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7. Kayako. Best help desk ticketing system for providing contextual support. Kayako is a basic ticketing system that can help you manage email, Facebook, X (Twitter), and live chat conversations via either a cloud or on-premises setup. A nice aspect of the platform is their SingleView™ conversation interface.
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- 15 yrs old
- 8,811 Site Rank
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A ticketing system makes it easy for IT support and customer service teams to process, manage, and track requests across channels. Choosing the best ticketing software with features that fit your needs can set your teams up to deliver excellent support—so much so that employees and customers will feel like they won an exclusive, one-way ticket to customer service paradise.
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- 19 yrs old
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11. Zoho Desk. Best For: Startups and companies looking to scale in a cost-efficient way. What We Like: Zoho has a pretty robust free tier — offering predefined SLAs, mobile apps, and customer management in addition to a basic ticketing system and private knowledge base.
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- United States
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- 19 yrs old
- 401 Site Rank
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The Best Help Desk Ticketing Systems Options to Consider. Zendesk — The Best for Most. Freshdesk — The Best for Scaling Businesses. Zoho Desk — The Best for Seamless Multi-Channel Support. Help Scout — The Best for Customer Support Teams With 500+ Users. ProProfs Help Desk — The Best for Email Ticketing.
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- 21 yrs old
- 1,966 Site Rank
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Best Overall: Freshdesk ». Best Budget: Spiceworks Cloud Help Desk ». Best for Small Businesses: Zendesk Suite ». Best for Ticket Management and Tracking: Zoho Desk ». Best for IT Help Desks ...
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- 29 yrs old
- 386 Site Rank
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Jira comes with built-in automation, queuing, knowledge base, and asset management features. It matches your operational workflow and offers a number of integrations to complement your other service software. 3. Zoho Desk. Zoho Desk is a multi-channel help desk that includes an advanced ticket management system.
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- United States
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- 19 yrs old
- 401 Site Rank
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The Best Help Desk Software Deals This Week*. HappyFox — $29 Per User Per Month, Billed Annually. Salesforce — Provide Effortless Customer Support. Zendesk — Zendesk Offers Top-Rated, All-in ...
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- United States
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- 29 yrs old
- 650 Site Rank
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Zendesk ticketing system. Ratings: 4.3/5⭐️ ( 5,750+ reviews) Zendesk is a robust help desk software offering multichannel support. It acts as the backbone of your customer service operations, offering additional live chat and chatbot features. On top of that, it easily integrates with a variety of apps.
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- 54 yrs old
- 28,293 Site Rank
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