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via Learn4Good.com
posted_at: 23 hours agoschedule_type: Full-time
Our client, a prominent Physical Therapy practice located in the heart of Bergen County, has an immediate need for an experienced Physical Therapist, to join their winning team.
Our candidate of choice will be licensed in the state of New Jersey...
KEY RESPONSIBILITIES:
Therapists must be organized and diligent with their documentation;
Therapists will use WEBPT as an EMR to complete their documentation. Staff training is provided on using WEBPT.
Therapists
Our client, a prominent Physical Therapy practice located in the heart of Bergen County, has an immediate need for an experienced Physical Therapist, to join their winning team.
Our candidate of choice will be licensed in the state of New Jersey...
KEY RESPONSIBILITIES:
Therapists must be organized and diligent with their documentation;
Therapists will use WEBPT as an EMR to complete their documentation. Staff training is provided on using WEBPT.
Therapists will need to develop a plan of care based on physician’s orders and evaluation findings, perform patient evaluations, including all pertinent tests and measurements appropriate for required documentation in a timely manner, communicate in a timely manner with other health care professionals, and adhere to billing compliance standards.
Therapists will need to communicate and coordinate well with our front office staff.
Therapists will need to be able to utilize a PT Aide appropriately (there is a PT aide on staff at all times to assist the therapist).
KEY
QUALIFICATIONS:
Therapists must have a valid New Jersey Physical Therapy License and a valid Driver's license
Orthopedic outpatient experience is preferred;
New Grads welcome
We will sponsor applicants for work
Please apply today to be one of the first people considered for this position!
Elgen Staffing is the fastest growing staffing agency in New Jersey. With a deep understanding of today's hiring trends and technologies we have the ability to leverage the most effective recruiting methods to find the best candidates across numerous markets and industries and place them into the appropriate position successfully. Please allow us to help you find your dream job today Show more details...
Our candidate of choice will be licensed in the state of New Jersey...
KEY RESPONSIBILITIES:
Therapists must be organized and diligent with their documentation;
Therapists will use WEBPT as an EMR to complete their documentation. Staff training is provided on using WEBPT.
Therapists will need to develop a plan of care based on physician’s orders and evaluation findings, perform patient evaluations, including all pertinent tests and measurements appropriate for required documentation in a timely manner, communicate in a timely manner with other health care professionals, and adhere to billing compliance standards.
Therapists will need to communicate and coordinate well with our front office staff.
Therapists will need to be able to utilize a PT Aide appropriately (there is a PT aide on staff at all times to assist the therapist).
KEY
QUALIFICATIONS:
Therapists must have a valid New Jersey Physical Therapy License and a valid Driver's license
Orthopedic outpatient experience is preferred;
New Grads welcome
We will sponsor applicants for work
Please apply today to be one of the first people considered for this position!
Elgen Staffing is the fastest growing staffing agency in New Jersey. With a deep understanding of today's hiring trends and technologies we have the ability to leverage the most effective recruiting methods to find the best candidates across numerous markets and industries and place them into the appropriate position successfully. Please allow us to help you find your dream job today Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-timework_from_home: 1
Who We Are Looking For
The Claims Processing Supervisor will supervise the day to day activities of the assigned department staff. This position will ensure maximum productivity, completion, and resolution of assigned projects and duties. The Claims Processing Supervisor will also ensure achievement of established monthly and quarterly accounts receivable goals, in accordance with WebPT... policies, practices, and procedures.
What You’ll Be Doing
Who We Are Looking For
The Claims Processing Supervisor will supervise the day to day activities of the assigned department staff. This position will ensure maximum productivity, completion, and resolution of assigned projects and duties. The Claims Processing Supervisor will also ensure achievement of established monthly and quarterly accounts receivable goals, in accordance with WebPT... policies, practices, and procedures.
What You’ll Be Doing As A Part of Our Team
• Identify, analyze, and manage all issues with front end claims processing.
• Establish and maintain the necessary billing and tracking systems to maximize first pass claim acceptance.
• Coordinate, assign, audit, and supervise work with all Claims staff assigned to ensure productivity standards and goals are consistently met.
• Review and analyze past due tasks with Claims staff.
• Establish and maintain productive relationships with key resources, including managers and external vendors.
• Act as first level support for internal and external escalated issues. Document outcomes and track completion of activities.
• Work with Claims managers to determine the level of automation possible and necessary personnel to achieve collection goals.
• Oversee monthly Claims Management reporting requirements.
• Supervise staff. Supervision duties to include: performance management, salary planning and administration, training and development, work flow planning, hiring and placement, and disciplinary actions.
• Implement and maintain department compliances with new and existing policies and procedures.
• Ensure timely completion of month end duties.
• Perform other duties as assigned.
• Reliable and punctual in reporting for work and taking designated breaks.
What You Should Have To Qualify
• Strong working knowledge of CPT, ICD 10, Payer rules and regulations.
• Demonstrate core customer service competencies, such as active listening, empathy, and de-escalation tactics.
• Demonstrate ability in managing projects with multi-disciplinary teams, with exceptional relationship building skills
• Strong communication skills to effectively speak with providers, employees, and all levels of staff within the company.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) or Google Docs.
• Be organized, ahead of schedule, communicative, and accountable. In short, own your role entirely, while being open to critiques, suggestions, and new ideas.
• Strong attention to detail and keep a constant eye out for opportunities to improve efficiency.
• Have knowledge of experience with rehab therapy community and the day to day operations of a large PT, OT, or SLP clinic.
• Work well in difficult situations.
• 3+ years of billing experience in a Healthcare environment.
• Some post-secondary education or training.
Ideally, You Would Also Have These
• Post-secondary education or training completed in Healthcare administration or business.
• Previous supervisory experience in a similar environment.
