Company at promotion of community events.
Performs other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to maintain confidentiality of information
Ability to prioritize and organize effectively
Ability to type with speed and accuracy
Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse
Ability to use 10-key adding machine
Ability to type 60 wpm
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc)
Ability to work independently
Ability to show judgment and initiative and to accomplish job duties
Ability to work while seated for prolonged periods of time
Knowledge of office procedures and the operation of standard office equipment (i.e., 10-key calculator, Dictaphone)
Knowledge of basic mathematics
Knowledge of general office procedures
Knowledge of assigned business unit’s policies and practices
Required Education
High School Diploma or equivalent
College course work in Business Administration or related field or equivalent work experience desired
Required Related Work Experience and Number of Years
Administrative/Secretarial work experience - 5
WORKING CONDITIONS
Office environment
Ability to lift up to 25 lbs
Vision ability close vision, peripheral vision, and ability to adjust focus
Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer Show more details...
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If... you identify with any of the following communities do not hesitate to register.
Company Name: Spectrum
Job Description
Shift: Monday-Friday, 8AM-5PM
JOB SUMMARY
This position is responsible for providing complex administrative support to management. Manages schedules, appointments, travel, meetings, conference calls, etc. Coordinates interdepartmental activities in the absence of the assigned manager to support the smooth operation of the system or department. Performs liaison function for internal and external customers.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Provide complex administrative and clerical support.
Prepares, maintains, and processes confidential information and correspondence including memos, reports and proposals with high degree of accuracy and timeliness.
Maintains accurate files and records.
Composes and edits correspondence and memoranda; prepares and distributes minutes of meetings.
Types, collates, copies, produces graphs/charts, professional presentation materials and prepares other required reports as needed.
Coordinates travel arrangements, meetings and events.
Prepares and coordinates on/off site meetings and events including hotel arrangements, catering, audio/visual needs, etc.
Coordinates various projects and activities.
Executes special or continuous research and moderately complex data analysis.
Maintains calendar and appointment scheduling for assigned management.
Coordinates travel arrangements for management.
Performs liaison functions with other departments and staff when appropriate.
May represent the Company at promotion of community events.
Performs other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to maintain confidentiality of information
Ability to prioritize and organize effectively
Ability to type with speed and accuracy
Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse
Ability to use 10-key adding machine
Ability to type 60 wpm
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc)
Ability to work independently
Ability to show judgment and initiative and to accomplish job duties
Ability to work while seated for prolonged periods of time
Knowledge of office procedures and the operation of standard office equipment (i.e., 10-key calculator, Dictaphone)
Knowledge of basic mathematics
Knowledge of general office procedures
Knowledge of assigned business unit’s policies and practices
Required Education
High School Diploma or equivalent
College course work in Business Administration or related field or equivalent work experience desired
Required Related Work Experience and Number of Years
Administrative/Secretarial work experience - 5
WORKING CONDITIONS
Office environment
Ability to lift up to 25 lbs
Vision ability close vision, peripheral vision, and ability to adjust focus
Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer Show more details...
via SmartRecruiters Job Search
schedule_type: Full-time
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If... you identify with any of the following communities
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If... you identify with any of the following communities do not hesitate to register.
Company Name: Spectrum
Job Description
This position is responsible for the coaching and development of a team of supervisors in a fast-paced, dynamic call center environment. The manager is accountable for meeting and exceeding departmental and call center goals. This position is responsible for the management of customer service staff including all activities that contribute to ensuring customers receive the best service possible.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
Effectively lead a team of supervisors utilizing management skills including, but not limited to, time management, financial management, planning, communication, delegation and organizational skills.
Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
Manage call center floor activity including monitoring staffing levels, efficiency and service levels and outages/service interruptions. Escalate rep and customer impacting issues appropriately.
Ensures departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
Ensure all Supervisors and Call Center Reps are trained on an ongoing basis
Provide regular reporting of key performance initiatives to the site leader of the Call Center Operations.
Hire, evaluate, coach and counsel employees in the performance of their duties.
Establish and maintain interdepartmental relationships and communications to ensure alignment on all business initiatives and desktop tool effectiveness.
Develop staff to be more effective in their roles by providing ongoing coaching, performance reviews and on-the-job training.
Make decisions and implement change to improve processes and customer experiences utilizing root cause analysis and data trends.
Facilitate open communications between representatives, supervisors, peers, departments, systems and region.
Ensure all call center operational tools are effective on an ongoing basis, including desktop configurations, call routing/handling, CSG (ACSR) access, etc.
Develop and interpret internal reporting to effectively manage the business.
Lead projects utilizing effective project management skills.
Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.
Manage department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed.
Perform other duties as requested by management
REQUIRED QUALIFICATIONS
Ability to read, write, speak and understand English
Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
Ability to act with honesty and integrity
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
Ability to manage projects
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of applicable products and services
Knowledge of general accounting and billing procedures
Required Education
Bachelor's degree in business or related field (MBA preferred); or equivalent experience
Required Related Work Experience and Number of Years
Customer service/call center experience - 7-10
Supervisory/management experience - 5+
WORKING CONDITIONS
Office environment – On-site
Exposure to moderate noise level
Travel may be required
Hours may vary
Physical Requirements
Good vision, including peripheral, and ability to adjust focus Show more details...
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If... you identify with any of the following communities do not hesitate to register.
Company Name: Spectrum
Job Description
This position is responsible for the coaching and development of a team of supervisors in a fast-paced, dynamic call center environment. The manager is accountable for meeting and exceeding departmental and call center goals. This position is responsible for the management of customer service staff including all activities that contribute to ensuring customers receive the best service possible.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
Effectively lead a team of supervisors utilizing management skills including, but not limited to, time management, financial management, planning, communication, delegation and organizational skills.
Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
Manage call center floor activity including monitoring staffing levels, efficiency and service levels and outages/service interruptions. Escalate rep and customer impacting issues appropriately.
Ensures departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
Ensure all Supervisors and Call Center Reps are trained on an ongoing basis
Provide regular reporting of key performance initiatives to the site leader of the Call Center Operations.
Hire, evaluate, coach and counsel employees in the performance of their duties.
Establish and maintain interdepartmental relationships and communications to ensure alignment on all business initiatives and desktop tool effectiveness.
Develop staff to be more effective in their roles by providing ongoing coaching, performance reviews and on-the-job training.
Make decisions and implement change to improve processes and customer experiences utilizing root cause analysis and data trends.
Facilitate open communications between representatives, supervisors, peers, departments, systems and region.
Ensure all call center operational tools are effective on an ongoing basis, including desktop configurations, call routing/handling, CSG (ACSR) access, etc.
Develop and interpret internal reporting to effectively manage the business.
Lead projects utilizing effective project management skills.
Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.
Manage department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed.
Perform other duties as requested by management
REQUIRED QUALIFICATIONS
Ability to read, write, speak and understand English
Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
Ability to act with honesty and integrity
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
Ability to manage projects
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of applicable products and services
Knowledge of general accounting and billing procedures
Required Education
Bachelor's degree in business or related field (MBA preferred); or equivalent experience
Required Related Work Experience and Number of Years
Customer service/call center experience - 7-10
Supervisory/management experience - 5+
WORKING CONDITIONS
Office environment – On-site
Exposure to moderate noise level
Travel may be required
Hours may vary
Physical Requirements
Good vision, including peripheral, and ability to adjust focus Show more details...
via SmartRecruiters Job Search
schedule_type: Full-time
Company Description
Let your organizational skills guide you here...
The largest guide dog school in North America, Guide Dogs for the Blind is looking for a detail-oriented professional to join us at our Boring, Oregon campus as a full-time Administrative Program Coordinator. You’ll be responsible for completing a broad range of administrative duties including invoice processing, data entry, document preparation, updating reports, and providing
Company Description
Let your organizational skills guide you here...
The largest guide dog school in North America, Guide Dogs for the Blind is looking for a detail-oriented professional to join us at our Boring, Oregon campus as a full-time Administrative Program Coordinator. You’ll be responsible for completing a broad range of administrative duties including invoice processing, data entry, document preparation, updating reports, and providing excellent customer service for both internal and external customers.
What sets us apart?
• You’ll feel personal pride in supporting our mission and providing support for our team of trainers, veterinarians, and staff who work with our clients and dogs.
• You’ll work with passionate people across GDB who are invested in each other, and you will be encouraged to share your ideas freely.
• Our generous benefits package includes medical/dental/vision/life/disability insurance, 403(b), generous paid time off, tuition reimbursement, and great wellness perks like yoga, circuit training, and an onsite gym.
• You can bring your dog to work!
