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Most recent job postings at windstarcruises
via Xanterra Careers Home
posted_at: 10 days agoschedule_type: Full-time
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and other sources as assigned. Customer Service Representatives assist our Travel Advisors and Guests with existing reservations effectively with focus on appropriate service, efficiency, accuracy and completeness. Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
This is a remote work environment with a base hourly wage plus incentive, work within the comfort of your own home!
• We work in an INBOUND call center environment.
• We are surrently seeking to fill open shifts for weekends and evenings.
• This position is CUSTOMER SERVICE ORIENTED– this is not a sales focused role. (Although some sales calls will be handled, creating an opportunity for extra commission!)
• Windstar will provide all the equipment you will need!
• You must have access to a hard wired internet connection
• Please note: Although we work remotely, it is not a suitable replacement for dependent care.
See what our team members have to say about this great opportunity!
- "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"
- "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
- "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
Full-time positions available to work remotely as long as you live in one of these states:
AR, AZ, CO, FL, LA, MN, TX, and WA.
Windstar Cruises is an Equal Opportunity Employer
Responsibilities
• Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracy.
• Process reservations, revisions, cancellations, booking notes and all aspects of the bookings using reservation system.
• Apply company policy effectively to bookings.
• Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
• Act as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contacts.
• Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
• Perform sales call backup to Reservations in peak calls time, as directed by management.
• Adhere to company policy and procedure.
• Demonstrate a strong functional knowledge of the Windstar product.
• Advise supervisor of all problems and recommended resolution in a timely manner.
• Assist Guest’s or Travel advisors in troubleshooting on MyWindstar or related external Windstar Systems.
• Other duties as assigned by management.
Qualifications
• Cruise or tour operations / reservations experience preferred but not required.
• Previous customer service experience preferred.
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing manner.
• Capability to organize and manage multiple tasks simultaneously.
• Self-starter with excellent task management skills
• A basic understanding in all Microsoft Office programs Show more details...
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and other sources as assigned. Customer Service Representatives assist our Travel Advisors and Guests with existing reservations effectively with focus on appropriate service, efficiency, accuracy and completeness. Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
This is a remote work environment with a base hourly wage plus incentive, work within the comfort of your own home!
• We work in an INBOUND call center environment.
• We are surrently seeking to fill open shifts for weekends and evenings.
• This position is CUSTOMER SERVICE ORIENTED– this is not a sales focused role. (Although some sales calls will be handled, creating an opportunity for extra commission!)
• Windstar will provide all the equipment you will need!
• You must have access to a hard wired internet connection
• Please note: Although we work remotely, it is not a suitable replacement for dependent care.
See what our team members have to say about this great opportunity!
- "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"
- "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
- "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
Full-time positions available to work remotely as long as you live in one of these states:
AR, AZ, CO, FL, LA, MN, TX, and WA.
Windstar Cruises is an Equal Opportunity Employer
Responsibilities
• Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracy.
• Process reservations, revisions, cancellations, booking notes and all aspects of the bookings using reservation system.
• Apply company policy effectively to bookings.
• Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
• Act as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contacts.
• Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
• Perform sales call backup to Reservations in peak calls time, as directed by management.
• Adhere to company policy and procedure.
• Demonstrate a strong functional knowledge of the Windstar product.
• Advise supervisor of all problems and recommended resolution in a timely manner.
• Assist Guest’s or Travel advisors in troubleshooting on MyWindstar or related external Windstar Systems.
• Other duties as assigned by management.
Qualifications
• Cruise or tour operations / reservations experience preferred but not required.
• Previous customer service experience preferred.
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing manner.
• Capability to organize and manage multiple tasks simultaneously.
• Self-starter with excellent task management skills
• A basic understanding in all Microsoft Office programs Show more details...
via ZipRecruiter
posted_at: 14 hours agoschedule_type: Full-timework_from_home: 1
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and other sources as assigned. Customer Service Representatives assist our Travel Advisors and Guests with existing reservations effectively with focus on appropriate service, efficiency, accuracy and completeness. Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
This is a remote work environment with a base wage plus incentive, work within the comfort of your own home!
• We work in an INBOUND call center environment.
• We are surrently seeking to fill open shifts for weekends and evenings.
• This position is CUSTOMER SERVICE ORIENTED– this is not a sales focused role. (Although some sales calls will be handled, creating an opportunity for extra commission!)
• Windstar will provide all the equipment you will need!
• You must have access to a hard wired internet connection
• Please note: Although we work remotely, it is not a suitable replacement for dependent care.
See what our team members have to say about this great opportunity!
- "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"
- "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
- "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
Full-time positions available to work remotely as long as you live in one of these states:
AR, AZ, CO, FL, LA, MN, TX, and WA.
Windstar Cruises is an Equal Opportunity Employer
Responsibilities
• Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracy.
• Process reservations, revisions, cancellations, booking notes and all aspects of the bookings using reservation system.
• Apply company policy effectively to bookings.
• Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
• Act as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contacts.
• Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
• Perform sales call backup to Reservations in peak calls time, as directed by management.
• Adhere to company policy and procedure.
• Demonstrate a strong functional knowledge of the Windstar product.
• Advise supervisor of all problems and recommended resolution in a timely manner.
• Assist Guest’s or Travel advisors in troubleshooting on MyWindstar or related external Windstar Systems.
• Other duties as assigned by management.
Qualifications
• Cruise or tour operations / reservations experience preferred but not required.
• Previous customer service experience preferred.
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing manner.
• Capability to organize and manage multiple tasks simultaneously.
• Self-starter with excellent task management skills
• A basic understanding in all Microsoft Office programs Show more details...
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and other sources as assigned. Customer Service Representatives assist our Travel Advisors and Guests with existing reservations effectively with focus on appropriate service, efficiency, accuracy and completeness. Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
This is a remote work environment with a base wage plus incentive, work within the comfort of your own home!
• We work in an INBOUND call center environment.
• We are surrently seeking to fill open shifts for weekends and evenings.
• This position is CUSTOMER SERVICE ORIENTED– this is not a sales focused role. (Although some sales calls will be handled, creating an opportunity for extra commission!)
• Windstar will provide all the equipment you will need!
• You must have access to a hard wired internet connection
• Please note: Although we work remotely, it is not a suitable replacement for dependent care.
See what our team members have to say about this great opportunity!
- "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"
- "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
- "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
Full-time positions available to work remotely as long as you live in one of these states:
AR, AZ, CO, FL, LA, MN, TX, and WA.
Windstar Cruises is an Equal Opportunity Employer
Responsibilities
• Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracy.
• Process reservations, revisions, cancellations, booking notes and all aspects of the bookings using reservation system.
• Apply company policy effectively to bookings.
• Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
• Act as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contacts.
• Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
• Perform sales call backup to Reservations in peak calls time, as directed by management.
• Adhere to company policy and procedure.
• Demonstrate a strong functional knowledge of the Windstar product.
• Advise supervisor of all problems and recommended resolution in a timely manner.