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
The Claims Processing Supervisor will supervise the day to day activities of the assigned department staff. This position will ensure maximum productivity, completion, and resolution of assigned projects and duties. The Claims Processing Supervisor will also ensure achievement of established monthly and quarterly accounts receivable goals, in accordance with WebPT... policies, practices, and procedures.
What You’ll Be Doing As A Part of Our Team
• Identify, analyze, and manage all issues with front end claims processing.
• Establish and maintain the necessary billing and tracking systems to maximize first pass claim acceptance.
• Coordinate, assign, audit, and supervise work with all Claims staff assigned to ensure productivity standards and goals are consistently met.
• Review and analyze past due tasks with Claims staff.
• Establish and maintain productive relationships with key resources, including managers and external vendors.
• Act as first level support for internal and external escalated issues. Document outcomes and track completion of activities.
• Work with Claims managers to determine the level of automation possible and necessary personnel to achieve collection goals.
• Oversee monthly Claims Management reporting requirements.
• Supervise staff. Supervision duties to include: performance management, salary planning and administration, training and development, work flow planning, hiring and placement, and disciplinary actions.
• Implement and maintain department compliances with new and existing policies and procedures.
• Ensure timely completion of month end duties.
• Perform other duties as assigned.
• Reliable and punctual in reporting for work and taking designated breaks.
What You Should Have To Qualify
• Strong working knowledge of CPT, ICD 10, Payer rules and regulations.
• Demonstrate core customer service competencies, such as active listening, empathy, and de-escalation tactics.
• Demonstrate ability in managing projects with multi-disciplinary teams, with exceptional relationship building skills
• Strong communication skills to effectively speak with providers, employees, and all levels of staff within the company.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) or Google Docs.
• Be organized, ahead of schedule, communicative, and accountable. In short, own your role entirely, while being open to critiques, suggestions, and new ideas.
• Strong attention to detail and keep a constant eye out for opportunities to improve efficiency.
• Have knowledge of experience with rehab therapy community and the day to day operations of a large PT, OT, or SLP clinic.
• Work well in difficult situations.
• 3+ years of billing experience in a Healthcare environment.
• Some post-secondary education or training.
Ideally, You Would Also Have These
• Post-secondary education or training completed in Healthcare administration or business.
• Previous supervisory experience in a similar environment.
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
via LinkedIn
posted_at: 6 days agoschedule_type: Full-timework_from_home: 1
Who We Are Looking For
As a Sales Development Representative, you'll be a key contributor to the WebPT revenue engine by locating and building relationships with clinics who can use WebPT’s portfolio of products. WebPT is looking for an energetic, tech-savvy, and creative individual to join our exceptional sales team. The Sales Development Representative (SDR) is an excellent position for anyone... interested in breaking into the sales field.
What
Who We Are Looking For
As a Sales Development Representative, you'll be a key contributor to the WebPT revenue engine by locating and building relationships with clinics who can use WebPT’s portfolio of products. WebPT is looking for an energetic, tech-savvy, and creative individual to join our exceptional sales team. The Sales Development Representative (SDR) is an excellent position for anyone... interested in breaking into the sales field.
What You’ll Be Doing As A Part of Our Team
• Identify and convert marketing qualified leads (MQLS) into Sales Meetings.
• Work toward achieving monthly and quarterly goals.
• Expertly navigate on the phones to make contact with key decision makers.
• Respond in real time to sign ups from the WebPT website.
• Monitor real time web chat on the WebPT website.
• Follow up with leads via phone and email to schedule meetings between prospects and WebPT sales representative.
• Answer questions and overcome objections regarding WebPT with an end goal of scheduling sales meetings.
• Communicate in a manner that establishes WebPT as an authoritative source and gives the prospect a feel for the brand.
• Establish rapport on the phone and back it up with confident credibility.
• Support marketing efforts by assisting in online, direct mail and other marketing campaigns.
• Reliable and punctual in reporting for work and taking designated breaks.
• Be resourceful, tenacious, and personable.
• Able to handle rejection.
• Competitive in nature.
• Team player mentality.
What You Should Have To Qualify
• At least one year of SDR or equivalent sales experience.
Ideally, You Would Also Have These
• Healthcare sales experience and knowledge
• Experience selling a SaaS product
• Experience using Salesforce
• Bachelor’s degree
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
As a Sales Development Representative, you'll be a key contributor to the WebPT revenue engine by locating and building relationships with clinics who can use WebPT’s portfolio of products. WebPT is looking for an energetic, tech-savvy, and creative individual to join our exceptional sales team. The Sales Development Representative (SDR) is an excellent position for anyone... interested in breaking into the sales field.
What You’ll Be Doing As A Part of Our Team
• Identify and convert marketing qualified leads (MQLS) into Sales Meetings.
• Work toward achieving monthly and quarterly goals.
• Expertly navigate on the phones to make contact with key decision makers.
• Respond in real time to sign ups from the WebPT website.
• Monitor real time web chat on the WebPT website.
• Follow up with leads via phone and email to schedule meetings between prospects and WebPT sales representative.
• Answer questions and overcome objections regarding WebPT with an end goal of scheduling sales meetings.
• Communicate in a manner that establishes WebPT as an authoritative source and gives the prospect a feel for the brand.
• Establish rapport on the phone and back it up with confident credibility.
• Support marketing efforts by assisting in online, direct mail and other marketing campaigns.
• Reliable and punctual in reporting for work and taking designated breaks.
• Be resourceful, tenacious, and personable.
• Able to handle rejection.
• Competitive in nature.
• Team player mentality.
What You Should Have To Qualify
• At least one year of SDR or equivalent sales experience.