Job Description
Duties will include:
• General clerical, administrative, and telephone support
• Assisting in processing expenses and invoices
• Providing support for the facilities work order system
• Performing routine audits of OSHA programs to help ensure compliance
• Reporting incidents and accidents according to campus procedures
Qualifications
Qualifications:
• Administrative experience in a role requiring strong communication skills, collaboration, teamwork, and customer service
• Proficiency in MS Office (Outlook, Word, Excel, and Access) and database management
• Excellent organizational skills with the ability to work effectively as part of a team as well as independently, prioritizing multiple projects and meeting deadlines
• Occasional weekends required
Additional Information
Guide Dogs for the Blind
The largest guide dog school in North America, Guide Dogs for the Blind creates inspiring partnerships between people, dogs, and communities. With exceptional client services and a robust network of instructors, puppy raisers, donors, and volunteers, we prepare guide dogs to serve and empower individuals who are blind or have low vision, throughout the U.S. and Canada. Our team includes approximately 300 employees and 3,000 volunteers, supporting more than 2,000 working teams (clients and guide dogs).
Apply Now
At Guide Dogs for the Blind, we respect, value, and appreciate all differences. We welcome all qualified candidates irrespective of your race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Individuals with disabilities, especially those who are blind or visually impaired, are encouraged to apply. If you have a disability and need assistance and/or accommodation with applying for a job, please feel free to contact our Human Resources department Show more details...
Let your organizational skills guide you here...
The largest guide dog school in North America, Guide Dogs for the Blind is looking for a detail-oriented professional to join us at our Boring, Oregon campus as a full-time Administrative Program Coordinator. You’ll be responsible for completing a broad range of administrative duties including invoice processing, data entry, document preparation, updating reports, and providing excellent customer service for both internal and external customers.
What sets us apart?
• You’ll feel personal pride in supporting our mission and providing support for our team of trainers, veterinarians, and staff who work with our clients and dogs.
• You’ll work with passionate people across GDB who are invested in each other, and you will be encouraged to share your ideas freely.
• Our generous benefits package includes medical/dental/vision/life/disability insurance, 403(b), generous paid time off, tuition reimbursement, and great wellness perks like yoga, circuit training, and an onsite gym.
• You can bring your dog to work!
Job Description
Duties will include:
• General clerical, administrative, and telephone support
• Assisting in processing expenses and invoices
• Providing support for the facilities work order system
• Performing routine audits of OSHA programs to help ensure compliance
• Reporting incidents and accidents according to campus procedures
Qualifications
Qualifications:
• Administrative experience in a role requiring strong communication skills, collaboration, teamwork, and customer service
• Proficiency in MS Office (Outlook, Word, Excel, and Access) and database management
• Excellent organizational skills with the ability to work effectively as part of a team as well as independently, prioritizing multiple projects and meeting deadlines
• Occasional weekends required
Additional Information
Guide Dogs for the Blind
The largest guide dog school in North America, Guide Dogs for the Blind creates inspiring partnerships between people, dogs, and communities. With exceptional client services and a robust network of instructors, puppy raisers, donors, and volunteers, we prepare guide dogs to serve and empower individuals who are blind or have low vision, throughout the U.S. and Canada. Our team includes approximately 300 employees and 3,000 volunteers, supporting more than 2,000 working teams (clients and guide dogs).
Apply Now
At Guide Dogs for the Blind, we respect, value, and appreciate all differences. We welcome all qualified candidates irrespective of your race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Individuals with disabilities, especially those who are blind or visually impaired, are encouraged to apply. If you have a disability and need assistance and/or accommodation with applying for a job, please feel free to contact our Human Resources department Show more details...
via SmartRecruiters Job Search
schedule_type: Full-time
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If... you identify with any of the following communities
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If... you identify with any of the following communities do not hesitate to register.
Company Name: Spectrum
Job Description
Problem solver with a technical aptitude. Customer service enthusiast and safe driver. Sound like you? Then working as a Field Technician at Spectrum may be right for you.
At Spectrum, we keep more than 31 million customers connected. As a Field Tech, you’ll play an essential role in our mission to connect our customers to superior communications and entertainment products with the highest quality service. You will resolve cable and Internet issues, and install Spectrum’s high-performing cable, TV, Internet, and Voice products throughout your community.
BE PART OF THE CONNECTION
As you drive from location to location, you’ll build relationships with a diverse-base of customers and deliver technical solutions. This is a career that grows with you, and the knowledge you gain will take you far.
WHAT OUR FIELD TECHNICIANS ENJOY MOST
● Becoming a U.S. Department of Labor broadband certified technician through our paid National Registered Apprentice Certification program
● Interacting face-to-face with customers and making a difference in their lives by connecting them to who and what matters most
● Collaborating with a team of supportive peers and managers
● Experiencing interesting work and new surroundings each day (this is not a desk job)
● Real opportunity to build a strong foundation for a career that progresses as you do
● Exercising on the job, from lifting weight-bearing equipment and gear (cancel that gym membership!)
