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Most recent job postings at Xero
via Salary.com
posted_at: 7 days agoschedule_type: Full-time
Xero is a beautiful, easy-to-use cloud based platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
Diversity of people brings diversity of thought, and that is core to driving Xero’s mission. Supporting a culture of inclusion is something we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours... to better understand and serve customers, attract
Xero is a beautiful, easy-to-use cloud based platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
Diversity of people brings diversity of thought, and that is core to driving Xero’s mission. Supporting a culture of inclusion is something we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours... to better understand and serve customers, attract top talent and innovate successfully. A part of that is to support many types of flexible working arrangements that allow you to balance your work, your life and your passions. So, from the moment you begin your journey with Xero, we will constantly strive to ensure you’ll feel welcome and supported to do the best work of your life.
About the AU Tax Team:
Xero Tax product has seen consistent growth in the last nine years. We seek to become Xero's most customer-centric team and back it up with the pragmatic solution, scaled architecture, delivery at scale & customer empathy. We love to solve customers/app partners' problems by growing and enabling every team member’s capabilities: problem-solving, taking initiative, continual learning, continuous improvement, etc..Accounting and Bookkeeping Practice organizations use it daily to prepare and lodge their clients tax obligations. Team's mission is to help accountants and bookkeepers manage their clients' tax data efficiently and give them true peace of mind that everything is accurate and on time. We also provide lodgment capabilities to Xero Payroll & Xero AU Firefly teams, empowering them to lodge millions of STP, and 350k of BAS and TPAR messages per year to ATO.
What you'll do:
• You will be an active contributor in a cross-functional team, working alongside Product Owners, Developers and other QAs to deliver tested and reliable software.
• Act as a quality champion - share your knowledge, assist others in analysis, testing and quality practices.
• Actively contribute to both Automated & Functional test activities over multiple layers of the system.
• You’ll be a self-motivated, quick starter - able to embed yourself into the project pods, grasp the details, and identify work independently.
• Be a quality champion - share your knowledge, lead and coach others in analysis, testing and quality practices so your team is effective at building quality in across all the phases of the product development lifecycle.
What you’ll bring with you:
• You will be a self-starter who is able to work within existing teams, building relationships and influencing behaviour in favour of quality.
• You will already have 3 years of relevant experience in automated, functional & integration testing in a dynamic Agile environment.
• Have experience using Jira/Confluence.
• An understanding of cloud-based software and web services.
• Keen to promote CI/CD best practices
• Growth mindset to be able to adapt to new technologies/challenges and grow your development skills
• Strong analysis and quality facilitation skills.
• You'll have a pragmatic approach and be able to see the big picture.
• A willingness to be an active, self-motivated, positive member of a highly collaborative and cross-functional agile team.
Preferred but not essential:
• Proven automation experience - contributing to and enhancing automation suites using tools such as Team City, SpecFlow/Cucumber and Selenium.
• As well as technical experience such as SQL, PostMan, GIT and Visual Studio
Why you should become a Xero:
It’s a diverse and inclusive environment, with people who will respect, challenge, support and mentor you to do the best work of your life. We’re a place where innovation and change are not only encouraged but also celebrated. We value our people and want them to enjoy and take pride in their work.
We’re very supportive of flexible working arrangements and offer a competitive remuneration package including shares and life insurance, in addition to your base salary. We have a culture we’re proud of. Whether you're after a workplace with a social vibe, or a workplace which understands your family is priority - Xero is all of that and more.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for a role at Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
Diversity of people brings diversity of thought, and that is core to driving Xero’s mission. Supporting a culture of inclusion is something we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours... to better understand and serve customers, attract top talent and innovate successfully. A part of that is to support many types of flexible working arrangements that allow you to balance your work, your life and your passions. So, from the moment you begin your journey with Xero, we will constantly strive to ensure you’ll feel welcome and supported to do the best work of your life.
About the AU Tax Team:
Xero Tax product has seen consistent growth in the last nine years. We seek to become Xero's most customer-centric team and back it up with the pragmatic solution, scaled architecture, delivery at scale & customer empathy. We love to solve customers/app partners' problems by growing and enabling every team member’s capabilities: problem-solving, taking initiative, continual learning, continuous improvement, etc..Accounting and Bookkeeping Practice organizations use it daily to prepare and lodge their clients tax obligations. Team's mission is to help accountants and bookkeepers manage their clients' tax data efficiently and give them true peace of mind that everything is accurate and on time. We also provide lodgment capabilities to Xero Payroll & Xero AU Firefly teams, empowering them to lodge millions of STP, and 350k of BAS and TPAR messages per year to ATO.
What you'll do:
• You will be an active contributor in a cross-functional team, working alongside Product Owners, Developers and other QAs to deliver tested and reliable software.
• Act as a quality champion - share your knowledge, assist others in analysis, testing and quality practices.
• Actively contribute to both Automated & Functional test activities over multiple layers of the system.
• You’ll be a self-motivated, quick starter - able to embed yourself into the project pods, grasp the details, and identify work independently.
• Be a quality champion - share your knowledge, lead and coach others in analysis, testing and quality practices so your team is effective at building quality in across all the phases of the product development lifecycle.
What you’ll bring with you:
• You will be a self-starter who is able to work within existing teams, building relationships and influencing behaviour in favour of quality.
• You will already have 3 years of relevant experience in automated, functional & integration testing in a dynamic Agile environment.
• Have experience using Jira/Confluence.
• An understanding of cloud-based software and web services.
• Keen to promote CI/CD best practices
• Growth mindset to be able to adapt to new technologies/challenges and grow your development skills
• Strong analysis and quality facilitation skills.
• You'll have a pragmatic approach and be able to see the big picture.
• A willingness to be an active, self-motivated, positive member of a highly collaborative and cross-functional agile team.