Ideally, You Would Also Have These
• Healthcare sales experience and knowledge
• Experience selling a SaaS product
• Experience using Salesforce
• Bachelor’s degree
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
via LinkedIn
posted_at: 11 days agoschedule_type: Full-timework_from_home: 1
Who We Are Looking For
As a Support Specialist 1, you’ll be on the question-and-answer front lines, using your expert knowledge of our software to ensure our customers use WebPT’s product offerings to their full potential. That means learning WebPT products inside and out—and communicating your expertise in ways that cater to a variety of different learning styles. This role requires creativity... and flexibility. At WebPT, we like to hire
Who We Are Looking For
As a Support Specialist 1, you’ll be on the question-and-answer front lines, using your expert knowledge of our software to ensure our customers use WebPT’s product offerings to their full potential. That means learning WebPT products inside and out—and communicating your expertise in ways that cater to a variety of different learning styles. This role requires creativity... and flexibility. At WebPT, we like to hire the most talented team members, then give them the tools to do their jobs.
What You’ll Be Doing As A Part of Our Team
• Serve as the primary point of contact for all Members
• Answer inbound phone calls as primary responsibility, return calls, and follow up on emails
• Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible
• Stay in communication with each Member until you’ve resolved their issue while documenting the progress of the issue throughout
• Escalate issues to the next level of Support when appropriate
• Monitor and track support cases within Salesforce, WebPT’s help desk and customer relationship management (CRM) system
• Provide feedback on, utilize, and contribute to the knowledgebase to facilitate quicker issue resolution
• Organize and prioritize caseload to meet SLAs and identify tickets in need of escalation
• Adhere to all confidentiality and compliance regulations, including HIPAA
• Reliable and punctual in reporting for work and taking designated breaks
What You Should Have To Qualify
• Communicate effectively over the phone and via email
• Be passionate about quality customer service
• Exude confidence
• Ability to navigate multiple web applications simultaneously, and be proficient with online meeting software and web conferencing tools
• Be able to juggle many technical and administrative tasks, all with a sense of urgency, simultaneously and accurately
• Be organized, ahead of schedule, communicative, and accountable
• Be solution driven for positive outcomes
• Two years of experience in a fast-paced call center or customer service environment or combination of degree and experience
• Technical aptitude and proven ability to use web browser, web applications, and other forms of technology
Ideally, You Would Also Have These
• Experience working is a SaaS environment or with a similar EMR platform
• Five years Customer Service experience
• Medical admin or billing experience
• Help desk, troubleshooting, or call center experience
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
As a Support Specialist 1, you’ll be on the question-and-answer front lines, using your expert knowledge of our software to ensure our customers use WebPT’s product offerings to their full potential. That means learning WebPT products inside and out—and communicating your expertise in ways that cater to a variety of different learning styles. This role requires creativity... and flexibility. At WebPT, we like to hire the most talented team members, then give them the tools to do their jobs.
What You’ll Be Doing As A Part of Our Team
• Serve as the primary point of contact for all Members
• Answer inbound phone calls as primary responsibility, return calls, and follow up on emails
• Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible
• Stay in communication with each Member until you’ve resolved their issue while documenting the progress of the issue throughout
• Escalate issues to the next level of Support when appropriate
• Monitor and track support cases within Salesforce, WebPT’s help desk and customer relationship management (CRM) system
• Provide feedback on, utilize, and contribute to the knowledgebase to facilitate quicker issue resolution
• Organize and prioritize caseload to meet SLAs and identify tickets in need of escalation
• Adhere to all confidentiality and compliance regulations, including HIPAA
• Reliable and punctual in reporting for work and taking designated breaks
What You Should Have To Qualify
• Communicate effectively over the phone and via email
• Be passionate about quality customer service
• Exude confidence
• Ability to navigate multiple web applications simultaneously, and be proficient with online meeting software and web conferencing tools
• Be able to juggle many technical and administrative tasks, all with a sense of urgency, simultaneously and accurately
• Be organized, ahead of schedule, communicative, and accountable
• Be solution driven for positive outcomes
• Two years of experience in a fast-paced call center or customer service environment or combination of degree and experience
• Technical aptitude and proven ability to use web browser, web applications, and other forms of technology
Ideally, You Would Also Have These
• Experience working is a SaaS environment or with a similar EMR platform
• Five years Customer Service experience
• Medical admin or billing experience
• Help desk, troubleshooting, or call center experience
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
via LinkedIn
posted_at: 16 days agoschedule_type: Full-timework_from_home: 1
Who We Are Looking For
The Enterprise Data Architect will be a key role, responsible for developing a strategic Data Architecture and solving real problems by delivering data warehouse solutions that meet the needs of the organization and for our members. The architect must work well in a team setting and have excellent organizational, prioritization, communication, and management skills, as... well as, the ability to communicate with our members.
Who We Are Looking For
The Enterprise Data Architect will be a key role, responsible for developing a strategic Data Architecture and solving real problems by delivering data warehouse solutions that meet the needs of the organization and for our members. The architect must work well in a team setting and have excellent organizational, prioritization, communication, and management skills, as... well as, the ability to communicate with our members. The right candidate for this role will bring to the table ideas on how to improve our over member experience and have strategic insight into the capabilities technology can bring to the industry.
The successful candidate will demonstrate accountability, flexibility, and adaptability to handle multiple and changing priorities and be able to successfully collaborate with development teams, technology groups, consultants, and key stakeholders.
What You’ll Be Doing As A Part of Our Team
• The Enterprise Data Architect will serve as the most senior data individual on the team and provide oversight and direction to the overall data engineering and product teams.
• This individual will own our Snowflake data warehouse and architecture and will serve as the key super-user of our Snowflake environment.
• They will be responsible for reviewing the current technologies that drive the WebPT infrastructure and improve the overall effectiveness, stability and delivery of data products across the organization.
• This is a hands-on position and the architect will be able to get in and assist with high priority issues that may require significant data expertise in solving.
• They will do a complete review, develop architectural diagrams and work with the data engineering teams to improve overall operations.
What You Should Have To Qualify
• Be a thought leader and lead a high performing team: A senior point of technical expertise while coaching and motivating team members. Communicates company goals, practices, and values.
