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Hi, we're Help Scout, and we're building the customer communication platform for growing businesses that feel the same way. 2011. Founded in 2011, our fully remote team works from over 115 cities across the globe. 12,000. Our people-first products power over 12,000 customer-facing teams. 950MM.
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Get Started. Learn the platform in less than an hour. Become a power user in less than a day. Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.
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What is a help desk ticketing system? A ticketing system is a tool that helps you keep track of incoming requests. Whenever an end-user, employee, or customer sends your team a message — through email, phone, chat, social media, or web form — the software creates a "ticket" to help track that request through to resolution.
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SMS customer support. 1. Gmelius. Best Help Scout alternative for email-only support. The best way to think of Gmelius is as a Gmail extension of sorts. It adds additional functionality to an existing Gmail account that lets support teams do things like assign conversations and add internal notes.
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Help Scout is committed to keeping your data secure. We are GDPR and SOC 2 compliant, and offer advanced security and HIPAA options. Non-profit and startup pricing. Help Scout for Good is a program for non-profits and B-corps. We've also got a startup plan to help early-stage companies grow.
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Use AI to write and improve your replies, summarize all your convos, and streamline everything you do. Stay in sync. Your team will love how easy it is to stay organized and on the same page. Personalize responses. Know exactly who you're talking to with previous conversations and app activity at your fingertips. Play well with others.
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Learn the platform in less than an hour. Become a power user in less than a day. Try for Free Book a Demo. Help Scout's Omnichannel Support Platform helps you provide a seamless shopping experience across all channels including email, live chat, and social.
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See for yourself with a free trial — we'll happily extend you if you need more time. Free 15-day Trial. Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
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