• Assist Guest’s or Travel advisors in troubleshooting on MyWindstar or related external Windstar Systems.
• Other duties as assigned by management.
Qualifications
• Cruise or tour operations / reservations experience preferred but not required.
• Previous customer service experience preferred.
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing manner.
• Capability to organize and manage multiple tasks simultaneously.
• Self-starter with excellent task management skills
• A basic understanding in all Microsoft Office programs Show more details...
via Xanterra
posted_at: 10 days agoschedule_type: Full-time
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
The Vacation Planner is a REMOTE position responsible for selling and servicing Windstar Cruises and products through reservations channels within our call center/contact center environment, including Inbound and Outbound Calls, Email, Lead generation contacts and other sources as assigned. These Sales Agents effectively provide booking services to Travel Agents and Guests, offering them excellent service in a timely way, with appropriate sales techniques to close sales to achieve company sales goals. As a dedicated Customer Service Agent for our call center, we provide Travel Agent and Guests with useful information and tips to understand and select a Windstar product to fit their needs. Sales Agents provide prompt service, assuring calls are answered and serviced effectively with focus on appropriate efficiency. Process bookings completely and accurately with a high degree of consistency, avoiding booking errors and/or incomplete records. Manage booking progression from selling, option, confirmation to sailing or cancellation. Our Customer Service Representitives provide appropriate service and sales closure balance to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
This is a remote sales environment with a base hourly wage and an uncapped incentive and earnings paid monthly with potential to double, triple or more the hourly wage within the comfort of your own home!
See what our team members have to say about this great opportunity!
- "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"
- "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
- "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
Full-time positions available to work remotely as long as you live in one of these states:
AR, AZ, CO, FL, LA, TX and WA.
Windstar Cruises is an Equal Opportunity Employer
Responsibilities
• Work from home in a remote call center enviroment to sell cruises, packages, air, transfers, hotels and shore excursions effectively.
• As a customer service representitive of Windstar provide appropriate advices, service, recommendations to support service and sales objectives.
• Process reservations, revisions and cancellations using reservation system, accurately.
• Demonstrate a strong functional customer service knowledge of the Windstar product and services.
• Monitor bookings from option period through follow-up on payment requirements.
• Complete and process required accounting paperwork and other booking requirements following procedures and policies accurately.
• Adhere to company policy and procedures, including call center and booking processing standards.
• Advise Lead/Supervisor of all problems in a timely manner, with details of history.
• Organize responsibilities to ensure completion and compliance with standards.
• Provide management with proactive input and contribute to regularly scheduled meetings with management to help improve our reservations and service processes as well as working environment.
• Perform other duties and assignments effectively as assigned by management.
Qualifications
• A minimum of one (1) year of sales experience, with high level service attributes.
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence.
• Present information in a positive and convincing manner.
• Strong belief in personalized, effective customer service.
• Must demonstrate an enthusiastic and professional approach to all responsibilities.
• Able to handle multiple tasks within the contact center environment simultaneously.
• Willing to accept and act responsibly with compliance of policy and procedure.
• Must be punctual and flexible. Reception of calls in the Call center start when shifts begin. Rotating shifts start at 6:00am and end at 6:00pm PT (subject to change). Weekend shifts are also rotated Show more details...
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
The Vacation Planner is a REMOTE position responsible for selling and servicing Windstar Cruises and products through reservations channels within our call center/contact center environment, including Inbound and Outbound Calls, Email, Lead generation contacts and other sources as assigned. These Sales Agents effectively provide booking services to Travel Agents and Guests, offering them excellent service in a timely way, with appropriate sales techniques to close sales to achieve company sales goals. As a dedicated Customer Service Agent for our call center, we provide Travel Agent and Guests with useful information and tips to understand and select a Windstar product to fit their needs. Sales Agents provide prompt service, assuring calls are answered and serviced effectively with focus on appropriate efficiency. Process bookings completely and accurately with a high degree of consistency, avoiding booking errors and/or incomplete records. Manage booking progression from selling, option, confirmation to sailing or cancellation. Our Customer Service Representitives provide appropriate service and sales closure balance to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
This is a remote sales environment with a base hourly wage and an uncapped incentive and earnings paid monthly with potential to double, triple or more the hourly wage within the comfort of your own home!
See what our team members have to say about this great opportunity!
- "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"
- "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
- "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
Full-time positions available to work remotely as long as you live in one of these states:
AR, AZ, CO, FL, LA, TX and WA.
Windstar Cruises is an Equal Opportunity Employer
Responsibilities
• Work from home in a remote call center enviroment to sell cruises, packages, air, transfers, hotels and shore excursions effectively.
• As a customer service representitive of Windstar provide appropriate advices, service, recommendations to support service and sales objectives.
• Process reservations, revisions and cancellations using reservation system, accurately.
• Demonstrate a strong functional customer service knowledge of the Windstar product and services.
• Monitor bookings from option period through follow-up on payment requirements.
• Complete and process required accounting paperwork and other booking requirements following procedures and policies accurately.
• Adhere to company policy and procedures, including call center and booking processing standards.
• Advise Lead/Supervisor of all problems in a timely manner, with details of history.
• Organize responsibilities to ensure completion and compliance with standards.
• Provide management with proactive input and contribute to regularly scheduled meetings with management to help improve our reservations and service processes as well as working environment.
• Perform other duties and assignments effectively as assigned by management.
Qualifications
• A minimum of one (1) year of sales experience, with high level service attributes.
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence.
• Present information in a positive and convincing manner.
• Strong belief in personalized, effective customer service.
• Must demonstrate an enthusiastic and professional approach to all responsibilities.
• Able to handle multiple tasks within the contact center environment simultaneously.
• Willing to accept and act responsibly with compliance of policy and procedure.
• Must be punctual and flexible. Reception of calls in the Call center start when shifts begin. Rotating shifts start at 6:00am and end at 6:00pm PT (subject to change). Weekend shifts are also rotated Show more details...
via LinkedIn
posted_at: 11 days agoschedule_type: Full-time
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
The Vacation Planner is a REMOTE position responsible for selling and servicing Windstar Cruises and products through reservations channels within our call center/contact center environment, including Inbound and Outbound Calls, Email, Lead generation contacts and other sources as assigned. These Sales Agents effectively provide booking services to Travel Agents and Guests, offering them excellent service in a timely way, with appropriate sales techniques to close sales to achieve company sales goals. As a dedicated Customer Service Agent for our call center, we provide Travel Agent and Guests with useful information and tips to understand and select a Windstar product to fit their needs. Sales Agents provide prompt service, assuring calls are answered and serviced effectively with focus on appropriate efficiency. Process bookings completely and accurately with a high degree of consistency, avoiding booking errors and/or incomplete records. Manage booking progression from selling, option, confirmation to sailing or cancellation. Our Customer Service Representitives provide appropriate service and sales closure balance to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
This is a remote sales environment with a base hourly wage and an uncapped incentive and earnings paid monthly with potential to double, triple or more the hourly wage within the comfort of your own home!