• Establish architecture and technical design for data warehouse, ETL and other data integration projects.
• Serve as a Snowflake expert for the entire organization and have deep Snowflake Experience
• Serve as a technical expert and oversight for resources on all data integration projects.
• Oversee mapping of data sources, data migration and lead build of BI analytics data marts for use by BI analysts.
• Participate in architectural reviews and work directly with the VP of Data & Analytics and The VP of Enterprise Architecture to develop high level architectural roadmaps that meet the overall data strategy.
• Help develop the automation of system and application infrastructure and provide technical guidance to infrastructure-as-code efforts.
• Own the data and technical strategy for broad or complex requirements with insightful and forward-looking approaches that go beyond the direct team and solve large open-ended problems.
• Guide efforts applied to identification, enhancement and automation of applications and systems.
• Ensure testing policies and test scripts are integrated into the development of the data products.
• Enhance and mature the Agile software development lifecycle within the team by applying industry best practices and processes.
• Participate in and support initiatives for Business Continuity and Disaster Recovery Planning.
• Serve as key liaison between Engineering, Product, and Enterprise Architecture
• Promote DevOps principles and collaborate with other groups.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Education and/or experience typically obtained through completion of a bachelor's degree in Computer Science
• Ten (10) or more years of professional experience in Data Architecture
• Five or more years of work experience with ETL development
• Familiarity with reporting and BI tools such as Tableau, Logi etc.
• Proficient in using data modeling software
• Advanced Snowflake Data Warehousing experience is a must.
• Cloud technologies, AWS, or similar
• Automated testing, continuous integration, and delivery
• Demonstrated experience with state-of-the-art technology, architecture and design concepts, operating systems, database systems, computer networking, and security.
• Must be able to excel in a fast-paced environment with multiple priorities.
• Work experience that demonstrates a strong sense of ownership, urgency, and drive.
• Ability to envision project goals, product architectural solutions, and focus on details and tasks to ensure successful implementation.
• Ability to work independently and handle multiple deadline-driven projects simultaneously.
Ideally, You Would Also Have These
• SnowPro Certification
• Big Data Platforms
• Database platforms
• Computer language experience (Python, PySpark, Scala and R)
• Monitoring and Alerting systems experience
• Physical Therapy Experience
• Kubernetes experience
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
The Enterprise Data Architect will be a key role, responsible for developing a strategic Data Architecture and solving real problems by delivering data warehouse solutions that meet the needs of the organization and for our members. The architect must work well in a team setting and have excellent organizational, prioritization, communication, and management skills, as... well as, the ability to communicate with our members. The right candidate for this role will bring to the table ideas on how to improve our over member experience and have strategic insight into the capabilities technology can bring to the industry.
The successful candidate will demonstrate accountability, flexibility, and adaptability to handle multiple and changing priorities and be able to successfully collaborate with development teams, technology groups, consultants, and key stakeholders.
What You’ll Be Doing As A Part of Our Team
• The Enterprise Data Architect will serve as the most senior data individual on the team and provide oversight and direction to the overall data engineering and product teams.
• This individual will own our Snowflake data warehouse and architecture and will serve as the key super-user of our Snowflake environment.
• They will be responsible for reviewing the current technologies that drive the WebPT infrastructure and improve the overall effectiveness, stability and delivery of data products across the organization.
• This is a hands-on position and the architect will be able to get in and assist with high priority issues that may require significant data expertise in solving.
• They will do a complete review, develop architectural diagrams and work with the data engineering teams to improve overall operations.
What You Should Have To Qualify
• Be a thought leader and lead a high performing team: A senior point of technical expertise while coaching and motivating team members. Communicates company goals, practices, and values.
• Establish architecture and technical design for data warehouse, ETL and other data integration projects.
• Serve as a Snowflake expert for the entire organization and have deep Snowflake Experience
• Serve as a technical expert and oversight for resources on all data integration projects.
• Oversee mapping of data sources, data migration and lead build of BI analytics data marts for use by BI analysts.
• Participate in architectural reviews and work directly with the VP of Data & Analytics and The VP of Enterprise Architecture to develop high level architectural roadmaps that meet the overall data strategy.
• Help develop the automation of system and application infrastructure and provide technical guidance to infrastructure-as-code efforts.
• Own the data and technical strategy for broad or complex requirements with insightful and forward-looking approaches that go beyond the direct team and solve large open-ended problems.
• Guide efforts applied to identification, enhancement and automation of applications and systems.
• Ensure testing policies and test scripts are integrated into the development of the data products.
• Enhance and mature the Agile software development lifecycle within the team by applying industry best practices and processes.
• Participate in and support initiatives for Business Continuity and Disaster Recovery Planning.
• Serve as key liaison between Engineering, Product, and Enterprise Architecture
• Promote DevOps principles and collaborate with other groups.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Education and/or experience typically obtained through completion of a bachelor's degree in Computer Science
• Ten (10) or more years of professional experience in Data Architecture
• Five or more years of work experience with ETL development
• Familiarity with reporting and BI tools such as Tableau, Logi etc.
• Proficient in using data modeling software
• Advanced Snowflake Data Warehousing experience is a must.
• Cloud technologies, AWS, or similar
• Automated testing, continuous integration, and delivery
• Demonstrated experience with state-of-the-art technology, architecture and design concepts, operating systems, database systems, computer networking, and security.
• Must be able to excel in a fast-paced environment with multiple priorities.
• Work experience that demonstrates a strong sense of ownership, urgency, and drive.
• Ability to envision project goals, product architectural solutions, and focus on details and tasks to ensure successful implementation.
• Ability to work independently and handle multiple deadline-driven projects simultaneously.