Preferred but not essential:
• Proven automation experience - contributing to and enhancing automation suites using tools such as Team City, SpecFlow/Cucumber and Selenium.
• As well as technical experience such as SQL, PostMan, GIT and Visual Studio
Why you should become a Xero:
It’s a diverse and inclusive environment, with people who will respect, challenge, support and mentor you to do the best work of your life. We’re a place where innovation and change are not only encouraged but also celebrated. We value our people and want them to enjoy and take pride in their work.
We’re very supportive of flexible working arrangements and offer a competitive remuneration package including shares and life insurance, in addition to your base salary. We have a culture we’re proud of. Whether you're after a workplace with a social vibe, or a workplace which understands your family is priority - Xero is all of that and more.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for a role at Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
via Salary.com
posted_at: 7 days agoschedule_type: Full-time
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
About the role:
As a Senior Workday HCM you will be a key member of the People and Finance Systems team with a HRIS focus in Workday. Working across departments and geographies, interacting with our key business stakeholders in Human Resources (PX), Finance, Payroll and IT. You will also continue to work with vendors and other third parties providing and supporting our solutions. Working alongside the Senior Group Product Manager, Product Manager as a senior member of the team, you will be expected to approach tasks as an subject matter expert, inputting on strategic direction of the team and ensuring delivery.
What you'll do:
• Working closely with leadership to develop or improve frameworks within the team to better deliver on tasks through the lens of an SME.
• Develop a clear understanding of the features on the teamʼs roadmap. Along with the Senior Group Product Manager, Product Manager, other HCM Analysts you will help with the delivery of the team's roadmap.
• Making, documenting and executing evidence-based decisions and approaches, following best-practise principles; and escalating for review where needed.
• Collaborating with peers as a coach where needed, allowing you to further develop your coaching attributes, and to assist those around you as the HCM SME.
• Where required, assist the Product Manager to qualify and analyse work requests with a clear understanding of purpose, audience and intended approachWork closely with the Senior Group Product Manager, People Lead and Product Manager to set expectations for delivery, based on best understanding estimations and fostering a culture of collective ownership and accountability for the work completed within the team.
• Proactively identify and facilitate the removal of impediments, protecting the team from disruption and helping them honour commitments.
• Create / contribute to a fun working environment, living Xeroʼs values daily, with a focus on customer service and delivery both within the immediate team and wider People Systems Team.
What you'll bring:
• Hands-on experience of business requirements gathering and solution delivery as a Business Analyst, Systems Analyst or Manager.
• Experience with drafting and delivering documentation related to cloud and/or bespoke deliverables and customers - this includes business cases, solution documents and technical/functional specifications.
• Strong technical understanding with finance, people, recruitment, payroll, and collaboration tools (Workday experience is required and Netsuite and Lever experience is preferred).
• Previous experience where you have acted as an escalation point would be beneficial.
• Advanced experience with traditional and Agile project methodologies.
• Excellent verbal and written communication skills with the proven ability to articulate concepts and outcomes to both technical and non-technical audiences.
• Being a champion for the customer and the business and quickly building effective working relationships with others at all levels of the organisation.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too Show more details...
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
About the role:
As a Senior Workday HCM you will be a key member of the People and Finance Systems team with a HRIS focus in Workday. Working across departments and geographies, interacting with our key business stakeholders in Human Resources (PX), Finance, Payroll and IT. You will also continue to work with vendors and other third parties providing and supporting our solutions. Working alongside the Senior Group Product Manager, Product Manager as a senior member of the team, you will be expected to approach tasks as an subject matter expert, inputting on strategic direction of the team and ensuring delivery.
What you'll do:
• Working closely with leadership to develop or improve frameworks within the team to better deliver on tasks through the lens of an SME.
• Develop a clear understanding of the features on the teamʼs roadmap. Along with the Senior Group Product Manager, Product Manager, other HCM Analysts you will help with the delivery of the team's roadmap.
• Making, documenting and executing evidence-based decisions and approaches, following best-practise principles; and escalating for review where needed.
• Collaborating with peers as a coach where needed, allowing you to further develop your coaching attributes, and to assist those around you as the HCM SME.
• Where required, assist the Product Manager to qualify and analyse work requests with a clear understanding of purpose, audience and intended approachWork closely with the Senior Group Product Manager, People Lead and Product Manager to set expectations for delivery, based on best understanding estimations and fostering a culture of collective ownership and accountability for the work completed within the team.
• Proactively identify and facilitate the removal of impediments, protecting the team from disruption and helping them honour commitments.
• Create / contribute to a fun working environment, living Xeroʼs values daily, with a focus on customer service and delivery both within the immediate team and wider People Systems Team.
What you'll bring:
• Hands-on experience of business requirements gathering and solution delivery as a Business Analyst, Systems Analyst or Manager.
• Experience with drafting and delivering documentation related to cloud and/or bespoke deliverables and customers - this includes business cases, solution documents and technical/functional specifications.
• Strong technical understanding with finance, people, recruitment, payroll, and collaboration tools (Workday experience is required and Netsuite and Lever experience is preferred).
• Previous experience where you have acted as an escalation point would be beneficial.
• Advanced experience with traditional and Agile project methodologies.
• Excellent verbal and written communication skills with the proven ability to articulate concepts and outcomes to both technical and non-technical audiences.
• Being a champion for the customer and the business and quickly building effective working relationships with others at all levels of the organisation.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too Show more details...
via Salary.com
posted_at: 7 days agoschedule_type: Full-time
Xero is a beautiful, easy-to-use cloud based platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
Diversity of people brings diversity of thought, and that is core to driving Xero’s mission. Supporting a culture of inclusion is something we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours... to better understand and serve customers, attract
Xero is a beautiful, easy-to-use cloud based platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
Diversity of people brings diversity of thought, and that is core to driving Xero’s mission. Supporting a culture of inclusion is something we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours... to better understand and serve customers, attract top talent and innovate successfully. A part of that is to support many types of flexible working arrangements that allow you to balance your work, your life and your passions. So, from the moment you begin your journey with Xero, we will constantly strive to ensure you’ll feel welcome and supported to do the best work of your life.