See what our team members have to say about this great opportunity!
• "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"
• "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
• "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
Full-time positions available to work remotely as long as you live in one of these states:
AR, AZ, CO, FL, LA, TX and WA.
Windstar Cruises is an Equal Opportunity Employer
Responsibilities
• Work from home in a remote call center enviroment to sell cruises, packages, air, transfers, hotels and shore excursions effectively.
• As a customer service representitive of Windstar provide appropriate advices, service, recommendations to support service and sales objectives.
• Process reservations, revisions and cancellations using reservation system, accurately.
• Demonstrate a strong functional customer service knowledge of the Windstar product and services.
• Monitor bookings from option period through follow-up on payment requirements.
• Complete and process required accounting paperwork and other booking requirements following procedures and policies accurately.
• Adhere to company policy and procedures, including call center and booking processing standards.
• Advise Lead/Supervisor of all problems in a timely manner, with details of history.
• Organize responsibilities to ensure completion and compliance with standards.
• Provide management with proactive input and contribute to regularly scheduled meetings with management to help improve our reservations and service processes as well as working environment.
• Perform other duties and assignments effectively as assigned by management.
Qualifications
• A minimum of one (1) year of sales experience, with high level service attributes.
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence.
• Present information in a positive and convincing manner.
• Strong belief in personalized, effective customer service.
• Must demonstrate an enthusiastic and professional approach to all responsibilities.
• Able to handle multiple tasks within the contact center environment simultaneously.
• Willing to accept and act responsibly with compliance of policy and procedure.
• Must be punctual and flexible. Reception of calls in the Call center start when shifts begin. Rotating shifts start at 6:00am and end at 6:00pm PT (subject to change). Weekend shifts are also rotated Show more details...
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
The Vacation Planner is a REMOTE position responsible for selling and servicing Windstar Cruises and products through reservations channels within our call center/contact center environment, including Inbound and Outbound Calls, Email, Lead generation contacts and other sources as assigned. These Sales Agents effectively provide booking services to Travel Agents and Guests, offering them excellent service in a timely way, with appropriate sales techniques to close sales to achieve company sales goals. As a dedicated Customer Service Agent for our call center, we provide Travel Agent and Guests with useful information and tips to understand and select a Windstar product to fit their needs. Sales Agents provide prompt service, assuring calls are answered and serviced effectively with focus on appropriate efficiency. Process bookings completely and accurately with a high degree of consistency, avoiding booking errors and/or incomplete records. Manage booking progression from selling, option, confirmation to sailing or cancellation. Our Customer Service Representitives provide appropriate service and sales closure balance to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
This is a remote sales environment with a base hourly wage and an uncapped incentive and earnings paid monthly with potential to double, triple or more the hourly wage within the comfort of your own home!
See what our team members have to say about this great opportunity!
• "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"
• "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
• "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
Full-time positions available to work remotely as long as you live in one of these states:
AR, AZ, CO, FL, LA, TX and WA.
Windstar Cruises is an Equal Opportunity Employer
Responsibilities
• Work from home in a remote call center enviroment to sell cruises, packages, air, transfers, hotels and shore excursions effectively.
• As a customer service representitive of Windstar provide appropriate advices, service, recommendations to support service and sales objectives.
• Process reservations, revisions and cancellations using reservation system, accurately.
• Demonstrate a strong functional customer service knowledge of the Windstar product and services.
• Monitor bookings from option period through follow-up on payment requirements.
• Complete and process required accounting paperwork and other booking requirements following procedures and policies accurately.
• Adhere to company policy and procedures, including call center and booking processing standards.
• Advise Lead/Supervisor of all problems in a timely manner, with details of history.
• Organize responsibilities to ensure completion and compliance with standards.
• Provide management with proactive input and contribute to regularly scheduled meetings with management to help improve our reservations and service processes as well as working environment.
• Perform other duties and assignments effectively as assigned by management.
Qualifications
• A minimum of one (1) year of sales experience, with high level service attributes.
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence.
• Present information in a positive and convincing manner.
• Strong belief in personalized, effective customer service.
• Must demonstrate an enthusiastic and professional approach to all responsibilities.
• Able to handle multiple tasks within the contact center environment simultaneously.
• Willing to accept and act responsibly with compliance of policy and procedure.
• Must be punctual and flexible. Reception of calls in the Call center start when shifts begin. Rotating shifts start at 6:00am and end at 6:00pm PT (subject to change). Weekend shifts are also rotated Show more details...
via Jooble
posted_at: 5 days agoschedule_type: Full-time and Per diemwork_from_home: 1
Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision : Enriching people's perspective through
Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision : Enriching people's perspective through inspired travel
Our Values : W elcoming, I nnovative, N ow, D iscipline, S erve, T eamwork, A uthentic, R esponsible
The Vacation Planner is a REMOTE position responsible for selling and servicing Windstar Cruises and products through reservations channels within our call center/contact center environment, including Inbound and Outbound Calls, Email, Lead generation contacts and other sources as assigned. These Sales Agents effectively provide booking services to Travel Agents and Guests, offering them excellent service in a timely way, with appropriate sales techniques to close sales to achieve company sales goals. As a dedicated Customer Service Agent for our call center, we provide Travel Agent and Guests with useful information and tips to understand and select a Windstar product to fit their needs. Sales Agents provide prompt service, assuring calls are answered and serviced effectively with focus on appropriate efficiency. Process bookings completely and accurately with a high degree of consistency, avoiding booking errors and/or incomplete records. Manage booking progression from selling, option, confirmation to sailing or cancellation. Our Customer Service Representitives provide appropriate service and sales closure balance to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
This is a remote sales environment with a base hourly wage and an uncapped incentive and earnings paid monthly with potential to double, triple or more the hourly wage within the comfort of your own home!
See what our team members have to say about this great opportunity!
- "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they'll remember for life!"
- "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
- "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
Full-time positions available to work remotely as long as you live in one of these states:
AR, AZ, CO, FL, LA, TX and WA.
Windstar Cruises is an Equal Opportunity Employer
Responsibilities
• Work from home in a remote call center enviroment to sell cruises, packages, air, transfers, hotels and shore excursions effectively.
• As a customer service representitive of Windstar provide appropriate advices, service, recommendations to support service and sales objectives.
• Process reservations, revisions and cancellations using reservation system, accurately.
• Demonstrate a strong functional customer service knowledge of the Windstar product and services.
• Monitor bookings from option period through follow-up on payment requirements.
• Complete and process required accounting paperwork and other booking requirements following procedures and policies accurately.
• Adhere to company policy and procedures, including call center and booking processing standards.
• Advise Lead/Supervisor of all problems in a timely manner, with details of history.
• Organize responsibilities to ensure completion and compliance with standards.
• Provide management with proactive input and contribute to regularly scheduled meetings with management to help improve our reservations and service processes as well as working environment.
• Perform other duties and assignments effectively as assigned by management.
Qualifications
• A minimum of one (1) year of sales experience, with high level service attributes.
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence.