Ideally, You Would Also Have These
• SnowPro Certification
• Big Data Platforms
• Database platforms
• Computer language experience (Python, PySpark, Scala and R)
• Monitoring and Alerting systems experience
• Physical Therapy Experience
• Kubernetes experience
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
via LinkedIn
posted_at: 11 days agoschedule_type: Full-timework_from_home: 1
The WebPT Accounts Receivable (AR) Specialist will be responsible for the follow up efforts for claim payment. The ideal candidate is able to analyze accounts regularly to identify collection opportunities and resolve billing issues. This includes managing insurance outstanding balances.
What You’ll Be Doing As A Part of Our Team...
• Be an advocate for our Members by completing monitoring and resolving claim denials and/or low insurance payments.
•
The WebPT Accounts Receivable (AR) Specialist will be responsible for the follow up efforts for claim payment. The ideal candidate is able to analyze accounts regularly to identify collection opportunities and resolve billing issues. This includes managing insurance outstanding balances.
What You’ll Be Doing As A Part of Our Team...
• Be an advocate for our Members by completing monitoring and resolving claim denials and/or low insurance payments.
• Work the aging accounts and collect pending receivable payments from insurance companies.
• Prioritize and effectively communicate.
• Work with the team to achieve and maintain key AR benchmarks.
• Meet Productivity Goals.
• Regularly review accounts and prepare information for the collection agency, correcting and resubmitting claims to third-party payers when necessary.
• Check each insurance payment for accuracy, including contract-discount compliance.
• Review patient bills for accuracy and obtain missing information before identifying and billing secondary and tertiary insurances.
• Call insurance companies to settle payment discrepancies or investigate unpaid claims within the standard billing cycle timeframe.
• Research and resolve accounts.
• Provide additional education back to team members on Member specifics or payer guidelines.
• Adhere to all HIPAA guidelines and regulations keeping all of the data in our system safe and secure.
• Reliable and punctual in reporting for work and taking designated breaks.
What You Should Have To Qualify
• Making decisions, problem solving, and a knack for finding solutions are key in this role.
• Ability to resolve payment issues and effectively follow up with insurance companies.
• Knowledge of insurance guidelines, especially those associated with Medicare and Medicaid as well as ICD-10 and CPT codes.
• Maintain focus with interruptions.
• Critical and analytical thinking skills to help resolve billing issues and collect payments.
• Top-notch memory and confidentiality in all situations.
• Be passionate about quality customer service.
• Be able to perform in all forms of communication (i.e., phone and email). You’ll be interacting with insurance companies and patients regarding accounts, past due balances, unpaid claims, and other billing-related items. Strong communication skills are a must.
• Be fluent in billing language and comfortable with AR software.
• Meet weekly metrics by working the required number of accounts per day, which includes working denials, sending appeals, communication with our members and patients.
• Two years of experience in full-cycle medical billing or schooling.
• Three years of customer service experience.
• Healthcare compliance and terminology knowledge.
Ideally, You Would Also Have These
• Experience in physical therapy billing a plus but not required. Other areas of billing, such as orthopedics, chiropractic, or any specialty medicine.
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
What You’ll Be Doing As A Part of Our Team...
• Be an advocate for our Members by completing monitoring and resolving claim denials and/or low insurance payments.
• Work the aging accounts and collect pending receivable payments from insurance companies.
• Prioritize and effectively communicate.
• Work with the team to achieve and maintain key AR benchmarks.
• Meet Productivity Goals.
• Regularly review accounts and prepare information for the collection agency, correcting and resubmitting claims to third-party payers when necessary.
• Check each insurance payment for accuracy, including contract-discount compliance.
• Review patient bills for accuracy and obtain missing information before identifying and billing secondary and tertiary insurances.
• Call insurance companies to settle payment discrepancies or investigate unpaid claims within the standard billing cycle timeframe.
• Research and resolve accounts.
• Provide additional education back to team members on Member specifics or payer guidelines.
• Adhere to all HIPAA guidelines and regulations keeping all of the data in our system safe and secure.
• Reliable and punctual in reporting for work and taking designated breaks.
What You Should Have To Qualify
• Making decisions, problem solving, and a knack for finding solutions are key in this role.
• Ability to resolve payment issues and effectively follow up with insurance companies.
• Knowledge of insurance guidelines, especially those associated with Medicare and Medicaid as well as ICD-10 and CPT codes.
• Maintain focus with interruptions.
• Critical and analytical thinking skills to help resolve billing issues and collect payments.
• Top-notch memory and confidentiality in all situations.
• Be passionate about quality customer service.
• Be able to perform in all forms of communication (i.e., phone and email). You’ll be interacting with insurance companies and patients regarding accounts, past due balances, unpaid claims, and other billing-related items. Strong communication skills are a must.
• Be fluent in billing language and comfortable with AR software.
• Meet weekly metrics by working the required number of accounts per day, which includes working denials, sending appeals, communication with our members and patients.
• Two years of experience in full-cycle medical billing or schooling.
• Three years of customer service experience.
• Healthcare compliance and terminology knowledge.
Ideally, You Would Also Have These
• Experience in physical therapy billing a plus but not required. Other areas of billing, such as orthopedics, chiropractic, or any specialty medicine.
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
via LinkedIn
posted_at: 11 days agoschedule_type: Full-timework_from_home: 1
Who We Are Looking For
The Software Development Manager is responsible for managing software delivery teams and projects...
What You’ll Be Doing As A Part of Our Team
• Facilitate the strategic decisions about technology, definition, implementation and releasable deliverables for projects and initiatives.
• Provide performance reviews and help coach software development team members.
• Facilitate, along with Team Leads, to analyze and challenge
Who We Are Looking For
The Software Development Manager is responsible for managing software delivery teams and projects...
What You’ll Be Doing As A Part of Our Team
• Facilitate the strategic decisions about technology, definition, implementation and releasable deliverables for projects and initiatives.
• Provide performance reviews and help coach software development team members.
