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Most recent job postings at wavebroadband
via Jobrapido.com
schedule_type: Contractor
Showing 1 location **Job Details**
• *Description
...
Company- RCN
• *Position Description:**
A Customer Satisfaction Technician is primarily responsible for the installation of all RCN's services and from the customer equipment to the first active device in the system in additional to the completion of the necessary paperwork.
• *Principle Responsibilities:**
• Install, service, disconnect, change or reconnect telephony, cable modem equipment,
Showing 1 location **Job Details**
• *Description
...
Company- RCN
• *Position Description:**
A Customer Satisfaction Technician is primarily responsible for the installation of all RCN's services and from the customer equipment to the first active device in the system in additional to the completion of the necessary paperwork.
• *Principle Responsibilities:**
• Install, service, disconnect, change or reconnect telephony, cable modem equipment, and CATV lines serving customer residences.
• Ensure all work is completed in accordance with all applicable company procedures and in compliance with all municipal, state and federal laws and guidelines.
• Provide customer assistance, education and information on services, customer equipment and products.
• Promote marketing and sales efforts during each customer and potential customer contact.
• Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.
• Report any unauthorized use of company provided service/equipment or any theft or suspected theft of service/equipment to the appropriate person.
• Maintain regular communication throughout shift with the dispatch office and appropriate supervisors following established policies and procedures.
• Maintain and operate vehicle in accordance with company policy and procedures.
• Perform all work in a safe manner according to all company independent agencies municipal, state and federal safe work rules and regulations.
• Issue, receive, maintain and be accountable for an approved level of inventory stock and equipment.
• Follow all policies and procedures for the care and securing of company property vehicles and equipment.
• Perform other duties as assigned by the department manager/supervisor.
• *RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each others differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.**
• *Skills**
• *Preferred**
• *Verbal Communication** *Intermediate* **Time Management** *Novice* **Professionalism** *Intermediate* **Organization** *Novice* **Non-Verbal Communication** *Intermediate* **Microsoft Office** *Novice* **Logical Reasoning** *Novice* **Integrity** *Intermediate* **Google G-Suite** *Novice* **Discipline** *Intermediate* **Dependability** *Intermediate* **Conflict Management** *Novice* **Customer Service** *Intermediate* **Computer** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**
• *Required**
High School or better.
• *Preferred**
Technical/other training or better.
• *Experience**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
• *Description
...
Company- RCN
• *Position Description:**
A Customer Satisfaction Technician is primarily responsible for the installation of all RCN's services and from the customer equipment to the first active device in the system in additional to the completion of the necessary paperwork.
• *Principle Responsibilities:**
• Install, service, disconnect, change or reconnect telephony, cable modem equipment, and CATV lines serving customer residences.
• Ensure all work is completed in accordance with all applicable company procedures and in compliance with all municipal, state and federal laws and guidelines.
• Provide customer assistance, education and information on services, customer equipment and products.
• Promote marketing and sales efforts during each customer and potential customer contact.
• Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.
• Report any unauthorized use of company provided service/equipment or any theft or suspected theft of service/equipment to the appropriate person.
• Maintain regular communication throughout shift with the dispatch office and appropriate supervisors following established policies and procedures.
• Maintain and operate vehicle in accordance with company policy and procedures.
• Perform all work in a safe manner according to all company independent agencies municipal, state and federal safe work rules and regulations.
• Issue, receive, maintain and be accountable for an approved level of inventory stock and equipment.
• Follow all policies and procedures for the care and securing of company property vehicles and equipment.
• Perform other duties as assigned by the department manager/supervisor.
• *RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each others differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.**
• *Skills**
• *Preferred**
• *Verbal Communication** *Intermediate* **Time Management** *Novice* **Professionalism** *Intermediate* **Organization** *Novice* **Non-Verbal Communication** *Intermediate* **Microsoft Office** *Novice* **Logical Reasoning** *Novice* **Integrity** *Intermediate* **Google G-Suite** *Novice* **Discipline** *Intermediate* **Dependability** *Intermediate* **Conflict Management** *Novice* **Customer Service** *Intermediate* **Computer** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**
• *Required**
High School or better.
• *Preferred**
Technical/other training or better.
• *Experience**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
via Jobrapido.com
schedule_type: Contractor
• * Direct Sales Representative**
• *Job Category****:** Sales **Requisition Number****:** DIREC005525 Showing 1 location **Job Details**
• *Description...
• *Company- Wave Broadband**
• *Position Overview** **:**
Wave Broadband is currently searching for a Direct Sales Representative in our Woodburn, OR territory. This position is responsible for promoting and selling Data, Video and Phone service throughout a specific region via door
• * Direct Sales Representative**
• *Job Category****:** Sales **Requisition Number****:** DIREC005525 Showing 1 location **Job Details**
• *Description...