Engineering @ Xero
We have positions in two areas: Xero Product where you will work to continuously improve the features of Xero software, or Xero Platform where you'll build and maintain critical applications and services consumed by teams throughout Xero globally.
We believe that a solid technical foundation and strong growth mindset are the keys to success in Software Engineering. So you won’t find a long list of must-have tech requirements below. While you don’t have to have worked with our tech stack previously, what is important is that you have relevant experience that will help you get started quickly, and you are happy to learn as you go.
Generally, if a team is creating a new code base, it may look like the following:
• A microservice, written in C# on .NET or a Node.js microservice written in Typescript
• Utilising a variety of AWS services
• Running in a Docker container, orchestrated by Kubernetes
• Accessed by SPA written in React with TypeScript
• Deployed with an automated CI/CD pipeline
• Monitored by industry leading monitoring, alerting, tracing, and logging tools
Here is what we do look for in a Xero Engineer:
• Self-awareness and growth mindset
• Openness to learning from failure
• Honesty, transparency and encouraging of feedback
• Teamwork and collaboration
• Customer and product focus
• Commitment to supporting an inclusive culture and upholding Xero’s values
Life @ Xero
As an engineer at Xero, you’ll be joining us on our mission to be one of the most sustainably excellent software engineering companies in the world! You’ll have exposure to a variety of complex challenges at a global scale, whether it’s linking payments to different global markets, working on our world-renowned third party ecosystem or delivering solutions to small businesses around the world.
At Xero you will:
• Join an inclusive cross-functional team and collaborate with Product, Design and Engineering.
• Use the latest engineering and software delivery practices, at scale.
• Support your growth with various training and development resources, including the opportunity to become AWS certified.
• Get involved with the Xero Mentorship Program, our many communities of practice and Employee Resource Groups such as Rainbow X, Parents @ Xero, Neurodiversity @ Xero and many more.
What we offer
Lots of great perks, some of which include:
• 4 weeks of annual leave each year, plus 10 days of Wellbeing leave and 1 day to volunteer in your community. We also have Xtra Leave (five 5 days annually), Holiday Leave (3 days over the end of year close-down), and the option to purchase up to 10 days of Lifestyle leave.
• 26 weeks parental leave payments, Xero 'top-ups' your base salary up to maximum of 100%. Available from your first day.
• Subsidised medical, life, income and trauma insurance for all permanent employees.
• Employee Share Plan - own a piece of Xero!
• Great culture and flexible work environment - hybrid and remote options with modern, ergonomic, sit to stand workstations, unwind at weekly Xero socials, fresh fruit, fizzy drinks, barista quality coffee, casual dress and more!
• Save those hard earned dollars by paying for selected items before tax through LeasePlan
Check out all the employee benefits, discounts, and perks in one place with our Xero Crew app
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for a role at Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
Diversity of people brings diversity of thought, and that is core to driving Xero’s mission. Supporting a culture of inclusion is something we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours... to better understand and serve customers, attract top talent and innovate successfully. A part of that is to support many types of flexible working arrangements that allow you to balance your work, your life and your passions. So, from the moment you begin your journey with Xero, we will constantly strive to ensure you’ll feel welcome and supported to do the best work of your life.
Engineering @ Xero
We have positions in two areas: Xero Product where you will work to continuously improve the features of Xero software, or Xero Platform where you'll build and maintain critical applications and services consumed by teams throughout Xero globally.
We believe that a solid technical foundation and strong growth mindset are the keys to success in Software Engineering. So you won’t find a long list of must-have tech requirements below. While you don’t have to have worked with our tech stack previously, what is important is that you have relevant experience that will help you get started quickly, and you are happy to learn as you go.
Generally, if a team is creating a new code base, it may look like the following:
• A microservice, written in C# on .NET or a Node.js microservice written in Typescript
• Utilising a variety of AWS services
• Running in a Docker container, orchestrated by Kubernetes
• Accessed by SPA written in React with TypeScript
• Deployed with an automated CI/CD pipeline
• Monitored by industry leading monitoring, alerting, tracing, and logging tools
Here is what we do look for in a Xero Engineer:
• Self-awareness and growth mindset
• Openness to learning from failure
• Honesty, transparency and encouraging of feedback
• Teamwork and collaboration
• Customer and product focus
• Commitment to supporting an inclusive culture and upholding Xero’s values
Life @ Xero
As an engineer at Xero, you’ll be joining us on our mission to be one of the most sustainably excellent software engineering companies in the world! You’ll have exposure to a variety of complex challenges at a global scale, whether it’s linking payments to different global markets, working on our world-renowned third party ecosystem or delivering solutions to small businesses around the world.
At Xero you will:
• Join an inclusive cross-functional team and collaborate with Product, Design and Engineering.
• Use the latest engineering and software delivery practices, at scale.
• Support your growth with various training and development resources, including the opportunity to become AWS certified.
• Get involved with the Xero Mentorship Program, our many communities of practice and Employee Resource Groups such as Rainbow X, Parents @ Xero, Neurodiversity @ Xero and many more.
What we offer
Lots of great perks, some of which include:
• 4 weeks of annual leave each year, plus 10 days of Wellbeing leave and 1 day to volunteer in your community. We also have Xtra Leave (five 5 days annually), Holiday Leave (3 days over the end of year close-down), and the option to purchase up to 10 days of Lifestyle leave.
• 26 weeks parental leave payments, Xero 'top-ups' your base salary up to maximum of 100%. Available from your first day.
• Subsidised medical, life, income and trauma insurance for all permanent employees.