• Facilitate, along with Team Leads, to analyze and challenge product requirements and feature functionality against product technology capabilities in order to discover, plan and mitigate project risk.
• Participate with Team Leads to be a subject matter expert on the product and technology, to be used in planning projects.
• Ensure features that span internal and offshore teams are well coordinated.
• Coach WebPT engineering best practices, development standards, and team norms to improve productivity, velocity, predictability and quality while retaining an entrepreneurial and collaborative culture.
• Improve the Agile/Scrum, planning and estimating processes with Team Leads and ScrumMasters to ensure deadlines are met and high quality releases are delivered.
• Manage software development related relationships across the organization to manage expectations and making sure everyone understands solutions to problems and goals of initiatives and the department.
• Manage all facets of the SDLC in collaboration with Team Leads and ScrumMasters, including project planning, architecture, software development and delivery.
• Establish and sustain a culture of innovation, accountability, and collaboration.
• Team building and mentoring.
• Planning and Estimating.
• Team Alignment and Collaboration.
• Optimizing SDLC Team Operations and Execution.
• Project Management.
• Process Improvement.
• Project Plan Development and Status Reporting.
• Software Development Lifecycles and Methodologies.
• Vendor Management and Offshore Strategies.
• Reliable and punctual in reporting for work and taking designated breaks.
What You Should Have To Qualify
• 4 years of related software leadership experience.
• Prior work with SaaS applications.
Ideally, You Would Also Have These
• Bachelor's Degree.
• Experience in Agile, Lean, Scrum.
• Knowledge of open source technologies as well as commercial technologies.
• Experience with microservice architecture.
• Experience with cloud hosting solutions, such as AWS.
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
The Software Development Manager is responsible for managing software delivery teams and projects...
What You’ll Be Doing As A Part of Our Team
• Facilitate the strategic decisions about technology, definition, implementation and releasable deliverables for projects and initiatives.
• Provide performance reviews and help coach software development team members.
• Facilitate, along with Team Leads, to analyze and challenge product requirements and feature functionality against product technology capabilities in order to discover, plan and mitigate project risk.
• Participate with Team Leads to be a subject matter expert on the product and technology, to be used in planning projects.
• Ensure features that span internal and offshore teams are well coordinated.
• Coach WebPT engineering best practices, development standards, and team norms to improve productivity, velocity, predictability and quality while retaining an entrepreneurial and collaborative culture.
• Improve the Agile/Scrum, planning and estimating processes with Team Leads and ScrumMasters to ensure deadlines are met and high quality releases are delivered.
• Manage software development related relationships across the organization to manage expectations and making sure everyone understands solutions to problems and goals of initiatives and the department.
• Manage all facets of the SDLC in collaboration with Team Leads and ScrumMasters, including project planning, architecture, software development and delivery.
• Establish and sustain a culture of innovation, accountability, and collaboration.
• Team building and mentoring.
• Planning and Estimating.
• Team Alignment and Collaboration.
• Optimizing SDLC Team Operations and Execution.
• Project Management.
• Process Improvement.
• Project Plan Development and Status Reporting.
• Software Development Lifecycles and Methodologies.
• Vendor Management and Offshore Strategies.
• Reliable and punctual in reporting for work and taking designated breaks.
What You Should Have To Qualify
• 4 years of related software leadership experience.
• Prior work with SaaS applications.
Ideally, You Would Also Have These
• Bachelor's Degree.
• Experience in Agile, Lean, Scrum.
• Knowledge of open source technologies as well as commercial technologies.
• Experience with microservice architecture.
• Experience with cloud hosting solutions, such as AWS.
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
via LinkedIn
posted_at: 11 days agoschedule_type: Full-timework_from_home: 1
Who We Are Looking For
As the Member Support Manager you’ll be responsible for leading and managing a team of talented technical support representatives.. You’ll lead the hiring process, and you’ll assist with policy communication, coaching, and grievances. You’ll respond to day-to-day needs while proactively working on process improvement...
What You’ll Be Doing As A Part of Our Team
• Build, lead, coach and mentor a team of remote
Who We Are Looking For
As the Member Support Manager you’ll be responsible for leading and managing a team of talented technical support representatives.. You’ll lead the hiring process, and you’ll assist with policy communication, coaching, and grievances. You’ll respond to day-to-day needs while proactively working on process improvement...
What You’ll Be Doing As A Part of Our Team
• Build, lead, coach and mentor a team of remote technical support phone representatives to deliver an outstanding member experience
• Directly manage support team supervisors conducting weekly 1on1s, regular performance reviews and provide guidance on personnel issues they encounter on their teams
• Collaborate with other Support team managers to determine goals and objectives for support metrics
• Identify, lead, and participate in projects that are in direct alignment with Company goals and initiatives
• Continually assess the team workload, balance team resources and build schedules.
• Collect, validate, and analyze data on performance metrics, customer support, and quality assurance
• Work with team trainer to coordinate department trainings
• Ensure Knowledge Centered Service process is being followed and monitored
• Forecast headcount and staffing levels; work with internal recruiter for job postings and hiring.
• Write and facilitate performance reviews
• Research and follow up on account or service problems to identify and solve root cause
• Handle service escalations as required
• Work with Tier 2 to reduce technical escalations and improve first call resolution
• Reliable and punctual in reporting for work and taking designated breaks.
What You Should Have To Qualify
• Demonstrate strong analytical and problem solving skills.
• Detail-oriented with an ability to prioritize and meet aggressive goals
• Be a natural-born educator. Knowledge is power, and we’re all about empowerment.
• Problem-solve like a boss. We’re looking for someone with a head for making decisions and a knack for finding solutions.
• Be passionate about quality customer service. You love helping people, and you constantly strive to create raving fans by delivering excellent internal and external service.
• Wear a thick skin. You’ll have some tough conversations with Members, but even when things get heated, you’ve got to keep your head about you so you can respond effectively.