• *Company- Wave Broadband**
• *Position Overview** **:**
Wave Broadband is currently searching for a Direct Sales Representative in our Woodburn, OR territory. This position is responsible for promoting and selling Data, Video and Phone service throughout a specific region via door to door sales and/or event sales to residential prospective customers and multi-dwelling unit prospective customers.
• **The primary position responsibilities will include, but are not limited to*** **:**
• Meet bi-weekly sales/install quota requirements
• Track sales progress and document productivity on sales forms/ reports as provided by the company
• Ensure all required paperwork is legible, complete and submitted in a timely manner
• Seek opportunities with customers to enhance the companys image. Maintain a neat appearance, show respect and respect the customers property
• Build relationships with property managers, creating Wave Broadband sponsored events, if applicable.
• Proficiency in interacting with customers in a polite, professional manner. Maintain an understanding and effectively communicate system prices, channels, services and packages to customers and potential customers
• Proficiency in the proper installation of Modems and Digital converters
• Understand and follow all company safety standards and practices, accident reporting procedures and applicable OSHA and National Electric Safety Code rules and regulations
• **Our ideal candidate will possess*** **:**
• Preferred 6 months to 1 year of outside sales experience
• Preferred experience achieving and exceeding sales quota goals
• Valid drivers license and satisfactory driving record as determined by the Company
• Excellent verbal communications skills
• Must be able to work independently, with minimal supervision
• Excellent detail orientation and follow through skills
• Proficiency with Microsoft products
• Flexibility to work within non-standard business hours i.e. evenings and weekends
• Ability to communicate effectively by telephone, correspondence, and in person
• Ability to walk up and down hills as necessary, for extended periods of times
• Ability to work in a standard office environment
• Ability to operate standard office equipment, to include personal computer, telephone, printer, copier, facsimile machine, and calculator
• Ability to stay focused and remain composed during peak periods & when dealing with challenging situations
• Ability to drive a vehicle
• *Qualifications**
• *Education**
• *Required:**
• High school diploma or general education degree (GED)
• *Diverse Workforce / EEO** :
RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each others differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
• *Qualifications**
• *Skills**
• *Behaviors**
• *:**
• *Motivations**
• *:**
• *Education**
• *Experience**
• *Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
• *Job Category****:** Sales **Requisition Number****:** DIREC005525 Showing 1 location **Job Details**
• *Description...
• *Company- Wave Broadband**
• *Position Overview** **:**
Wave Broadband is currently searching for a Direct Sales Representative in our Woodburn, OR territory. This position is responsible for promoting and selling Data, Video and Phone service throughout a specific region via door to door sales and/or event sales to residential prospective customers and multi-dwelling unit prospective customers.
• **The primary position responsibilities will include, but are not limited to*** **:**
• Meet bi-weekly sales/install quota requirements
• Track sales progress and document productivity on sales forms/ reports as provided by the company
• Ensure all required paperwork is legible, complete and submitted in a timely manner
• Seek opportunities with customers to enhance the companys image. Maintain a neat appearance, show respect and respect the customers property
• Build relationships with property managers, creating Wave Broadband sponsored events, if applicable.
• Proficiency in interacting with customers in a polite, professional manner. Maintain an understanding and effectively communicate system prices, channels, services and packages to customers and potential customers
• Proficiency in the proper installation of Modems and Digital converters
• Understand and follow all company safety standards and practices, accident reporting procedures and applicable OSHA and National Electric Safety Code rules and regulations
• **Our ideal candidate will possess*** **:**
• Preferred 6 months to 1 year of outside sales experience
• Preferred experience achieving and exceeding sales quota goals
• Valid drivers license and satisfactory driving record as determined by the Company
• Excellent verbal communications skills
• Must be able to work independently, with minimal supervision
• Excellent detail orientation and follow through skills
• Proficiency with Microsoft products
• Flexibility to work within non-standard business hours i.e. evenings and weekends
• Ability to communicate effectively by telephone, correspondence, and in person
• Ability to walk up and down hills as necessary, for extended periods of times
• Ability to work in a standard office environment
• Ability to operate standard office equipment, to include personal computer, telephone, printer, copier, facsimile machine, and calculator
• Ability to stay focused and remain composed during peak periods & when dealing with challenging situations
• Ability to drive a vehicle
• *Qualifications**
• *Education**
• *Required:**
• High school diploma or general education degree (GED)
• *Diverse Workforce / EEO** :
RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each others differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
• *Qualifications**
• *Skills**
• *Behaviors**
• *:**
• *Motivations**
• *:**
• *Education**
• *Experience**
• *Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c Show more details...
via Jobilize
schedule_type: Full-time
• Retail Sales Representative I
•
...