• Employee Share Plan - own a piece of Xero!
• Great culture and flexible work environment - hybrid and remote options with modern, ergonomic, sit to stand workstations, unwind at weekly Xero socials, fresh fruit, fizzy drinks, barista quality coffee, casual dress and more!
• Save those hard earned dollars by paying for selected items before tax through LeasePlan
Check out all the employee benefits, discounts, and perks in one place with our Xero Crew app
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for a role at Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
via Salary.com
schedule_type: Full-time
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
Xero’s Global Customer Experience Team works together to provide 24/7 support to Xero users all over the world. We aim to delight our customers and make it easy for them to see how Xero adds value to their business.
As a Customer Experience Specialist in Functions, you could be expected to help our customers in any of the following broad areas;
Banking - manage and respond to banking related enquiries and perform manual system integration actions as required
Billing - respond to subscription and billing enquiries
Business Management - help small business users get the most out of the WorkflowMax job management app, help accounting practices get the most out of Xero Practice Manager app and help those using the Xero Projects feature
Security - handle enquiries and investigations into security issues, help Xero customers keep their accounts secure
Other - as Xero continually expands its small business platform offerings, there will be more to support over time
We'll be looking to have a start date early March 2023. There are a number of shifts available, this includes weekends as per the following:
Tuesday - Saturday; 7:00 - 15:30, 7:30 - 16:00, and 8:00 - 16:30
Sunday - Thursday; 7:00 - 15:30, and 7:30 - 16:00
What you’ll do
• Effectively resolve and prioritise customer support requests allocated to you
• Take ownership to fully resolve and respond to the customer’s enquiry by email or if more information or support is required, by telephone, within our targeted response times
• Where required, continue to proactively follow up and support a customer until their enquiry is fully resolved
• Maintain a high quality of written communication in the ‘Xero Voice’.
• Where necessary, collaborate with a senior team member or the Customer Experience Team Leader for their input in diagnosing and providing the customer with a resolution to the issue.
• Contribute to the continuous improvement of the Xero customer experience, by recommending product enhancements on behalf of customers
• Take ownership for your ongoing professional development, ensuring your product knowledge and technical expertise remains relevant so you can continue to deliver exceptional service and accurate information to our customers
• Demonstrate exceptional attention to detail and maintain work standards in a highly compliant environment
• Participate as a key member of the broader CX team and contribute to the execution of the overall CX Strategy
What you’ll bring with you
• Experience in a small business or business support is desirable
• Experience as a user of Xero software is desirable but not essential
• Excellent verbal and written communication
• Diligence and commitment to following through and resolving problems
• Initiative and ability to self manage, along with flexibility
• Ability to build effective relationships
• A fast learner, familiar and comfortable with technology
• A proven team player who proactively helps other team members
What’s in it for you?
• Employee share plan (become a shareholder in Xero!)
• Hybrid working
• 10 days wellbeing leave per year - we acknowledge there’s more to your wellbeing than being unwell, this leave covers mental health, medical appointments, care for dependants etc
• 28 days of leave per year ( 3 extra days gifted over the Christmas period!)
• Volunteer leave to make a difference in the community
• Discounts on multiple fitness activities, memberships and cycle to work scheme
• Modern offices equipped with the latest technology, barista made coffee, daily breakfast and ping pong tables for those moments needed to switch off
• Generous parental leave allowance with 26 weeks paid, and return to work flexibility and support
• 6 weeks of partner’s leave, full pay, to support with baby care
• Company Pension Scheme (matched contributions up to 4.5%)
What makes a great team? A Diverse Team!
Don’t be put off if you don’t tick all boxes; we know from research that candidates may not apply if they don’t feel they are 100% there yet; the essential experience we need is genuine passion in customer service. If you don’t tick the rest we would still love to talk.
We’re committed to creating a diverse and inclusive culture that is equitable for all!
Why Xero?
We are proud to have been recognised for UK’s Best Workplaces™ for Women 2022, UK’s Best Workplaces™ in Tech 2022, and named one of the UK’s Best Workplaces™ 2022 (Great Place To Work).
We pride ourselves in understanding our employees’ experiences, ensuring we hone in on particular focus areas including equity, representation, fairness and promotion of shared parental leave, whilst actively promoting women in the workplace. At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
Xero’s Global Customer Experience Team works together to provide 24/7 support to Xero users all over the world. We aim to delight our customers and make it easy for them to see how Xero adds value to their business.
As a Customer Experience Specialist in Functions, you could be expected to help our customers in any of the following broad areas;
Banking - manage and respond to banking related enquiries and perform manual system integration actions as required
Billing - respond to subscription and billing enquiries
Business Management - help small business users get the most out of the WorkflowMax job management app, help accounting practices get the most out of Xero Practice Manager app and help those using the Xero Projects feature
Security - handle enquiries and investigations into security issues, help Xero customers keep their accounts secure
Other - as Xero continually expands its small business platform offerings, there will be more to support over time
We'll be looking to have a start date early March 2023. There are a number of shifts available, this includes weekends as per the following:
Tuesday - Saturday; 7:00 - 15:30, 7:30 - 16:00, and 8:00 - 16:30
Sunday - Thursday; 7:00 - 15:30, and 7:30 - 16:00
What you’ll do
• Effectively resolve and prioritise customer support requests allocated to you
• Take ownership to fully resolve and respond to the customer’s enquiry by email or if more information or support is required, by telephone, within our targeted response times
• Where required, continue to proactively follow up and support a customer until their enquiry is fully resolved
• Maintain a high quality of written communication in the ‘Xero Voice’.
• Where necessary, collaborate with a senior team member or the Customer Experience Team Leader for their input in diagnosing and providing the customer with a resolution to the issue.