• Present information in a positive and convincing manner.
• Strong belief in personalized, effective customer service.
• Must demonstrate an enthusiastic and professional approach to all responsibilities.
• Able to handle multiple tasks within the contact center environment simultaneously.
• Willing to accept and act responsibly with compliance of policy and procedure.
• Must be punctual and flexible. Reception of calls in the Call center start when shifts begin. Rotating shifts start at 6:00am and end at 6:00pm PT (subject to change). Weekend shifts are also rotated Show more details...
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision : Enriching people's perspective through inspired travel
Our Values : W elcoming, I nnovative, N ow, D iscipline, S erve, T eamwork, A uthentic, R esponsible
The Vacation Planner is a REMOTE position responsible for selling and servicing Windstar Cruises and products through reservations channels within our call center/contact center environment, including Inbound and Outbound Calls, Email, Lead generation contacts and other sources as assigned. These Sales Agents effectively provide booking services to Travel Agents and Guests, offering them excellent service in a timely way, with appropriate sales techniques to close sales to achieve company sales goals. As a dedicated Customer Service Agent for our call center, we provide Travel Agent and Guests with useful information and tips to understand and select a Windstar product to fit their needs. Sales Agents provide prompt service, assuring calls are answered and serviced effectively with focus on appropriate efficiency. Process bookings completely and accurately with a high degree of consistency, avoiding booking errors and/or incomplete records. Manage booking progression from selling, option, confirmation to sailing or cancellation. Our Customer Service Representitives provide appropriate service and sales closure balance to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
This is a remote sales environment with a base hourly wage and an uncapped incentive and earnings paid monthly with potential to double, triple or more the hourly wage within the comfort of your own home!
See what our team members have to say about this great opportunity!
- "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they'll remember for life!"
- "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
- "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
Full-time positions available to work remotely as long as you live in one of these states:
AR, AZ, CO, FL, LA, TX and WA.
Windstar Cruises is an Equal Opportunity Employer
Responsibilities
• Work from home in a remote call center enviroment to sell cruises, packages, air, transfers, hotels and shore excursions effectively.
• As a customer service representitive of Windstar provide appropriate advices, service, recommendations to support service and sales objectives.
• Process reservations, revisions and cancellations using reservation system, accurately.
• Demonstrate a strong functional customer service knowledge of the Windstar product and services.
• Monitor bookings from option period through follow-up on payment requirements.
• Complete and process required accounting paperwork and other booking requirements following procedures and policies accurately.
• Adhere to company policy and procedures, including call center and booking processing standards.
• Advise Lead/Supervisor of all problems in a timely manner, with details of history.
• Organize responsibilities to ensure completion and compliance with standards.
• Provide management with proactive input and contribute to regularly scheduled meetings with management to help improve our reservations and service processes as well as working environment.
• Perform other duties and assignments effectively as assigned by management.
Qualifications
• A minimum of one (1) year of sales experience, with high level service attributes.
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence.
• Present information in a positive and convincing manner.
• Strong belief in personalized, effective customer service.
• Must demonstrate an enthusiastic and professional approach to all responsibilities.
• Able to handle multiple tasks within the contact center environment simultaneously.
• Willing to accept and act responsibly with compliance of policy and procedure.
• Must be punctual and flexible. Reception of calls in the Call center start when shifts begin. Rotating shifts start at 6:00am and end at 6:00pm PT (subject to change). Weekend shifts are also rotated Show more details...
via Xanterra Careers Home
schedule_type: Full-time
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
Windstar Cruises is dedicated to delivering unique and immersive travel experiences to our discerning guests. We are seeking a Global Commercial Director to support the Commercial Team with our efforts for global expansion, guest sourcing diversification, sales, marketing, revenue management, pricing, and other commercial functions in domestic and international markets. This role reports directly to the Chief Commercial Officer, participates as a member of the Windstar Leadership Team, and will be instrumental in driving the growth and success of Windstar Cruises on a global scale.
As the Global Commercial Director at Windstar Cruises, you will play a pivotal role in expanding our global presence, diversifying our guest sourcing, and ensuring the company's commercial success in domestic and international markets with a keen focus on profitability. Reporting directly to the Chief Commercial Officer, you will be responsible for developing the vision and strategies for deployment, itineraries, shore excursions, onboard guest programs, and pre/post guest experiences. These strategies will be based on optimal financial objectives; future capacity growth potential; guest preferences, motivations, and satisfaction; domestic and international market growth potential; brand relevance; operational efficiencies and regulatory requirements; Sales execution and Trade communication and support; charter potential; guest experiential themes; and Guest Services execution and effectiveness.
Responsibilities
• Global Deployment and Expansion Strategy:
• Develop a comprehensive global deployment strategy and collaborate with all departments to optimize the profitability of the Company.
• Identify growth opportunities and market entry points to expand Windstar's presence and competitive positioning in small ship luxury cruising.
• Itinerary Evaluation and Profitability
• Review itineraries for market appeal based on:
• Guest destination preferences and motivators
• Brand reinforcement
• Impactful marketing messaging
• Sailing experience (Wind Class vessels)
• Guest experiential themes, (wine, cultural, etc.)
• Destination partnerships and collaboration opportunities
• Charter potential
• Market risk factors, (geo-political activity, weather, etc.)
• Collaborate with operational departments to identify itinerary profit enhancement strategies, based on:
• Operational cost efficiencies
• Shore excursion potential
• Pre/Post experience potential
• Retail opportunities
• Sales, Marketing, and Guest Services Collaboration:
• Collaborate with revenue management team on strategies to optimize pricing, inventory, and yield for domestic and international markets.
• Collaborate with Sales, Marketing, and Revenue management to develop source of business strategies to maximize occupancy and total net revenue.
• Work with Marketing to develop brand and destination messaging that supports all itineraries for Consumer communication programs.
• Work with Sales and Marketing to develop clear messaging and communication tools to support effective Sales communication to the Trade.
• Work with Guest Services to provide training for all sailings, including information about destinations, cruise experiences, shore excursions, onboard programs, and pre/post experiences and options.
• Legal Compliance and Requirements:
• Ensure cruise programs are designed in compliance with legal and regulatory requirements in all global markets.
• Market Analysis and Insights:
• Continuously monitor global market trends, competitive landscapes, and customer preferences.
• Gain first-hand experience about Windstar and competitive cruise products and destinations by joining selected cruises, traveling to destinations, and attending relevant industry trade events.
• Utilize market insights to enhance product offerings, refine strategies, and identify growth opportunities.
Qualifications
• Bachelor's degree in Business, Marketing, or a related field (MBA preferred).
• 10+ years of leadership experience in commercial roles within the travel or cruise industry.
• Proven track record of driving revenue growth and market expansion in international markets.
• Strong financial acumen with experience in budget management and P&L accountability.
• Excellent leadership, strategic thinking, and analytical skills.
• Effective cross-functional collaboration and communication abilities.
• Travel industry knowledge and market expertise.
Windstar Cruises is an equal opportunity employer and values diversity in the workplace Show more details...