● Driving a company vehicle safely (free gas, too!) and receiving their own company tools
No two days are ever the same as a Field Tech. You’ll work in sun, rain, or snow and operate from high, outdoor places to tight, indoor spaces—all while carrying tools and equipment. This physical role requires the ability to lift heavy equipment (up to 75 pounds and 28 feet long). If you’re comfortable working in these conditions, we want to hear from you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
● Education: High School diploma or equivalent
● Technical skills: Ability to operate hand tools and handheld mobile devices
● Skills: Effective communication, outstanding customer service
● Abilities: Critical thinking, problem solving, sound decision making, managing priorities
● Travel Ability: Daily travel; valid state driver’s license and safe driving record
● Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Preferred Qualifications
● Experience working in customer service, construction, electrical, technical or related field
● Industry certifications, such as low voltage or Cisco Certified Network Associate (CCNA)
SPECTRUM CONNECTS YOU TO MORE
● Job Perks: Receive a company vehicle, tools, professional uniform, and personal protective equipment to do your best and stay safe
● Dynamic Growth: Progress through a defined career path, or move into roles like supervisor, manager, or director
● Competitive Pay: Generous starting salary, plus pay increases as you advance and paid training
● Total Rewards: See all the ways we invest in you—at work and in life
Apply now, connect a friend to this opportunity or sign up for job alerts Show more details...
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If... you identify with any of the following communities do not hesitate to register.
Company Name: Spectrum
Job Description
Problem solver with a technical aptitude. Customer service enthusiast and safe driver. Sound like you? Then working as a Field Technician at Spectrum may be right for you.
At Spectrum, we keep more than 31 million customers connected. As a Field Tech, you’ll play an essential role in our mission to connect our customers to superior communications and entertainment products with the highest quality service. You will resolve cable and Internet issues, and install Spectrum’s high-performing cable, TV, Internet, and Voice products throughout your community.
BE PART OF THE CONNECTION
As you drive from location to location, you’ll build relationships with a diverse-base of customers and deliver technical solutions. This is a career that grows with you, and the knowledge you gain will take you far.
WHAT OUR FIELD TECHNICIANS ENJOY MOST
● Becoming a U.S. Department of Labor broadband certified technician through our paid National Registered Apprentice Certification program
● Interacting face-to-face with customers and making a difference in their lives by connecting them to who and what matters most
● Collaborating with a team of supportive peers and managers
● Experiencing interesting work and new surroundings each day (this is not a desk job)
● Real opportunity to build a strong foundation for a career that progresses as you do
● Exercising on the job, from lifting weight-bearing equipment and gear (cancel that gym membership!)
● Driving a company vehicle safely (free gas, too!) and receiving their own company tools
No two days are ever the same as a Field Tech. You’ll work in sun, rain, or snow and operate from high, outdoor places to tight, indoor spaces—all while carrying tools and equipment. This physical role requires the ability to lift heavy equipment (up to 75 pounds and 28 feet long). If you’re comfortable working in these conditions, we want to hear from you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
● Education: High School diploma or equivalent
● Technical skills: Ability to operate hand tools and handheld mobile devices
● Skills: Effective communication, outstanding customer service
● Abilities: Critical thinking, problem solving, sound decision making, managing priorities
● Travel Ability: Daily travel; valid state driver’s license and safe driving record
● Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Preferred Qualifications
● Experience working in customer service, construction, electrical, technical or related field
● Industry certifications, such as low voltage or Cisco Certified Network Associate (CCNA)
SPECTRUM CONNECTS YOU TO MORE
● Job Perks: Receive a company vehicle, tools, professional uniform, and personal protective equipment to do your best and stay safe
● Dynamic Growth: Progress through a defined career path, or move into roles like supervisor, manager, or director
● Competitive Pay: Generous starting salary, plus pay increases as you advance and paid training
● Total Rewards: See all the ways we invest in you—at work and in life
Apply now, connect a friend to this opportunity or sign up for job alerts Show more details...
via SmartRecruiters Job Search
schedule_type: Full-time
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to... register, even if you feel that this particular opportunity
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to... register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: FIS Global
Job Description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
General Equivalency Diploma
Travel Percentage :
0%
Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This position is part of our larger Chargeback Resolution department which includes our customer service and back office teams. Aside from a great leadership staff, the fraud/disputes group includes 40+ associates that are well trained with a desire to provide superior customer service. At FIS we believe that our front-line associates are as important as our clients and consumer for whom we provide services and support.
What you will be doing
As a valued member of our team you will be responsible accurately processing and resolving dispute inquiries in a call center environment. Most of the questions will be routing, while others may require your critical thinking skills which may require deviation from standard procedures. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.