• Contribute to the continuous improvement of the Xero customer experience, by recommending product enhancements on behalf of customers
• Take ownership for your ongoing professional development, ensuring your product knowledge and technical expertise remains relevant so you can continue to deliver exceptional service and accurate information to our customers
• Demonstrate exceptional attention to detail and maintain work standards in a highly compliant environment
• Participate as a key member of the broader CX team and contribute to the execution of the overall CX Strategy
What you’ll bring with you
• Experience in a small business or business support is desirable
• Experience as a user of Xero software is desirable but not essential
• Excellent verbal and written communication
• Diligence and commitment to following through and resolving problems
• Initiative and ability to self manage, along with flexibility
• Ability to build effective relationships
• A fast learner, familiar and comfortable with technology
• A proven team player who proactively helps other team members
What’s in it for you?
• Employee share plan (become a shareholder in Xero!)
• Hybrid working
• 10 days wellbeing leave per year - we acknowledge there’s more to your wellbeing than being unwell, this leave covers mental health, medical appointments, care for dependants etc
• 28 days of leave per year ( 3 extra days gifted over the Christmas period!)
• Volunteer leave to make a difference in the community
• Discounts on multiple fitness activities, memberships and cycle to work scheme
• Modern offices equipped with the latest technology, barista made coffee, daily breakfast and ping pong tables for those moments needed to switch off
• Generous parental leave allowance with 26 weeks paid, and return to work flexibility and support
• 6 weeks of partner’s leave, full pay, to support with baby care
• Company Pension Scheme (matched contributions up to 4.5%)
What makes a great team? A Diverse Team!
Don’t be put off if you don’t tick all boxes; we know from research that candidates may not apply if they don’t feel they are 100% there yet; the essential experience we need is genuine passion in customer service. If you don’t tick the rest we would still love to talk.
We’re committed to creating a diverse and inclusive culture that is equitable for all!
Why Xero?
We are proud to have been recognised for UK’s Best Workplaces™ for Women 2022, UK’s Best Workplaces™ in Tech 2022, and named one of the UK’s Best Workplaces™ 2022 (Great Place To Work).
We pride ourselves in understanding our employees’ experiences, ensuring we hone in on particular focus areas including equity, representation, fairness and promotion of shared parental leave, whilst actively promoting women in the workplace. At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
via Salary.com
schedule_type: Full-time
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
About the Team
The Partner Sales team is the driving force behind Xero’s growth. You will work closely with the territory manager, partner consulting, enterprise, and inside sales teams along with your regional community to build beautiful partner relationships.
About the Role
This role is responsible for recruiting new accounting partners (firms) using Xero’s proven partner value proposition along with maintaining those relationships. Beginning with the proof of concept (pilot) through the creation and development of cloud strategy business plans, you will build effective partner relationships to grow and generate new revenue for both the accounting firm and Xero. You will ensure that each firm has the opportunity to grow through internal firm-wide education and peer-to-peer networking opportunities. This role will eventually require travel within the greater regional territory. The majority of your time will be spent in the field, meeting with prospective partners and helping them build their cloud strategy.
Why Xero?
At Xero, we are empowered to bring our ‘whole self’ to work. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate. We care about learning together and celebrate our teams’ continuous improvement and career development.
Want to read more about inclusivity at Xero? Learn a little more about it here.
We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave policies. We also support flexible working arrangements that allow you to balance your work, your life and your passions. Our Canadian Xero family includes Hubdoc and TaxCycle and we have offices in Toronto, Calgary, and Vancouver. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
About the Team
The Partner Sales team is the driving force behind Xero’s growth. You will work closely with the territory manager, partner consulting, enterprise, and inside sales teams along with your regional community to build beautiful partner relationships.
About the Role
This role is responsible for recruiting new accounting partners (firms) using Xero’s proven partner value proposition along with maintaining those relationships. Beginning with the proof of concept (pilot) through the creation and development of cloud strategy business plans, you will build effective partner relationships to grow and generate new revenue for both the accounting firm and Xero. You will ensure that each firm has the opportunity to grow through internal firm-wide education and peer-to-peer networking opportunities. This role will eventually require travel within the greater regional territory. The majority of your time will be spent in the field, meeting with prospective partners and helping them build their cloud strategy.
Why Xero?
At Xero, we are empowered to bring our ‘whole self’ to work. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate. We care about learning together and celebrate our teams’ continuous improvement and career development.
Want to read more about inclusivity at Xero? Learn a little more about it here.
We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave policies. We also support flexible working arrangements that allow you to balance your work, your life and your passions. Our Canadian Xero family includes Hubdoc and TaxCycle and we have offices in Toronto, Calgary, and Vancouver. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
via Salary.com
schedule_type: Full-time
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
In this onboarding specialists role, you’ll be part of a dynamic sales and support team with an opportunity to develop your sales and communications skills through training, mentorship and cross-functional collaboration while contributing to achieving Xero’s revenue goals.
You’ll be responsible for helping drive conversion and retention of Xero’s Small Business (SMB) customer base; including ensuring our SMB users in Canada are successfully converted to new customers, onboarded, and feel confident using our product.
Using your product knowledge, expertise, and customer insights provided, you will help ensure every customer you connect with feels confident using Xero and trusts it is valuable for running their business. This will be primarily through proactive phone conversations and email but will also include other proactive channels or methods implemented going forward.
You’ll have a passion for making our customers’ lives easy when it comes to using Xero. You’ll understand the comprehensive customer experience, sales, and lifecycle journey, and identify opportunities for the customer where Xero can help make running their small business easier.
Why Xero?
At Xero, we are empowered to bring our ‘whole self’ to work. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate. We care about learning together and celebrate our teams’ continuous improvement and career development.
Want to read more about inclusivity at Xero? Learn a little more about it here.