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
Windstar Cruises is dedicated to delivering unique and immersive travel experiences to our discerning guests. We are seeking a Global Commercial Director to support the Commercial Team with our efforts for global expansion, guest sourcing diversification, sales, marketing, revenue management, pricing, and other commercial functions in domestic and international markets. This role reports directly to the Chief Commercial Officer, participates as a member of the Windstar Leadership Team, and will be instrumental in driving the growth and success of Windstar Cruises on a global scale.
As the Global Commercial Director at Windstar Cruises, you will play a pivotal role in expanding our global presence, diversifying our guest sourcing, and ensuring the company's commercial success in domestic and international markets with a keen focus on profitability. Reporting directly to the Chief Commercial Officer, you will be responsible for developing the vision and strategies for deployment, itineraries, shore excursions, onboard guest programs, and pre/post guest experiences. These strategies will be based on optimal financial objectives; future capacity growth potential; guest preferences, motivations, and satisfaction; domestic and international market growth potential; brand relevance; operational efficiencies and regulatory requirements; Sales execution and Trade communication and support; charter potential; guest experiential themes; and Guest Services execution and effectiveness.
Responsibilities
• Global Deployment and Expansion Strategy:
• Develop a comprehensive global deployment strategy and collaborate with all departments to optimize the profitability of the Company.
• Identify growth opportunities and market entry points to expand Windstar's presence and competitive positioning in small ship luxury cruising.
• Itinerary Evaluation and Profitability
• Review itineraries for market appeal based on:
• Guest destination preferences and motivators
• Brand reinforcement
• Impactful marketing messaging
• Sailing experience (Wind Class vessels)
• Guest experiential themes, (wine, cultural, etc.)
• Destination partnerships and collaboration opportunities
• Charter potential
• Market risk factors, (geo-political activity, weather, etc.)
• Collaborate with operational departments to identify itinerary profit enhancement strategies, based on:
• Operational cost efficiencies
• Shore excursion potential
• Pre/Post experience potential
• Retail opportunities
• Sales, Marketing, and Guest Services Collaboration:
• Collaborate with revenue management team on strategies to optimize pricing, inventory, and yield for domestic and international markets.
• Collaborate with Sales, Marketing, and Revenue management to develop source of business strategies to maximize occupancy and total net revenue.
• Work with Marketing to develop brand and destination messaging that supports all itineraries for Consumer communication programs.
• Work with Sales and Marketing to develop clear messaging and communication tools to support effective Sales communication to the Trade.
• Work with Guest Services to provide training for all sailings, including information about destinations, cruise experiences, shore excursions, onboard programs, and pre/post experiences and options.
• Legal Compliance and Requirements:
• Ensure cruise programs are designed in compliance with legal and regulatory requirements in all global markets.
• Market Analysis and Insights:
• Continuously monitor global market trends, competitive landscapes, and customer preferences.
• Gain first-hand experience about Windstar and competitive cruise products and destinations by joining selected cruises, traveling to destinations, and attending relevant industry trade events.
• Utilize market insights to enhance product offerings, refine strategies, and identify growth opportunities.
Qualifications
• Bachelor's degree in Business, Marketing, or a related field (MBA preferred).
• 10+ years of leadership experience in commercial roles within the travel or cruise industry.
• Proven track record of driving revenue growth and market expansion in international markets.
• Strong financial acumen with experience in budget management and P&L accountability.
• Excellent leadership, strategic thinking, and analytical skills.
• Effective cross-functional collaboration and communication abilities.
• Travel industry knowledge and market expertise.
Windstar Cruises is an equal opportunity employer and values diversity in the workplace Show more details...
via Xanterra Careers Home
schedule_type: Full-time
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
We are searching for a team and accuracy-oriented Inventory Generalist to join the Product Development team. The Inventory Generalist will be responsible for coordinating programs, systems, and processes related to the Product Development team. This role requires the ability to align process and system improvement responsibilities with daily Product Development needs, which support the organizational philosophy. This person will have a wide breadth of duties to be organized and maintained accurately and efficiently.
Responsibilities
• Builds Transfers in the booking software, with ongoing maintenance of pricing and availability. Amends build as business needs dictate
• Handles systems maintenance and testing as it pertains to the role. Able to identify, communicate and provide solutions for system and process improvements
• Researches booking software issues to understand source cause and drive resolution through to completion
• Responsible for invoicing and verifying occupancy for payment to vendors
• Work with the team on product loading, as pertains to transfers, hotels, cruise tours, and shore excursions, ensuring accuracy and hitting deadlines
• Cross-train across all roles in the inventory department to ensure total coverage and assistance with work overflow for hotels, cruise tours, and shore excursions
• Auditing functions, including, but not limited to: transfer, hotel & shore excursion building and cross-referencing software & database components with inventory block documents
• Identify waitlisted inventory & collaborate with team. Update software & clear waitlists when additional space secured. Prepare shore excursion waitlists to be reviewed on-board
• Pull, compile, and distribute reporting to support inventory requirements and maximize selling opportunities
• Regularly monitor website to ensure products are reflected as intended
• Action queries from Vacation Planning as relate to transfers, segment continuity, and other topics as assigned
• Other duties and projects as assigned
Qualifications
• Strong existing knowledge of the Seaware reservations platform
• 1-2 years hospitality/travel industry; preferably cruise
• Computer education and/or experience with systems operations
• Proven skills in leading projects and coordinating multiple responsibilities
• Excellent task management and organizational skills, with the ability to react to quick changes in strategy
• Experience in managing detail oriented projects with strict deadlines
• Self-starter, motivated, analytical, accurate, inquisitive, independent thinker, team player
• Ability to think outside of the box, make data-based decisions, and come up with new ideas
• Must be able to interact with a variety of people and staff of all levels throughout the organization and externally
• Must be able to interact with a variety of people and staff of all levels
• Demonstrated proficiency in all Microsoft Office programs, and capabilities working with databases, Smartsheet and SharePoint.
• High degree of integrity Show more details...
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
We are searching for a team and accuracy-oriented Inventory Generalist to join the Product Development team. The Inventory Generalist will be responsible for coordinating programs, systems, and processes related to the Product Development team. This role requires the ability to align process and system improvement responsibilities with daily Product Development needs, which support the organizational philosophy. This person will have a wide breadth of duties to be organized and maintained accurately and efficiently.
