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360learning
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CountryHosted in United States
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#101,272
#101,272
Site age
21 yrs
21 yrs
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United States
United States
Popular Questions for 360learning
Newest job postings for 360learning
via Salary.com
schedule_type: Full-time
Our Learning Consultant team plays a crucial role in training our clients on how to create a Collaborative Learning organization and how to use our platform to reshape the way corporate learning is being distributed. They are a team of learning and development subject-matter experts, who excel in consultative roles.
As a Learning Consultant, you will be part of the Client success team whose... mission is to support customers during their contract
Our Learning Consultant team plays a crucial role in training our clients on how to create a Collaborative Learning organization and how to use our platform to reshape the way corporate learning is being distributed. They are a team of learning and development subject-matter experts, who excel in consultative roles.
As a Learning Consultant, you will be part of the Client success team whose... mission is to support customers during their contract life cycle, starting by the launch of their new collaborative learning software.
You will be assigned to a portfolio of projects that can go from:
- Onboarding a new customer using a blended training approach, combining e-learning and live workshops, to help them understand and make the most of our exciting learning platform
- Implementation projects of the solution on existing customers and ensure adoption and successful launch
- Specific and dedicated workshops to boost client usage
- Consulting projects of 6-12 weeks duration for best practices sharing and drive customer towards success.
Success in this role is measured by meeting customer satisfaction, key project timelines, and customer retention.
Within 1 month, you will:
• Become a Trello and Convexity expert through our onboarding process
• Understand how our Customer Success Team works together to make customers successful
• Master our product and services offering
• Meet the global team through virtual coffee meets and happy hours
• Shadow ongoing projects
Within 3 months, you will:
• Host your first workshops with customers and get feedback from your peers
• Start your first projects
• Define your quarterly priorities in relation to the Customer Success Team with your coach
• Become an active participant in updating our internal knowledge base on Trello to help the LEC team succeed and scale as we grow
Within 6 months, you will:
• Take the lead on more complex workshops and projects
• Master all advanced solutions
• Participate in regular Discovery Meetings with Product Managers to identify the features that will impact your team's activity
• Participate in pre-sales activities when large prospects need to experience first hand the type of support an LC will provide
Within 12 months, you will:
• Create the scripts and associated educational resources for new services delivered by the LC
• Onboard and mentor at least 1 new LC
The Skillset
• First experience with creating or managing learning and development curriculum
• You are recognized for your listening and teaching skills
• Ability to express your ideas in a clear and concise manner, both written and oral
• You are proactive and prefer working in a strong results-oriented culture
• Keen interest for the digital industry, education and e-learning in particular
• Fluent proficiency in French, German and English
• Enthusiasm about the idea of working in our Culture of Convexity: https://bit.ly/Convexity_360L
What we offer:
• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. View our CSR charter: https://360learning.com/blog/corporate-social-responsibility-charter/
• Balance: Flexible hours, full remote work possible anywhere in France
• International team: Offices in London, New York and Paris
• Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
Interview Process:
• Phone screen with our recruiter
• Discovery meeting with the LEC coach
• Case study presentation
• Clarification meeting with our Head of PS
• Culture fit interview with our VP CS
• Offer !
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400 team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
As a Learning Consultant, you will be part of the Client success team whose... mission is to support customers during their contract life cycle, starting by the launch of their new collaborative learning software.
You will be assigned to a portfolio of projects that can go from:
- Onboarding a new customer using a blended training approach, combining e-learning and live workshops, to help them understand and make the most of our exciting learning platform
- Implementation projects of the solution on existing customers and ensure adoption and successful launch
- Specific and dedicated workshops to boost client usage
- Consulting projects of 6-12 weeks duration for best practices sharing and drive customer towards success.
Success in this role is measured by meeting customer satisfaction, key project timelines, and customer retention.