We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave policies. We also support flexible working arrangements that allow you to balance your work, your life and your passions. Our Canadian Xero family includes Hubdoc and TaxCycle and we have offices in Toronto, Calgary, and Vancouver. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
In this onboarding specialists role, you’ll be part of a dynamic sales and support team with an opportunity to develop your sales and communications skills through training, mentorship and cross-functional collaboration while contributing to achieving Xero’s revenue goals.
You’ll be responsible for helping drive conversion and retention of Xero’s Small Business (SMB) customer base; including ensuring our SMB users in Canada are successfully converted to new customers, onboarded, and feel confident using our product.
Using your product knowledge, expertise, and customer insights provided, you will help ensure every customer you connect with feels confident using Xero and trusts it is valuable for running their business. This will be primarily through proactive phone conversations and email but will also include other proactive channels or methods implemented going forward.
You’ll have a passion for making our customers’ lives easy when it comes to using Xero. You’ll understand the comprehensive customer experience, sales, and lifecycle journey, and identify opportunities for the customer where Xero can help make running their small business easier.
Why Xero?
At Xero, we are empowered to bring our ‘whole self’ to work. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate. We care about learning together and celebrate our teams’ continuous improvement and career development.
Want to read more about inclusivity at Xero? Learn a little more about it here.
We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave policies. We also support flexible working arrangements that allow you to balance your work, your life and your passions. Our Canadian Xero family includes Hubdoc and TaxCycle and we have offices in Toronto, Calgary, and Vancouver. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
via Salary.com
posted_at: 7 days agoschedule_type: Full-time
Xero is a beautiful, easy-to-use cloud based platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
Diversity of people brings diversity of thought, and that is core to driving Xero’s mission. Supporting a culture of inclusion is something we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours... to better understand and serve customers, attract
Xero is a beautiful, easy-to-use cloud based platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
Diversity of people brings diversity of thought, and that is core to driving Xero’s mission. Supporting a culture of inclusion is something we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours... to better understand and serve customers, attract top talent and innovate successfully. A part of that is to support many types of flexible working arrangements that allow you to balance your work, your life and your passions. So, from the moment you begin your journey with Xero, we will constantly strive to ensure you’ll feel welcome and supported to do the best work of your life.
About the role
As a Principal Engineer at Xero, you will be a figurehead within your product portfolio, providing a shining light of engineering excellence and leadership that other engineers aspire to and want to emulate. The people around you will grow in capability and confidence by working with you!
This role is a great fit for you if you aren’t afraid of a #Challenge, with a keen eye for detail and a passion for creating #Beautiful cloud-based scalable products. You’ll be a strong communicator with the ability to influence others in a #Human way and you will take #Ownership of your product portfolio and guide your #Team to greatness.
We don't mind if you come from a background of engineering, quality, data, or any other technical discipline. We value people with a broad set of skills, who can share their wealth of knowledge with others to drive change and growth at Xero as we continue to grow.
We're looking for Engineers to help us deliver on our greatest ambitions, whilst driving the highest standards of engineering excellence.
Flexible Working
Xero is continuing to grow and so are the opportunities to join us! You can choose to perform this role:
In one of our #beautiful offices (Melbourne, Sydney, Canberra, Brisbane)
Flexibly, through a hybrid of in office and remote working styles
Permanently Remote from within Australia
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for a role at Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
Diversity of people brings diversity of thought, and that is core to driving Xero’s mission. Supporting a culture of inclusion is something we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours... to better understand and serve customers, attract top talent and innovate successfully. A part of that is to support many types of flexible working arrangements that allow you to balance your work, your life and your passions. So, from the moment you begin your journey with Xero, we will constantly strive to ensure you’ll feel welcome and supported to do the best work of your life.
About the role
As a Principal Engineer at Xero, you will be a figurehead within your product portfolio, providing a shining light of engineering excellence and leadership that other engineers aspire to and want to emulate. The people around you will grow in capability and confidence by working with you!
This role is a great fit for you if you aren’t afraid of a #Challenge, with a keen eye for detail and a passion for creating #Beautiful cloud-based scalable products. You’ll be a strong communicator with the ability to influence others in a #Human way and you will take #Ownership of your product portfolio and guide your #Team to greatness.
We don't mind if you come from a background of engineering, quality, data, or any other technical discipline. We value people with a broad set of skills, who can share their wealth of knowledge with others to drive change and growth at Xero as we continue to grow.
We're looking for Engineers to help us deliver on our greatest ambitions, whilst driving the highest standards of engineering excellence.
Flexible Working
Xero is continuing to grow and so are the opportunities to join us! You can choose to perform this role:
In one of our #beautiful offices (Melbourne, Sydney, Canberra, Brisbane)
Flexibly, through a hybrid of in office and remote working styles
Permanently Remote from within Australia
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for a role at Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
via Built In Colorado
posted_at: 4 days agoschedule_type: Full-timesalary: 48K–53K a year
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
Xero’s Customer Experience Team is made up of product experts, based in NZ, AU, US and UK, who work together to provide 24/7 support to Xero users. We aim to delight our customers and make it easy for them to see how Xero adds value to their business.
As a CX Accounting specialist, you will be investigating and responding to queries sent in by customers when they encounter issues with our software, or just need a helping hand to get something done. Through written replies and outbound phone calls, we aim to give each customer prompt, customized, and easy-to-understand information about using Xero, in order to help their business thrive. No two days at Xero will be quite the same. As you build your knowledge and confidence, there will be opportunities to up-skill and specialize in the support of additional areas of our software.