Responsibilities
• Builds Transfers in the booking software, with ongoing maintenance of pricing and availability. Amends build as business needs dictate
• Handles systems maintenance and testing as it pertains to the role. Able to identify, communicate and provide solutions for system and process improvements
• Researches booking software issues to understand source cause and drive resolution through to completion
• Responsible for invoicing and verifying occupancy for payment to vendors
• Work with the team on product loading, as pertains to transfers, hotels, cruise tours, and shore excursions, ensuring accuracy and hitting deadlines
• Cross-train across all roles in the inventory department to ensure total coverage and assistance with work overflow for hotels, cruise tours, and shore excursions
• Auditing functions, including, but not limited to: transfer, hotel & shore excursion building and cross-referencing software & database components with inventory block documents
• Identify waitlisted inventory & collaborate with team. Update software & clear waitlists when additional space secured. Prepare shore excursion waitlists to be reviewed on-board
• Pull, compile, and distribute reporting to support inventory requirements and maximize selling opportunities
• Regularly monitor website to ensure products are reflected as intended
• Action queries from Vacation Planning as relate to transfers, segment continuity, and other topics as assigned
• Other duties and projects as assigned
Qualifications
• Strong existing knowledge of the Seaware reservations platform
• 1-2 years hospitality/travel industry; preferably cruise
• Computer education and/or experience with systems operations
• Proven skills in leading projects and coordinating multiple responsibilities
• Excellent task management and organizational skills, with the ability to react to quick changes in strategy
• Experience in managing detail oriented projects with strict deadlines
• Self-starter, motivated, analytical, accurate, inquisitive, independent thinker, team player
• Ability to think outside of the box, make data-based decisions, and come up with new ideas
• Must be able to interact with a variety of people and staff of all levels throughout the organization and externally
• Must be able to interact with a variety of people and staff of all levels
• Demonstrated proficiency in all Microsoft Office programs, and capabilities working with databases, Smartsheet and SharePoint.
• High degree of integrity Show more details...
via Xanterra Careers Home
schedule_type: Full-time
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
We are currently seeking a detail-oriented Port and Marine Operations Specialist to assist in the securing and managing of Windstar port reservations, the building and verification of ship itineraries, the processing and tracking of port operations and other associated invoices related to the Windstar Cruises fleet operations globally. This team member will be assisting in the maintaining of various data repositories and databases that support the Marine, Safety & Environmental Operations team. The Port and Marine Operations Specialist requires focused attention to detail and follow-through, accuracy with numbers and ability to work on projects independently as well as part of a team. The Port and Marine Operations Specialist will directly report to the Manager, Port Operations, and work closely with the Managers, Nautical Operations and Marine Operations.
Responsibilities
• In conjunction with the Manager, Port Operations:
• Receive, record and process port and crew invoices.
• Determine the appropriate coding of port and crew invoices.
• Populate the monthly schedule of advanced payments.
• Compare current invoices to invoices from previous calls, against historic costs for a port, and the established budget.
• Determine unusual and unexpected cost overages or trends related to the costs of operating in a specific port.
• Identify as early as possible the mooring position of ships in all ports, then continue to track and update turn port information.
• Check pre-season and confirm all port operations reference data is correct, including that any associated agreements with port agencies are up to date.
• Secure and manage port reservations, including building and verification of ship itineraries.
• Verify as required the information contained in submitted Port Authority Ship Information Sheets (PASIS).
• Maintain Port Agent contact repository/database.
• Build and maintaining a relationship with port agents that support Windstar Cruises:
• Including communicating with them for ongoing and/or outstanding issues, outstanding invoices and issues where timely information is required to support the ship(s).
• In conjunction with the itinerary planning team, assist in engaging with port agents regarding port questionnaires and the collection of other data to support ships operations.
• Support the Marine, Safety and Environmental Operations Team, including specifically the Managers, Nautical and Marine Operations in:
• The collection from multiple sources, consolidation and presentation in an effective way Best Practices and Detailed Port Information repository for all ports that Windstar Cruises visits globally. In the maintaining of this Best Practices and Detailed Port Information repository ensure it is periodically reviewed, checked, and updated with the available information as appropriate being validated/re-validated.
• The collection, compiling and outreach associated with projects and initiatives as assigned.
• Additional duties as assigned.
Qualifications
• Ability to work on immediate tasks while tracking long-term & on-going projects.
• Proficiency in Microsoft Excel and Word.
• Microsoft Outlook & internet skills.
• Detail oriented, self-starter, with excellent time management skills.
• Excellent communication skills – written, verbal & listening.
• Attention to detail & ability to multitask.
• Ability to work in a fast paced, dynamic environment Show more details...
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
We are currently seeking a detail-oriented Port and Marine Operations Specialist to assist in the securing and managing of Windstar port reservations, the building and verification of ship itineraries, the processing and tracking of port operations and other associated invoices related to the Windstar Cruises fleet operations globally. This team member will be assisting in the maintaining of various data repositories and databases that support the Marine, Safety & Environmental Operations team. The Port and Marine Operations Specialist requires focused attention to detail and follow-through, accuracy with numbers and ability to work on projects independently as well as part of a team. The Port and Marine Operations Specialist will directly report to the Manager, Port Operations, and work closely with the Managers, Nautical Operations and Marine Operations.
Responsibilities
• In conjunction with the Manager, Port Operations:
• Receive, record and process port and crew invoices.
• Determine the appropriate coding of port and crew invoices.
• Populate the monthly schedule of advanced payments.
• Compare current invoices to invoices from previous calls, against historic costs for a port, and the established budget.
• Determine unusual and unexpected cost overages or trends related to the costs of operating in a specific port.
• Identify as early as possible the mooring position of ships in all ports, then continue to track and update turn port information.
• Check pre-season and confirm all port operations reference data is correct, including that any associated agreements with port agencies are up to date.
• Secure and manage port reservations, including building and verification of ship itineraries.
• Verify as required the information contained in submitted Port Authority Ship Information Sheets (PASIS).
• Maintain Port Agent contact repository/database.
• Build and maintaining a relationship with port agents that support Windstar Cruises:
• Including communicating with them for ongoing and/or outstanding issues, outstanding invoices and issues where timely information is required to support the ship(s).
• In conjunction with the itinerary planning team, assist in engaging with port agents regarding port questionnaires and the collection of other data to support ships operations.
• Support the Marine, Safety and Environmental Operations Team, including specifically the Managers, Nautical and Marine Operations in:
• The collection from multiple sources, consolidation and presentation in an effective way Best Practices and Detailed Port Information repository for all ports that Windstar Cruises visits globally. In the maintaining of this Best Practices and Detailed Port Information repository ensure it is periodically reviewed, checked, and updated with the available information as appropriate being validated/re-validated.
• The collection, compiling and outreach associated with projects and initiatives as assigned.
• Additional duties as assigned.
Qualifications
• Ability to work on immediate tasks while tracking long-term & on-going projects.
• Proficiency in Microsoft Excel and Word.
• Microsoft Outlook & internet skills.
• Detail oriented, self-starter, with excellent time management skills.
• Excellent communication skills – written, verbal & listening.
• Attention to detail & ability to multitask.
• Ability to work in a fast paced, dynamic environment Show more details...
via Xanterra Careers Home
schedule_type: Full-time
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
The Manager, Fleet Public Health Services has direct responsibilities for the company’s Fleet-wide Public Health Program and all associated policies/procedure, including food safety programs, water safety and sampling programs, communicable and infectious illness prevention and mitigation programs, and the integrated pest management program. This position also has responsibilities for assisting and ensuring the Windstar Cruise fleet is in compliance with company Public Health guidance and associated regulatory requirements, continuously monitoring communicable and infectious disease issues fleet-wide and being directly involved in and/or assisting in the training of onboard shipboard staff regarding Public Health program procedures and requirements.