Within 1 month, you will:
• Become a Trello and Convexity expert through our onboarding process
• Understand how our Customer Success Team works together to make customers successful
• Master our product and services offering
• Meet the global team through virtual coffee meets and happy hours
• Shadow ongoing projects
Within 3 months, you will:
• Host your first workshops with customers and get feedback from your peers
• Start your first projects
• Define your quarterly priorities in relation to the Customer Success Team with your coach
• Become an active participant in updating our internal knowledge base on Trello to help the LEC team succeed and scale as we grow
Within 6 months, you will:
• Take the lead on more complex workshops and projects
• Master all advanced solutions
• Participate in regular Discovery Meetings with Product Managers to identify the features that will impact your team's activity
• Participate in pre-sales activities when large prospects need to experience first hand the type of support an LC will provide
Within 12 months, you will:
• Create the scripts and associated educational resources for new services delivered by the LC
• Onboard and mentor at least 1 new LC
The Skillset
• First experience with creating or managing learning and development curriculum
• You are recognized for your listening and teaching skills
• Ability to express your ideas in a clear and concise manner, both written and oral
• You are proactive and prefer working in a strong results-oriented culture
• Keen interest for the digital industry, education and e-learning in particular
• Fluent proficiency in French, German and English
• Enthusiasm about the idea of working in our Culture of Convexity: https://bit.ly/Convexity_360L
What we offer:
• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. View our CSR charter: https://360learning.com/blog/corporate-social-responsibility-charter/
• Balance: Flexible hours, full remote work possible anywhere in France
• International team: Offices in London, New York and Paris
• Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
Interview Process:
• Phone screen with our recruiter
• Discovery meeting with the LEC coach
• Case study presentation
• Clarification meeting with our Head of PS
• Culture fit interview with our VP CS
• Offer !
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400 team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
via Built In NYC
schedule_type: Full-timework_from_home: 1
As an Account Executive on the North American Mid-Market team, you are responsible for driving revenue in North America with a focus on the mid-market segment (100 - 2,500 employees). You are committed to learning and executing our proven sales methodologies to hit your quota and grow your sales skills.
Hear from your future coach...
"My core objective for the Mid-Market team is to continuously strive to be the best sellers in the industry. This
As an Account Executive on the North American Mid-Market team, you are responsible for driving revenue in North America with a focus on the mid-market segment (100 - 2,500 employees). You are committed to learning and executing our proven sales methodologies to hit your quota and grow your sales skills.
Hear from your future coach...
"My core objective for the Mid-Market team is to continuously strive to be the best sellers in the industry. This pursuit is driven by our unyielding commitment to quality execution and a culture that thrives on peer-driven upskilling. Within our team, my expectation is that the Account Executives inspire each other to reach higher levels of achievement through constructive feedback and mutual support," - Brian Merical, Director of Mid Market Sales
Within 1 month, you will:
• Master the product demo and pitch
• Meet the global team through virtual coffee meets and happy hours
• Get familiar with our Convexity culture
Within 3 months, you will:
• Close your first deal
• Run tailored and exceptional client meetings
• Build your own pipeline
• Become an expert in Learning & Development market trends, emerging technologies, and competitors
Within 6 months, you will:
• Drive revenue generation through qualifying and closing new business
• Meet and exceed all quarterly sales quotas
Within 12 months, you will:
• Contribute as a subject matter expert on the 360Learning platform and share your knowledge with the rest of the organization
• Be ready to tackle more complex, multi-thread deals
The Skill Set
• At least 3 years of experience in a B2B SaaS environment as an Account Executive or Pre-sales Role
• A growth mindset and a life-long learning attitude
• Strong analytical and organizational skills
• Strong written and verbal communication skills
• Executed complex software/platform demos in your sales process
• A Bachelor’s degree or higher level of education
• Enthusiasm about the idea of working in our Culture of Convexity (https://bit.ly/Convexity_360L)
What We Offer
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
#LI-MKN
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
Hear from your future coach...
"My core objective for the Mid-Market team is to continuously strive to be the best sellers in the industry. This pursuit is driven by our unyielding commitment to quality execution and a culture that thrives on peer-driven upskilling. Within our team, my expectation is that the Account Executives inspire each other to reach higher levels of achievement through constructive feedback and mutual support," - Brian Merical, Director of Mid Market Sales
Within 1 month, you will:
• Master the product demo and pitch
• Meet the global team through virtual coffee meets and happy hours
• Get familiar with our Convexity culture
Within 3 months, you will:
• Close your first deal
• Run tailored and exceptional client meetings
• Build your own pipeline
• Become an expert in Learning & Development market trends, emerging technologies, and competitors
Within 6 months, you will:
• Drive revenue generation through qualifying and closing new business
• Meet and exceed all quarterly sales quotas
Within 12 months, you will:
• Contribute as a subject matter expert on the 360Learning platform and share your knowledge with the rest of the organization
• Be ready to tackle more complex, multi-thread deals
The Skill Set
• At least 3 years of experience in a B2B SaaS environment as an Account Executive or Pre-sales Role
• A growth mindset and a life-long learning attitude
• Strong analytical and organizational skills
• Strong written and verbal communication skills
• Executed complex software/platform demos in your sales process
• A Bachelor’s degree or higher level of education
• Enthusiasm about the idea of working in our Culture of Convexity (https://bit.ly/Convexity_360L)
What We Offer
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
#LI-MKN
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you Show more details...
