Spiceworks help desk features

Features: Zendesk offers more help desk features like ticketing, live chat, or customer self-service portals, while Spiceworks provides features focused more on IT …
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Priority management. All tickets created by end users should have a priority of Normal. However, we should have the ability to modify that priority. Would be great if …
Here is a list of four key features you should consider before selecting the online help desk software you wish to use. Tracking and reporting — Helpdesk software provides IT pros …
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