• Remain cool under pressure. Things can get pretty hectic at times, so we want to make sure you keep calm and carry on through even the most stressful of circumstances.
• Five years technical support experience
• Three years’ experience in a management role
• Experience leading other leaders
• Strong leadership skills with a passion for mentoring and coaching
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize and manage time effectively
• Strong phone contact handling skills and active listening
• Knowledge and use of CRM systems
• Bachelor’s degree or equivalent work experience
Ideally, You Would Also Have These
• Salesforce experience
• Experience managing teams in multiple locations
• Advanced reporting skills (Excel or CRM)
• Experience with Knowledge Centered Service (KCS)
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
As the Member Support Manager you’ll be responsible for leading and managing a team of talented technical support representatives.. You’ll lead the hiring process, and you’ll assist with policy communication, coaching, and grievances. You’ll respond to day-to-day needs while proactively working on process improvement...
What You’ll Be Doing As A Part of Our Team
• Build, lead, coach and mentor a team of remote technical support phone representatives to deliver an outstanding member experience
• Directly manage support team supervisors conducting weekly 1on1s, regular performance reviews and provide guidance on personnel issues they encounter on their teams
• Collaborate with other Support team managers to determine goals and objectives for support metrics
• Identify, lead, and participate in projects that are in direct alignment with Company goals and initiatives
• Continually assess the team workload, balance team resources and build schedules.
• Collect, validate, and analyze data on performance metrics, customer support, and quality assurance
• Work with team trainer to coordinate department trainings
• Ensure Knowledge Centered Service process is being followed and monitored
• Forecast headcount and staffing levels; work with internal recruiter for job postings and hiring.
• Write and facilitate performance reviews
• Research and follow up on account or service problems to identify and solve root cause
• Handle service escalations as required
• Work with Tier 2 to reduce technical escalations and improve first call resolution
• Reliable and punctual in reporting for work and taking designated breaks.
What You Should Have To Qualify
• Demonstrate strong analytical and problem solving skills.
• Detail-oriented with an ability to prioritize and meet aggressive goals
• Be a natural-born educator. Knowledge is power, and we’re all about empowerment.
• Problem-solve like a boss. We’re looking for someone with a head for making decisions and a knack for finding solutions.
• Be passionate about quality customer service. You love helping people, and you constantly strive to create raving fans by delivering excellent internal and external service.
• Wear a thick skin. You’ll have some tough conversations with Members, but even when things get heated, you’ve got to keep your head about you so you can respond effectively.
• Remain cool under pressure. Things can get pretty hectic at times, so we want to make sure you keep calm and carry on through even the most stressful of circumstances.
• Five years technical support experience
• Three years’ experience in a management role
• Experience leading other leaders
• Strong leadership skills with a passion for mentoring and coaching
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize and manage time effectively
• Strong phone contact handling skills and active listening
• Knowledge and use of CRM systems
• Bachelor’s degree or equivalent work experience
Ideally, You Would Also Have These
• Salesforce experience
• Experience managing teams in multiple locations
• Advanced reporting skills (Excel or CRM)
• Experience with Knowledge Centered Service (KCS)
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
via LinkedIn
posted_at: 12 days agoschedule_type: Full-timework_from_home: 1
Come join our talent pool at WebPT where we are always looking for Sales Experts!
Do you want to grow your sales career into an exciting and lucrative one...
Come join our sales talent pool at WebPT where we are always looking for Sales Experts! With a multi-step SDR to Sales Rep path in place, we are rooting for you to succeed like many others! Joining this talent pool will give you the opportunity to express your interest in joining our team prior
Come join our talent pool at WebPT where we are always looking for Sales Experts!
Do you want to grow your sales career into an exciting and lucrative one...
Come join our sales talent pool at WebPT where we are always looking for Sales Experts! With a multi-step SDR to Sales Rep path in place, we are rooting for you to succeed like many others! Joining this talent pool will give you the opportunity to express your interest in joining our team prior to an opening becoming available!
At WebPT we win lots of awards for culture and best places to work. But the unseen is the focus we place on your career progression and getting you to where you want to be. We're not looking for someone who wants a sales job; we're looking for someone who wants to build their sales career!
With generous monthly incentives we have been able to keep work/life balance as a priority. Such things as vacations, new technology, and cash incentives could be right around the corner for you.
People stay at WebPT because we're a high flying, exciting, fun team where you can build a career and be part of something bigger than yourself. Sound good? Then you're in the right place!
Responsibilities
• Identify and convert sales qualified leads (SQLs) into 10 minute consultation calls.
• Work toward achieving monthly and yearly goals.
• Expertly navigate on the phones to make contact with key decision makers.
• Respond in real time to sign-ups from the WebPT website.
• Follow up with leads via phone and email to schedule meetings between Members and WebPT sales people.
• Answer questions and overcome objections regarding WebPT with an end goal of scheduling the consultation call.
• Establish rapport on the phone and back it up with confident credibility.
• Support marketing efforts by assisting in online, direct mail and other marketing campaigns.
• Reliable and punctual in reporting for work and taking designated breaks.
Abilities And Knowledge
• Desire to learn and grow.
• Be resourceful, tenacious, and personable.
• Self motivating and competitive in nature.
• Team player mentality.
Education And Experience
Required:
• One year of SDR or equivalent sales experience.
Preferred:
• Healthcare sales experience and knowledge
• Experience selling a SaaS product
• Experience using Salesforce.
• Bachelor’s degree
Attendance and Punctuality
Being punctual, reliable and consistent is key to WebPT’s success. To function at a high level, you are expected to be reliable and punctual for work and take designated breaks as set by your leader.
Working Conditions
WebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will not be exposed to weather conditions, and the noise level is usually moderate.
Work Environment
Remote positions require a HIPAA compliant environment. Your work environment must be accessible to a consistent and adequate internet connection per WebPT guidelines. A controlled and dedicated work space will be necessary to be successful.