What you'll do
• Effective resolution and prioritization of customer support requests relating to our accounting software within our targeted initial response times, quality, and productivity expectations
• Maintain a high quality of customer interaction and support via both written message and phone to either resolve the issue or request further information/clarification regarding their query
• Maintain a high quality of written communication in an agreed style and format
• Collaborate with team members to provide high quality customer experience
• Contribute to the continuous improvement of the Xero customer experience, including internal processes and the Xero application functionality
• Problem solving for technical issues using a variety of resources and team collaboration
• Other Accounting and Product Support related tasks
• Perform in a hybrid working environment to capitalize on collaboration and flexibility, working from the office 3 days a week
Success looks like
• Regularly demonstrating Xero’s core values - Human, Team, Challenge, Ownership, and Beautiful
• Ability to meet performance expectations to drive #beautiful customer experience outcomes while servicing high customer demand
• Accurate diagnosis and technical troubleshooting of product bugs and issues on customer issues
• Timely, accurate, and helpful responses to customer support cases as per the agreed targets
• Efficient escalation of priority issues to assist in prompt case resolution
• Provide feedback on processes and product improvements to the CX Management Team
What you’ll bring with you
• Experience in accounting, or understanding of accounting principles
• Prior experience working with accounting software or small business financial operations or software (i.e. accounting degree or business degree with accounting classes, experience as a user of Xero or equivalent product, experience as an accountant or bookkeeper, experience with small business operations and services)
• Excellent verbal and written communication
• Diligence and commitment to following through and resolving problems
• A mature and passionate approach to doing great work, including receptivity to feedback
• Initiative and ability to self manage, along with adaptability and flexibility
• Ability to build effective relationships
• A fast learner, familiar and comfortable with technology
• A resilient team player committed to proactively helping other team members
• An ability to think outside the box when problem solving
• Strong troubleshooting skills and curiosity to test scenarios in the Xero user interface for issue diagnosis and resolution
• Experience within a customer service environment is preferred
• Experience in a small business is desirable
• Experience working in collaborative, people-first (ie. customers, peers, and others) environments
Xero celebrates diversity. We are committed to creating an inclusive environment where our employees can do the best work of their lives. We are committed to transparency and to equal pay for equal work. Total compensation for this role includes a base salary of $48,000 - $53,000, commensurate with experience, plus an annual grant of Xero shares, calculated as a percentage of base salary.
This role is non-exempt and candidates must be available to start March 20, 2023.
Why Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, flexible working, innovation, and well-being are not just inspired but celebrated. We value our people and offer a wide range of compelling benefits and perks, including Xero shares and great parental leave policies.
Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life. At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
Xero’s Customer Experience Team is made up of product experts, based in NZ, AU, US and UK, who work together to provide 24/7 support to Xero users. We aim to delight our customers and make it easy for them to see how Xero adds value to their business.
As a CX Accounting specialist, you will be investigating and responding to queries sent in by customers when they encounter issues with our software, or just need a helping hand to get something done. Through written replies and outbound phone calls, we aim to give each customer prompt, customized, and easy-to-understand information about using Xero, in order to help their business thrive. No two days at Xero will be quite the same. As you build your knowledge and confidence, there will be opportunities to up-skill and specialize in the support of additional areas of our software.
What you'll do
• Effective resolution and prioritization of customer support requests relating to our accounting software within our targeted initial response times, quality, and productivity expectations
• Maintain a high quality of customer interaction and support via both written message and phone to either resolve the issue or request further information/clarification regarding their query
• Maintain a high quality of written communication in an agreed style and format
• Collaborate with team members to provide high quality customer experience
• Contribute to the continuous improvement of the Xero customer experience, including internal processes and the Xero application functionality
• Problem solving for technical issues using a variety of resources and team collaboration
• Other Accounting and Product Support related tasks
• Perform in a hybrid working environment to capitalize on collaboration and flexibility, working from the office 3 days a week
Success looks like
• Regularly demonstrating Xero’s core values - Human, Team, Challenge, Ownership, and Beautiful
• Ability to meet performance expectations to drive #beautiful customer experience outcomes while servicing high customer demand
• Accurate diagnosis and technical troubleshooting of product bugs and issues on customer issues
• Timely, accurate, and helpful responses to customer support cases as per the agreed targets
• Efficient escalation of priority issues to assist in prompt case resolution
• Provide feedback on processes and product improvements to the CX Management Team
What you’ll bring with you
• Experience in accounting, or understanding of accounting principles
• Prior experience working with accounting software or small business financial operations or software (i.e. accounting degree or business degree with accounting classes, experience as a user of Xero or equivalent product, experience as an accountant or bookkeeper, experience with small business operations and services)
• Excellent verbal and written communication
• Diligence and commitment to following through and resolving problems
• A mature and passionate approach to doing great work, including receptivity to feedback
• Initiative and ability to self manage, along with adaptability and flexibility
• Ability to build effective relationships
• A fast learner, familiar and comfortable with technology
• A resilient team player committed to proactively helping other team members
• An ability to think outside the box when problem solving
• Strong troubleshooting skills and curiosity to test scenarios in the Xero user interface for issue diagnosis and resolution
• Experience within a customer service environment is preferred
• Experience in a small business is desirable
• Experience working in collaborative, people-first (ie. customers, peers, and others) environments
Xero celebrates diversity. We are committed to creating an inclusive environment where our employees can do the best work of their lives. We are committed to transparency and to equal pay for equal work. Total compensation for this role includes a base salary of $48,000 - $53,000, commensurate with experience, plus an annual grant of Xero shares, calculated as a percentage of base salary.
This role is non-exempt and candidates must be available to start March 20, 2023.
Why Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, flexible working, innovation, and well-being are not just inspired but celebrated. We value our people and offer a wide range of compelling benefits and perks, including Xero shares and great parental leave policies.
Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life. At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
via Salary.com
schedule_type: Full-time
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
Are you accounting qualified and passionate about helping small businesses thrive? With positions commencing March & April 2023 - Use your accounting expertise to empower small businesses and accountants around the globe (and have fun while doing it!). We are looking to fill several roles in our Customer Experience team based in Melbourne.
Meet the team
We are a group of passionate customer experience specialists. We love delivering world-class support to small businesses and accountants around the globe, empowering them to do #beautiful business.
