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schedule_type: Contractorwork_from_home: 1
This a Full Remote job, the offer is available from: United States, New York (USA)
...
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Siri Infosolutions Inc, is seeking the following. Apply via Dice today!
Hi
Hope you are doing well.
We have opening from our Client as mentioned below, we have Mulltiple new openings with our client for
(Looking for LocaLs only)
Title: Service desk (M-F)
Location
This a Full Remote job, the offer is available from: United States, New York (USA)
...
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Siri Infosolutions Inc, is seeking the following. Apply via Dice today!
Hi
Hope you are doing well.
We have opening from our Client as mentioned below, we have Mulltiple new openings with our client for
(Looking for LocaLs only)
Title: Service desk (M-F)
Location : NYC, Zipcode (10016)(initial remote then onsite)(Looking for LocaLs)
Duration: Contract
Looking only LEVEL1 and Level 2
• Technical understanding of Active Directory, DNS and TCP/IP protocols.
• Initial 2-3 weeks Training will be given as remote from M-F
• Take maximum number of calls and resolve the tickets.
• Take max number of calls and generate max number of tickets
• Should Be vaccinated.
• Responsible for helping image creation/modification (SCCM)
• Responsible software implementation and help modifications, testing, creation of support documentation, deployment and providing deployment statistics to stakeholders.
• Manage level 1 IT Patient Incident/service requests from report to resolution:
• Receive, prioritize, document and actively resolve end user help requests
• Triage requests and incidents to ensure accurate transfers and escalation, per service level agreements (SLA)
• Track open tickets and monitor ticket progress per SLA, close ticket items when resolve
• Follow escalation and paging procedures to ensure SLAs are being met
• Provide support and services to patients, seeking to resolve as many calls as possible at level 1:
• Provide support for issues related to Epic MyChart password resets.
• Provide Patients with a single point of contact for IT needs.
• Provide a positive experience to the patients through meeting and exceeding Patient expectations, and engendering confidence that requests will be resolved
• Participate in special projects as needed and perform other duties as assigned
• Must be able to work independently as well as work as part of a fast-moving team
• Must be able to work at various locations when necessary along with working various shifts
• CORPORATE REQUIREMENTS
• An Associate Degree in a relevant field from an accredited college or university or High School diplomat; and, or
• One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs.
Thanks & Regards
Technical Recruiter
,
Siri Info Solutions
3 Ethel Road, Suite#302 | Edison, NJ - 08817
Visit us at:
Service desk (M-F)::NYC, Zipcode (10016)(initial remote then onsite))(Looking for Locals):Contract
"This offer from "Dice" has been enriched by Jobgether and got a 83.5% flex score Show more details...
...
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Siri Infosolutions Inc, is seeking the following. Apply via Dice today!
Hi
Hope you are doing well.
We have opening from our Client as mentioned below, we have Mulltiple new openings with our client for
(Looking for LocaLs only)
Title: Service desk (M-F)
Location : NYC, Zipcode (10016)(initial remote then onsite)(Looking for LocaLs)
Duration: Contract
Looking only LEVEL1 and Level 2
• Technical understanding of Active Directory, DNS and TCP/IP protocols.
• Initial 2-3 weeks Training will be given as remote from M-F
• Take maximum number of calls and resolve the tickets.
• Take max number of calls and generate max number of tickets
• Should Be vaccinated.
• Responsible for helping image creation/modification (SCCM)
• Responsible software implementation and help modifications, testing, creation of support documentation, deployment and providing deployment statistics to stakeholders.
• Manage level 1 IT Patient Incident/service requests from report to resolution:
• Receive, prioritize, document and actively resolve end user help requests
• Triage requests and incidents to ensure accurate transfers and escalation, per service level agreements (SLA)
• Track open tickets and monitor ticket progress per SLA, close ticket items when resolve
• Follow escalation and paging procedures to ensure SLAs are being met
• Provide support and services to patients, seeking to resolve as many calls as possible at level 1:
• Provide support for issues related to Epic MyChart password resets.
• Provide Patients with a single point of contact for IT needs.
• Provide a positive experience to the patients through meeting and exceeding Patient expectations, and engendering confidence that requests will be resolved
• Participate in special projects as needed and perform other duties as assigned
• Must be able to work independently as well as work as part of a fast-moving team
• Must be able to work at various locations when necessary along with working various shifts
• CORPORATE REQUIREMENTS
• An Associate Degree in a relevant field from an accredited college or university or High School diplomat; and, or
• One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs.
Thanks & Regards
Technical Recruiter
,
Siri Info Solutions
3 Ethel Road, Suite#302 | Edison, NJ - 08817
Visit us at:
Service desk (M-F)::NYC, Zipcode (10016)(initial remote then onsite))(Looking for Locals):Contract
"This offer from "Dice" has been enriched by Jobgether and got a 83.5% flex score Show more details...
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