Physical Requirements
WebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally need to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; or taste or smell. The employee must occasionally lift and/or move up to 25 pounds. This job requires specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EEO Statement
WebPT, Inc. provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law Show more details...
Do you want to grow your sales career into an exciting and lucrative one...
Come join our sales talent pool at WebPT where we are always looking for Sales Experts! With a multi-step SDR to Sales Rep path in place, we are rooting for you to succeed like many others! Joining this talent pool will give you the opportunity to express your interest in joining our team prior to an opening becoming available!
At WebPT we win lots of awards for culture and best places to work. But the unseen is the focus we place on your career progression and getting you to where you want to be. We're not looking for someone who wants a sales job; we're looking for someone who wants to build their sales career!
With generous monthly incentives we have been able to keep work/life balance as a priority. Such things as vacations, new technology, and cash incentives could be right around the corner for you.
People stay at WebPT because we're a high flying, exciting, fun team where you can build a career and be part of something bigger than yourself. Sound good? Then you're in the right place!
Responsibilities
• Identify and convert sales qualified leads (SQLs) into 10 minute consultation calls.
• Work toward achieving monthly and yearly goals.
• Expertly navigate on the phones to make contact with key decision makers.
• Respond in real time to sign-ups from the WebPT website.
• Follow up with leads via phone and email to schedule meetings between Members and WebPT sales people.
• Answer questions and overcome objections regarding WebPT with an end goal of scheduling the consultation call.
• Establish rapport on the phone and back it up with confident credibility.
• Support marketing efforts by assisting in online, direct mail and other marketing campaigns.
• Reliable and punctual in reporting for work and taking designated breaks.
Abilities And Knowledge
• Desire to learn and grow.
• Be resourceful, tenacious, and personable.
• Self motivating and competitive in nature.
• Team player mentality.
Education And Experience
Required:
• One year of SDR or equivalent sales experience.
Preferred:
• Healthcare sales experience and knowledge
• Experience selling a SaaS product
• Experience using Salesforce.
• Bachelor’s degree
Attendance and Punctuality
Being punctual, reliable and consistent is key to WebPT’s success. To function at a high level, you are expected to be reliable and punctual for work and take designated breaks as set by your leader.
Working Conditions
WebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will not be exposed to weather conditions, and the noise level is usually moderate.
Work Environment
Remote positions require a HIPAA compliant environment. Your work environment must be accessible to a consistent and adequate internet connection per WebPT guidelines. A controlled and dedicated work space will be necessary to be successful.
Physical Requirements
WebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally need to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; or taste or smell. The employee must occasionally lift and/or move up to 25 pounds. This job requires specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EEO Statement
WebPT, Inc. provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law Show more details...
via LinkedIn
posted_at: 19 days agoschedule_type: Full-timework_from_home: 1
Who We Are Looking For
As the Payment Posting Specialist, you’ll be responsible for the full scope of cash posting. The ideal candidate has strong attention to detail and works with a sense of urgency when it comes to posting in high volume batches...
What You’ll Be Doing As A Part of Our Team
• Post large payment batches for customer clinics
• Manage high-volume patient and insurance account receivables
• Review patient accounts for accuracy,
Who We Are Looking For
As the Payment Posting Specialist, you’ll be responsible for the full scope of cash posting. The ideal candidate has strong attention to detail and works with a sense of urgency when it comes to posting in high volume batches...
What You’ll Be Doing As A Part of Our Team
• Post large payment batches for customer clinics
• Manage high-volume patient and insurance account receivables
• Review patient accounts for accuracy, making corrections when necessary
• Follow all insurance payment posting procedures for electronic and manual processing, including researching and posting take backs, refunds, and forward balances.
• Review and interpret insurance carrier explanation of benefits (EOB) to post appropriate payment and denial codes.
• Reliable and punctual in reporting for work and taking designated breaks.
What You Should Have To Qualify
• Understand the ins and outs of medical billing, payment and cash posting, and medical reimbursements.
• Ability to read an EOB with denial code review.
• Be organized, ahead of schedule, communicative, and accountable.
• Work well in difficult situations.
• Impeccable communication skills.
• Two years of experience posting large batches of payments.
• Two years of experience supporting small-to mid-sized practices.
Ideally, You Would Also Have These
• Knowledge of ICD-10 and CPT codes.
• Knowledge of insurance guidelines—especially Medicare and Medicaid.
• Experience posting for physical therapy clinics.
• Knowledge with EOB (Explanation of benefits) and posting experience.
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
As the Payment Posting Specialist, you’ll be responsible for the full scope of cash posting. The ideal candidate has strong attention to detail and works with a sense of urgency when it comes to posting in high volume batches...
What You’ll Be Doing As A Part of Our Team
• Post large payment batches for customer clinics
• Manage high-volume patient and insurance account receivables
• Review patient accounts for accuracy, making corrections when necessary
• Follow all insurance payment posting procedures for electronic and manual processing, including researching and posting take backs, refunds, and forward balances.
• Review and interpret insurance carrier explanation of benefits (EOB) to post appropriate payment and denial codes.
• Reliable and punctual in reporting for work and taking designated breaks.
What You Should Have To Qualify
• Understand the ins and outs of medical billing, payment and cash posting, and medical reimbursements.
• Ability to read an EOB with denial code review.
• Be organized, ahead of schedule, communicative, and accountable.
• Work well in difficult situations.
• Impeccable communication skills.
• Two years of experience posting large batches of payments.
• Two years of experience supporting small-to mid-sized practices.
Ideally, You Would Also Have These
• Knowledge of ICD-10 and CPT codes.
• Knowledge of insurance guidelines—especially Medicare and Medicaid.
• Experience posting for physical therapy clinics.
• Knowledge with EOB (Explanation of benefits) and posting experience.
Culture is at our Core
• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance Show more details...
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