• Handling all aspects of the fraud/disputes process
• Learn and remain current on Visa/Mastercard, federal and state regulations
• Review, research and initiates the resolution of fraud/dispute inquiries
• Follow up on escalated issues with coaching and mentoring to learn appropriate solutions
• Expand overall knowledge of services
• Resolving non-posted items, retrieval projects and authorization chargebacks
• Extensive training 8:30am-5pm for up to six (3) weeks
• 10 hour shifts on Mondays, 8-hour shifts working between 7am – 8pm Tuesday through Friday are possible
• Availability to work on Saturday 8am-2pm
What you bring
• High school diploma or GED
• Prior fraud/dispute chargeback experience
• Excellent customer service skills (verbal and written) that foster customer satisfaction
• Knowledge of processes and procedures that affect credit/debit and pre-paid debit disputes
• Ability to work independently and in a team environment while maintaining confidentiality
What we offer you
• Attractive benefits including employer sponsored medical, dental and vision coverage
• Competitive compensation package that includes paid vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)
• Career advancement opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• Great work spaces with dedicated and motivated colleagues
.
Also, overtime work is an essential function of this position. From time to time you could be required to work overtime.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass Show more details...
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to... register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: FIS Global
Job Description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
General Equivalency Diploma
Travel Percentage :
0%
Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This position is part of our larger Chargeback Resolution department which includes our customer service and back office teams. Aside from a great leadership staff, the fraud/disputes group includes 40+ associates that are well trained with a desire to provide superior customer service. At FIS we believe that our front-line associates are as important as our clients and consumer for whom we provide services and support.
What you will be doing
As a valued member of our team you will be responsible accurately processing and resolving dispute inquiries in a call center environment. Most of the questions will be routing, while others may require your critical thinking skills which may require deviation from standard procedures. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.
• Handling all aspects of the fraud/disputes process
• Learn and remain current on Visa/Mastercard, federal and state regulations
• Review, research and initiates the resolution of fraud/dispute inquiries
• Follow up on escalated issues with coaching and mentoring to learn appropriate solutions
• Expand overall knowledge of services
• Resolving non-posted items, retrieval projects and authorization chargebacks
• Extensive training 8:30am-5pm for up to six (3) weeks
• 10 hour shifts on Mondays, 8-hour shifts working between 7am – 8pm Tuesday through Friday are possible
• Availability to work on Saturday 8am-2pm
What you bring
• High school diploma or GED
• Prior fraud/dispute chargeback experience
• Excellent customer service skills (verbal and written) that foster customer satisfaction
• Knowledge of processes and procedures that affect credit/debit and pre-paid debit disputes
• Ability to work independently and in a team environment while maintaining confidentiality
What we offer you
• Attractive benefits including employer sponsored medical, dental and vision coverage
• Competitive compensation package that includes paid vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)
• Career advancement opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• Great work spaces with dedicated and motivated colleagues
.
Also, overtime work is an essential function of this position. From time to time you could be required to work overtime.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass Show more details...
via SmartRecruiters Job Search
schedule_type: Full-time
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated...
If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated...
If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Contentful
Job Description
About the opportunity
Contentful’s Solution Architect are principally outwards-facing. They have credibility with technologists, developers and project/product managers and are effective liaisons with the customer project team. As a Solution Architect at Contentful, you’ll have the opportunity to work with international teams, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 25%.
What to expect?
• Provide implementation consultation, training and advice to customers about Contentful’s features and architectural design best-practices, thereby aiding their projects’ long-term success
• Oversee the planning, tracking and completion of all implementation tasks throughout the customer’s technical onboarding
• Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve
• Create and deliver technical training on product platform features to customers
• Work alongside external project management and internal CS/SA teams to successfully monitor progress and implementation of initiatives
• Create prototypes or code examples to facilitate customer onboarding and to support projects.
• Synthesize and communicate prospect and customer product feedback to our Product Management, Engineering, and Marketing teams
• Partner with the Sales, Customer Success Managers and Solution Architects, to ensure a successful customer experience with Contentful.
Within Contentful, you will work very closely with the Customer Success Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles.
The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams building efforts.
Your experience working with customers will allow you to further develop how Contentful works with customers, and provide better prescriptive advice going forwards. There are also opportunities to contribute to Contentful’s thought leadership by writing blogs and whitepapers, leading training workshops, or speaking at conferences
What you need to be successful?
• At least 5 years-experience in a similar technical consulting, Solution Engineer or Implementation Engineer role at a SaaS company.