Responsibilities
• Coordinate and implement all activities associated with company Public Health policies and programs, including development of Public Health operational policies and procedures pertaining to all company operations. This includes development and oversight of the company’s:
• Food safety programs.
• Water safety programs for potable water, pools, and recreational water facilities, including the associated water sampling programs.
• Communicable and infectious illness prevention and mitigation programs, including continuous monitoring of shipboard gastrointestinal illness reporting.
• Integrated Pest Management Program, including program training and oversight visits.
• In conjunction with the Senior Director, Marine, Safety and Environmental Operations, continuously liaison with Fleet Public Health Officer, medical service provider and shipboard senior officers and staff regarding Public Health program issues, training, and readiness for regulatory visits/inspections. This includes development and tracking in conjunction with the Fleet Public Health Officer action lists for Public Health program preparations for operating in the U.S. and Europe.
• Actively participate in the Fleet Safety, Environmental, Public Health and Sanitation committee.
• Directly manage visits by the Fleet Public Health Officer and personally visit Windstar Cruise fleet vessels to verify and assist in compliance with company Public Health policies and procedures, and regulatory requirements. These fleet visits will include targeted visits and assistance to prepare vessels for Public Health operations in the U.S. and Europe where specific Public Health inspection regimes exist.
• Oversee and coordinate inspections and training visits by external parties/contractors for shipboard Integrated Pest Management.
• Oversee and be directly involved in the development, management, and enhancement of all training for the Public Health program, including PowerPoint presentations, short training minutes/timeouts, computer-based training, etc. This also includes where appropriate conducting onboard training and mentoring during ship visits, with target areas being potable, pool and recreational water facility safety, housekeeping sanitation/cleaning procedures, air handling system cleanliness and operations, and basic sanitation.
• Be directly involved in conjunction with the Fleet Public Health Officer in supporting ships in responding to regulatory Public Health Inspections, including corrective actions and actions to ensure continuous compliance with Public Health regulations or guidelines.
• Oversee and coordinate all aspects in conjunction with the of the company’s Public Health water safety sampling program.
• As appropriate/required, assist in defining the requirements for onboard equipment (hotel, galley, etc.) to meet Public Health requirements, review specifications of equipment for Public Health program/regulation compliance, and assist in identifying and recommending equipment (manufacturers, brands, and models) to support shipboard operations and meet Public Health requirements.
• Monitor future developments related to Public Health regulatory requirements that will affect company operations.
• In conjunction with the Senior Director, Marine, Safety and Environmental Operations, participate in CLIA Public Health and Medical committees.
Qualifications
• Bachelors or Masters Degree in Public Health, Biology, Environmental studies.
• 3+ years of relevant Public Healther professional experience
• Excellent communication skills and the ability to relate to employees at all levels of the organization.
• Ability to interface with and maintain effective relationships with all departments and employees in a highly diverse environment.
• Ability ensure effective addressal of operational issues and requirements in a fast moving and demanding work environment.
• Excellent working knowledge of Excel, Word, Microsoft Office
• Ability to be available/on call for extended periods of time, including in possession of current travel document for international travel. Expect to travel 30% of the time.
Preferred Qualifications:
• At least 2 years of experience in the food service industry.
• At least 2 years of experience in facilities management including plumbing, electrical, and pool and spa maintenance.
• Cruise ship experience with primary responsibilities in public health, sanitation, occupational safety, environmental, and training.
• Has attended the Centers for Disease Control and Prevention (CDC) Vessel Sanitation Program training.
• Has attended Advanced Health and Sanitation Food service safe training Show more details...
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
The Manager, Fleet Public Health Services has direct responsibilities for the company’s Fleet-wide Public Health Program and all associated policies/procedure, including food safety programs, water safety and sampling programs, communicable and infectious illness prevention and mitigation programs, and the integrated pest management program. This position also has responsibilities for assisting and ensuring the Windstar Cruise fleet is in compliance with company Public Health guidance and associated regulatory requirements, continuously monitoring communicable and infectious disease issues fleet-wide and being directly involved in and/or assisting in the training of onboard shipboard staff regarding Public Health program procedures and requirements.
Responsibilities
• Coordinate and implement all activities associated with company Public Health policies and programs, including development of Public Health operational policies and procedures pertaining to all company operations. This includes development and oversight of the company’s:
• Food safety programs.
• Water safety programs for potable water, pools, and recreational water facilities, including the associated water sampling programs.
• Communicable and infectious illness prevention and mitigation programs, including continuous monitoring of shipboard gastrointestinal illness reporting.
• Integrated Pest Management Program, including program training and oversight visits.
• In conjunction with the Senior Director, Marine, Safety and Environmental Operations, continuously liaison with Fleet Public Health Officer, medical service provider and shipboard senior officers and staff regarding Public Health program issues, training, and readiness for regulatory visits/inspections. This includes development and tracking in conjunction with the Fleet Public Health Officer action lists for Public Health program preparations for operating in the U.S. and Europe.
• Actively participate in the Fleet Safety, Environmental, Public Health and Sanitation committee.
• Directly manage visits by the Fleet Public Health Officer and personally visit Windstar Cruise fleet vessels to verify and assist in compliance with company Public Health policies and procedures, and regulatory requirements. These fleet visits will include targeted visits and assistance to prepare vessels for Public Health operations in the U.S. and Europe where specific Public Health inspection regimes exist.
• Oversee and coordinate inspections and training visits by external parties/contractors for shipboard Integrated Pest Management.
• Oversee and be directly involved in the development, management, and enhancement of all training for the Public Health program, including PowerPoint presentations, short training minutes/timeouts, computer-based training, etc. This also includes where appropriate conducting onboard training and mentoring during ship visits, with target areas being potable, pool and recreational water facility safety, housekeeping sanitation/cleaning procedures, air handling system cleanliness and operations, and basic sanitation.
• Be directly involved in conjunction with the Fleet Public Health Officer in supporting ships in responding to regulatory Public Health Inspections, including corrective actions and actions to ensure continuous compliance with Public Health regulations or guidelines.
• Oversee and coordinate all aspects in conjunction with the of the company’s Public Health water safety sampling program.
• As appropriate/required, assist in defining the requirements for onboard equipment (hotel, galley, etc.) to meet Public Health requirements, review specifications of equipment for Public Health program/regulation compliance, and assist in identifying and recommending equipment (manufacturers, brands, and models) to support shipboard operations and meet Public Health requirements.
• Monitor future developments related to Public Health regulatory requirements that will affect company operations.
• In conjunction with the Senior Director, Marine, Safety and Environmental Operations, participate in CLIA Public Health and Medical committees.
Qualifications
• Bachelors or Masters Degree in Public Health, Biology, Environmental studies.