• Job Category
• :
• Customer Service
• Requisition Number
• :
• RETAI04769 Showing 1 location
• Job Details
•
• Description
•
• Company- Wave Broadband
•
•
• Position Overview
• :
•
Wave Broadband is currently searching for a Retail Sales Representative in our Stayton, OR office. This position is responsible for providing outstanding customer service and support to Wave
• Retail Sales Representative I
•
...
• Job Category
• :
• Customer Service
• Requisition Number
• :
• RETAI04769 Showing 1 location
• Job Details
•
• Description
•
• Company- Wave Broadband
•
•
• Position Overview
• :
•
Wave Broadband is currently searching for a Retail Sales Representative in our Stayton, OR office. This position is responsible for providing outstanding customer service and support to Wave Broadband customers. Effectively communicate and explain benefits of target products to maximize sales revenue. Ensure high quality and accurate service by assisting, and resolving a wide variety of customer requests, inquiries and complaints.
• The primary position responsibilities will include, but are not limited to
• :
•
• Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers
• Demonstrate WAVEs various products and services to inbound customer traffic at the retail center
• Communicate current promotions and offers to all potential customers
• Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs
• Review customers current level of service and introduce new services as appropriate
• Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with WAVE is positive
• Seek opportunities with customers to enhance the companys image. Maintain a neat appearance, show respect and respect the customers property
• Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
• Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
• Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
• Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
• Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis
• Track sales progress and document productivity on sales forms/ reports as provided by the company Ensure all required paperwork is legible, complete and submitted in a timely manner
• Our ideal candidate will possess
• :
•
• Phone customer support/service related background in call center environment preferred
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectful
• Bilingual skills preferred
• Friendly, enthusiastic and outgoing demeanor
• Demonstrates a thorough knowledge of cable and data products and services
• Ability to learn and retain new information and concepts quickly
• Demonstrates ability to diagnose and solve problems
• Exhibits the ability to follow direction and possesses the ability to follow through
• Displays proven good judgment and proactive decision-making skills
• Must possess the ability to adapt to change
• Cable Television industry experience preferred
• Telecommunications experience preferred
• Qualifications
•
• Education
•
• Required:
•
• High school diploma or equivalent
• Preferred:
•
• Diverse Workforce / EEO
• :
RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each others differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
• Qualifications
•
• Skills
•
• Behaviors
•
• :
•
• Motivations
•
• :
•
• Education
•
• Required
•
High School or better.
• Experience
•
• Licenses & Certifications
•
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Associated topics: agent, club, dealer, life insurance, marketing, sales, telemarketer, telephone, telesales, vacation Show more details...
•
...
• Job Category
• :
• Customer Service
• Requisition Number
• :
• RETAI04769 Showing 1 location
• Job Details
•
• Description
•
• Company- Wave Broadband
•
•
• Position Overview
• :
•
Wave Broadband is currently searching for a Retail Sales Representative in our Stayton, OR office. This position is responsible for providing outstanding customer service and support to Wave Broadband customers. Effectively communicate and explain benefits of target products to maximize sales revenue. Ensure high quality and accurate service by assisting, and resolving a wide variety of customer requests, inquiries and complaints.
• The primary position responsibilities will include, but are not limited to
• :
•
• Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers
• Demonstrate WAVEs various products and services to inbound customer traffic at the retail center
• Communicate current promotions and offers to all potential customers
• Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs
• Review customers current level of service and introduce new services as appropriate
• Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with WAVE is positive
• Seek opportunities with customers to enhance the companys image. Maintain a neat appearance, show respect and respect the customers property
• Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
• Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
• Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
• Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
• Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis
• Track sales progress and document productivity on sales forms/ reports as provided by the company Ensure all required paperwork is legible, complete and submitted in a timely manner
• Our ideal candidate will possess
• :
•
• Phone customer support/service related background in call center environment preferred
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectful
• Bilingual skills preferred
• Friendly, enthusiastic and outgoing demeanor
• Demonstrates a thorough knowledge of cable and data products and services
• Ability to learn and retain new information and concepts quickly
• Demonstrates ability to diagnose and solve problems
• Exhibits the ability to follow direction and possesses the ability to follow through
• Displays proven good judgment and proactive decision-making skills
• Must possess the ability to adapt to change
• Cable Television industry experience preferred
• Telecommunications experience preferred
• Qualifications
•
• Education
•
• Required:
•
• High school diploma or equivalent
• Preferred:
•
• Diverse Workforce / EEO
• :
RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each others differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
• Qualifications
•
• Skills
•
• Behaviors
•
• :
•
• Motivations
•
• :
•
• Education
•
• Required
•
High School or better.
• Experience
•
• Licenses & Certifications
•
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Associated topics: agent, club, dealer, life insurance, marketing, sales, telemarketer, telephone, telesales, vacation Show more details...
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