• Experience delivering digital projects that extensively use APIs (REST, GraphQL) and/or content management systems
• Practical experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures
• Programming experience in any of the following languages: Javascript, Ruby, Node.js, .NET, Swift, Java, Python or PHP
• Experience with at least two of these web technologies: JS frameworks such as React, static site generators such as Gatsby, REST APIs, CMSs, CDNs, etc. or experience with mobile development
• Bachelor’s Degree or equivalent experience (Engineering, Computer Science, or a related field)
• Experience working with agile SDLC project management methodologies
• This is a customer-facing role and there is an expectation that you will build and maintain relationships with key technical contacts within the customer
• Demonstrated ability to think strategically about business, product, and technical challenges and recommend actionable solutions to support successful implementations
• Strong interpersonal skills with the ability to build diverse relationships and influence technical and non-technical audiences
• A problem solver with a cool head, able to deal with ambiguity, and work autonomously and with a team to drive customer results.
• Excellent English communication and presentation skills and confidence conveying knowledge to a technical audience.
What's in it for you?
• Join an ambitious tech company reshaping the way people build digital products
• Health, vision and dental insurance
• Generous time-off policy that rivals the best companies in tech
• We set you up for success, equipping you with the latest and greatest hardware
• Use your personal education budget to improve your skills and grow in your career, with extra days off
• Plus, Contentful socks! Oh yeah!
Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Colorado Salary Range: $149,000 - $157,000
[This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards in accordance with the terms of Contentful’s variable compensation plans.]
Who are we?
Contentful powers digital experiences for 28% of the Fortune 500 companies and thousands of global brands. Our content platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Spotify, Urban Outfitters, Jack in the Box, The British Museum, Xoom and Lenovo use Contentful to build their mobile and web products, voice controlled apps and more.
We’re growing rapidly and are backed by over $150 million in funding from top-tier venture capital firms like Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.
More than 350 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco, Denver and distributed locations around the world.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. We invite you to apply and join us!
By clicking “Apply for this job,” I acknowledge that I have rea Show more details...
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated...
If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Contentful
Job Description
About the opportunity
Contentful’s Solution Architect are principally outwards-facing. They have credibility with technologists, developers and project/product managers and are effective liaisons with the customer project team. As a Solution Architect at Contentful, you’ll have the opportunity to work with international teams, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 25%.
What to expect?
• Provide implementation consultation, training and advice to customers about Contentful’s features and architectural design best-practices, thereby aiding their projects’ long-term success
• Oversee the planning, tracking and completion of all implementation tasks throughout the customer’s technical onboarding
• Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve
• Create and deliver technical training on product platform features to customers
• Work alongside external project management and internal CS/SA teams to successfully monitor progress and implementation of initiatives
• Create prototypes or code examples to facilitate customer onboarding and to support projects.
• Synthesize and communicate prospect and customer product feedback to our Product Management, Engineering, and Marketing teams
• Partner with the Sales, Customer Success Managers and Solution Architects, to ensure a successful customer experience with Contentful.
Within Contentful, you will work very closely with the Customer Success Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles.
The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams building efforts.
Your experience working with customers will allow you to further develop how Contentful works with customers, and provide better prescriptive advice going forwards. There are also opportunities to contribute to Contentful’s thought leadership by writing blogs and whitepapers, leading training workshops, or speaking at conferences
What you need to be successful?
• At least 5 years-experience in a similar technical consulting, Solution Engineer or Implementation Engineer role at a SaaS company.
• Experience delivering digital projects that extensively use APIs (REST, GraphQL) and/or content management systems
• Practical experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures
• Programming experience in any of the following languages: Javascript, Ruby, Node.js, .NET, Swift, Java, Python or PHP
• Experience with at least two of these web technologies: JS frameworks such as React, static site generators such as Gatsby, REST APIs, CMSs, CDNs, etc. or experience with mobile development
• Bachelor’s Degree or equivalent experience (Engineering, Computer Science, or a related field)
• Experience working with agile SDLC project management methodologies
• This is a customer-facing role and there is an expectation that you will build and maintain relationships with key technical contacts within the customer
• Demonstrated ability to think strategically about business, product, and technical challenges and recommend actionable solutions to support successful implementations
• Strong interpersonal skills with the ability to build diverse relationships and influence technical and non-technical audiences
• A problem solver with a cool head, able to deal with ambiguity, and work autonomously and with a team to drive customer results.
• Excellent English communication and presentation skills and confidence conveying knowledge to a technical audience.
What's in it for you?