via ZipRecruiter
schedule_type: Contractorwork_from_home: 1
Our Support Team plays a critical role in the daily life of our customers. We provide assistance for all functional and technical questions and only operate asynchronously (email only): no live assistance (chat, phone) is provided.
As a Support Agent for the EMEA region, your mission will be to answer all queries from our French and English customers by email...
You will work in full autonomy, your work will be judged on measurable results and while
Our Support Team plays a critical role in the daily life of our customers. We provide assistance for all functional and technical questions and only operate asynchronously (email only): no live assistance (chat, phone) is provided.
As a Support Agent for the EMEA region, your mission will be to answer all queries from our French and English customers by email...
You will work in full autonomy, your work will be judged on measurable results and while we have guidelines for style of writing, there is no script whatsoever and each individual can bring their own personal touch.
Within 1 month, you will:
• Experience a comprehensive onboarding that includes an insight into our teams, culture, and product
• Become an expert in Trello & asynchronous communication
• Discover the Support team and get to know the key stakeholders you'll be working with
• Answer to written requests from clients (50% of the time)
Within 3 months, you will:
• Start answering to written requests from clients
• Guarantee customer satisfaction and respect of our SLAs (we aim at answering most requests under 2 hours)
• Get to know our product and all its features inside out
Within 6 months, you will:
• Keep answering to written requests from clients
• Work autonomously to identify and document bugs and have them solved by the R&D team
• Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
Within 12 months, you will:
• Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
• Start handling our most valuable customers by becoming a dedicated agent for some of them
The Skills Set
• 3+ years experience within support function role
• You bring a client-centricity mindset to everything you do
• You are a problem solver and a great investigator
• You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in French
• You are fluent in English (B2 level required)
• You have a passion for learning and an ability to take complex technical information and turn it into engaging, easy-to-understand instructions
• Enthusiasm for our culture explained here
What We Offer
• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
• Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
Interview Process
• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with our Head of Support
• Case Study to do at home
• Clarification Meeting with a Support Agent or a Product Manager
• Culture Fit Meeting with our VP Client Success
• Offer!
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners-all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Apply for this job Show more details...
As a Support Agent for the EMEA region, your mission will be to answer all queries from our French and English customers by email...
You will work in full autonomy, your work will be judged on measurable results and while we have guidelines for style of writing, there is no script whatsoever and each individual can bring their own personal touch.
Within 1 month, you will:
• Experience a comprehensive onboarding that includes an insight into our teams, culture, and product
• Become an expert in Trello & asynchronous communication
• Discover the Support team and get to know the key stakeholders you'll be working with
• Answer to written requests from clients (50% of the time)
Within 3 months, you will:
• Start answering to written requests from clients
• Guarantee customer satisfaction and respect of our SLAs (we aim at answering most requests under 2 hours)
• Get to know our product and all its features inside out
Within 6 months, you will:
• Keep answering to written requests from clients
• Work autonomously to identify and document bugs and have them solved by the R&D team
• Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
Within 12 months, you will:
• Contribute to the scaling of the team by assisting your coach on the recruitments & helping new joiners during their first months in the team
• Start handling our most valuable customers by becoming a dedicated agent for some of them
The Skills Set
• 3+ years experience within support function role
• You bring a client-centricity mindset to everything you do
• You are a problem solver and a great investigator
• You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in French
• You are fluent in English (B2 level required)
• You have a passion for learning and an ability to take complex technical information and turn it into engaging, easy-to-understand instructions
• Enthusiasm for our culture explained here
What We Offer
• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
• Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
Interview Process
• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with our Head of Support
• Case Study to do at home
• Clarification Meeting with a Support Agent or a Product Manager
• Culture Fit Meeting with our VP Client Success
• Offer!
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners-all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Apply for this job Show more details...
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