• 3+ years of relevant Public Healther professional experience
• Excellent communication skills and the ability to relate to employees at all levels of the organization.
• Ability to interface with and maintain effective relationships with all departments and employees in a highly diverse environment.
• Ability ensure effective addressal of operational issues and requirements in a fast moving and demanding work environment.
• Excellent working knowledge of Excel, Word, Microsoft Office
• Ability to be available/on call for extended periods of time, including in possession of current travel document for international travel. Expect to travel 30% of the time.
Preferred Qualifications:
• At least 2 years of experience in the food service industry.
• At least 2 years of experience in facilities management including plumbing, electrical, and pool and spa maintenance.
• Cruise ship experience with primary responsibilities in public health, sanitation, occupational safety, environmental, and training.
• Has attended the Centers for Disease Control and Prevention (CDC) Vessel Sanitation Program training.
• Has attended Advanced Health and Sanitation Food service safe training Show more details...
via Xanterra Careers Home
posted_at: 22 days agoschedule_type: Full-time
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective
Overview
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
We are looking for a dynamic and visionary Senior Manager of Digital & Ecommerce to revolutionize our online presence and drive revenue growth. Based in Miami with a hybrid office model, you’ll lead the development and execution of our digital and ecommerce strategy, collaborating closely with cross-functional teams to enhance the digital experience for consumers and travel agents.
Responsibilities
Website Redesign, E-commerce Integration and Revenue Performance:
• Lead strategic development of consumer and travel agent websites, ensuring seamless e-commerce integration.
• Identify e-commerce opportunities through market research, setting clear objectives and metrics.
• Collaborate with commercial and IT teams to define website redesign and e-commerce integration goals.
• Drive product sales and merchandising efforts to meet revenue performance targets, including the optimization of cruise add-ons such as airfare, hotels and shore excursions.
• Implement lead acquisition strategies, optimizing website for lead generation and facilitating partnerships.
User-Centric Design and E-commerce Experience:
• Champion a user-centric approach to website design, prioritizing intuitive navigation and e-commerce experiences.
• Collaborate with UX/UI designer to create wireframes and mockups that optimize the e-commerce journey for consumers and travel agents.
• Conduct user testing and gather feedback for website enhancement.
Digital Channel Optimization:
• Oversee optimization of digital channels including websites, social media, mobile apps, and email marketing.
• Develop strategies to enhance user experience, engagement, and conversion rates.
• Monitor performance metrics and conduct regular analysis for optimization.
Content Strategy and Product Management:
• Collaborate with marketing and content teams to develop and execute a cohesive content strategy supporting digital initiatives.
• Ensure that website content is optimized for search engines (SEO), driving organic traffic and enhancing visibility.
• Maximize product visibility and conversion rates through merchandising.
Data Analytics and Insights:
• Utilize advanced data analytics tools to track website performance, user behavior, and e-commerce metrics.
• Implement tracking frameworks to monitor digital initiatives’ effectiveness.
• Generate reports and dashboards to communicate actionable insights to key stakeholders.
Technology Integration and Innovation:
• Explore new technologies and innovative solutions to enhance website functionality, user experience and e-commerce capabilities.
• Evaluate third-party integrations to optimize website performance.
• Lead the implementation of new features aligning with strategic goals of the website redesign project.
Team Leadership and Development:
• Provide leadership and mentorship to digital marketing manager and front-end developer.
• Foster a culture of collaboration, innovation, and continuous learning.
• Identify training and development opportunities to enhance team capabilities.
Qualifications
• Bachelor's degree in Marketing, Business Administration, or related field; MBA or advanced degree preferred.
• 7+ years of experience in digital marketing, website design, e-commerce or related roles, with a focus on consumer-facing websites and online-retail platforms.
• Strong understanding of UX/UI design principles, web development technologies, SEO and e-commerce best practices.
• Proficiency in web analytics tools such as Google Analytics, Adobe Analytics, or similar platforms.
• Excellent project management skills with the ability to deliver results in a fast-paced environment.
• Demonstrated leadership experience and exceptional communication skills Show more details...
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world...
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
We are looking for a dynamic and visionary Senior Manager of Digital & Ecommerce to revolutionize our online presence and drive revenue growth. Based in Miami with a hybrid office model, you’ll lead the development and execution of our digital and ecommerce strategy, collaborating closely with cross-functional teams to enhance the digital experience for consumers and travel agents.
Responsibilities
Website Redesign, E-commerce Integration and Revenue Performance:
• Lead strategic development of consumer and travel agent websites, ensuring seamless e-commerce integration.
• Identify e-commerce opportunities through market research, setting clear objectives and metrics.
• Collaborate with commercial and IT teams to define website redesign and e-commerce integration goals.
• Drive product sales and merchandising efforts to meet revenue performance targets, including the optimization of cruise add-ons such as airfare, hotels and shore excursions.
• Implement lead acquisition strategies, optimizing website for lead generation and facilitating partnerships.
User-Centric Design and E-commerce Experience:
• Champion a user-centric approach to website design, prioritizing intuitive navigation and e-commerce experiences.
• Collaborate with UX/UI designer to create wireframes and mockups that optimize the e-commerce journey for consumers and travel agents.
• Conduct user testing and gather feedback for website enhancement.
Digital Channel Optimization:
• Oversee optimization of digital channels including websites, social media, mobile apps, and email marketing.
• Develop strategies to enhance user experience, engagement, and conversion rates.
• Monitor performance metrics and conduct regular analysis for optimization.
Content Strategy and Product Management:
• Collaborate with marketing and content teams to develop and execute a cohesive content strategy supporting digital initiatives.
• Ensure that website content is optimized for search engines (SEO), driving organic traffic and enhancing visibility.
• Maximize product visibility and conversion rates through merchandising.
Data Analytics and Insights:
• Utilize advanced data analytics tools to track website performance, user behavior, and e-commerce metrics.
• Implement tracking frameworks to monitor digital initiatives’ effectiveness.
• Generate reports and dashboards to communicate actionable insights to key stakeholders.
Technology Integration and Innovation:
• Explore new technologies and innovative solutions to enhance website functionality, user experience and e-commerce capabilities.
• Evaluate third-party integrations to optimize website performance.
• Lead the implementation of new features aligning with strategic goals of the website redesign project.
Team Leadership and Development:
• Provide leadership and mentorship to digital marketing manager and front-end developer.
• Foster a culture of collaboration, innovation, and continuous learning.
• Identify training and development opportunities to enhance team capabilities.
Qualifications
• Bachelor's degree in Marketing, Business Administration, or related field; MBA or advanced degree preferred.
• 7+ years of experience in digital marketing, website design, e-commerce or related roles, with a focus on consumer-facing websites and online-retail platforms.
• Strong understanding of UX/UI design principles, web development technologies, SEO and e-commerce best practices.
• Proficiency in web analytics tools such as Google Analytics, Adobe Analytics, or similar platforms.
• Excellent project management skills with the ability to deliver results in a fast-paced environment.
• Demonstrated leadership experience and exceptional communication skills Show more details...
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