• Join an ambitious tech company reshaping the way people build digital products
• Health, vision and dental insurance
• Generous time-off policy that rivals the best companies in tech
• We set you up for success, equipping you with the latest and greatest hardware
• Use your personal education budget to improve your skills and grow in your career, with extra days off
• Plus, Contentful socks! Oh yeah!
Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Colorado Salary Range: $149,000 - $157,000
[This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards in accordance with the terms of Contentful’s variable compensation plans.]
Who are we?
Contentful powers digital experiences for 28% of the Fortune 500 companies and thousands of global brands. Our content platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Spotify, Urban Outfitters, Jack in the Box, The British Museum, Xoom and Lenovo use Contentful to build their mobile and web products, voice controlled apps and more.
We’re growing rapidly and are backed by over $150 million in funding from top-tier venture capital firms like Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.
More than 350 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco, Denver and distributed locations around the world.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. We invite you to apply and join us!
By clicking “Apply for this job,” I acknowledge that I have rea Show more details...
via SmartRecruiters Job Search
schedule_type: Full-time
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated...
If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated...
If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: SmartRecruiters
Job Description
Company Description
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.
SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.
Job Description
The Solution Consultant (SC) is the trusted advisor to our sales reps, prospects, and customers. The primary goal of the SC is to secure revenue by delivering solutions to help our customers do their best work.
As a Solution Consultant, you will assist Sales to attain their revenue goals by ‘owning the technical win’ as part of the Account team by architecting compelling solutions to address a customer’s key work management challenges, and present a desired future state and deliver a competitive advantage with measurable outcomes. You will also serve as the subject matter expert in talent acquisition and form great partnerships, both internally and externally, with customer success as the core focus.
What you’ll deliver:
• Lead and document discovery sessions to understand the client's business objectives and desired outcomes
• Become a trusted advisor and expert in SmartRecruiters platform client executives and technical decision makers to provide a deep level of product knowledge with the ability to articulate market trends and the value of SmartRecruiters to develop new business opportunities.
• Identify and present a vision of what the client’s future can look like while helping them understand the capabilities needed
• Perform product demos tailored to the client’s needs and areas of opportunity where SmartRecruiters provides the right solutions.
• Acts as a resource for the Sales team on demonstrations, new feature benefits, script development, checklists, and other resources to assist in the advancement of demo skills and product implementation for the entire team.
• Continuously leverage internal learning and competitive intelligence
• Understand industry verticals, department verticals, and challenges facing specific buyer personas within SmartRecruiters’s target market
• Develop a repertoire of client stories to convey the value of SmartRecruiters’s solution to the customer, enabling champions to tell stories on our behalf
• Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution
• Provide prompt and detailed handoffs to Customer Experience to deliver against the proposed solution
• Develop a roadmap to improving your craft
Qualifications
• Minimum of 2 years experience in sales engineering or consulting ideally in a SaaS environment
• Solid understanding of prospect research, prospect needs discovery, outcome-based selling, and the ability to demonstrate value to prospects in order to drive company revenue and client satisfaction.
• Proven track record successfully collaborating with various departments to inspire alignment and execution
• Strong customer-facing and relationship building
• Excellent ability to break down technical jargon into easy to understand, plain language
• Engaging presentation and interpersonal communication skills
• Technically adept, experienced with web technologies
• Thrive on customer engagement, consultative sales, problem solving, customer education and support
• Fluent in German and English. Other languages would be an advantage.
Additional Information
All your information will be kept confidential according to EEO guidelines Show more details...
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated...
If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: SmartRecruiters
Job Description
Company Description
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.
SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.
Job Description
The Solution Consultant (SC) is the trusted advisor to our sales reps, prospects, and customers. The primary goal of the SC is to secure revenue by delivering solutions to help our customers do their best work.
As a Solution Consultant, you will assist Sales to attain their revenue goals by ‘owning the technical win’ as part of the Account team by architecting compelling solutions to address a customer’s key work management challenges, and present a desired future state and deliver a competitive advantage with measurable outcomes. You will also serve as the subject matter expert in talent acquisition and form great partnerships, both internally and externally, with customer success as the core focus.
What you’ll deliver:
• Lead and document discovery sessions to understand the client's business objectives and desired outcomes
• Become a trusted advisor and expert in SmartRecruiters platform client executives and technical decision makers to provide a deep level of product knowledge with the ability to articulate market trends and the value of SmartRecruiters to develop new business opportunities.
• Identify and present a vision of what the client’s future can look like while helping them understand the capabilities needed
• Perform product demos tailored to the client’s needs and areas of opportunity where SmartRecruiters provides the right solutions.