How do we do this?
Our customers contact us online and we usually respond the same way, however sometimes it’s easier to talk someone through their questions over the phone, giving them a beautiful support experience. Through these interactions with our customers, we educate them to make sure they get the best out of our platform.
But that’s not it, to ensure we deliver world-class support, we continually encourage our team to learn and flourish by providing opportunities to upskill and specialise in the areas that interest them. We are a place where personal development, innovation, and change are not only inspired but also celebrated. Sounds good, right? It gets better…
The best teams deserve the best, so from a #beautiful environment (table tennis and barista coffee included) to extensive benefits including company shares and flexible working, we love rewarding our people. You’ll feel at home here. Leave your suit in the wardrobe (it’s all smart casual) and start loving Mondays again.
Some of the things you’ll do
• Respond to our customers via email or telephone with the end goal of resolving their issue
• Collaborate effectively with other teams such as Sales, Technical Specialists and Product
• Utilising Accounting knowledge to provide practical, real time solutions
• Maintain a high quality of written communication based on Xero’s style & format
• Where appropriate escalate feedback received from customers to ensure continuous improvement of Xero customer care service
• Support our wider Xero teams with events and initiatives
• Work with a diverse team, with some of the best technology in a modern and flexible environment
• We support customers around the globe 24/7, our team here in Melbourne typically work Monday to Friday from 10.30am - 7pm however we are also happy if you’d like to work a regular Saturday and have a 11.30 - 8pm shift available.
What you’ll bring with you
• High level of attention to detail and strong problem-solving skills
• Accounting degree and/or experience
• Fantastic communication skills - both written and verbal
• Initiative and ability to self-manage
• A team player attitude, you love to collaborate and pro-actively assist other team members
• And most of all, the ability to have fun whilst doing what we do best!
Thank you for your interest in Xero. Please note that the Xero talent team will be on leave during the festive period, and will follow up on applications as soon as possible upon our return in mid-January.
Why Xero?
At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
Are you accounting qualified and passionate about helping small businesses thrive? With positions commencing March & April 2023 - Use your accounting expertise to empower small businesses and accountants around the globe (and have fun while doing it!). We are looking to fill several roles in our Customer Experience team based in Melbourne.
Meet the team
We are a group of passionate customer experience specialists. We love delivering world-class support to small businesses and accountants around the globe, empowering them to do #beautiful business.
How do we do this?
Our customers contact us online and we usually respond the same way, however sometimes it’s easier to talk someone through their questions over the phone, giving them a beautiful support experience. Through these interactions with our customers, we educate them to make sure they get the best out of our platform.
But that’s not it, to ensure we deliver world-class support, we continually encourage our team to learn and flourish by providing opportunities to upskill and specialise in the areas that interest them. We are a place where personal development, innovation, and change are not only inspired but also celebrated. Sounds good, right? It gets better…
The best teams deserve the best, so from a #beautiful environment (table tennis and barista coffee included) to extensive benefits including company shares and flexible working, we love rewarding our people. You’ll feel at home here. Leave your suit in the wardrobe (it’s all smart casual) and start loving Mondays again.
Some of the things you’ll do
• Respond to our customers via email or telephone with the end goal of resolving their issue
• Collaborate effectively with other teams such as Sales, Technical Specialists and Product
• Utilising Accounting knowledge to provide practical, real time solutions
• Maintain a high quality of written communication based on Xero’s style & format
• Where appropriate escalate feedback received from customers to ensure continuous improvement of Xero customer care service
• Support our wider Xero teams with events and initiatives
• Work with a diverse team, with some of the best technology in a modern and flexible environment
• We support customers around the globe 24/7, our team here in Melbourne typically work Monday to Friday from 10.30am - 7pm however we are also happy if you’d like to work a regular Saturday and have a 11.30 - 8pm shift available.
What you’ll bring with you
• High level of attention to detail and strong problem-solving skills
• Accounting degree and/or experience
• Fantastic communication skills - both written and verbal
• Initiative and ability to self-manage
• A team player attitude, you love to collaborate and pro-actively assist other team members
• And most of all, the ability to have fun whilst doing what we do best!
Thank you for your interest in Xero. Please note that the Xero talent team will be on leave during the festive period, and will follow up on applications as soon as possible upon our return in mid-January.
Why Xero?
At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process Show more details...
via Salary.com
schedule_type: Full-time
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
You'll help build and manage software that solves engineering problems at scale. You’ll work in collaboration with other Xeros to help create and deliver beautiful software to our customers, faster.
You’ll undertake software application development on applications in our existing suite of products (including new ones), contributing to new or improved experiences for our customers, internal and external.
You’ll help maintain the standard for engineering excellence at Xero and support your team members in building products together. You’ll contribute to our cross functional environment by working towards the same objectives, using modern principles and practices.
You’ll be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to automate. You’ll be able to make data-driven decisions that will release value early to solve Xero customers' problems more effectively.
About Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, innovation, and well-being are not just inspired but celebrated.
We value our people and offer a wide range of compelling benefits and perks, including Xero shares and great parental leave policies. Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life Show more details...
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small... businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
You'll help build and manage software that solves engineering problems at scale. You’ll work in collaboration with other Xeros to help create and deliver beautiful software to our customers, faster.
You’ll undertake software application development on applications in our existing suite of products (including new ones), contributing to new or improved experiences for our customers, internal and external.
You’ll help maintain the standard for engineering excellence at Xero and support your team members in building products together. You’ll contribute to our cross functional environment by working towards the same objectives, using modern principles and practices.
You’ll be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to automate. You’ll be able to make data-driven decisions that will release value early to solve Xero customers' problems more effectively.
About Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, innovation, and well-being are not just inspired but celebrated.
We value our people and offer a wide range of compelling benefits and perks, including Xero shares and great parental leave policies. Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life Show more details...
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