• Acts as a resource for the Sales team on demonstrations, new feature benefits, script development, checklists, and other resources to assist in the advancement of demo skills and product implementation for the entire team.
• Continuously leverage internal learning and competitive intelligence
• Understand industry verticals, department verticals, and challenges facing specific buyer personas within SmartRecruiters’s target market
• Develop a repertoire of client stories to convey the value of SmartRecruiters’s solution to the customer, enabling champions to tell stories on our behalf
• Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution
• Provide prompt and detailed handoffs to Customer Experience to deliver against the proposed solution
• Develop a roadmap to improving your craft
Qualifications
• Minimum of 2 years experience in sales engineering or consulting ideally in a SaaS environment
• Solid understanding of prospect research, prospect needs discovery, outcome-based selling, and the ability to demonstrate value to prospects in order to drive company revenue and client satisfaction.
• Proven track record successfully collaborating with various departments to inspire alignment and execution
• Strong customer-facing and relationship building
• Excellent ability to break down technical jargon into easy to understand, plain language
• Engaging presentation and interpersonal communication skills
• Technically adept, experienced with web technologies
• Thrive on customer engagement, consultative sales, problem solving, customer education and support
• Fluent in German and English. Other languages would be an advantage.
Additional Information
All your information will be kept confidential according to EEO guidelines Show more details...
via SmartRecruiters Job Search
schedule_type: Full-time
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to... register, even if you feel that this particular opportunity
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to... register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care
Job Description
A fantastic opportunity has arisen for a Cabin Fitter to join our team. It’s our vision to own the future of rentals and our mission to deliver a world-class experience. As a Cabin Fitter you’ll help us to deliver exceptional customer experiences and live up to our values, setting an unrivalled standard for the industry.
In this role you’ll be joining our Accommodation specialist team. Who specialise in the rental of temporary building systems to suit diverse requirements – including anti-vandal ‘green specification’ accommodation, sleeper units, portable toilets, containers and everything else our customers need for construction sites and events
On a day-day basis as a Cabin Fitter you will maintain, repair and prepare for hire all types of portable accommodation units within our range. Working as part of a well skilled team under an experienced foreman, you will be tasked with preparing units to high standard for our wide range of clients. Depending on the specific role within our team this could be fully depot based or a mix of depot and site based works. Working alongside colleagues, you will be a great team player and take pride in your workplace and working environment, making sure that high standards are maintained whilst complying with company procedures and processes.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Cabin Fitter you will bring the following skill-set and behaviours:
• Basic Joinery and plumbing skills are required to prepare our portable accommodation units for hire.
• Able to work as part of a Team, supporting colleagues
• Flexible and self-motivated, you’ll be keen to embrace new training opportunities, which may on occasion require staying away from home
• Customer-Focused with a commitment to delivering an excellent service
• A strong attention to detail
• The ability to ensure all works are completed to a high standard within a tight timescale
Extra skills that would benefit you in the role
• CSCS card for working on site
• Driving license
• Painting and decorating experience
• Property Maintenance experience
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
#ACX Show more details...
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to... register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care
Job Description
A fantastic opportunity has arisen for a Cabin Fitter to join our team. It’s our vision to own the future of rentals and our mission to deliver a world-class experience. As a Cabin Fitter you’ll help us to deliver exceptional customer experiences and live up to our values, setting an unrivalled standard for the industry.
In this role you’ll be joining our Accommodation specialist team. Who specialise in the rental of temporary building systems to suit diverse requirements – including anti-vandal ‘green specification’ accommodation, sleeper units, portable toilets, containers and everything else our customers need for construction sites and events
On a day-day basis as a Cabin Fitter you will maintain, repair and prepare for hire all types of portable accommodation units within our range. Working as part of a well skilled team under an experienced foreman, you will be tasked with preparing units to high standard for our wide range of clients. Depending on the specific role within our team this could be fully depot based or a mix of depot and site based works. Working alongside colleagues, you will be a great team player and take pride in your workplace and working environment, making sure that high standards are maintained whilst complying with company procedures and processes.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Cabin Fitter you will bring the following skill-set and behaviours:
• Basic Joinery and plumbing skills are required to prepare our portable accommodation units for hire.
• Able to work as part of a Team, supporting colleagues
• Flexible and self-motivated, you’ll be keen to embrace new training opportunities, which may on occasion require staying away from home
• Customer-Focused with a commitment to delivering an excellent service
• A strong attention to detail
• The ability to ensure all works are completed to a high standard within a tight timescale
Extra skills that would benefit you in the role
• CSCS card for working on site
• Driving license
• Painting and decorating experience
• Property Maintenance experience
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
#ACX Show more details...
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